Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Took my car to a licensed Ford dealership for a large area of paint chipping off the front of my car near the windshield. Area is approximately 12"x2.5". Dealership says the primer under the paint is failing as part of a known factory defect in the painting process from that year.
Corrective Action:
Took my car to a licensed Ford dealership for a large area of paint chipping off the front of my car near the windshield. Area is approximately 12"x2.5". Dealership says the primer under the paint is failing as part of a known factory defect in the painting process from that year.
Additional Notes:
Took my car to a licensed Ford dealership for a large area of paint chipping off the front of my car near the windshield. Area is approximately 12"x2.5". Dealership says the primer under the paint is failing as part of a known factory defect in the painting process from that year.
Mfg Campaign: 11609878
Recall Date: Aug 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak and erosion into cylinder on 2017 Ford escape titanium 2.0L
Corrective Action:
Coolant leak and erosion into cylinder on 2017 Ford escape titanium 2.0L
Additional Notes:
Coolant leak and erosion into cylinder on 2017 Ford escape titanium 2.0L
Mfg Campaign: 11609951
Recall Date: Aug 21, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leak causes miss fires should be a recall on this
Corrective Action:
Coolant leak causes miss fires should be a recall on this
Additional Notes:
Coolant leak causes miss fires should be a recall on this
Mfg Campaign: 11609595
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle shuddered. No warning lights were illuminated. The vehicle was taken to a local independent mechanic to be diagnosed. The contact was informed that the torque converter needed to be replaced. The local dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 100,000.
Mfg Campaign: 11609807
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Mfg Campaign: 11609810
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with timing belt, water pump, and engine failure. The contact was informed that the timing belt, the engine, and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact was informed that the repair was not covered under warranty or recall. The failure mileage was approximately 93,000.
Mfg Campaign: 11609810
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion into cylinder. Confirmed by independent service center. Known issue with Ford, reference Technical Service Bulletin (TSB) 22-2134
Corrective Action:
Coolant intrusion into cylinder. Confirmed by independent service center. Known issue with Ford, reference Technical Service Bulletin (TSB) 22-2134
Additional Notes:
Coolant intrusion into cylinder. Confirmed by independent service center. Known issue with Ford, reference Technical Service Bulletin (TSB) 22-2134
Mfg Campaign: 11609817
Recall Date: Aug 20, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Mfg Campaign: 11609368
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Mfg Campaign: 11609368
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a misfire in cylinder #2. The contact was informed that the purge valve needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine and transmission failure. The contact was informed that the engine and the transmission needed to be replaced. The vehicle was being repaired. The contact was informed that the repair would take approximately three weeks. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 120,632.
Mfg Campaign: 11609368
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I have a 2017 Ford Escape Titanium with ~77K miles that has the 2.0L Eco Boost engine. The engine is going through anti-freeze and is leaking into the cylinders and getting burned through the engine. I understand Ford knows about this issue but there doesn't seem to be any mechanism to get reimbursed for the repair.
Corrective Action:
I have a 2017 Ford Escape Titanium with ~77K miles that has the 2.0L Eco Boost engine. The engine is going through anti-freeze and is leaking into the cylinders and getting burned through the engine. I understand Ford knows about this issue but there doesn't seem to be any mechanism to get reimbursed for the repair.
Additional Notes:
I have a 2017 Ford Escape Titanium with ~77K miles that has the 2.0L Eco Boost engine. The engine is going through anti-freeze and is leaking into the cylinders and getting burned through the engine. I understand Ford knows about this issue but there doesn't seem to be any mechanism to get reimbursed for the repair.
Mfg Campaign: 11609467
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There is a known issue with EcoBoost engines that allows coolant to leak into the cylinder heads causing engine misfires, ruined spark plugs, white smoke in the exhaust, catastrophic engine failure, and fire. This vehicle has recently had this issue but is not covered by the extremely limited recall Ford submitted (7 years OR 84,000 miles). This issue needs a full and comprehensive recall as Ford is completely aware of the problem.
Corrective Action:
There is a known issue with EcoBoost engines that allows coolant to leak into the cylinder heads causing engine misfires, ruined spark plugs, white smoke in the exhaust, catastrophic engine failure, and fire. This vehicle has recently had this issue but is not covered by the extremely limited recall Ford submitted (7 years OR 84,000 miles). This issue needs a full and comprehensive recall as Ford is completely aware of the problem.
Additional Notes:
There is a known issue with EcoBoost engines that allows coolant to leak into the cylinder heads causing engine misfires, ruined spark plugs, white smoke in the exhaust, catastrophic engine failure, and fire. This vehicle has recently had this issue but is not covered by the extremely limited recall Ford submitted (7 years OR 84,000 miles). This issue needs a full and comprehensive recall as Ford is completely aware of the problem.
Mfg Campaign: 11609550
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
A coolant leak causing cylindrical failure and engine failure. There were no symptoms before. I woke up and the light came on and the car was shaking, i took it to the dealer and they diagnosed this problem. It was unsafe to drive I had to get it towed.
Corrective Action:
A coolant leak causing cylindrical failure and engine failure. There were no symptoms before. I woke up and the light came on and the car was shaking, i took it to the dealer and they diagnosed this problem. It was unsafe to drive I had to get it towed.
Additional Notes:
A coolant leak causing cylindrical failure and engine failure. There were no symptoms before. I woke up and the light came on and the car was shaking, i took it to the dealer and they diagnosed this problem. It was unsafe to drive I had to get it towed.
Mfg Campaign: 11609571
Recall Date: Aug 19, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Vehicle began shaking and rattling upon acceleration onto freeway. Check engine light flashed, then stayed on. Vehicle taken to dealership where purchased (8 years ago, just paid off 10 months ago, 81k miles) to have service. Quoted appx $7600 to reinstall new engine after coolant intrusion into engine cylinder. Service rep stated this is a common occurrence for this vehicle. Gave me Number to ford customer care and said they couldn’t do anything to help. After researching more, this seems to be a very common problem in this “eco boost” 1.5 L engine in various years and models, some of which have been recalled. This is clearly a manufactured defect that is safety related and ford should be help responsible for producing low quality, knowingly faulty equipment that jeopardized myself and my children’s safety, as well as financial stability. Thank you for the consideration.
Corrective Action:
Vehicle began shaking and rattling upon acceleration onto freeway. Check engine light flashed, then stayed on. Vehicle taken to dealership where purchased (8 years ago, just paid off 10 months ago, 81k miles) to have service. Quoted appx $7600 to reinstall new engine after coolant intrusion into engine cylinder. Service rep stated this is a common occurrence for this vehicle. Gave me Number to ford customer care and said they couldn’t do anything to help. After researching more, this seems to be a very common problem in this “eco boost” 1.5 L engine in various years and models, some of which have been recalled. This is clearly a manufactured defect that is safety related and ford should be help responsible for producing low quality, knowingly faulty equipment that jeopardized myself and my children’s safety, as well as financial stability. Thank you for the consideration.
Additional Notes:
Vehicle began shaking and rattling upon acceleration onto freeway. Check engine light flashed, then stayed on. Vehicle taken to dealership where purchased (8 years ago, just paid off 10 months ago, 81k miles) to have service. Quoted appx $7600 to reinstall new engine after coolant intrusion into engine cylinder. Service rep stated this is a common occurrence for this vehicle. Gave me Number to ford customer care and said they couldn’t do anything to help. After researching more, this seems to be a very common problem in this “eco boost” 1.5 L engine in various years and models, some of which have been recalled. This is clearly a manufactured defect that is safety related and ford should be help responsible for producing low quality, knowingly faulty equipment that jeopardized myself and my children’s safety, as well as financial stability. Thank you for the consideration.
Mfg Campaign: 11609159
Recall Date: Aug 17, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a misfire in the engine. The message of cylinder #2 misfire was displayed. The contact stated that there was smoke coming from the engine compartment. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 124,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a misfire in the engine. The message of cylinder #2 misfire was displayed. The contact stated that there was smoke coming from the engine compartment. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 124,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power with a misfire in the engine. The message of cylinder #2 misfire was displayed. The contact stated that there was smoke coming from the engine compartment. The vehicle was restarted; however, the failure recurred. The vehicle was taken to the dealer where the vehicle was diagnosed, and it was determined that there was coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 124,000.
Mfg Campaign: 11608931
Recall Date: Aug 16, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed with the accelerator pedal depressed. The transmission failure warning light was illuminated temporarily before the failure. The vehicle was towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed with the accelerator pedal depressed. The transmission failure warning light was illuminated temporarily before the failure. The vehicle was towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the vehicle failed to accelerate as needed with the accelerator pedal depressed. The transmission failure warning light was illuminated temporarily before the failure. The vehicle was towed to a local dealer where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was made aware of the failure. The failure mileage was approximately 150,000.
Mfg Campaign: 11608962
Recall Date: Aug 16, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant intrusion into cylinder bores. How was your safety or the safety of others put at risk? Engine failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Problem has been looked at by Lens Auto Repair and Christian brothers auto who have both claimed issue is related to Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, this has been inspected by Lou Fusz Ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant leaked onto driveway one year ago. Now, coolant disappearing and not visibly leaking anywhere. Also, there is now excessive white smoke at startup on occasions. The smoke is excessive enough to fill the entire garage instantly.
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant intrusion into cylinder bores. How was your safety or the safety of others put at risk? Engine failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Problem has been looked at by Lens Auto Repair and Christian brothers auto who have both claimed issue is related to Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, this has been inspected by Lou Fusz Ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant leaked onto driveway one year ago. Now, coolant disappearing and not visibly leaking anywhere. Also, there is now excessive white smoke at startup on occasions. The smoke is excessive enough to fill the entire garage instantly.
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? Coolant intrusion into cylinder bores. How was your safety or the safety of others put at risk? Engine failure. Has the problem been reproduced or confirmed by a dealer or independent service center? Problem has been looked at by Lens Auto Repair and Christian brothers auto who have both claimed issue is related to Technical Service Bulletin (TSB) for 2017-2019 Ford Escape vehicles with a 1.5L EcoBoost engine that were built before April 8, 2019. The bulletin, dated June 9, 2022, covers coolant intrusion into the cylinder bores and offers a one-time, no-cost repair for the 1.5L short block. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, this has been inspected by Lou Fusz Ford Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Coolant leaked onto driveway one year ago. Now, coolant disappearing and not visibly leaking anywhere. Also, there is now excessive white smoke at startup on occasions. The smoke is excessive enough to fill the entire garage instantly.
Mfg Campaign: 11609005
Recall Date: Aug 16, 2024
Ford Motor Company
Defect Description:
WHEELS:LUGS/NUTS/BOLTS/STUDS
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,596.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,596.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was at the dealer for a tire rotation, the dealer informed the contact that the lug nuts were defective and needed to be replaced to perform the tire rotation. The lug nuts were replaced. The vehicle was repaired. The manufacturer was notified of the failure and informed the contact that there was no recall related to the failure. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 41,596.
Mfg Campaign: 11609028
Recall Date: Aug 16, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, a message to “Have Vehicle Checked Immediately" was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. The contact researched online and became aware of TSB Number: 19-2346; and linked the failure to the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, a message to “Have Vehicle Checked Immediately" was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. The contact researched online and became aware of TSB Number: 19-2346; and linked the failure to the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, a message to “Have Vehicle Checked Immediately" was displayed on the instrument panel. The check engine warning light was illuminated. The vehicle was towed to the dealer to be diagnosed. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. The contact researched online and became aware of TSB Number: 19-2346; and linked the failure to the TSB. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 42,000.
Mfg Campaign: 11608792
Recall Date: Aug 15, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Presence of coolant in the engine cylinders with codes P0300, P0301-P0304 with low coolant levels. FORD is stating it is not part of the recall? Has not presented me with an invoice for repairs, fighting with extended warranty company. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Presence of coolant in the engine cylinders with codes P0300, P0301-P0304 with low coolant levels. FORD is stating it is not part of the recall? Has not presented me with an invoice for repairs, fighting with extended warranty company. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Presence of coolant in the engine cylinders with codes P0300, P0301-P0304 with low coolant levels. FORD is stating it is not part of the recall? Has not presented me with an invoice for repairs, fighting with extended warranty company. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11608441
Recall Date: Aug 14, 2024
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