Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Mfg Campaign: 11608577
Recall Date: Aug 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at approximately 45 MPH, the check engine, check oil, and several other unknown warning lights were illuminated, and the vehicle then stalled. The vehicle was not able to restart. The vehicle was towed to the dealer where it was diagnosed that the wall in between the coolant and the piston was worn, and coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 77,000.
Mfg Campaign: 11608577
Recall Date: Aug 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle shuddered and lost motive power. The check engine warning light was Illuminated. The vehicle was taken to a local dealer where it was deemed as mechanically totaled. The contact was informed that the failure was related to Customer Satisfaction Program: 21N12; however, the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,836.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle shuddered and lost motive power. The check engine warning light was Illuminated. The vehicle was taken to a local dealer where it was deemed as mechanically totaled. The contact was informed that the failure was related to Customer Satisfaction Program: 21N12; however, the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,836.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle shuddered and lost motive power. The check engine warning light was Illuminated. The vehicle was taken to a local dealer where it was deemed as mechanically totaled. The contact was informed that the failure was related to Customer Satisfaction Program: 21N12; however, the VIN was not included. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 61,836.
Mfg Campaign: 11608606
Recall Date: Aug 14, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine has premature head gasket failure causing a coolant leak in a combustion chamber and low coolant levels. Vehicle at risk of sudden overheating and subsequent engine fire. Condition was not noticed by driver, and only noticed by a trained automotive technician. Failed component: Engine block and head gasket Safety risk: Severe engine fire Problem acknowledged by Ford: See TSB 22-2229 Problem verified by automotive technician Engine light and error code indicates cylinder 2 mis-fire
Corrective Action:
Engine has premature head gasket failure causing a coolant leak in a combustion chamber and low coolant levels. Vehicle at risk of sudden overheating and subsequent engine fire. Condition was not noticed by driver, and only noticed by a trained automotive technician. Failed component: Engine block and head gasket Safety risk: Severe engine fire Problem acknowledged by Ford: See TSB 22-2229 Problem verified by automotive technician Engine light and error code indicates cylinder 2 mis-fire
Additional Notes:
Engine has premature head gasket failure causing a coolant leak in a combustion chamber and low coolant levels. Vehicle at risk of sudden overheating and subsequent engine fire. Condition was not noticed by driver, and only noticed by a trained automotive technician. Failed component: Engine block and head gasket Safety risk: Severe engine fire Problem acknowledged by Ford: See TSB 22-2229 Problem verified by automotive technician Engine light and error code indicates cylinder 2 mis-fire
Mfg Campaign: 11608624
Recall Date: Aug 14, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while having the vehicle inspected, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into engine and the engine could be damaged. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 47,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while having the vehicle inspected, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into engine and the engine could be damaged. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 47,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while having the vehicle inspected, the check engine warning light was illuminated. The vehicle was taken to the local dealer, where it was diagnosed that there was coolant intrusion into engine and the engine could be damaged. The vehicle was not repaired. The manufacturer was contacted, and the contact was informed that there was no warranty coverage on the vehicle. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 47,000.
Mfg Campaign: 11608166
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My check engine light came on in my 2017 ford escape with 83,000 miles on it. I brought it to my Ford dealership where I purchased it on 8/2017. The service department employee lifted the hood and said "you need a new engine". I said "what"! "you can tell just by looking at the engine"? He said" I've seen a lot of them". He said the coolant is leaking into the engine. He quoted me $9500 for a new one. I took my keys and left.
Corrective Action:
My check engine light came on in my 2017 ford escape with 83,000 miles on it. I brought it to my Ford dealership where I purchased it on 8/2017. The service department employee lifted the hood and said "you need a new engine". I said "what"! "you can tell just by looking at the engine"? He said" I've seen a lot of them". He said the coolant is leaking into the engine. He quoted me $9500 for a new one. I took my keys and left.
Additional Notes:
My check engine light came on in my 2017 ford escape with 83,000 miles on it. I brought it to my Ford dealership where I purchased it on 8/2017. The service department employee lifted the hood and said "you need a new engine". I said "what"! "you can tell just by looking at the engine"? He said" I've seen a lot of them". He said the coolant is leaking into the engine. He quoted me $9500 for a new one. I took my keys and left.
Mfg Campaign: 11608180
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Mfg Campaign: 11608205
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 30 MPH, the vehicle was making abnormal sounds and was shaking abnormally. The contact stated that the engine hot message was displayed, and several unknown warning lights were flickering on and off. The contact was informed that the water pump and thermostat needed to be replaced. The vehicle was repaired; however, the failure occurred. The vehicle was driven back to the independent mechanic, and the contact was informed that the water pump needed to be replaced again. The vehicle was repaired; however, the failure reoccurred. The vehicle was driven back to the independent mechanic, and the contact was informed that there was fluid leaking from the bottom of the vehicle. The contact was informed that the radiator needed to be replaced and coolant added. The vehicle was repaired; however, the failure recurred. The contact stated that coolant was added constantly for the vehicle to operate as needed. The manufacturer was not notified of the failure. The failure mileage was approximately 70,600.
Mfg Campaign: 11608205
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up the engine started running normally. The contact stated that the check engine warning light was illuminated. The contact checked the engine and observed that the coolant level was extremely low. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into engine. The vehicle was not repaired. The contact was informed that the check engine warning light was illuminated and needed to be taken back to the independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up the engine started running normally. The contact stated that the check engine warning light was illuminated. The contact checked the engine and observed that the coolant level was extremely low. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into engine. The vehicle was not repaired. The contact was informed that the check engine warning light was illuminated and needed to be taken back to the independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling roughly. The contact stated that once the engine had warmed up the engine started running normally. The contact stated that the check engine warning light was illuminated. The contact checked the engine and observed that the coolant level was extremely low. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that there was coolant intrusion into engine. The vehicle was not repaired. The contact was informed that the check engine warning light was illuminated and needed to be taken back to the independent mechanic. The manufacturer was not informed of the failure. The failure mileage was approximately 106,000.
Mfg Campaign: 11608211
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Ford Escape 2017 consuming coolant. Confirmed by independent repair shop. Low coolant level constantly. Already had to replace water pump early because of this issue.
Corrective Action:
Ford Escape 2017 consuming coolant. Confirmed by independent repair shop. Low coolant level constantly. Already had to replace water pump early because of this issue.
Additional Notes:
Ford Escape 2017 consuming coolant. Confirmed by independent repair shop. Low coolant level constantly. Already had to replace water pump early because of this issue.
Mfg Campaign: 11608356
Recall Date: Aug 13, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
See attached document for complaint
Corrective Action:
See attached document for complaint
Additional Notes:
See attached document for complaint
Mfg Campaign: 11607915
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was flashing while starting the vehicle; however, while driving, the warning light independently turned off. The contact stated that after driving for a while, the check engine warning light illuminated and remained illuminated while accelerating after the vehicle had been parked. The contact immediately stopped driving. The contact called the dealer and was advised to have the vehicle towed to the dealer. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2; causing several engine misfires, and the spark plugs to oxidize between the cylinder head and the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact became aware of Customer Satisfaction Program, NHTSA ID Number: 10213732 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 59,554.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was flashing while starting the vehicle; however, while driving, the warning light independently turned off. The contact stated that after driving for a while, the check engine warning light illuminated and remained illuminated while accelerating after the vehicle had been parked. The contact immediately stopped driving. The contact called the dealer and was advised to have the vehicle towed to the dealer. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2; causing several engine misfires, and the spark plugs to oxidize between the cylinder head and the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact became aware of Customer Satisfaction Program, NHTSA ID Number: 10213732 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 59,554.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was flashing while starting the vehicle; however, while driving, the warning light independently turned off. The contact stated that after driving for a while, the check engine warning light illuminated and remained illuminated while accelerating after the vehicle had been parked. The contact immediately stopped driving. The contact called the dealer and was advised to have the vehicle towed to the dealer. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into cylinder #2; causing several engine misfires, and the spark plugs to oxidize between the cylinder head and the engine. The contact was informed that the engine needed to be replaced. The vehicle had not been repaired. The contact became aware of Customer Satisfaction Program, NHTSA ID Number: 10213732 (Engine and Engine Cooling). The manufacturer was made aware of the failure and confirmed that the vehicle was not included in the Customer Satisfaction Program. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 59,554.
Mfg Campaign: 11607982
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine failure due to coolant intrusion in cylinders. Whenever an engine fails there is a safety issue. Local Ford dealer has diagnosed this problem. Check engine light and rough running on start up were the original symptoms. First appeared June 2024, when the vehicle had about 60,000 miles on the odometer.
Corrective Action:
Engine failure due to coolant intrusion in cylinders. Whenever an engine fails there is a safety issue. Local Ford dealer has diagnosed this problem. Check engine light and rough running on start up were the original symptoms. First appeared June 2024, when the vehicle had about 60,000 miles on the odometer.
Additional Notes:
Engine failure due to coolant intrusion in cylinders. Whenever an engine fails there is a safety issue. Local Ford dealer has diagnosed this problem. Check engine light and rough running on start up were the original symptoms. First appeared June 2024, when the vehicle had about 60,000 miles on the odometer.
Mfg Campaign: 11607993
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The check engine light came on. I took it to a repair shop to have the issue diagnosed . I was told that coolant is leaking into the engine due to a design flaw with the engine. This is a safety issue as it causes overheating.
Corrective Action:
The check engine light came on. I took it to a repair shop to have the issue diagnosed . I was told that coolant is leaking into the engine due to a design flaw with the engine. This is a safety issue as it causes overheating.
Additional Notes:
The check engine light came on. I took it to a repair shop to have the issue diagnosed . I was told that coolant is leaking into the engine due to a design flaw with the engine. This is a safety issue as it causes overheating.
Mfg Campaign: 11608015
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, an unknown warning light illuminated. The message, high heat, pull over immediately was displayed. The driver pulled over, but the vehicle failed to restart. The contact noticed there was no coolant inside the radiator. The contact stated that the mechanic added coolant and drove the vehicle to the residence. The vehicle failed to restart. The coolant reservoir was empty, with no indication of a leak. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the cylinder, and it was recommended that the engine be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, an unknown warning light illuminated. The message, high heat, pull over immediately was displayed. The driver pulled over, but the vehicle failed to restart. The contact noticed there was no coolant inside the radiator. The contact stated that the mechanic added coolant and drove the vehicle to the residence. The vehicle failed to restart. The coolant reservoir was empty, with no indication of a leak. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the cylinder, and it was recommended that the engine be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving 30 MPH, an unknown warning light illuminated. The message, high heat, pull over immediately was displayed. The driver pulled over, but the vehicle failed to restart. The contact noticed there was no coolant inside the radiator. The contact stated that the mechanic added coolant and drove the vehicle to the residence. The vehicle failed to restart. The coolant reservoir was empty, with no indication of a leak. The vehicle was towed to the local dealer, where it was diagnosed that coolant had leaked into the cylinder, and it was recommended that the engine be replaced. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 36,000.
Mfg Campaign: 11608038
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine coolant is leaking into cylinder 2 After diagnosis from Goodyear, car was brought to Huntersville Ford where they ran their own diagnostics and obtained the same coolant leakage. The mgr there deemed the car undriveable. This is a known engine issue with 2017 Ford Escapes!
Corrective Action:
Engine coolant is leaking into cylinder 2 After diagnosis from Goodyear, car was brought to Huntersville Ford where they ran their own diagnostics and obtained the same coolant leakage. The mgr there deemed the car undriveable. This is a known engine issue with 2017 Ford Escapes!
Additional Notes:
Engine coolant is leaking into cylinder 2 After diagnosis from Goodyear, car was brought to Huntersville Ford where they ran their own diagnostics and obtained the same coolant leakage. The mgr there deemed the car undriveable. This is a known engine issue with 2017 Ford Escapes!
Mfg Campaign: 11608095
Recall Date: Aug 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine are now failure due to coolant intrusion from the manufacturing defect in the cylinder walls. It is currently in the service department of 5 star ford in Dallas TX on president george bush turnpike. The coolant leak caused the engine to overheat and put my family’s life in danger while the vehicle was being operated on roadways. The failure has been confirmed by the dealership and they have refused to pay for the cost of the repairs. They are demanding that we pay $10000 for a new engine and have been unwilling to help in any way. Warning message did not appear until the engine was completely overheated and faulty.
Corrective Action:
Engine are now failure due to coolant intrusion from the manufacturing defect in the cylinder walls. It is currently in the service department of 5 star ford in Dallas TX on president george bush turnpike. The coolant leak caused the engine to overheat and put my family’s life in danger while the vehicle was being operated on roadways. The failure has been confirmed by the dealership and they have refused to pay for the cost of the repairs. They are demanding that we pay $10000 for a new engine and have been unwilling to help in any way. Warning message did not appear until the engine was completely overheated and faulty.
Additional Notes:
Engine are now failure due to coolant intrusion from the manufacturing defect in the cylinder walls. It is currently in the service department of 5 star ford in Dallas TX on president george bush turnpike. The coolant leak caused the engine to overheat and put my family’s life in danger while the vehicle was being operated on roadways. The failure has been confirmed by the dealership and they have refused to pay for the cost of the repairs. They are demanding that we pay $10000 for a new engine and have been unwilling to help in any way. Warning message did not appear until the engine was completely overheated and faulty.
Mfg Campaign: 11607723
Recall Date: Aug 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The car only has 95k miles on it and i maintain it very well and the now i have a coolant cylender and i am going to need a new engine
Corrective Action:
The car only has 95k miles on it and i maintain it very well and the now i have a coolant cylender and i am going to need a new engine
Additional Notes:
The car only has 95k miles on it and i maintain it very well and the now i have a coolant cylender and i am going to need a new engine
Mfg Campaign: 11607726
Recall Date: Aug 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Corrective Action:
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Additional Notes:
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Mfg Campaign: 11607443
Recall Date: Aug 9, 2024
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Corrective Action:
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Additional Notes:
Coolant intrusion due to design flaw...motor is skipping really bad and running extremely rough
Mfg Campaign: 11607443
Recall Date: Aug 9, 2024
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