Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine in our 2017 Ford Escape 2.0 liter ecoboost has again died from coolant intrusion. This is the second engine since new. The first engine had 55k miles on it and the second one has died at 67k. Both engines have been destroyed by the coolant intrusion design flaw issue Ford has been well aware of but refuses to repair.
Corrective Action:
The engine in our 2017 Ford Escape 2.0 liter ecoboost has again died from coolant intrusion. This is the second engine since new. The first engine had 55k miles on it and the second one has died at 67k. Both engines have been destroyed by the coolant intrusion design flaw issue Ford has been well aware of but refuses to repair.
Additional Notes:
The engine in our 2017 Ford Escape 2.0 liter ecoboost has again died from coolant intrusion. This is the second engine since new. The first engine had 55k miles on it and the second one has died at 67k. Both engines have been destroyed by the coolant intrusion design flaw issue Ford has been well aware of but refuses to repair.
Mfg Campaign: 11612891
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking into engine caused by known 1.5L EcoBoost engine defect. I had no prior knowledge of CSP 21N12 until recently (as Ford did not send letters to owners or otherwise publicize this issue), and when I brought it to Ford's attention, I was told 1) that my VIN was not subject to CSP 21N12 even though it was subject to the precursor CSP 19B37, and 2) that I was outside the time and mileage limit (my car is under the mileage limit but just over the 8 year limit) despite the fact that the CSP was not attached to my VIN and therefore I would not have had any notice. Moreover, the issues began within the warranty period but since Ford did not inform owners of this issue, I assumed (as per my mechanic) that this was related to faulty spark plugs, ignition coils and fuel injectors. Ford has refused to repair this well-documented engine defect, even though this leak can cause engine fires. I do not understand why NHTSA has taken the position that this is not a safety issue that requires a formal recall.
Corrective Action:
Coolant leaking into engine caused by known 1.5L EcoBoost engine defect. I had no prior knowledge of CSP 21N12 until recently (as Ford did not send letters to owners or otherwise publicize this issue), and when I brought it to Ford's attention, I was told 1) that my VIN was not subject to CSP 21N12 even though it was subject to the precursor CSP 19B37, and 2) that I was outside the time and mileage limit (my car is under the mileage limit but just over the 8 year limit) despite the fact that the CSP was not attached to my VIN and therefore I would not have had any notice. Moreover, the issues began within the warranty period but since Ford did not inform owners of this issue, I assumed (as per my mechanic) that this was related to faulty spark plugs, ignition coils and fuel injectors. Ford has refused to repair this well-documented engine defect, even though this leak can cause engine fires. I do not understand why NHTSA has taken the position that this is not a safety issue that requires a formal recall.
Additional Notes:
Coolant leaking into engine caused by known 1.5L EcoBoost engine defect. I had no prior knowledge of CSP 21N12 until recently (as Ford did not send letters to owners or otherwise publicize this issue), and when I brought it to Ford's attention, I was told 1) that my VIN was not subject to CSP 21N12 even though it was subject to the precursor CSP 19B37, and 2) that I was outside the time and mileage limit (my car is under the mileage limit but just over the 8 year limit) despite the fact that the CSP was not attached to my VIN and therefore I would not have had any notice. Moreover, the issues began within the warranty period but since Ford did not inform owners of this issue, I assumed (as per my mechanic) that this was related to faulty spark plugs, ignition coils and fuel injectors. Ford has refused to repair this well-documented engine defect, even though this leak can cause engine fires. I do not understand why NHTSA has taken the position that this is not a safety issue that requires a formal recall.
Mfg Campaign: 11612901
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Known issue that is documented in detail here: Technical Service Bulletin 22-2229 [XXX] Coolant leaks into engine valves. Dealership says the entire engine block needs to be replaced. This occurred at 65,000 miles. THIS IS A WELL-KNOWN ISSUE. admitted by the Ford service tech and Ford car forums. Absolutely ridiculous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Known issue that is documented in detail here: Technical Service Bulletin 22-2229 [XXX] Coolant leaks into engine valves. Dealership says the entire engine block needs to be replaced. This occurred at 65,000 miles. THIS IS A WELL-KNOWN ISSUE. admitted by the Ford service tech and Ford car forums. Absolutely ridiculous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Known issue that is documented in detail here: Technical Service Bulletin 22-2229 [XXX] Coolant leaks into engine valves. Dealership says the entire engine block needs to be replaced. This occurred at 65,000 miles. THIS IS A WELL-KNOWN ISSUE. admitted by the Ford service tech and Ford car forums. Absolutely ridiculous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11612942
Recall Date: Sep 5, 2024
Ford Motor Company
Defect Description:
STRUCTURE:BODY
Potential Consequences:
White pearl paint is pealing from around the windshield. The bare metal of the frame is exposed. A local body shop reported the issue may be related to the windshield and could be a safety issue with the windshield getting loose. Other areas, such as the engine hood are also showing signs of pealing.
Corrective Action:
White pearl paint is pealing from around the windshield. The bare metal of the frame is exposed. A local body shop reported the issue may be related to the windshield and could be a safety issue with the windshield getting loose. Other areas, such as the engine hood are also showing signs of pealing.
Additional Notes:
White pearl paint is pealing from around the windshield. The bare metal of the frame is exposed. A local body shop reported the issue may be related to the windshield and could be a safety issue with the windshield getting loose. Other areas, such as the engine hood are also showing signs of pealing.
Mfg Campaign: 11612516
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and an abnormal vibration. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 64,733.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and an abnormal vibration. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 64,733.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, the vehicle experienced rough idling and an abnormal vibration. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was determined that the engine needed to be replaced due to coolant intrusion into cylinder #4. The vehicle was not repaired. The contact related the failure to Technical Service Bulletin: 22-2229 (Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The manufacturer was made aware of the failure and a case was opened. The failure mileage was 64,733.
Mfg Campaign: 11612550
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11612593
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.
Mfg Campaign: 11612593
Recall Date: Sep 4, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Corrective Action:
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Additional Notes:
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Mfg Campaign: 11612028
Recall Date: Sep 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Corrective Action:
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Additional Notes:
Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.
Mfg Campaign: 11612028
Recall Date: Sep 1, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Just recently had an issue with overheating. I took in for an oil change and asked them too look into. They stated that coolant is leaking into the engine. There was a service bulletin issued, however, this vehicle is over miles. I tried to look up the bulletin on the ford website, but it gives server error. The bulletin was TSB 21-22-69
Corrective Action:
Just recently had an issue with overheating. I took in for an oil change and asked them too look into. They stated that coolant is leaking into the engine. There was a service bulletin issued, however, this vehicle is over miles. I tried to look up the bulletin on the ford website, but it gives server error. The bulletin was TSB 21-22-69
Additional Notes:
Just recently had an issue with overheating. I took in for an oil change and asked them too look into. They stated that coolant is leaking into the engine. There was a service bulletin issued, however, this vehicle is over miles. I tried to look up the bulletin on the ford website, but it gives server error. The bulletin was TSB 21-22-69
Mfg Campaign: 11611813
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the pressure sensor needed to be replaced; however, the failure reoccurred. The vehicle was taken to the same dealer where it was diagnosed and determined that coolant had leaked into the engine block through the head gasket, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 54,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the pressure sensor needed to be replaced; however, the failure reoccurred. The vehicle was taken to the same dealer where it was diagnosed and determined that coolant had leaked into the engine block through the head gasket, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 54,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that on several occasions while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the pressure sensor needed to be replaced; however, the failure reoccurred. The vehicle was taken to the same dealer where it was diagnosed and determined that coolant had leaked into the engine block through the head gasket, and the engine needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 54,000.
Mfg Campaign: 11611854
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
There’s was white smoke coming from my Escape and it ran rough. The check engine light came on so I took it to MB Automotive. He stated several codes stored in DTC, PO300, PO301, PO304, PO316, PO217, and PO1299. Engine has coolant intrusion into cylinders of the engine. Removed spark plugs and confirmed catastrophic damage to engine. Cost of repairs exceeds value of vehicle. I had no choice but to get a different car. I owned a Ford Focus where there was transmission issue. A class action lawsuit was launched against Ford at that time that I did not get involved in that lawsuit. No other dealership would take my Focus so I was forced to get another Ford (my Escape) and now this happened. I will not buy another Ford.
Corrective Action:
There’s was white smoke coming from my Escape and it ran rough. The check engine light came on so I took it to MB Automotive. He stated several codes stored in DTC, PO300, PO301, PO304, PO316, PO217, and PO1299. Engine has coolant intrusion into cylinders of the engine. Removed spark plugs and confirmed catastrophic damage to engine. Cost of repairs exceeds value of vehicle. I had no choice but to get a different car. I owned a Ford Focus where there was transmission issue. A class action lawsuit was launched against Ford at that time that I did not get involved in that lawsuit. No other dealership would take my Focus so I was forced to get another Ford (my Escape) and now this happened. I will not buy another Ford.
Additional Notes:
There’s was white smoke coming from my Escape and it ran rough. The check engine light came on so I took it to MB Automotive. He stated several codes stored in DTC, PO300, PO301, PO304, PO316, PO217, and PO1299. Engine has coolant intrusion into cylinders of the engine. Removed spark plugs and confirmed catastrophic damage to engine. Cost of repairs exceeds value of vehicle. I had no choice but to get a different car. I owned a Ford Focus where there was transmission issue. A class action lawsuit was launched against Ford at that time that I did not get involved in that lawsuit. No other dealership would take my Focus so I was forced to get another Ford (my Escape) and now this happened. I will not buy another Ford.
Mfg Campaign: 11611858
Recall Date: Aug 30, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Started vehicle to run errands and it immediately began rough idling and the check engine light began flashing. Read the manual, immediately returned home and parked it. Made appointment with dealer. Dealer reproduced the problem and verified the concern. Dealer ran diagnostic which returned codes P0304 and P0316. Dealer found cylinder 4 misfiring. Dealer swapped ignition coils from 3-4. Misfire stayed on cylinder 4. Dealer swapped spark plug on cylinder 4. Misfire on cylinder 4 cleared up. Dealer noted coolant was not low and confirmed we had not added any. We did have it at that same dealer on 6/7/24 for oil change service which included multipoint inspection and fluid top off. Our paperwork does not note whether coolant was topped off during that service. Dealer gave us an estimate to replace the spark plugs which we approved. Dealer held the vehicle overnight to repair the following day. After sitting overnight, dealer checked cylinders for coolant. Dealer found coolant leaking into cylinder 4. Dealer revised original repair estimate. Vehicle does not need spark plugs, vehicle needs long block assembly replaced. We declined repairs at this time. Repair cost estimate $8585.03.
Corrective Action:
Started vehicle to run errands and it immediately began rough idling and the check engine light began flashing. Read the manual, immediately returned home and parked it. Made appointment with dealer. Dealer reproduced the problem and verified the concern. Dealer ran diagnostic which returned codes P0304 and P0316. Dealer found cylinder 4 misfiring. Dealer swapped ignition coils from 3-4. Misfire stayed on cylinder 4. Dealer swapped spark plug on cylinder 4. Misfire on cylinder 4 cleared up. Dealer noted coolant was not low and confirmed we had not added any. We did have it at that same dealer on 6/7/24 for oil change service which included multipoint inspection and fluid top off. Our paperwork does not note whether coolant was topped off during that service. Dealer gave us an estimate to replace the spark plugs which we approved. Dealer held the vehicle overnight to repair the following day. After sitting overnight, dealer checked cylinders for coolant. Dealer found coolant leaking into cylinder 4. Dealer revised original repair estimate. Vehicle does not need spark plugs, vehicle needs long block assembly replaced. We declined repairs at this time. Repair cost estimate $8585.03.
Additional Notes:
Started vehicle to run errands and it immediately began rough idling and the check engine light began flashing. Read the manual, immediately returned home and parked it. Made appointment with dealer. Dealer reproduced the problem and verified the concern. Dealer ran diagnostic which returned codes P0304 and P0316. Dealer found cylinder 4 misfiring. Dealer swapped ignition coils from 3-4. Misfire stayed on cylinder 4. Dealer swapped spark plug on cylinder 4. Misfire on cylinder 4 cleared up. Dealer noted coolant was not low and confirmed we had not added any. We did have it at that same dealer on 6/7/24 for oil change service which included multipoint inspection and fluid top off. Our paperwork does not note whether coolant was topped off during that service. Dealer gave us an estimate to replace the spark plugs which we approved. Dealer held the vehicle overnight to repair the following day. After sitting overnight, dealer checked cylinders for coolant. Dealer found coolant leaking into cylinder 4. Dealer revised original repair estimate. Vehicle does not need spark plugs, vehicle needs long block assembly replaced. We declined repairs at this time. Repair cost estimate $8585.03.
Mfg Campaign: 11611510
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer who sent the vehicle to a nearby mechanic where the oxygen sensor was replaced. The failure occurred. The vehicle was taken to a certified mechanic who diagnosed that the spark plugs had failed and needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was returned to the mechanic where it was diagnosed that cylinder # 2 had failed and needed to be replaced. The vehicle had been repaired but the failure persisted. The vehicle was returned to the dealer where it was determined that cylinder # 2 might be faulty and cylinder #2 was replaced again. After the repair as completed, while driving approximately 62 MPH, the vehicle stated in an audio message that the engine was overheating. The vehicle was taken to a certified mechanic and the contact was informed that the coolant level was low. The mechanic retrieved DTC code: P0302 indicating there was an issue with the fuel running lean, and the fan relays had failed and needed to be replaced. The fan relays had been replaced, the vehicle was refilled with oil, and the wheels were rotated. The contact stated that after having the vehicle repaired and driving for approximately 1 mile the check engine warning light illuminated. The vehicle was returned to the mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,060.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer who sent the vehicle to a nearby mechanic where the oxygen sensor was replaced. The failure occurred. The vehicle was taken to a certified mechanic who diagnosed that the spark plugs had failed and needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was returned to the mechanic where it was diagnosed that cylinder # 2 had failed and needed to be replaced. The vehicle had been repaired but the failure persisted. The vehicle was returned to the dealer where it was determined that cylinder # 2 might be faulty and cylinder #2 was replaced again. After the repair as completed, while driving approximately 62 MPH, the vehicle stated in an audio message that the engine was overheating. The vehicle was taken to a certified mechanic and the contact was informed that the coolant level was low. The mechanic retrieved DTC code: P0302 indicating there was an issue with the fuel running lean, and the fan relays had failed and needed to be replaced. The fan relays had been replaced, the vehicle was refilled with oil, and the wheels were rotated. The contact stated that after having the vehicle repaired and driving for approximately 1 mile the check engine warning light illuminated. The vehicle was returned to the mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,060.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer who sent the vehicle to a nearby mechanic where the oxygen sensor was replaced. The failure occurred. The vehicle was taken to a certified mechanic who diagnosed that the spark plugs had failed and needed to be replaced. The spark plugs were replaced; however, the failure persisted. The vehicle was returned to the mechanic where it was diagnosed that cylinder # 2 had failed and needed to be replaced. The vehicle had been repaired but the failure persisted. The vehicle was returned to the dealer where it was determined that cylinder # 2 might be faulty and cylinder #2 was replaced again. After the repair as completed, while driving approximately 62 MPH, the vehicle stated in an audio message that the engine was overheating. The vehicle was taken to a certified mechanic and the contact was informed that the coolant level was low. The mechanic retrieved DTC code: P0302 indicating there was an issue with the fuel running lean, and the fan relays had failed and needed to be replaced. The fan relays had been replaced, the vehicle was refilled with oil, and the wheels were rotated. The contact stated that after having the vehicle repaired and driving for approximately 1 mile the check engine warning light illuminated. The vehicle was returned to the mechanic; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 141,060.
Mfg Campaign: 11611536
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
Mfg Campaign: 11611585
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while inspecting under the hood of the vehicle, it was discovered that there was a crack in the engine. The engine fault message was displayed. The vehicle was taken to a dealer where it was diagnosed that coolant was entering the engine and because of the failure, the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 91,000.
Mfg Campaign: 11611585
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
Mfg Campaign: 11611600
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that upon inspecting the vehicle, the contact became aware of an oil leak, and transmission and engine failure. The vehicle was towed to the dealer for diagnosis and repair. The contact was informed that the engine block and turbocharger needed to be replaced; additionally, the transmission needed to be rebuilt. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was 62,000.
Mfg Campaign: 11611600
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I was accelerating onto the freeway, heard a knocking sound and the was hesitancy in acceleration. I traveled a few moments, the check engine light came on for the first time and the vehicle began to shake and sputter. Thankfully, I was able to exit the freeway out of harm's way. This is the first time this malfunction occurred. Upon evaluation by a trusted mechanic, and after diligent testing and problem solving attempts by his technicians, I was informed that there had been complete engine failure due to coolant leaking into the cylinders. I have contacted Ford Customer Relations twice with no response as of this writing. The vehicle has less than 32K miles on it and it has been very well maintained. Through investigation I have found that this problem is wide spread. There is an obvious and dangerous design flaw in this particular engine. It must be addressed.
Corrective Action:
I was accelerating onto the freeway, heard a knocking sound and the was hesitancy in acceleration. I traveled a few moments, the check engine light came on for the first time and the vehicle began to shake and sputter. Thankfully, I was able to exit the freeway out of harm's way. This is the first time this malfunction occurred. Upon evaluation by a trusted mechanic, and after diligent testing and problem solving attempts by his technicians, I was informed that there had been complete engine failure due to coolant leaking into the cylinders. I have contacted Ford Customer Relations twice with no response as of this writing. The vehicle has less than 32K miles on it and it has been very well maintained. Through investigation I have found that this problem is wide spread. There is an obvious and dangerous design flaw in this particular engine. It must be addressed.
Additional Notes:
I was accelerating onto the freeway, heard a knocking sound and the was hesitancy in acceleration. I traveled a few moments, the check engine light came on for the first time and the vehicle began to shake and sputter. Thankfully, I was able to exit the freeway out of harm's way. This is the first time this malfunction occurred. Upon evaluation by a trusted mechanic, and after diligent testing and problem solving attempts by his technicians, I was informed that there had been complete engine failure due to coolant leaking into the cylinders. I have contacted Ford Customer Relations twice with no response as of this writing. The vehicle has less than 32K miles on it and it has been very well maintained. Through investigation I have found that this problem is wide spread. There is an obvious and dangerous design flaw in this particular engine. It must be addressed.
Mfg Campaign: 11611708
Recall Date: Aug 29, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine Coolant is leaking into Cylinder #3 causing significant miss firing of said cylinder. The car is consuming gallons of coolant, which contaminates the gas and oil in the engine…which renders the car unsafe to operate. This is a long standing problem for the open head design and has caused fires. Check engine light, and low coolant warnings are evident.
Corrective Action:
Engine Coolant is leaking into Cylinder #3 causing significant miss firing of said cylinder. The car is consuming gallons of coolant, which contaminates the gas and oil in the engine…which renders the car unsafe to operate. This is a long standing problem for the open head design and has caused fires. Check engine light, and low coolant warnings are evident.
Additional Notes:
Engine Coolant is leaking into Cylinder #3 causing significant miss firing of said cylinder. The car is consuming gallons of coolant, which contaminates the gas and oil in the engine…which renders the car unsafe to operate. This is a long standing problem for the open head design and has caused fires. Check engine light, and low coolant warnings are evident.
Mfg Campaign: 11611395
Recall Date: Aug 28, 2024
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