Complaints & Recalls
Official Safety Recalls - Important!
4 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C12
Recall Date: Aug 24, 2016
Consumer Complaints
2.8K ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
Risk of fire. Coolant is going inside the engine. This is causing engine to over heat. There were several similar issue with ford escape care previously. Car is currently at dealer. There was engine light, and overheating sign in the car.
Corrective Action:
Risk of fire. Coolant is going inside the engine. This is causing engine to over heat. There were several similar issue with ford escape care previously. Car is currently at dealer. There was engine light, and overheating sign in the car.
Additional Notes:
Risk of fire. Coolant is going inside the engine. This is causing engine to over heat. There were several similar issue with ford escape care previously. Car is currently at dealer. There was engine light, and overheating sign in the car.
Mfg Campaign: 11614181
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough idling. The vehicle was taken to the local dealer who determined that the engine block had cracked due to coolant intrusion into the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contacted indicated that the engine was previously replaced for a similar failure. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough idling. The vehicle was taken to the local dealer who determined that the engine block had cracked due to coolant intrusion into the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contacted indicated that the engine was previously replaced for a similar failure. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while operating the vehicle, the check engine warning light remained illuminated, and the vehicle experienced rough idling. The vehicle was taken to the local dealer who determined that the engine block had cracked due to coolant intrusion into the engine, causing the engine to overheat. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure. The contacted indicated that the engine was previously replaced for a similar failure. The failure mileage was 65,000.
Mfg Campaign: 11614229
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, he observed excessive smoke emanating from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 150,000. The VIN was not available.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, he observed excessive smoke emanating from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 150,000. The VIN was not available.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, he observed excessive smoke emanating from the exhaust. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into the engine had resulted in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was not notified of the failure. The failure mileage was 150,000. The VIN was not available.
Mfg Campaign: 11614233
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed coolant intrusion into cylinder #1, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed coolant intrusion into cylinder #1, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle briefly hesitated before returning to normal functionality. The check engine warning light was illuminated. The vehicle was taken to the dealer, who observed coolant intrusion into cylinder #1, resulting in engine damage. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 100,000.
Mfg Campaign: 11614255
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. This is a problem they are aware of and our vehicle should be part of this repair. An engine should last longer than 7 years. We recently had an oil change done at a ford facility and within a couple days the check engine light came on. We had it taken to a ford dealership and they diagnosed coolant intrusion and said we need to replace the engine.
Corrective Action:
Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. This is a problem they are aware of and our vehicle should be part of this repair. An engine should last longer than 7 years. We recently had an oil change done at a ford facility and within a couple days the check engine light came on. We had it taken to a ford dealership and they diagnosed coolant intrusion and said we need to replace the engine.
Additional Notes:
Car experienced COOLANT INTRUSION. This engine is 7 years old and is experiencing the same problem as many service bulletins describe as a known problem with this engine for example 192346. Our mileage is under the warranty guidelines but ford is saying it is out of warranty and want us to replace the engine. We have maintained this car well and we feel ford should cover the engine replacement. This is a problem they are aware of and our vehicle should be part of this repair. An engine should last longer than 7 years. We recently had an oil change done at a ford facility and within a couple days the check engine light came on. We had it taken to a ford dealership and they diagnosed coolant intrusion and said we need to replace the engine.
Mfg Campaign: 11614285
Recall Date: Sep 12, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Our car has less than 100,000 miles on it. We have the eco boost engine on our escape and one day when we were driving, the engine light came on then the car turned off and wouldn’t turn back on. We’ve never missed an oil change or any repairs and have not been in an accident. The dealership says it needs a whole new engine because of a KNOWN problem with these cars. They said they have seen hundreds of them. In fact, a recall was just done on them for thousands of vehicles with the same engine, but not our model despite having the same issue. A quick Google search confirmed that many other people have had the exact same issue. How many more people will it take to realize it’s a concern? We had kids in the car. We are a military family with medically fragile children and can’t afford a new engine on our own. Our car was relatively new. This shouldn’t happen from a well known company. How many other hard working families have to suffer? We should have been included in the recall a couple days ago that included all 2.7 boost engines for every model but ours. Please please look into it. It is most definitely a safety concern and could have ended much worse for us.
Corrective Action:
Our car has less than 100,000 miles on it. We have the eco boost engine on our escape and one day when we were driving, the engine light came on then the car turned off and wouldn’t turn back on. We’ve never missed an oil change or any repairs and have not been in an accident. The dealership says it needs a whole new engine because of a KNOWN problem with these cars. They said they have seen hundreds of them. In fact, a recall was just done on them for thousands of vehicles with the same engine, but not our model despite having the same issue. A quick Google search confirmed that many other people have had the exact same issue. How many more people will it take to realize it’s a concern? We had kids in the car. We are a military family with medically fragile children and can’t afford a new engine on our own. Our car was relatively new. This shouldn’t happen from a well known company. How many other hard working families have to suffer? We should have been included in the recall a couple days ago that included all 2.7 boost engines for every model but ours. Please please look into it. It is most definitely a safety concern and could have ended much worse for us.
Additional Notes:
Our car has less than 100,000 miles on it. We have the eco boost engine on our escape and one day when we were driving, the engine light came on then the car turned off and wouldn’t turn back on. We’ve never missed an oil change or any repairs and have not been in an accident. The dealership says it needs a whole new engine because of a KNOWN problem with these cars. They said they have seen hundreds of them. In fact, a recall was just done on them for thousands of vehicles with the same engine, but not our model despite having the same issue. A quick Google search confirmed that many other people have had the exact same issue. How many more people will it take to realize it’s a concern? We had kids in the car. We are a military family with medically fragile children and can’t afford a new engine on our own. Our car was relatively new. This shouldn’t happen from a well known company. How many other hard working families have to suffer? We should have been included in the recall a couple days ago that included all 2.7 boost engines for every model but ours. Please please look into it. It is most definitely a safety concern and could have ended much worse for us.
Mfg Campaign: 11613920
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Corrective Action:
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Additional Notes:
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Mfg Campaign: 11613924
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Corrective Action:
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Additional Notes:
Per my mechanic, after 2 rounds of Cylinder #2 misfire, it seems as though there is coolant leaking into the engine. I have had this card for 2.5 yeas and have less than 100K miles on it. Research shows that I may need a new engine at $6-8K on a car that I have put 5k miles on in 2 years and still owe over $10k on. Per research, this has been a known issue for years and nothing has been done about it. Vehicle is available for inspection upon request, if it will assist in my situation. Per research, this issue causing severe overheating and some cars run the risk of catching on fire and some just stop functioning altogether. My car was sputtering on a cold start, and then my car and Ford App told me there was an issue with the engine. My first plug/wire/boot replacement was on 8/10/24 due to the check engine light. ODB showed it was a misfire on #2, and on 9/7/24, the check engine light came on again and per the readouts from the ODB, it is another misfire on #2 and the plug has fouled again. I have currently spent over $600 on just diagnosing this issue, and the paperwork uploaded it just for the first visit. I have also reached directly out to Ford, who advised me to take it to a Ford Dealership for their diagnostics, and then they will see what is covered, if anything. My case number for that is CXH-02610243-K4Z7X8. My diagnostic for Ford will only be covered if they find an issue that is covered by a recall, warranty, Service Plan, or Customer Satisfaction Program. So that is going to add to additional costs, as according to my research, there is no recall.
Mfg Campaign: 11613924
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
For this car Engine check light came on and then car was overheating. The car was taken to the dealer. They said that coolant got into the engine which caused the malfunction and over heating. It was inspected by the dealer. It is similar to the previous recall done for ford escape Internal coolant leak causing engine overheating.
Corrective Action:
For this car Engine check light came on and then car was overheating. The car was taken to the dealer. They said that coolant got into the engine which caused the malfunction and over heating. It was inspected by the dealer. It is similar to the previous recall done for ford escape Internal coolant leak causing engine overheating.
Additional Notes:
For this car Engine check light came on and then car was overheating. The car was taken to the dealer. They said that coolant got into the engine which caused the malfunction and over heating. It was inspected by the dealer. It is similar to the previous recall done for ford escape Internal coolant leak causing engine overheating.
Mfg Campaign: 11613929
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Mfg Campaign: 11613988
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The engine overheating warning light was illuminated. The vehicle was taken to the independent mechanic where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. In addition, the contact was informed that the repair was not covered under a recall. The failure mileage was approximately 116,500.
Mfg Campaign: 11613988
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that the check engine warning light was flashing off and on. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that the check engine warning light was flashing off and on. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 45 MPH, the vehicle was shaking and vibrating abnormally. The contact stated that the check engine warning light was flashing off and on. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Mfg Campaign: 11613991
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while cold starting the vehicle, there was a large cloud of white smoke coming from the exhaust pipe. The contact stated that the vehicle was idling rough until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine block was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while cold starting the vehicle, there was a large cloud of white smoke coming from the exhaust pipe. The contact stated that the vehicle was idling rough until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine block was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while cold starting the vehicle, there was a large cloud of white smoke coming from the exhaust pipe. The contact stated that the vehicle was idling rough until the engine had warmed up. The contact stated there was no warning light illuminated. The contact stated that the failure was intermittent at first but had become a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine block was cracked, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 62,000.
Mfg Campaign: 11614071
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was jerking and shaking abnormally. In addition, the check engine warning light was illuminated, and the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,180.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was jerking and shaking abnormally. In addition, the check engine warning light was illuminated, and the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,180.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the vehicle was jerking and shaking abnormally. In addition, the check engine warning light was illuminated, and the vehicle was idling rough. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion and engine failure. The contact was informed that the engine needed to be replaced. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 132,180.
Mfg Campaign: 11614080
Recall Date: Sep 11, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Mfg Campaign: 11613704
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Mfg Campaign: 11613704
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.
Corrective Action:
Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.
Additional Notes:
Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.
Mfg Campaign: 11613725
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling rough until the engine had warmed up. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling rough until the engine had warmed up. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that while cold starting the vehicle, the vehicle was idling rough until the engine had warmed up. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 72,000.
Mfg Campaign: 11613735
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
When we purchased our "ford certified" 2017 ford escape it came with a "lifetime engine warranty" issued from (protective asset protection) also a "gold" certified warranty from the ford dealership. when my wife was driving our children to soccer practice the dash board lit up and told her the engine was overheating and she was forced to immediately pull over. thankfully there were no vehicles behind her or heading directly towards her on the two lane road at the time. this could have been very dangerous for my family and others on the road. ford dealership said this is a known problem and the only solution is to replace the engine. neither ford, our local dealership, or the lifetime engine warranty from (protective asset protection) would cover or assist with any help monetarily. we still are making payments for this "ford certified" vehicle so unfortunately we were forced to get a second loan to pay the $7,651.37 for the replacement engine. there are many people and vehicles having the same "Ecoboost Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." isuue. PLEASE help!!!
Corrective Action:
When we purchased our "ford certified" 2017 ford escape it came with a "lifetime engine warranty" issued from (protective asset protection) also a "gold" certified warranty from the ford dealership. when my wife was driving our children to soccer practice the dash board lit up and told her the engine was overheating and she was forced to immediately pull over. thankfully there were no vehicles behind her or heading directly towards her on the two lane road at the time. this could have been very dangerous for my family and others on the road. ford dealership said this is a known problem and the only solution is to replace the engine. neither ford, our local dealership, or the lifetime engine warranty from (protective asset protection) would cover or assist with any help monetarily. we still are making payments for this "ford certified" vehicle so unfortunately we were forced to get a second loan to pay the $7,651.37 for the replacement engine. there are many people and vehicles having the same "Ecoboost Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." isuue. PLEASE help!!!
Additional Notes:
When we purchased our "ford certified" 2017 ford escape it came with a "lifetime engine warranty" issued from (protective asset protection) also a "gold" certified warranty from the ford dealership. when my wife was driving our children to soccer practice the dash board lit up and told her the engine was overheating and she was forced to immediately pull over. thankfully there were no vehicles behind her or heading directly towards her on the two lane road at the time. this could have been very dangerous for my family and others on the road. ford dealership said this is a known problem and the only solution is to replace the engine. neither ford, our local dealership, or the lifetime engine warranty from (protective asset protection) would cover or assist with any help monetarily. we still are making payments for this "ford certified" vehicle so unfortunately we were forced to get a second loan to pay the $7,651.37 for the replacement engine. there are many people and vehicles having the same "Ecoboost Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." isuue. PLEASE help!!!
Mfg Campaign: 11613744
Recall Date: Sep 10, 2024
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the Customer Service Program: 19B36 had been completed in July 2020. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 134,000.
Corrective Action:
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the Customer Service Program: 19B36 had been completed in July 2020. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 134,000.
Additional Notes:
The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, there was white smoke coming out of the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. In addition, the contact stated that the Customer Service Program: 19B36 had been completed in July 2020. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 134,000.
Mfg Campaign: 11613773
Recall Date: Sep 10, 2024
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury