Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2016 Ford Edge SEL AWD 2.0L (65,000 Miles on engine) Ecoboost Engine started to experience a rough idle on a cold start, which would run normal after about 15 seconds, I also noticed the smell off coolant and a low level coolant in the reservoir but could not find a leak. These symptoms went on for about a month, then one day the engine light popped on while driving. I attached my Code Reader which resulted in a P0302 Engine Misfire Code. I attempted to remove the #2 spark plug. The spark plug was seized in the engine head. After research on-line. I found out this is a known issue by Ford for this engine. Engine coolant leaking into the cylinders (a design flaw which was corrected in 2019 for new vehicles). Technical Service Bulletin 22-2229. For Motor Company is only repairing vehicles under warranty. So consumers like myself that trusted the Ford name/product are being stuck with the repair bill. My repair bill is $6,563.29 , this was for a New Engine Long Block which is Ford Motor Company's recommended fix for their flawed design or their engine. The effected engines include 1.5L, 1.6L and 2.0L Ecoboost engines.
Corrective Action:
My 2016 Ford Edge SEL AWD 2.0L (65,000 Miles on engine) Ecoboost Engine started to experience a rough idle on a cold start, which would run normal after about 15 seconds, I also noticed the smell off coolant and a low level coolant in the reservoir but could not find a leak. These symptoms went on for about a month, then one day the engine light popped on while driving. I attached my Code Reader which resulted in a P0302 Engine Misfire Code. I attempted to remove the #2 spark plug. The spark plug was seized in the engine head. After research on-line. I found out this is a known issue by Ford for this engine. Engine coolant leaking into the cylinders (a design flaw which was corrected in 2019 for new vehicles). Technical Service Bulletin 22-2229. For Motor Company is only repairing vehicles under warranty. So consumers like myself that trusted the Ford name/product are being stuck with the repair bill. My repair bill is $6,563.29 , this was for a New Engine Long Block which is Ford Motor Company's recommended fix for their flawed design or their engine. The effected engines include 1.5L, 1.6L and 2.0L Ecoboost engines.
Additional Notes:
My 2016 Ford Edge SEL AWD 2.0L (65,000 Miles on engine) Ecoboost Engine started to experience a rough idle on a cold start, which would run normal after about 15 seconds, I also noticed the smell off coolant and a low level coolant in the reservoir but could not find a leak. These symptoms went on for about a month, then one day the engine light popped on while driving. I attached my Code Reader which resulted in a P0302 Engine Misfire Code. I attempted to remove the #2 spark plug. The spark plug was seized in the engine head. After research on-line. I found out this is a known issue by Ford for this engine. Engine coolant leaking into the cylinders (a design flaw which was corrected in 2019 for new vehicles). Technical Service Bulletin 22-2229. For Motor Company is only repairing vehicles under warranty. So consumers like myself that trusted the Ford name/product are being stuck with the repair bill. My repair bill is $6,563.29 , this was for a New Engine Long Block which is Ford Motor Company's recommended fix for their flawed design or their engine. The effected engines include 1.5L, 1.6L and 2.0L Ecoboost engines.
Mfg Campaign: 11499380
Recall Date: Dec 29, 2022
Ford Motor Company
Defect Description:
VISIBILITY:GLASS, SIDE/REAR
Potential Consequences:
My rear window exploded and created a large hole and shattered the window.
Corrective Action:
My rear window exploded and created a large hole and shattered the window.
Additional Notes:
My rear window exploded and created a large hole and shattered the window.
Mfg Campaign: 11497127
Recall Date: Dec 12, 2022
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
Panoramic sun roof suddenly cracked. Nothing hit it. Had it shattered while on the freeway it could have caused safety issues with the driver maintaining control of the vehicle. Not to mention injuries to any rear seat passengers.
Corrective Action:
Panoramic sun roof suddenly cracked. Nothing hit it. Had it shattered while on the freeway it could have caused safety issues with the driver maintaining control of the vehicle. Not to mention injuries to any rear seat passengers.
Additional Notes:
Panoramic sun roof suddenly cracked. Nothing hit it. Had it shattered while on the freeway it could have caused safety issues with the driver maintaining control of the vehicle. Not to mention injuries to any rear seat passengers.
Mfg Campaign: 11496600
Recall Date: Dec 8, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Mfg Campaign: 11496081
Recall Date: Dec 5, 2022
Ford Motor Company
Defect Description:
FIRERELATED
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Mfg Campaign: 11496081
Recall Date: Dec 5, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:AUTOMATIC TRANSMISSION
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 25 mph, a booming sound coming from the vehicle suddenly occurred. After stopping to inspect the vehicle, smoke was present coming from the engine compartment and flames were present from under the vehicle. The fire department was called to the scene but the flames were no longer present upon arrival. The vehicle was towed to the local mechanic who diagnosed that the transfer case had exploded and the transmission needed to be replaced. The transmission was replaced and the failure was remedied. The manufacturer was notified of the failure. The local dealer was not informed of the failure. The failure mileage was 56,000.
Mfg Campaign: 11496081
Recall Date: Dec 5, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On my Ford there is a device somewhere inside the rear bumper assembly that will automatically open or close the rear hatch as long as the user has the key fob in their possession. There have been several times where the hatch has come down almost on top of me or my wife.There is a tone that sounds when the hatch starts to move but it only sounds from the front and can be difficult to hear if parked near a street or a busy parking lot. It would be a big help if the automatic hatch movement could be turned off by the driver. I believe Ford should also have a device in-betted in the hatch that also sounds if there is a problem. I have spoken to other owners on the web who also can’t find a way to turn off the hatch.
Corrective Action:
On my Ford there is a device somewhere inside the rear bumper assembly that will automatically open or close the rear hatch as long as the user has the key fob in their possession. There have been several times where the hatch has come down almost on top of me or my wife.There is a tone that sounds when the hatch starts to move but it only sounds from the front and can be difficult to hear if parked near a street or a busy parking lot. It would be a big help if the automatic hatch movement could be turned off by the driver. I believe Ford should also have a device in-betted in the hatch that also sounds if there is a problem. I have spoken to other owners on the web who also can’t find a way to turn off the hatch.
Additional Notes:
On my Ford there is a device somewhere inside the rear bumper assembly that will automatically open or close the rear hatch as long as the user has the key fob in their possession. There have been several times where the hatch has come down almost on top of me or my wife.There is a tone that sounds when the hatch starts to move but it only sounds from the front and can be difficult to hear if parked near a street or a busy parking lot. It would be a big help if the automatic hatch movement could be turned off by the driver. I believe Ford should also have a device in-betted in the hatch that also sounds if there is a problem. I have spoken to other owners on the web who also can’t find a way to turn off the hatch.
Mfg Campaign: 11495982
Recall Date: Dec 4, 2022
Ford Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 40 MPH and approaching a stop light, the vehicle accelerated without warning. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 40 MPH and approaching a stop light, the vehicle accelerated without warning. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 40 MPH and approaching a stop light, the vehicle accelerated without warning. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was not notified about the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11495430
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Corrective Action:
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Additional Notes:
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Mfg Campaign: 11495518
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, AIR:ANTILOCK
Potential Consequences:
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Corrective Action:
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Additional Notes:
I was driving in a parking lot when it was snowing and the traction control and anti lock brakes went out. Due to that, the car locked up and I hit a curb. My tie rod is bent now on the passenger side of the cat.
Mfg Campaign: 11495518
Recall Date: Nov 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11495095
Recall Date: Nov 28, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled without warning; however, the contact was able to coast the vehicle off the roadway. The vehicle was then towed to an independent mechanic where it was diagnosed that the fuel system needed to be replaced. The vehicle was repaired; however, the contact stated that approximately 3 years later, the failure recurred. The contact stated that while idling at a stop light, he depressed the accelerator pedal and the engine stalled without warning. The contact then stated that after approximately one hour, he was able to restart the vehicle; however, the steering wheel became difficult to maneuver. The contact stated that the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the fuel pump needed to be replaced. The vehicle was not repaired. The dealer was notified not notified of the failure. The manufacturer was notified of the failure and the contact was informed that his complaint was logged and then was advised to call the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11495095
Recall Date: Nov 28, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
I had check engine light come on August 2022. Car was rough running at the start up and outputted white smoke. September 2022 brought to Ford Service Department, error code for piston misfire. They changed the spark plugs. Check engine light came back on in October 2022. Brought back to the Ford Service Department, engine leaking coolant and told I need a new engine. Repair is scheduled for December 2022. The mileage is 48,347 and regularly maintained/serviced.
Corrective Action:
I had check engine light come on August 2022. Car was rough running at the start up and outputted white smoke. September 2022 brought to Ford Service Department, error code for piston misfire. They changed the spark plugs. Check engine light came back on in October 2022. Brought back to the Ford Service Department, engine leaking coolant and told I need a new engine. Repair is scheduled for December 2022. The mileage is 48,347 and regularly maintained/serviced.
Additional Notes:
I had check engine light come on August 2022. Car was rough running at the start up and outputted white smoke. September 2022 brought to Ford Service Department, error code for piston misfire. They changed the spark plugs. Check engine light came back on in October 2022. Brought back to the Ford Service Department, engine leaking coolant and told I need a new engine. Repair is scheduled for December 2022. The mileage is 48,347 and regularly maintained/serviced.
Mfg Campaign: 11494997
Recall Date: Nov 26, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Corrective Action:
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Additional Notes:
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Mfg Campaign: 11494397
Recall Date: Nov 21, 2022
Ford Motor Company
Defect Description:
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
Potential Consequences:
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Corrective Action:
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Additional Notes:
The PTU is leaking it’s a known defect a known problem but they say my vin number doesn’t even qualify for customer satisfaction program?? I don’t understand it’s almost 7 years old but only 77k est miles on it. It is not as if I have drove this thing to the ground. I would like my vin number added or this problem added to a recall or something that would waist loyal customers for this issue.
Mfg Campaign: 11494397
Recall Date: Nov 21, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Corrective Action:
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Additional Notes:
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Mfg Campaign: 11494418
Recall Date: Nov 21, 2022
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Corrective Action:
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Additional Notes:
A Manufacture defect in the brake light housing cracks and causes water inside the light housing causing the light to be dim, eventually short out, and also flicker and shut off & on occasion. The end result is no brake lights or sometimes working depending on the water damage from the Manufacture defect of the light housing plastic.
Mfg Campaign: 11494418
Recall Date: Nov 21, 2022
Ford Motor Company
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that after entering the vehicle and opening the interior sunshade panel, it was discovered that the glass sunroof had cracked in multiple places. The cause of the failure was not yet determined. The vehicle was taken to the local dealer and the contact was informed that the glass sunroof needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that after entering the vehicle and opening the interior sunshade panel, it was discovered that the glass sunroof had cracked in multiple places. The cause of the failure was not yet determined. The vehicle was taken to the local dealer and the contact was informed that the glass sunroof needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that after entering the vehicle and opening the interior sunshade panel, it was discovered that the glass sunroof had cracked in multiple places. The cause of the failure was not yet determined. The vehicle was taken to the local dealer and the contact was informed that the glass sunroof needed to be replaced. The vehicle was not yet repaired. The manufacturer was also notified of the failure, but no assistance was offered. The failure mileage was 63,000.
Mfg Campaign: 11493788
Recall Date: Nov 16, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that after starting the vehicle, the gear shifter seized and failed to shift out of park(P) with several unknown warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that after starting the vehicle, the gear shifter seized and failed to shift out of park(P) with several unknown warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that after starting the vehicle, the gear shifter seized and failed to shift out of park(P) with several unknown warning lights illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.
Mfg Campaign: 11493478
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Mfg Campaign: 11493531
Recall Date: Nov 14, 2022
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Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury