Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Mfg Campaign: 11521748
Recall Date: May 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, she heard a rattling sound under the hood of the vehicle. The check engine warning light was illuminated. The vehicle was then taken to Auto Zone where it was placed on a diagnostic machine and the contact was informed that the vapor canister was faulty. The vehicle was then taken to the dealer where it was diagnosed that the engine long block had cracked and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that prior to the failure, she had notified the dealer that she had lightly tapped the accelerator pedal however, the vehicle quickly accelerated without warning. The contact applied extra pressure on the brake pedal to stop the vehicle however, the contact lightly struck the bumper of another vehicle. No warning lights were illuminated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and the contact was informed that the VIN was previously included in The Customer Satisfaction Program for 22N12 and NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that on another occasion after refueling the vehicle, she noticed that the fuel gauge reading failed to display correctly. The manufacturer was notified of the failures and the contact was informed that the vehicle was not covered under warranty, and no further assistance was provided. The failure mileage was approximately 70,000.
Mfg Campaign: 11521748
Recall Date: May 12, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 75 MPH the vehicle started to rattle and vibrate in the front end. The contact stated the vehicle started losing motive power and there was no warning light illuminated. The contact stated she depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that she shifted the vehicle to "Sport (S)" mode and the vehicle continued to lose motive power. The contact stated that the RPM was fluctuating. The contact pulled off the roadway and turned the vehicle off and on. The contact stated that the vehicle operated normally until accelerating to 40 MPH, but the failure reoccurred. The contact stated that the vehicle was no longer operable. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated the phone APP alerted her to Customer Satisfaction Program Number: 22N12 – (Transmission Bellhousing area flex plate cracks - Power Train). The contact called a dealer who informed her that the vehicle was out of warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 75 MPH the vehicle started to rattle and vibrate in the front end. The contact stated the vehicle started losing motive power and there was no warning light illuminated. The contact stated she depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that she shifted the vehicle to "Sport (S)" mode and the vehicle continued to lose motive power. The contact stated that the RPM was fluctuating. The contact pulled off the roadway and turned the vehicle off and on. The contact stated that the vehicle operated normally until accelerating to 40 MPH, but the failure reoccurred. The contact stated that the vehicle was no longer operable. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated the phone APP alerted her to Customer Satisfaction Program Number: 22N12 – (Transmission Bellhousing area flex plate cracks - Power Train). The contact called a dealer who informed her that the vehicle was out of warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 75 MPH the vehicle started to rattle and vibrate in the front end. The contact stated the vehicle started losing motive power and there was no warning light illuminated. The contact stated she depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that she shifted the vehicle to "Sport (S)" mode and the vehicle continued to lose motive power. The contact stated that the RPM was fluctuating. The contact pulled off the roadway and turned the vehicle off and on. The contact stated that the vehicle operated normally until accelerating to 40 MPH, but the failure reoccurred. The contact stated that the vehicle was no longer operable. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The contact stated the phone APP alerted her to Customer Satisfaction Program Number: 22N12 – (Transmission Bellhousing area flex plate cracks - Power Train). The contact called a dealer who informed her that the vehicle was out of warranty. The manufacturer had been informed of the failure. The failure mileage was approximately 127,000.
Mfg Campaign: 11521766
Recall Date: May 12, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that on two occasions while driving at approximately 40 MPH, the brake pedal was depressed but the brake pedal remained floored. The contact stated that the vehicle did not slow down as intended and the brake warning light was illuminated. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic where the contact was informed that the brake lines needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that the brake lines were replaced twice. The contact stated there was condensation underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the brake lines needed to be replaced again. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that on two occasions while driving at approximately 40 MPH, the brake pedal was depressed but the brake pedal remained floored. The contact stated that the vehicle did not slow down as intended and the brake warning light was illuminated. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic where the contact was informed that the brake lines needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that the brake lines were replaced twice. The contact stated there was condensation underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the brake lines needed to be replaced again. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that on two occasions while driving at approximately 40 MPH, the brake pedal was depressed but the brake pedal remained floored. The contact stated that the vehicle did not slow down as intended and the brake warning light was illuminated. The vehicle was driven to the residence. The vehicle was taken to an independent mechanic where the contact was informed that the brake lines needed to be replaced. The vehicle was repaired but the failure persisted. The contact stated that the brake lines were replaced twice. The contact stated there was condensation underneath the front driver's side of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the brake lines needed to be replaced again. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 140,000.
Mfg Campaign: 11520557
Recall Date: May 5, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
Drivers side seatbelt won’t work. Won’t retract. Just hangs there
Corrective Action:
Drivers side seatbelt won’t work. Won’t retract. Just hangs there
Additional Notes:
Drivers side seatbelt won’t work. Won’t retract. Just hangs there
Mfg Campaign: 11520687
Recall Date: May 5, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The contact was able to drive to the residence. However, the contact stated that the following day, the engine misfired while starting the vehicle. Additionally, the contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and the engine needed to be replaced. The dealer informed the contact that it was a known failure and a manufacturer defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 128,546.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The contact was able to drive to the residence. However, the contact stated that the following day, the engine misfired while starting the vehicle. Additionally, the contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and the engine needed to be replaced. The dealer informed the contact that it was a known failure and a manufacturer defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 128,546.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 45 MPH, the check engine warning light illuminated. The contact was able to drive to the residence. However, the contact stated that the following day, the engine misfired while starting the vehicle. Additionally, the contact noticed that the coolant level was low. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion into the engine block, and the engine needed to be replaced. The dealer informed the contact that it was a known failure and a manufacturer defect. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they could not assist due to the mileage on the vehicle. The failure mileage was approximately 128,546.
Mfg Campaign: 11520450
Recall Date: May 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
2-28-2023 Engine Failed on Ford Edge 2016. Car failed on freeway I-91 South in Hartford, Connecticut--engine seized. Informed Car was Diagnosed with Engine Failure Due to Coolant Intrusion Was provided by Balise Ford a replacement/repair cost of engine of approx. $6,750.00 3-6-2023 Learned Ford Aware of Issues with design defect in engine causing coolant intrusion into the cylinders and causing engine block failure Ford Motor Inc., issued Service Bulletin 2222-29 to the Ford Service Stations Globally, which warned of the issue. Service Bulletin outlined the defect was causing engine failure and in some cases, igniting the engine (causing vehicle fires) As a consumer, I have a right to know if the part replaced was a newly designed part, or of one with the same design flaw. The defective part, as outlines in Ford’s Service Bulletin 2222-29 issued Globally to Ford service stations, this part has cause failure and seize of engine while operating cars, as well as ignited fires in autos. Ford Motor Corp. not providing, nor Ford Dealership Service Station providing the following: An official document, in writing, Warranty Information in Official Document As promised by Ford Corporate, Two-Year (2) Full Coverage, Full Replacement Cost of Engine, regardless of miles In writing, details of the engine component replaced in our Ford Edge Was the same engine that failed, and outlined in Ford’s Service Bulletin 2222-29 placed in my car? Or, was a newly designed engine component placed in my car, not the same component/design that caused the engine failure?
Corrective Action:
2-28-2023 Engine Failed on Ford Edge 2016. Car failed on freeway I-91 South in Hartford, Connecticut--engine seized. Informed Car was Diagnosed with Engine Failure Due to Coolant Intrusion Was provided by Balise Ford a replacement/repair cost of engine of approx. $6,750.00 3-6-2023 Learned Ford Aware of Issues with design defect in engine causing coolant intrusion into the cylinders and causing engine block failure Ford Motor Inc., issued Service Bulletin 2222-29 to the Ford Service Stations Globally, which warned of the issue. Service Bulletin outlined the defect was causing engine failure and in some cases, igniting the engine (causing vehicle fires) As a consumer, I have a right to know if the part replaced was a newly designed part, or of one with the same design flaw. The defective part, as outlines in Ford’s Service Bulletin 2222-29 issued Globally to Ford service stations, this part has cause failure and seize of engine while operating cars, as well as ignited fires in autos. Ford Motor Corp. not providing, nor Ford Dealership Service Station providing the following: An official document, in writing, Warranty Information in Official Document As promised by Ford Corporate, Two-Year (2) Full Coverage, Full Replacement Cost of Engine, regardless of miles In writing, details of the engine component replaced in our Ford Edge Was the same engine that failed, and outlined in Ford’s Service Bulletin 2222-29 placed in my car? Or, was a newly designed engine component placed in my car, not the same component/design that caused the engine failure?
Additional Notes:
2-28-2023 Engine Failed on Ford Edge 2016. Car failed on freeway I-91 South in Hartford, Connecticut--engine seized. Informed Car was Diagnosed with Engine Failure Due to Coolant Intrusion Was provided by Balise Ford a replacement/repair cost of engine of approx. $6,750.00 3-6-2023 Learned Ford Aware of Issues with design defect in engine causing coolant intrusion into the cylinders and causing engine block failure Ford Motor Inc., issued Service Bulletin 2222-29 to the Ford Service Stations Globally, which warned of the issue. Service Bulletin outlined the defect was causing engine failure and in some cases, igniting the engine (causing vehicle fires) As a consumer, I have a right to know if the part replaced was a newly designed part, or of one with the same design flaw. The defective part, as outlines in Ford’s Service Bulletin 2222-29 issued Globally to Ford service stations, this part has cause failure and seize of engine while operating cars, as well as ignited fires in autos. Ford Motor Corp. not providing, nor Ford Dealership Service Station providing the following: An official document, in writing, Warranty Information in Official Document As promised by Ford Corporate, Two-Year (2) Full Coverage, Full Replacement Cost of Engine, regardless of miles In writing, details of the engine component replaced in our Ford Edge Was the same engine that failed, and outlined in Ford’s Service Bulletin 2222-29 placed in my car? Or, was a newly designed engine component placed in my car, not the same component/design that caused the engine failure?
Mfg Campaign: 11518370
Recall Date: Apr 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant leaking in cylinders, white exhaust smoke, rough idle, coolant smell, diagnostic trouble code P0303 due to misfire. Safety hazard due to risk of engine failure or engine fire.
Corrective Action:
Coolant leaking in cylinders, white exhaust smoke, rough idle, coolant smell, diagnostic trouble code P0303 due to misfire. Safety hazard due to risk of engine failure or engine fire.
Additional Notes:
Coolant leaking in cylinders, white exhaust smoke, rough idle, coolant smell, diagnostic trouble code P0303 due to misfire. Safety hazard due to risk of engine failure or engine fire.
Mfg Campaign: 11517935
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The radiator fluid was disappearing. Could not find a leak. Took it to the dealer and they indicated that the fluid was leaking into #2 cylinder from a crack in the engine long block. Therefore, if the vehicle was continued to be driven it could cause a potential fire. Ford has a TSB on this vehicle( TSB # 22-2229 and 22-2133. It is now undriveable and Ford has not done a recall. Cost to repair is $8,600.00!!!!!! Ford dealer says it is a manufacturer defect.
Corrective Action:
The radiator fluid was disappearing. Could not find a leak. Took it to the dealer and they indicated that the fluid was leaking into #2 cylinder from a crack in the engine long block. Therefore, if the vehicle was continued to be driven it could cause a potential fire. Ford has a TSB on this vehicle( TSB # 22-2229 and 22-2133. It is now undriveable and Ford has not done a recall. Cost to repair is $8,600.00!!!!!! Ford dealer says it is a manufacturer defect.
Additional Notes:
The radiator fluid was disappearing. Could not find a leak. Took it to the dealer and they indicated that the fluid was leaking into #2 cylinder from a crack in the engine long block. Therefore, if the vehicle was continued to be driven it could cause a potential fire. Ford has a TSB on this vehicle( TSB # 22-2229 and 22-2133. It is now undriveable and Ford has not done a recall. Cost to repair is $8,600.00!!!!!! Ford dealer says it is a manufacturer defect.
Mfg Campaign: 11517963
Recall Date: Apr 19, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Mfg Campaign: 11516909
Recall Date: Apr 13, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that vehicle had failed to accelerate upon a cold start as the check engine light appeared on the instrument panel. The vehicle was initially taken to an independent mechanic where they diagnosed a crack in cylinder #1 which caused coolant to leak into the engine. The vehicle was then taken to the dealer and the diagnostic result was confirmed. The manufacturer was notified of the failure, and the manufacturer agreed to cover a portion of the repair. The vehicle was repaired. The failure mileage was approximately 115,000.
Mfg Campaign: 11516909
Recall Date: Apr 13, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on. Ford dealership diagnosed as coolant leaking into cylinder, compromising the integrity of the engine. Fix: replace engine. This is a common and known problem with the EcoBoost engine. This could have caused an engine fire or catastrophic engine failure while driving.
Corrective Action:
Check engine light came on. Ford dealership diagnosed as coolant leaking into cylinder, compromising the integrity of the engine. Fix: replace engine. This is a common and known problem with the EcoBoost engine. This could have caused an engine fire or catastrophic engine failure while driving.
Additional Notes:
Check engine light came on. Ford dealership diagnosed as coolant leaking into cylinder, compromising the integrity of the engine. Fix: replace engine. This is a common and known problem with the EcoBoost engine. This could have caused an engine fire or catastrophic engine failure while driving.
Mfg Campaign: 11516607
Recall Date: Apr 11, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
I have issue with brake hoses rupture while driving and loose brake capability (as Ford did not include all VINs affected I had to paid for repair, now they issue Customer Satisfaction Program 22N02 and they do not want to refund). NHTSA must make sure Ford is responsible for their issues on a safety topic as they are clearly not being.
Corrective Action:
I have issue with brake hoses rupture while driving and loose brake capability (as Ford did not include all VINs affected I had to paid for repair, now they issue Customer Satisfaction Program 22N02 and they do not want to refund). NHTSA must make sure Ford is responsible for their issues on a safety topic as they are clearly not being.
Additional Notes:
I have issue with brake hoses rupture while driving and loose brake capability (as Ford did not include all VINs affected I had to paid for repair, now they issue Customer Satisfaction Program 22N02 and they do not want to refund). NHTSA must make sure Ford is responsible for their issues on a safety topic as they are clearly not being.
Mfg Campaign: 11514191
Recall Date: Mar 28, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
In September/October of 2022 my passenger side right real break line ruptured. Not even a month later my front right brake line ruptured. Today my left rear brake line ruptured. All 3 times my pedal went to the floor, making it dangerously difficult to actually stop my car endangering my life and the lives of those around me on the road. No light has come on to indicate there's a problem with my braking system, any of the 3 times that this has occurred.
Corrective Action:
In September/October of 2022 my passenger side right real break line ruptured. Not even a month later my front right brake line ruptured. Today my left rear brake line ruptured. All 3 times my pedal went to the floor, making it dangerously difficult to actually stop my car endangering my life and the lives of those around me on the road. No light has come on to indicate there's a problem with my braking system, any of the 3 times that this has occurred.
Additional Notes:
In September/October of 2022 my passenger side right real break line ruptured. Not even a month later my front right brake line ruptured. Today my left rear brake line ruptured. All 3 times my pedal went to the floor, making it dangerously difficult to actually stop my car endangering my life and the lives of those around me on the road. No light has come on to indicate there's a problem with my braking system, any of the 3 times that this has occurred.
Mfg Campaign: 11513145
Recall Date: Mar 22, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
My 2016 Ford Edge Titanium had a blown brake line so I took it in for repairs which is where I discovered that there was a head gasket leak and that the coolant reservoir was empty, and the axil was leaking. There were no puddles or other obvious indicators that there was anything wrong with the head gasket. No engine lights/codes were showing up. The mechanic at the Ford Dealership quoted me $5k to fix the head gasket and $10k for all of the repairs to include the brake line and 4 new tires. I have owned this car for 4 years and have had it serviced regularly.
Corrective Action:
My 2016 Ford Edge Titanium had a blown brake line so I took it in for repairs which is where I discovered that there was a head gasket leak and that the coolant reservoir was empty, and the axil was leaking. There were no puddles or other obvious indicators that there was anything wrong with the head gasket. No engine lights/codes were showing up. The mechanic at the Ford Dealership quoted me $5k to fix the head gasket and $10k for all of the repairs to include the brake line and 4 new tires. I have owned this car for 4 years and have had it serviced regularly.
Additional Notes:
My 2016 Ford Edge Titanium had a blown brake line so I took it in for repairs which is where I discovered that there was a head gasket leak and that the coolant reservoir was empty, and the axil was leaking. There were no puddles or other obvious indicators that there was anything wrong with the head gasket. No engine lights/codes were showing up. The mechanic at the Ford Dealership quoted me $5k to fix the head gasket and $10k for all of the repairs to include the brake line and 4 new tires. I have owned this car for 4 years and have had it serviced regularly.
Mfg Campaign: 11513278
Recall Date: Mar 22, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
A flexible brake line blew out and I lost my brakes.
Corrective Action:
A flexible brake line blew out and I lost my brakes.
Additional Notes:
A flexible brake line blew out and I lost my brakes.
Mfg Campaign: 11512958
Recall Date: Mar 21, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
A 2nd flexible brake line blew out and I lost my brakes for the 2nd time within a couple months.
Corrective Action:
A 2nd flexible brake line blew out and I lost my brakes for the 2nd time within a couple months.
Additional Notes:
A 2nd flexible brake line blew out and I lost my brakes for the 2nd time within a couple months.
Mfg Campaign: 11512963
Recall Date: Mar 21, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
A 3nd flexible brake line blew out and I lost my brakes for the 3nd time on this vehicle. The first two lines that blew out were both left and right front. This 3rd one was in the rear and as a result I instructed my mechanic to replace both rear lines. Again and luckily no one was injured or crash occurred as a result of this failure which put my wife and I at a great risk. We were able to slowly and carefully bring the car to our mechanic immediately thus no tow was required. No police or first responders were needed. There was no indication of failure until the brake pedal went immediately all the way to the floor. This is my third filing report and the story is the same for the prior cases of 11512958 and 11512963.
Corrective Action:
A 3nd flexible brake line blew out and I lost my brakes for the 3nd time on this vehicle. The first two lines that blew out were both left and right front. This 3rd one was in the rear and as a result I instructed my mechanic to replace both rear lines. Again and luckily no one was injured or crash occurred as a result of this failure which put my wife and I at a great risk. We were able to slowly and carefully bring the car to our mechanic immediately thus no tow was required. No police or first responders were needed. There was no indication of failure until the brake pedal went immediately all the way to the floor. This is my third filing report and the story is the same for the prior cases of 11512958 and 11512963.
Additional Notes:
A 3nd flexible brake line blew out and I lost my brakes for the 3nd time on this vehicle. The first two lines that blew out were both left and right front. This 3rd one was in the rear and as a result I instructed my mechanic to replace both rear lines. Again and luckily no one was injured or crash occurred as a result of this failure which put my wife and I at a great risk. We were able to slowly and carefully bring the car to our mechanic immediately thus no tow was required. No police or first responders were needed. There was no indication of failure until the brake pedal went immediately all the way to the floor. This is my third filing report and the story is the same for the prior cases of 11512958 and 11512963.
Mfg Campaign: 11512967
Recall Date: Mar 21, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Mfg Campaign: 11512328
Recall Date: Mar 17, 2023
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving approximately 30 MPH and turning into a parking lot, the contact depressed the brake pedal however, the vehicle failed to stop immediately. The contact applied an excessive amount of pressure to the brake pedal and the pedal went to the floorboard before the vehicle stopped. The contact continued driving to the residence. After parking the vehicle, the low brake fluid warning light illuminated. The contact attempted to add brake fluid and became aware that the fluid level was not low. The contact noticed that the brake was still malfunctioning. The contact took the vehicle to the dealer and noticed and became aware that there was brake fluid underneath the rear of the vehicle. The dealer diagnosed that the brake hose needed to be replaced. The vehicle had not been repaired. The dealer confirmed that the failure was like NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic). The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
Mfg Campaign: 11512328
Recall Date: Mar 17, 2023
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury