Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
POWER TRAIN:AXLE ASSEMBLY
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle made abnormal sounds. The vehicle was taken to the dealer, where it was diagnosed that the rear axle needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and transferred the contact to the NHTSA Hotline to file a complaint. The failure mileage was approximately 130,000.
Mfg Campaign: 11493531
Recall Date: Nov 14, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Mfg Campaign: 11493023
Recall Date: Nov 10, 2022
Ford Motor Company
Defect Description:
SEAT BELTS:REAR/OTHER:RETRACTOR
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the passenger’s side rear seat belt failed to retract. The vehicle was taken to the local dealer where it was diagnosed and determined that the retractor needed to be replaced. The vehicle was repaired. Approximately two weeks later, the driver's side rear seat belt retractor became inoperable but was not diagnosed or repaired. The manufacturer was contacted and referred him to the NHTSA Hotline. The approximate failure mileage was 70,000.
Mfg Campaign: 11493023
Recall Date: Nov 10, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The engine needs replacing. With no warning my check engine light came on. Car had trouble starting and then progressed into smoke coming from tailpipes. Took car to Ford dealer. Told need new engine, there is a flaw in engine block allowing coolant to leak into cylinders. Car has only 72000 miles. Could have resulted in fire if I continued to drive it. Ford needs to issue a recall on these engines immediately.
Corrective Action:
The engine needs replacing. With no warning my check engine light came on. Car had trouble starting and then progressed into smoke coming from tailpipes. Took car to Ford dealer. Told need new engine, there is a flaw in engine block allowing coolant to leak into cylinders. Car has only 72000 miles. Could have resulted in fire if I continued to drive it. Ford needs to issue a recall on these engines immediately.
Additional Notes:
The engine needs replacing. With no warning my check engine light came on. Car had trouble starting and then progressed into smoke coming from tailpipes. Took car to Ford dealer. Told need new engine, there is a flaw in engine block allowing coolant to leak into cylinders. Car has only 72000 miles. Could have resulted in fire if I continued to drive it. Ford needs to issue a recall on these engines immediately.
Mfg Campaign: 11491145
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Corrective Action:
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Additional Notes:
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Mfg Campaign: 11491159
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Corrective Action:
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Additional Notes:
Engine malfunction due to engine coolant leaking in to #2 cylinder. Check engine warning light came on intermittently. Car didn’t pass New York State Emissions test. Car can’t be re-registered in NYS without passing Emissions test. Had car towed to Ford Service Center for diagnosis. Ford diagnosis - car engine and assembly needs to be replaced with re-designed long block engine for an estimated repair cost of $6637 plus tax. Ford is not covering engine defect that resulted in engine coolant leaking into #2 cylinder causing misfire and engine check warning light to come on. Due to this design fault, Ford should issue a recall on our 2016 Ford Edge as the car is unsafe to drive. Ford should cover the cost of the engine repair, parts and labor, due to this design fault.
Mfg Campaign: 11491159
Recall Date: Oct 27, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Corrective Action:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Additional Notes:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Mfg Campaign: 11490699
Recall Date: Oct 24, 2022
Ford Motor Company
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Corrective Action:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Additional Notes:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Mfg Campaign: 11490699
Recall Date: Oct 24, 2022
Ford Motor Company
Defect Description:
STEERING
Potential Consequences:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Corrective Action:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Additional Notes:
My parking brake, ABS, and Traction Control (ESC) warning lights all illuminate even when not engaged (Parking Brake states engaged even while driving.) Traction Control (ESC) on/off indicators illuminate opposite of engagement/unengagement (no correlation between.) Identical symptoms from NHTSA recall #16V733000. My car was manufactured right during that timeframe when my make/model/year were deemed loaded with improper ABS/ESC computer software. I brought it into Ford repeatedly and it was incorrectly diagnosed as a faulty E-Brake switch, only to give me my vehicle back and E-Brake could not be unengaged while they returned me the keys in the lot. They looked at it again and stated my ABS Module was broken causing my parking brake actuators to now be faulty resulting in my rear rotors to be worn down to unsafe driving levels. The best reason they could give me for a faulty ABS Module was "lightning strike." I called Ford Customer Care and asked if my car was overlooked in this recall before sold to me and they originally said it was (told me it was manufactured in Ontario,Canada) but then called back to tell me it wasn't one of the vehicles affected. I am deafly afraid that my braking system will fail as I am driving.
Mfg Campaign: 11490699
Recall Date: Oct 24, 2022
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the front driver’s side seat belt failed to release and remained locked in hot weather over 80-degrees. The contact stated that the seat belt remained locked until the temperature lowered. No warning light was illuminated. The vehicle was taken to the dealer where an unknown part was ordered. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 79,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the front driver’s side seat belt failed to release and remained locked in hot weather over 80-degrees. The contact stated that the seat belt remained locked until the temperature lowered. No warning light was illuminated. The vehicle was taken to the dealer where an unknown part was ordered. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 79,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the front driver’s side seat belt failed to release and remained locked in hot weather over 80-degrees. The contact stated that the seat belt remained locked until the temperature lowered. No warning light was illuminated. The vehicle was taken to the dealer where an unknown part was ordered. The manufacturer was notified of the failure and the contact was provided the number to call the NHTSA Hotline. The failure mileage was approximately 79,000.
Mfg Campaign: 11489928
Recall Date: Oct 19, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Mfg Campaign: 11488729
Recall Date: Oct 11, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving approximately 30 mph when attempting to apply the brakes, however, the brakes were spongy then floored. The contact was able to coast to the nearest mechanic who diagnosed that the front brake line had fractured and needed to be replaced. The vehicle was repaired. The contact then stated that while there daughter was driving she experienced the same failure. The vehicle was taken to a certified mechanic a second time who diagnosed that the rear passenger brake line had fractured and needed to be replaced. The vehicle had not been replaced. The manufacturer was made aware of the failures and informed the contact that in order to be included in NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) they had to report to NHTSA and that there were no recalls regarding the rear brakes. The approximate failure mileage was 97,000.
Mfg Campaign: 11488729
Recall Date: Oct 11, 2022
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while his wife was driving 50 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission shift bushing to be replaced. The vehicle was repaired but while leaving the dealer, the contact continued to experience the failure. The contact drove back to the dealer and made them aware of the failure again. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while his wife was driving 50 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission shift bushing to be replaced. The vehicle was repaired but while leaving the dealer, the contact continued to experience the failure. The contact drove back to the dealer and made them aware of the failure again. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while his wife was driving 50 mph, she heard an abnormal noise. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission shift bushing to be replaced. The vehicle was repaired but while leaving the dealer, the contact continued to experience the failure. The contact drove back to the dealer and made them aware of the failure again. The vehicle was not repaired. The contact associated the failure with NHTSA Campaign Number: 22V413000 (Power Train). The manufacturer had not been informed of the failure. The failure mileage was approximately 68,000.
Mfg Campaign: 11488730
Recall Date: Oct 11, 2022
Ford Motor Company
Defect Description:
SERVICE BRAKES
Potential Consequences:
Driving home after dropping my kids off to school slowing down for a red light, all of a sudden the brake pedal goes limp, car barely responds afterwards... I start pumping the pedal like crazy and yanking the E brake lever and barely stop before hitting someone... Car has been in the dealership (North Central Ford in Richardson, TX) 2 or 3 times since 2020; one for a transmission bushing recall I believe, and brake line was NEVER mentioned. They showed each instance for service in their system to me on their monitor, and showed that it never appeared to the service techs for them to inform me of the recall. They said they didn't know why it wouldn't show up. Ford really dropped the ball here, the only thing that saved me was quick thinking on the e-brake.
Corrective Action:
Driving home after dropping my kids off to school slowing down for a red light, all of a sudden the brake pedal goes limp, car barely responds afterwards... I start pumping the pedal like crazy and yanking the E brake lever and barely stop before hitting someone... Car has been in the dealership (North Central Ford in Richardson, TX) 2 or 3 times since 2020; one for a transmission bushing recall I believe, and brake line was NEVER mentioned. They showed each instance for service in their system to me on their monitor, and showed that it never appeared to the service techs for them to inform me of the recall. They said they didn't know why it wouldn't show up. Ford really dropped the ball here, the only thing that saved me was quick thinking on the e-brake.
Additional Notes:
Driving home after dropping my kids off to school slowing down for a red light, all of a sudden the brake pedal goes limp, car barely responds afterwards... I start pumping the pedal like crazy and yanking the E brake lever and barely stop before hitting someone... Car has been in the dealership (North Central Ford in Richardson, TX) 2 or 3 times since 2020; one for a transmission bushing recall I believe, and brake line was NEVER mentioned. They showed each instance for service in their system to me on their monitor, and showed that it never appeared to the service techs for them to inform me of the recall. They said they didn't know why it wouldn't show up. Ford really dropped the ball here, the only thing that saved me was quick thinking on the e-brake.
Mfg Campaign: 11488311
Recall Date: Oct 7, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking and was unable to accelerate properly. The contact stated that after waiting for the shaking to cease, the vehicle drove as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the failure was determined to be a faulty head gasket that was leaking coolant. The dealer stated that the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer confirmed the report from the dealer. The vehicle was not repaired. The approximate failure mileage was 49,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking and was unable to accelerate properly. The contact stated that after waiting for the shaking to cease, the vehicle drove as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the failure was determined to be a faulty head gasket that was leaking coolant. The dealer stated that the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer confirmed the report from the dealer. The vehicle was not repaired. The approximate failure mileage was 49,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that upon starting the vehicle, the vehicle was shaking and was unable to accelerate properly. The contact stated that after waiting for the shaking to cease, the vehicle drove as needed. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer where the failure was determined to be a faulty head gasket that was leaking coolant. The dealer stated that the engine needed to be replaced. The manufacturer was notified of the failure and a case was opened. The manufacturer confirmed the report from the dealer. The vehicle was not repaired. The approximate failure mileage was 49,000.
Mfg Campaign: 11487240
Recall Date: Sep 30, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light turned on after the whole car rumbled and seemed to struggle to start. Took car into dealership to get code checked out and it was a misfire. We made the next available appointment at the dealership which was over a month later, but were told to not bring in the car again unless another misfire happened before the appointment. More misfires started occuring and more frequently about 2 weeks later, since the dealership had no availability, I brought the car into my own mechanic who told us it was a coolant leak into cylinders 2 and 4 causing the misfires, it was most likely a head gasket issue. Finally brought it to the dealer appointment who went radio silent unless we called for almost a week. They intially stated that Ford would cover the costs since its a known issue with the engine in this model and year, but they didn't initially take a photo when they reproduced the coolant leak and had trouble reproducing it again. They eventually reproduced the coolant leak but back tracked that Ford would cover the costs of the known issue, since it was past the 5 year warranty. The codes were P0302, P0304, P0316, which were misfire in cylinder 2, misfire in cylinder 4 and random misfire. The cause is a known head gasket problem with the engine, and that Ford did not recommend a head gasket replacement but a brand new engine due to known issues with the 2.0L 4 cylinder engine. Our car has under 50,000 miles on it, however it is past the 5 year warranty period as stated earlier, so Ford won't help cover any repairs with their known defect in their engine. The contact stated that the actual vehicle mileage was approximately 49,375 when the incident occurred.
Corrective Action:
Check engine light turned on after the whole car rumbled and seemed to struggle to start. Took car into dealership to get code checked out and it was a misfire. We made the next available appointment at the dealership which was over a month later, but were told to not bring in the car again unless another misfire happened before the appointment. More misfires started occuring and more frequently about 2 weeks later, since the dealership had no availability, I brought the car into my own mechanic who told us it was a coolant leak into cylinders 2 and 4 causing the misfires, it was most likely a head gasket issue. Finally brought it to the dealer appointment who went radio silent unless we called for almost a week. They intially stated that Ford would cover the costs since its a known issue with the engine in this model and year, but they didn't initially take a photo when they reproduced the coolant leak and had trouble reproducing it again. They eventually reproduced the coolant leak but back tracked that Ford would cover the costs of the known issue, since it was past the 5 year warranty. The codes were P0302, P0304, P0316, which were misfire in cylinder 2, misfire in cylinder 4 and random misfire. The cause is a known head gasket problem with the engine, and that Ford did not recommend a head gasket replacement but a brand new engine due to known issues with the 2.0L 4 cylinder engine. Our car has under 50,000 miles on it, however it is past the 5 year warranty period as stated earlier, so Ford won't help cover any repairs with their known defect in their engine. The contact stated that the actual vehicle mileage was approximately 49,375 when the incident occurred.
Additional Notes:
Check engine light turned on after the whole car rumbled and seemed to struggle to start. Took car into dealership to get code checked out and it was a misfire. We made the next available appointment at the dealership which was over a month later, but were told to not bring in the car again unless another misfire happened before the appointment. More misfires started occuring and more frequently about 2 weeks later, since the dealership had no availability, I brought the car into my own mechanic who told us it was a coolant leak into cylinders 2 and 4 causing the misfires, it was most likely a head gasket issue. Finally brought it to the dealer appointment who went radio silent unless we called for almost a week. They intially stated that Ford would cover the costs since its a known issue with the engine in this model and year, but they didn't initially take a photo when they reproduced the coolant leak and had trouble reproducing it again. They eventually reproduced the coolant leak but back tracked that Ford would cover the costs of the known issue, since it was past the 5 year warranty. The codes were P0302, P0304, P0316, which were misfire in cylinder 2, misfire in cylinder 4 and random misfire. The cause is a known head gasket problem with the engine, and that Ford did not recommend a head gasket replacement but a brand new engine due to known issues with the 2.0L 4 cylinder engine. Our car has under 50,000 miles on it, however it is past the 5 year warranty period as stated earlier, so Ford won't help cover any repairs with their known defect in their engine. The contact stated that the actual vehicle mileage was approximately 49,375 when the incident occurred.
Mfg Campaign: 11486862
Recall Date: Sep 28, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions to be diagnosed. The contact was informed that coolant was leaking in the engine block to cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions to be diagnosed. The contact was informed that coolant was leaking in the engine block to cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the dealer on separate occasions to be diagnosed. The contact was informed that coolant was leaking in the engine block to cylinder #3 and that the engine needed to be replaced. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 80,000.
Mfg Campaign: 11486524
Recall Date: Sep 26, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and ford ignoring issue despite thousands of complaints and similar defects with this model.
Corrective Action:
Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and ford ignoring issue despite thousands of complaints and similar defects with this model.
Additional Notes:
Misfire in cynlinder 2 due to coolant leak and crack in engine. Resulting in new engine over 9000$ dollars and ford ignoring issue despite thousands of complaints and similar defects with this model.
Mfg Campaign: 11485940
Recall Date: Sep 22, 2022
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Check engine light came on. Started to misfire when ignition was turned on. Some misfiring when driving. A couple days later, white smoke started coming out of the exhaust. Took car to mechanic who told me I had a crack in the engine block and coolant was leaking into the cylinder. The engine had to be replaced.
Corrective Action:
Check engine light came on. Started to misfire when ignition was turned on. Some misfiring when driving. A couple days later, white smoke started coming out of the exhaust. Took car to mechanic who told me I had a crack in the engine block and coolant was leaking into the cylinder. The engine had to be replaced.
Additional Notes:
Check engine light came on. Started to misfire when ignition was turned on. Some misfiring when driving. A couple days later, white smoke started coming out of the exhaust. Took car to mechanic who told me I had a crack in the engine block and coolant was leaking into the cylinder. The engine had to be replaced.
Mfg Campaign: 11485206
Recall Date: Sep 19, 2022
Ford Motor Company
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle after refueling, the vehicle was making abnormal gurgling sounds. Additionally, the contact stated while driving 60 MPH, she heard abnormally loud sounds coming from the rear driver's side of the vehicle, where the fuel tank was located. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle. The contact pushed the gas tank cap and the sounds stopped. The contact was able to continue driving; however, the check engine warning light illuminated while driving the next day. The contact was able to drive to her residence. The vehicle was taken to the dealer where it was diagnosed that the purge valve and Evaporative Emission Control (EVAP) system needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 73,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle after refueling, the vehicle was making abnormal gurgling sounds. Additionally, the contact stated while driving 60 MPH, she heard abnormally loud sounds coming from the rear driver's side of the vehicle, where the fuel tank was located. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle. The contact pushed the gas tank cap and the sounds stopped. The contact was able to continue driving; however, the check engine warning light illuminated while driving the next day. The contact was able to drive to her residence. The vehicle was taken to the dealer where it was diagnosed that the purge valve and Evaporative Emission Control (EVAP) system needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 73,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated upon starting the vehicle after refueling, the vehicle was making abnormal gurgling sounds. Additionally, the contact stated while driving 60 MPH, she heard abnormally loud sounds coming from the rear driver's side of the vehicle, where the fuel tank was located. There was no warning light illuminated. The contact veered to the side of the road and inspected the vehicle. The contact pushed the gas tank cap and the sounds stopped. The contact was able to continue driving; however, the check engine warning light illuminated while driving the next day. The contact was able to drive to her residence. The vehicle was taken to the dealer where it was diagnosed that the purge valve and Evaporative Emission Control (EVAP) system needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 73,000.
Mfg Campaign: 11485211
Recall Date: Sep 19, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury