Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2019 Escape, 2013-2018 C-Max, 2013-2016 Fusion, 2013-2021 Transit Connect, and 2015-2018 Edge vehicles. The bushing that attaches the shifter cable to the transmission may degrade or detach.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 22S43
Recall Date: Jun 10, 2022
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2015-2018 Ford Edge and 2016-2018 Lincoln MKX vehicles. The front brake hoses may rupture prematurely.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 20S42
Recall Date: Aug 11, 2020
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2013-2016 Ford Fusion and Lincoln MKZ, 2015-2016 Ford Edge, and 2016 Lincoln MKX vehicles originally sold, or currently registered in Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, and Wisconsin. Road salt or other contaminants may corrode the electric power steering gear motor attachment bolts.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 19S26
Recall Date: Aug 29, 2019
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain 2016-2017 Ford Edge and Lincoln MKX vehicles and 2017 Lincoln Continental vehicles. In the event of a crash, the driver's frontal air bag may not fully inflate or the air bag cushion may detach from the air bag module. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 17C02
Recall Date: Feb 27, 2017
Ford Motor Company
Safety Issue:
Ford Motor Company (Ford) is recalling certain model year 2015-2016 Ford Edge vehicles manufactured February 9, 2015, to August 12, 2016. During dealer servicing, the affected vehicles may be have been updated with incorrect Antilock Brake System (ABS) and Electronic Stability Control (ESC) software. This software can cause the ESC system to lose engine torque control, and not provide any warning lamps to warn the driver if there was an ABS or ESC system malfunction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 126, "Electronic Stability Control Systems" and number 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 16C14
Recall Date: Oct 12, 2016
Consumer Complaints
930 ComplaintsFord Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer who stated that coolant was leaking into the engine and that the engine needed to be replaced. Th dealer confirmed that the vehicle was not under any recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under any recall and that the vehicle was out of warranty and advised to contact the NHTSA Hotline. The failure mileage was 77,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer who stated that coolant was leaking into the engine and that the engine needed to be replaced. Th dealer confirmed that the vehicle was not under any recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under any recall and that the vehicle was out of warranty and advised to contact the NHTSA Hotline. The failure mileage was 77,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 40 MPH, the check engine warning light illuminated. The vehicle was taken to the dealer who stated that coolant was leaking into the engine and that the engine needed to be replaced. Th dealer confirmed that the vehicle was not under any recall. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was not under any recall and that the vehicle was out of warranty and advised to contact the NHTSA Hotline. The failure mileage was 77,000.
Mfg Campaign: 11536511
Recall Date: Aug 4, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the vehicle overheated. Additionally, the contact stated that the temperature gauge was reading hot. The vehicle was veered to the side of the road until the vehicle cooled down, and the vehicle was restarted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the vehicle overheated. Additionally, the contact stated that the temperature gauge was reading hot. The vehicle was veered to the side of the road until the vehicle cooled down, and the vehicle was restarted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the vehicle overheated. Additionally, the contact stated that the temperature gauge was reading hot. The vehicle was veered to the side of the road until the vehicle cooled down, and the vehicle was restarted. The vehicle was taken to an independent mechanic and was diagnosed and determined that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 133,000.
Mfg Campaign: 11535471
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact's daughter owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine overheated with the check engine warning light illuminated. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where the vehicle was diagnosed with a blown head gasket. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.
Corrective Action:
The contact's daughter owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine overheated with the check engine warning light illuminated. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where the vehicle was diagnosed with a blown head gasket. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.
Additional Notes:
The contact's daughter owns a 2016 Ford Edge. The contact stated that while driving at various speeds, the engine overheated with the check engine warning light illuminated. Upon inspection, the contact discovered that the coolant reservoir was empty. The vehicle was taken to the dealer where the vehicle was diagnosed with a blown head gasket. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 129,000.
Mfg Campaign: 11535481
Recall Date: Jul 31, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.
Corrective Action:
Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.
Additional Notes:
Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.
Mfg Campaign: 11534911
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
POWER TRAIN
Potential Consequences:
Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.
Corrective Action:
Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.
Additional Notes:
Coolant is leaking into the engine causing check engine light showing misfiring in #3, loss of coolant, heater to not warm up. It is available for inspection currently until we are able to replace the long block of the engine. Ford has an ongoing law suit over this Ecoboost engine coolant issue of which they are doing nothing to help repair the issue. The local Ford Dealership has confirmed the leak. It has not been inspected by police or insurance. We have been told not to drive the car due to chance of it catching fire or ruining the engine if coolant runs out.
Mfg Campaign: 11534911
Recall Date: Jul 27, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.
Mfg Campaign: 11534402
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
STRUCTURE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the vehicle was shaking and vibrating abnormally while being started. Additionally, while driving at various speeds, the vehicle suddenly started to shake and vibrate and while accelerating from a stop. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that that the failure was due to a cracked flex plate and that the flex plate needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed of an Extended Coverage for the failure, but the vehicle had exceeded the mileage. The failure mileage was 155,000.
Mfg Campaign: 11534402
Recall Date: Jul 25, 2023
Ford Motor Company
Defect Description:
SEAT BELTS
Potential Consequences:
I have a 2016 Ford Edge. Bought my car 2018. I Have never used the back seat driver side seat belt only a few times. When I switched my daughter out of her car seat(who was born the year I got my car) I had no need for the seat belt. Until now when I switched her to her booster seat. Now the seat belt lap strap is locked and not able to come out. There for I can't use that seat at all. And have to put her in the middle. My son is too tall to sit in the middle seat. But too young to sit in the front. I took my car into the dealership and called a different dealership and they said the seat belt may be an aftermarket. They had never seen one that has the airbags in them. So we need to order you just a normal seat belt, and it's on back order. So now I have to wait [XXX] only knows how long. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
I have a 2016 Ford Edge. Bought my car 2018. I Have never used the back seat driver side seat belt only a few times. When I switched my daughter out of her car seat(who was born the year I got my car) I had no need for the seat belt. Until now when I switched her to her booster seat. Now the seat belt lap strap is locked and not able to come out. There for I can't use that seat at all. And have to put her in the middle. My son is too tall to sit in the middle seat. But too young to sit in the front. I took my car into the dealership and called a different dealership and they said the seat belt may be an aftermarket. They had never seen one that has the airbags in them. So we need to order you just a normal seat belt, and it's on back order. So now I have to wait [XXX] only knows how long. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
I have a 2016 Ford Edge. Bought my car 2018. I Have never used the back seat driver side seat belt only a few times. When I switched my daughter out of her car seat(who was born the year I got my car) I had no need for the seat belt. Until now when I switched her to her booster seat. Now the seat belt lap strap is locked and not able to come out. There for I can't use that seat at all. And have to put her in the middle. My son is too tall to sit in the middle seat. But too young to sit in the front. I took my car into the dealership and called a different dealership and they said the seat belt may be an aftermarket. They had never seen one that has the airbags in them. So we need to order you just a normal seat belt, and it's on back order. So now I have to wait [XXX] only knows how long. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11534213
Recall Date: Jul 24, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that there was coolant leaking into cylinder #3 and the long block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that there was coolant leaking into cylinder #3 and the long block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while driving 55 MPH, the check engine warning light illuminated. The contact called and made the local dealer aware of the failure. The vehicle was not repaired. The contact took the vehicle to an independent mechanic and was informed that there was coolant leaking into cylinder #3 and the long block needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 101,000.
Mfg Campaign: 11533644
Recall Date: Jul 21, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust tip. The contact attempted to restart the vehicle and the vehicle failed to start. The contact stated that the engine had overheated. The vehicle was taken to the dealer, who informed the contact that there was coolant leaking into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. The contact stated that no assistance has been offered and no repairs have been made yet.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust tip. The contact attempted to restart the vehicle and the vehicle failed to start. The contact stated that the engine had overheated. The vehicle was taken to the dealer, who informed the contact that there was coolant leaking into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. The contact stated that no assistance has been offered and no repairs have been made yet.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and the check engine warning light illuminated. Additionally, there was white smoke coming from the exhaust tip. The contact attempted to restart the vehicle and the vehicle failed to start. The contact stated that the engine had overheated. The vehicle was taken to the dealer, who informed the contact that there was coolant leaking into the cylinder and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was unknown. The contact stated that no assistance has been offered and no repairs have been made yet.
Mfg Campaign: 11532955
Recall Date: Jul 18, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11532652
Recall Date: Jul 17, 2023
Ford Motor Company
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated that the check engine warning light was illuminated. The contact used a DTC reader and determined that the cause of the failure was a defective crank shaft, cam shaft, and oxygen sensors. Despite the repairs made to vehicle, the check engine light remained. The vehicle was taken to an independent mechanic where he was informed that coolant had leaked into cylinder #1. The contact was advised to stop driving the vehicle and contacted the dealer. The contact was informed that the vehicle was not under recall and a diagnostic test was performed. The dealer confirmed the failure and informed the contact that the engine block needed to be repaired. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 70,000.
Mfg Campaign: 11532652
Recall Date: Jul 17, 2023
Ford Motor Company
Defect Description:
EXTERIOR LIGHTING:TAIL LIGHTS
Potential Consequences:
The contact owns a 2015 Ford Edge. The contact stated that upon visual inspection, he observed condensation build-up within both the driver's and passenger's side taillights that could severely reduce night-time visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.
Corrective Action:
The contact owns a 2015 Ford Edge. The contact stated that upon visual inspection, he observed condensation build-up within both the driver's and passenger's side taillights that could severely reduce night-time visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.
Additional Notes:
The contact owns a 2015 Ford Edge. The contact stated that upon visual inspection, he observed condensation build-up within both the driver's and passenger's side taillights that could severely reduce night-time visibility. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 95,000.
Mfg Campaign: 11532689
Recall Date: Jul 17, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
This happened in late June when I started my car it had white smoke coming out of the exhaust which cleared and no warning light on. I drove it to work and back and we checked coolant, and it was low so added and the next time I drove it, the check engine light went on! I called the Ford Dealership near me which is about an hour away and made an appointment to take on July 14th. The diagnosis was coolant leaking into my second cylinder and the block where head sits is worn down. I need a new long block, engine! $6000 was the quote!!!! My car is a 2016 Ford Edge with 75725 miles on it! I called Ford Customer Service and this car is not eligible for Financial Assistance and I have not heard from the Corporate Office! I have seen complaints of exactly the same thing and some people are getting Ford to help with the bill and not sure how they decipher what vehicle does or does not qualify! I am working on this issue and will not settle for nothing! I have never experienced anything like this, this is terrible! Who can afford this at this time in our lives and why???? It is a Ford issue not the consumer!!!! They have known about this for quite some time and the block on my car being worn is a manufacturing defect, it happened in the casting of the block, that car should have never left the plant with the correct inspection, where were the inspectors on this?? Ford used to give their dealerships a budget to help out issues like this for their customers but that has ended so nothing the dealership can do but fix your car and you pay the bill and good luck after that! As a Ford customer I have been taken advantage of, my safety was put in jeopardy and there is no loyalty at all to the customer!!! Not good for them! This car should have a recall on it and they should foot my bill and every other person who has experienced this and there are a lot of us!!!!! Ford should take responsibility for their poor actions!
Corrective Action:
This happened in late June when I started my car it had white smoke coming out of the exhaust which cleared and no warning light on. I drove it to work and back and we checked coolant, and it was low so added and the next time I drove it, the check engine light went on! I called the Ford Dealership near me which is about an hour away and made an appointment to take on July 14th. The diagnosis was coolant leaking into my second cylinder and the block where head sits is worn down. I need a new long block, engine! $6000 was the quote!!!! My car is a 2016 Ford Edge with 75725 miles on it! I called Ford Customer Service and this car is not eligible for Financial Assistance and I have not heard from the Corporate Office! I have seen complaints of exactly the same thing and some people are getting Ford to help with the bill and not sure how they decipher what vehicle does or does not qualify! I am working on this issue and will not settle for nothing! I have never experienced anything like this, this is terrible! Who can afford this at this time in our lives and why???? It is a Ford issue not the consumer!!!! They have known about this for quite some time and the block on my car being worn is a manufacturing defect, it happened in the casting of the block, that car should have never left the plant with the correct inspection, where were the inspectors on this?? Ford used to give their dealerships a budget to help out issues like this for their customers but that has ended so nothing the dealership can do but fix your car and you pay the bill and good luck after that! As a Ford customer I have been taken advantage of, my safety was put in jeopardy and there is no loyalty at all to the customer!!! Not good for them! This car should have a recall on it and they should foot my bill and every other person who has experienced this and there are a lot of us!!!!! Ford should take responsibility for their poor actions!
Additional Notes:
This happened in late June when I started my car it had white smoke coming out of the exhaust which cleared and no warning light on. I drove it to work and back and we checked coolant, and it was low so added and the next time I drove it, the check engine light went on! I called the Ford Dealership near me which is about an hour away and made an appointment to take on July 14th. The diagnosis was coolant leaking into my second cylinder and the block where head sits is worn down. I need a new long block, engine! $6000 was the quote!!!! My car is a 2016 Ford Edge with 75725 miles on it! I called Ford Customer Service and this car is not eligible for Financial Assistance and I have not heard from the Corporate Office! I have seen complaints of exactly the same thing and some people are getting Ford to help with the bill and not sure how they decipher what vehicle does or does not qualify! I am working on this issue and will not settle for nothing! I have never experienced anything like this, this is terrible! Who can afford this at this time in our lives and why???? It is a Ford issue not the consumer!!!! They have known about this for quite some time and the block on my car being worn is a manufacturing defect, it happened in the casting of the block, that car should have never left the plant with the correct inspection, where were the inspectors on this?? Ford used to give their dealerships a budget to help out issues like this for their customers but that has ended so nothing the dealership can do but fix your car and you pay the bill and good luck after that! As a Ford customer I have been taken advantage of, my safety was put in jeopardy and there is no loyalty at all to the customer!!! Not good for them! This car should have a recall on it and they should foot my bill and every other person who has experienced this and there are a lot of us!!!!! Ford should take responsibility for their poor actions!
Mfg Campaign: 11532693
Recall Date: Jul 17, 2023
Ford Motor Company
Defect Description:
WHEELS
Potential Consequences:
Dealer’s (San Tan Ford, Gilbert, AZ) service department indicates I need to replace all lug nuts ..all found swollen creating a safety hazard. Cost of replacement is $164.98 plus taxes and labor charges.
Corrective Action:
Dealer’s (San Tan Ford, Gilbert, AZ) service department indicates I need to replace all lug nuts ..all found swollen creating a safety hazard. Cost of replacement is $164.98 plus taxes and labor charges.
Additional Notes:
Dealer’s (San Tan Ford, Gilbert, AZ) service department indicates I need to replace all lug nuts ..all found swollen creating a safety hazard. Cost of replacement is $164.98 plus taxes and labor charges.
Mfg Campaign: 11532526
Recall Date: Jul 16, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Engine overheating due to coolant leaking due to head gasket failure. Ford has technical service bulletin #19-2208 that recommends replacing long block. Milage at 103,000.
Corrective Action:
Engine overheating due to coolant leaking due to head gasket failure. Ford has technical service bulletin #19-2208 that recommends replacing long block. Milage at 103,000.
Additional Notes:
Engine overheating due to coolant leaking due to head gasket failure. Ford has technical service bulletin #19-2208 that recommends replacing long block. Milage at 103,000.
Mfg Campaign: 11531893
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Noticed engine misfire. Brought to local ford dealership. After diagnosis noticed coolant intrusion into cylinders. Ford recommended complete engine replacement
Corrective Action:
Noticed engine misfire. Brought to local ford dealership. After diagnosis noticed coolant intrusion into cylinders. Ford recommended complete engine replacement
Additional Notes:
Noticed engine misfire. Brought to local ford dealership. After diagnosis noticed coolant intrusion into cylinders. Ford recommended complete engine replacement
Mfg Campaign: 11531928
Recall Date: Jul 12, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2016 Ford Edge. The contact stated while the vehicle was idling, he heard an abnormal sound coming from the engine. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 129,000.
Corrective Action:
The contact owns a 2016 Ford Edge. The contact stated while the vehicle was idling, he heard an abnormal sound coming from the engine. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 129,000.
Additional Notes:
The contact owns a 2016 Ford Edge. The contact stated while the vehicle was idling, he heard an abnormal sound coming from the engine. The contact stated no warning light was illuminated. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 129,000.
Mfg Campaign: 11530488
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
The vehicle started to make a low rattling noise that grew louder each time the vehicle was idling. We now believe the flexplate is cracked. Ford has sent out a letter stating they are aware the flexplate may crack but they are not willing to cover repairs on the vehicle after a certain time period, which has already passed. They state in the letter to not bring vehicles in unless they are making a rattling noise.
Corrective Action:
The vehicle started to make a low rattling noise that grew louder each time the vehicle was idling. We now believe the flexplate is cracked. Ford has sent out a letter stating they are aware the flexplate may crack but they are not willing to cover repairs on the vehicle after a certain time period, which has already passed. They state in the letter to not bring vehicles in unless they are making a rattling noise.
Additional Notes:
The vehicle started to make a low rattling noise that grew louder each time the vehicle was idling. We now believe the flexplate is cracked. Ford has sent out a letter stating they are aware the flexplate may crack but they are not willing to cover repairs on the vehicle after a certain time period, which has already passed. They state in the letter to not bring vehicles in unless they are making a rattling noise.
Mfg Campaign: 11530522
Recall Date: Jul 5, 2023
Ford Motor Company
Defect Description:
ENGINE
Potential Consequences:
Car has a little over 100,000 miles 2017 Ford edge. Engine light came on, took to a Ford dealership where we were informed that coolant was leaking into the cylinders and would need to replace the whole engine. From researching this issue I have discovered that this seems to be a big problem with not just my car but others as well and ones with less miles and yet Ford will not pay for replacement or issue a recall on this issue. The car is sitting at the dealership now as we think about what should be done next.
Corrective Action:
Car has a little over 100,000 miles 2017 Ford edge. Engine light came on, took to a Ford dealership where we were informed that coolant was leaking into the cylinders and would need to replace the whole engine. From researching this issue I have discovered that this seems to be a big problem with not just my car but others as well and ones with less miles and yet Ford will not pay for replacement or issue a recall on this issue. The car is sitting at the dealership now as we think about what should be done next.
Additional Notes:
Car has a little over 100,000 miles 2017 Ford edge. Engine light came on, took to a Ford dealership where we were informed that coolant was leaking into the cylinders and would need to replace the whole engine. From researching this issue I have discovered that this seems to be a big problem with not just my car but others as well and ones with less miles and yet Ford will not pay for replacement or issue a recall on this issue. The car is sitting at the dealership now as we think about what should be done next.
Mfg Campaign: 11530008
Recall Date: Jul 2, 2023
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