Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE CAR PARKED, TURNED ON CAR, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF.
Corrective Action:
WHILE CAR PARKED, TURNED ON CAR, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF.
Additional Notes:
WHILE CAR PARKED, TURNED ON CAR, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF.
Mfg Campaign: 11241053
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE CAR PARKED, TURNED ON CAR, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF.
Corrective Action:
WHILE CAR PARKED, TURNED ON CAR, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF.
Additional Notes:
WHILE CAR PARKED, TURNED ON CAR, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF.
Mfg Campaign: 11241053
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES).
Corrective Action:
WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES).
Additional Notes:
WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES).
Mfg Campaign: 11241046
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES).
Corrective Action:
WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES).
Additional Notes:
WHILE CAR PARKED, TURN CAR ON, CAR STUCK IN "RUN" POSITION, UNABLE TO CHANGE GEARS, UNABLE TO TURN CAR OFF. (HAS OCCURRED MORE THAN THREE DATES/TIMES).
Mfg Campaign: 11241046
Recall Date: Aug 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
CAR STOPS AND SOMETIMES IT DOESN'T TURN ON
Corrective Action:
CAR STOPS AND SOMETIMES IT DOESN'T TURN ON
Additional Notes:
CAR STOPS AND SOMETIMES IT DOESN'T TURN ON
Mfg Campaign: 11234754
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
CAR STOPS AND SOMETIMES IT DOESN'T TURN ON
Corrective Action:
CAR STOPS AND SOMETIMES IT DOESN'T TURN ON
Additional Notes:
CAR STOPS AND SOMETIMES IT DOESN'T TURN ON
Mfg Campaign: 11234754
Recall Date: Jul 25, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY:DOOR
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR
Mfg Campaign: 11233761
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS PURCHASED, IT WAS MODIFIED WITH A SIDE ENTRY RAMP; HOWEVER, THE AUTOMATIC SLIDING DOOR AND RAMP MALFUNCTIONED SEVERAL TIMES AND FAILED TO OPEN. DURING THE RECENT FAILURE, THE DOOR FAILED TO OPEN AND FELL OFF. THE DOOR FELL OFF TWICE AND WAS DAMAGED. MOBILITYWORKS 2(727 ST JOHNS BLUFF RD S, JACKSONVILLE, FL 32246) STATED THAT THE CONTACT WAS RESPONSIBLE FOR THE DAMAGE AND WANTED TO CHARGE THE CONTACT FOR THE REPAIRS. THE MANUFACTURER OF THE SLIDING DOOR (BRAUN ABILITY) CHECKED WITH THEIR CHAIN OF COMMAND AND INFORMED THE CONTACT THAT THEY WOULD NOT COVER THE REPAIRS. THE VEHICLE WAS ALSO TAKEN TO JACKSONVILLE CHRYSLER DODGE JEEP RAM ARLINGTON (11101 NURSERYFIELDS DR, JACKSONVILLE, FL 32256, (904) 493-0000) AND THEY REPROGRAMMED THE VEHICLE SOFTWARE. THE FAILURE MILEAGE WAS 9,747. *TR
Mfg Campaign: 11233761
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE TRANSMISSION HAS SLIPPED AND/OR JERKED ON MULTIPLE OCCASIONS. AS MANY AS 50. WHEN DRIVING FROM A STOP IT WILL NOT GO INTO GEAR FOR SEVERAL SECONDS OR WILL JERK INTO GEAR. WHILE PUTTING IN PARK IT WILL JERK CAUSING IT TO JUMP FORWARD WHICH COULD LEAD TO AN ACCIDENT.
Corrective Action:
THE TRANSMISSION HAS SLIPPED AND/OR JERKED ON MULTIPLE OCCASIONS. AS MANY AS 50. WHEN DRIVING FROM A STOP IT WILL NOT GO INTO GEAR FOR SEVERAL SECONDS OR WILL JERK INTO GEAR. WHILE PUTTING IN PARK IT WILL JERK CAUSING IT TO JUMP FORWARD WHICH COULD LEAD TO AN ACCIDENT.
Additional Notes:
THE TRANSMISSION HAS SLIPPED AND/OR JERKED ON MULTIPLE OCCASIONS. AS MANY AS 50. WHEN DRIVING FROM A STOP IT WILL NOT GO INTO GEAR FOR SEVERAL SECONDS OR WILL JERK INTO GEAR. WHILE PUTTING IN PARK IT WILL JERK CAUSING IT TO JUMP FORWARD WHICH COULD LEAD TO AN ACCIDENT.
Mfg Campaign: 11233939
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ELECTRONICS THROUGH UCONNECT SHUT OFF RANDOMLY OR WILL NOT ALL WORK RANDOMLY. WE HAVE HAD THE SOFTWARE UPDATED BY OURSELVES AND THE DEALERSHIP ON MULTIPLE OCCASIONS. WHILE DRIVING OR IN PARK. NEXT, OUR DASH LIGHTS WOULD NOT GO OFF ONE NIGHT NO MATTER WHAT WE DID TO SHUT THEM OFF AND ENDED UP KILLING THE BATTERY BY MORNING.
Corrective Action:
THE ELECTRONICS THROUGH UCONNECT SHUT OFF RANDOMLY OR WILL NOT ALL WORK RANDOMLY. WE HAVE HAD THE SOFTWARE UPDATED BY OURSELVES AND THE DEALERSHIP ON MULTIPLE OCCASIONS. WHILE DRIVING OR IN PARK. NEXT, OUR DASH LIGHTS WOULD NOT GO OFF ONE NIGHT NO MATTER WHAT WE DID TO SHUT THEM OFF AND ENDED UP KILLING THE BATTERY BY MORNING.
Additional Notes:
THE ELECTRONICS THROUGH UCONNECT SHUT OFF RANDOMLY OR WILL NOT ALL WORK RANDOMLY. WE HAVE HAD THE SOFTWARE UPDATED BY OURSELVES AND THE DEALERSHIP ON MULTIPLE OCCASIONS. WHILE DRIVING OR IN PARK. NEXT, OUR DASH LIGHTS WOULD NOT GO OFF ONE NIGHT NO MATTER WHAT WE DID TO SHUT THEM OFF AND ENDED UP KILLING THE BATTERY BY MORNING.
Mfg Campaign: 11233935
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
THE AUTOMATIC SLIDING SIDE DOORS(AND PROBABLY THE AUTOMATIC REAR LIFT GATE) DO NOT STOP IF SOMETHING -- LIKE AN ARM OR A LITTLE KID -- IS BLOCKING IT. IT COULD CRUSH SOMEONE TO DEATH. ALSO, THE REGULAR DRIVER'S DOOR IS SO HEAVY AND IT IS NOT WEIGHTED PROPERLY TO STOP AT CERTAIN INCREMENTS SO I ALMOST SEVERED MY LEG WHEN IT SLAMMED SHUT ON ME. *DT *TR *DT *TR *TR
Corrective Action:
THE AUTOMATIC SLIDING SIDE DOORS(AND PROBABLY THE AUTOMATIC REAR LIFT GATE) DO NOT STOP IF SOMETHING -- LIKE AN ARM OR A LITTLE KID -- IS BLOCKING IT. IT COULD CRUSH SOMEONE TO DEATH. ALSO, THE REGULAR DRIVER'S DOOR IS SO HEAVY AND IT IS NOT WEIGHTED PROPERLY TO STOP AT CERTAIN INCREMENTS SO I ALMOST SEVERED MY LEG WHEN IT SLAMMED SHUT ON ME. *DT *TR *DT *TR *TR
Additional Notes:
THE AUTOMATIC SLIDING SIDE DOORS(AND PROBABLY THE AUTOMATIC REAR LIFT GATE) DO NOT STOP IF SOMETHING -- LIKE AN ARM OR A LITTLE KID -- IS BLOCKING IT. IT COULD CRUSH SOMEONE TO DEATH. ALSO, THE REGULAR DRIVER'S DOOR IS SO HEAVY AND IT IS NOT WEIGHTED PROPERLY TO STOP AT CERTAIN INCREMENTS SO I ALMOST SEVERED MY LEG WHEN IT SLAMMED SHUT ON ME. *DT *TR *DT *TR *TR
Mfg Campaign: 11233951
Recall Date: Jul 22, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING FORWARD SPEED AROUND 10-20 MILES AN HOUR OR 1500 -1750 RPM, THE TRANSMISSION WILL SHIFT EXTREMELY HARD (IT FEELS LIKE SOMEONE IS HITTING THE CAR FROM BEHIND-IT IS A VIOLENT SHIFT). I HAVE TAKEN THIS VEHICLE IN SEVERAL TIMES SINCE PURCHASING NEW IN FEBRUARY 2018. THEIS OCCURS TWO TO THREE TIMES A DAY OR EVEN MORE DURING THE WEEK. I HAVE EXPERIENCED THIS ISSUE PULLING FORWARD FROM MY DRIVE WAY TO GETTING ON THE HIGHWAY AND ACCELERATING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE DONE FLASH RESETS SEVERAL TIMES WITH NO SUCCESS. I THINK HAVING A BRANDNEW VEHICLE DOING THIS IS UNACCEPTABLE AND VERY DANGEROUS WITH THE VIOLENT SHIFTING. I WAS TOLD THE NEW 9 SPEED TRANSMISSIONS ALL ARE HAVING THIS TYPE OF ISSUE.
Corrective Action:
WHEN DRIVING FORWARD SPEED AROUND 10-20 MILES AN HOUR OR 1500 -1750 RPM, THE TRANSMISSION WILL SHIFT EXTREMELY HARD (IT FEELS LIKE SOMEONE IS HITTING THE CAR FROM BEHIND-IT IS A VIOLENT SHIFT). I HAVE TAKEN THIS VEHICLE IN SEVERAL TIMES SINCE PURCHASING NEW IN FEBRUARY 2018. THEIS OCCURS TWO TO THREE TIMES A DAY OR EVEN MORE DURING THE WEEK. I HAVE EXPERIENCED THIS ISSUE PULLING FORWARD FROM MY DRIVE WAY TO GETTING ON THE HIGHWAY AND ACCELERATING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE DONE FLASH RESETS SEVERAL TIMES WITH NO SUCCESS. I THINK HAVING A BRANDNEW VEHICLE DOING THIS IS UNACCEPTABLE AND VERY DANGEROUS WITH THE VIOLENT SHIFTING. I WAS TOLD THE NEW 9 SPEED TRANSMISSIONS ALL ARE HAVING THIS TYPE OF ISSUE.
Additional Notes:
WHEN DRIVING FORWARD SPEED AROUND 10-20 MILES AN HOUR OR 1500 -1750 RPM, THE TRANSMISSION WILL SHIFT EXTREMELY HARD (IT FEELS LIKE SOMEONE IS HITTING THE CAR FROM BEHIND-IT IS A VIOLENT SHIFT). I HAVE TAKEN THIS VEHICLE IN SEVERAL TIMES SINCE PURCHASING NEW IN FEBRUARY 2018. THEIS OCCURS TWO TO THREE TIMES A DAY OR EVEN MORE DURING THE WEEK. I HAVE EXPERIENCED THIS ISSUE PULLING FORWARD FROM MY DRIVE WAY TO GETTING ON THE HIGHWAY AND ACCELERATING. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY HAVE DONE FLASH RESETS SEVERAL TIMES WITH NO SUCCESS. I THINK HAVING A BRANDNEW VEHICLE DOING THIS IS UNACCEPTABLE AND VERY DANGEROUS WITH THE VIOLENT SHIFTING. I WAS TOLD THE NEW 9 SPEED TRANSMISSIONS ALL ARE HAVING THIS TYPE OF ISSUE.
Mfg Campaign: 11233248
Recall Date: Jul 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WE HAVE RENTED A CHRYSLER CAR FOR 1 DAY FROM BUDGET RENTALS TO TAKE US FROM RALEIGH, NC TO DULLES AIRPORT, VA. WE DROVE THE CAR TO DC. WE DID SETUP THE CRUISE CONTROL ON 76 SPEED IN 70 MPH ZONE. THE POLICE STOPPED US ON THE I-95 IN VA AND GAVE US A SPEEDING TICKET, ACCORDING TO HIM, WE ARE DRIVING IN 86 MPH. WE DID NOT REALIZE THE SPEED BECAUSE NOT TOO MANY CARS AROUND, DRIVING AROUND 3AM. WE WERE SO SURPRISED ABOUT THAT TICKET AND HOW COULD THIS EVEN HAPPEN. WE THOUGHT THAT WE WERE MISTAKENLY READING THE ODOMETER READINGS. WE RECEIVED THE TICKET WITH RECKLESS DRIVING OF 86/70 MPH. WE TOOK DEEP BREATH AND STARTED DRIVING AGAIN. WE SAID OK LET'S SETUP THE CRUISE CONTROL THIS TIME TO 75 AND WATCH IT CAREFULLY. WITHIN LESS THAN 20 SECONDS FROM SETTING UP THE CRUISE CONTROL, ANOTHER POLICE STOPPED US WITH SPEED OF 85/70 MPH, RECKLESS DRIVING. WE HAD NO IDEA WHAT IS GOING ON. THE TWO TICKETS WERE ABOUT 5 MILES APART ON THE I-95, VA. WE DECIDED THIS TIME NOT TO USE THE CRUISE CONTROL AND FOLLOW THE CARS FLOW AROUND US. WE DID THAT FOR THE REST OF THE TRIP, DRIVING WITHOUT THE CRUISE CONTROL. ALL OF THE PREVIOUS PROBLEMS WERE NOTHING IN COMPARISON TO THE FOLLOWING. AS WE DRIVING IN VA, AROUND 7AM WHERE MANY CARS ON THE I-95 TO FOLLOW THEIR PATTERN. WE SAID LET'S JUST SETUP THE CRUISE CONTROL FOR FEW SECONDS AND COMPARE IT TO THE CARS BESIDE US. WE SETUP THE CRUISE ON 75, WE NOTICED A SIGNIFICANT SPEED INCREASE. I PUSHED THE BRAKES, IT DID NOT STOP THIS TIME. THE CAR WAS DRIVING IN HIGHER SPEED. WHILE I WAS TRYING TO ACT AS FAST AS I COULD, I PUSHED THE BRAKES AND SWITCHED THE STICK FROM D TO N. I TRIED TO DISABLE THE CRUISE CONTROL THIS TIME, IT DID NOT WORK. WE PARKED IN A NEAR GAS STATION, TOOK DEEP BREATH, TURNED OFF THE CAR, WENT TO THE BATHROOM AND GOT BACK ON THE ROAD. THANKFULLY, THE CRUISE CONTROL WAS DISABLED.
Corrective Action:
WE HAVE RENTED A CHRYSLER CAR FOR 1 DAY FROM BUDGET RENTALS TO TAKE US FROM RALEIGH, NC TO DULLES AIRPORT, VA. WE DROVE THE CAR TO DC. WE DID SETUP THE CRUISE CONTROL ON 76 SPEED IN 70 MPH ZONE. THE POLICE STOPPED US ON THE I-95 IN VA AND GAVE US A SPEEDING TICKET, ACCORDING TO HIM, WE ARE DRIVING IN 86 MPH. WE DID NOT REALIZE THE SPEED BECAUSE NOT TOO MANY CARS AROUND, DRIVING AROUND 3AM. WE WERE SO SURPRISED ABOUT THAT TICKET AND HOW COULD THIS EVEN HAPPEN. WE THOUGHT THAT WE WERE MISTAKENLY READING THE ODOMETER READINGS. WE RECEIVED THE TICKET WITH RECKLESS DRIVING OF 86/70 MPH. WE TOOK DEEP BREATH AND STARTED DRIVING AGAIN. WE SAID OK LET'S SETUP THE CRUISE CONTROL THIS TIME TO 75 AND WATCH IT CAREFULLY. WITHIN LESS THAN 20 SECONDS FROM SETTING UP THE CRUISE CONTROL, ANOTHER POLICE STOPPED US WITH SPEED OF 85/70 MPH, RECKLESS DRIVING. WE HAD NO IDEA WHAT IS GOING ON. THE TWO TICKETS WERE ABOUT 5 MILES APART ON THE I-95, VA. WE DECIDED THIS TIME NOT TO USE THE CRUISE CONTROL AND FOLLOW THE CARS FLOW AROUND US. WE DID THAT FOR THE REST OF THE TRIP, DRIVING WITHOUT THE CRUISE CONTROL. ALL OF THE PREVIOUS PROBLEMS WERE NOTHING IN COMPARISON TO THE FOLLOWING. AS WE DRIVING IN VA, AROUND 7AM WHERE MANY CARS ON THE I-95 TO FOLLOW THEIR PATTERN. WE SAID LET'S JUST SETUP THE CRUISE CONTROL FOR FEW SECONDS AND COMPARE IT TO THE CARS BESIDE US. WE SETUP THE CRUISE ON 75, WE NOTICED A SIGNIFICANT SPEED INCREASE. I PUSHED THE BRAKES, IT DID NOT STOP THIS TIME. THE CAR WAS DRIVING IN HIGHER SPEED. WHILE I WAS TRYING TO ACT AS FAST AS I COULD, I PUSHED THE BRAKES AND SWITCHED THE STICK FROM D TO N. I TRIED TO DISABLE THE CRUISE CONTROL THIS TIME, IT DID NOT WORK. WE PARKED IN A NEAR GAS STATION, TOOK DEEP BREATH, TURNED OFF THE CAR, WENT TO THE BATHROOM AND GOT BACK ON THE ROAD. THANKFULLY, THE CRUISE CONTROL WAS DISABLED.
Additional Notes:
WE HAVE RENTED A CHRYSLER CAR FOR 1 DAY FROM BUDGET RENTALS TO TAKE US FROM RALEIGH, NC TO DULLES AIRPORT, VA. WE DROVE THE CAR TO DC. WE DID SETUP THE CRUISE CONTROL ON 76 SPEED IN 70 MPH ZONE. THE POLICE STOPPED US ON THE I-95 IN VA AND GAVE US A SPEEDING TICKET, ACCORDING TO HIM, WE ARE DRIVING IN 86 MPH. WE DID NOT REALIZE THE SPEED BECAUSE NOT TOO MANY CARS AROUND, DRIVING AROUND 3AM. WE WERE SO SURPRISED ABOUT THAT TICKET AND HOW COULD THIS EVEN HAPPEN. WE THOUGHT THAT WE WERE MISTAKENLY READING THE ODOMETER READINGS. WE RECEIVED THE TICKET WITH RECKLESS DRIVING OF 86/70 MPH. WE TOOK DEEP BREATH AND STARTED DRIVING AGAIN. WE SAID OK LET'S SETUP THE CRUISE CONTROL THIS TIME TO 75 AND WATCH IT CAREFULLY. WITHIN LESS THAN 20 SECONDS FROM SETTING UP THE CRUISE CONTROL, ANOTHER POLICE STOPPED US WITH SPEED OF 85/70 MPH, RECKLESS DRIVING. WE HAD NO IDEA WHAT IS GOING ON. THE TWO TICKETS WERE ABOUT 5 MILES APART ON THE I-95, VA. WE DECIDED THIS TIME NOT TO USE THE CRUISE CONTROL AND FOLLOW THE CARS FLOW AROUND US. WE DID THAT FOR THE REST OF THE TRIP, DRIVING WITHOUT THE CRUISE CONTROL. ALL OF THE PREVIOUS PROBLEMS WERE NOTHING IN COMPARISON TO THE FOLLOWING. AS WE DRIVING IN VA, AROUND 7AM WHERE MANY CARS ON THE I-95 TO FOLLOW THEIR PATTERN. WE SAID LET'S JUST SETUP THE CRUISE CONTROL FOR FEW SECONDS AND COMPARE IT TO THE CARS BESIDE US. WE SETUP THE CRUISE ON 75, WE NOTICED A SIGNIFICANT SPEED INCREASE. I PUSHED THE BRAKES, IT DID NOT STOP THIS TIME. THE CAR WAS DRIVING IN HIGHER SPEED. WHILE I WAS TRYING TO ACT AS FAST AS I COULD, I PUSHED THE BRAKES AND SWITCHED THE STICK FROM D TO N. I TRIED TO DISABLE THE CRUISE CONTROL THIS TIME, IT DID NOT WORK. WE PARKED IN A NEAR GAS STATION, TOOK DEEP BREATH, TURNED OFF THE CAR, WENT TO THE BATHROOM AND GOT BACK ON THE ROAD. THANKFULLY, THE CRUISE CONTROL WAS DISABLED.
Mfg Campaign: 11231227
Recall Date: Jul 12, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 15 MPH, THE VEHICLE JERKED BACK AND FORTH WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (954-446-8775, LOCATED AT 13601 PINES BOULEVARD, PEMBROKE PINES, FL 33027), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER. THE DEALER COULD NOT DUPLICATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 15 MPH, THE VEHICLE JERKED BACK AND FORTH WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (954-446-8775, LOCATED AT 13601 PINES BOULEVARD, PEMBROKE PINES, FL 33027), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER. THE DEALER COULD NOT DUPLICATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 15 MPH, THE VEHICLE JERKED BACK AND FORTH WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO AUTONATION CHRYSLER DODGE JEEP RAM PEMBROKE PINES (954-446-8775, LOCATED AT 13601 PINES BOULEVARD, PEMBROKE PINES, FL 33027), BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER. THE DEALER COULD NOT DUPLICATE THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Mfg Campaign: 11230693
Recall Date: Jul 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Corrective Action:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Additional Notes:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Mfg Campaign: 11230907
Recall Date: Jul 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Corrective Action:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Additional Notes:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Mfg Campaign: 11230907
Recall Date: Jul 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Corrective Action:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Additional Notes:
MULTIPLE ENGINE STALLS WHEN SLOWING TO TURN OR STOP, AT LEAST 9 TIMES. THE ENGINE DIES, YOU HAVE TO COME TO A COMPLETE STOP TO BE ABLE TO RESTART THE ENGINE. THIS HAS HAPPENED WHILE TURNING, WHILE COMING TO A STOP SIGN OR STOP LIGHT AND JUST WHILE SLOWING DOWN. ONE INSTANCE OF THE BRAKES AND STEERING LOCKING UP AS I TRIED TO STOP AT A RED LIGHT. I WAS NOT ABLE TO STOP AND RAN THROUGH THE RED LIGHT. I HAD NO STEERING OR BRAKES. WHEN I DID COME TO A STOP, I TRIED TO BACK UP TO GET OUT OF THE MIDDLE THE ROAD AND THE GEAR SHIFT WAS ALSO LOCKED UP. THE VAN HAS A BEEN IN FOR SERVICE 5 TIMES AND 49 DAYS SO FAR AND CURRENTLY HAS BEEN AT THE DEALERSHIP SERVICE DEPARTMENT SINCE JUNE 11. TOOK VAN IN 6/5/2019 TO COMPLY WITH RECALL V53 AND ON 6/11/2019 THE ENGINE STALLED AGAIN. I HAVE DOCUMENTS I WANTED TO UPLOAD BUT THEY EXCEEDED THE 5MB LIMIT. ALSO IN THE "AFFECTED PARTS" SECTION I WANTED TO SELECT "BRAKES" IN ADDITION TO THE STEERING, ENGINE AND ELECTRICAL BUT I WAS NOT ABLE TO ADD ANOTHER SELECTION.
Mfg Campaign: 11230907
Recall Date: Jul 10, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
WHILE STOPPED AT A RED LIGHT, THE AUTO STOP ENGAGED. WHEN TAKING THE FOOT OFF THE BRAKE TO DISENGAGE AUTO STOP, THE VEHICLE STALLED OUT IN THE MIDDLE OF THE ROAD. MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. HAZARD LIGHTS WERE ENABLED; HOWEVER, THE ENTIRE VEHICLE EVENTUALLY SHUT DOWN, INCLUDING THE HAZARD LIGHTS. THIS VEHICLE HAD BEEN DRIVING ON THE HIGHWAY AND CITY STREETS FOR THE PREVIOUS 20 MINUTES WITHOUT ANY INDICATION OF THE IMPENDING FAILURE. DEALERSHIP SERVICE DEPARTMENT INITIALLY BELIEVES FAULT LIES WITH THE BATTERY, BUT HOW DID THE CAR GET 20 MINUTES FROM HOME ON A DEAD BATTERY???
Corrective Action:
WHILE STOPPED AT A RED LIGHT, THE AUTO STOP ENGAGED. WHEN TAKING THE FOOT OFF THE BRAKE TO DISENGAGE AUTO STOP, THE VEHICLE STALLED OUT IN THE MIDDLE OF THE ROAD. MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. HAZARD LIGHTS WERE ENABLED; HOWEVER, THE ENTIRE VEHICLE EVENTUALLY SHUT DOWN, INCLUDING THE HAZARD LIGHTS. THIS VEHICLE HAD BEEN DRIVING ON THE HIGHWAY AND CITY STREETS FOR THE PREVIOUS 20 MINUTES WITHOUT ANY INDICATION OF THE IMPENDING FAILURE. DEALERSHIP SERVICE DEPARTMENT INITIALLY BELIEVES FAULT LIES WITH THE BATTERY, BUT HOW DID THE CAR GET 20 MINUTES FROM HOME ON A DEAD BATTERY???
Additional Notes:
WHILE STOPPED AT A RED LIGHT, THE AUTO STOP ENGAGED. WHEN TAKING THE FOOT OFF THE BRAKE TO DISENGAGE AUTO STOP, THE VEHICLE STALLED OUT IN THE MIDDLE OF THE ROAD. MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. HAZARD LIGHTS WERE ENABLED; HOWEVER, THE ENTIRE VEHICLE EVENTUALLY SHUT DOWN, INCLUDING THE HAZARD LIGHTS. THIS VEHICLE HAD BEEN DRIVING ON THE HIGHWAY AND CITY STREETS FOR THE PREVIOUS 20 MINUTES WITHOUT ANY INDICATION OF THE IMPENDING FAILURE. DEALERSHIP SERVICE DEPARTMENT INITIALLY BELIEVES FAULT LIES WITH THE BATTERY, BUT HOW DID THE CAR GET 20 MINUTES FROM HOME ON A DEAD BATTERY???
Mfg Campaign: 11230183
Recall Date: Jul 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHILE STOPPED AT A RED LIGHT, THE AUTO STOP ENGAGED. WHEN TAKING THE FOOT OFF THE BRAKE TO DISENGAGE AUTO STOP, THE VEHICLE STALLED OUT IN THE MIDDLE OF THE ROAD. MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. HAZARD LIGHTS WERE ENABLED; HOWEVER, THE ENTIRE VEHICLE EVENTUALLY SHUT DOWN, INCLUDING THE HAZARD LIGHTS. THIS VEHICLE HAD BEEN DRIVING ON THE HIGHWAY AND CITY STREETS FOR THE PREVIOUS 20 MINUTES WITHOUT ANY INDICATION OF THE IMPENDING FAILURE. DEALERSHIP SERVICE DEPARTMENT INITIALLY BELIEVES FAULT LIES WITH THE BATTERY, BUT HOW DID THE CAR GET 20 MINUTES FROM HOME ON A DEAD BATTERY???
Corrective Action:
WHILE STOPPED AT A RED LIGHT, THE AUTO STOP ENGAGED. WHEN TAKING THE FOOT OFF THE BRAKE TO DISENGAGE AUTO STOP, THE VEHICLE STALLED OUT IN THE MIDDLE OF THE ROAD. MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. HAZARD LIGHTS WERE ENABLED; HOWEVER, THE ENTIRE VEHICLE EVENTUALLY SHUT DOWN, INCLUDING THE HAZARD LIGHTS. THIS VEHICLE HAD BEEN DRIVING ON THE HIGHWAY AND CITY STREETS FOR THE PREVIOUS 20 MINUTES WITHOUT ANY INDICATION OF THE IMPENDING FAILURE. DEALERSHIP SERVICE DEPARTMENT INITIALLY BELIEVES FAULT LIES WITH THE BATTERY, BUT HOW DID THE CAR GET 20 MINUTES FROM HOME ON A DEAD BATTERY???
Additional Notes:
WHILE STOPPED AT A RED LIGHT, THE AUTO STOP ENGAGED. WHEN TAKING THE FOOT OFF THE BRAKE TO DISENGAGE AUTO STOP, THE VEHICLE STALLED OUT IN THE MIDDLE OF THE ROAD. MULTIPLE ATTEMPTS WERE MADE TO RESTART THE VEHICLE. HAZARD LIGHTS WERE ENABLED; HOWEVER, THE ENTIRE VEHICLE EVENTUALLY SHUT DOWN, INCLUDING THE HAZARD LIGHTS. THIS VEHICLE HAD BEEN DRIVING ON THE HIGHWAY AND CITY STREETS FOR THE PREVIOUS 20 MINUTES WITHOUT ANY INDICATION OF THE IMPENDING FAILURE. DEALERSHIP SERVICE DEPARTMENT INITIALLY BELIEVES FAULT LIES WITH THE BATTERY, BUT HOW DID THE CAR GET 20 MINUTES FROM HOME ON A DEAD BATTERY???
Mfg Campaign: 11230183
Recall Date: Jul 8, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
COMING HOME FROM CHURCH, A NEIGHBOR WAS OUT WASHING HIS CAR, AS HE MOVED TOWARD THE ROAD I BEGAN TO APPLY THE BRAKES AND THE ENGINE SPED UP TO A HIGHER SPEED. AFTER I STOPPED THE CAR, I LOOKED DOWN TO SEE MY RIGHT SHOE WAS ON BOTH PEDALS. THIS HAD HAPPENED THREE TIMES BEFORE. MY SON WENT OUT AND CHECKED THE BRAKE FLUID AND FOUND IT AT THE MINIMUM LEVEL. HE TOPPED IT OFF TO THE MAXIMUM LEVEL. MY SON BELIEVES THAT WILL TAKE CARE OF THE PROBLEM. BUT REPORTING IT MIGHT BE BETTER FOR OTHERS. SINCE I HAD TAKEN IT INTO CHRYSLER A COUPLE OF WEEKS AGO AND THEY SAID THEY HAD PREFORMED A 32 POINT SAFETY INSPECTION, I DID NOT SEE HOW THE COULD HAVE MISSED THE LOW BRAKE FLUID, OR HAVE NOT TOPPED IT OFF. IT SEEMS THE BRAKE PEDAL IS UP HIGHER THAN THE GAS PEDAL BY SEVERAL INCHES WHEN THE CAR IS FIRST STARTED, BUT AFTER SEVERAL MILES - MORE THAN 11 MILES - IT LOSES THE HEIGHT IT STARTED WITH. THE VEHICLE WAS MOVING AT LESS THAN 20 MPH ON A SUBDIVISION STREET. THIS HAD HAPPENED THREE TIMES BEFORE, WHILE PULLING INTO A PARKING PLACE OR DRIVEWAY, MOVING AT LOW SPEED. EACH TIM AFTER HAVING DRIVEN A LONGER DISTANCE THAN NORMAL. OVER 11 MILES. THE BRAKE PEDAL HAD GONE LOWER TO THE FLOOR AND WAS AT OR BELOW THE LEVEL OF THE GAS PEDAL. IF THIS IS TO BE EXPECTED, THE BRAKE AND GAS PEDAL ARE MUCH TOO CLOSE TOGETHER, ONLY 3 INCHES BETWEEN THEM, AND THIS IS THEN A PROBLEM.
Corrective Action:
COMING HOME FROM CHURCH, A NEIGHBOR WAS OUT WASHING HIS CAR, AS HE MOVED TOWARD THE ROAD I BEGAN TO APPLY THE BRAKES AND THE ENGINE SPED UP TO A HIGHER SPEED. AFTER I STOPPED THE CAR, I LOOKED DOWN TO SEE MY RIGHT SHOE WAS ON BOTH PEDALS. THIS HAD HAPPENED THREE TIMES BEFORE. MY SON WENT OUT AND CHECKED THE BRAKE FLUID AND FOUND IT AT THE MINIMUM LEVEL. HE TOPPED IT OFF TO THE MAXIMUM LEVEL. MY SON BELIEVES THAT WILL TAKE CARE OF THE PROBLEM. BUT REPORTING IT MIGHT BE BETTER FOR OTHERS. SINCE I HAD TAKEN IT INTO CHRYSLER A COUPLE OF WEEKS AGO AND THEY SAID THEY HAD PREFORMED A 32 POINT SAFETY INSPECTION, I DID NOT SEE HOW THE COULD HAVE MISSED THE LOW BRAKE FLUID, OR HAVE NOT TOPPED IT OFF. IT SEEMS THE BRAKE PEDAL IS UP HIGHER THAN THE GAS PEDAL BY SEVERAL INCHES WHEN THE CAR IS FIRST STARTED, BUT AFTER SEVERAL MILES - MORE THAN 11 MILES - IT LOSES THE HEIGHT IT STARTED WITH. THE VEHICLE WAS MOVING AT LESS THAN 20 MPH ON A SUBDIVISION STREET. THIS HAD HAPPENED THREE TIMES BEFORE, WHILE PULLING INTO A PARKING PLACE OR DRIVEWAY, MOVING AT LOW SPEED. EACH TIM AFTER HAVING DRIVEN A LONGER DISTANCE THAN NORMAL. OVER 11 MILES. THE BRAKE PEDAL HAD GONE LOWER TO THE FLOOR AND WAS AT OR BELOW THE LEVEL OF THE GAS PEDAL. IF THIS IS TO BE EXPECTED, THE BRAKE AND GAS PEDAL ARE MUCH TOO CLOSE TOGETHER, ONLY 3 INCHES BETWEEN THEM, AND THIS IS THEN A PROBLEM.
Additional Notes:
COMING HOME FROM CHURCH, A NEIGHBOR WAS OUT WASHING HIS CAR, AS HE MOVED TOWARD THE ROAD I BEGAN TO APPLY THE BRAKES AND THE ENGINE SPED UP TO A HIGHER SPEED. AFTER I STOPPED THE CAR, I LOOKED DOWN TO SEE MY RIGHT SHOE WAS ON BOTH PEDALS. THIS HAD HAPPENED THREE TIMES BEFORE. MY SON WENT OUT AND CHECKED THE BRAKE FLUID AND FOUND IT AT THE MINIMUM LEVEL. HE TOPPED IT OFF TO THE MAXIMUM LEVEL. MY SON BELIEVES THAT WILL TAKE CARE OF THE PROBLEM. BUT REPORTING IT MIGHT BE BETTER FOR OTHERS. SINCE I HAD TAKEN IT INTO CHRYSLER A COUPLE OF WEEKS AGO AND THEY SAID THEY HAD PREFORMED A 32 POINT SAFETY INSPECTION, I DID NOT SEE HOW THE COULD HAVE MISSED THE LOW BRAKE FLUID, OR HAVE NOT TOPPED IT OFF. IT SEEMS THE BRAKE PEDAL IS UP HIGHER THAN THE GAS PEDAL BY SEVERAL INCHES WHEN THE CAR IS FIRST STARTED, BUT AFTER SEVERAL MILES - MORE THAN 11 MILES - IT LOSES THE HEIGHT IT STARTED WITH. THE VEHICLE WAS MOVING AT LESS THAN 20 MPH ON A SUBDIVISION STREET. THIS HAD HAPPENED THREE TIMES BEFORE, WHILE PULLING INTO A PARKING PLACE OR DRIVEWAY, MOVING AT LOW SPEED. EACH TIM AFTER HAVING DRIVEN A LONGER DISTANCE THAN NORMAL. OVER 11 MILES. THE BRAKE PEDAL HAD GONE LOWER TO THE FLOOR AND WAS AT OR BELOW THE LEVEL OF THE GAS PEDAL. IF THIS IS TO BE EXPECTED, THE BRAKE AND GAS PEDAL ARE MUCH TOO CLOSE TOGETHER, ONLY 3 INCHES BETWEEN THEM, AND THIS IS THEN A PROBLEM.
Mfg Campaign: 11229898
Recall Date: Jul 7, 2019
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