Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 03A
Recall Date: Jan 17, 2023
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: VE2
Recall Date: Dec 12, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V53
Recall Date: May 9, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: V15
Recall Date: Feb 28, 2019
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica vehicles. The front axle halfshafts may have been incorrectly assembled, preventing the shaft from being properly secured to the constant-velocity (CV) joint.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U80
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2019 Jeep Cherokee vehicles and 2018 Chrysler Pacifica non-hybrid vehicles. A component in the transmission may not have been welded properly, possibly causing the transmission to not transmit engine power to the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U85
Recall Date: Jul 26, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles. The Manual Park Release (MPR) plug may be removed without a tool. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 114, "Theft Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U50
Recall Date: Jun 14, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U49,U59-U65,U68,U73
Recall Date: May 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling various Dodge, Chrysler, and RAM vehicles equipped with Kidde Plastic-Handle or Push Button 'Pindicator' Fire Extinguishers. A list of the affected trailer models is available at: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17V824-0103.pdf. These extinguishers may become clogged, preventing the extinguisher from discharging as expected or requiring excessive force to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T82
Recall Date: Dec 21, 2017
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica vehicles equipped with the 8-passenger seating option. In certain passenger seating and vehicle situations, the second-row center seating position seat belt buckle could cause the left outboard seat belt to become unlatched.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: T54
Recall Date: Aug 31, 2017
Consumer Complaints
1.1K ComplaintsChrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO VEER INTO A PARKING LOT. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800) WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE ENGINE STALLED AND THE ENGINE AND EMERGENCY BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,127.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO VEER INTO A PARKING LOT. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800) WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE ENGINE STALLED AND THE ENGINE AND EMERGENCY BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,127.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHILE DRIVING 65 MPH, THE STEERING SEIZED AND THE POWER STEERING ASSIST WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO VEER INTO A PARKING LOT. ONCE THE VEHICLE WAS TURNED OFF AND RESTARTED, IT RESUMED NORMAL OPERATION. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO ARRIGO DODGE CHRYSLER JEEP RAM SAWGRASS (5901 MADISON AVE, TAMARAC, FL 33321, (954) 515-5800) WHERE IT WAS DIAGNOSED THAT THE STEERING MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE ENGINE STALLED AND THE ENGINE AND EMERGENCY BRAKE WARNING INDICATORS ILLUMINATED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 19V348000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 11,127.
Mfg Campaign: 11280826
Recall Date: Nov 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN DRIVING AT LOW SPEEDS (30 MPH OR LESS) THE TRANSMISSION KICKS GOING FROM FIRST GEAR INTO SECOND AND NOW IT IS KICKING FROM SECOND GEAR TO THIRD GEAR. IT IS A HARD BANG THAT FEELS LIKE I AM BEING REAR ENDED BY ANOTHER VEHICLE.
Corrective Action:
WHEN DRIVING AT LOW SPEEDS (30 MPH OR LESS) THE TRANSMISSION KICKS GOING FROM FIRST GEAR INTO SECOND AND NOW IT IS KICKING FROM SECOND GEAR TO THIRD GEAR. IT IS A HARD BANG THAT FEELS LIKE I AM BEING REAR ENDED BY ANOTHER VEHICLE.
Additional Notes:
WHEN DRIVING AT LOW SPEEDS (30 MPH OR LESS) THE TRANSMISSION KICKS GOING FROM FIRST GEAR INTO SECOND AND NOW IT IS KICKING FROM SECOND GEAR TO THIRD GEAR. IT IS A HARD BANG THAT FEELS LIKE I AM BEING REAR ENDED BY ANOTHER VEHICLE.
Mfg Campaign: 11279812
Recall Date: Nov 13, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Corrective Action:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Additional Notes:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Mfg Campaign: 11277493
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Corrective Action:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Additional Notes:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Mfg Campaign: 11277493
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Corrective Action:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Additional Notes:
I WAS DRIVING IN MY 2018 CHRYSLER PACIFICA ON A RURAL STREET WHEN IT SUDDENLY FELT LIKE THE FRONT PASSANGER SIDE TIRE HAD BLOWN OUT. THE CAR WAS DIFFICULT TO CONTROL & AND PULLED TO THE RIGHT, PUSHING UP AGAINST THE CURB. THE CAR STARTED TO SMOKE AND WOULD NOT TURN OFF. CONCERNED IT WAS GOING TO GO ON FIRE, MY DAUGHTER & I RAN OUT. WHEN WE WERE OUT OF THE CAR I SAW THAT THE FRONT AXLE CONNECTING THE TIRE HAD COME COMPLETELY DISCONNECTED AND DROPPED TO THE STREET WHILE DRIVING. I CALLED 911 FOR HELP. THE FIREMEN ARRIVED FIRST. THE CAR WAS STILL REVVING & SMOKING BUT THEY WERE UNABLE TO SHUT IT MANUALLY SO THEY HAD TO LIFT THE HOOD & CUT THE WIRES. THE POLICE ARRIVED & INVESTIGATED THE AREA. THEY SHOWED ME THE GAUGE MARK FROM WHERE THE TIRE AXLE DROPPED IN THE MIDDLE OF STREET WHICH WAS BEHIND WHERE THE CAR STOPPED AGAINST THE CURB. THERE WERE ZERO INTERFERENCES IN THE AREA (POTHOLE, DEBRIS, SIGNS, RAILGUARDS ETC.). IT WAS A SMOOTH STREET WITH A LOW, GRADUAL CURB. THE OFFICER TOLD ME THAT IT WAS NOT MY FAULT & DUE TO A MECHANICAL FAILURE ON THE CAR. HE WROTE THAT IN HIS REPORT AS WELL AS ON THE NOTEPAD PAPER WITH HIS INFO & PHONE # TO GIVE THE THE DEALERSHIP. 2 2018 RECALLS THAT MAY EXPLAIN THE PROBLEM, EVEN THOUGH MY VIN IS NOT AFFECTED - WHICH I WOULD LIKE FURTHER INSPECTED, SO I'M CONTACTING THE NHTSA TO HOPEFULLY EXPAND THE RECALL VIN #S. *2018 CHRYSLER PACIFICA RECALL, THE FRONT-AXLE HALF-SHAFTS MAY HAVE BEEN INCORRECTLY ASSEMBLED, PREVENTING THE SHAFT FROM BEING PROPERLY SECURED TO THE CONSTANT-VELOCITY JOINT. IF THE AXLE SHAFT DISENGAGES FROM THE CV JOINT, THE MINIVAN WILL HAVE A LOSS OF DRIVE OR ALLOW THE VEHICLE TO MOVE. *CHRYSLER IS RECALLING 47,771 OF THE 2018 PACIFICA AND PACIFICA HYBRID MINIVANS BECAUSE PARTS THAT CONNECT KEY SUSPENSION AND STEERING COMPONENTS ON THE RIGHT FRONT WHEEL MAY FAIL, WHICH COULD LEAD TO A CRASH. *DT*JB*DT *AS
Mfg Campaign: 11277493
Recall Date: Nov 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY CAR IS 3-4 MONTHS OLD. AROUND 7K IN MILES ON IT. THIS AFTERNOON CAR DID NOT STARTED, START BUTTON WAS SHOWING AS RUN CREATED A KIND OF CHAOS IN TERMS SEEMS THE LIKE CAR IS READY TO RUN SHOWING ALL RUN SIGNALS BUT WAS NOT RUNNING, HAPPENED IN A PARKING LOT SO I WAS CONFUSED WHAT STATE SHOULD I LEAVE THE CAR IN AS NOT ABLE ABLE TO SHUT DOWN THE CAR & DONT KNOW WHETHER IT WILL START RUNNING BY HIMSELF, SWITCHED ON THE PARKING BREAKS JUST TO MAKE SURE IT DOES JUST START RUNNING & RUINS SOMEONES CAR, IT WAS KIND OF SCARY. MORE SCARY THINGS HAPPENED WHEN THE TOWING TRUCK GUYS SHOWED UP TO DRIVE THE CAR TO DEALER. HE WAS TRYING TO FIGURE OUT WHERE IS THE BUTTON TO PUT THE CAR IN NEUTRAL, CALLED DEALERSHIP NO ONE KNEW, LOOKED AT A VIDEO WHERE IT SHOWED THERE IS A SMALL BOX UNDER STEERING WHICH HAS A RIBBON TO PULL TO MOVE THE CAR TO NEUTRAL MODE. WHEN THE TOWING DRIVER OPENED THAT SPACE THERE WAS NO RIBBON. THESE ARE PART OF SAFETY ISSUES WITH THE CAR, TIS TIME IT HAPPENED IN A PARKING LOT IF IT WOULD HAVE HAPPENED ON THE LIVE ROAD THIS WOULD HAVE BEEN DISASTROUS.
Corrective Action:
MY CAR IS 3-4 MONTHS OLD. AROUND 7K IN MILES ON IT. THIS AFTERNOON CAR DID NOT STARTED, START BUTTON WAS SHOWING AS RUN CREATED A KIND OF CHAOS IN TERMS SEEMS THE LIKE CAR IS READY TO RUN SHOWING ALL RUN SIGNALS BUT WAS NOT RUNNING, HAPPENED IN A PARKING LOT SO I WAS CONFUSED WHAT STATE SHOULD I LEAVE THE CAR IN AS NOT ABLE ABLE TO SHUT DOWN THE CAR & DONT KNOW WHETHER IT WILL START RUNNING BY HIMSELF, SWITCHED ON THE PARKING BREAKS JUST TO MAKE SURE IT DOES JUST START RUNNING & RUINS SOMEONES CAR, IT WAS KIND OF SCARY. MORE SCARY THINGS HAPPENED WHEN THE TOWING TRUCK GUYS SHOWED UP TO DRIVE THE CAR TO DEALER. HE WAS TRYING TO FIGURE OUT WHERE IS THE BUTTON TO PUT THE CAR IN NEUTRAL, CALLED DEALERSHIP NO ONE KNEW, LOOKED AT A VIDEO WHERE IT SHOWED THERE IS A SMALL BOX UNDER STEERING WHICH HAS A RIBBON TO PULL TO MOVE THE CAR TO NEUTRAL MODE. WHEN THE TOWING DRIVER OPENED THAT SPACE THERE WAS NO RIBBON. THESE ARE PART OF SAFETY ISSUES WITH THE CAR, TIS TIME IT HAPPENED IN A PARKING LOT IF IT WOULD HAVE HAPPENED ON THE LIVE ROAD THIS WOULD HAVE BEEN DISASTROUS.
Additional Notes:
MY CAR IS 3-4 MONTHS OLD. AROUND 7K IN MILES ON IT. THIS AFTERNOON CAR DID NOT STARTED, START BUTTON WAS SHOWING AS RUN CREATED A KIND OF CHAOS IN TERMS SEEMS THE LIKE CAR IS READY TO RUN SHOWING ALL RUN SIGNALS BUT WAS NOT RUNNING, HAPPENED IN A PARKING LOT SO I WAS CONFUSED WHAT STATE SHOULD I LEAVE THE CAR IN AS NOT ABLE ABLE TO SHUT DOWN THE CAR & DONT KNOW WHETHER IT WILL START RUNNING BY HIMSELF, SWITCHED ON THE PARKING BREAKS JUST TO MAKE SURE IT DOES JUST START RUNNING & RUINS SOMEONES CAR, IT WAS KIND OF SCARY. MORE SCARY THINGS HAPPENED WHEN THE TOWING TRUCK GUYS SHOWED UP TO DRIVE THE CAR TO DEALER. HE WAS TRYING TO FIGURE OUT WHERE IS THE BUTTON TO PUT THE CAR IN NEUTRAL, CALLED DEALERSHIP NO ONE KNEW, LOOKED AT A VIDEO WHERE IT SHOWED THERE IS A SMALL BOX UNDER STEERING WHICH HAS A RIBBON TO PULL TO MOVE THE CAR TO NEUTRAL MODE. WHEN THE TOWING DRIVER OPENED THAT SPACE THERE WAS NO RIBBON. THESE ARE PART OF SAFETY ISSUES WITH THE CAR, TIS TIME IT HAPPENED IN A PARKING LOT IF IT WOULD HAVE HAPPENED ON THE LIVE ROAD THIS WOULD HAVE BEEN DISASTROUS.
Mfg Campaign: 11271724
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY CAR IS 3-4 MONTHS OLD. AROUND 7K IN MILES ON IT. THIS AFTERNOON CAR DID NOT STARTED, START BUTTON WAS SHOWING AS RUN CREATED A KIND OF CHAOS IN TERMS SEEMS THE LIKE CAR IS READY TO RUN SHOWING ALL RUN SIGNALS BUT WAS NOT RUNNING, HAPPENED IN A PARKING LOT SO I WAS CONFUSED WHAT STATE SHOULD I LEAVE THE CAR IN AS NOT ABLE ABLE TO SHUT DOWN THE CAR & DONT KNOW WHETHER IT WILL START RUNNING BY HIMSELF, SWITCHED ON THE PARKING BREAKS JUST TO MAKE SURE IT DOES JUST START RUNNING & RUINS SOMEONES CAR, IT WAS KIND OF SCARY. MORE SCARY THINGS HAPPENED WHEN THE TOWING TRUCK GUYS SHOWED UP TO DRIVE THE CAR TO DEALER. HE WAS TRYING TO FIGURE OUT WHERE IS THE BUTTON TO PUT THE CAR IN NEUTRAL, CALLED DEALERSHIP NO ONE KNEW, LOOKED AT A VIDEO WHERE IT SHOWED THERE IS A SMALL BOX UNDER STEERING WHICH HAS A RIBBON TO PULL TO MOVE THE CAR TO NEUTRAL MODE. WHEN THE TOWING DRIVER OPENED THAT SPACE THERE WAS NO RIBBON. THESE ARE PART OF SAFETY ISSUES WITH THE CAR, TIS TIME IT HAPPENED IN A PARKING LOT IF IT WOULD HAVE HAPPENED ON THE LIVE ROAD THIS WOULD HAVE BEEN DISASTROUS.
Corrective Action:
MY CAR IS 3-4 MONTHS OLD. AROUND 7K IN MILES ON IT. THIS AFTERNOON CAR DID NOT STARTED, START BUTTON WAS SHOWING AS RUN CREATED A KIND OF CHAOS IN TERMS SEEMS THE LIKE CAR IS READY TO RUN SHOWING ALL RUN SIGNALS BUT WAS NOT RUNNING, HAPPENED IN A PARKING LOT SO I WAS CONFUSED WHAT STATE SHOULD I LEAVE THE CAR IN AS NOT ABLE ABLE TO SHUT DOWN THE CAR & DONT KNOW WHETHER IT WILL START RUNNING BY HIMSELF, SWITCHED ON THE PARKING BREAKS JUST TO MAKE SURE IT DOES JUST START RUNNING & RUINS SOMEONES CAR, IT WAS KIND OF SCARY. MORE SCARY THINGS HAPPENED WHEN THE TOWING TRUCK GUYS SHOWED UP TO DRIVE THE CAR TO DEALER. HE WAS TRYING TO FIGURE OUT WHERE IS THE BUTTON TO PUT THE CAR IN NEUTRAL, CALLED DEALERSHIP NO ONE KNEW, LOOKED AT A VIDEO WHERE IT SHOWED THERE IS A SMALL BOX UNDER STEERING WHICH HAS A RIBBON TO PULL TO MOVE THE CAR TO NEUTRAL MODE. WHEN THE TOWING DRIVER OPENED THAT SPACE THERE WAS NO RIBBON. THESE ARE PART OF SAFETY ISSUES WITH THE CAR, TIS TIME IT HAPPENED IN A PARKING LOT IF IT WOULD HAVE HAPPENED ON THE LIVE ROAD THIS WOULD HAVE BEEN DISASTROUS.
Additional Notes:
MY CAR IS 3-4 MONTHS OLD. AROUND 7K IN MILES ON IT. THIS AFTERNOON CAR DID NOT STARTED, START BUTTON WAS SHOWING AS RUN CREATED A KIND OF CHAOS IN TERMS SEEMS THE LIKE CAR IS READY TO RUN SHOWING ALL RUN SIGNALS BUT WAS NOT RUNNING, HAPPENED IN A PARKING LOT SO I WAS CONFUSED WHAT STATE SHOULD I LEAVE THE CAR IN AS NOT ABLE ABLE TO SHUT DOWN THE CAR & DONT KNOW WHETHER IT WILL START RUNNING BY HIMSELF, SWITCHED ON THE PARKING BREAKS JUST TO MAKE SURE IT DOES JUST START RUNNING & RUINS SOMEONES CAR, IT WAS KIND OF SCARY. MORE SCARY THINGS HAPPENED WHEN THE TOWING TRUCK GUYS SHOWED UP TO DRIVE THE CAR TO DEALER. HE WAS TRYING TO FIGURE OUT WHERE IS THE BUTTON TO PUT THE CAR IN NEUTRAL, CALLED DEALERSHIP NO ONE KNEW, LOOKED AT A VIDEO WHERE IT SHOWED THERE IS A SMALL BOX UNDER STEERING WHICH HAS A RIBBON TO PULL TO MOVE THE CAR TO NEUTRAL MODE. WHEN THE TOWING DRIVER OPENED THAT SPACE THERE WAS NO RIBBON. THESE ARE PART OF SAFETY ISSUES WITH THE CAR, TIS TIME IT HAPPENED IN A PARKING LOT IF IT WOULD HAVE HAPPENED ON THE LIVE ROAD THIS WOULD HAVE BEEN DISASTROUS.
Mfg Campaign: 11271724
Recall Date: Oct 28, 2019
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
THERE HAVE BEEN NO MAP UPDATES TO THE BUILT-IN GPS NAVIGATION SYSTEM IN TWO YEARS. WITH CONSTANTLY CHANGING ROADS, REGULAR MAP UPDATES ARE VITAL. THE LACK OF MAP UPDATES IS A DANGEROUS SAFETY ISSUE, AS THE BUILT-IN GPS NAVIGATION SYSTEM CANNOT BE RELIED UPON. I HAVE MONITORED THE OFFICIAL CHRYSLER SOURCE FOR MAP UPDATES, AND THERE HAVE BEEN NONE. NUMEROUS TELEPHONE CALLS TO CHRYSLER HAVE CONFIRMED THAT THERE ARE NO MAP UPDATES AVAILABLE, AND NO PREDICTION AS TO WHEN OR IF SUCH UPDATES WILL EVER BE AVAILABLE. *JS
Corrective Action:
THERE HAVE BEEN NO MAP UPDATES TO THE BUILT-IN GPS NAVIGATION SYSTEM IN TWO YEARS. WITH CONSTANTLY CHANGING ROADS, REGULAR MAP UPDATES ARE VITAL. THE LACK OF MAP UPDATES IS A DANGEROUS SAFETY ISSUE, AS THE BUILT-IN GPS NAVIGATION SYSTEM CANNOT BE RELIED UPON. I HAVE MONITORED THE OFFICIAL CHRYSLER SOURCE FOR MAP UPDATES, AND THERE HAVE BEEN NONE. NUMEROUS TELEPHONE CALLS TO CHRYSLER HAVE CONFIRMED THAT THERE ARE NO MAP UPDATES AVAILABLE, AND NO PREDICTION AS TO WHEN OR IF SUCH UPDATES WILL EVER BE AVAILABLE. *JS
Additional Notes:
THERE HAVE BEEN NO MAP UPDATES TO THE BUILT-IN GPS NAVIGATION SYSTEM IN TWO YEARS. WITH CONSTANTLY CHANGING ROADS, REGULAR MAP UPDATES ARE VITAL. THE LACK OF MAP UPDATES IS A DANGEROUS SAFETY ISSUE, AS THE BUILT-IN GPS NAVIGATION SYSTEM CANNOT BE RELIED UPON. I HAVE MONITORED THE OFFICIAL CHRYSLER SOURCE FOR MAP UPDATES, AND THERE HAVE BEEN NONE. NUMEROUS TELEPHONE CALLS TO CHRYSLER HAVE CONFIRMED THAT THERE ARE NO MAP UPDATES AVAILABLE, AND NO PREDICTION AS TO WHEN OR IF SUCH UPDATES WILL EVER BE AVAILABLE. *JS
Mfg Campaign: 11269411
Recall Date: Oct 18, 2019
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS CHRYSLER DODGE JEEP RAM OF MARLOW HEIGHTS (5060 AUTH WAY, CAMP SPRINGS, MD 20746, (301) 423-5111) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WOULD BE APPROXIMATELY ONE WEEK BEFORE THE DEALER WOULD BE ABLE TO COMPLETE THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,100.
Corrective Action:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS CHRYSLER DODGE JEEP RAM OF MARLOW HEIGHTS (5060 AUTH WAY, CAMP SPRINGS, MD 20746, (301) 423-5111) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WOULD BE APPROXIMATELY ONE WEEK BEFORE THE DEALER WOULD BE ABLE TO COMPLETE THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,100.
Additional Notes:
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA. WHEN THE VEHICLE WAS STARTED, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO DARCARS CHRYSLER DODGE JEEP RAM OF MARLOW HEIGHTS (5060 AUTH WAY, CAMP SPRINGS, MD 20746, (301) 423-5111) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT IT WOULD BE APPROXIMATELY ONE WEEK BEFORE THE DEALER WOULD BE ABLE TO COMPLETE THE DIAGNOSTIC TEST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 10,100.
Mfg Campaign: 11267858
Recall Date: Oct 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE THE CAR WAS BOUGHT NEW BACK IN JUNE 2018 , THE TRANSMISSION WHEN SHIFT FROM P TO D , IT WOULD ENGAGE FOR A SECOND AND WHEN YOU HIT THE ACCELERATOR IT WOUND SLIP FOR ABOUT 2 SECONDS AND THEN IT ENGAGES BACK WITH A BANG . I FOUND THIS TO BE VERY DANGEROUS ESPECIALLY WHEN I'M PULLING OUT OF THE STREET OR PARKING LOT . I'VE TRIED TO RESOLVE IT AT THE DEALERSHIP A FEW TIMES BUT IT WAS HARD TO DUPLICATE AND INSTEAD THE DEALER JUST UPDATED THE SOFTWARE WHICH DID NOTHING TO RESOLVE THE SLIPPING PROBLEM .
Corrective Action:
SINCE THE CAR WAS BOUGHT NEW BACK IN JUNE 2018 , THE TRANSMISSION WHEN SHIFT FROM P TO D , IT WOULD ENGAGE FOR A SECOND AND WHEN YOU HIT THE ACCELERATOR IT WOUND SLIP FOR ABOUT 2 SECONDS AND THEN IT ENGAGES BACK WITH A BANG . I FOUND THIS TO BE VERY DANGEROUS ESPECIALLY WHEN I'M PULLING OUT OF THE STREET OR PARKING LOT . I'VE TRIED TO RESOLVE IT AT THE DEALERSHIP A FEW TIMES BUT IT WAS HARD TO DUPLICATE AND INSTEAD THE DEALER JUST UPDATED THE SOFTWARE WHICH DID NOTHING TO RESOLVE THE SLIPPING PROBLEM .
Additional Notes:
SINCE THE CAR WAS BOUGHT NEW BACK IN JUNE 2018 , THE TRANSMISSION WHEN SHIFT FROM P TO D , IT WOULD ENGAGE FOR A SECOND AND WHEN YOU HIT THE ACCELERATOR IT WOUND SLIP FOR ABOUT 2 SECONDS AND THEN IT ENGAGES BACK WITH A BANG . I FOUND THIS TO BE VERY DANGEROUS ESPECIALLY WHEN I'M PULLING OUT OF THE STREET OR PARKING LOT . I'VE TRIED TO RESOLVE IT AT THE DEALERSHIP A FEW TIMES BUT IT WAS HARD TO DUPLICATE AND INSTEAD THE DEALER JUST UPDATED THE SOFTWARE WHICH DID NOTHING TO RESOLVE THE SLIPPING PROBLEM .
Mfg Campaign: 11267888
Recall Date: Oct 11, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Corrective Action:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Additional Notes:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Mfg Campaign: 11267386
Recall Date: Oct 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Corrective Action:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Additional Notes:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Mfg Campaign: 11267386
Recall Date: Oct 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Corrective Action:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Additional Notes:
WHILE IN MOTION, AT LOW SPEED AROUND THE INTERSECTION, THE CAR STALLED AND LOST ALL POWER, THE BRAKE PEDALS BECOME HARDER TO PUSH, AND THE POWER STEERING WAS GONE. THIS HAPPENED 5-6 TIMES OVER THE COURSE OF 3 MILES THAT WE HAD TO TRAVEL HOME.
Mfg Campaign: 11267386
Recall Date: Oct 9, 2019
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FREQUENTLY THE DRIVER SIDE REAR POWER DOOR DOES NOT REMAIN SHUT. WHEN THE POWER DOOR CLOSURE IS ACTIVATED, THE DOOR SLIDES ALL OF THE WAY CLOSED AND THEN FREQUENTLY WILL REVERSE, CAUSING THE DOOR TO OPEN COMPLETELY AGAIN. THIS CAN CAUSE THE DRIVER TO THINK THE DOOR IS CLOSED IF A CHILD CLOSES THE DOOR OR IF SOMEONE WALKS AWAY AFTER HITTING THE POWER CLOSURE BUTTON, BUT MAY NOT BE, CAUSING A SAFETY CONCERN. I SEE OTHERS ONLINE ARE HAVING SAME ISSUE. THE DEALER INDICATES IT IS A FIRMWARE/SOFTWARE ISSUE AND IS REQUIRING A SUBSTANTIAL FEE TO UPDATE THE SOFTWARE/FIRMWARE TO FIX THE ISSUE. THE ISSUE CAN HAPPEN WHEN ON A FLAT OR INCLINED TERRAIN. IT STARTED HAPPENING SHORTLY AFTER WE BOUGHT THE VEHICLE NEW.
Corrective Action:
FREQUENTLY THE DRIVER SIDE REAR POWER DOOR DOES NOT REMAIN SHUT. WHEN THE POWER DOOR CLOSURE IS ACTIVATED, THE DOOR SLIDES ALL OF THE WAY CLOSED AND THEN FREQUENTLY WILL REVERSE, CAUSING THE DOOR TO OPEN COMPLETELY AGAIN. THIS CAN CAUSE THE DRIVER TO THINK THE DOOR IS CLOSED IF A CHILD CLOSES THE DOOR OR IF SOMEONE WALKS AWAY AFTER HITTING THE POWER CLOSURE BUTTON, BUT MAY NOT BE, CAUSING A SAFETY CONCERN. I SEE OTHERS ONLINE ARE HAVING SAME ISSUE. THE DEALER INDICATES IT IS A FIRMWARE/SOFTWARE ISSUE AND IS REQUIRING A SUBSTANTIAL FEE TO UPDATE THE SOFTWARE/FIRMWARE TO FIX THE ISSUE. THE ISSUE CAN HAPPEN WHEN ON A FLAT OR INCLINED TERRAIN. IT STARTED HAPPENING SHORTLY AFTER WE BOUGHT THE VEHICLE NEW.
Additional Notes:
FREQUENTLY THE DRIVER SIDE REAR POWER DOOR DOES NOT REMAIN SHUT. WHEN THE POWER DOOR CLOSURE IS ACTIVATED, THE DOOR SLIDES ALL OF THE WAY CLOSED AND THEN FREQUENTLY WILL REVERSE, CAUSING THE DOOR TO OPEN COMPLETELY AGAIN. THIS CAN CAUSE THE DRIVER TO THINK THE DOOR IS CLOSED IF A CHILD CLOSES THE DOOR OR IF SOMEONE WALKS AWAY AFTER HITTING THE POWER CLOSURE BUTTON, BUT MAY NOT BE, CAUSING A SAFETY CONCERN. I SEE OTHERS ONLINE ARE HAVING SAME ISSUE. THE DEALER INDICATES IT IS A FIRMWARE/SOFTWARE ISSUE AND IS REQUIRING A SUBSTANTIAL FEE TO UPDATE THE SOFTWARE/FIRMWARE TO FIX THE ISSUE. THE ISSUE CAN HAPPEN WHEN ON A FLAT OR INCLINED TERRAIN. IT STARTED HAPPENING SHORTLY AFTER WE BOUGHT THE VEHICLE NEW.
Mfg Campaign: 11266873
Recall Date: Oct 7, 2019
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
MANY TIMES WHEN I OR MY WIFE HAVE PRESSED THE BRAKES THE VAN SURGES FORWARD OR LUNGES FORWARD. VERY SCARY. HAPPENS A LOT. IT FEELS LIKE WHEN WE PRESS THE BRAKES THE ELECTRIC ENGINE JUST FOR SOME REASON TURNS ON AND PUSHES THE VAN FORWARD, FIGHTING THE BRAKES. IT IS CRAZY. HAPPENS AT LEAST ONCE A WEEK.
Corrective Action:
MANY TIMES WHEN I OR MY WIFE HAVE PRESSED THE BRAKES THE VAN SURGES FORWARD OR LUNGES FORWARD. VERY SCARY. HAPPENS A LOT. IT FEELS LIKE WHEN WE PRESS THE BRAKES THE ELECTRIC ENGINE JUST FOR SOME REASON TURNS ON AND PUSHES THE VAN FORWARD, FIGHTING THE BRAKES. IT IS CRAZY. HAPPENS AT LEAST ONCE A WEEK.
Additional Notes:
MANY TIMES WHEN I OR MY WIFE HAVE PRESSED THE BRAKES THE VAN SURGES FORWARD OR LUNGES FORWARD. VERY SCARY. HAPPENS A LOT. IT FEELS LIKE WHEN WE PRESS THE BRAKES THE ELECTRIC ENGINE JUST FOR SOME REASON TURNS ON AND PUSHES THE VAN FORWARD, FIGHTING THE BRAKES. IT IS CRAZY. HAPPENS AT LEAST ONCE A WEEK.
Mfg Campaign: 11266673
Recall Date: Oct 6, 2019
Chrysler (fca Us, Llc)
Defect Description:
AIR BAGS
Potential Consequences:
SERVICE AIRBAG SYSTEM WARNING LIGHT KEEP COMING ON. VAN HAS BEEN IN SHOP 5 TIMES AND CAN'T FIND A PROBLEM WITH THE SYSTEM. SHOP TECH SAYS HE DON'T THINK THEY WILL EXPLODE WHILE DRIVING BUT DON'T KNOW IF THEY WILL WORK IN AN ACCIDENT. WARNING LIGHT COMES ON AND OFF WHILE DRIVING. THIS PROBLEM STARTED WHEN VAN WAS ABOUT 6 MONTHS OLD.
Corrective Action:
SERVICE AIRBAG SYSTEM WARNING LIGHT KEEP COMING ON. VAN HAS BEEN IN SHOP 5 TIMES AND CAN'T FIND A PROBLEM WITH THE SYSTEM. SHOP TECH SAYS HE DON'T THINK THEY WILL EXPLODE WHILE DRIVING BUT DON'T KNOW IF THEY WILL WORK IN AN ACCIDENT. WARNING LIGHT COMES ON AND OFF WHILE DRIVING. THIS PROBLEM STARTED WHEN VAN WAS ABOUT 6 MONTHS OLD.
Additional Notes:
SERVICE AIRBAG SYSTEM WARNING LIGHT KEEP COMING ON. VAN HAS BEEN IN SHOP 5 TIMES AND CAN'T FIND A PROBLEM WITH THE SYSTEM. SHOP TECH SAYS HE DON'T THINK THEY WILL EXPLODE WHILE DRIVING BUT DON'T KNOW IF THEY WILL WORK IN AN ACCIDENT. WARNING LIGHT COMES ON AND OFF WHILE DRIVING. THIS PROBLEM STARTED WHEN VAN WAS ABOUT 6 MONTHS OLD.
Mfg Campaign: 11265352
Recall Date: Oct 1, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Corrective Action:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Additional Notes:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Mfg Campaign: 11255890
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Corrective Action:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Additional Notes:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Mfg Campaign: 11255890
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
SUSPENSION
Potential Consequences:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Corrective Action:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Additional Notes:
I PURCHASED MY VEHICLE 10/29/18 AND ITS BEEN A GREAT VEHICLE TIL ABOUT JULY 2019. I HAVE TAKEN IT TO THE DEALERSHIP FOR THEM TO FIX A CLICKING NOISE IN THE FRONT LEFT SIDE AND EVERYTIME THEY CHANGE A BUNCH OF PARTS BUT DONT FIX IT. NOW ITS A LOUD SQUEEKING NOISE EVERYTIME I BACK OUT MY DRIVEWAY OR PULL OFF IN DRIVE. IVE TAKEN 3 TIMES AND THEY CANT FIGURE OUT WHAT IT IS. IVE HAVE TO RENT A VEHICLE AND THE DEALER ALSO LET ME USE A 2 DOOR LOANER KNOWING I HAVE 4 KIDS. THEY KEEP SAYING BRING IT BACK MONDAY. WELL THATS ONLY 1 PROBLEM. 3 TIMES ALREADY WHEN I PUT MY CAR IN REVERSE MY BACKUP CAMERA COMES ON BUT DONT GO OFF WHEN I PUT IT IN DRIVE. SO WHILE IM DRIVING DOWN THE ROAD MY BACKUP CAMERA IS ON AND IS VERY DISTRACTING AND DANGEROUS. THIS PAST WEEKEND MY HUSBAND WAS DRIVING WHILE WE WERE GOING SOMEWHERE, WELL WE WERE IN TRAFFIC ON A VERY STEEP HILL SO HE HAD TO STOP. WHEN HE WENT TO STEP ON THE GAS TO GO THE CAR WOULDNT GO. IT WAS LIKE THE CAR WASNT GETTING SIGNAL THAT THE CAR WAS IN DRIVE. IT WAS VERY SCARY. SO MANY PROBLEMS WITH THIS VEHICLE AND THE REASON I PURCHASE THE 2018 PACIFICA WAS BECAUSE I HEARD IT WAS A GOOD CAR AND DEPENDABLE AS I HAVE 4 CHILDREN THAT I HAVE TO GET TO AND FROM SCHOOL , DOCTORS AND SPORTS. I REALLY HOPE SOMEONE THERE AT CHRYSLER CAN HELP ME OUT.
Mfg Campaign: 11255890
Recall Date: Sep 16, 2019
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I WAS AT A STOP SIGN. WITH OUT ANY WARNING MY 2018 PACIFICA SHUT DOWN. THE KNOB TO TURN FROM PARK TO DRIVE OR REVERSE STARTED TURNNING BY ITSELF AND THEN IT SHUT OFF COMPLETELY. A COUPLE OF SECONDS LATER, THE VAN RESTARTED AND IT SAID TO PRESS THE IGNITION BUTTON TO START THE VEHICLE. I WAS AT AN INTERSECTION WITH THE CAR ON DRIVE WHEN THE VEHICLE SHUT OFF.
Corrective Action:
I WAS AT A STOP SIGN. WITH OUT ANY WARNING MY 2018 PACIFICA SHUT DOWN. THE KNOB TO TURN FROM PARK TO DRIVE OR REVERSE STARTED TURNNING BY ITSELF AND THEN IT SHUT OFF COMPLETELY. A COUPLE OF SECONDS LATER, THE VAN RESTARTED AND IT SAID TO PRESS THE IGNITION BUTTON TO START THE VEHICLE. I WAS AT AN INTERSECTION WITH THE CAR ON DRIVE WHEN THE VEHICLE SHUT OFF.
Additional Notes:
I WAS AT A STOP SIGN. WITH OUT ANY WARNING MY 2018 PACIFICA SHUT DOWN. THE KNOB TO TURN FROM PARK TO DRIVE OR REVERSE STARTED TURNNING BY ITSELF AND THEN IT SHUT OFF COMPLETELY. A COUPLE OF SECONDS LATER, THE VAN RESTARTED AND IT SAID TO PRESS THE IGNITION BUTTON TO START THE VEHICLE. I WAS AT AN INTERSECTION WITH THE CAR ON DRIVE WHEN THE VEHICLE SHUT OFF.
Mfg Campaign: 11254300
Recall Date: Sep 9, 2019
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