Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70H8
Recall Date: Oct 27, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Consumer Complaints
152 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
This vehicle was maintained by Audi/VW for 60000 miles under a service contract. While changing my snow tires I noticed the spring was broken. My wife did claim she heard a rattling in the back of the car, this must have been it. I’ve found multiple complaints from different owners on car online forums claiming they found the same spring, the right rear, unexpectedly broken. A suspension failure can have devastating results especially with a 7400 pound towing capacity.
Corrective Action:
This vehicle was maintained by Audi/VW for 60000 miles under a service contract. While changing my snow tires I noticed the spring was broken. My wife did claim she heard a rattling in the back of the car, this must have been it. I’ve found multiple complaints from different owners on car online forums claiming they found the same spring, the right rear, unexpectedly broken. A suspension failure can have devastating results especially with a 7400 pound towing capacity.
Additional Notes:
This vehicle was maintained by Audi/VW for 60000 miles under a service contract. While changing my snow tires I noticed the spring was broken. My wife did claim she heard a rattling in the back of the car, this must have been it. I’ve found multiple complaints from different owners on car online forums claiming they found the same spring, the right rear, unexpectedly broken. A suspension failure can have devastating results especially with a 7400 pound towing capacity.
Mfg Campaign: 11499844
Recall Date: Jan 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Engine coolant leak reported only at around 30K miles. Leak detected and fixed at owners cost.
Corrective Action:
Engine coolant leak reported only at around 30K miles. Leak detected and fixed at owners cost.
Additional Notes:
Engine coolant leak reported only at around 30K miles. Leak detected and fixed at owners cost.
Mfg Campaign: 11498300
Recall Date: Dec 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
The contact owns a 2018 Audi Q7. The contact stated while driving approximately 30 MPH, the seat belt on the passenger’s side the second row started to make a clicking sound and tightened independently around the contact's son. The contact’s son reported that he felt pressure on his chest and shoulder as the seat belt tightened but was not injured. The contact stated that the seat belt failure had become a constant issue and had stopped using the seat belt. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V606000 (Seat Belts). The failure mileage was approximately 50,000.
Corrective Action:
The contact owns a 2018 Audi Q7. The contact stated while driving approximately 30 MPH, the seat belt on the passenger’s side the second row started to make a clicking sound and tightened independently around the contact's son. The contact’s son reported that he felt pressure on his chest and shoulder as the seat belt tightened but was not injured. The contact stated that the seat belt failure had become a constant issue and had stopped using the seat belt. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V606000 (Seat Belts). The failure mileage was approximately 50,000.
Additional Notes:
The contact owns a 2018 Audi Q7. The contact stated while driving approximately 30 MPH, the seat belt on the passenger’s side the second row started to make a clicking sound and tightened independently around the contact's son. The contact’s son reported that he felt pressure on his chest and shoulder as the seat belt tightened but was not injured. The contact stated that the seat belt failure had become a constant issue and had stopped using the seat belt. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 21V606000 (Seat Belts). The failure mileage was approximately 50,000.
Mfg Campaign: 11489290
Recall Date: Oct 14, 2022
Volkswagen Group Of America, Inc.
Defect Description:
PARKING BRAKE
Potential Consequences:
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Corrective Action:
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Additional Notes:
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Mfg Campaign: 11488301
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
PARKING BRAKE:ELECTRICAL
Potential Consequences:
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Corrective Action:
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Additional Notes:
The car's parking brake system is not engaging when a door is opened while the car's transmission is in "Drive." Normal operation requires the parking brake to be engaged when the door is opened. Audi is aware of the issue and has issued a software patch to flash the car's firmware. See https://static.nhtsa.gov/odi/tsbs/2019/MC-10158462-9999.pdf However, this is only done for cars in warranty. Since this is a safety concern it should be done for all cars as a car can roll when a door is opened and the parking brake is not automatically engaged as originally designed.
Mfg Campaign: 11488301
Recall Date: Oct 7, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE:FUEL LEVEL FLOAT/SENSOR/SENDING UNIT
Potential Consequences:
My Audi with 42k miles ran out of gas on the Interstate Highway without any warning. Failure was a fuel sending unit which provides fuel quantity info and the low fuel light. The erroneous display indicated just less than half tank and the display indicated 185 miles to empty. This failure of the engine to suddenly quit on a busy freeway is potentially catastrophic! At a minimum there should be a safety recall requiring the Audi company to design the low fuel light to be on a separate circuit.
Corrective Action:
My Audi with 42k miles ran out of gas on the Interstate Highway without any warning. Failure was a fuel sending unit which provides fuel quantity info and the low fuel light. The erroneous display indicated just less than half tank and the display indicated 185 miles to empty. This failure of the engine to suddenly quit on a busy freeway is potentially catastrophic! At a minimum there should be a safety recall requiring the Audi company to design the low fuel light to be on a separate circuit.
Additional Notes:
My Audi with 42k miles ran out of gas on the Interstate Highway without any warning. Failure was a fuel sending unit which provides fuel quantity info and the low fuel light. The erroneous display indicated just less than half tank and the display indicated 185 miles to empty. This failure of the engine to suddenly quit on a busy freeway is potentially catastrophic! At a minimum there should be a safety recall requiring the Audi company to design the low fuel light to be on a separate circuit.
Mfg Campaign: 11480408
Recall Date: Aug 21, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At approx 56,600 miles I received a low engine coolant error on my vehicle. Upon inspection, all engine coolant was gone from the tank. Engine coolant was refilled by me at home. The next day, I received a low oil error on my vehicle. Upon inspection, the oil was below the minimum level. 1 quart of oil was added to my vehicle and we promptly took the vehicle in for inspection as this did not seem like a coincidence. Upon inspection at Motor City Euro Repair, it was noted that the water pump was leaking causing the engine coolant and oil levels to decrease. Water pump replacement required, which should typically not be a required repair until 100,000 miles. Audi is aware of this issue, but no recall has been made. There is also a class action lawsuit for this issue, but the 2018 Q7 Prestige 3.0 is not part of the vehicles in the suit. Total cost of repair was $1,375 as the vehicle is 6,600 miles out of warranty. Again, this is a know Volkswagen/Audi issue and Audi US is not recalling.
Corrective Action:
At approx 56,600 miles I received a low engine coolant error on my vehicle. Upon inspection, all engine coolant was gone from the tank. Engine coolant was refilled by me at home. The next day, I received a low oil error on my vehicle. Upon inspection, the oil was below the minimum level. 1 quart of oil was added to my vehicle and we promptly took the vehicle in for inspection as this did not seem like a coincidence. Upon inspection at Motor City Euro Repair, it was noted that the water pump was leaking causing the engine coolant and oil levels to decrease. Water pump replacement required, which should typically not be a required repair until 100,000 miles. Audi is aware of this issue, but no recall has been made. There is also a class action lawsuit for this issue, but the 2018 Q7 Prestige 3.0 is not part of the vehicles in the suit. Total cost of repair was $1,375 as the vehicle is 6,600 miles out of warranty. Again, this is a know Volkswagen/Audi issue and Audi US is not recalling.
Additional Notes:
At approx 56,600 miles I received a low engine coolant error on my vehicle. Upon inspection, all engine coolant was gone from the tank. Engine coolant was refilled by me at home. The next day, I received a low oil error on my vehicle. Upon inspection, the oil was below the minimum level. 1 quart of oil was added to my vehicle and we promptly took the vehicle in for inspection as this did not seem like a coincidence. Upon inspection at Motor City Euro Repair, it was noted that the water pump was leaking causing the engine coolant and oil levels to decrease. Water pump replacement required, which should typically not be a required repair until 100,000 miles. Audi is aware of this issue, but no recall has been made. There is also a class action lawsuit for this issue, but the 2018 Q7 Prestige 3.0 is not part of the vehicles in the suit. Total cost of repair was $1,375 as the vehicle is 6,600 miles out of warranty. Again, this is a know Volkswagen/Audi issue and Audi US is not recalling.
Mfg Campaign: 11480007
Recall Date: Aug 18, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Corrective Action:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Additional Notes:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Mfg Campaign: 11470061
Recall Date: Jun 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Corrective Action:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Additional Notes:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Mfg Campaign: 11470061
Recall Date: Jun 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Corrective Action:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Additional Notes:
1.Interior color light bars: These light bars developed inconsistency. Audi repaired the inconsistency however now the light bars only display pink (not white) during start up. The dealership tried telling me it’s not pink, then claims to be color blind. I have artiest friends who maintain the color is pink. 2.Engine start-stop: Dealership confirms the Q7 will shut down as part of the start-stop feature before the vehicle has stopped. I explained to the dealership that the Q7 speedo claims moving 1 to 2 mph faster than it is moving. Therefore, during slow speed braking, stop sign, the Q7 will shut down before it stops moving. Without the engine on, the Q7 will lurch to a stop or and forcing the transmission to turn. 3. Low oil light comes on between oil changes sometimes.
Mfg Campaign: 11470061
Recall Date: Jun 20, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING:COOLING SYSTEM
Potential Consequences:
I purchased car July 2nd 2021 with 74956 miles, I just had it towed to audi do to coolant level light coming on. I purchased extended warranty at time of purchase and though this would be covered but was told warranty only covers water pump not the thermostat. Now they are demanding over 2100 to fix. I have seen several other audi owners that have experienced similar issues and believe this could be a dangerous to the owners especially when going on a long trip which my leave you stranded.
Corrective Action:
I purchased car July 2nd 2021 with 74956 miles, I just had it towed to audi do to coolant level light coming on. I purchased extended warranty at time of purchase and though this would be covered but was told warranty only covers water pump not the thermostat. Now they are demanding over 2100 to fix. I have seen several other audi owners that have experienced similar issues and believe this could be a dangerous to the owners especially when going on a long trip which my leave you stranded.
Additional Notes:
I purchased car July 2nd 2021 with 74956 miles, I just had it towed to audi do to coolant level light coming on. I purchased extended warranty at time of purchase and though this would be covered but was told warranty only covers water pump not the thermostat. Now they are demanding over 2100 to fix. I have seen several other audi owners that have experienced similar issues and believe this could be a dangerous to the owners especially when going on a long trip which my leave you stranded.
Mfg Campaign: 11464921
Recall Date: May 17, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sunroof exploded. No trauma to the sunroof it just popped and glass shattered going down interstate
Corrective Action:
Sunroof exploded. No trauma to the sunroof it just popped and glass shattered going down interstate
Additional Notes:
Sunroof exploded. No trauma to the sunroof it just popped and glass shattered going down interstate
Mfg Campaign: 11464335
Recall Date: May 12, 2022
Volkswagen Group Of America, Inc.
Defect Description:
TIRES:TREAD/BELT
Potential Consequences:
285 45 R 20 All of the treads on each tire is delaminating. The tires are not even a year old and have 90% tread heigh left. There are less than 20000 miles put on this vehicle. I went to have my tires rotated and my mechanic pointed out that the tires were dangerous and treads were cracked and delaminating on all 4 tires. you may need to blow up pictures or zoom in to see accurately
Corrective Action:
285 45 R 20 All of the treads on each tire is delaminating. The tires are not even a year old and have 90% tread heigh left. There are less than 20000 miles put on this vehicle. I went to have my tires rotated and my mechanic pointed out that the tires were dangerous and treads were cracked and delaminating on all 4 tires. you may need to blow up pictures or zoom in to see accurately
Additional Notes:
285 45 R 20 All of the treads on each tire is delaminating. The tires are not even a year old and have 90% tread heigh left. There are less than 20000 miles put on this vehicle. I went to have my tires rotated and my mechanic pointed out that the tires were dangerous and treads were cracked and delaminating on all 4 tires. you may need to blow up pictures or zoom in to see accurately
Mfg Campaign: 11461398
Recall Date: Apr 19, 2022
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Water pump stopped working properly, creating hazardous situation with my car. Had the car overheated and stopped working while driving, this could have been catastrophic. The only symptom was loss of coolant and resulting warning message from the car. I took it to an independent service center, who diagnosed the problem and replaced at my own expense of $961.07.
Corrective Action:
Water pump stopped working properly, creating hazardous situation with my car. Had the car overheated and stopped working while driving, this could have been catastrophic. The only symptom was loss of coolant and resulting warning message from the car. I took it to an independent service center, who diagnosed the problem and replaced at my own expense of $961.07.
Additional Notes:
Water pump stopped working properly, creating hazardous situation with my car. Had the car overheated and stopped working while driving, this could have been catastrophic. The only symptom was loss of coolant and resulting warning message from the car. I took it to an independent service center, who diagnosed the problem and replaced at my own expense of $961.07.
Mfg Campaign: 11457898
Recall Date: Mar 22, 2022
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After the shutdown of 3G network, my 2018 Audi Q7 Prestige lost some great features. Audi USA sent a recall 91CD which is basically the notice that 3G network will be shutting down from 2/22. This deactivates app based features like lock/unlock, vehicle monitoring, vehicle related data etc. When taken to the dealership "Audi Minneapolis" with letter from Audi USA, dealership just upgraded the software but refused to upgrade the hardware. They asked $400 to upgrade the hardware. This is really inconvenient for the customer and also a safety issue as I am thinking. Please look into this and pressure Audi USA to come up with a resolution. Attached is a chat script with AudiUSA. Basically customer has to live with the issue.
Corrective Action:
After the shutdown of 3G network, my 2018 Audi Q7 Prestige lost some great features. Audi USA sent a recall 91CD which is basically the notice that 3G network will be shutting down from 2/22. This deactivates app based features like lock/unlock, vehicle monitoring, vehicle related data etc. When taken to the dealership "Audi Minneapolis" with letter from Audi USA, dealership just upgraded the software but refused to upgrade the hardware. They asked $400 to upgrade the hardware. This is really inconvenient for the customer and also a safety issue as I am thinking. Please look into this and pressure Audi USA to come up with a resolution. Attached is a chat script with AudiUSA. Basically customer has to live with the issue.
Additional Notes:
After the shutdown of 3G network, my 2018 Audi Q7 Prestige lost some great features. Audi USA sent a recall 91CD which is basically the notice that 3G network will be shutting down from 2/22. This deactivates app based features like lock/unlock, vehicle monitoring, vehicle related data etc. When taken to the dealership "Audi Minneapolis" with letter from Audi USA, dealership just upgraded the software but refused to upgrade the hardware. They asked $400 to upgrade the hardware. This is really inconvenient for the customer and also a safety issue as I am thinking. Please look into this and pressure Audi USA to come up with a resolution. Attached is a chat script with AudiUSA. Basically customer has to live with the issue.
Mfg Campaign: 11456633
Recall Date: Mar 14, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?
Corrective Action:
I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?
Additional Notes:
I recently purchased a CPO 2018 Audi Q7, and shortly after purchase, I encountered the problem indicated in this TSB about break squeal (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153128-9999.pdf) I contacted the dealer (Audi North Austin, located at 12971 Pond Springs Road, Austin, TX 78729) to fix this problem, but was refused because my car does not meet the criteria specified in the TSB, namely 24 Months / 24,000 Miles (my car has 27,700 Miles). In doing so, I found another TSB (https://static.nhtsa.gov/odi/tsbs/2018/MC-10153129-9999.pdf) with the same problem as in my car. And it has different criteria, namely 48 Months/50,000 Mile. In this regard, I would like to ask why there are different criteria for the same problem? Why are 2017 Audi Q7 models has 48 Months/50,000 Miles to fix this problem, but 2018 Audi Q7 only 24 Months/24,000 Miles ?
Mfg Campaign: 11448999
Recall Date: Jan 26, 2022
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Corrective Action:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Additional Notes:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Mfg Campaign: 11445258
Recall Date: Dec 28, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Corrective Action:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Additional Notes:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Mfg Campaign: 11445258
Recall Date: Dec 28, 2021
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Corrective Action:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Additional Notes:
Icy road, pulling up to stop sign, at 5-8 MPH , had just pulled out of parking space, touched brakes to slow down, brakes locked up, tried to pump to release brakes with no response, car stopped brakes released.
Mfg Campaign: 11445258
Recall Date: Dec 28, 2021
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Low coolant, and found coolant leaking from waterpump
Corrective Action:
Low coolant, and found coolant leaking from waterpump
Additional Notes:
Low coolant, and found coolant leaking from waterpump
Mfg Campaign: 11442411
Recall Date: Dec 2, 2021
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