Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70H8
Recall Date: Oct 27, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Consumer Complaints
152 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Corrective Action:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Additional Notes:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Mfg Campaign: 11558157
Recall Date: Dec 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Corrective Action:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Additional Notes:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Mfg Campaign: 11558157
Recall Date: Dec 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Corrective Action:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Additional Notes:
Rear coil spring broke without any load on the vehicle. This condition causes some of the safety features to not work such as adaptive cruise control and automatic emergency braking.
Mfg Campaign: 11558157
Recall Date: Dec 3, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Brakes were firmly applied to avoid a collision, the 3rd row seatbelt did not engage and the passenger was thrust forward and hit their head on the 2nd row seat. Took the vehicle to Audi for inspection and they found the locking mechanism on the belt was faulty and replaced it.
Corrective Action:
Brakes were firmly applied to avoid a collision, the 3rd row seatbelt did not engage and the passenger was thrust forward and hit their head on the 2nd row seat. Took the vehicle to Audi for inspection and they found the locking mechanism on the belt was faulty and replaced it.
Additional Notes:
Brakes were firmly applied to avoid a collision, the 3rd row seatbelt did not engage and the passenger was thrust forward and hit their head on the 2nd row seat. Took the vehicle to Audi for inspection and they found the locking mechanism on the belt was faulty and replaced it.
Mfg Campaign: 11551970
Recall Date: Oct 26, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Fuel pump failed and is leaking on my 2018 Audi Q7. Audi has confirmed it will need to be replaced at my cost. Audi also confirmed it has an extended warranty to replace the faulty fuel pump on other model years on the same q7 vehicle model, for 150,000 miles. It appears that to rectify the issue, the same part is replaced as on the warranty fix. Why was model year 2018 not included in the warranty if it is the same part?
Corrective Action:
Fuel pump failed and is leaking on my 2018 Audi Q7. Audi has confirmed it will need to be replaced at my cost. Audi also confirmed it has an extended warranty to replace the faulty fuel pump on other model years on the same q7 vehicle model, for 150,000 miles. It appears that to rectify the issue, the same part is replaced as on the warranty fix. Why was model year 2018 not included in the warranty if it is the same part?
Additional Notes:
Fuel pump failed and is leaking on my 2018 Audi Q7. Audi has confirmed it will need to be replaced at my cost. Audi also confirmed it has an extended warranty to replace the faulty fuel pump on other model years on the same q7 vehicle model, for 150,000 miles. It appears that to rectify the issue, the same part is replaced as on the warranty fix. Why was model year 2018 not included in the warranty if it is the same part?
Mfg Campaign: 11547804
Recall Date: Oct 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Corrective Action:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Additional Notes:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Mfg Campaign: 11544218
Recall Date: Sep 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
BACK OVER PREVENTION: WARNINGS
Potential Consequences:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Corrective Action:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Additional Notes:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Mfg Campaign: 11544218
Recall Date: Sep 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Corrective Action:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Additional Notes:
coolant leaking @ 50K miles and also their warning system is not as effective. I got into a fender bender 2 months in owning the car as brand new.
Mfg Campaign: 11544218
Recall Date: Sep 13, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Both rear springs broke at 70000 miles.
Corrective Action:
Both rear springs broke at 70000 miles.
Additional Notes:
Both rear springs broke at 70000 miles.
Mfg Campaign: 11543967
Recall Date: Sep 11, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Corrective Action:
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Additional Notes:
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Mfg Campaign: 11538808
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING:HEADLIGHTS
Potential Consequences:
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Corrective Action:
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Additional Notes:
Just had the vehicle in for the it’s 60k mile service and no issues reported. Today, at 63k miles I had the same dealer look at a headlight malfunction and the service technician reported the rear coil springs are failing and need replaced.
Mfg Campaign: 11538808
Recall Date: Aug 16, 2023
Volkswagen Group Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Did not have an issue until I heard an exhaust rattle today. Upon inspection, the exhaust pipe tip on the right side could be physically manipulated upwards and downwards but appeared to be rusty. The exhaust pipe extension (Audi part 4M0253682M) eventually fell off completely within 50 miles of initially noticing and fell onto the roadway, as I was pulling into a parking lot causing a hazard. Upon picking the item up, the clamp and exhaust pipe were rusted through.
Corrective Action:
Did not have an issue until I heard an exhaust rattle today. Upon inspection, the exhaust pipe tip on the right side could be physically manipulated upwards and downwards but appeared to be rusty. The exhaust pipe extension (Audi part 4M0253682M) eventually fell off completely within 50 miles of initially noticing and fell onto the roadway, as I was pulling into a parking lot causing a hazard. Upon picking the item up, the clamp and exhaust pipe were rusted through.
Additional Notes:
Did not have an issue until I heard an exhaust rattle today. Upon inspection, the exhaust pipe tip on the right side could be physically manipulated upwards and downwards but appeared to be rusty. The exhaust pipe extension (Audi part 4M0253682M) eventually fell off completely within 50 miles of initially noticing and fell onto the roadway, as I was pulling into a parking lot causing a hazard. Upon picking the item up, the clamp and exhaust pipe were rusted through.
Mfg Campaign: 11535392
Recall Date: Jul 31, 2023
Volkswagen Group Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
The contact owns a 2018 Audi Q7. The contact stated while driving at an undisclosed speed, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that the passenger’s side seat cushion needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 65,000.
Corrective Action:
The contact owns a 2018 Audi Q7. The contact stated while driving at an undisclosed speed, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that the passenger’s side seat cushion needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 65,000.
Additional Notes:
The contact owns a 2018 Audi Q7. The contact stated while driving at an undisclosed speed, the passenger’s side air bag warning light remained illuminated. The vehicle was taken to the local service center who diagnosed that the passenger’s side seat cushion needed to be replaced. The vehicle was not yet repaired. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 65,000.
Mfg Campaign: 11534731
Recall Date: Jul 27, 2023
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Passenger side rear spring broke near the base on a 2018 Q7 with 66k miles. From looking online, this is a common problem with this model/year. VWofA issued a recall for rear springs for the same year of the VW Atlas, a car that shares the same platform with the Q7, so they know there's a problem. Looking online, many people are having this issue, and it costs, $2400 to replace the springs.
Corrective Action:
Passenger side rear spring broke near the base on a 2018 Q7 with 66k miles. From looking online, this is a common problem with this model/year. VWofA issued a recall for rear springs for the same year of the VW Atlas, a car that shares the same platform with the Q7, so they know there's a problem. Looking online, many people are having this issue, and it costs, $2400 to replace the springs.
Additional Notes:
Passenger side rear spring broke near the base on a 2018 Q7 with 66k miles. From looking online, this is a common problem with this model/year. VWofA issued a recall for rear springs for the same year of the VW Atlas, a car that shares the same platform with the Q7, so they know there's a problem. Looking online, many people are having this issue, and it costs, $2400 to replace the springs.
Mfg Campaign: 11525032
Recall Date: Jun 2, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
While driving, car stops and message " Drive System:Malfunction! Please Contact Service" comes on along with check engine light and message indicator.
Corrective Action:
While driving, car stops and message " Drive System:Malfunction! Please Contact Service" comes on along with check engine light and message indicator.
Additional Notes:
While driving, car stops and message " Drive System:Malfunction! Please Contact Service" comes on along with check engine light and message indicator.
Mfg Campaign: 11518638
Recall Date: Apr 24, 2023
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Right engine mount fluid leaking under factory warranty(diagnosed at 50k service, 44k actual mileage). The leaking is not obvious and cant be identified unless lifting the car up.
Corrective Action:
Right engine mount fluid leaking under factory warranty(diagnosed at 50k service, 44k actual mileage). The leaking is not obvious and cant be identified unless lifting the car up.
Additional Notes:
Right engine mount fluid leaking under factory warranty(diagnosed at 50k service, 44k actual mileage). The leaking is not obvious and cant be identified unless lifting the car up.
Mfg Campaign: 11514499
Recall Date: Mar 29, 2023
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Corrective Action:
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Additional Notes:
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Mfg Campaign: 11510340
Recall Date: Mar 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Corrective Action:
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Additional Notes:
The problem: I was driving and noticed a high remaining fuel range, or a fuel gauge that appears to be stuck at a specific level, I ran out of gas while in motion, and my engine stalled almost causing a crash on the highway. My vehicle was towed to the Kansas City Audi dealer and they have identified the same issue in the recall in the NHTSA campaign number: 22V155. Audi’s own number for this recall is 20DN. The dealer has quoted $5,000 to make the repair (My vehicle is currently at the dealer). My 2018 Q7 has the same engine as the 2018 A7 where there is a recall regarding the same reported issue. "The fuel level sender, which is located inside the vehicle’s gas tank, may get stuck on the gas tank’s ventilation pipe, leading the dashboard display to show an incorrect gas level and remaining range level."
Mfg Campaign: 11510340
Recall Date: Mar 6, 2023
Volkswagen Group Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Twice now, the front windshield defroster has malfunctioned. First time was late last winter and the car was undriveable due to almost no visibility out of the windshield (and it malfunctioned during my wife's daily commute). We had it repaired under warranty at the time. The same issue occurred again yesterday (2/27/2023) evening while commuting to my son's school. Due to inclement weather, visibility was extremely poor without the defroster and had to drive with the windows partly rolled down. As the vehicle is out of warranty now, the repair costs will be out of pocket. In a span of a year or less, this issue has occurred twice now.
Corrective Action:
Twice now, the front windshield defroster has malfunctioned. First time was late last winter and the car was undriveable due to almost no visibility out of the windshield (and it malfunctioned during my wife's daily commute). We had it repaired under warranty at the time. The same issue occurred again yesterday (2/27/2023) evening while commuting to my son's school. Due to inclement weather, visibility was extremely poor without the defroster and had to drive with the windows partly rolled down. As the vehicle is out of warranty now, the repair costs will be out of pocket. In a span of a year or less, this issue has occurred twice now.
Additional Notes:
Twice now, the front windshield defroster has malfunctioned. First time was late last winter and the car was undriveable due to almost no visibility out of the windshield (and it malfunctioned during my wife's daily commute). We had it repaired under warranty at the time. The same issue occurred again yesterday (2/27/2023) evening while commuting to my son's school. Due to inclement weather, visibility was extremely poor without the defroster and had to drive with the windows partly rolled down. As the vehicle is out of warranty now, the repair costs will be out of pocket. In a span of a year or less, this issue has occurred twice now.
Mfg Campaign: 11509599
Recall Date: Feb 28, 2023
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Water pump failure. This can lead to catstrophic engine failure if not addressed. Dealer has confirmed the failure. No fault codes appeared in any scans. Only warning signs were rapid coolant loss & the smell of burning coolant.
Corrective Action:
Water pump failure. This can lead to catstrophic engine failure if not addressed. Dealer has confirmed the failure. No fault codes appeared in any scans. Only warning signs were rapid coolant loss & the smell of burning coolant.
Additional Notes:
Water pump failure. This can lead to catstrophic engine failure if not addressed. Dealer has confirmed the failure. No fault codes appeared in any scans. Only warning signs were rapid coolant loss & the smell of burning coolant.
Mfg Campaign: 11505020
Recall Date: Feb 1, 2023
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