Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70H8
Recall Date: Oct 27, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Consumer Complaints
152 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
LOUD SQUEAKING NOISE WHEN BACKING UP COMING FROM BRAKES. NOISE IS ALARMING AND CAUSES ONE TO IMMEDIATELY BRAKE, AND NOISE DRAMATICALLY ALARMS THOSE AROUND AND IN VEHICLE. 2018 AUDI Q7 WITH 26K MILES. DEALER DID NOT ADVISE OF TSB ADVISING SELF...ONLY AWARE AFTER CALLING AUDI DIRECTLY. DEALER SERVICE ADVISED BRAKE AND ROTOR REPLACEMENT IF PROBLEM CONTINUES. INTERNET RESEARCH REVEALS PROBLEM EXISTED SINCE 2016 Q7 MODEL. AUDI NEVER INFORMED US DIRECTLY AND DEALER SERVICE DID NOT INFORM US...WE NEEDED TO CALL AND OR INFORM BOTH BEFORE BEING ADVISED OF TSB. NHTSA CALLED AND INFORMED SELF OF AUDI'S DECISION TO NOT DO RECALL AND ONLY ISSUE TSB. WHERE IS THE RESPONSIBILITY FOR ADVISING VEHICLE OWNERS OF SUCH PROBLEMS.... DEALER SERVICE REP DID NOT ADVISE OF TSB INITIALLY...OWNER ADVISED TO REPAIR AND ABSORB COST. ONCE TSB DISCUSS BY OWNER, ARRANGEMENT WAS MADE FOR COST SHARING.
Corrective Action:
LOUD SQUEAKING NOISE WHEN BACKING UP COMING FROM BRAKES. NOISE IS ALARMING AND CAUSES ONE TO IMMEDIATELY BRAKE, AND NOISE DRAMATICALLY ALARMS THOSE AROUND AND IN VEHICLE. 2018 AUDI Q7 WITH 26K MILES. DEALER DID NOT ADVISE OF TSB ADVISING SELF...ONLY AWARE AFTER CALLING AUDI DIRECTLY. DEALER SERVICE ADVISED BRAKE AND ROTOR REPLACEMENT IF PROBLEM CONTINUES. INTERNET RESEARCH REVEALS PROBLEM EXISTED SINCE 2016 Q7 MODEL. AUDI NEVER INFORMED US DIRECTLY AND DEALER SERVICE DID NOT INFORM US...WE NEEDED TO CALL AND OR INFORM BOTH BEFORE BEING ADVISED OF TSB. NHTSA CALLED AND INFORMED SELF OF AUDI'S DECISION TO NOT DO RECALL AND ONLY ISSUE TSB. WHERE IS THE RESPONSIBILITY FOR ADVISING VEHICLE OWNERS OF SUCH PROBLEMS.... DEALER SERVICE REP DID NOT ADVISE OF TSB INITIALLY...OWNER ADVISED TO REPAIR AND ABSORB COST. ONCE TSB DISCUSS BY OWNER, ARRANGEMENT WAS MADE FOR COST SHARING.
Additional Notes:
LOUD SQUEAKING NOISE WHEN BACKING UP COMING FROM BRAKES. NOISE IS ALARMING AND CAUSES ONE TO IMMEDIATELY BRAKE, AND NOISE DRAMATICALLY ALARMS THOSE AROUND AND IN VEHICLE. 2018 AUDI Q7 WITH 26K MILES. DEALER DID NOT ADVISE OF TSB ADVISING SELF...ONLY AWARE AFTER CALLING AUDI DIRECTLY. DEALER SERVICE ADVISED BRAKE AND ROTOR REPLACEMENT IF PROBLEM CONTINUES. INTERNET RESEARCH REVEALS PROBLEM EXISTED SINCE 2016 Q7 MODEL. AUDI NEVER INFORMED US DIRECTLY AND DEALER SERVICE DID NOT INFORM US...WE NEEDED TO CALL AND OR INFORM BOTH BEFORE BEING ADVISED OF TSB. NHTSA CALLED AND INFORMED SELF OF AUDI'S DECISION TO NOT DO RECALL AND ONLY ISSUE TSB. WHERE IS THE RESPONSIBILITY FOR ADVISING VEHICLE OWNERS OF SUCH PROBLEMS.... DEALER SERVICE REP DID NOT ADVISE OF TSB INITIALLY...OWNER ADVISED TO REPAIR AND ABSORB COST. ONCE TSB DISCUSS BY OWNER, ARRANGEMENT WAS MADE FOR COST SHARING.
Mfg Campaign: 11287969
Recall Date: Dec 9, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I NOTICED ROUGH HANDLING AND ROAD NOISE AT 7,000 MILES. I CHECKED THE TIRES AND THEY WERE WORN UNEVENLY. THE DEALER SAID THEY NEEDED TO BE ROTATED AND THAT IT WOULD GO AWAY, BUT IT'S BEEN ANOTHER 9,000 MILES AND IT HASN'T IMPROVED. THE TIRES ARE PIRELLI SCORPION VERDE ALL SEASON RUN FLATS. THEY ARE WEARING HORRIBLY ONLY ON THE INSIDE HALF OF THE TIRES. I HAD A FOUR WHEEL ALIGNMENT DONE, BUT IT HASN'T HELPED THE UNEVEN WEAR. THE WEAR PATTERN IS WAVY, LIKE A ROLLER COASTER. I BELIEVE THERE IS AN ISSUE WITH THESE TIRES. THE CAR IS A 2018 AUDI Q7.
Corrective Action:
I NOTICED ROUGH HANDLING AND ROAD NOISE AT 7,000 MILES. I CHECKED THE TIRES AND THEY WERE WORN UNEVENLY. THE DEALER SAID THEY NEEDED TO BE ROTATED AND THAT IT WOULD GO AWAY, BUT IT'S BEEN ANOTHER 9,000 MILES AND IT HASN'T IMPROVED. THE TIRES ARE PIRELLI SCORPION VERDE ALL SEASON RUN FLATS. THEY ARE WEARING HORRIBLY ONLY ON THE INSIDE HALF OF THE TIRES. I HAD A FOUR WHEEL ALIGNMENT DONE, BUT IT HASN'T HELPED THE UNEVEN WEAR. THE WEAR PATTERN IS WAVY, LIKE A ROLLER COASTER. I BELIEVE THERE IS AN ISSUE WITH THESE TIRES. THE CAR IS A 2018 AUDI Q7.
Additional Notes:
I NOTICED ROUGH HANDLING AND ROAD NOISE AT 7,000 MILES. I CHECKED THE TIRES AND THEY WERE WORN UNEVENLY. THE DEALER SAID THEY NEEDED TO BE ROTATED AND THAT IT WOULD GO AWAY, BUT IT'S BEEN ANOTHER 9,000 MILES AND IT HASN'T IMPROVED. THE TIRES ARE PIRELLI SCORPION VERDE ALL SEASON RUN FLATS. THEY ARE WEARING HORRIBLY ONLY ON THE INSIDE HALF OF THE TIRES. I HAD A FOUR WHEEL ALIGNMENT DONE, BUT IT HASN'T HELPED THE UNEVEN WEAR. THE WEAR PATTERN IS WAVY, LIKE A ROLLER COASTER. I BELIEVE THERE IS AN ISSUE WITH THESE TIRES. THE CAR IS A 2018 AUDI Q7.
Mfg Campaign: 11283044
Recall Date: Nov 30, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
THE OEM GOODYEAR EAGLE RUN FLAT TECHNOLOGY (RFT) TIRES THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE ARE STARTING TO "CHUNK" ON THE OUTER EDGES OF THE TIRE. THE TREAD IS STILL AT 8/32 AND THE CAR ONLY HAS 9,700 MILES ON IT. THIS IS A WELL DOCUMENTED ISSUE ON 2018 AUDI Q7'S WITH THIS TIRE, SO MUCH SO THAT THERE IS A TSB OUT FOR THE ISSUE. HOWEVER, AUDI AND THE DEALERSHIP HAVE DECLINED TO REPLACE THE DEFECTIVE TIRES EVEN THOUGH THEY ARE CLEARLY WEARING DIFFERENTLY THAN THE BACK ONES. THEIR EXPLANATION IS THAT THIS IS "NORMAL WEAR", BUT NO OTHER CAR I HAVE DRIVEN HAS HAD THIS TYPE OF TIRE WEAR.
Corrective Action:
THE OEM GOODYEAR EAGLE RUN FLAT TECHNOLOGY (RFT) TIRES THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE ARE STARTING TO "CHUNK" ON THE OUTER EDGES OF THE TIRE. THE TREAD IS STILL AT 8/32 AND THE CAR ONLY HAS 9,700 MILES ON IT. THIS IS A WELL DOCUMENTED ISSUE ON 2018 AUDI Q7'S WITH THIS TIRE, SO MUCH SO THAT THERE IS A TSB OUT FOR THE ISSUE. HOWEVER, AUDI AND THE DEALERSHIP HAVE DECLINED TO REPLACE THE DEFECTIVE TIRES EVEN THOUGH THEY ARE CLEARLY WEARING DIFFERENTLY THAN THE BACK ONES. THEIR EXPLANATION IS THAT THIS IS "NORMAL WEAR", BUT NO OTHER CAR I HAVE DRIVEN HAS HAD THIS TYPE OF TIRE WEAR.
Additional Notes:
THE OEM GOODYEAR EAGLE RUN FLAT TECHNOLOGY (RFT) TIRES THAT WERE ORIGINALLY INSTALLED ON THE VEHICLE ARE STARTING TO "CHUNK" ON THE OUTER EDGES OF THE TIRE. THE TREAD IS STILL AT 8/32 AND THE CAR ONLY HAS 9,700 MILES ON IT. THIS IS A WELL DOCUMENTED ISSUE ON 2018 AUDI Q7'S WITH THIS TIRE, SO MUCH SO THAT THERE IS A TSB OUT FOR THE ISSUE. HOWEVER, AUDI AND THE DEALERSHIP HAVE DECLINED TO REPLACE THE DEFECTIVE TIRES EVEN THOUGH THEY ARE CLEARLY WEARING DIFFERENTLY THAN THE BACK ONES. THEIR EXPLANATION IS THAT THIS IS "NORMAL WEAR", BUT NO OTHER CAR I HAVE DRIVEN HAS HAD THIS TYPE OF TIRE WEAR.
Mfg Campaign: 11282505
Recall Date: Nov 26, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION
Corrective Action:
THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION
Additional Notes:
THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION
Mfg Campaign: 11257430
Recall Date: Sep 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION
Corrective Action:
THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION
Additional Notes:
THE DRIVER ASSIST SYSTEM ON THE CAR HAS BEEN COMPLETELY MALFUNCTIONING. IT WILL SLAM ON THE BRAKES WHEN TURNING, AND HAS ALMOST CAUSED SEVERAL ACCIDENTS. THE VEHICLE HAS BEEN IN THE DEALERSHIP FOR A TOTAL OF MORE THAN A MONTH WITH NO RESOLUTION
Mfg Campaign: 11257430
Recall Date: Sep 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DRIVING ON INTERSTATE 29 AND SUV STARTED ACTING FUNNY AND THEN STOPPED. CALLED AUDI CARE AND THEY HAD TRUCK TOWED TO OMAHA NE. THEY PUT IN NEW FUEL TANK, PUMP AND LINE. HAD MY SUV IN SHOP FOR TWO WEEKS LESS THAN TWO WEEKS LATER DRIVING AND ALL THE SUDDEN MY GAS LIGHT COMES ON. I STOPPED AND PUT GAS IN AND GOT HOME. DROVE INTO THE GARAGE AND FUEL WAS RUNNING OUT FROM UNDER THE TRUCK. CALLED AUDI CARE AGAIN AND COULDN'T GET TOWED UNTIL FUEL STOPPED LEAKING BECAUSE OF SAFETY CONCERNS. TRUCK HAS BEEN IN SHOP FOR OVER TWO WEEKS AGAIN. SO, OUT OF OVER 6 WEEKS I HAVE HAD MY Q7 FOR LESS THAN TWO WEEKS TO DRIVE.
Corrective Action:
DRIVING ON INTERSTATE 29 AND SUV STARTED ACTING FUNNY AND THEN STOPPED. CALLED AUDI CARE AND THEY HAD TRUCK TOWED TO OMAHA NE. THEY PUT IN NEW FUEL TANK, PUMP AND LINE. HAD MY SUV IN SHOP FOR TWO WEEKS LESS THAN TWO WEEKS LATER DRIVING AND ALL THE SUDDEN MY GAS LIGHT COMES ON. I STOPPED AND PUT GAS IN AND GOT HOME. DROVE INTO THE GARAGE AND FUEL WAS RUNNING OUT FROM UNDER THE TRUCK. CALLED AUDI CARE AGAIN AND COULDN'T GET TOWED UNTIL FUEL STOPPED LEAKING BECAUSE OF SAFETY CONCERNS. TRUCK HAS BEEN IN SHOP FOR OVER TWO WEEKS AGAIN. SO, OUT OF OVER 6 WEEKS I HAVE HAD MY Q7 FOR LESS THAN TWO WEEKS TO DRIVE.
Additional Notes:
DRIVING ON INTERSTATE 29 AND SUV STARTED ACTING FUNNY AND THEN STOPPED. CALLED AUDI CARE AND THEY HAD TRUCK TOWED TO OMAHA NE. THEY PUT IN NEW FUEL TANK, PUMP AND LINE. HAD MY SUV IN SHOP FOR TWO WEEKS LESS THAN TWO WEEKS LATER DRIVING AND ALL THE SUDDEN MY GAS LIGHT COMES ON. I STOPPED AND PUT GAS IN AND GOT HOME. DROVE INTO THE GARAGE AND FUEL WAS RUNNING OUT FROM UNDER THE TRUCK. CALLED AUDI CARE AGAIN AND COULDN'T GET TOWED UNTIL FUEL STOPPED LEAKING BECAUSE OF SAFETY CONCERNS. TRUCK HAS BEEN IN SHOP FOR OVER TWO WEEKS AGAIN. SO, OUT OF OVER 6 WEEKS I HAVE HAD MY Q7 FOR LESS THAN TWO WEEKS TO DRIVE.
Mfg Campaign: 11246644
Recall Date: Aug 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
EXCESSIVE TIRE WEAR CONTINENTAL TIRES INSTALLED AS ORIGINAL EQUIPMENT WORN OUT AT 14,000 MILES; IDENTICAL TIRES INSTALLED AND SHOWING EXCESSIVE WEAR AT 3500 MILES.
Corrective Action:
EXCESSIVE TIRE WEAR CONTINENTAL TIRES INSTALLED AS ORIGINAL EQUIPMENT WORN OUT AT 14,000 MILES; IDENTICAL TIRES INSTALLED AND SHOWING EXCESSIVE WEAR AT 3500 MILES.
Additional Notes:
EXCESSIVE TIRE WEAR CONTINENTAL TIRES INSTALLED AS ORIGINAL EQUIPMENT WORN OUT AT 14,000 MILES; IDENTICAL TIRES INSTALLED AND SHOWING EXCESSIVE WEAR AT 3500 MILES.
Mfg Campaign: 11234737
Recall Date: Jul 25, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE GETS LOCKED AND CAN'T UNLOCK IT EVEN WHEN KEYS ARE IN PANTS POCKET. NEED TO GO TO DRIVER SEAT AND UNLOCK IT. IT HAPPENED TO MULTIPLE TIMES WHEN I HAD THE KEY IN MY POCKET AND I CAME TO BACK SEAT TO GET SOMETHING AND CLOSED THE DOOR. CAR GOT LOCKE AND COULD NOT UNLOCK IT FROM REAR SEATS. I HAD TO CLIMB OVER TO DRIVER SEAT TO UNLOCK FROM THERE. THIS IS A SAFETY ISSUE TO ME BECAUSE TODDLER CAN BE IN THE BACK SEAT AND GET LOCKED. TO ME IT DOES NOT MAKE SENSE WHEN KEYS AND INSIDE THE CAR. PLEASE LOOK INTO THIS MATTER. THIS IS A $80K CAR AND THIS IS WHAT HAPPENS. THESE COMPANIES ARE NOTHING BIT MONEY GRABBING ORGANIZATIONS!!!
Corrective Action:
VEHICLE GETS LOCKED AND CAN'T UNLOCK IT EVEN WHEN KEYS ARE IN PANTS POCKET. NEED TO GO TO DRIVER SEAT AND UNLOCK IT. IT HAPPENED TO MULTIPLE TIMES WHEN I HAD THE KEY IN MY POCKET AND I CAME TO BACK SEAT TO GET SOMETHING AND CLOSED THE DOOR. CAR GOT LOCKE AND COULD NOT UNLOCK IT FROM REAR SEATS. I HAD TO CLIMB OVER TO DRIVER SEAT TO UNLOCK FROM THERE. THIS IS A SAFETY ISSUE TO ME BECAUSE TODDLER CAN BE IN THE BACK SEAT AND GET LOCKED. TO ME IT DOES NOT MAKE SENSE WHEN KEYS AND INSIDE THE CAR. PLEASE LOOK INTO THIS MATTER. THIS IS A $80K CAR AND THIS IS WHAT HAPPENS. THESE COMPANIES ARE NOTHING BIT MONEY GRABBING ORGANIZATIONS!!!
Additional Notes:
VEHICLE GETS LOCKED AND CAN'T UNLOCK IT EVEN WHEN KEYS ARE IN PANTS POCKET. NEED TO GO TO DRIVER SEAT AND UNLOCK IT. IT HAPPENED TO MULTIPLE TIMES WHEN I HAD THE KEY IN MY POCKET AND I CAME TO BACK SEAT TO GET SOMETHING AND CLOSED THE DOOR. CAR GOT LOCKE AND COULD NOT UNLOCK IT FROM REAR SEATS. I HAD TO CLIMB OVER TO DRIVER SEAT TO UNLOCK FROM THERE. THIS IS A SAFETY ISSUE TO ME BECAUSE TODDLER CAN BE IN THE BACK SEAT AND GET LOCKED. TO ME IT DOES NOT MAKE SENSE WHEN KEYS AND INSIDE THE CAR. PLEASE LOOK INTO THIS MATTER. THIS IS A $80K CAR AND THIS IS WHAT HAPPENS. THESE COMPANIES ARE NOTHING BIT MONEY GRABBING ORGANIZATIONS!!!
Mfg Campaign: 11221950
Recall Date: Jun 23, 2019
Volkswagen Group Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
Potential Consequences:
TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED THAT THE AUTONOMOUS BRAKE ASSIST FUNCTION ENGAGED MORE THAN TWICE WITHOUT WARNING. THE FAILURE OCCURRED WHILE AT AN INTERSECTION AND UPON MAKING A LEFT TURN. THE VEHICLE HAD COME TO A COMPLETE STOP WHEN A RED WARNING INDICATOR ILLUMINATED AND INDICATED TO TAKE THE VEHICLE TO THE DEALER FOR SERVICING. THE CONTACT WAS UNCERTAIN IF THE DRIVER ASSIST FUNCTION WAS FAULTY AND COULD CAUSE A CRASH. AUDI ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) INITIALLY INDICATED THAT THIS WAS A NORMAL CONDITION. AFTER THE FAILURE RECURRED, THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED THAT THE AUTONOMOUS BRAKE ASSIST FUNCTION ENGAGED MORE THAN TWICE WITHOUT WARNING. THE FAILURE OCCURRED WHILE AT AN INTERSECTION AND UPON MAKING A LEFT TURN. THE VEHICLE HAD COME TO A COMPLETE STOP WHEN A RED WARNING INDICATOR ILLUMINATED AND INDICATED TO TAKE THE VEHICLE TO THE DEALER FOR SERVICING. THE CONTACT WAS UNCERTAIN IF THE DRIVER ASSIST FUNCTION WAS FAULTY AND COULD CAUSE A CRASH. AUDI ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) INITIALLY INDICATED THAT THIS WAS A NORMAL CONDITION. AFTER THE FAILURE RECURRED, THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2018 AUDI Q7. THE CONTACT STATED THAT THE AUTONOMOUS BRAKE ASSIST FUNCTION ENGAGED MORE THAN TWICE WITHOUT WARNING. THE FAILURE OCCURRED WHILE AT AN INTERSECTION AND UPON MAKING A LEFT TURN. THE VEHICLE HAD COME TO A COMPLETE STOP WHEN A RED WARNING INDICATOR ILLUMINATED AND INDICATED TO TAKE THE VEHICLE TO THE DEALER FOR SERVICING. THE CONTACT WAS UNCERTAIN IF THE DRIVER ASSIST FUNCTION WAS FAULTY AND COULD CAUSE A CRASH. AUDI ASHEVILLE (621 BREVARD RD, ASHEVILLE, NC 28806, (828) 232-4000) INITIALLY INDICATED THAT THIS WAS A NORMAL CONDITION. AFTER THE FAILURE RECURRED, THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR FURTHER DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO DETERMINE IF THEY HAD A REMEDY. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11210627
Recall Date: May 29, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
OUR Q7 3.0T PRESTIGE ENGINE BLEW WHILE DRIVING AND LEFT US STRANDED ON A COUNTRY ROAD AT 12:45 IN THE MORNING. THEN TO ADD INSULT TO INJURY, AFTER FIGHTING WITH AUDI CARE FOR THE LAST MONTH THEY ONLY AGREED TO REIMBURSE US $200 OUT OF A $525 TOW BILL BECAUSE WE DIDN'T CALL THEM TO SCHEDULE THE TOW. WE DIDN'T EVEN KNOW THAT SERVICE EXISTED AND AT 12:45 AM WITH A CAR THAT JUST DIED AND WAS IN THE ROAD, WE JUST WANTED TO CONTACT THE CLOSEST PLACE AND GET OUR CAR OFF THE ROAD AS WE WERE WORRIED ABOUT OUR SAFETY AND GETTING HIT BY ANOTHER VEHICLE.
Corrective Action:
OUR Q7 3.0T PRESTIGE ENGINE BLEW WHILE DRIVING AND LEFT US STRANDED ON A COUNTRY ROAD AT 12:45 IN THE MORNING. THEN TO ADD INSULT TO INJURY, AFTER FIGHTING WITH AUDI CARE FOR THE LAST MONTH THEY ONLY AGREED TO REIMBURSE US $200 OUT OF A $525 TOW BILL BECAUSE WE DIDN'T CALL THEM TO SCHEDULE THE TOW. WE DIDN'T EVEN KNOW THAT SERVICE EXISTED AND AT 12:45 AM WITH A CAR THAT JUST DIED AND WAS IN THE ROAD, WE JUST WANTED TO CONTACT THE CLOSEST PLACE AND GET OUR CAR OFF THE ROAD AS WE WERE WORRIED ABOUT OUR SAFETY AND GETTING HIT BY ANOTHER VEHICLE.
Additional Notes:
OUR Q7 3.0T PRESTIGE ENGINE BLEW WHILE DRIVING AND LEFT US STRANDED ON A COUNTRY ROAD AT 12:45 IN THE MORNING. THEN TO ADD INSULT TO INJURY, AFTER FIGHTING WITH AUDI CARE FOR THE LAST MONTH THEY ONLY AGREED TO REIMBURSE US $200 OUT OF A $525 TOW BILL BECAUSE WE DIDN'T CALL THEM TO SCHEDULE THE TOW. WE DIDN'T EVEN KNOW THAT SERVICE EXISTED AND AT 12:45 AM WITH A CAR THAT JUST DIED AND WAS IN THE ROAD, WE JUST WANTED TO CONTACT THE CLOSEST PLACE AND GET OUR CAR OFF THE ROAD AS WE WERE WORRIED ABOUT OUR SAFETY AND GETTING HIT BY ANOTHER VEHICLE.
Mfg Campaign: 11203914
Recall Date: Apr 26, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR
Corrective Action:
AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR
Additional Notes:
AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR
Mfg Campaign: 11193369
Recall Date: Apr 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR
Corrective Action:
AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR
Additional Notes:
AUDI HAS A PRE SENSE FEATURE THAT WILL AUTOMATICALLY SLAM ON THE BRAKES. IT FAILS CONSTANTLY AND SLAMS ON THE BRAKES AT VARIOUS TIMES. SO FAR IT HAS BEEN AT SLOW SPEEDS, BUT SOMEONE IS GOING TO GET KILLED BY THIS FEATURE. THERE IS NO WAY TO AUTOMATICALLY TURN IT OFF, AND IT TURNS ON EVERY TIME YOU RESTART THE CAR
Mfg Campaign: 11193369
Recall Date: Apr 2, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I BOUGHT A BRAND NEW 2018 AUDI Q7 PRETIGE WITH GOODYEAR RUN FLAT TIRES. ALL FOUR TIRES FAILED OR ARE FAILING WITH TREAD LOSS AND TREAD SEPARATION/DELAMINATING. I BOUGHT TIRE HAZARD COVERAGE AT ADDED COST. AT 6500 MILES ONE TIRE LOST A LARGE TREAD SECTION, AND THIS TIRE WAS REPLACED BY AUDI BEND OREGON. AS OF TODAY WHEN I TOOK CAR TO AUDI NAPLES FL, NOW THE OTHER THREE TIRES AT 17000 MILES ALL SHOW DEFECT. AUDI WILL NOT STAND BY THE WARRANTY STATE NO IT'S OVER 12000 MILEDELAMINATION/FRAYING TREAD. AUDI STATES ITS A GOODYEAR TIRE ISSUE BUT AUDI PUT THESE TIRES ON THE CARS THEY SOLD. THEY STATED THAT DUE TO PROBLEMS AUDI PUTS PERRILLI OR CONTINENTAL TIRES AND NO LONGER GOODYEAR. I NEVER GOT AN ALERT TO DEFECT OR TO GETTING TIRES INSPECTED FOR A DEFECT. THEY NOW WANT ME TO PAY FOR 4 NEW TIRES WITHOUT ANY ALLOWANCE FOR MY UPFRONT WARRANTY COST AND THE FACT AUDI STATED THEY WERE SWITCHING OUT TO PERELLI TIRES BUT IT EXPIRED FOR ME. THESE TIRES ARE NOT SAFE AND I WILL ATTACH PICTURES OF THE DEFECTS. AND THE DOT NUMBERS OF THE 3 ORGANIC FINAL TIRES AND THE ONE REPLACED - NEC4JJ1R4617 NEC4JJ1R3917 NEC4JJ1R4717 NEC4JJ1R4717
Corrective Action:
I BOUGHT A BRAND NEW 2018 AUDI Q7 PRETIGE WITH GOODYEAR RUN FLAT TIRES. ALL FOUR TIRES FAILED OR ARE FAILING WITH TREAD LOSS AND TREAD SEPARATION/DELAMINATING. I BOUGHT TIRE HAZARD COVERAGE AT ADDED COST. AT 6500 MILES ONE TIRE LOST A LARGE TREAD SECTION, AND THIS TIRE WAS REPLACED BY AUDI BEND OREGON. AS OF TODAY WHEN I TOOK CAR TO AUDI NAPLES FL, NOW THE OTHER THREE TIRES AT 17000 MILES ALL SHOW DEFECT. AUDI WILL NOT STAND BY THE WARRANTY STATE NO IT'S OVER 12000 MILEDELAMINATION/FRAYING TREAD. AUDI STATES ITS A GOODYEAR TIRE ISSUE BUT AUDI PUT THESE TIRES ON THE CARS THEY SOLD. THEY STATED THAT DUE TO PROBLEMS AUDI PUTS PERRILLI OR CONTINENTAL TIRES AND NO LONGER GOODYEAR. I NEVER GOT AN ALERT TO DEFECT OR TO GETTING TIRES INSPECTED FOR A DEFECT. THEY NOW WANT ME TO PAY FOR 4 NEW TIRES WITHOUT ANY ALLOWANCE FOR MY UPFRONT WARRANTY COST AND THE FACT AUDI STATED THEY WERE SWITCHING OUT TO PERELLI TIRES BUT IT EXPIRED FOR ME. THESE TIRES ARE NOT SAFE AND I WILL ATTACH PICTURES OF THE DEFECTS. AND THE DOT NUMBERS OF THE 3 ORGANIC FINAL TIRES AND THE ONE REPLACED - NEC4JJ1R4617 NEC4JJ1R3917 NEC4JJ1R4717 NEC4JJ1R4717
Additional Notes:
I BOUGHT A BRAND NEW 2018 AUDI Q7 PRETIGE WITH GOODYEAR RUN FLAT TIRES. ALL FOUR TIRES FAILED OR ARE FAILING WITH TREAD LOSS AND TREAD SEPARATION/DELAMINATING. I BOUGHT TIRE HAZARD COVERAGE AT ADDED COST. AT 6500 MILES ONE TIRE LOST A LARGE TREAD SECTION, AND THIS TIRE WAS REPLACED BY AUDI BEND OREGON. AS OF TODAY WHEN I TOOK CAR TO AUDI NAPLES FL, NOW THE OTHER THREE TIRES AT 17000 MILES ALL SHOW DEFECT. AUDI WILL NOT STAND BY THE WARRANTY STATE NO IT'S OVER 12000 MILEDELAMINATION/FRAYING TREAD. AUDI STATES ITS A GOODYEAR TIRE ISSUE BUT AUDI PUT THESE TIRES ON THE CARS THEY SOLD. THEY STATED THAT DUE TO PROBLEMS AUDI PUTS PERRILLI OR CONTINENTAL TIRES AND NO LONGER GOODYEAR. I NEVER GOT AN ALERT TO DEFECT OR TO GETTING TIRES INSPECTED FOR A DEFECT. THEY NOW WANT ME TO PAY FOR 4 NEW TIRES WITHOUT ANY ALLOWANCE FOR MY UPFRONT WARRANTY COST AND THE FACT AUDI STATED THEY WERE SWITCHING OUT TO PERELLI TIRES BUT IT EXPIRED FOR ME. THESE TIRES ARE NOT SAFE AND I WILL ATTACH PICTURES OF THE DEFECTS. AND THE DOT NUMBERS OF THE 3 ORGANIC FINAL TIRES AND THE ONE REPLACED - NEC4JJ1R4617 NEC4JJ1R3917 NEC4JJ1R4717 NEC4JJ1R4717
Mfg Campaign: 11174598
Recall Date: Feb 5, 2019
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE CAR CAN BE LOCKED BY A TODDLER FROM REAR SEAT EVEN WHEN THE CHILD SAFETY IS ENABLED WHILE THE CAR IS IDLE. IT DOES NOT MATTER WHETHER THE REMOTE/KEY IS INSIDE OR OUTSIDE THE CAR. WHEN THE CAR IS IDLE, YOU CANNOT UNLOCK THE CAR USING THE REMOTE AND THE TODDLER WILL BE LOCKED INSIDE THE CAR. THIS CASE IS THE SAME PROBLEM AS THE CASE OF NHTSA ID NUMBER: 10626358, WHICH WAS REPORTED FOR 2014 AUDI Q7 IN 2014. I SEARCHED ONLINE AND FOUND LOTS OF PEOPLE ARE REPORTING SIMILAR PROBLEM. BUT THIS CASE POTENTIALLY CAN BE DEADLY FOR THE TODDLER IF THE CAR IS PARKED IN A NON-OPEN SPACE. THE 2014 CASE REPORT MENTIONED THAT THIS PROBLEM HAS BEEN THERE FOR AT LEAST 5 YEAR BEFORE 2014. SO, IT HAS BEEN ALMOST 10 YEAR SINCE THE PROBLEM WAS REPORTED. FORTUNATELY, THE MOTHER WAS INSIDE THE CAR TOGETHER WITH THE TODDLE AND SHE UNLOCKED THE CAR FROM INSIDE. OTHERWISE, IT WILL BE A TRAGIC DAY FOR US WITH ALMOST 0 DEGREE AND THE SNOW STORM. AUDI NEED TO DISABLE THE 'LOCK ALL DOOR FROM REAR' FUNCTION. THIS IS A VERY SERIOUS SAFETY CONCERN AND AUDI SHOULD PAY ATTENTION TO FIX THE PROBLEM. IN SUMMARY, THERE ARE TWO SITUATIONS THAT THE TODDLER CAN LOCK HIMSELF INSIDE THE CAR: 1. THE CAR IS NOT RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR IF THE PARENTS ACCIDENTLY LEFT THE REMOTE IN THE CAR. FOR THIS CASE, THE PARENTS CAN UNLOCK THE CAR WITH THE OTHER SET OF REMOTE. 2. THE CAR IS RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR NO MATTER WHERE THE REMOTE IS. BUT IN THIS CASE, THE DOOR CANNOT BE UNLOCKED WITH THE REMOTE. SO, IF YOU ARE OUTSIDE THE CAR (FOR EXAMPLE, JUST FINISHED BUCKLING UP THE TODDLER), YOU ARE OUT OF LUCK. I DON'T KNOW WHAT YOU CAN DO BEFORE THE CAR IS OUT OF GAS. AND THIS SITUATION IS MORE DANGEROUS.
Corrective Action:
THE CAR CAN BE LOCKED BY A TODDLER FROM REAR SEAT EVEN WHEN THE CHILD SAFETY IS ENABLED WHILE THE CAR IS IDLE. IT DOES NOT MATTER WHETHER THE REMOTE/KEY IS INSIDE OR OUTSIDE THE CAR. WHEN THE CAR IS IDLE, YOU CANNOT UNLOCK THE CAR USING THE REMOTE AND THE TODDLER WILL BE LOCKED INSIDE THE CAR. THIS CASE IS THE SAME PROBLEM AS THE CASE OF NHTSA ID NUMBER: 10626358, WHICH WAS REPORTED FOR 2014 AUDI Q7 IN 2014. I SEARCHED ONLINE AND FOUND LOTS OF PEOPLE ARE REPORTING SIMILAR PROBLEM. BUT THIS CASE POTENTIALLY CAN BE DEADLY FOR THE TODDLER IF THE CAR IS PARKED IN A NON-OPEN SPACE. THE 2014 CASE REPORT MENTIONED THAT THIS PROBLEM HAS BEEN THERE FOR AT LEAST 5 YEAR BEFORE 2014. SO, IT HAS BEEN ALMOST 10 YEAR SINCE THE PROBLEM WAS REPORTED. FORTUNATELY, THE MOTHER WAS INSIDE THE CAR TOGETHER WITH THE TODDLE AND SHE UNLOCKED THE CAR FROM INSIDE. OTHERWISE, IT WILL BE A TRAGIC DAY FOR US WITH ALMOST 0 DEGREE AND THE SNOW STORM. AUDI NEED TO DISABLE THE 'LOCK ALL DOOR FROM REAR' FUNCTION. THIS IS A VERY SERIOUS SAFETY CONCERN AND AUDI SHOULD PAY ATTENTION TO FIX THE PROBLEM. IN SUMMARY, THERE ARE TWO SITUATIONS THAT THE TODDLER CAN LOCK HIMSELF INSIDE THE CAR: 1. THE CAR IS NOT RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR IF THE PARENTS ACCIDENTLY LEFT THE REMOTE IN THE CAR. FOR THIS CASE, THE PARENTS CAN UNLOCK THE CAR WITH THE OTHER SET OF REMOTE. 2. THE CAR IS RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR NO MATTER WHERE THE REMOTE IS. BUT IN THIS CASE, THE DOOR CANNOT BE UNLOCKED WITH THE REMOTE. SO, IF YOU ARE OUTSIDE THE CAR (FOR EXAMPLE, JUST FINISHED BUCKLING UP THE TODDLER), YOU ARE OUT OF LUCK. I DON'T KNOW WHAT YOU CAN DO BEFORE THE CAR IS OUT OF GAS. AND THIS SITUATION IS MORE DANGEROUS.
Additional Notes:
THE CAR CAN BE LOCKED BY A TODDLER FROM REAR SEAT EVEN WHEN THE CHILD SAFETY IS ENABLED WHILE THE CAR IS IDLE. IT DOES NOT MATTER WHETHER THE REMOTE/KEY IS INSIDE OR OUTSIDE THE CAR. WHEN THE CAR IS IDLE, YOU CANNOT UNLOCK THE CAR USING THE REMOTE AND THE TODDLER WILL BE LOCKED INSIDE THE CAR. THIS CASE IS THE SAME PROBLEM AS THE CASE OF NHTSA ID NUMBER: 10626358, WHICH WAS REPORTED FOR 2014 AUDI Q7 IN 2014. I SEARCHED ONLINE AND FOUND LOTS OF PEOPLE ARE REPORTING SIMILAR PROBLEM. BUT THIS CASE POTENTIALLY CAN BE DEADLY FOR THE TODDLER IF THE CAR IS PARKED IN A NON-OPEN SPACE. THE 2014 CASE REPORT MENTIONED THAT THIS PROBLEM HAS BEEN THERE FOR AT LEAST 5 YEAR BEFORE 2014. SO, IT HAS BEEN ALMOST 10 YEAR SINCE THE PROBLEM WAS REPORTED. FORTUNATELY, THE MOTHER WAS INSIDE THE CAR TOGETHER WITH THE TODDLE AND SHE UNLOCKED THE CAR FROM INSIDE. OTHERWISE, IT WILL BE A TRAGIC DAY FOR US WITH ALMOST 0 DEGREE AND THE SNOW STORM. AUDI NEED TO DISABLE THE 'LOCK ALL DOOR FROM REAR' FUNCTION. THIS IS A VERY SERIOUS SAFETY CONCERN AND AUDI SHOULD PAY ATTENTION TO FIX THE PROBLEM. IN SUMMARY, THERE ARE TWO SITUATIONS THAT THE TODDLER CAN LOCK HIMSELF INSIDE THE CAR: 1. THE CAR IS NOT RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR IF THE PARENTS ACCIDENTLY LEFT THE REMOTE IN THE CAR. FOR THIS CASE, THE PARENTS CAN UNLOCK THE CAR WITH THE OTHER SET OF REMOTE. 2. THE CAR IS RUNNING. THE TODDLER CAN LOCK HIMSELF IN THE CAR NO MATTER WHERE THE REMOTE IS. BUT IN THIS CASE, THE DOOR CANNOT BE UNLOCKED WITH THE REMOTE. SO, IF YOU ARE OUTSIDE THE CAR (FOR EXAMPLE, JUST FINISHED BUCKLING UP THE TODDLER), YOU ARE OUT OF LUCK. I DON'T KNOW WHAT YOU CAN DO BEFORE THE CAR IS OUT OF GAS. AND THIS SITUATION IS MORE DANGEROUS.
Mfg Campaign: 11172331
Recall Date: Jan 27, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Corrective Action:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Additional Notes:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Mfg Campaign: 11170252
Recall Date: Jan 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Corrective Action:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Additional Notes:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Mfg Campaign: 11170252
Recall Date: Jan 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
WHEELS
Potential Consequences:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Corrective Action:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Additional Notes:
I WAS TAKING A U-TURN UNDER A FREEWAY IN MY 10 MONTH OLD AUDI Q7. AS I WAS FINISHING THE U-TURN A STABILIZATION ERROR MESSAGE APPEARED AND MY BRAKES WENT OUT. I WAS FINISHING MY UTURN AND COULDN'T SLOW DOWN SOI ENDED UP RUNNING INTO THE CEMENT BARRIER WITH MY RIGHT BACK WHEEL AND WENT ONTO THE FEEDER. LUCKILY IT WAS AT 5AM SO NO OTHER CARS WERE ON THE ROAD. HITTING THE BARRIER SLOWED BY CAR DOWN TO 5 MPH. AS I STRAIGHTENED OUT MY CAR, THE BRAKES STARTED WORKING AGAIN. I HAD THE CAR TOWED TO THE DEALERSHIP. THE DEALERSHIP SAID AUDI OF AMERICA HAD TO LOOK AT IT. THE ENGINEER FINALLY CAME TO LOOK AT IT ON JAN 3RD (3 WEEKS AFTER THE ACCIDENT). HE SAID THAT THEY COULDN'T TEST DRIVE THE CAR BECAUSE THE CONTROL ARM WAS BROKEN BUT THE TESTS THEY RAN SHOWED THAT NOTHING WAS WRONG WITH THE CAR AND TOLD ME TO CALL MY INSURANCE. I ASKED HOW THEY KNEW NOTHING WAS WRONG AND THEY SAID TESTS WERE RUN. I ASKED HOW THEY EXPLAINED THE ERROR MESSAGES (STABILIZATION ERROR AND SAFETY ERROR). THEY SAID THOSE CAME UP AFTER THE ACCIDENT. THEY DON'T THE TIME OF THE ACCIDENT SO HOW DO THEY KNOW THIS?. I TOOK PICTURES OF THE ERROR MESSAGES AND KNOW THE TIMING OF THAT. I ASKED FOR A PRINT OUT OF THEIR FINDINGS 3 TIMES. IT HAS BEEN 10 DAYS AND I STILL HAVE NOT GOTTEN ANYTHING FROM THEM. THE CAR IS STILL SITTING AT THE DEALERSHIP.
Mfg Campaign: 11170252
Recall Date: Jan 15, 2019
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.
Corrective Action:
THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.
Additional Notes:
THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.
Mfg Campaign: 11144662
Recall Date: Nov 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.
Corrective Action:
THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.
Additional Notes:
THE BRAKES HAVE SQUEALED SINCE 3K MILES. NO MATTER THE WEATHER CONDITIONS MAY BE. WE HAVE BEEN TOLD THAT IS NORMAL, BUT I AM RESEARCHING OTHERWISE. AT 5AM LEAVING THE HOME, THE BRAKES SQUEAL, AT 2PM SQUEALING, 5PM SQUEALING, MIDNIGHT SQUEALING. FOR BEING A LUXURY VEHICLE I LOVE AND TRUST, THIS MAKES ME EXTREMELY NERVOUS AND EMBARRASSED WHEN NEIGHBORS ARE OUT AND HEAR THIS SQUEALING. THE BRAKE FOOT PEDAL DOES NOT GLIDE WHEN BEING USED. THE STEERING WHEEL HAS A LOCKING MOTION WHEN BEING USED ON TURNS.
Mfg Campaign: 11144662
Recall Date: Nov 1, 2018
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CAR IS EQUIPPED WITH 360 DEGREE CAMERAS AND SYSTEM DEFAULTS TO GRAPHIC MODE (VS CAMERA MODE) IN AN UNPREDICTABLE MANNER. THIS REQUIRES THE USER, WHILE IN REVERSE, TO CHANGE THE SETTINGS BACK TO CAMERA MODE IN ORDER TO SEE THE VEHICLE CLEARLY IN THE SYSTEM. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE YOU ARE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY. I UNDERSTAND THAT THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. IT IS ALSO MY UNDERSTANDING THAT AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.
Corrective Action:
CAR IS EQUIPPED WITH 360 DEGREE CAMERAS AND SYSTEM DEFAULTS TO GRAPHIC MODE (VS CAMERA MODE) IN AN UNPREDICTABLE MANNER. THIS REQUIRES THE USER, WHILE IN REVERSE, TO CHANGE THE SETTINGS BACK TO CAMERA MODE IN ORDER TO SEE THE VEHICLE CLEARLY IN THE SYSTEM. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE YOU ARE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY. I UNDERSTAND THAT THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. IT IS ALSO MY UNDERSTANDING THAT AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.
Additional Notes:
CAR IS EQUIPPED WITH 360 DEGREE CAMERAS AND SYSTEM DEFAULTS TO GRAPHIC MODE (VS CAMERA MODE) IN AN UNPREDICTABLE MANNER. THIS REQUIRES THE USER, WHILE IN REVERSE, TO CHANGE THE SETTINGS BACK TO CAMERA MODE IN ORDER TO SEE THE VEHICLE CLEARLY IN THE SYSTEM. THIS IS A SAFETY-RELATED DEFECT DUE TO THE DISTRACTING NATURE OF THE UNPREDICTABILITY OF THE STATE OF YOUR BACKUP CAMERA, THE COGNITIVELY COMPLEX AND DISTRACTING STEPS NEEDED TO CHANGE TO CAMERA VIEW WHILE YOU ARE BACKING UP, AND THE SAFETY ISSUE CAUSED BY NOT HAVING THE CAMERAS WORK PROPERLY. I UNDERSTAND THAT THIS AFFECTS NEARLY EVERY AUDI WITH THIS OPTION SOLD IN THE 2018 MODEL YEAR. IT IS ALSO MY UNDERSTANDING THAT AUDI HAS ACKNOWLEDGED THIS SAFETY ISSUE BUT HAS REFUSED TO OFFER ANY SOLUTION FOR OVER A YEAR -- AND MORE IMPORTANTLY, HAS CONTINUED TO KNOWINGLY SELL THOUSANDS OF VEHICLES WITH THIS DEFECT, AND HAS MISREPRESENTED THE SAFETY FEATURES OF THESE CARS.
Mfg Campaign: 11129459
Recall Date: Sep 14, 2018
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