Complaints & Recalls
Official Safety Recalls - Important!
3 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2018-2020 Audi Q7 vehicles. The padding on the vehicle's C-pillar may not absorb enough impact in the event of a crash.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 70H8
Recall Date: Oct 27, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2019 Audi Q8 and 2017-2019 Audi Q7 vehicles. The bolt connecting the steering shaft to the steering gear may loosen, possibly resulting in a loss of steering control.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 36A1
Recall Date: Mar 16, 2020
Volkswagen Group Of America, Inc.
Safety Issue:
Volkswagen Group of America, Inc. (Audi) is recalling certain 2016-2018 Q7, A6 and A7 vehicles, and 2015-2018 Audi A8 vehicles. The left and right fuel rails may leak fuel.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: 24DP
Recall Date: Jan 16, 2019
Consumer Complaints
152 ComplaintsVolkswagen Group Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Bad water pump and thermostat for 2018 Audi q7 59,000 miles I see it has been a class action lawsuit on the water pumps
Corrective Action:
Bad water pump and thermostat for 2018 Audi q7 59,000 miles I see it has been a class action lawsuit on the water pumps
Additional Notes:
Bad water pump and thermostat for 2018 Audi q7 59,000 miles I see it has been a class action lawsuit on the water pumps
Mfg Campaign: 11635382
Recall Date: Jan 11, 2025
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
A very distracting warning about an issue with a front left side marker keeps popping up - on some rides multiple times in a minute! - and the only way to address it is, according to the dealership, to pay almost $7,000 to replace the entire headlamp assembly. It’s so distracting I do not permit the new teenage driver in our family to drive the car because I do not think it is safe. The visual is alarming and appears in the display immediately behind the steering wheel, so it is distracting. I think it makes a Ping! noise too, each time it appears. The car passed inspection because the light still works, there seems to be some other problem deep in the assembly that is causing the distracting warning. Given the cost and the safety issue from the distraction, I was surprised there is not a recall on this. So, I am reporting it now. Here is the information the dealership provided with the estimate: IMMEDIATE ATTENTION UPON INSPECTION AND DIAGNOSING FOUND LEFT HEADLAMP ASSEMBLY IS DEFECTIVE 450TU FOR HEADLAMP REPLACEMENT 350 TU FOR FRONT CAMERA CALIBRATION REPLACE HEADLAMP ASSEMBLY IS 6,973.89
Corrective Action:
A very distracting warning about an issue with a front left side marker keeps popping up - on some rides multiple times in a minute! - and the only way to address it is, according to the dealership, to pay almost $7,000 to replace the entire headlamp assembly. It’s so distracting I do not permit the new teenage driver in our family to drive the car because I do not think it is safe. The visual is alarming and appears in the display immediately behind the steering wheel, so it is distracting. I think it makes a Ping! noise too, each time it appears. The car passed inspection because the light still works, there seems to be some other problem deep in the assembly that is causing the distracting warning. Given the cost and the safety issue from the distraction, I was surprised there is not a recall on this. So, I am reporting it now. Here is the information the dealership provided with the estimate: IMMEDIATE ATTENTION UPON INSPECTION AND DIAGNOSING FOUND LEFT HEADLAMP ASSEMBLY IS DEFECTIVE 450TU FOR HEADLAMP REPLACEMENT 350 TU FOR FRONT CAMERA CALIBRATION REPLACE HEADLAMP ASSEMBLY IS 6,973.89
Additional Notes:
A very distracting warning about an issue with a front left side marker keeps popping up - on some rides multiple times in a minute! - and the only way to address it is, according to the dealership, to pay almost $7,000 to replace the entire headlamp assembly. It’s so distracting I do not permit the new teenage driver in our family to drive the car because I do not think it is safe. The visual is alarming and appears in the display immediately behind the steering wheel, so it is distracting. I think it makes a Ping! noise too, each time it appears. The car passed inspection because the light still works, there seems to be some other problem deep in the assembly that is causing the distracting warning. Given the cost and the safety issue from the distraction, I was surprised there is not a recall on this. So, I am reporting it now. Here is the information the dealership provided with the estimate: IMMEDIATE ATTENTION UPON INSPECTION AND DIAGNOSING FOUND LEFT HEADLAMP ASSEMBLY IS DEFECTIVE 450TU FOR HEADLAMP REPLACEMENT 350 TU FOR FRONT CAMERA CALIBRATION REPLACE HEADLAMP ASSEMBLY IS 6,973.89
Mfg Campaign: 11631422
Recall Date: Dec 18, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
97CB (NHTSA campaign ID 16V642000. This recall address this issue on the 2018 Audi Q7. Side marker light malfunction. Does my vehicle qualify?
Corrective Action:
97CB (NHTSA campaign ID 16V642000. This recall address this issue on the 2018 Audi Q7. Side marker light malfunction. Does my vehicle qualify?
Additional Notes:
97CB (NHTSA campaign ID 16V642000. This recall address this issue on the 2018 Audi Q7. Side marker light malfunction. Does my vehicle qualify?
Mfg Campaign: 11630643
Recall Date: Dec 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Corrective Action:
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Additional Notes:
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Mfg Campaign: 11630338
Recall Date: Dec 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Corrective Action:
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Additional Notes:
Getting error message regarding "Front Right Side Marker Light Defective". My car has a little over 66K and has no problems. There was an Audi recall ampaign97CB (NHTSA campaign ID #16V642000) that addresses this exact issue and applies to some affected VIN numbers, but mine is not included.
Mfg Campaign: 11630338
Recall Date: Dec 12, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.
Corrective Action:
Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.
Additional Notes:
Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.
Mfg Campaign: 11630208
Recall Date: Dec 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.
Corrective Action:
Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.
Additional Notes:
Error code for right front side marker light faulty. Light seems to be working. I've had two mechanics look at the car. They can't figure out what's wrong. Error message appears randomly. Brakes are very squeaky. I took the car to Audi and they said it was normal and I should brake more aggressively.
Mfg Campaign: 11630208
Recall Date: Dec 11, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
My car shows a warning message that says, right front side marker light issue. I understand Audi issued a recall for this issue but only for certain VINs which did not include my car.
Corrective Action:
My car shows a warning message that says, right front side marker light issue. I understand Audi issued a recall for this issue but only for certain VINs which did not include my car.
Additional Notes:
My car shows a warning message that says, right front side marker light issue. I understand Audi issued a recall for this issue but only for certain VINs which did not include my car.
Mfg Campaign: 11629396
Recall Date: Dec 7, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The left front side marker light is defective. However, the left front side marker light is working. The vehicle keeps reporting this error. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue, but this problem has always existed. Even 2018 Audi vehicles have this problem.
Corrective Action:
The left front side marker light is defective. However, the left front side marker light is working. The vehicle keeps reporting this error. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue, but this problem has always existed. Even 2018 Audi vehicles have this problem.
Additional Notes:
The left front side marker light is defective. However, the left front side marker light is working. The vehicle keeps reporting this error. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) addresses this exact issue, but this problem has always existed. Even 2018 Audi vehicles have this problem.
Mfg Campaign: 11628711
Recall Date: Dec 3, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Audi Q7 front right parking light defective. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) 16V642000 My vehicle says no open recalls but I get the error meaaage.
Corrective Action:
Audi Q7 front right parking light defective. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) 16V642000 My vehicle says no open recalls but I get the error meaaage.
Additional Notes:
Audi Q7 front right parking light defective. Audi recall campaign 97CB (NHTSA campaign ID 16V642000) 16V642000 My vehicle says no open recalls but I get the error meaaage.
Mfg Campaign: 11628141
Recall Date: Dec 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
Valve three burnt causing engine failure and replacement
Corrective Action:
Valve three burnt causing engine failure and replacement
Additional Notes:
Valve three burnt causing engine failure and replacement
Mfg Campaign: 11624893
Recall Date: Nov 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Rear spring and lower plates have snapped and are broken. This happened at around 60,000 miles. A lot of 2017 & 2018 Audi Q7 owners are complaining at Audi Forums. Please take a look at this issue. Thank you.
Corrective Action:
Rear spring and lower plates have snapped and are broken. This happened at around 60,000 miles. A lot of 2017 & 2018 Audi Q7 owners are complaining at Audi Forums. Please take a look at this issue. Thank you.
Additional Notes:
Rear spring and lower plates have snapped and are broken. This happened at around 60,000 miles. A lot of 2017 & 2018 Audi Q7 owners are complaining at Audi Forums. Please take a look at this issue. Thank you.
Mfg Campaign: 11623158
Recall Date: Nov 1, 2024
Volkswagen Group Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
See attached document for complaint.
Corrective Action:
See attached document for complaint.
Additional Notes:
See attached document for complaint.
Mfg Campaign: 11622426
Recall Date: Oct 29, 2024
Volkswagen Group Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Corrective Action:
At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Additional Notes:
At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Mfg Campaign: 11622103
Recall Date: Oct 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Corrective Action:
At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Additional Notes:
At my 100k mile inspection it was noted that an engine mount is leaking. With a repair cost in the multiple thousands I checked online and have found this to be an extremely common occurrence with possible disastrous implications.
Mfg Campaign: 11622103
Recall Date: Oct 26, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
We were driving down the expressway when the car began to vibrate. We pulled over and had lights on the dash. We had it towed to a dealership where it was diagnosed as a burnt valve and ruined motor. I believe a new Audi engine quote was around $26,000. We took very good care of this car. This is a common issue and will become more common as these engines fail.
Corrective Action:
We were driving down the expressway when the car began to vibrate. We pulled over and had lights on the dash. We had it towed to a dealership where it was diagnosed as a burnt valve and ruined motor. I believe a new Audi engine quote was around $26,000. We took very good care of this car. This is a common issue and will become more common as these engines fail.
Additional Notes:
We were driving down the expressway when the car began to vibrate. We pulled over and had lights on the dash. We had it towed to a dealership where it was diagnosed as a burnt valve and ruined motor. I believe a new Audi engine quote was around $26,000. We took very good care of this car. This is a common issue and will become more common as these engines fail.
Mfg Campaign: 11621815
Recall Date: Oct 24, 2024
Volkswagen Group Of America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Car starting giving an error that the “Front right side parking light is defective”.
Corrective Action:
Car starting giving an error that the “Front right side parking light is defective”.
Additional Notes:
Car starting giving an error that the “Front right side parking light is defective”.
Mfg Campaign: 11619770
Recall Date: Oct 15, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
The contact owns a 2018 Audi Q7. The contact stated that while driving at approximately 15 MPH and attempting to make a left turn, the steering wheel seized without warning. The contact stated that the passenger’s side front and rear wheels struck the curb causing the vehicle to spin out. The contact was able to regain control of the vehicle. The vehicle was brought to a stop and was towed to the dealer to be diagnosed. The contact was informed that the steering rack had failed due to a loss of communication with the steering module. The vehicle had not been repaired. The manufacturer had not been made aware of the failure. The failure mileage was 64,851.
Corrective Action:
The contact owns a 2018 Audi Q7. The contact stated that while driving at approximately 15 MPH and attempting to make a left turn, the steering wheel seized without warning. The contact stated that the passenger’s side front and rear wheels struck the curb causing the vehicle to spin out. The contact was able to regain control of the vehicle. The vehicle was brought to a stop and was towed to the dealer to be diagnosed. The contact was informed that the steering rack had failed due to a loss of communication with the steering module. The vehicle had not been repaired. The manufacturer had not been made aware of the failure. The failure mileage was 64,851.
Additional Notes:
The contact owns a 2018 Audi Q7. The contact stated that while driving at approximately 15 MPH and attempting to make a left turn, the steering wheel seized without warning. The contact stated that the passenger’s side front and rear wheels struck the curb causing the vehicle to spin out. The contact was able to regain control of the vehicle. The vehicle was brought to a stop and was towed to the dealer to be diagnosed. The contact was informed that the steering rack had failed due to a loss of communication with the steering module. The vehicle had not been repaired. The manufacturer had not been made aware of the failure. The failure mileage was 64,851.
Mfg Campaign: 11615905
Recall Date: Sep 23, 2024
Volkswagen Group Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
There is rapid pecking noise / vibration when traveling during all right directional curves in the road. When I head in to a slight curve where the steering wheel only needs to be moved a few degrees to the right, the noise is such that I can feel it around the firewall and footwell of both driver and passenger side not to mention it is very loud and annoying. I notified Bill Jacobs BMW along with the brakes squealing while backing up) where I bought the vehicle and they said to take it to an Audi dealer. I went to Audi of Lexington KY and they were wanting to charge me over 8K to replace the exhaust. I did have the exhaust replaced and new front brakes completely replaced and the issue for both are still present. Very disappointed since I found TWO TSB's relating to my vehicle after paying so much for the work. There is a TSB for the Exhaust downpipe and mounts as well as a TSB for squealing brakes. Being told, all German cars have squeaky brakes is BS.
Corrective Action:
There is rapid pecking noise / vibration when traveling during all right directional curves in the road. When I head in to a slight curve where the steering wheel only needs to be moved a few degrees to the right, the noise is such that I can feel it around the firewall and footwell of both driver and passenger side not to mention it is very loud and annoying. I notified Bill Jacobs BMW along with the brakes squealing while backing up) where I bought the vehicle and they said to take it to an Audi dealer. I went to Audi of Lexington KY and they were wanting to charge me over 8K to replace the exhaust. I did have the exhaust replaced and new front brakes completely replaced and the issue for both are still present. Very disappointed since I found TWO TSB's relating to my vehicle after paying so much for the work. There is a TSB for the Exhaust downpipe and mounts as well as a TSB for squealing brakes. Being told, all German cars have squeaky brakes is BS.
Additional Notes:
There is rapid pecking noise / vibration when traveling during all right directional curves in the road. When I head in to a slight curve where the steering wheel only needs to be moved a few degrees to the right, the noise is such that I can feel it around the firewall and footwell of both driver and passenger side not to mention it is very loud and annoying. I notified Bill Jacobs BMW along with the brakes squealing while backing up) where I bought the vehicle and they said to take it to an Audi dealer. I went to Audi of Lexington KY and they were wanting to charge me over 8K to replace the exhaust. I did have the exhaust replaced and new front brakes completely replaced and the issue for both are still present. Very disappointed since I found TWO TSB's relating to my vehicle after paying so much for the work. There is a TSB for the Exhaust downpipe and mounts as well as a TSB for squealing brakes. Being told, all German cars have squeaky brakes is BS.
Mfg Campaign: 11614466
Recall Date: Sep 13, 2024
Volkswagen Group Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I researched this issue and noticed a widespread problem with the light detection of the 2017 modes and the 2018 Audi Q7 left front-side marker light. I have had this issue with my vehicle twice, resulting in over 4,000 dollars in repairs each time. I noticed that the 2018 models were left off, but I am sure there are more owners with this exact problem, and I believe this recall should be granted to 2017-2019 owners since the vehicles are in the same generation and have the same vehicle components on them. This is a widely known issue and a clear cash grab for Audi as the repair process to fix this is over $4,000 dollars each time, and the issue has not been resolved and is not covered under many warranties.
Corrective Action:
I researched this issue and noticed a widespread problem with the light detection of the 2017 modes and the 2018 Audi Q7 left front-side marker light. I have had this issue with my vehicle twice, resulting in over 4,000 dollars in repairs each time. I noticed that the 2018 models were left off, but I am sure there are more owners with this exact problem, and I believe this recall should be granted to 2017-2019 owners since the vehicles are in the same generation and have the same vehicle components on them. This is a widely known issue and a clear cash grab for Audi as the repair process to fix this is over $4,000 dollars each time, and the issue has not been resolved and is not covered under many warranties.
Additional Notes:
I researched this issue and noticed a widespread problem with the light detection of the 2017 modes and the 2018 Audi Q7 left front-side marker light. I have had this issue with my vehicle twice, resulting in over 4,000 dollars in repairs each time. I noticed that the 2018 models were left off, but I am sure there are more owners with this exact problem, and I believe this recall should be granted to 2017-2019 owners since the vehicles are in the same generation and have the same vehicle components on them. This is a widely known issue and a clear cash grab for Audi as the repair process to fix this is over $4,000 dollars each time, and the issue has not been resolved and is not covered under many warranties.
Mfg Campaign: 11612461
Recall Date: Sep 4, 2024
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