Complaints & Recalls
Official Safety Recalls - Important!
48 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 and 2021 Model Y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-17-007
Recall Date: May 9, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-002
Recall Date: May 25, 2021
Consumer Complaints
1.7K ComplaintsTesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11454238
Recall Date: Feb 26, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11454238
Recall Date: Feb 26, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Car will suddenly brake hard when a pickup truck or semi truck is in the oncoming lane at highway speeds when adaptive cruise is engaged. This happens nearly every time a larger vehicle is in the oncoming lane, mostly only on two lane highways. Will also [XXX] occasionally brake for apparently no reason with adaptive cruise on. Tesla service knows of this problem and claims there is no fix. The hard braking happens every drive multiple times and nearly causes us to get rear ended by following cars. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11454238
Recall Date: Feb 26, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Phantom breaking occurring. Started Immediately after taking delivery of the Tesla. Usually occurs with auto steer activated. Has become progressively worse and now occurs while only using cruise control. I have had close calls on dozens of occasions, mainly with people almost rear ending me due to the sudden severe breaking. Occurs with no other vehicles on the road. Is worse when on 2 lane roads with or without approaching vehicles, on shaded roads and occasionally when raining. Has been occurring Since delivery on 5/28/21.
Corrective Action:
Phantom breaking occurring. Started Immediately after taking delivery of the Tesla. Usually occurs with auto steer activated. Has become progressively worse and now occurs while only using cruise control. I have had close calls on dozens of occasions, mainly with people almost rear ending me due to the sudden severe breaking. Occurs with no other vehicles on the road. Is worse when on 2 lane roads with or without approaching vehicles, on shaded roads and occasionally when raining. Has been occurring Since delivery on 5/28/21.
Additional Notes:
Phantom breaking occurring. Started Immediately after taking delivery of the Tesla. Usually occurs with auto steer activated. Has become progressively worse and now occurs while only using cruise control. I have had close calls on dozens of occasions, mainly with people almost rear ending me due to the sudden severe breaking. Occurs with no other vehicles on the road. Is worse when on 2 lane roads with or without approaching vehicles, on shaded roads and occasionally when raining. Has been occurring Since delivery on 5/28/21.
Mfg Campaign: 11454263
Recall Date: Feb 26, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Mfg Campaign: 11454046
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING
Potential Consequences:
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Tesla Model Y. The contact stated that while driving at various highway speeds with either the cruise control or self-driving feature activated, the vehicle would independently brake without warning. The contact spoke with the service center about the failure and was informed that they were aware of the failure. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was unknown.
Mfg Campaign: 11454046
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Corrective Action:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Additional Notes:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Mfg Campaign: 11454081
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Corrective Action:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Additional Notes:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Mfg Campaign: 11454081
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Corrective Action:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Additional Notes:
Sudden and dramatic application of emergency collision braking for no apparent reason. No objects in the road in the driving path of the vehicle, but the emergency braking system engages. Available for inspection upon request. Having this occur during traffic can result in being rear ended as the braking can be so severely applied. Bodily injury in the form of whiplash is also foreseeable. The problem has not been reproduced by the dealer or service center. The vehicle has not been inspected for these problems. There is a warning chime prior to almost every event. Sometimes it just slows without warning. They first occurred on our first long road trip beyond twenty miles.
Mfg Campaign: 11454081
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Corrective Action:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Additional Notes:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Mfg Campaign: 11454193
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Corrective Action:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Additional Notes:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Mfg Campaign: 11454193
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Corrective Action:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Additional Notes:
This vehicle when on ADAS (aka autopilot) and adaptive cruise control I experience constant "phantom" braking where car will slow down or slam on brakes for seemingly no reason. Most noticeable on a non separated highway phantom braking occurs constantly and is very predictable when large truck is near on the oncoming lane; happens probably 80% of the time. Slamming on the brakes for no reason is alarming and dangerous in my estimation. This system is completely unusable and very unnerving. Ironically I had a 2019 Model 3 with the same features and did this very rarely so this feature is much worse than it was on older vehicles with radar.
Mfg Campaign: 11454193
Recall Date: Feb 25, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Phantom braking on a two lane highway. The vehicle would suddenly go into emergency braking when a truck was coming in the opposite direction. We were making a 200 mile round trip and it happened approximately 6 times. Called Tesla who advised to disable automatic braking on two lane highway until bug was fixed,
Corrective Action:
Phantom braking on a two lane highway. The vehicle would suddenly go into emergency braking when a truck was coming in the opposite direction. We were making a 200 mile round trip and it happened approximately 6 times. Called Tesla who advised to disable automatic braking on two lane highway until bug was fixed,
Additional Notes:
Phantom braking on a two lane highway. The vehicle would suddenly go into emergency braking when a truck was coming in the opposite direction. We were making a 200 mile round trip and it happened approximately 6 times. Called Tesla who advised to disable automatic braking on two lane highway until bug was fixed,
Mfg Campaign: 11453737
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Corrective Action:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Additional Notes:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Mfg Campaign: 11453763
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Corrective Action:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Additional Notes:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Mfg Campaign: 11453763
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Corrective Action:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Additional Notes:
I was on a road trip and no less than 20 times over 10 hours, my car when standard cruise control was set, the car applied the brakes HARD for me without any warning. It went from scary to nearly resulting in a rear-end collision. The cause ranged from absolutely no reason except for maybe a slight dip in the highway(? weird) to oncoming traffic - standard, nothing close to an emergency situation. I had ALL auto features disabled and was just using the set speed feature. I've submitted a service request but the next appointment is in two weeks and in the meantime, I'm frankly scared to drive the car. It happened at 70 miles per hour and immediately dropped me down to 40 on the highway and I just about had to take a break from driving I was so shaken. It also happens on local backroads when I have the feature set to just 35 miles per hour.
Mfg Campaign: 11453763
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Corrective Action:
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Additional Notes:
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Mfg Campaign: 11453841
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Corrective Action:
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Additional Notes:
This is the second Tesla I have owned and the previous model did not have this problem at all. This vehicle has phantom emergency braking occurrences during use with the cruise control and also with the auto drive feature. It will randomly brake hard when there is nothing around the vehicle, either in front, back or sides. I have contacted Tesla 3 times, the first two they said nothing was wrong and the 3rd time is scheduled for February 28 here in Houston. The first two times Tesla told me to record the time and place of the occurrence so that they could look at the data that was being input to the vehicle. I did this but it did not work. When the vehicle has an emergency braking occurrence all of the occupants of the vehicle are violently slammed forward until the driver can push down on the accelerator or disable the cruise or auto drive. This has caused us to almost lose control multiple times. As of right now no one can use the cruise or the auto drive feature at all, it is just too scary when the vehicle decides to have a phantom brake event with no problems around the vehicle. THIS HAS OCCURED DOZENS OF TIMES OVER THE LAST FEW MONTHS.
Mfg Campaign: 11453841
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Daily phantom breaking, puts me at risk of being rear-ended. There is one specific stretch of road where this always happens - wide 4 lane road free of any possible complications for the vision system. Happens regularly and without warning in other circumstances as well.
Corrective Action:
Daily phantom breaking, puts me at risk of being rear-ended. There is one specific stretch of road where this always happens - wide 4 lane road free of any possible complications for the vision system. Happens regularly and without warning in other circumstances as well.
Additional Notes:
Daily phantom breaking, puts me at risk of being rear-ended. There is one specific stretch of road where this always happens - wide 4 lane road free of any possible complications for the vision system. Happens regularly and without warning in other circumstances as well.
Mfg Campaign: 11453849
Recall Date: Feb 24, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I was driving on a 2 lane highway at about 60 mph in the middle of my lane. The adaptive cruise control was used to manage my speed. Another vehicle was travelling in the opposite direction going toward me, and in the middle of their lane. The other vehicle was an 18 wheel truck. Suddenly, with no warning, the braking system slowed my vehicle. Both myself and my wife felt our seat belts tighten quickly. There was a vehicle behind us, that nearly hit us when the brakes were applied so quickly, for no apparent reason. I had to quickly put my foot on the accelerator pedal to stop the braking, and get back to the correct speed. This has happened several times, usually when driving on a road that gently curves to the right. The sudden braking also occurred when there was no other traffic, just a new section of pavement on the road ahead of us. The loud collision warning sounds came on each time, which startled us. There was no reason for the warning. This caused me to react very quickly, which could have resulted in overcorrection, possibly leading to an accident. After learning about bug reports, I sent in a bug report to Tesla immediately after every incidents I called Tesla to report the problem. They eventually replied that there were no issues with my vehicle, that it was working properly. I set up a service appointment to have the problem diagnosed. I wanted them to diagnose the "phantom breaking". Their diagnosis - "Verified Proper Operation". They noted that it was a "Known Characteristic, future firmware solution". The correction was "Remote education" - they tried to inform me how to correctly drive with adaptive cruise control, then told us to stop using cruise control. My wife and I are scared of using cruise control, as we are sure it will happen again, and someone could crash into us from the rear if it happens again. The way Tesla responded made us feel as if they didn't care about our concerns.
Corrective Action:
I was driving on a 2 lane highway at about 60 mph in the middle of my lane. The adaptive cruise control was used to manage my speed. Another vehicle was travelling in the opposite direction going toward me, and in the middle of their lane. The other vehicle was an 18 wheel truck. Suddenly, with no warning, the braking system slowed my vehicle. Both myself and my wife felt our seat belts tighten quickly. There was a vehicle behind us, that nearly hit us when the brakes were applied so quickly, for no apparent reason. I had to quickly put my foot on the accelerator pedal to stop the braking, and get back to the correct speed. This has happened several times, usually when driving on a road that gently curves to the right. The sudden braking also occurred when there was no other traffic, just a new section of pavement on the road ahead of us. The loud collision warning sounds came on each time, which startled us. There was no reason for the warning. This caused me to react very quickly, which could have resulted in overcorrection, possibly leading to an accident. After learning about bug reports, I sent in a bug report to Tesla immediately after every incidents I called Tesla to report the problem. They eventually replied that there were no issues with my vehicle, that it was working properly. I set up a service appointment to have the problem diagnosed. I wanted them to diagnose the "phantom breaking". Their diagnosis - "Verified Proper Operation". They noted that it was a "Known Characteristic, future firmware solution". The correction was "Remote education" - they tried to inform me how to correctly drive with adaptive cruise control, then told us to stop using cruise control. My wife and I are scared of using cruise control, as we are sure it will happen again, and someone could crash into us from the rear if it happens again. The way Tesla responded made us feel as if they didn't care about our concerns.
Additional Notes:
I was driving on a 2 lane highway at about 60 mph in the middle of my lane. The adaptive cruise control was used to manage my speed. Another vehicle was travelling in the opposite direction going toward me, and in the middle of their lane. The other vehicle was an 18 wheel truck. Suddenly, with no warning, the braking system slowed my vehicle. Both myself and my wife felt our seat belts tighten quickly. There was a vehicle behind us, that nearly hit us when the brakes were applied so quickly, for no apparent reason. I had to quickly put my foot on the accelerator pedal to stop the braking, and get back to the correct speed. This has happened several times, usually when driving on a road that gently curves to the right. The sudden braking also occurred when there was no other traffic, just a new section of pavement on the road ahead of us. The loud collision warning sounds came on each time, which startled us. There was no reason for the warning. This caused me to react very quickly, which could have resulted in overcorrection, possibly leading to an accident. After learning about bug reports, I sent in a bug report to Tesla immediately after every incidents I called Tesla to report the problem. They eventually replied that there were no issues with my vehicle, that it was working properly. I set up a service appointment to have the problem diagnosed. I wanted them to diagnose the "phantom breaking". Their diagnosis - "Verified Proper Operation". They noted that it was a "Known Characteristic, future firmware solution". The correction was "Remote education" - they tried to inform me how to correctly drive with adaptive cruise control, then told us to stop using cruise control. My wife and I are scared of using cruise control, as we are sure it will happen again, and someone could crash into us from the rear if it happens again. The way Tesla responded made us feel as if they didn't care about our concerns.
Mfg Campaign: 11453925
Recall Date: Feb 24, 2022
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