Complaints & Recalls
Official Safety Recalls - Important!
48 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2023 Model 3 and 2020-2023 Model Y vehicles. One or both taillights may intermittently fail to illuminate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-016
Recall Date: Nov 15, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model 3 and 2021 Model Y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-17-007
Recall Date: May 9, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y vehicles. The front and rear suspension knuckles may fracture, causing the suspension links to separate.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-004
Recall Date: Nov 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-00-004
Recall Date: Oct 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2021 Model Y and 2019-2021 Model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-31-003
Recall Date: Oct 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model 3 and 2020-2021 Model Y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-33-002
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2020 Model 3 and 2019-2021 Model Y vehicles. One or both fasteners that secure the front seat shoulder belt to the b-pillar may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-001
Recall Date: May 25, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2019-2021 Model Y vehicles. One or both fasteners that secure the left and right second row seat belt retractors may not be properly attached.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-20-002
Recall Date: May 25, 2021
Consumer Complaints
1.7K ComplaintsTesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Corrective Action:
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Additional Notes:
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Mfg Campaign: 11455056
Recall Date: Mar 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Corrective Action:
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Additional Notes:
While driving 50-55 mph down a two lane highway, with adaptive cruise control in place, the vehicle suddenly slowed and signaled a front collision by beeping. It was terrifying as there was nothing in front of us. It was a clear day and we were lucky that there was no car behind us, as it could have easily caused an accident. We are now not wanting to use our cruise control or the autopilot that we purchased for this vehicle, until more is understood about the cause.
Mfg Campaign: 11455056
Recall Date: Mar 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Corrective Action:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Additional Notes:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Mfg Campaign: 11455083
Recall Date: Mar 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Corrective Action:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Additional Notes:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Mfg Campaign: 11455083
Recall Date: Mar 3, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Corrective Action:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Additional Notes:
This complaint is specific to the automatic control of the Model Y related to "PHANTOM BRAKING". This is an ongoing problem with the "AUTOPILOT" and "FULL SELF DRIVING" functions on my car, it has always had. Most of the miles on my car are freeway and highway miles. Regardless of which of the automatic functions selected on my car, "phantom braking" occurs repeatedly in a startling fashion that doesn't seem to be related to the environment the car is being driven in. The problem is consistent enough that I will not use any of the auto driving functions when I have passengers in the car with me. The problem requires constant intervention by the driver. There are 2 versions of this type of un-commanded breaking: 1. Unexpected braking with no computer warnings or alerts. It can be hard braking or, light to medium breaking, for no apparent or justifiable reason. This type of breaking can happen sporadically or, at times it can happen in a chain fashion that can be so continuous that it becomes necessary to disengage the automatic functions completely. Although, it happens at varying times of day and different kinds of traffic, making it nearly impossible to relate the event to any specific cause, I have noticed it happens almost 100% of the time when a large vehicle is approaching from the opposite direction on a two lane road. That will usually be version 2 type of full emergency braking. 2. Full emergency braking with computer visual warning and loud computer audio alert. This type of braking is EXTREMELY dangerous because, just like with version 1 braking, it happens un-expectantly and for no apparent or justifiable reason. If this type of braking happens in freeway traffic, as I have experienced, it can cause a rear end collision or worse, a chain of collisions. Tesla is aware of this problem and I have reported it multiple times. I have received no response from Tesla related to these problems. I have experienced this problem since the car was new.
Mfg Campaign: 11455083
Recall Date: Mar 3, 2022
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
The rear passenger seat reclines randomly when vehicle is in motion with passengers in seat. The seat can randomly fall flat or decline at various angles. I have a video if needed.
Corrective Action:
The rear passenger seat reclines randomly when vehicle is in motion with passengers in seat. The seat can randomly fall flat or decline at various angles. I have a video if needed.
Additional Notes:
The rear passenger seat reclines randomly when vehicle is in motion with passengers in seat. The seat can randomly fall flat or decline at various angles. I have a video if needed.
Mfg Campaign: 11454798
Recall Date: Mar 2, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
the emergency braking failed, by activating when it should not have activated. Caused hard braking which the rear car almost ran into me. Vehicle has not been taken into dealer to be reproduced or confirmed by dealer. Vehicle has not be taken into dealer to be inspected. On vehicle display, there was a pedestrian image causing hard braking, but no actual pedestrian was there.
Corrective Action:
the emergency braking failed, by activating when it should not have activated. Caused hard braking which the rear car almost ran into me. Vehicle has not been taken into dealer to be reproduced or confirmed by dealer. Vehicle has not be taken into dealer to be inspected. On vehicle display, there was a pedestrian image causing hard braking, but no actual pedestrian was there.
Additional Notes:
the emergency braking failed, by activating when it should not have activated. Caused hard braking which the rear car almost ran into me. Vehicle has not been taken into dealer to be reproduced or confirmed by dealer. Vehicle has not be taken into dealer to be inspected. On vehicle display, there was a pedestrian image causing hard braking, but no actual pedestrian was there.
Mfg Campaign: 11454923
Recall Date: Mar 2, 2022
Tesla, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Corrective Action:
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Additional Notes:
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Mfg Campaign: 11454428
Recall Date: Feb 28, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Corrective Action:
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Additional Notes:
The incident occurred after a rainstorm and there was some debris laid out across the road. We were travelling in the morning before sunrise at 20 mph and we felt a small branch or object hit the underside of our car. We took it out to drive again at noon time and it warned us that the coolant was low and that car may not start up once shut down. We towed it to tesla service center in Paramus NJ and they informed us of the condition. They informed us that the coolant pipe was punctured and the coolant spread onto the battery. They explained to us that the branch hit an area and caused the coolant to leak inside the battery and there is no plate to protect it at the underside of the car. They also informed us that there could have been a fire accident if we put it on charge after the underside collision. They also informed us that the coolant pipe was plastic. Despite this flaw in their design, they insist that they will not cover it since it was an external issue and have asked us to pay close to $16,000. Please help
Mfg Campaign: 11454428
Recall Date: Feb 28, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While using Autopilot, the vehicle brakes when coming over the crest of any hill on the highway. It's not even occasionally, it's every single time I have Autopilot/CruiseControl enabled, it phantom brakes. To be clear, this is with just Autopilot, not FSD. My guess is the car can not see the road on the other side of the hill, so it freaks out. Also, this is a case of the car braking, it does not disengage Autopilot. After this happened about 20 times on a road trip I have just stopped using it. It's terrible. Also, another detail is this happens whether it's just on cruise control or autopilot. Even if I am in full control of the steering of the vehicle it still happens. Tesla doesn't have an option to just maintain speed with the cruise control where I control braking, it's the adaptive cruise control or Autopilot. Very frustrating to not be able to use something as basic as cruise control when driving across the vast expanse of West Texas without having my kids jostled awake at the crest of every hill (big or small).
Corrective Action:
While using Autopilot, the vehicle brakes when coming over the crest of any hill on the highway. It's not even occasionally, it's every single time I have Autopilot/CruiseControl enabled, it phantom brakes. To be clear, this is with just Autopilot, not FSD. My guess is the car can not see the road on the other side of the hill, so it freaks out. Also, this is a case of the car braking, it does not disengage Autopilot. After this happened about 20 times on a road trip I have just stopped using it. It's terrible. Also, another detail is this happens whether it's just on cruise control or autopilot. Even if I am in full control of the steering of the vehicle it still happens. Tesla doesn't have an option to just maintain speed with the cruise control where I control braking, it's the adaptive cruise control or Autopilot. Very frustrating to not be able to use something as basic as cruise control when driving across the vast expanse of West Texas without having my kids jostled awake at the crest of every hill (big or small).
Additional Notes:
While using Autopilot, the vehicle brakes when coming over the crest of any hill on the highway. It's not even occasionally, it's every single time I have Autopilot/CruiseControl enabled, it phantom brakes. To be clear, this is with just Autopilot, not FSD. My guess is the car can not see the road on the other side of the hill, so it freaks out. Also, this is a case of the car braking, it does not disengage Autopilot. After this happened about 20 times on a road trip I have just stopped using it. It's terrible. Also, another detail is this happens whether it's just on cruise control or autopilot. Even if I am in full control of the steering of the vehicle it still happens. Tesla doesn't have an option to just maintain speed with the cruise control where I control braking, it's the adaptive cruise control or Autopilot. Very frustrating to not be able to use something as basic as cruise control when driving across the vast expanse of West Texas without having my kids jostled awake at the crest of every hill (big or small).
Mfg Campaign: 11454489
Recall Date: Feb 28, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While using Autopilot, the vehicle brakes when coming over the crest of any hill on the highway. It's not even occasionally, it's every single time I have Autopilot/CruiseControl enabled, it phantom brakes. To be clear, this is with just Autopilot, not FSD. My guess is the car can not see the road on the other side of the hill, so it freaks out. Also, this is a case of the car braking, it does not disengage Autopilot. After this happened about 20 times on a road trip I have just stopped using it. It's terrible. Also, another detail is this happens whether it's just on cruise control or autopilot. Even if I am in full control of the steering of the vehicle it still happens. Tesla doesn't have an option to just maintain speed with the cruise control where I control braking, it's the adaptive cruise control or Autopilot. Very frustrating to not be able to use something as basic as cruise control when driving across the vast expanse of West Texas without having my kids jostled awake at the crest of every hill (big or small).
Corrective Action:
While using Autopilot, the vehicle brakes when coming over the crest of any hill on the highway. It's not even occasionally, it's every single time I have Autopilot/CruiseControl enabled, it phantom brakes. To be clear, this is with just Autopilot, not FSD. My guess is the car can not see the road on the other side of the hill, so it freaks out. Also, this is a case of the car braking, it does not disengage Autopilot. After this happened about 20 times on a road trip I have just stopped using it. It's terrible. Also, another detail is this happens whether it's just on cruise control or autopilot. Even if I am in full control of the steering of the vehicle it still happens. Tesla doesn't have an option to just maintain speed with the cruise control where I control braking, it's the adaptive cruise control or Autopilot. Very frustrating to not be able to use something as basic as cruise control when driving across the vast expanse of West Texas without having my kids jostled awake at the crest of every hill (big or small).
Additional Notes:
While using Autopilot, the vehicle brakes when coming over the crest of any hill on the highway. It's not even occasionally, it's every single time I have Autopilot/CruiseControl enabled, it phantom brakes. To be clear, this is with just Autopilot, not FSD. My guess is the car can not see the road on the other side of the hill, so it freaks out. Also, this is a case of the car braking, it does not disengage Autopilot. After this happened about 20 times on a road trip I have just stopped using it. It's terrible. Also, another detail is this happens whether it's just on cruise control or autopilot. Even if I am in full control of the steering of the vehicle it still happens. Tesla doesn't have an option to just maintain speed with the cruise control where I control braking, it's the adaptive cruise control or Autopilot. Very frustrating to not be able to use something as basic as cruise control when driving across the vast expanse of West Texas without having my kids jostled awake at the crest of every hill (big or small).
Mfg Campaign: 11454489
Recall Date: Feb 28, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
This report is not about a single incident, but rather a REPEATED problem over several years with the adaptive cruise control on 3 different Tesla cars I have owned. These cars are a 2017 Tesla S, and 2 different 2021 Tesla Y models. in each case, whenever these cars are driven on a highway with the adaptive cruise control engaged, several times during each hour of driving, the cars will rapidly brake/decelerate with no action taken to cause the situation by the driver, nor any external situations with the traffic that would justify them. With the Tesla regenerative braking, these deceleration events are so extreme that it would be easy to imagine an accident with a car following closely behind. Indeed, with these situations occurring with no warning and extreme braking they are quite frightening to the passengers traveling in the car. During the most recent occurrence, I noted the exact day and minute of it's occurrence, and filed a service request with the local Tesla office. Even with the exact time of this event, the service center was unable to find anything wrong with the car. The Tesla service center attributed this issue to problems with the Autopilot and Full Self Driving software, but none of my cars have had this optional software-only the software which came standard on each of these cars. While otherwise appreciating the good characteristics of these cars, this unexplainable deceleration problem is what caused me to sell the prior 2 models before purchasing this latest model Y, hoping that this problem would not recur. It is worth noting that I have owned several other make and model cars with comparable adaptive cruise control, yet this situation never occurred even once on any of these other makes of car.
Corrective Action:
This report is not about a single incident, but rather a REPEATED problem over several years with the adaptive cruise control on 3 different Tesla cars I have owned. These cars are a 2017 Tesla S, and 2 different 2021 Tesla Y models. in each case, whenever these cars are driven on a highway with the adaptive cruise control engaged, several times during each hour of driving, the cars will rapidly brake/decelerate with no action taken to cause the situation by the driver, nor any external situations with the traffic that would justify them. With the Tesla regenerative braking, these deceleration events are so extreme that it would be easy to imagine an accident with a car following closely behind. Indeed, with these situations occurring with no warning and extreme braking they are quite frightening to the passengers traveling in the car. During the most recent occurrence, I noted the exact day and minute of it's occurrence, and filed a service request with the local Tesla office. Even with the exact time of this event, the service center was unable to find anything wrong with the car. The Tesla service center attributed this issue to problems with the Autopilot and Full Self Driving software, but none of my cars have had this optional software-only the software which came standard on each of these cars. While otherwise appreciating the good characteristics of these cars, this unexplainable deceleration problem is what caused me to sell the prior 2 models before purchasing this latest model Y, hoping that this problem would not recur. It is worth noting that I have owned several other make and model cars with comparable adaptive cruise control, yet this situation never occurred even once on any of these other makes of car.
Additional Notes:
This report is not about a single incident, but rather a REPEATED problem over several years with the adaptive cruise control on 3 different Tesla cars I have owned. These cars are a 2017 Tesla S, and 2 different 2021 Tesla Y models. in each case, whenever these cars are driven on a highway with the adaptive cruise control engaged, several times during each hour of driving, the cars will rapidly brake/decelerate with no action taken to cause the situation by the driver, nor any external situations with the traffic that would justify them. With the Tesla regenerative braking, these deceleration events are so extreme that it would be easy to imagine an accident with a car following closely behind. Indeed, with these situations occurring with no warning and extreme braking they are quite frightening to the passengers traveling in the car. During the most recent occurrence, I noted the exact day and minute of it's occurrence, and filed a service request with the local Tesla office. Even with the exact time of this event, the service center was unable to find anything wrong with the car. The Tesla service center attributed this issue to problems with the Autopilot and Full Self Driving software, but none of my cars have had this optional software-only the software which came standard on each of these cars. While otherwise appreciating the good characteristics of these cars, this unexplainable deceleration problem is what caused me to sell the prior 2 models before purchasing this latest model Y, hoping that this problem would not recur. It is worth noting that I have owned several other make and model cars with comparable adaptive cruise control, yet this situation never occurred even once on any of these other makes of car.
Mfg Campaign: 11454552
Recall Date: Feb 28, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Second report on same issue with DIFFERENT car. This report is not about a single incident, but rather a REPEATED problem over several years with the adaptive cruise control on 3 different Tesla cars I have owned. These cars are a 2017 Tesla S, and 2 different 2021 Tesla Y models. in each case, whenever these cars are driven on a highway with the adaptive cruise control engaged, several times during each hour of driving, the cars will rapidly brake/decelerate with no action taken to cause the situation by the driver, nor any external situations with the traffic that would justify them. With the Tesla regenerative braking, these deceleration events are so extreme that it would be easy to imagine an accident with a car following closely behind. Indeed, with these situations occurring with no warning and extreme braking they are quite frightening to the passengers traveling in the car. During the most recent occurrence, I noted the exact day and minute of it's occurrence, and filed a service request with the local Tesla office. Even with the exact time of this event, the service center was unable to find anything wrong with the car. The Tesla service center attributed this issue to problems with the Autopilot and Full Self Driving software, but none of my cars have had this optional software-only the software which came standard on each of these cars. While otherwise appreciating the good characteristics of these cars, this unexplainable deceleration problem is what caused me to sell the prior 2 models before purchasing this latest model Y, hoping that this problem would not recur. It is worth noting that I have owned several other make and model cars with comparable adaptive cruise control, yet this situation never occurred even once on any of these other makes of cars.
Corrective Action:
Second report on same issue with DIFFERENT car. This report is not about a single incident, but rather a REPEATED problem over several years with the adaptive cruise control on 3 different Tesla cars I have owned. These cars are a 2017 Tesla S, and 2 different 2021 Tesla Y models. in each case, whenever these cars are driven on a highway with the adaptive cruise control engaged, several times during each hour of driving, the cars will rapidly brake/decelerate with no action taken to cause the situation by the driver, nor any external situations with the traffic that would justify them. With the Tesla regenerative braking, these deceleration events are so extreme that it would be easy to imagine an accident with a car following closely behind. Indeed, with these situations occurring with no warning and extreme braking they are quite frightening to the passengers traveling in the car. During the most recent occurrence, I noted the exact day and minute of it's occurrence, and filed a service request with the local Tesla office. Even with the exact time of this event, the service center was unable to find anything wrong with the car. The Tesla service center attributed this issue to problems with the Autopilot and Full Self Driving software, but none of my cars have had this optional software-only the software which came standard on each of these cars. While otherwise appreciating the good characteristics of these cars, this unexplainable deceleration problem is what caused me to sell the prior 2 models before purchasing this latest model Y, hoping that this problem would not recur. It is worth noting that I have owned several other make and model cars with comparable adaptive cruise control, yet this situation never occurred even once on any of these other makes of cars.
Additional Notes:
Second report on same issue with DIFFERENT car. This report is not about a single incident, but rather a REPEATED problem over several years with the adaptive cruise control on 3 different Tesla cars I have owned. These cars are a 2017 Tesla S, and 2 different 2021 Tesla Y models. in each case, whenever these cars are driven on a highway with the adaptive cruise control engaged, several times during each hour of driving, the cars will rapidly brake/decelerate with no action taken to cause the situation by the driver, nor any external situations with the traffic that would justify them. With the Tesla regenerative braking, these deceleration events are so extreme that it would be easy to imagine an accident with a car following closely behind. Indeed, with these situations occurring with no warning and extreme braking they are quite frightening to the passengers traveling in the car. During the most recent occurrence, I noted the exact day and minute of it's occurrence, and filed a service request with the local Tesla office. Even with the exact time of this event, the service center was unable to find anything wrong with the car. The Tesla service center attributed this issue to problems with the Autopilot and Full Self Driving software, but none of my cars have had this optional software-only the software which came standard on each of these cars. While otherwise appreciating the good characteristics of these cars, this unexplainable deceleration problem is what caused me to sell the prior 2 models before purchasing this latest model Y, hoping that this problem would not recur. It is worth noting that I have owned several other make and model cars with comparable adaptive cruise control, yet this situation never occurred even once on any of these other makes of cars.
Mfg Campaign: 11454556
Recall Date: Feb 28, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Corrective Action:
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Additional Notes:
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Mfg Campaign: 11454329
Recall Date: Feb 27, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Corrective Action:
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Additional Notes:
Multiple hard phantom braking events using adaptive cruise control on interstate with no obstacles.
Mfg Campaign: 11454329
Recall Date: Feb 27, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Corrective Action:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Additional Notes:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Mfg Campaign: 11454337
Recall Date: Feb 27, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Corrective Action:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Additional Notes:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Mfg Campaign: 11454337
Recall Date: Feb 27, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Corrective Action:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Additional Notes:
On Friday February 25, 2021, while driving on Florida’s Tamiami Trail (41), my Tesla repeatedly experienced extreme phantom braking, even though there were no vehicles in front of us or behind us either in our lane or the oncoming lane. It was a sunny bright morning between 9:30 and 10:00 AM.
Mfg Campaign: 11454337
Recall Date: Feb 27, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When driving cross country from Illinois to Texas, the adaptive cruise control did the phantom braking 3 separate times. The first time scared me and I was not prepared for the car to act that way. Well, wasn’t prepared for the others either. I was going 75 and to have the phantom braking kick in is a safety hazard. The car behind hit the horn.
Corrective Action:
When driving cross country from Illinois to Texas, the adaptive cruise control did the phantom braking 3 separate times. The first time scared me and I was not prepared for the car to act that way. Well, wasn’t prepared for the others either. I was going 75 and to have the phantom braking kick in is a safety hazard. The car behind hit the horn.
Additional Notes:
When driving cross country from Illinois to Texas, the adaptive cruise control did the phantom braking 3 separate times. The first time scared me and I was not prepared for the car to act that way. Well, wasn’t prepared for the others either. I was going 75 and to have the phantom braking kick in is a safety hazard. The car behind hit the horn.
Mfg Campaign: 11454367
Recall Date: Feb 27, 2022
Tesla, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
The blind spot warning creates a visual indication on the media control unit display in the center of the dashboard, but no aural warning or indication when looking at the side mirror. In effect, this requires the driver to look forward and towards the center of the vehicle to gain any value of warning, directly opposite the threat of a vehicle in the left side blind spot. This issue manifested itself while I was driving my vehicle on a 6-lane divided arterial road and was attempting to change lanes towards a left turn lane. I observed a vehicle approaching on my left while I had my turn signal activated (and saw the vehicle indicated on the MCU), and once the vehicle had passed I began to move towards the left lane to find a second vehicle rapidly approaching and pass that I had not previously seen. An aural indication that the vehicle detected another passing vehicle would have alerted me before I began changing lanes and had to perform an abrupt evasive maneuver to avoid a collision. This issue has been raised with Tesla numerous times based on comments in various online forums but has not yet been addressed by the company.
Corrective Action:
The blind spot warning creates a visual indication on the media control unit display in the center of the dashboard, but no aural warning or indication when looking at the side mirror. In effect, this requires the driver to look forward and towards the center of the vehicle to gain any value of warning, directly opposite the threat of a vehicle in the left side blind spot. This issue manifested itself while I was driving my vehicle on a 6-lane divided arterial road and was attempting to change lanes towards a left turn lane. I observed a vehicle approaching on my left while I had my turn signal activated (and saw the vehicle indicated on the MCU), and once the vehicle had passed I began to move towards the left lane to find a second vehicle rapidly approaching and pass that I had not previously seen. An aural indication that the vehicle detected another passing vehicle would have alerted me before I began changing lanes and had to perform an abrupt evasive maneuver to avoid a collision. This issue has been raised with Tesla numerous times based on comments in various online forums but has not yet been addressed by the company.
Additional Notes:
The blind spot warning creates a visual indication on the media control unit display in the center of the dashboard, but no aural warning or indication when looking at the side mirror. In effect, this requires the driver to look forward and towards the center of the vehicle to gain any value of warning, directly opposite the threat of a vehicle in the left side blind spot. This issue manifested itself while I was driving my vehicle on a 6-lane divided arterial road and was attempting to change lanes towards a left turn lane. I observed a vehicle approaching on my left while I had my turn signal activated (and saw the vehicle indicated on the MCU), and once the vehicle had passed I began to move towards the left lane to find a second vehicle rapidly approaching and pass that I had not previously seen. An aural indication that the vehicle detected another passing vehicle would have alerted me before I began changing lanes and had to perform an abrupt evasive maneuver to avoid a collision. This issue has been raised with Tesla numerous times based on comments in various online forums but has not yet been addressed by the company.
Mfg Campaign: 11454394
Recall Date: Feb 27, 2022
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