Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Left suspension front fore link broken, damaged left front tire and wasn't driable.
Corrective Action:
Left suspension front fore link broken, damaged left front tire and wasn't driable.
Additional Notes:
Left suspension front fore link broken, damaged left front tire and wasn't driable.
Mfg Campaign: 11449355
Recall Date: Jan 29, 2022
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
Some versions of Model S and X front drive unit halfshafts might cause excessive vibrations during hard acceleration at higher ride height settings. If the drive shaft fails while driving on the freeway then it will not be safe especially with kids in the car. Tesla needs to add this on their recall list. Please see service bulletin https://cdn.motor1.com/pdf-files/sb-21-39-001-replace-front-drive-unit-halfshafts.pdf
Corrective Action:
Some versions of Model S and X front drive unit halfshafts might cause excessive vibrations during hard acceleration at higher ride height settings. If the drive shaft fails while driving on the freeway then it will not be safe especially with kids in the car. Tesla needs to add this on their recall list. Please see service bulletin https://cdn.motor1.com/pdf-files/sb-21-39-001-replace-front-drive-unit-halfshafts.pdf
Additional Notes:
Some versions of Model S and X front drive unit halfshafts might cause excessive vibrations during hard acceleration at higher ride height settings. If the drive shaft fails while driving on the freeway then it will not be safe especially with kids in the car. Tesla needs to add this on their recall list. Please see service bulletin https://cdn.motor1.com/pdf-files/sb-21-39-001-replace-front-drive-unit-halfshafts.pdf
Mfg Campaign: 11447935
Recall Date: Jan 18, 2022
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated while driving approximately 10 MPH, he heard a popping sound coming from the vehicle. The contact exited the vehicle and inspected the vehicle but found no failure. There was no warning light illuminated. The contact continued driving however, at 5 MPH he heard another popping sound. The contact called a local towing company to have the vehicle towed to the dealer. While attempting to place the vehicle on the flatbed, the contact was informed that a large metallic part had fractured and detached from the vehicle. The dealer’s diagnostic result was that the driver’s side front lower fore link collar had broken off the vehicle. The vehicle was repaired out of pocket. The mechanic was not made aware of the failure. The approximate failure mileage was 57,000.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated while driving approximately 10 MPH, he heard a popping sound coming from the vehicle. The contact exited the vehicle and inspected the vehicle but found no failure. There was no warning light illuminated. The contact continued driving however, at 5 MPH he heard another popping sound. The contact called a local towing company to have the vehicle towed to the dealer. While attempting to place the vehicle on the flatbed, the contact was informed that a large metallic part had fractured and detached from the vehicle. The dealer’s diagnostic result was that the driver’s side front lower fore link collar had broken off the vehicle. The vehicle was repaired out of pocket. The mechanic was not made aware of the failure. The approximate failure mileage was 57,000.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated while driving approximately 10 MPH, he heard a popping sound coming from the vehicle. The contact exited the vehicle and inspected the vehicle but found no failure. There was no warning light illuminated. The contact continued driving however, at 5 MPH he heard another popping sound. The contact called a local towing company to have the vehicle towed to the dealer. While attempting to place the vehicle on the flatbed, the contact was informed that a large metallic part had fractured and detached from the vehicle. The dealer’s diagnostic result was that the driver’s side front lower fore link collar had broken off the vehicle. The vehicle was repaired out of pocket. The mechanic was not made aware of the failure. The approximate failure mileage was 57,000.
Mfg Campaign: 11447315
Recall Date: Jan 13, 2022
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Mfg Campaign: 11446609
Recall Date: Jan 7, 2022
Tesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Mfg Campaign: 11446609
Recall Date: Jan 7, 2022
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lightning). The contact stated that the display screen for the cameras was inoperable. The manufacturer was made aware of the failure and sent an associate to the contact's residence to inspect the vehicle. The associate inspected the hood latch and tires but not the display screen. The manufacturer informed the contact that there was a shortage of parts for the recall repair and canceled the recall repair appointment. The failure mileage was unknown.
Mfg Campaign: 11446609
Recall Date: Jan 7, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Brakes became 95% unresponsive after a car wash and near 0 degree F weather. This caused a low speed rear-end collision. Some ice build up on calipers, rotors were clean. Unsure of exact cause. Vehicle will be inspected ASAP, but I'm betting we find nothing after the ice dissipates. No warning lights. Contacted Tesla and remote diagnostics revealed no issues.
Corrective Action:
Brakes became 95% unresponsive after a car wash and near 0 degree F weather. This caused a low speed rear-end collision. Some ice build up on calipers, rotors were clean. Unsure of exact cause. Vehicle will be inspected ASAP, but I'm betting we find nothing after the ice dissipates. No warning lights. Contacted Tesla and remote diagnostics revealed no issues.
Additional Notes:
Brakes became 95% unresponsive after a car wash and near 0 degree F weather. This caused a low speed rear-end collision. Some ice build up on calipers, rotors were clean. Unsure of exact cause. Vehicle will be inspected ASAP, but I'm betting we find nothing after the ice dissipates. No warning lights. Contacted Tesla and remote diagnostics revealed no issues.
Mfg Campaign: 11446550
Recall Date: Jan 6, 2022
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Immediately after purchase of the vehicle from Tesla and on my way home from the dealer, I rolled my driver-side window down, then attempted to roll the window up upon entering the freeway. The window went half-way up, then rolled back down automatically. I attempted many times to roll the window up, but it would not go up. On the freeway, this caused a safety issue due to wind and debris entering inside the vehicle and causing safety problems for me. I took the car back to Tesla for repair. They indicated they fixed the problem, but this issue has occurred 6 more times, and each time I take the car in, they indicate it has been fixed, while the problem occurs again, not just with the driver-side window, but with other windows as well. I am seriously concerned about my safety and the safety of my family. This issue has occurred in various situations causing serious safety issues: 1. I took my car to Big Bear to ski, and the problem occurred in extremely cold temperature, exposing me and my family to extreme temperatures while attempting to operate the vehicle with the window down and unable to maintain cabin temperature for a few hours while trying to come back from the trip. 2. In two instances this issue occurred in the rain, causing water to enter the cabin and interfering with visibility and safely operating the vehicle. 3. In one instance this issue occurred while I was passing a place where landscaping sprinklers were on and I was sprayed in the face with water, seriously jeopardizing my visibility and I had to stop in place to clear my face from water before being able to see again and safely resume operation of the vehicle. 4. There are many more instances. Tesla is refusing to take back the vehicle as a lemon, despite repairing the vehicle 7 times all together, with the problem still occurring intermittently. I refuse to let my family drive the vehicle for fear of their safety, and I only drive it myself under very limited circumstances.
Corrective Action:
Immediately after purchase of the vehicle from Tesla and on my way home from the dealer, I rolled my driver-side window down, then attempted to roll the window up upon entering the freeway. The window went half-way up, then rolled back down automatically. I attempted many times to roll the window up, but it would not go up. On the freeway, this caused a safety issue due to wind and debris entering inside the vehicle and causing safety problems for me. I took the car back to Tesla for repair. They indicated they fixed the problem, but this issue has occurred 6 more times, and each time I take the car in, they indicate it has been fixed, while the problem occurs again, not just with the driver-side window, but with other windows as well. I am seriously concerned about my safety and the safety of my family. This issue has occurred in various situations causing serious safety issues: 1. I took my car to Big Bear to ski, and the problem occurred in extremely cold temperature, exposing me and my family to extreme temperatures while attempting to operate the vehicle with the window down and unable to maintain cabin temperature for a few hours while trying to come back from the trip. 2. In two instances this issue occurred in the rain, causing water to enter the cabin and interfering with visibility and safely operating the vehicle. 3. In one instance this issue occurred while I was passing a place where landscaping sprinklers were on and I was sprayed in the face with water, seriously jeopardizing my visibility and I had to stop in place to clear my face from water before being able to see again and safely resume operation of the vehicle. 4. There are many more instances. Tesla is refusing to take back the vehicle as a lemon, despite repairing the vehicle 7 times all together, with the problem still occurring intermittently. I refuse to let my family drive the vehicle for fear of their safety, and I only drive it myself under very limited circumstances.
Additional Notes:
Immediately after purchase of the vehicle from Tesla and on my way home from the dealer, I rolled my driver-side window down, then attempted to roll the window up upon entering the freeway. The window went half-way up, then rolled back down automatically. I attempted many times to roll the window up, but it would not go up. On the freeway, this caused a safety issue due to wind and debris entering inside the vehicle and causing safety problems for me. I took the car back to Tesla for repair. They indicated they fixed the problem, but this issue has occurred 6 more times, and each time I take the car in, they indicate it has been fixed, while the problem occurs again, not just with the driver-side window, but with other windows as well. I am seriously concerned about my safety and the safety of my family. This issue has occurred in various situations causing serious safety issues: 1. I took my car to Big Bear to ski, and the problem occurred in extremely cold temperature, exposing me and my family to extreme temperatures while attempting to operate the vehicle with the window down and unable to maintain cabin temperature for a few hours while trying to come back from the trip. 2. In two instances this issue occurred in the rain, causing water to enter the cabin and interfering with visibility and safely operating the vehicle. 3. In one instance this issue occurred while I was passing a place where landscaping sprinklers were on and I was sprayed in the face with water, seriously jeopardizing my visibility and I had to stop in place to clear my face from water before being able to see again and safely resume operation of the vehicle. 4. There are many more instances. Tesla is refusing to take back the vehicle as a lemon, despite repairing the vehicle 7 times all together, with the problem still occurring intermittently. I refuse to let my family drive the vehicle for fear of their safety, and I only drive it myself under very limited circumstances.
Mfg Campaign: 11446341
Recall Date: Jan 5, 2022
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The tail light flooded during rain and the tail light would not turn on. I was notified of this issue after an officer pulled me over and gave me a notice. There were no warning signs. In search of the issue online, it appears that it is a very common issue with the Model S tail lights.
Corrective Action:
The tail light flooded during rain and the tail light would not turn on. I was notified of this issue after an officer pulled me over and gave me a notice. There were no warning signs. In search of the issue online, it appears that it is a very common issue with the Model S tail lights.
Additional Notes:
The tail light flooded during rain and the tail light would not turn on. I was notified of this issue after an officer pulled me over and gave me a notice. There were no warning signs. In search of the issue online, it appears that it is a very common issue with the Model S tail lights.
Mfg Campaign: 11445891
Recall Date: Jan 2, 2022
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11445630
Recall Date: Dec 30, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11445630
Recall Date: Dec 30, 2021
Tesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The contact called the local dealer who confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
Mfg Campaign: 11445630
Recall Date: Dec 30, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Car was being pulled out of parking spot and front suspension failed. TESLA rode side service took car to TESLA dealer. TESLA said car was too heavy for parts and now the knuckles and the fore links for the front suspension need to be replaced. The car had a full alignment in February and everything was good. They said they were aware of a problem others are concerned about bit they can't do anything at this point as there is no open recall in the United States.
Corrective Action:
Car was being pulled out of parking spot and front suspension failed. TESLA rode side service took car to TESLA dealer. TESLA said car was too heavy for parts and now the knuckles and the fore links for the front suspension need to be replaced. The car had a full alignment in February and everything was good. They said they were aware of a problem others are concerned about bit they can't do anything at this point as there is no open recall in the United States.
Additional Notes:
Car was being pulled out of parking spot and front suspension failed. TESLA rode side service took car to TESLA dealer. TESLA said car was too heavy for parts and now the knuckles and the fore links for the front suspension need to be replaced. The car had a full alignment in February and everything was good. They said they were aware of a problem others are concerned about bit they can't do anything at this point as there is no open recall in the United States.
Mfg Campaign: 11445429
Recall Date: Dec 29, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Car was being pulled out of parking spot and front suspension failed. TESLA rode side service took car to TESLA dealer. TESLA said car was too heavy for parts and now the knuckles and the fore links for the front suspension need to be replaced. The car had a full alignment in February and everything was good. They said they were aware of a problem others are concerned about bit they can't do anything at this point as there is no open recall in the United States.
Corrective Action:
Car was being pulled out of parking spot and front suspension failed. TESLA rode side service took car to TESLA dealer. TESLA said car was too heavy for parts and now the knuckles and the fore links for the front suspension need to be replaced. The car had a full alignment in February and everything was good. They said they were aware of a problem others are concerned about bit they can't do anything at this point as there is no open recall in the United States.
Additional Notes:
Car was being pulled out of parking spot and front suspension failed. TESLA rode side service took car to TESLA dealer. TESLA said car was too heavy for parts and now the knuckles and the fore links for the front suspension need to be replaced. The car had a full alignment in February and everything was good. They said they were aware of a problem others are concerned about bit they can't do anything at this point as there is no open recall in the United States.
Mfg Campaign: 11445429
Recall Date: Dec 29, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Sir/Madam, I own a Tesla Model S 2016 year car. I bought it in Nov 2018 from Tesla dealership. The car had free super charging and all warranty. In a parking lot entrance, someone rear ended my car and affected car back bumper and slight dent on quarter panel. The other car may not have traveled more than 5 miles as he was turning inside parking lot. The insurance company totaled my car saying Tesla won't provide parts quickly to repair. Since they can't wait, they totaled the car. Insurance company gave the car to us after deducting salvage value. Tesla didn't do body work in our area. So I took it to another shop and repaired the bumper and quarter panel. Due to pandemic we couldn't get rebuilt title quickly. Since my car was fully insured, insurance company said we can drive the car. While we were waiting for rebuilt title, I continue to use super charging and other work from Tesla. Once the salvage title entered into the DMV system, Tesla had access to it and since then, they removed all warranty and super charging. I am a realtor and use this car very much for my business. I explained to Tesla officers the need to have super charging, but they are saying once the car has rebuilt title, they will remove super charging capability. I told them I was using super charging it after my car was fixed, but they didn't care. I asked them if they can inspect the car for safety issue and they don't want to do it. Now my problem is I couldn't super charge even in other providers super charging location also. I provided all the details about the fix, rebuilt title etc. Even if they don't want to provide warranty, I certainly need super charging for free or by paying fee. I am wiling to do any safety check they want me to do. I am doing all other services in Tesla dealership only. I hope your department could intervene and help with situation.
Corrective Action:
Sir/Madam, I own a Tesla Model S 2016 year car. I bought it in Nov 2018 from Tesla dealership. The car had free super charging and all warranty. In a parking lot entrance, someone rear ended my car and affected car back bumper and slight dent on quarter panel. The other car may not have traveled more than 5 miles as he was turning inside parking lot. The insurance company totaled my car saying Tesla won't provide parts quickly to repair. Since they can't wait, they totaled the car. Insurance company gave the car to us after deducting salvage value. Tesla didn't do body work in our area. So I took it to another shop and repaired the bumper and quarter panel. Due to pandemic we couldn't get rebuilt title quickly. Since my car was fully insured, insurance company said we can drive the car. While we were waiting for rebuilt title, I continue to use super charging and other work from Tesla. Once the salvage title entered into the DMV system, Tesla had access to it and since then, they removed all warranty and super charging. I am a realtor and use this car very much for my business. I explained to Tesla officers the need to have super charging, but they are saying once the car has rebuilt title, they will remove super charging capability. I told them I was using super charging it after my car was fixed, but they didn't care. I asked them if they can inspect the car for safety issue and they don't want to do it. Now my problem is I couldn't super charge even in other providers super charging location also. I provided all the details about the fix, rebuilt title etc. Even if they don't want to provide warranty, I certainly need super charging for free or by paying fee. I am wiling to do any safety check they want me to do. I am doing all other services in Tesla dealership only. I hope your department could intervene and help with situation.
Additional Notes:
Sir/Madam, I own a Tesla Model S 2016 year car. I bought it in Nov 2018 from Tesla dealership. The car had free super charging and all warranty. In a parking lot entrance, someone rear ended my car and affected car back bumper and slight dent on quarter panel. The other car may not have traveled more than 5 miles as he was turning inside parking lot. The insurance company totaled my car saying Tesla won't provide parts quickly to repair. Since they can't wait, they totaled the car. Insurance company gave the car to us after deducting salvage value. Tesla didn't do body work in our area. So I took it to another shop and repaired the bumper and quarter panel. Due to pandemic we couldn't get rebuilt title quickly. Since my car was fully insured, insurance company said we can drive the car. While we were waiting for rebuilt title, I continue to use super charging and other work from Tesla. Once the salvage title entered into the DMV system, Tesla had access to it and since then, they removed all warranty and super charging. I am a realtor and use this car very much for my business. I explained to Tesla officers the need to have super charging, but they are saying once the car has rebuilt title, they will remove super charging capability. I told them I was using super charging it after my car was fixed, but they didn't care. I asked them if they can inspect the car for safety issue and they don't want to do it. Now my problem is I couldn't super charge even in other providers super charging location also. I provided all the details about the fix, rebuilt title etc. Even if they don't want to provide warranty, I certainly need super charging for free or by paying fee. I am wiling to do any safety check they want me to do. I am doing all other services in Tesla dealership only. I hope your department could intervene and help with situation.
Mfg Campaign: 11445229
Recall Date: Dec 28, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
Corrective Action:
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
Additional Notes:
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
Mfg Campaign: 11445300
Recall Date: Dec 28, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
Corrective Action:
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
Additional Notes:
Tesla has released new Firmware 11 software, Version 2021.44.25.2, for the Master Computer Screen which is what controls all the software controlled functions of the vehicle. During the update, which was not communicated in advance of the update, Tesla did a complete USER INTERFACE change & redesign. This materially changed how the vehicle functions from a usability standpoint and a safety standpoint. With the said User Interface update and change (Again, Complete redesign), Tesla changed locations of "buttons" to activate functions required for safety. One major change (Among too many to be able to list in a Safety Complaint) was Window Defroster/Defogger, to keep windows clear of fog & frost. Tesla has moved buttons and options which were directly accessible with a single touch and no menu changes, and has moved said changes into sub-menu's. Doing this now requires the driver to take their eyes off the road, and at least one hand off the wheel for an extended length of time to navigate sub-menu's to find the placement of the button to activate defrosters. Instead of a fraction of a second glance to hit the button, now requires 2-5 seconds of looking to find it. Same goes for heat/ac controls. Further, the redesign materially changes the functionality of the vehicles menus, and completely changes the functionality of every and all options under the menu's. Again, Tesla did this with no prior notification that such a change would be taking place. Further, Tesla service will not reverse the software changes. Tesla, with this update, has focused more on a stupid "Holiday Light Show", and providing more games to the driver. I do not want a stupid light show or games. I want my vehicle to operate how it was advertised in a usability manor that does not decrease safety.
Mfg Campaign: 11445300
Recall Date: Dec 28, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Over the course of 3 years, I reported that steering was "too loose". Often times any of the driver assisted functions would stop working, and the steering felt so loose that it was almost like the wheels felt like they would fall off. Often times it felt as though the car was out of alignment. I commented with the Tesla Service Center team members many occasions over the last 3 years that the steering did not feel right and starting happening after 2 years of ownership. I did purchase an extended warranty beyond the basic warranty. I asked on several occasions in writing if they thought the safety of driving with the steering so loose would be in question, and they would never respond in writing. They would only tell me verbally that safety was not an issue. After pushing them to determine what the root cause of the loose driving was about and the loss of assisted driving functionality, they said that my steering column needed to be replaced. I was only informed of this after my warranty had lapsed. The cost to fix it was $3500, and I have no other options on places to get it fixed other than the Tesla Service Center(s). Needless to say, I was not very happy about this considering that I paid over $80K for the auto in July of 2017. I also purchased AutoPilot software in 2020, but it did not work very well considering the steering problems. My hunch is that Tesla is trying to avoid this problem and wait for folks to go beyond their basic warranty and have them pay for new steering columns. I would appreciate your investigation into this and help me with my concerns. Also the safety of the car seems to be in question, and not sure if they are trained to tell customers not to worry about this issue that I have discovered. Thank you.
Corrective Action:
Over the course of 3 years, I reported that steering was "too loose". Often times any of the driver assisted functions would stop working, and the steering felt so loose that it was almost like the wheels felt like they would fall off. Often times it felt as though the car was out of alignment. I commented with the Tesla Service Center team members many occasions over the last 3 years that the steering did not feel right and starting happening after 2 years of ownership. I did purchase an extended warranty beyond the basic warranty. I asked on several occasions in writing if they thought the safety of driving with the steering so loose would be in question, and they would never respond in writing. They would only tell me verbally that safety was not an issue. After pushing them to determine what the root cause of the loose driving was about and the loss of assisted driving functionality, they said that my steering column needed to be replaced. I was only informed of this after my warranty had lapsed. The cost to fix it was $3500, and I have no other options on places to get it fixed other than the Tesla Service Center(s). Needless to say, I was not very happy about this considering that I paid over $80K for the auto in July of 2017. I also purchased AutoPilot software in 2020, but it did not work very well considering the steering problems. My hunch is that Tesla is trying to avoid this problem and wait for folks to go beyond their basic warranty and have them pay for new steering columns. I would appreciate your investigation into this and help me with my concerns. Also the safety of the car seems to be in question, and not sure if they are trained to tell customers not to worry about this issue that I have discovered. Thank you.
Additional Notes:
Over the course of 3 years, I reported that steering was "too loose". Often times any of the driver assisted functions would stop working, and the steering felt so loose that it was almost like the wheels felt like they would fall off. Often times it felt as though the car was out of alignment. I commented with the Tesla Service Center team members many occasions over the last 3 years that the steering did not feel right and starting happening after 2 years of ownership. I did purchase an extended warranty beyond the basic warranty. I asked on several occasions in writing if they thought the safety of driving with the steering so loose would be in question, and they would never respond in writing. They would only tell me verbally that safety was not an issue. After pushing them to determine what the root cause of the loose driving was about and the loss of assisted driving functionality, they said that my steering column needed to be replaced. I was only informed of this after my warranty had lapsed. The cost to fix it was $3500, and I have no other options on places to get it fixed other than the Tesla Service Center(s). Needless to say, I was not very happy about this considering that I paid over $80K for the auto in July of 2017. I also purchased AutoPilot software in 2020, but it did not work very well considering the steering problems. My hunch is that Tesla is trying to avoid this problem and wait for folks to go beyond their basic warranty and have them pay for new steering columns. I would appreciate your investigation into this and help me with my concerns. Also the safety of the car seems to be in question, and not sure if they are trained to tell customers not to worry about this issue that I have discovered. Thank you.
Mfg Campaign: 11444687
Recall Date: Dec 22, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Failure to fix the problem in a reasonable period of time. Recall notice was sent March 22, 2021 and still no promised replacement of the defective part.
Corrective Action:
Failure to fix the problem in a reasonable period of time. Recall notice was sent March 22, 2021 and still no promised replacement of the defective part.
Additional Notes:
Failure to fix the problem in a reasonable period of time. Recall notice was sent March 22, 2021 and still no promised replacement of the defective part.
Mfg Campaign: 11444272
Recall Date: Dec 18, 2021
Tesla, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I backed my tesla out of my driveway on 12/17. I could see as I backed into the street another car at the stop sign waiting to turn left. I was blocking part of the road so as the car was in reverse moving back, I put my tesla in "D". I clearly saw the D. I stepped on accelerator seeing they were patiently waiting and I wanted to get out of their way. As I touched gas I was in shock-I kept going in reverse! The car dash said "D" and in my shock i pressed down on the gas more. I ended up accelerating more in reverse and smashed right into a parked car on the street! I knew I was swerving back and steered into the middle of the street I thought. I never heard the warning sign on my car because it was in D. I didnt see the car in my rearview mirror and in the shock of the speed and my correct into the middle of the road, I dented my neighbors front left bumper only. Thankfully I didn't damage their lights. It only did a small scrape in the front right rear side of my model S. I did replicate the problem one more time on camera about 15 minutes later. But I was in such shock the camera drops below the road so it has my voice on it and I didn't want to hit someone else again. This is very dangerous to accelerate backwards when the dash says "D". I've taken the tesla in many times for the screens freezing. They say its memory issues and want me to pay 2500 to upgrade the internal parts. This puts my kids and anyone at risk if they're behind me when Im shifting to drive and drive off. There again were no warnings before the crash because the car was in D.
Corrective Action:
I backed my tesla out of my driveway on 12/17. I could see as I backed into the street another car at the stop sign waiting to turn left. I was blocking part of the road so as the car was in reverse moving back, I put my tesla in "D". I clearly saw the D. I stepped on accelerator seeing they were patiently waiting and I wanted to get out of their way. As I touched gas I was in shock-I kept going in reverse! The car dash said "D" and in my shock i pressed down on the gas more. I ended up accelerating more in reverse and smashed right into a parked car on the street! I knew I was swerving back and steered into the middle of the street I thought. I never heard the warning sign on my car because it was in D. I didnt see the car in my rearview mirror and in the shock of the speed and my correct into the middle of the road, I dented my neighbors front left bumper only. Thankfully I didn't damage their lights. It only did a small scrape in the front right rear side of my model S. I did replicate the problem one more time on camera about 15 minutes later. But I was in such shock the camera drops below the road so it has my voice on it and I didn't want to hit someone else again. This is very dangerous to accelerate backwards when the dash says "D". I've taken the tesla in many times for the screens freezing. They say its memory issues and want me to pay 2500 to upgrade the internal parts. This puts my kids and anyone at risk if they're behind me when Im shifting to drive and drive off. There again were no warnings before the crash because the car was in D.
Additional Notes:
I backed my tesla out of my driveway on 12/17. I could see as I backed into the street another car at the stop sign waiting to turn left. I was blocking part of the road so as the car was in reverse moving back, I put my tesla in "D". I clearly saw the D. I stepped on accelerator seeing they were patiently waiting and I wanted to get out of their way. As I touched gas I was in shock-I kept going in reverse! The car dash said "D" and in my shock i pressed down on the gas more. I ended up accelerating more in reverse and smashed right into a parked car on the street! I knew I was swerving back and steered into the middle of the street I thought. I never heard the warning sign on my car because it was in D. I didnt see the car in my rearview mirror and in the shock of the speed and my correct into the middle of the road, I dented my neighbors front left bumper only. Thankfully I didn't damage their lights. It only did a small scrape in the front right rear side of my model S. I did replicate the problem one more time on camera about 15 minutes later. But I was in such shock the camera drops below the road so it has my voice on it and I didn't want to hit someone else again. This is very dangerous to accelerate backwards when the dash says "D". I've taken the tesla in many times for the screens freezing. They say its memory issues and want me to pay 2500 to upgrade the internal parts. This puts my kids and anyone at risk if they're behind me when Im shifting to drive and drive off. There again were no warnings before the crash because the car was in D.
Mfg Campaign: 11443419
Recall Date: Dec 10, 2021
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Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
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