Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
STRUCTURE:INTERIOR PANELS:DASHBOARD
Potential Consequences:
Bubbles first appeared in the dashboard / instrument control panel display on the driver side on 3/25. The bubbles have been moving around over time and at some points while I've been driving (unable to take a photo), have travelled to the speedometer blocking my visibility of current speed.
Corrective Action:
Bubbles first appeared in the dashboard / instrument control panel display on the driver side on 3/25. The bubbles have been moving around over time and at some points while I've been driving (unable to take a photo), have travelled to the speedometer blocking my visibility of current speed.
Additional Notes:
Bubbles first appeared in the dashboard / instrument control panel display on the driver side on 3/25. The bubbles have been moving around over time and at some points while I've been driving (unable to take a photo), have travelled to the speedometer blocking my visibility of current speed.
Mfg Campaign: 11461643
Recall Date: Apr 21, 2022
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
Driver side fore link failure, driver side suspension collapsed on the tire. The car came to an immediate stop. The car did go up in the air for some time before stopping. Since the driver side fore link failed, Tesla said that they have to change both the fore links.
Corrective Action:
Driver side fore link failure, driver side suspension collapsed on the tire. The car came to an immediate stop. The car did go up in the air for some time before stopping. Since the driver side fore link failed, Tesla said that they have to change both the fore links.
Additional Notes:
Driver side fore link failure, driver side suspension collapsed on the tire. The car came to an immediate stop. The car did go up in the air for some time before stopping. Since the driver side fore link failed, Tesla said that they have to change both the fore links.
Mfg Campaign: 11456643
Recall Date: Mar 14, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I took my car in for the tesla video card replacement voluntary recall. After the "repair," my display screen acts erratically and visually becomes distractive. So far the service centers are trying to UPSELL me a new system to replace the current "repaired" system for $1500. I have had no luck with them taking responsibility for this issue. The big screen flickers the navigation screen and also distorts the items on the screen. As of yet, they keep saying this is normal function/behavior and all I have been asking is to have the screen operate as it is intended. (which it was prior to the chip update). Also, I believe the issue is also affecting the audio in the car.....at times the sound has become distorted and think that sound is absent from the turn signals. I know the audio system must have been impacted by their "repair" because initially the system sounded twice as clear than before the chip upgrade.
Corrective Action:
I took my car in for the tesla video card replacement voluntary recall. After the "repair," my display screen acts erratically and visually becomes distractive. So far the service centers are trying to UPSELL me a new system to replace the current "repaired" system for $1500. I have had no luck with them taking responsibility for this issue. The big screen flickers the navigation screen and also distorts the items on the screen. As of yet, they keep saying this is normal function/behavior and all I have been asking is to have the screen operate as it is intended. (which it was prior to the chip update). Also, I believe the issue is also affecting the audio in the car.....at times the sound has become distorted and think that sound is absent from the turn signals. I know the audio system must have been impacted by their "repair" because initially the system sounded twice as clear than before the chip upgrade.
Additional Notes:
I took my car in for the tesla video card replacement voluntary recall. After the "repair," my display screen acts erratically and visually becomes distractive. So far the service centers are trying to UPSELL me a new system to replace the current "repaired" system for $1500. I have had no luck with them taking responsibility for this issue. The big screen flickers the navigation screen and also distorts the items on the screen. As of yet, they keep saying this is normal function/behavior and all I have been asking is to have the screen operate as it is intended. (which it was prior to the chip update). Also, I believe the issue is also affecting the audio in the car.....at times the sound has become distorted and think that sound is absent from the turn signals. I know the audio system must have been impacted by their "repair" because initially the system sounded twice as clear than before the chip upgrade.
Mfg Campaign: 11455890
Recall Date: Mar 9, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I took my car in for the tesla video card replacement voluntary recall. After the "repair," my display screen acts erratically and visually becomes distractive. So far the service centers are trying to UPSELL me a new system to replace the current "repaired" system for $1500. I have had no luck with them taking responsibility for this issue. The big screen flickers the navigation screen and also distorts the items on the screen. As of yet, they keep saying this is normal function/behavior and all I have been asking is to have the screen operate as it is intended. (which it was prior to the chip update). Also, I believe the issue is also affecting the audio in the car.....at times the sound has become distorted and think that sound is absent from the turn signals. I know the audio system must have been impacted by their "repair" because initially the system sounded twice as clear than before the chip upgrade.
Corrective Action:
I took my car in for the tesla video card replacement voluntary recall. After the "repair," my display screen acts erratically and visually becomes distractive. So far the service centers are trying to UPSELL me a new system to replace the current "repaired" system for $1500. I have had no luck with them taking responsibility for this issue. The big screen flickers the navigation screen and also distorts the items on the screen. As of yet, they keep saying this is normal function/behavior and all I have been asking is to have the screen operate as it is intended. (which it was prior to the chip update). Also, I believe the issue is also affecting the audio in the car.....at times the sound has become distorted and think that sound is absent from the turn signals. I know the audio system must have been impacted by their "repair" because initially the system sounded twice as clear than before the chip upgrade.
Additional Notes:
I took my car in for the tesla video card replacement voluntary recall. After the "repair," my display screen acts erratically and visually becomes distractive. So far the service centers are trying to UPSELL me a new system to replace the current "repaired" system for $1500. I have had no luck with them taking responsibility for this issue. The big screen flickers the navigation screen and also distorts the items on the screen. As of yet, they keep saying this is normal function/behavior and all I have been asking is to have the screen operate as it is intended. (which it was prior to the chip update). Also, I believe the issue is also affecting the audio in the car.....at times the sound has become distorted and think that sound is absent from the turn signals. I know the audio system must have been impacted by their "repair" because initially the system sounded twice as clear than before the chip upgrade.
Mfg Campaign: 11455890
Recall Date: Mar 9, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Corrective Action:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Additional Notes:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Mfg Campaign: 11453040
Recall Date: Feb 19, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Corrective Action:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Additional Notes:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Mfg Campaign: 11453040
Recall Date: Feb 19, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Corrective Action:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Additional Notes:
- when using TACC / "autopilot", especially when cruising at speed limit on the rightmost lane of the highway, i have experienced quite some occurrences of "phantom braking". this happens especially more frequent when approaching freeway on ramps (even with no incoming vehicle) and when there is vehicle parked on the right shoulder. - the automatically actuated brake really shocked me. if i hadn't reacted quickly enough to step on the accelerator pedal, i would had been rear ended really badly. - i thought that was a one off situation, but since it happened more than once and now that this issue has become headlines, i think it needs to be seriously investigated and fixed. - i have reported this issue to TESLA. the service manager of the local service center promptly responded that unfortunately this is a software issue which is still in "beta". - vehicle did have problem with the left repeater camera which TESLA replaced as goodwill. but i believe that was not the cause of the "phantom braking" episodes. the vehicle was purchased with the (now $12k) "Full Self-Driving" package. now, almost 6 years later, the development of the software is still not done. TESLA promised to upgrade the cameras suite, but several requests of service were cancelled due to, i believe, lack of parts, and/or they need to upgrade the MCU to be able to deploy the latest FSD package. i appreciate TESLA efforts to push the boundary of ADAS to reach full autonomy. i just wish they communicate better to the early adopters and provide us all with clearer timelines (with best/worst case scenarios). (i also appreciate my local TESLA service manager for responding quickly to my initial report of concerns. i acknowledge that completely fixing the issue is beyond his control at this time.) (date provided in this report is approximate, i think TESLA can review the logs of such emergency braking occurrences)
Mfg Campaign: 11453040
Recall Date: Feb 19, 2022
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Mfg Campaign: 11452073
Recall Date: Feb 15, 2022
Tesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Mfg Campaign: 11452073
Recall Date: Feb 15, 2022
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated that while driving at various speeds, the center console failed to operate as needed without warning. The contact also stated that the side mirrors would independently fold in without warning. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact called several service centers in relation to the recall and was informed that parts to do the recall repair were not yet available. The vehicle was not repaired. The failure mileage was approximately 65,000.
Mfg Campaign: 11452073
Recall Date: Feb 15, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Corrective Action:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Additional Notes:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Mfg Campaign: 11451498
Recall Date: Feb 11, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Corrective Action:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Additional Notes:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Mfg Campaign: 11451498
Recall Date: Feb 11, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Corrective Action:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Additional Notes:
A newer Tesla will come to a complete stop with the one pedal operation, however my older car does not. It will roll through a stop sign or red light. This has been fixed on full self driving cars but should be fixed on single pedal operation cars.
Mfg Campaign: 11451498
Recall Date: Feb 11, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When using the cruise control, vehicle will break hard, almost to a stop. This happens mostly on a curve 1 or 2 lanes when going highway speeds for no apparent reason.
Corrective Action:
When using the cruise control, vehicle will break hard, almost to a stop. This happens mostly on a curve 1 or 2 lanes when going highway speeds for no apparent reason.
Additional Notes:
When using the cruise control, vehicle will break hard, almost to a stop. This happens mostly on a curve 1 or 2 lanes when going highway speeds for no apparent reason.
Mfg Campaign: 11450511
Recall Date: Feb 4, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
HUNDREDS of times, usually on interstate highways, our car would suddenly brake for no apparent reason. Often there are no vehicles or obstacles or bridges nearby. The car will brake from 75 mph down to 25 mph if we don't hit the accelerator. This is scary every time.
Corrective Action:
HUNDREDS of times, usually on interstate highways, our car would suddenly brake for no apparent reason. Often there are no vehicles or obstacles or bridges nearby. The car will brake from 75 mph down to 25 mph if we don't hit the accelerator. This is scary every time.
Additional Notes:
HUNDREDS of times, usually on interstate highways, our car would suddenly brake for no apparent reason. Often there are no vehicles or obstacles or bridges nearby. The car will brake from 75 mph down to 25 mph if we don't hit the accelerator. This is scary every time.
Mfg Campaign: 11450190
Recall Date: Feb 3, 2022
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The recent upgrade of the Tesla MCU UI (User Interface) firmware from V10 to V11 has significant User Experience problems creating a less safe vehicle. Standard pieces of automotive functionality have been moved off the main screen and into sub-menus. Two weeks ago, my car was forcefully or accidentally (may be my fault) updated to the V11 UI. To my dismay the window defrost button was moved from a single press on at the bottom of the touchscreen to multiple precise presses. I experienced how unsafe this is while driving in northern New Mexico on a snowy curvy mountain road after sunset departing Bandelier National Monument. The front windshield began fogging up as I reached 50 mph on the one lane 55mph speed limit road. Previously, a quick glance at the screen would be sufficient to make sure my finger was over the correct button. But now, the defroster button is hidden. I'm in the middle of a turn, my window is quickly fogging up, and I need the defroster ASAP. I didn't have time to take my eyes off the road for multiple seconds to make sure I was using the touchscreen correctly and wait for the slow UI animations to run. So, I did an unsafe, but least worst thing and stopped in the middle of the road. I enabled the defroster and continued the trip, but was shocked I needed to risk being rear ended to enable the defroster. These changes have not been thought through from a safety perspective. The goal seems to make the UI pretty, at the expense of safety. I could enable the defroster on previous vehicles without taking my eyes off the road at all, because they had physical buttons. The V10 defroster button location was simple to locate with a glance. The V11 defroster button requires multiple seconds and is now a significant safety hazard. I dislike the V11 firmware for many other reasons, but this is the most clear safety issue. Note: The defroster can be turned on via voice control, but it is not available in areas without mobile/cell service.
Corrective Action:
The recent upgrade of the Tesla MCU UI (User Interface) firmware from V10 to V11 has significant User Experience problems creating a less safe vehicle. Standard pieces of automotive functionality have been moved off the main screen and into sub-menus. Two weeks ago, my car was forcefully or accidentally (may be my fault) updated to the V11 UI. To my dismay the window defrost button was moved from a single press on at the bottom of the touchscreen to multiple precise presses. I experienced how unsafe this is while driving in northern New Mexico on a snowy curvy mountain road after sunset departing Bandelier National Monument. The front windshield began fogging up as I reached 50 mph on the one lane 55mph speed limit road. Previously, a quick glance at the screen would be sufficient to make sure my finger was over the correct button. But now, the defroster button is hidden. I'm in the middle of a turn, my window is quickly fogging up, and I need the defroster ASAP. I didn't have time to take my eyes off the road for multiple seconds to make sure I was using the touchscreen correctly and wait for the slow UI animations to run. So, I did an unsafe, but least worst thing and stopped in the middle of the road. I enabled the defroster and continued the trip, but was shocked I needed to risk being rear ended to enable the defroster. These changes have not been thought through from a safety perspective. The goal seems to make the UI pretty, at the expense of safety. I could enable the defroster on previous vehicles without taking my eyes off the road at all, because they had physical buttons. The V10 defroster button location was simple to locate with a glance. The V11 defroster button requires multiple seconds and is now a significant safety hazard. I dislike the V11 firmware for many other reasons, but this is the most clear safety issue. Note: The defroster can be turned on via voice control, but it is not available in areas without mobile/cell service.
Additional Notes:
The recent upgrade of the Tesla MCU UI (User Interface) firmware from V10 to V11 has significant User Experience problems creating a less safe vehicle. Standard pieces of automotive functionality have been moved off the main screen and into sub-menus. Two weeks ago, my car was forcefully or accidentally (may be my fault) updated to the V11 UI. To my dismay the window defrost button was moved from a single press on at the bottom of the touchscreen to multiple precise presses. I experienced how unsafe this is while driving in northern New Mexico on a snowy curvy mountain road after sunset departing Bandelier National Monument. The front windshield began fogging up as I reached 50 mph on the one lane 55mph speed limit road. Previously, a quick glance at the screen would be sufficient to make sure my finger was over the correct button. But now, the defroster button is hidden. I'm in the middle of a turn, my window is quickly fogging up, and I need the defroster ASAP. I didn't have time to take my eyes off the road for multiple seconds to make sure I was using the touchscreen correctly and wait for the slow UI animations to run. So, I did an unsafe, but least worst thing and stopped in the middle of the road. I enabled the defroster and continued the trip, but was shocked I needed to risk being rear ended to enable the defroster. These changes have not been thought through from a safety perspective. The goal seems to make the UI pretty, at the expense of safety. I could enable the defroster on previous vehicles without taking my eyes off the road at all, because they had physical buttons. The V10 defroster button location was simple to locate with a glance. The V11 defroster button requires multiple seconds and is now a significant safety hazard. I dislike the V11 firmware for many other reasons, but this is the most clear safety issue. Note: The defroster can be turned on via voice control, but it is not available in areas without mobile/cell service.
Mfg Campaign: 11449938
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The recent upgrade of the Tesla MCU UI (User Interface) firmware from V10 to V11 has significant User Experience problems creating a less safe vehicle. Standard pieces of automotive functionality have been moved off the main screen and into sub-menus. Two weeks ago, my car was forcefully or accidentally (may be my fault) updated to the V11 UI. To my dismay the window defrost button was moved from a single press on at the bottom of the touchscreen to multiple precise presses. I experienced how unsafe this is while driving in northern New Mexico on a snowy curvy mountain road after sunset departing Bandelier National Monument. The front windshield began fogging up as I reached 50 mph on the one lane 55mph speed limit road. Previously, a quick glance at the screen would be sufficient to make sure my finger was over the correct button. But now, the defroster button is hidden. I'm in the middle of a turn, my window is quickly fogging up, and I need the defroster ASAP. I didn't have time to take my eyes off the road for multiple seconds to make sure I was using the touchscreen correctly and wait for the slow UI animations to run. So, I did an unsafe, but least worst thing and stopped in the middle of the road. I enabled the defroster and continued the trip, but was shocked I needed to risk being rear ended to enable the defroster. These changes have not been thought through from a safety perspective. The goal seems to make the UI pretty, at the expense of safety. I could enable the defroster on previous vehicles without taking my eyes off the road at all, because they had physical buttons. The V10 defroster button location was simple to locate with a glance. The V11 defroster button requires multiple seconds and is now a significant safety hazard. I dislike the V11 firmware for many other reasons, but this is the most clear safety issue. Note: The defroster can be turned on via voice control, but it is not available in areas without mobile/cell service.
Corrective Action:
The recent upgrade of the Tesla MCU UI (User Interface) firmware from V10 to V11 has significant User Experience problems creating a less safe vehicle. Standard pieces of automotive functionality have been moved off the main screen and into sub-menus. Two weeks ago, my car was forcefully or accidentally (may be my fault) updated to the V11 UI. To my dismay the window defrost button was moved from a single press on at the bottom of the touchscreen to multiple precise presses. I experienced how unsafe this is while driving in northern New Mexico on a snowy curvy mountain road after sunset departing Bandelier National Monument. The front windshield began fogging up as I reached 50 mph on the one lane 55mph speed limit road. Previously, a quick glance at the screen would be sufficient to make sure my finger was over the correct button. But now, the defroster button is hidden. I'm in the middle of a turn, my window is quickly fogging up, and I need the defroster ASAP. I didn't have time to take my eyes off the road for multiple seconds to make sure I was using the touchscreen correctly and wait for the slow UI animations to run. So, I did an unsafe, but least worst thing and stopped in the middle of the road. I enabled the defroster and continued the trip, but was shocked I needed to risk being rear ended to enable the defroster. These changes have not been thought through from a safety perspective. The goal seems to make the UI pretty, at the expense of safety. I could enable the defroster on previous vehicles without taking my eyes off the road at all, because they had physical buttons. The V10 defroster button location was simple to locate with a glance. The V11 defroster button requires multiple seconds and is now a significant safety hazard. I dislike the V11 firmware for many other reasons, but this is the most clear safety issue. Note: The defroster can be turned on via voice control, but it is not available in areas without mobile/cell service.
Additional Notes:
The recent upgrade of the Tesla MCU UI (User Interface) firmware from V10 to V11 has significant User Experience problems creating a less safe vehicle. Standard pieces of automotive functionality have been moved off the main screen and into sub-menus. Two weeks ago, my car was forcefully or accidentally (may be my fault) updated to the V11 UI. To my dismay the window defrost button was moved from a single press on at the bottom of the touchscreen to multiple precise presses. I experienced how unsafe this is while driving in northern New Mexico on a snowy curvy mountain road after sunset departing Bandelier National Monument. The front windshield began fogging up as I reached 50 mph on the one lane 55mph speed limit road. Previously, a quick glance at the screen would be sufficient to make sure my finger was over the correct button. But now, the defroster button is hidden. I'm in the middle of a turn, my window is quickly fogging up, and I need the defroster ASAP. I didn't have time to take my eyes off the road for multiple seconds to make sure I was using the touchscreen correctly and wait for the slow UI animations to run. So, I did an unsafe, but least worst thing and stopped in the middle of the road. I enabled the defroster and continued the trip, but was shocked I needed to risk being rear ended to enable the defroster. These changes have not been thought through from a safety perspective. The goal seems to make the UI pretty, at the expense of safety. I could enable the defroster on previous vehicles without taking my eyes off the road at all, because they had physical buttons. The V10 defroster button location was simple to locate with a glance. The V11 defroster button requires multiple seconds and is now a significant safety hazard. I dislike the V11 firmware for many other reasons, but this is the most clear safety issue. Note: The defroster can be turned on via voice control, but it is not available in areas without mobile/cell service.
Mfg Campaign: 11449938
Recall Date: Feb 2, 2022
Tesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Mfg Campaign: 11449689
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Mfg Campaign: 11449689
Recall Date: Feb 1, 2022
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, the part to do the recall repair was unavailable. The manufacturer's app was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the screen display had malfunctioned while driving the vehicle. The failure mileage was 37,000. Parts distribution disconnect.
Mfg Campaign: 11449689
Recall Date: Feb 1, 2022
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