Complaints & Recalls
Official Safety Recalls - Important!
14 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-21-11-003
Recall Date: Dec 21, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2018 Tesla Model S and 2016-2018 Model X vehicles with a center display equipped with a NVIDIA Tegra 3 processor and an 8GB eMMC NAND flash memory device. When the 8GB eMMC NAND flash memory device for the center display reaches lifetime wear, the eMMC controller will no longer be able to maintain the integrity of the filesystem, causing a failure in some of the center display functions.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-21-21-001
Recall Date: Jan 29, 2021
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling all 2014-2016 Model S vehicles equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-19-20-001
Recall Date: Jan 7, 2019
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2016 Tesla Model S vehicles equipped with Bosch steering racks. The aluminum bolts that attach the power steering gear assist motor to the gear housing may corrode and fracture causing a reduction or complete loss of power steering assist.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-18-32-002
Recall Date: Mar 29, 2018
Tesla Motors, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016 Model S and Model X vehicles. The electric parking brake calipers have an internal gear that may be improperly manufactured, possibly resulting in the gear fracturing during parking brake application or release.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SB-17-33-002
Recall Date: Apr 19, 2017
Consumer Complaints
971 ComplaintsTesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While backing out of a parking stall I felt a large vibration. I could tell something wasn't right. I pulled out of the parking lot and checked my tires and brakes as every time I pressed the brake pedal I felt the vibration. I couldn't tell what was going on, but the car was not driving correctly. I slowly drove to a nearby tire center when they diagnosed it as a broken control arm on the driver's side. No collisions took place before or after, nor was a pot hole or other road hazard hit before.
Corrective Action:
While backing out of a parking stall I felt a large vibration. I could tell something wasn't right. I pulled out of the parking lot and checked my tires and brakes as every time I pressed the brake pedal I felt the vibration. I couldn't tell what was going on, but the car was not driving correctly. I slowly drove to a nearby tire center when they diagnosed it as a broken control arm on the driver's side. No collisions took place before or after, nor was a pot hole or other road hazard hit before.
Additional Notes:
While backing out of a parking stall I felt a large vibration. I could tell something wasn't right. I pulled out of the parking lot and checked my tires and brakes as every time I pressed the brake pedal I felt the vibration. I couldn't tell what was going on, but the car was not driving correctly. I slowly drove to a nearby tire center when they diagnosed it as a broken control arm on the driver's side. No collisions took place before or after, nor was a pot hole or other road hazard hit before.
Mfg Campaign: 11435890
Recall Date: Oct 7, 2021
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Instrument cluster screen was suddenly black despite the center touchscreen being on. I can't read speed meter, winker, transmission, and tire pressure.But the car moves. I have never hard that Most of Vehicles (Toyota,GM,Ford etc')have instrument screen is Black . I'm not doing any harm, no accidents. Tesla gave the invoice is $3235.96
Corrective Action:
Instrument cluster screen was suddenly black despite the center touchscreen being on. I can't read speed meter, winker, transmission, and tire pressure.But the car moves. I have never hard that Most of Vehicles (Toyota,GM,Ford etc')have instrument screen is Black . I'm not doing any harm, no accidents. Tesla gave the invoice is $3235.96
Additional Notes:
Instrument cluster screen was suddenly black despite the center touchscreen being on. I can't read speed meter, winker, transmission, and tire pressure.But the car moves. I have never hard that Most of Vehicles (Toyota,GM,Ford etc')have instrument screen is Black . I'm not doing any harm, no accidents. Tesla gave the invoice is $3235.96
Mfg Campaign: 11434891
Recall Date: Sep 29, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
Instrument cluster screen was suddenly black despite the center touchscreen being on. I can't read speed meter, winker, transmission, and tire pressure.But the car moves. I have never hard that Most of Vehicles (Toyota,GM,Ford etc')have instrument screen is Black . I'm not doing any harm, no accidents. Tesla gave the invoice is $3235.96
Corrective Action:
Instrument cluster screen was suddenly black despite the center touchscreen being on. I can't read speed meter, winker, transmission, and tire pressure.But the car moves. I have never hard that Most of Vehicles (Toyota,GM,Ford etc')have instrument screen is Black . I'm not doing any harm, no accidents. Tesla gave the invoice is $3235.96
Additional Notes:
Instrument cluster screen was suddenly black despite the center touchscreen being on. I can't read speed meter, winker, transmission, and tire pressure.But the car moves. I have never hard that Most of Vehicles (Toyota,GM,Ford etc')have instrument screen is Black . I'm not doing any harm, no accidents. Tesla gave the invoice is $3235.96
Mfg Campaign: 11434891
Recall Date: Sep 29, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
Corrective Action:
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
Additional Notes:
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
Mfg Campaign: 11434055
Recall Date: Sep 23, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
Corrective Action:
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
Additional Notes:
The eMMC failure of Tesla Model S/X manufactured from 2012 to mid 2018 has forced Tesla to issue a recall to replace the aforementioned eMMC chip. A failure in that chip means the AC controls stop working, as well as some lightning signals and the rear camera. I experienced the failure before Tesla issued a recall, when my vehicle had ~29000mi. Since the vehicle was not safe to drive, I did the repair myself: I bought an eMMC chip, I took out the Tegra daughterboard from the vehicle and brought it to an specialized electronics shop, they replaced the eMMC chip and I copied the contents of the old memory chip into the new one. Once Tesla offered the recall, they also offered a reimbursement for those who had paid out-of-pocket for this repair through an online form. I filled the online form, uploading invoices for the eMMC chip and the electronics repair shop work, but they denied my reimbursement. Because of that, I feel that Tesla has NOT honored the recall in my case.
Mfg Campaign: 11434055
Recall Date: Sep 23, 2021
Tesla, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
I have had to bring the car in for vibration in the front drivers wheel/tire over 3 times in less than 5 years. A part of the suspension was replace once or twice and I was told that I needed several tires replace less than 10,000 miles of wear. The problem has returned again with both vibration and noise, yet I can't get an appointment for 3 weeks after I reported the issue. I can't find any of my receipts for these repairs as they don't communicate in a way that is useful to humans and there is little record of it.
Corrective Action:
I have had to bring the car in for vibration in the front drivers wheel/tire over 3 times in less than 5 years. A part of the suspension was replace once or twice and I was told that I needed several tires replace less than 10,000 miles of wear. The problem has returned again with both vibration and noise, yet I can't get an appointment for 3 weeks after I reported the issue. I can't find any of my receipts for these repairs as they don't communicate in a way that is useful to humans and there is little record of it.
Additional Notes:
I have had to bring the car in for vibration in the front drivers wheel/tire over 3 times in less than 5 years. A part of the suspension was replace once or twice and I was told that I needed several tires replace less than 10,000 miles of wear. The problem has returned again with both vibration and noise, yet I can't get an appointment for 3 weeks after I reported the issue. I can't find any of my receipts for these repairs as they don't communicate in a way that is useful to humans and there is little record of it.
Mfg Campaign: 11433419
Recall Date: Sep 18, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Notes from service center: AC will only work when driving found condenser fans were not turning on, found condenser fan relay melted recommend harness replacement and recheck, harness fixed and ac is working at this time, (Possible ac compressor wear/damage due to high ac pressure and high ramp up speeds. Verified Proper Operation at this time ac works on idle now.
Corrective Action:
Notes from service center: AC will only work when driving found condenser fans were not turning on, found condenser fan relay melted recommend harness replacement and recheck, harness fixed and ac is working at this time, (Possible ac compressor wear/damage due to high ac pressure and high ramp up speeds. Verified Proper Operation at this time ac works on idle now.
Additional Notes:
Notes from service center: AC will only work when driving found condenser fans were not turning on, found condenser fan relay melted recommend harness replacement and recheck, harness fixed and ac is working at this time, (Possible ac compressor wear/damage due to high ac pressure and high ramp up speeds. Verified Proper Operation at this time ac works on idle now.
Mfg Campaign: 11432278
Recall Date: Sep 9, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The car sped up automatically after slowing down (when the accelerating padel was release) due to the coming red light, I tried to apply brakes but it did not work, i immediately put the car in parking which stopped the car, I got the error similar to "Could not activate the emergency brake and move the car to the side" I was lucky that there was no one in the front of my car when i happened otherwise it could have resulted into an accident I was able to drive the car after 10 minutes.
Corrective Action:
The car sped up automatically after slowing down (when the accelerating padel was release) due to the coming red light, I tried to apply brakes but it did not work, i immediately put the car in parking which stopped the car, I got the error similar to "Could not activate the emergency brake and move the car to the side" I was lucky that there was no one in the front of my car when i happened otherwise it could have resulted into an accident I was able to drive the car after 10 minutes.
Additional Notes:
The car sped up automatically after slowing down (when the accelerating padel was release) due to the coming red light, I tried to apply brakes but it did not work, i immediately put the car in parking which stopped the car, I got the error similar to "Could not activate the emergency brake and move the car to the side" I was lucky that there was no one in the front of my car when i happened otherwise it could have resulted into an accident I was able to drive the car after 10 minutes.
Mfg Campaign: 11431295
Recall Date: Aug 31, 2021
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Corrective Action:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Additional Notes:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Mfg Campaign: 11431049
Recall Date: Aug 30, 2021
Tesla, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Corrective Action:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Additional Notes:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Mfg Campaign: 11431049
Recall Date: Aug 30, 2021
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Corrective Action:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Additional Notes:
I was stopped at a red light, left signal on, when the car suddenly accelerated forward through the intersection in an aggressive 0-60 kind of start. I braked safely and was about to execute a U-turn a minute or two later when the car bolted forward again. There was no traffic other than the car behind me at the light, thankfully. There were no warnings or other signals and the car was not operating in AutoPilot. I reported the incident immediately to Tesla and the car is now out of state in their custody while an escalated investigation is conducted. They have, however, told us that the car is safe to drive and that it is not possible for this to have occurred. They also assert that all sudden acceleration cases to date have been related to AutoPilot and all have been driver error.
Mfg Campaign: 11431049
Recall Date: Aug 30, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Mfg Campaign: 11430270
Recall Date: Aug 24, 2021
Tesla, Inc.
Defect Description:
VISIBILITY
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Mfg Campaign: 11430270
Recall Date: Aug 24, 2021
Tesla, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated that the display screen had gone completely blank without warning while driving. The contact was unable to use certain electrical features. The contact then received a recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). Despite multiple appointment being made to service the recall, the contact was informed that the parts remained unavailable. The vehicle was not repaired. The failure mileage was unknown. Parts distribution disconnect.
Mfg Campaign: 11430270
Recall Date: Aug 24, 2021
Tesla, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Mfg Campaign: 11429248
Recall Date: Aug 16, 2021
Tesla, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Mfg Campaign: 11429248
Recall Date: Aug 16, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated while driving 65 MPH, the instrument panel inadvertently turned blank and the defroster became inoperable. There were no warning lights illuminated. The contact stated he was able to continue to drive the vehicle. The vehicle was taken to the dealer who informed the contact that they could not repair the vehicle; however, the vehicle memory was reset. The contact stated that the failure reoccurred while driving. The vehicle was taken back to the same dealer who informed the contact that they could not assist and advised him to depress an unknown button on the instrument panel to record the time of occurrence whenever the failure reoccurred. The contact stated that the failure reoccurred shortly after receiving the recall notice for NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting). The contact stated he had not been contacted by the dealer for the recall repair as advised in the recall notification he received. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 30,000. Parts distribution disconnect.
Mfg Campaign: 11429248
Recall Date: Aug 16, 2021
Tesla, Inc.
Defect Description:
SEATS
Potential Consequences:
The drivers seat has a rocking issue. When braking and accelerating the seat rocks forward and backward which Tesla states they do not have a fix for and which their engineers claim is not a safety concern. I had to make a hard stop recently to avoid a collision and almost flew with my whole body into the steering wheel because the seat flung forward so far. I want to bring this to your attention before someone actually gets seriously injured because of this manufacturer turning a blind eye to something they believe is safe. I have never driven a vehicle that has had a seat fling forward when breaking and don’t believe this is safe. Tesla has refused to do any further work after 3 attempts to fix the seat and will not lemon or buyback the vehicle or replace the vehicle or seat. My final course of action would be to bring this to your attention as I believe your agency has the tools, resources, and ability to take on a car manufacturer who chooses blind negligence overt safety of their consumers. If necessary I can provide invoices / repair orders for the seat. They supposedly changed the seat to a new one (which I don’t believe happened), added an extra bolt to the frame, and finally did a test drive check and confirmed it’s a known issue and basically said too bad but another car.
Corrective Action:
The drivers seat has a rocking issue. When braking and accelerating the seat rocks forward and backward which Tesla states they do not have a fix for and which their engineers claim is not a safety concern. I had to make a hard stop recently to avoid a collision and almost flew with my whole body into the steering wheel because the seat flung forward so far. I want to bring this to your attention before someone actually gets seriously injured because of this manufacturer turning a blind eye to something they believe is safe. I have never driven a vehicle that has had a seat fling forward when breaking and don’t believe this is safe. Tesla has refused to do any further work after 3 attempts to fix the seat and will not lemon or buyback the vehicle or replace the vehicle or seat. My final course of action would be to bring this to your attention as I believe your agency has the tools, resources, and ability to take on a car manufacturer who chooses blind negligence overt safety of their consumers. If necessary I can provide invoices / repair orders for the seat. They supposedly changed the seat to a new one (which I don’t believe happened), added an extra bolt to the frame, and finally did a test drive check and confirmed it’s a known issue and basically said too bad but another car.
Additional Notes:
The drivers seat has a rocking issue. When braking and accelerating the seat rocks forward and backward which Tesla states they do not have a fix for and which their engineers claim is not a safety concern. I had to make a hard stop recently to avoid a collision and almost flew with my whole body into the steering wheel because the seat flung forward so far. I want to bring this to your attention before someone actually gets seriously injured because of this manufacturer turning a blind eye to something they believe is safe. I have never driven a vehicle that has had a seat fling forward when breaking and don’t believe this is safe. Tesla has refused to do any further work after 3 attempts to fix the seat and will not lemon or buyback the vehicle or replace the vehicle or seat. My final course of action would be to bring this to your attention as I believe your agency has the tools, resources, and ability to take on a car manufacturer who chooses blind negligence overt safety of their consumers. If necessary I can provide invoices / repair orders for the seat. They supposedly changed the seat to a new one (which I don’t believe happened), added an extra bolt to the frame, and finally did a test drive check and confirmed it’s a known issue and basically said too bad but another car.
Mfg Campaign: 11428669
Recall Date: Aug 11, 2021
Tesla, Inc.
Defect Description:
STEERING
Potential Consequences:
Steering became progressively stiffer over the course of a few days as the steering wheel turned to about 15 degrees. Turning the wheels became erratic, almost causing me to lose control on the highway when changing lanes and entering or exiting the freeway. It felt like there was no power steering. I felt it was unsafe to drive and putting me and others at risk of an accident. I had the car towed to the Tesla dealership and the STEERING I-SHAFT LINK LOWER (1060802-00-B) was replaced. It was completely rusted and stiff. There was no evidence of any lubricant on it. The dealership told me that this was a known issue and said they had replaced it with an improved part that would not fail again. A search for "STEERING I-SHAFT LINK" on the Tesla Motors Club forum (Teslamotorsclub.com) reveals that numerous other Model S cars have had the same problem.
Corrective Action:
Steering became progressively stiffer over the course of a few days as the steering wheel turned to about 15 degrees. Turning the wheels became erratic, almost causing me to lose control on the highway when changing lanes and entering or exiting the freeway. It felt like there was no power steering. I felt it was unsafe to drive and putting me and others at risk of an accident. I had the car towed to the Tesla dealership and the STEERING I-SHAFT LINK LOWER (1060802-00-B) was replaced. It was completely rusted and stiff. There was no evidence of any lubricant on it. The dealership told me that this was a known issue and said they had replaced it with an improved part that would not fail again. A search for "STEERING I-SHAFT LINK" on the Tesla Motors Club forum (Teslamotorsclub.com) reveals that numerous other Model S cars have had the same problem.
Additional Notes:
Steering became progressively stiffer over the course of a few days as the steering wheel turned to about 15 degrees. Turning the wheels became erratic, almost causing me to lose control on the highway when changing lanes and entering or exiting the freeway. It felt like there was no power steering. I felt it was unsafe to drive and putting me and others at risk of an accident. I had the car towed to the Tesla dealership and the STEERING I-SHAFT LINK LOWER (1060802-00-B) was replaced. It was completely rusted and stiff. There was no evidence of any lubricant on it. The dealership told me that this was a known issue and said they had replaced it with an improved part that would not fail again. A search for "STEERING I-SHAFT LINK" on the Tesla Motors Club forum (Teslamotorsclub.com) reveals that numerous other Model S cars have had the same problem.
Mfg Campaign: 11427344
Recall Date: Aug 1, 2021
Tesla, Inc.
Defect Description:
BACK OVER PREVENTION
Potential Consequences:
The contact owns a 2016 Tesla Model S. The contact stated while driving at an undisclosed speed, the instrument screen inadvertently went black. There were no warning lights illuminated. The contact pulled to the side of the road and then drove the vehicle to his destination. The contact stated that the failure recurred while driving. The vehicle was not diagnosed nor repaired. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, he was not able to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. Parts distribution disconnect.
Corrective Action:
The contact owns a 2016 Tesla Model S. The contact stated while driving at an undisclosed speed, the instrument screen inadvertently went black. There were no warning lights illuminated. The contact pulled to the side of the road and then drove the vehicle to his destination. The contact stated that the failure recurred while driving. The vehicle was not diagnosed nor repaired. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, he was not able to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. Parts distribution disconnect.
Additional Notes:
The contact owns a 2016 Tesla Model S. The contact stated while driving at an undisclosed speed, the instrument screen inadvertently went black. There were no warning lights illuminated. The contact pulled to the side of the road and then drove the vehicle to his destination. The contact stated that the failure recurred while driving. The vehicle was not diagnosed nor repaired. The contact received notification of NHTSA Campaign Number: 21V035000 (Back Over Prevention, Visibility, Exterior Lighting) however, he was not able to schedule the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 10,000. Parts distribution disconnect.
Mfg Campaign: 11425799
Recall Date: Jul 21, 2021
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