Complaints & Recalls
Official Safety Recalls - Important!
27 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2024 Cybertruck, 2017-2025 Model 3, and 2020-2025 Model Y vehicles. The tire pressure monitoring system (TPMS) warning light may not remain illuminated between drive cycles, failing to warn the driver of low tire pressure. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 138, "Tire Pressure Monitoring Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-018
Recall Date: Dec 17, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2024 Model 3, Model S, Model X, and 2020-2024 Model Y vehicles. The hood latch assembly may fail to detect an unlatched hood condition after the hood has been opened.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-012
Recall Date: Jul 24, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-008
Recall Date: May 28, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-006
Recall Date: Feb 27, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-24-00-003
Recall Date: Jan 30, 2024
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-008
Recall Date: Dec 12, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation. The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-23-00-001
Recall Date: Feb 15, 2023
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-20-004
Recall Date: Oct 21, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2017-2022 Model 3, 2020-2022 Model Y, and 2021-2022 Model S and Model X vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 118, "Power-Operated Window Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-013
Recall Date: Sep 19, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S, Model X, and 2022 Model 3 and Model Y vehicles operating certain firmware releases. The infotainment central processing unit (CPU) may overheat during the preparation or process of fast-charging, causing the CPU to lag or restart.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-009
Recall Date: May 3, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2018-2022 Model 3 Performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in Track Mode. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Control and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-008
Recall Date: Apr 18, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Apr 12, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-003
Recall Date: Feb 4, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model 3, Model S, Model X, and 2020-2022 Model Y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-18-002
Recall Date: Feb 2, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2021-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-002
Recall Date: Feb 1, 2022
Tesla, Inc.
Safety Issue:
Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SB-22-00-001
Recall Date: Jan 27, 2022
Consumer Complaints
1.4K ComplaintsTesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Car is phantom breaking with cruise control set on the freeway.
Corrective Action:
Car is phantom breaking with cruise control set on the freeway.
Additional Notes:
Car is phantom breaking with cruise control set on the freeway.
Mfg Campaign: 11475554
Recall Date: Jul 24, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
The Autopilot feature regularly doing hard brake without good reason, and often happens without any warning. This is dangerous for everyone on the road and major liability hazard for the car owner.
Corrective Action:
The Autopilot feature regularly doing hard brake without good reason, and often happens without any warning. This is dangerous for everyone on the road and major liability hazard for the car owner.
Additional Notes:
The Autopilot feature regularly doing hard brake without good reason, and often happens without any warning. This is dangerous for everyone on the road and major liability hazard for the car owner.
Mfg Campaign: 11475473
Recall Date: Jul 23, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The Autopilot feature regularly doing hard brake without good reason, and often happens without any warning. This is dangerous for everyone on the road and major liability hazard for the car owner.
Corrective Action:
The Autopilot feature regularly doing hard brake without good reason, and often happens without any warning. This is dangerous for everyone on the road and major liability hazard for the car owner.
Additional Notes:
The Autopilot feature regularly doing hard brake without good reason, and often happens without any warning. This is dangerous for everyone on the road and major liability hazard for the car owner.
Mfg Campaign: 11475473
Recall Date: Jul 23, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I bought my car new from Tesla in March of 2022. I drove it off their lot in Minneapolis and was my way home back to Bismarck, ND. Within 10 miles of being on I-94 with basic cruise control on, the car suddenly and unexpectedly slammed on the brakes. I had the cruise set at 80 mph and the stop was so sudden that I went down to around 45 mph within a second or so. It happened a few more times within the next 20 miles or so, so I called the service number. The lady on the service team told me that I just needed to "recalibrate my cameras". So I pulled over and did what she said all to no avail. It continued so I just did not use cruise control. Over the next few months, every single time I would go on a highway and use basic cruise control - I would get the same thing and experience extremely dangerous "phantom braking". And each time I would call Tesla service and they would remote dial into my car and tell me the same thing: there is nothing we can see and nothing appears to be wrong. Essentially saying I'm imaging this all happening. At the end of June or beginning of July, I spoke with a Tier 2 tech and he asked me to be very specific if I could and next time it happens to log exactly when, where I was, etc. this happens next. On my way back from Denver it happened so frequently that I again turned off the cruise - but I did what he mentioned and I documented the exact times and whereabouts as requested. I submitted that info a few days ago - they just responded last evening saying again that nothing is wrong and "it is the drivers responsibility to stay aware and alert at all times". So I responded by saying nothing of this was ever disclosed as a known risk to me before I bought the car and the fact that you are now claiming that essentially nothing is wrong, you are therefore suggesting that this phantom braking is not a real issue. The concern with this answer is their apparent refusal acknowledgment suggests no fix is coming.
Corrective Action:
I bought my car new from Tesla in March of 2022. I drove it off their lot in Minneapolis and was my way home back to Bismarck, ND. Within 10 miles of being on I-94 with basic cruise control on, the car suddenly and unexpectedly slammed on the brakes. I had the cruise set at 80 mph and the stop was so sudden that I went down to around 45 mph within a second or so. It happened a few more times within the next 20 miles or so, so I called the service number. The lady on the service team told me that I just needed to "recalibrate my cameras". So I pulled over and did what she said all to no avail. It continued so I just did not use cruise control. Over the next few months, every single time I would go on a highway and use basic cruise control - I would get the same thing and experience extremely dangerous "phantom braking". And each time I would call Tesla service and they would remote dial into my car and tell me the same thing: there is nothing we can see and nothing appears to be wrong. Essentially saying I'm imaging this all happening. At the end of June or beginning of July, I spoke with a Tier 2 tech and he asked me to be very specific if I could and next time it happens to log exactly when, where I was, etc. this happens next. On my way back from Denver it happened so frequently that I again turned off the cruise - but I did what he mentioned and I documented the exact times and whereabouts as requested. I submitted that info a few days ago - they just responded last evening saying again that nothing is wrong and "it is the drivers responsibility to stay aware and alert at all times". So I responded by saying nothing of this was ever disclosed as a known risk to me before I bought the car and the fact that you are now claiming that essentially nothing is wrong, you are therefore suggesting that this phantom braking is not a real issue. The concern with this answer is their apparent refusal acknowledgment suggests no fix is coming.
Additional Notes:
I bought my car new from Tesla in March of 2022. I drove it off their lot in Minneapolis and was my way home back to Bismarck, ND. Within 10 miles of being on I-94 with basic cruise control on, the car suddenly and unexpectedly slammed on the brakes. I had the cruise set at 80 mph and the stop was so sudden that I went down to around 45 mph within a second or so. It happened a few more times within the next 20 miles or so, so I called the service number. The lady on the service team told me that I just needed to "recalibrate my cameras". So I pulled over and did what she said all to no avail. It continued so I just did not use cruise control. Over the next few months, every single time I would go on a highway and use basic cruise control - I would get the same thing and experience extremely dangerous "phantom braking". And each time I would call Tesla service and they would remote dial into my car and tell me the same thing: there is nothing we can see and nothing appears to be wrong. Essentially saying I'm imaging this all happening. At the end of June or beginning of July, I spoke with a Tier 2 tech and he asked me to be very specific if I could and next time it happens to log exactly when, where I was, etc. this happens next. On my way back from Denver it happened so frequently that I again turned off the cruise - but I did what he mentioned and I documented the exact times and whereabouts as requested. I submitted that info a few days ago - they just responded last evening saying again that nothing is wrong and "it is the drivers responsibility to stay aware and alert at all times". So I responded by saying nothing of this was ever disclosed as a known risk to me before I bought the car and the fact that you are now claiming that essentially nothing is wrong, you are therefore suggesting that this phantom braking is not a real issue. The concern with this answer is their apparent refusal acknowledgment suggests no fix is coming.
Mfg Campaign: 11475124
Recall Date: Jul 21, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
I have experienced multiple instances of what I see others seem to be referring to as Phantom Braking. The car will decelerate from 70 mph to 40 mph in seconds with absolutely no other vehicles, obstacles, etc. in sight. Typically the issue happens on 2 lane divided highways )2 lanes in each direction separated by a natural median) during the day time. Without any warning the car will rapidly decelerate using the brakes so aggressively the anti-lock brakes are being engaged as you can hear the tires skidding/squealing. The braking is so aggressive everything loose in the car flies forward including occupants. My typical reaction is to press down on the accelerator immediately to get back up to speed in case there is someone behind me. I picked up the car in March 2022 and experienced the issue in the first couple days. While a Tesla tech was at my house installing the Home Link system I inquired about the issue to which he responded its a known issue with no known resolution. I have continued to drive the car and at times need to turn off any speed control as I have dealt with multiple incidents in just a couple miles. The common item I have seen is when there is a glare/glimmer/mirage on the payment ahead. I took it in for service yesterday and they stated unless they can reproduce it, nothing can be done. I gave them the time and date of an event, they said they would pull the logs, yet nothing was done. They put a comment in the paperwork the system is only a BETA (see attached service document). This is a very serious issue which is likely going to cause a serious accident resulting in injury and/or death. I cannot even think what would happen if the roads are wet during a situation like this. The arrogance of the Tesla service team was unbelievable.
Corrective Action:
I have experienced multiple instances of what I see others seem to be referring to as Phantom Braking. The car will decelerate from 70 mph to 40 mph in seconds with absolutely no other vehicles, obstacles, etc. in sight. Typically the issue happens on 2 lane divided highways )2 lanes in each direction separated by a natural median) during the day time. Without any warning the car will rapidly decelerate using the brakes so aggressively the anti-lock brakes are being engaged as you can hear the tires skidding/squealing. The braking is so aggressive everything loose in the car flies forward including occupants. My typical reaction is to press down on the accelerator immediately to get back up to speed in case there is someone behind me. I picked up the car in March 2022 and experienced the issue in the first couple days. While a Tesla tech was at my house installing the Home Link system I inquired about the issue to which he responded its a known issue with no known resolution. I have continued to drive the car and at times need to turn off any speed control as I have dealt with multiple incidents in just a couple miles. The common item I have seen is when there is a glare/glimmer/mirage on the payment ahead. I took it in for service yesterday and they stated unless they can reproduce it, nothing can be done. I gave them the time and date of an event, they said they would pull the logs, yet nothing was done. They put a comment in the paperwork the system is only a BETA (see attached service document). This is a very serious issue which is likely going to cause a serious accident resulting in injury and/or death. I cannot even think what would happen if the roads are wet during a situation like this. The arrogance of the Tesla service team was unbelievable.
Additional Notes:
I have experienced multiple instances of what I see others seem to be referring to as Phantom Braking. The car will decelerate from 70 mph to 40 mph in seconds with absolutely no other vehicles, obstacles, etc. in sight. Typically the issue happens on 2 lane divided highways )2 lanes in each direction separated by a natural median) during the day time. Without any warning the car will rapidly decelerate using the brakes so aggressively the anti-lock brakes are being engaged as you can hear the tires skidding/squealing. The braking is so aggressive everything loose in the car flies forward including occupants. My typical reaction is to press down on the accelerator immediately to get back up to speed in case there is someone behind me. I picked up the car in March 2022 and experienced the issue in the first couple days. While a Tesla tech was at my house installing the Home Link system I inquired about the issue to which he responded its a known issue with no known resolution. I have continued to drive the car and at times need to turn off any speed control as I have dealt with multiple incidents in just a couple miles. The common item I have seen is when there is a glare/glimmer/mirage on the payment ahead. I took it in for service yesterday and they stated unless they can reproduce it, nothing can be done. I gave them the time and date of an event, they said they would pull the logs, yet nothing was done. They put a comment in the paperwork the system is only a BETA (see attached service document). This is a very serious issue which is likely going to cause a serious accident resulting in injury and/or death. I cannot even think what would happen if the roads are wet during a situation like this. The arrogance of the Tesla service team was unbelievable.
Mfg Campaign: 11475133
Recall Date: Jul 21, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
I have experienced multiple instances of what I see others seem to be referring to as Phantom Braking. The car will decelerate from 70 mph to 40 mph in seconds with absolutely no other vehicles, obstacles, etc. in sight. Typically the issue happens on 2 lane divided highways )2 lanes in each direction separated by a natural median) during the day time. Without any warning the car will rapidly decelerate using the brakes so aggressively the anti-lock brakes are being engaged as you can hear the tires skidding/squealing. The braking is so aggressive everything loose in the car flies forward including occupants. My typical reaction is to press down on the accelerator immediately to get back up to speed in case there is someone behind me. I picked up the car in March 2022 and experienced the issue in the first couple days. While a Tesla tech was at my house installing the Home Link system I inquired about the issue to which he responded its a known issue with no known resolution. I have continued to drive the car and at times need to turn off any speed control as I have dealt with multiple incidents in just a couple miles. The common item I have seen is when there is a glare/glimmer/mirage on the payment ahead. I took it in for service yesterday and they stated unless they can reproduce it, nothing can be done. I gave them the time and date of an event, they said they would pull the logs, yet nothing was done. They put a comment in the paperwork the system is only a BETA (see attached service document). This is a very serious issue which is likely going to cause a serious accident resulting in injury and/or death. I cannot even think what would happen if the roads are wet during a situation like this. The arrogance of the Tesla service team was unbelievable.
Corrective Action:
I have experienced multiple instances of what I see others seem to be referring to as Phantom Braking. The car will decelerate from 70 mph to 40 mph in seconds with absolutely no other vehicles, obstacles, etc. in sight. Typically the issue happens on 2 lane divided highways )2 lanes in each direction separated by a natural median) during the day time. Without any warning the car will rapidly decelerate using the brakes so aggressively the anti-lock brakes are being engaged as you can hear the tires skidding/squealing. The braking is so aggressive everything loose in the car flies forward including occupants. My typical reaction is to press down on the accelerator immediately to get back up to speed in case there is someone behind me. I picked up the car in March 2022 and experienced the issue in the first couple days. While a Tesla tech was at my house installing the Home Link system I inquired about the issue to which he responded its a known issue with no known resolution. I have continued to drive the car and at times need to turn off any speed control as I have dealt with multiple incidents in just a couple miles. The common item I have seen is when there is a glare/glimmer/mirage on the payment ahead. I took it in for service yesterday and they stated unless they can reproduce it, nothing can be done. I gave them the time and date of an event, they said they would pull the logs, yet nothing was done. They put a comment in the paperwork the system is only a BETA (see attached service document). This is a very serious issue which is likely going to cause a serious accident resulting in injury and/or death. I cannot even think what would happen if the roads are wet during a situation like this. The arrogance of the Tesla service team was unbelievable.
Additional Notes:
I have experienced multiple instances of what I see others seem to be referring to as Phantom Braking. The car will decelerate from 70 mph to 40 mph in seconds with absolutely no other vehicles, obstacles, etc. in sight. Typically the issue happens on 2 lane divided highways )2 lanes in each direction separated by a natural median) during the day time. Without any warning the car will rapidly decelerate using the brakes so aggressively the anti-lock brakes are being engaged as you can hear the tires skidding/squealing. The braking is so aggressive everything loose in the car flies forward including occupants. My typical reaction is to press down on the accelerator immediately to get back up to speed in case there is someone behind me. I picked up the car in March 2022 and experienced the issue in the first couple days. While a Tesla tech was at my house installing the Home Link system I inquired about the issue to which he responded its a known issue with no known resolution. I have continued to drive the car and at times need to turn off any speed control as I have dealt with multiple incidents in just a couple miles. The common item I have seen is when there is a glare/glimmer/mirage on the payment ahead. I took it in for service yesterday and they stated unless they can reproduce it, nothing can be done. I gave them the time and date of an event, they said they would pull the logs, yet nothing was done. They put a comment in the paperwork the system is only a BETA (see attached service document). This is a very serious issue which is likely going to cause a serious accident resulting in injury and/or death. I cannot even think what would happen if the roads are wet during a situation like this. The arrogance of the Tesla service team was unbelievable.
Mfg Campaign: 11475133
Recall Date: Jul 21, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Corrective Action:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Additional Notes:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Mfg Campaign: 11475191
Recall Date: Jul 21, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Corrective Action:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Additional Notes:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Mfg Campaign: 11475191
Recall Date: Jul 21, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Corrective Action:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Additional Notes:
We have not yet had an accident but have come close due to phantom breaking when using the cruise control with our Tesla. We have reported the concern to Tesla as of 7/21/22 and were told to reset the computer but they have not been able to offer any other solutions. We are very concerned for our safety as we cannot reliability use our cruise control.
Mfg Campaign: 11475191
Recall Date: Jul 21, 2022
Tesla, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Corrective Action:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Additional Notes:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Mfg Campaign: 11474918
Recall Date: Jul 20, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Corrective Action:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Additional Notes:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Mfg Campaign: 11474918
Recall Date: Jul 20, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Corrective Action:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Additional Notes:
When driving at highway speeds on open roads with light traffic with the adaptive cruise control ON the car would severely brake at random. I have seen this referred to a "Phantom Braking" in other reports. This happens several times an hour and the brakes are severely applied automatically, reducing the speed from 70-80mph to 40-50mph before I can intervene by stepping on the accelerator pedal. It is a frightening experience and can throw the driver and passengers up against the seat belts. This is a critical safety issue because it can result in a rear end accident if a car is following too closely. I have not taken the vehicle for inspection yet but I see there are many reports of this same problem on social media and the NTSB has already opened an investigation on this problem. The vehicle is only a few weeks old and it became noticeable during a long distance open road trip through the open highways in Utah, Idaho and Nevada.
Mfg Campaign: 11474918
Recall Date: Jul 20, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Adaptive cruise control kept abruptly decelerating and/or braking whenever a car passed in the opposite direction on a two lane highway. It also sometimes did the same thing when going over a rolling hill. As the feature exists now, it is completely unusable on certain roads. There is a risk of a rear end collision if the car brakes for no reason when using adaptive cruise control. At the very least, there should be an option to disable the adaptive feature of cruise control when the system is unable to work properly.
Corrective Action:
Adaptive cruise control kept abruptly decelerating and/or braking whenever a car passed in the opposite direction on a two lane highway. It also sometimes did the same thing when going over a rolling hill. As the feature exists now, it is completely unusable on certain roads. There is a risk of a rear end collision if the car brakes for no reason when using adaptive cruise control. At the very least, there should be an option to disable the adaptive feature of cruise control when the system is unable to work properly.
Additional Notes:
Adaptive cruise control kept abruptly decelerating and/or braking whenever a car passed in the opposite direction on a two lane highway. It also sometimes did the same thing when going over a rolling hill. As the feature exists now, it is completely unusable on certain roads. There is a risk of a rear end collision if the car brakes for no reason when using adaptive cruise control. At the very least, there should be an option to disable the adaptive feature of cruise control when the system is unable to work properly.
Mfg Campaign: 11474999
Recall Date: Jul 20, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Corrective Action:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Additional Notes:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Mfg Campaign: 11474490
Recall Date: Jul 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Corrective Action:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Additional Notes:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Mfg Campaign: 11474490
Recall Date: Jul 18, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Corrective Action:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Additional Notes:
Phantom braking at highway speed nearly caused an accident. Happened several times over a 400 mile trip. Tesla's "Navigate on Autopilot" feature apparently confused other vehicles on the highway for hazards, and slammed on brakes, creating a collision risk for cars behind me. It also happened when the painted line on a highway ended and the road split. The car may have confused this for the road ending altogether, and it slammed on brakes while I was going at 65 mph. This is a new car (3 weeks old).
Mfg Campaign: 11474490
Recall Date: Jul 18, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
Ever since I have had this car.....Dec 2021; phantom breaking is a real problem. I am just driving along with out autopilot on, it will slam on the brakes and I nearly got rear-ended numerous times. This has happen so many times that it is very frustrating. I reported this to you back months ago and nothing has been done. THIS IS VERY DANGEROUS! WILL THIS EVER GET RESOLVED? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Corrective Action:
Ever since I have had this car.....Dec 2021; phantom breaking is a real problem. I am just driving along with out autopilot on, it will slam on the brakes and I nearly got rear-ended numerous times. This has happen so many times that it is very frustrating. I reported this to you back months ago and nothing has been done. THIS IS VERY DANGEROUS! WILL THIS EVER GET RESOLVED? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Additional Notes:
Ever since I have had this car.....Dec 2021; phantom breaking is a real problem. I am just driving along with out autopilot on, it will slam on the brakes and I nearly got rear-ended numerous times. This has happen so many times that it is very frustrating. I reported this to you back months ago and nothing has been done. THIS IS VERY DANGEROUS! WILL THIS EVER GET RESOLVED? [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Mfg Campaign: 11474563
Recall Date: Jul 18, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving on the highway with the "cruise control' on, the car automatically braked two times during my travels. No other cars were around me.
Corrective Action:
While driving on the highway with the "cruise control' on, the car automatically braked two times during my travels. No other cars were around me.
Additional Notes:
While driving on the highway with the "cruise control' on, the car automatically braked two times during my travels. No other cars were around me.
Mfg Campaign: 11474596
Recall Date: Jul 18, 2022
Tesla, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
While using Tesla adaptive cruise control on the Ohio Turnpike on a sunny day, the brakes engaged , causing the vehicle to slow quickly. There were no obvious obstructions, other vehicles, road conditions, or formations that should have caused the system to brake. There was a large green and white reflective road sign along the right side of the road. I was able to press the accelerator and return to speed. If I hadn't been able to return the car to speed quickly, a large truck behind me would have had to brake hard to avoid a collision.
Corrective Action:
While using Tesla adaptive cruise control on the Ohio Turnpike on a sunny day, the brakes engaged , causing the vehicle to slow quickly. There were no obvious obstructions, other vehicles, road conditions, or formations that should have caused the system to brake. There was a large green and white reflective road sign along the right side of the road. I was able to press the accelerator and return to speed. If I hadn't been able to return the car to speed quickly, a large truck behind me would have had to brake hard to avoid a collision.
Additional Notes:
While using Tesla adaptive cruise control on the Ohio Turnpike on a sunny day, the brakes engaged , causing the vehicle to slow quickly. There were no obvious obstructions, other vehicles, road conditions, or formations that should have caused the system to brake. There was a large green and white reflective road sign along the right side of the road. I was able to press the accelerator and return to speed. If I hadn't been able to return the car to speed quickly, a large truck behind me would have had to brake hard to avoid a collision.
Mfg Campaign: 11474357
Recall Date: Jul 17, 2022
Tesla, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
While using Tesla adaptive cruise control on the Ohio Turnpike on a sunny day, the brakes engaged , causing the vehicle to slow quickly. There were no obvious obstructions, other vehicles, road conditions, or formations that should have caused the system to brake. There was a large green and white reflective road sign along the right side of the road. I was able to press the accelerator and return to speed. If I hadn't been able to return the car to speed quickly, a large truck behind me would have had to brake hard to avoid a collision.
Corrective Action:
While using Tesla adaptive cruise control on the Ohio Turnpike on a sunny day, the brakes engaged , causing the vehicle to slow quickly. There were no obvious obstructions, other vehicles, road conditions, or formations that should have caused the system to brake. There was a large green and white reflective road sign along the right side of the road. I was able to press the accelerator and return to speed. If I hadn't been able to return the car to speed quickly, a large truck behind me would have had to brake hard to avoid a collision.
Additional Notes:
While using Tesla adaptive cruise control on the Ohio Turnpike on a sunny day, the brakes engaged , causing the vehicle to slow quickly. There were no obvious obstructions, other vehicles, road conditions, or formations that should have caused the system to brake. There was a large green and white reflective road sign along the right side of the road. I was able to press the accelerator and return to speed. If I hadn't been able to return the car to speed quickly, a large truck behind me would have had to brake hard to avoid a collision.
Mfg Campaign: 11474357
Recall Date: Jul 17, 2022
Need Legal Help?
Featured Attorneys
Barry Edzant
Edzant Price LLC
Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury
Recent Articles
Jeep Grand Cherokee Head Restraint Problem
Chrysler (FCA US, LLC) has announced a safety issue affecting certain 2023–2024 Jeep Grand Ch ...
Aug 1, 2025Fuel Injector Problem: 2021-2024 Ford Bronco Sport and 2020-2022 Ford Escape
If you own a 2021-2024 Ford Bronco Sport or 2020-2022 Ford Escape equipped with a 1.5L Dragon GTDI e ...
Jul 28, 2025