Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVING APPROXIMATELY 50 MPH ON SOUTH US HWY 231 (LEFT LANE), WITHOUT ANY INCIDENT REAR PASSENGER WINDOW POPPED AND SHATTERED AND THEN BROKEN GLASS FELL INTO BACKSEAT OF CAR. THERE WAS NO CAR IN RIGHT LANE OR IN FRONT OF MY CAR. THERE WERE NO ADVERSE ROAD CONDITIONS. NO OTHER DAMAGE TO CAR.
Corrective Action:
DRIVING APPROXIMATELY 50 MPH ON SOUTH US HWY 231 (LEFT LANE), WITHOUT ANY INCIDENT REAR PASSENGER WINDOW POPPED AND SHATTERED AND THEN BROKEN GLASS FELL INTO BACKSEAT OF CAR. THERE WAS NO CAR IN RIGHT LANE OR IN FRONT OF MY CAR. THERE WERE NO ADVERSE ROAD CONDITIONS. NO OTHER DAMAGE TO CAR.
Additional Notes:
DRIVING APPROXIMATELY 50 MPH ON SOUTH US HWY 231 (LEFT LANE), WITHOUT ANY INCIDENT REAR PASSENGER WINDOW POPPED AND SHATTERED AND THEN BROKEN GLASS FELL INTO BACKSEAT OF CAR. THERE WAS NO CAR IN RIGHT LANE OR IN FRONT OF MY CAR. THERE WERE NO ADVERSE ROAD CONDITIONS. NO OTHER DAMAGE TO CAR.
Mfg Campaign: 11183296
Recall Date: Feb 28, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
USING EYE-SIGHT CONTROLS THE AUTOMATIC STOPPING DISTANCE IS SET TOO STOP TOO CLOSE TO THE CAR IN FRONT. VARIES IN STOPPING DISTANCE ,CANNOT DEPEND ON THE SYSTEM THEREFOR CAN NOT USE THE SYSTEM.
Corrective Action:
USING EYE-SIGHT CONTROLS THE AUTOMATIC STOPPING DISTANCE IS SET TOO STOP TOO CLOSE TO THE CAR IN FRONT. VARIES IN STOPPING DISTANCE ,CANNOT DEPEND ON THE SYSTEM THEREFOR CAN NOT USE THE SYSTEM.
Additional Notes:
USING EYE-SIGHT CONTROLS THE AUTOMATIC STOPPING DISTANCE IS SET TOO STOP TOO CLOSE TO THE CAR IN FRONT. VARIES IN STOPPING DISTANCE ,CANNOT DEPEND ON THE SYSTEM THEREFOR CAN NOT USE THE SYSTEM.
Mfg Campaign: 11182547
Recall Date: Feb 26, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CENTRAL DISPLAY CONSOLE WHERE BACKUP CAMERA IS WENT TO BLACK SUDDENLY AND WILL NOT TURN ON. THIS IS A SAFETY CONCERN. HERE IS A LINK TO MANY OTHER 2018 2019 SUBARU OWNERS REPORTING SAME ISSUE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T75428_DS961674
Corrective Action:
THE CENTRAL DISPLAY CONSOLE WHERE BACKUP CAMERA IS WENT TO BLACK SUDDENLY AND WILL NOT TURN ON. THIS IS A SAFETY CONCERN. HERE IS A LINK TO MANY OTHER 2018 2019 SUBARU OWNERS REPORTING SAME ISSUE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T75428_DS961674
Additional Notes:
THE CENTRAL DISPLAY CONSOLE WHERE BACKUP CAMERA IS WENT TO BLACK SUDDENLY AND WILL NOT TURN ON. THIS IS A SAFETY CONCERN. HERE IS A LINK TO MANY OTHER 2018 2019 SUBARU OWNERS REPORTING SAME ISSUE HTTPS://WWW.CARGURUS.COM/CARS/DISCUSSION-T75428_DS961674
Mfg Campaign: 11182335
Recall Date: Feb 25, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BACKUP CAMERA IS BLACK GPS AND RADIO DEAD
Corrective Action:
BACKUP CAMERA IS BLACK GPS AND RADIO DEAD
Additional Notes:
BACKUP CAMERA IS BLACK GPS AND RADIO DEAD
Mfg Campaign: 11182074
Recall Date: Feb 23, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE HEAD UNIT WENT BLACK AND THAT MEANS I DO NOT HAVE A BACK UP CAMERA. I LIVE IN A PLACE WHERE BACK UP CAMERA IS A MUST. I PURCHASED THIS UNIT BECAUSE IT HAVE A BIG BACK UP CAMERA AND ALL 2018 MODELS MUST HAVE BACK UP CAMERA. SUBARU FAILED TO COMPLY WITH THE SAFETY COMPLIANCE.
Corrective Action:
THE HEAD UNIT WENT BLACK AND THAT MEANS I DO NOT HAVE A BACK UP CAMERA. I LIVE IN A PLACE WHERE BACK UP CAMERA IS A MUST. I PURCHASED THIS UNIT BECAUSE IT HAVE A BIG BACK UP CAMERA AND ALL 2018 MODELS MUST HAVE BACK UP CAMERA. SUBARU FAILED TO COMPLY WITH THE SAFETY COMPLIANCE.
Additional Notes:
THE HEAD UNIT WENT BLACK AND THAT MEANS I DO NOT HAVE A BACK UP CAMERA. I LIVE IN A PLACE WHERE BACK UP CAMERA IS A MUST. I PURCHASED THIS UNIT BECAUSE IT HAVE A BIG BACK UP CAMERA AND ALL 2018 MODELS MUST HAVE BACK UP CAMERA. SUBARU FAILED TO COMPLY WITH THE SAFETY COMPLIANCE.
Mfg Campaign: 11181803
Recall Date: Feb 22, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
VEHICLE USES COOLANT AT AN ALARMING RATE WHICH HAS NEARLY LEAD TO OVERHEATING AND STALLING WHILE DRIVING. TRANSMISSION DISENGAGES WHILE AT HIGHWAY SPEEDS WHEN TRYING TO PASS MAKING THE MANEUVER UNSAFE. MANUFACTURER REFUSES TO LOOK AT CAR AGAIN, ALREADY BEEN IN SHOP 4 TIMES.
Corrective Action:
VEHICLE USES COOLANT AT AN ALARMING RATE WHICH HAS NEARLY LEAD TO OVERHEATING AND STALLING WHILE DRIVING. TRANSMISSION DISENGAGES WHILE AT HIGHWAY SPEEDS WHEN TRYING TO PASS MAKING THE MANEUVER UNSAFE. MANUFACTURER REFUSES TO LOOK AT CAR AGAIN, ALREADY BEEN IN SHOP 4 TIMES.
Additional Notes:
VEHICLE USES COOLANT AT AN ALARMING RATE WHICH HAS NEARLY LEAD TO OVERHEATING AND STALLING WHILE DRIVING. TRANSMISSION DISENGAGES WHILE AT HIGHWAY SPEEDS WHEN TRYING TO PASS MAKING THE MANEUVER UNSAFE. MANUFACTURER REFUSES TO LOOK AT CAR AGAIN, ALREADY BEEN IN SHOP 4 TIMES.
Mfg Campaign: 11181121
Recall Date: Feb 19, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE USES COOLANT AT AN ALARMING RATE WHICH HAS NEARLY LEAD TO OVERHEATING AND STALLING WHILE DRIVING. TRANSMISSION DISENGAGES WHILE AT HIGHWAY SPEEDS WHEN TRYING TO PASS MAKING THE MANEUVER UNSAFE. MANUFACTURER REFUSES TO LOOK AT CAR AGAIN, ALREADY BEEN IN SHOP 4 TIMES.
Corrective Action:
VEHICLE USES COOLANT AT AN ALARMING RATE WHICH HAS NEARLY LEAD TO OVERHEATING AND STALLING WHILE DRIVING. TRANSMISSION DISENGAGES WHILE AT HIGHWAY SPEEDS WHEN TRYING TO PASS MAKING THE MANEUVER UNSAFE. MANUFACTURER REFUSES TO LOOK AT CAR AGAIN, ALREADY BEEN IN SHOP 4 TIMES.
Additional Notes:
VEHICLE USES COOLANT AT AN ALARMING RATE WHICH HAS NEARLY LEAD TO OVERHEATING AND STALLING WHILE DRIVING. TRANSMISSION DISENGAGES WHILE AT HIGHWAY SPEEDS WHEN TRYING TO PASS MAKING THE MANEUVER UNSAFE. MANUFACTURER REFUSES TO LOOK AT CAR AGAIN, ALREADY BEEN IN SHOP 4 TIMES.
Mfg Campaign: 11181121
Recall Date: Feb 19, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SECOND CRACKED WINDSHIELD IN ONE WEEK. FIRST ONE WAS REPLACED 2/8/18. BOTH TIMES TRAVELED AT LOW TO MODERATE SPEED 25-40 MPH ON LOCAL FWY IN LOS ANGELES, CA. SUNNY MILD, DRY CONDITIONS, NO WIND. SMALL PEBBLE HIT WINDSHIELD. COULDN'T SEE HIT, ONLY HEARD A SMALL CRACK SOUND. DAMAGED WINDSHIELD, FIRST TIME SMALL PEBBLE MARK GREW TO LONG CRACK. INITIAL IMPACT SIZE ABOUT 1.5 - 2 MM. ONE WEEK LATER ANOTHER PEBBLE HIT WINDSHIELD IN SLOW TRAFFIC,35 MPH, NO TRUCKS NEAR BY. SAME SIZE OF MARK. SUBARU REQUIRES THEIR WINDSHIELD REPAIR AT CUSTOMER COST OF $930. WARRANTY DOES NOT COVER ANY DEBRIS DAMAGE, BUT SMALL PEBBLES SHOULD NOT CAUSE THIS KIND OF DAMAGE AND COSTS. HAD A GRAND CHEROKEE 184K MILES AND NEVER A CRACK OR DING, NEVER ISSUE FOR OUR 2005 SAAB, OR ANY OREVIOUS VEHICLE. SHOULD NOT COST US $1860 MONTH ADDITIONAL TO MAINTAIN CAR, PLUS SAFETY ISSUE. ACCORDING TO SUBARU CORPORATE: DOES NOT RECOMMEND US TO DRIVE IT WITH I-SITE CAMERA WITH A DAMAGED WINDSHIELD. THEY SAY THAT THE GLASS IS THINNER/LIGHTER IN ORDER TO WORK WITH CAMERA AND BE MORE FUEL EFFICIENT/LIGHTER. CARS SHOULD BE ABLE TO WITHSTAND NORMAL DRIVING AND ROAD CONDITIONS.
Corrective Action:
SECOND CRACKED WINDSHIELD IN ONE WEEK. FIRST ONE WAS REPLACED 2/8/18. BOTH TIMES TRAVELED AT LOW TO MODERATE SPEED 25-40 MPH ON LOCAL FWY IN LOS ANGELES, CA. SUNNY MILD, DRY CONDITIONS, NO WIND. SMALL PEBBLE HIT WINDSHIELD. COULDN'T SEE HIT, ONLY HEARD A SMALL CRACK SOUND. DAMAGED WINDSHIELD, FIRST TIME SMALL PEBBLE MARK GREW TO LONG CRACK. INITIAL IMPACT SIZE ABOUT 1.5 - 2 MM. ONE WEEK LATER ANOTHER PEBBLE HIT WINDSHIELD IN SLOW TRAFFIC,35 MPH, NO TRUCKS NEAR BY. SAME SIZE OF MARK. SUBARU REQUIRES THEIR WINDSHIELD REPAIR AT CUSTOMER COST OF $930. WARRANTY DOES NOT COVER ANY DEBRIS DAMAGE, BUT SMALL PEBBLES SHOULD NOT CAUSE THIS KIND OF DAMAGE AND COSTS. HAD A GRAND CHEROKEE 184K MILES AND NEVER A CRACK OR DING, NEVER ISSUE FOR OUR 2005 SAAB, OR ANY OREVIOUS VEHICLE. SHOULD NOT COST US $1860 MONTH ADDITIONAL TO MAINTAIN CAR, PLUS SAFETY ISSUE. ACCORDING TO SUBARU CORPORATE: DOES NOT RECOMMEND US TO DRIVE IT WITH I-SITE CAMERA WITH A DAMAGED WINDSHIELD. THEY SAY THAT THE GLASS IS THINNER/LIGHTER IN ORDER TO WORK WITH CAMERA AND BE MORE FUEL EFFICIENT/LIGHTER. CARS SHOULD BE ABLE TO WITHSTAND NORMAL DRIVING AND ROAD CONDITIONS.
Additional Notes:
SECOND CRACKED WINDSHIELD IN ONE WEEK. FIRST ONE WAS REPLACED 2/8/18. BOTH TIMES TRAVELED AT LOW TO MODERATE SPEED 25-40 MPH ON LOCAL FWY IN LOS ANGELES, CA. SUNNY MILD, DRY CONDITIONS, NO WIND. SMALL PEBBLE HIT WINDSHIELD. COULDN'T SEE HIT, ONLY HEARD A SMALL CRACK SOUND. DAMAGED WINDSHIELD, FIRST TIME SMALL PEBBLE MARK GREW TO LONG CRACK. INITIAL IMPACT SIZE ABOUT 1.5 - 2 MM. ONE WEEK LATER ANOTHER PEBBLE HIT WINDSHIELD IN SLOW TRAFFIC,35 MPH, NO TRUCKS NEAR BY. SAME SIZE OF MARK. SUBARU REQUIRES THEIR WINDSHIELD REPAIR AT CUSTOMER COST OF $930. WARRANTY DOES NOT COVER ANY DEBRIS DAMAGE, BUT SMALL PEBBLES SHOULD NOT CAUSE THIS KIND OF DAMAGE AND COSTS. HAD A GRAND CHEROKEE 184K MILES AND NEVER A CRACK OR DING, NEVER ISSUE FOR OUR 2005 SAAB, OR ANY OREVIOUS VEHICLE. SHOULD NOT COST US $1860 MONTH ADDITIONAL TO MAINTAIN CAR, PLUS SAFETY ISSUE. ACCORDING TO SUBARU CORPORATE: DOES NOT RECOMMEND US TO DRIVE IT WITH I-SITE CAMERA WITH A DAMAGED WINDSHIELD. THEY SAY THAT THE GLASS IS THINNER/LIGHTER IN ORDER TO WORK WITH CAMERA AND BE MORE FUEL EFFICIENT/LIGHTER. CARS SHOULD BE ABLE TO WITHSTAND NORMAL DRIVING AND ROAD CONDITIONS.
Mfg Campaign: 11180541
Recall Date: Feb 16, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
GAS INDICATOR SAYS I HAVE MORE GAS THEN I DO. WHEN EMPTY IT STILL REGISTERS GAS. THERE IS A RECALL BUT NO FIX IS PRESENT.
Corrective Action:
GAS INDICATOR SAYS I HAVE MORE GAS THEN I DO. WHEN EMPTY IT STILL REGISTERS GAS. THERE IS A RECALL BUT NO FIX IS PRESENT.
Additional Notes:
GAS INDICATOR SAYS I HAVE MORE GAS THEN I DO. WHEN EMPTY IT STILL REGISTERS GAS. THERE IS A RECALL BUT NO FIX IS PRESENT.
Mfg Campaign: 11176558
Recall Date: Feb 12, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
EXPLODING SUNROOF. THE SUNROOF SUDDENLY SHATTERED INTO PIECES WHILE DRIVING ON A FREEWAY OFFRAMP WITH NO OTHER CARS OR BRIDGES NEARBY. IT SOUNDED LIKE AN EXPLOSION. THE CAR WASN'T DAMAGED OR SCRATCHED ANYWHERE ELSE, AND THERE WAS NO OBJECT OR DEBRIS.
Corrective Action:
EXPLODING SUNROOF. THE SUNROOF SUDDENLY SHATTERED INTO PIECES WHILE DRIVING ON A FREEWAY OFFRAMP WITH NO OTHER CARS OR BRIDGES NEARBY. IT SOUNDED LIKE AN EXPLOSION. THE CAR WASN'T DAMAGED OR SCRATCHED ANYWHERE ELSE, AND THERE WAS NO OBJECT OR DEBRIS.
Additional Notes:
EXPLODING SUNROOF. THE SUNROOF SUDDENLY SHATTERED INTO PIECES WHILE DRIVING ON A FREEWAY OFFRAMP WITH NO OTHER CARS OR BRIDGES NEARBY. IT SOUNDED LIKE AN EXPLOSION. THE CAR WASN'T DAMAGED OR SCRATCHED ANYWHERE ELSE, AND THERE WAS NO OBJECT OR DEBRIS.
Mfg Campaign: 11176589
Recall Date: Feb 12, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON START UP OF VEHICLE THE RADIO AUTOMATICALLY COMES ON AT A LOUD VOLUME AND CANNOT BE ADJUSTED OR TURNED OFF FOR A COUPLE OF MINUTES. THIS IS VERY DANGEROUS WHEN TRYING TO BACKUP OR MOVE OUT OF A PARKING SITUATION. I HAVE BEEN INFORMED BY SUBARU MECHANICS THAT THERE IS NO WAY TO KEEP THE RADIO FROM AUTOMATICALLY COMING ON WHEN I START THE CAR. OTHER OWNERS HAVE ALSO COMPLAINED ABOUT THIS FEATURE. THIS HAS BEEN A PROBLEM SINCE I PURCHASED THE CAR 7/4/18
Corrective Action:
ON START UP OF VEHICLE THE RADIO AUTOMATICALLY COMES ON AT A LOUD VOLUME AND CANNOT BE ADJUSTED OR TURNED OFF FOR A COUPLE OF MINUTES. THIS IS VERY DANGEROUS WHEN TRYING TO BACKUP OR MOVE OUT OF A PARKING SITUATION. I HAVE BEEN INFORMED BY SUBARU MECHANICS THAT THERE IS NO WAY TO KEEP THE RADIO FROM AUTOMATICALLY COMING ON WHEN I START THE CAR. OTHER OWNERS HAVE ALSO COMPLAINED ABOUT THIS FEATURE. THIS HAS BEEN A PROBLEM SINCE I PURCHASED THE CAR 7/4/18
Additional Notes:
ON START UP OF VEHICLE THE RADIO AUTOMATICALLY COMES ON AT A LOUD VOLUME AND CANNOT BE ADJUSTED OR TURNED OFF FOR A COUPLE OF MINUTES. THIS IS VERY DANGEROUS WHEN TRYING TO BACKUP OR MOVE OUT OF A PARKING SITUATION. I HAVE BEEN INFORMED BY SUBARU MECHANICS THAT THERE IS NO WAY TO KEEP THE RADIO FROM AUTOMATICALLY COMING ON WHEN I START THE CAR. OTHER OWNERS HAVE ALSO COMPLAINED ABOUT THIS FEATURE. THIS HAS BEEN A PROBLEM SINCE I PURCHASED THE CAR 7/4/18
Mfg Campaign: 11175178
Recall Date: Feb 8, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNED A 2018 SUBARU OUTBACK. WHILE REVERSING IN THE DRIVEWAY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND WHEN DEPRESSED TO THE FLOORBOARD. THE VEHICLE OVERTURNED AND CRASHED IN THE DRIVEWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE SIDE CURTAIN AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE AGENCY. THE INDEPENDENT MECHANIC STATED THAT THE BRAKES FAILED TO WORK WHILE LEAVING THE CRASH SITE; THEREFORE, THE VEHICLE WAS TOWED TO AN INDEPENDENT SALVAGE LOT. THE CONTACT CALLED FLATIRON SUBARU (5995 ARAPAHOE AVE, BOULDER, CO 80303, (877) 464-2714) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-374723133. ADDITIONALLY, AN INVESTIGATION TEAM COLLECTED THE DATA BOX. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNED A 2018 SUBARU OUTBACK. WHILE REVERSING IN THE DRIVEWAY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND WHEN DEPRESSED TO THE FLOORBOARD. THE VEHICLE OVERTURNED AND CRASHED IN THE DRIVEWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE SIDE CURTAIN AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE AGENCY. THE INDEPENDENT MECHANIC STATED THAT THE BRAKES FAILED TO WORK WHILE LEAVING THE CRASH SITE; THEREFORE, THE VEHICLE WAS TOWED TO AN INDEPENDENT SALVAGE LOT. THE CONTACT CALLED FLATIRON SUBARU (5995 ARAPAHOE AVE, BOULDER, CO 80303, (877) 464-2714) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-374723133. ADDITIONALLY, AN INVESTIGATION TEAM COLLECTED THE DATA BOX. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNED A 2018 SUBARU OUTBACK. WHILE REVERSING IN THE DRIVEWAY, THE BRAKE PEDAL WAS APPLIED, BUT FAILED TO RESPOND WHEN DEPRESSED TO THE FLOORBOARD. THE VEHICLE OVERTURNED AND CRASHED IN THE DRIVEWAY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE SIDE CURTAIN AIR BAGS DEPLOYED. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS DEEMED A TOTAL LOSS BY THE INSURANCE AGENCY. THE INDEPENDENT MECHANIC STATED THAT THE BRAKES FAILED TO WORK WHILE LEAVING THE CRASH SITE; THEREFORE, THE VEHICLE WAS TOWED TO AN INDEPENDENT SALVAGE LOT. THE CONTACT CALLED FLATIRON SUBARU (5995 ARAPAHOE AVE, BOULDER, CO 80303, (877) 464-2714) AND WAS REFERRED TO THE MANUFACTURER. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 1-374723133. ADDITIONALLY, AN INVESTIGATION TEAM COLLECTED THE DATA BOX. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS NOT AVAILABLE.
Mfg Campaign: 11175710
Recall Date: Feb 8, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Mfg Campaign: 11174821
Recall Date: Feb 6, 2019
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. EACH TIME THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE ACCELERATED WITHOUT WARNING. THE CONTACT HAD TO APPLY EXCESSIVE FORCE TO THE BRAKE PEDAL TO SLOW DOWN THE VEHICLE. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 4,400.
Mfg Campaign: 11174821
Recall Date: Feb 6, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WINDSHIELD SEVERELY CRACKED,POSSIBLY FROM SMALL PEBBLE AT APPROX 35 MPH APPROACHING FWY ON RAMP. WE WERE INFORMED BY CORPORATE THAT THE WINDSHIELD GLASS IS 'SENSITIVE' DUE TO THE 'EYE SIGHT' FEATURE CALIBRATED WITH THE WINDSHIELD. WINDSHIELD NEEDS TO BE REPLACED - AT OWNERS EXPENSE AT $1100. SIZE OF INITIAL IMPACT DAMAGE MARK ON WINDSHIELD WAS 1/16' OR 1-2MM. NEXT DAY IT SPREAD TO SEVERAL INCHES WHILE CAR WAS PARKED. SMALL PEBBLES OR COMMON ROAD DEBRIS SHOULD NOT CAUSE WINDSHIELD FAILURES ESPECIALLY IN VEHICLES THAT ARE ALL WHEEL DRIVE FOR OFF-ROAD. READ THAT OTHER VEHICLES OF SAME YEAR AND MODEL ARE ALSO EXPERIENCING WINDSHIELD FAILURE.
Corrective Action:
WINDSHIELD SEVERELY CRACKED,POSSIBLY FROM SMALL PEBBLE AT APPROX 35 MPH APPROACHING FWY ON RAMP. WE WERE INFORMED BY CORPORATE THAT THE WINDSHIELD GLASS IS 'SENSITIVE' DUE TO THE 'EYE SIGHT' FEATURE CALIBRATED WITH THE WINDSHIELD. WINDSHIELD NEEDS TO BE REPLACED - AT OWNERS EXPENSE AT $1100. SIZE OF INITIAL IMPACT DAMAGE MARK ON WINDSHIELD WAS 1/16' OR 1-2MM. NEXT DAY IT SPREAD TO SEVERAL INCHES WHILE CAR WAS PARKED. SMALL PEBBLES OR COMMON ROAD DEBRIS SHOULD NOT CAUSE WINDSHIELD FAILURES ESPECIALLY IN VEHICLES THAT ARE ALL WHEEL DRIVE FOR OFF-ROAD. READ THAT OTHER VEHICLES OF SAME YEAR AND MODEL ARE ALSO EXPERIENCING WINDSHIELD FAILURE.
Additional Notes:
WINDSHIELD SEVERELY CRACKED,POSSIBLY FROM SMALL PEBBLE AT APPROX 35 MPH APPROACHING FWY ON RAMP. WE WERE INFORMED BY CORPORATE THAT THE WINDSHIELD GLASS IS 'SENSITIVE' DUE TO THE 'EYE SIGHT' FEATURE CALIBRATED WITH THE WINDSHIELD. WINDSHIELD NEEDS TO BE REPLACED - AT OWNERS EXPENSE AT $1100. SIZE OF INITIAL IMPACT DAMAGE MARK ON WINDSHIELD WAS 1/16' OR 1-2MM. NEXT DAY IT SPREAD TO SEVERAL INCHES WHILE CAR WAS PARKED. SMALL PEBBLES OR COMMON ROAD DEBRIS SHOULD NOT CAUSE WINDSHIELD FAILURES ESPECIALLY IN VEHICLES THAT ARE ALL WHEEL DRIVE FOR OFF-ROAD. READ THAT OTHER VEHICLES OF SAME YEAR AND MODEL ARE ALSO EXPERIENCING WINDSHIELD FAILURE.
Mfg Campaign: 11174344
Recall Date: Feb 4, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I GOT INTO MY CAR, IT PARKED, CLOSED THE DOOR, HEARD SOMETHING FALL AND WHEN I CHECKED TO SEE WHAT THE NOISE WAS MY ENTIRE REAR WINDOW ON THE HATCH WAS SHATTERED. I CALLED THE DEALERSHIP AND THEY SAID THEY DON'T COVER IT UNDER WARRANTY AND THAT I WOULD NEED TO FIX IT ON MY OWN, THEY ALSO SAID ANY OF THE WARRANTIES I PURCHASED ALSO DONT COVER IT. THEY ALSO MENTIONED THAT 4 PEOPLE ALSO CALLED THIS SAME WEEK WITH THIS ISSUE. I HAD A HATCH BACK CAR FOR 15+ YRS BEFORE PURCHASING THIS SUBARU AND THIS NEVER HAPPENED. JUDY DIDNT SEEM RIGHT.
Corrective Action:
I GOT INTO MY CAR, IT PARKED, CLOSED THE DOOR, HEARD SOMETHING FALL AND WHEN I CHECKED TO SEE WHAT THE NOISE WAS MY ENTIRE REAR WINDOW ON THE HATCH WAS SHATTERED. I CALLED THE DEALERSHIP AND THEY SAID THEY DON'T COVER IT UNDER WARRANTY AND THAT I WOULD NEED TO FIX IT ON MY OWN, THEY ALSO SAID ANY OF THE WARRANTIES I PURCHASED ALSO DONT COVER IT. THEY ALSO MENTIONED THAT 4 PEOPLE ALSO CALLED THIS SAME WEEK WITH THIS ISSUE. I HAD A HATCH BACK CAR FOR 15+ YRS BEFORE PURCHASING THIS SUBARU AND THIS NEVER HAPPENED. JUDY DIDNT SEEM RIGHT.
Additional Notes:
I GOT INTO MY CAR, IT PARKED, CLOSED THE DOOR, HEARD SOMETHING FALL AND WHEN I CHECKED TO SEE WHAT THE NOISE WAS MY ENTIRE REAR WINDOW ON THE HATCH WAS SHATTERED. I CALLED THE DEALERSHIP AND THEY SAID THEY DON'T COVER IT UNDER WARRANTY AND THAT I WOULD NEED TO FIX IT ON MY OWN, THEY ALSO SAID ANY OF THE WARRANTIES I PURCHASED ALSO DONT COVER IT. THEY ALSO MENTIONED THAT 4 PEOPLE ALSO CALLED THIS SAME WEEK WITH THIS ISSUE. I HAD A HATCH BACK CAR FOR 15+ YRS BEFORE PURCHASING THIS SUBARU AND THIS NEVER HAPPENED. JUDY DIDNT SEEM RIGHT.
Mfg Campaign: 11173713
Recall Date: Feb 2, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Corrective Action:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Additional Notes:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Mfg Campaign: 11173593
Recall Date: Feb 1, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Corrective Action:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Additional Notes:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Mfg Campaign: 11173593
Recall Date: Feb 1, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Corrective Action:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Additional Notes:
I WAS DRIVING THROUGH AN INTERSECTION WHEN THE ENGINE STALLED WITH 1/8TH OF A TANK OF GAS REMAINING. GAS LIGHT CAME ON ONLY A FEW MILES PRIOR. LUCKILY I WAS ABLE TO COAST INTO A GAS STATION. CAR STARTED AFTER TURNING OFF AND BACK ON. ONLY TOOK 16.9 GALLONS TO TOP OFF. THIS IS THE SECOND TIME THIS HAS HAPPENED. THE PREVIOUS TIME THE MILES TO EMPTY WAS SHOWING 50 WHEN IT STALLED. I WAS TOLD BY THE DEALERSHIP THAT THERE IS NO FIX FOR THE CURRENT RECALL.
Mfg Campaign: 11173593
Recall Date: Feb 1, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
RAN OUT OF FUEL EVEN THOUGH THE GAUGE HAD ORIGINALLY SAID 30 MILES TO EMPTY. THEN GAUGE WENT FROM 30 TO ---- AND THEN STALLED ALL WITHIN A FEW MILES WHILE ON THE HIGHWAY DURING RUSH HOUR.
Corrective Action:
RAN OUT OF FUEL EVEN THOUGH THE GAUGE HAD ORIGINALLY SAID 30 MILES TO EMPTY. THEN GAUGE WENT FROM 30 TO ---- AND THEN STALLED ALL WITHIN A FEW MILES WHILE ON THE HIGHWAY DURING RUSH HOUR.
Additional Notes:
RAN OUT OF FUEL EVEN THOUGH THE GAUGE HAD ORIGINALLY SAID 30 MILES TO EMPTY. THEN GAUGE WENT FROM 30 TO ---- AND THEN STALLED ALL WITHIN A FEW MILES WHILE ON THE HIGHWAY DURING RUSH HOUR.
Mfg Campaign: 11173626
Recall Date: Feb 1, 2019
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