Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
WAS DRIVING ON HIGHWAY WHILE FUEL RANGE INDICATED ON DASH JUST HIT 30 MILES TO EMPTY AND CAR RAN OUT OF GAS. WAS NEVER INFORMED BY SUBARU OF ANY RECALL FOR THIS VEHICLE.
Corrective Action:
WAS DRIVING ON HIGHWAY WHILE FUEL RANGE INDICATED ON DASH JUST HIT 30 MILES TO EMPTY AND CAR RAN OUT OF GAS. WAS NEVER INFORMED BY SUBARU OF ANY RECALL FOR THIS VEHICLE.
Additional Notes:
WAS DRIVING ON HIGHWAY WHILE FUEL RANGE INDICATED ON DASH JUST HIT 30 MILES TO EMPTY AND CAR RAN OUT OF GAS. WAS NEVER INFORMED BY SUBARU OF ANY RECALL FOR THIS VEHICLE.
Mfg Campaign: 11166169
Recall Date: Jan 9, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WAS DRIVING ON HIGHWAY WHILE FUEL RANGE INDICATED ON DASH JUST HIT 30 MILES TO EMPTY AND CAR RAN OUT OF GAS. WAS NEVER INFORMED BY SUBARU OF ANY RECALL FOR THIS VEHICLE.
Corrective Action:
WAS DRIVING ON HIGHWAY WHILE FUEL RANGE INDICATED ON DASH JUST HIT 30 MILES TO EMPTY AND CAR RAN OUT OF GAS. WAS NEVER INFORMED BY SUBARU OF ANY RECALL FOR THIS VEHICLE.
Additional Notes:
WAS DRIVING ON HIGHWAY WHILE FUEL RANGE INDICATED ON DASH JUST HIT 30 MILES TO EMPTY AND CAR RAN OUT OF GAS. WAS NEVER INFORMED BY SUBARU OF ANY RECALL FOR THIS VEHICLE.
Mfg Campaign: 11166169
Recall Date: Jan 9, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DISPLAY PANEL SHUT DOWN, COMPLETELY DARK, DISABLED ARE RADIO, GPS, NAVIGATION AND MOST IMPORTANTLY THE BACK UP CAMERA. THE DEALERSHIP ADMITS THEY ARE SEEING QUITE A FEW OF THESE AND A NEW RADIO TO REPAIR THE PROBLEM WILL TAKE 3 MONTHS TO ARRIVE, NO GUARANTEE THIS WILL FIX THE PROBLEM. SO I WILL BE WITHOUT A BACKUP CAMERA, DEEMED CRITICAL ENOUGH THAT IT IS MANDATED ON ALL NEW CARS FOR ONE QUARTER OF THE YEAR. I ALSO ASSUME IF NOT FIXED BY MY NEXT STATE SAFETY INSPECTION I WILL NOT BE ALLOWED TO DRIVE THE CAR. SO FAR I HAVE RECEIVED NOTHING FROM SUBARU.THIS LOOKS A PRETTY BIG SAFETY ISSUE BEING SWEPT UNDER THE RUG.
Corrective Action:
DISPLAY PANEL SHUT DOWN, COMPLETELY DARK, DISABLED ARE RADIO, GPS, NAVIGATION AND MOST IMPORTANTLY THE BACK UP CAMERA. THE DEALERSHIP ADMITS THEY ARE SEEING QUITE A FEW OF THESE AND A NEW RADIO TO REPAIR THE PROBLEM WILL TAKE 3 MONTHS TO ARRIVE, NO GUARANTEE THIS WILL FIX THE PROBLEM. SO I WILL BE WITHOUT A BACKUP CAMERA, DEEMED CRITICAL ENOUGH THAT IT IS MANDATED ON ALL NEW CARS FOR ONE QUARTER OF THE YEAR. I ALSO ASSUME IF NOT FIXED BY MY NEXT STATE SAFETY INSPECTION I WILL NOT BE ALLOWED TO DRIVE THE CAR. SO FAR I HAVE RECEIVED NOTHING FROM SUBARU.THIS LOOKS A PRETTY BIG SAFETY ISSUE BEING SWEPT UNDER THE RUG.
Additional Notes:
DISPLAY PANEL SHUT DOWN, COMPLETELY DARK, DISABLED ARE RADIO, GPS, NAVIGATION AND MOST IMPORTANTLY THE BACK UP CAMERA. THE DEALERSHIP ADMITS THEY ARE SEEING QUITE A FEW OF THESE AND A NEW RADIO TO REPAIR THE PROBLEM WILL TAKE 3 MONTHS TO ARRIVE, NO GUARANTEE THIS WILL FIX THE PROBLEM. SO I WILL BE WITHOUT A BACKUP CAMERA, DEEMED CRITICAL ENOUGH THAT IT IS MANDATED ON ALL NEW CARS FOR ONE QUARTER OF THE YEAR. I ALSO ASSUME IF NOT FIXED BY MY NEXT STATE SAFETY INSPECTION I WILL NOT BE ALLOWED TO DRIVE THE CAR. SO FAR I HAVE RECEIVED NOTHING FROM SUBARU.THIS LOOKS A PRETTY BIG SAFETY ISSUE BEING SWEPT UNDER THE RUG.
Mfg Campaign: 11165343
Recall Date: Jan 5, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE OWNED TWO OUTBACKS A 2016 AND 2018 AND BOTH HAVE HAD THE PROBLEM OF FRONT WINDOWS WILL WORK AND THEN FOR WHAT EVER REASON I WILL ROLL WINDOW UP WITH POWER SWITCH AND WIND WILL AUTOMATICALLY ROLL HALF WAY DOWN AND STAY THERE IF I TRY TO ROLL IT UP AGAIN IT DOES THE SAME THING .UNTIL I PULL OVER STOP CAR AND RESET THE SWITCH THE WAY THE DEALERSHIP SHOWED ME TO DO ,THIS ONLY WORKS SOMETIMES SO I AM LEFT WITH MY WINDOW HALF WAY DOWN.THIS IS UNSAFE ESPECIALLY WHEN IT IS RAINING AND MY WIFE IS TRYING TO PAY ATTENTION TO DRIVING WITH KIDS IN THE CAR .NOT TO MENTION LEAVING HER CAR WITH THE WINDOW DOWN UNSECECURED FOR SOMEONE TO GET IN HER CAR AND HIDE TO HARM HER ,MOST OF THE TIMES SHE CANNOT GET WINDOW TO RESET. CAN YOU PLEASE HELP WITH THIS ISSUE,ONE DEALERSHIP HAS CLAIMED THAT IT IS A ELECTRICAL PROBLEM AND THEY KNOW HOW TO FIX BUT THEY ARE UP NORTH I AM FAR SOUTH.
Corrective Action:
I HAVE OWNED TWO OUTBACKS A 2016 AND 2018 AND BOTH HAVE HAD THE PROBLEM OF FRONT WINDOWS WILL WORK AND THEN FOR WHAT EVER REASON I WILL ROLL WINDOW UP WITH POWER SWITCH AND WIND WILL AUTOMATICALLY ROLL HALF WAY DOWN AND STAY THERE IF I TRY TO ROLL IT UP AGAIN IT DOES THE SAME THING .UNTIL I PULL OVER STOP CAR AND RESET THE SWITCH THE WAY THE DEALERSHIP SHOWED ME TO DO ,THIS ONLY WORKS SOMETIMES SO I AM LEFT WITH MY WINDOW HALF WAY DOWN.THIS IS UNSAFE ESPECIALLY WHEN IT IS RAINING AND MY WIFE IS TRYING TO PAY ATTENTION TO DRIVING WITH KIDS IN THE CAR .NOT TO MENTION LEAVING HER CAR WITH THE WINDOW DOWN UNSECECURED FOR SOMEONE TO GET IN HER CAR AND HIDE TO HARM HER ,MOST OF THE TIMES SHE CANNOT GET WINDOW TO RESET. CAN YOU PLEASE HELP WITH THIS ISSUE,ONE DEALERSHIP HAS CLAIMED THAT IT IS A ELECTRICAL PROBLEM AND THEY KNOW HOW TO FIX BUT THEY ARE UP NORTH I AM FAR SOUTH.
Additional Notes:
I HAVE OWNED TWO OUTBACKS A 2016 AND 2018 AND BOTH HAVE HAD THE PROBLEM OF FRONT WINDOWS WILL WORK AND THEN FOR WHAT EVER REASON I WILL ROLL WINDOW UP WITH POWER SWITCH AND WIND WILL AUTOMATICALLY ROLL HALF WAY DOWN AND STAY THERE IF I TRY TO ROLL IT UP AGAIN IT DOES THE SAME THING .UNTIL I PULL OVER STOP CAR AND RESET THE SWITCH THE WAY THE DEALERSHIP SHOWED ME TO DO ,THIS ONLY WORKS SOMETIMES SO I AM LEFT WITH MY WINDOW HALF WAY DOWN.THIS IS UNSAFE ESPECIALLY WHEN IT IS RAINING AND MY WIFE IS TRYING TO PAY ATTENTION TO DRIVING WITH KIDS IN THE CAR .NOT TO MENTION LEAVING HER CAR WITH THE WINDOW DOWN UNSECECURED FOR SOMEONE TO GET IN HER CAR AND HIDE TO HARM HER ,MOST OF THE TIMES SHE CANNOT GET WINDOW TO RESET. CAN YOU PLEASE HELP WITH THIS ISSUE,ONE DEALERSHIP HAS CLAIMED THAT IT IS A ELECTRICAL PROBLEM AND THEY KNOW HOW TO FIX BUT THEY ARE UP NORTH I AM FAR SOUTH.
Mfg Campaign: 11164064
Recall Date: Dec 30, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Corrective Action:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Additional Notes:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Mfg Campaign: 11163822
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Corrective Action:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Additional Notes:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Mfg Campaign: 11163822
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Corrective Action:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Additional Notes:
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
Mfg Campaign: 11163822
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11163844
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11163844
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE) AND STATED THAT THE MANUFACTURER FAILED TO REPAIR THE VEHICLE WITHIN A REASONABLE AMOUNT OF TIME. THE DEALER (SUBARU OF SANTA CRUZ, 4100 AUTO PLAZA DRIVE, CAPITOLA, CA 95010) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Mfg Campaign: 11163844
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN 2018 A NEW LAW WENT INTO EFFECT REQUIRING ALL NEW CARS CONE WITH REAR BACKUP CAMERAS. THE SUBARU STARLINK INFOTAINMENT SYSTEM THAT IS ON ALL NEW SUBARUS ARE DEFECTIVE, BUGGY, AND SUBARU HAS NO PERMANENT FIX. IT RENDERS THE REAR CAMERA UNOPERABLE, REPLACEMENTS ARE ON BACKORDER AND SUBARU MAKES OWNERS CONTINUE TO DRIVE THEIR CARD WHEN IT IS UNSAFE AND NOT FOLLOWING THE NEW LAW FOR 2018 CARS. I WANT SUBARU TO FIX THIS SAFETY ISSUE AND PROVIDE AFFECTED OWNERS WITH LOANER CARS WHILE WAITING FOR A FIX/REPLACEMENT.
Corrective Action:
IN 2018 A NEW LAW WENT INTO EFFECT REQUIRING ALL NEW CARS CONE WITH REAR BACKUP CAMERAS. THE SUBARU STARLINK INFOTAINMENT SYSTEM THAT IS ON ALL NEW SUBARUS ARE DEFECTIVE, BUGGY, AND SUBARU HAS NO PERMANENT FIX. IT RENDERS THE REAR CAMERA UNOPERABLE, REPLACEMENTS ARE ON BACKORDER AND SUBARU MAKES OWNERS CONTINUE TO DRIVE THEIR CARD WHEN IT IS UNSAFE AND NOT FOLLOWING THE NEW LAW FOR 2018 CARS. I WANT SUBARU TO FIX THIS SAFETY ISSUE AND PROVIDE AFFECTED OWNERS WITH LOANER CARS WHILE WAITING FOR A FIX/REPLACEMENT.
Additional Notes:
IN 2018 A NEW LAW WENT INTO EFFECT REQUIRING ALL NEW CARS CONE WITH REAR BACKUP CAMERAS. THE SUBARU STARLINK INFOTAINMENT SYSTEM THAT IS ON ALL NEW SUBARUS ARE DEFECTIVE, BUGGY, AND SUBARU HAS NO PERMANENT FIX. IT RENDERS THE REAR CAMERA UNOPERABLE, REPLACEMENTS ARE ON BACKORDER AND SUBARU MAKES OWNERS CONTINUE TO DRIVE THEIR CARD WHEN IT IS UNSAFE AND NOT FOLLOWING THE NEW LAW FOR 2018 CARS. I WANT SUBARU TO FIX THIS SAFETY ISSUE AND PROVIDE AFFECTED OWNERS WITH LOANER CARS WHILE WAITING FOR A FIX/REPLACEMENT.
Mfg Campaign: 11163856
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE FUEL RANGE DROPPED AND THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER'S ROADSIDE ASSISTANCE WAS CALLED, BUT NO ONE ANSWERED. THE CONTACT CALLED THE POLICE FOR ASSISTANCE DUE TO THE DARKNESS. THE CONTACT CALLED TRIPLE A AND WAS PROVIDED SOME FUEL TO DRIVE HOME. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO GROOVE SUBARU (720-279-9409, LOCATED AT 5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500. ..*BF*JB *DT
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE FUEL RANGE DROPPED AND THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER'S ROADSIDE ASSISTANCE WAS CALLED, BUT NO ONE ANSWERED. THE CONTACT CALLED THE POLICE FOR ASSISTANCE DUE TO THE DARKNESS. THE CONTACT CALLED TRIPLE A AND WAS PROVIDED SOME FUEL TO DRIVE HOME. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO GROOVE SUBARU (720-279-9409, LOCATED AT 5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500. ..*BF*JB *DT
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE FUEL RANGE DROPPED AND THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER'S ROADSIDE ASSISTANCE WAS CALLED, BUT NO ONE ANSWERED. THE CONTACT CALLED THE POLICE FOR ASSISTANCE DUE TO THE DARKNESS. THE CONTACT CALLED TRIPLE A AND WAS PROVIDED SOME FUEL TO DRIVE HOME. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO GROOVE SUBARU (720-279-9409, LOCATED AT 5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500. ..*BF*JB *DT
Mfg Campaign: 11163859
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE FUEL RANGE DROPPED AND THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER'S ROADSIDE ASSISTANCE WAS CALLED, BUT NO ONE ANSWERED. THE CONTACT CALLED THE POLICE FOR ASSISTANCE DUE TO THE DARKNESS. THE CONTACT CALLED TRIPLE A AND WAS PROVIDED SOME FUEL TO DRIVE HOME. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO GROOVE SUBARU (720-279-9409, LOCATED AT 5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500. ..*BF*JB *DT
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE FUEL RANGE DROPPED AND THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER'S ROADSIDE ASSISTANCE WAS CALLED, BUT NO ONE ANSWERED. THE CONTACT CALLED THE POLICE FOR ASSISTANCE DUE TO THE DARKNESS. THE CONTACT CALLED TRIPLE A AND WAS PROVIDED SOME FUEL TO DRIVE HOME. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO GROOVE SUBARU (720-279-9409, LOCATED AT 5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500. ..*BF*JB *DT
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 55 MPH AT NIGHT, THE FUEL RANGE DROPPED AND THE VEHICLE LOST POWER AND SHUT OFF. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE MANUFACTURER'S ROADSIDE ASSISTANCE WAS CALLED, BUT NO ONE ANSWERED. THE CONTACT CALLED THE POLICE FOR ASSISTANCE DUE TO THE DARKNESS. THE CONTACT CALLED TRIPLE A AND WAS PROVIDED SOME FUEL TO DRIVE HOME. TWO DAYS LATER, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V773000 (ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO GROOVE SUBARU (720-279-9409, LOCATED AT 5300 S BROADWAY, ENGLEWOOD, CO 80113) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS CALLED, BUT NO ONE ANSWERED THE PHONE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 12,500. ..*BF*JB *DT
Mfg Campaign: 11163859
Recall Date: Dec 28, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
Potential Consequences:
DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.
Corrective Action:
DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.
Additional Notes:
DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.
Mfg Campaign: 11163666
Recall Date: Dec 27, 2018
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.
Corrective Action:
DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.
Additional Notes:
DASHBOARD TOLD ME I HAD 20 MILES WORTH OF FUEL LEFT WHEN SUDDENLY THE INDICATOR CHANGED TO A DASH AND THE CAR RAN OUT OF GAS. OCCURRED WHILE DRIVING 50 MPH ON A BUSY EXPRESSWAY, THANKFULLY IN THE SLOW LANE.
Mfg Campaign: 11163666
Recall Date: Dec 27, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WINDSHIELD CRACKED FROM A TINY CHIP THAT SPREAD RAPIDLY TO ABOUT 2FEET IN LENGTH OVER 4 DAYS. THIS IS MY SECOND WINDSHIELD REPLACEMENT IN LESS THAN 12 MONTHS. THE OUTBACK WINDSHIELD DESIGN IS WEAK, AND IN MY OPINION DANGEROUS. OTHER OUTBACK OWNERS ARE HAVING THE SAME ISSUE
Corrective Action:
THE WINDSHIELD CRACKED FROM A TINY CHIP THAT SPREAD RAPIDLY TO ABOUT 2FEET IN LENGTH OVER 4 DAYS. THIS IS MY SECOND WINDSHIELD REPLACEMENT IN LESS THAN 12 MONTHS. THE OUTBACK WINDSHIELD DESIGN IS WEAK, AND IN MY OPINION DANGEROUS. OTHER OUTBACK OWNERS ARE HAVING THE SAME ISSUE
Additional Notes:
THE WINDSHIELD CRACKED FROM A TINY CHIP THAT SPREAD RAPIDLY TO ABOUT 2FEET IN LENGTH OVER 4 DAYS. THIS IS MY SECOND WINDSHIELD REPLACEMENT IN LESS THAN 12 MONTHS. THE OUTBACK WINDSHIELD DESIGN IS WEAK, AND IN MY OPINION DANGEROUS. OTHER OUTBACK OWNERS ARE HAVING THE SAME ISSUE
Mfg Campaign: 11163312
Recall Date: Dec 24, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.
Corrective Action:
ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.
Additional Notes:
ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.
Mfg Campaign: 11163101
Recall Date: Dec 22, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.
Corrective Action:
ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.
Additional Notes:
ENTIRE CENTER RADIO CLUSTER HAS FAILED. CAR WAS PARKED IN A GARAGE AND GOT INTO THE CAR AND STARTED CAR AND ENTIRE UNIT WAS BLACK. THIS IMPACTS RADIO, HANDS FREE CELLULAR PHONE USE, NAVIGATION, BACK UP CAMERA AND WARNING SYSTEM, VEHICLE NOTIFICATIONS, STAR LINK PROGRAM. THIS MAY SOUND JUST LIKE A MINOR THING BUT THIS HAS SIGNIFICANT SAFE OPERATION IMPACTS IN REGARDS TO TRAFFIC AND DRIVING, CELL PHONE USE AND NAVIGATION OF THE VEHICLE.
Mfg Campaign: 11163101
Recall Date: Dec 22, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
2 WINDSHIELD CRACKS IN LOWER PORTION OF WINDSHIELD DURING 1ST YEAR OF OWNERSHIP. BOTH CRACKS OCCURRED WHILE DRIVING AROUND TOWN ~35 MPH, ONCE DURING A 100 DEGF SUMMER DAY, AND THE OTHER DURING A 40 DEGF RAINY WINTER MORNING. INSPECTION OF CRACK AFTER STOPPING SHOWED POSSIBLE ORIGINATION FROM ~1MM CHIPS. DURING THE SUMMER, THE FIRST CHIP, LOCATED IN THE DE-ICER AREA, GREW RAPIDLY TO A CRACK ACROSS THE WINDSHIELD WITH A LOUD 'POP' SOUND AFTER THE AIR CONDITIONER WAS TURNED ON HIGH USING DEFROSTER AIR MODE. SUBARU OF AMERICA (NOT THE DEALER) REPLACED THE WINDSHIELD AND RECALIBRATED THE EYESIGHT SYSTEM AS A 'GOODWILL' REPAIR. DURING THE WINTER, ANOTHER CHIP BETWEEN THE VIN# DISPLAY WINDOW AND THE PERIMETER OF THE LOWER WINDSHIELD EXPLOSIVELY GREW TO A CRACK WHEN HEATED DEFROSTER AIR WAS ACTIVATED. REPAIR PENDING. MAIN CONCERN IS THE FRAGILE NATURE AND TEMPERATURE DEPENDANCE OF THIS GLASS TEMPER, ESPECIALLY NEAR WINDOW BOUNDARY CONDITIONS AND WHERE DEFROSTER AIR IS THE STRONGEST. OVER 20 YEARS OF DRIVING OTHER VEHICLES ON THE SAME ROUTE HAVE CAUSED LITTLE CHIPS ON OTHER WINDSHIELDS, BUT NEVER HAS A CHIP GROWN INTO A CRACK, WITH OR WITHOUT HOT OR COLD DEFROSTER AIR HITTING IT. I SUSPECT THAT THE THICKNESS AND TEMPER OF THE LATEST GENERATION OF OUTBACK CARLEX WINDSHIELDS WILL CONTINUE TO CAUSE ISSUES SIMILAR TO TSB# 12-192-15R.
Corrective Action:
2 WINDSHIELD CRACKS IN LOWER PORTION OF WINDSHIELD DURING 1ST YEAR OF OWNERSHIP. BOTH CRACKS OCCURRED WHILE DRIVING AROUND TOWN ~35 MPH, ONCE DURING A 100 DEGF SUMMER DAY, AND THE OTHER DURING A 40 DEGF RAINY WINTER MORNING. INSPECTION OF CRACK AFTER STOPPING SHOWED POSSIBLE ORIGINATION FROM ~1MM CHIPS. DURING THE SUMMER, THE FIRST CHIP, LOCATED IN THE DE-ICER AREA, GREW RAPIDLY TO A CRACK ACROSS THE WINDSHIELD WITH A LOUD 'POP' SOUND AFTER THE AIR CONDITIONER WAS TURNED ON HIGH USING DEFROSTER AIR MODE. SUBARU OF AMERICA (NOT THE DEALER) REPLACED THE WINDSHIELD AND RECALIBRATED THE EYESIGHT SYSTEM AS A 'GOODWILL' REPAIR. DURING THE WINTER, ANOTHER CHIP BETWEEN THE VIN# DISPLAY WINDOW AND THE PERIMETER OF THE LOWER WINDSHIELD EXPLOSIVELY GREW TO A CRACK WHEN HEATED DEFROSTER AIR WAS ACTIVATED. REPAIR PENDING. MAIN CONCERN IS THE FRAGILE NATURE AND TEMPERATURE DEPENDANCE OF THIS GLASS TEMPER, ESPECIALLY NEAR WINDOW BOUNDARY CONDITIONS AND WHERE DEFROSTER AIR IS THE STRONGEST. OVER 20 YEARS OF DRIVING OTHER VEHICLES ON THE SAME ROUTE HAVE CAUSED LITTLE CHIPS ON OTHER WINDSHIELDS, BUT NEVER HAS A CHIP GROWN INTO A CRACK, WITH OR WITHOUT HOT OR COLD DEFROSTER AIR HITTING IT. I SUSPECT THAT THE THICKNESS AND TEMPER OF THE LATEST GENERATION OF OUTBACK CARLEX WINDSHIELDS WILL CONTINUE TO CAUSE ISSUES SIMILAR TO TSB# 12-192-15R.
Additional Notes:
2 WINDSHIELD CRACKS IN LOWER PORTION OF WINDSHIELD DURING 1ST YEAR OF OWNERSHIP. BOTH CRACKS OCCURRED WHILE DRIVING AROUND TOWN ~35 MPH, ONCE DURING A 100 DEGF SUMMER DAY, AND THE OTHER DURING A 40 DEGF RAINY WINTER MORNING. INSPECTION OF CRACK AFTER STOPPING SHOWED POSSIBLE ORIGINATION FROM ~1MM CHIPS. DURING THE SUMMER, THE FIRST CHIP, LOCATED IN THE DE-ICER AREA, GREW RAPIDLY TO A CRACK ACROSS THE WINDSHIELD WITH A LOUD 'POP' SOUND AFTER THE AIR CONDITIONER WAS TURNED ON HIGH USING DEFROSTER AIR MODE. SUBARU OF AMERICA (NOT THE DEALER) REPLACED THE WINDSHIELD AND RECALIBRATED THE EYESIGHT SYSTEM AS A 'GOODWILL' REPAIR. DURING THE WINTER, ANOTHER CHIP BETWEEN THE VIN# DISPLAY WINDOW AND THE PERIMETER OF THE LOWER WINDSHIELD EXPLOSIVELY GREW TO A CRACK WHEN HEATED DEFROSTER AIR WAS ACTIVATED. REPAIR PENDING. MAIN CONCERN IS THE FRAGILE NATURE AND TEMPERATURE DEPENDANCE OF THIS GLASS TEMPER, ESPECIALLY NEAR WINDOW BOUNDARY CONDITIONS AND WHERE DEFROSTER AIR IS THE STRONGEST. OVER 20 YEARS OF DRIVING OTHER VEHICLES ON THE SAME ROUTE HAVE CAUSED LITTLE CHIPS ON OTHER WINDSHIELDS, BUT NEVER HAS A CHIP GROWN INTO A CRACK, WITH OR WITHOUT HOT OR COLD DEFROSTER AIR HITTING IT. I SUSPECT THAT THE THICKNESS AND TEMPER OF THE LATEST GENERATION OF OUTBACK CARLEX WINDSHIELDS WILL CONTINUE TO CAUSE ISSUES SIMILAR TO TSB# 12-192-15R.
Mfg Campaign: 11163033
Recall Date: Dec 21, 2018
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR STALLED AND RAN OUT OF GAS WHEN THE SYSTEM SAID I HAD 20 MILES LEFT. I WAS 2 MILES FROM HOME/GAS STATION. THIS HAPPENED AT A STREET LIGHT ON A BUSY STREET. I HAD TO GET OUT AND PUSH THE CAR OUT OF THE WAY IN 5 LANES OF TRAFFIC.
Corrective Action:
CAR STALLED AND RAN OUT OF GAS WHEN THE SYSTEM SAID I HAD 20 MILES LEFT. I WAS 2 MILES FROM HOME/GAS STATION. THIS HAPPENED AT A STREET LIGHT ON A BUSY STREET. I HAD TO GET OUT AND PUSH THE CAR OUT OF THE WAY IN 5 LANES OF TRAFFIC.
Additional Notes:
CAR STALLED AND RAN OUT OF GAS WHEN THE SYSTEM SAID I HAD 20 MILES LEFT. I WAS 2 MILES FROM HOME/GAS STATION. THIS HAPPENED AT A STREET LIGHT ON A BUSY STREET. I HAD TO GET OUT AND PUSH THE CAR OUT OF THE WAY IN 5 LANES OF TRAFFIC.
Mfg Campaign: 11162588
Recall Date: Dec 19, 2018
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