Complaints & Recalls
Official Safety Recalls - Important!
13 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2018 Forester, 2018-2020 Impreza, Legacy, Outback, 2018-2019 BRZ, WRX, and Toyota 86 vehicles. The low-pressure fuel pump inside the fuel tank may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: WRG-21
Recall Date: Jul 29, 2021
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Legacy, Outback, and BRZ vehicles. In the affected vehicles, a software issue may cause the audio display system to not initialize, resulting in the camera display remaining blank. If this occurs, the rearview image will not display while backing up the vehicle. As a result, the vehicles fail to comply with requirements of Federal Motor Vehicle Safety (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTZ-85
Recall Date: Dec 31, 2018
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2018 Subaru Legacy and Outback vehicles. Due to a software error, the low fuel warning light may not illuminate at the intended remaining fuel level and the miles-to-empty display may incorrectly indicate a positive number despite the tank being empty.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTW-82
Recall Date: Nov 1, 2018
Consumer Complaints
942 ComplaintsSubaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
WHILE DRIVING, THE VEHICLE STARTED TO LOSE POWER AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS PARKED AND UPON INSPECTION OF THE ENGINE THE ENGINE HAD CAUGHT FIRE. THE FIRE GREW AND THE CAR WAS DEMOLISHED AS A RESULT OF AN ENGINE FIRE. THE VEHICLE WAS IN PERFECT WORKING ORDER BEFORE THE FIRE, WELL MAINTAINED AND HAD LOW MILEAGE FOR A ONE YEAR OLD VEHICLE.
Corrective Action:
WHILE DRIVING, THE VEHICLE STARTED TO LOSE POWER AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS PARKED AND UPON INSPECTION OF THE ENGINE THE ENGINE HAD CAUGHT FIRE. THE FIRE GREW AND THE CAR WAS DEMOLISHED AS A RESULT OF AN ENGINE FIRE. THE VEHICLE WAS IN PERFECT WORKING ORDER BEFORE THE FIRE, WELL MAINTAINED AND HAD LOW MILEAGE FOR A ONE YEAR OLD VEHICLE.
Additional Notes:
WHILE DRIVING, THE VEHICLE STARTED TO LOSE POWER AND ENGINE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS PARKED AND UPON INSPECTION OF THE ENGINE THE ENGINE HAD CAUGHT FIRE. THE FIRE GREW AND THE CAR WAS DEMOLISHED AS A RESULT OF AN ENGINE FIRE. THE VEHICLE WAS IN PERFECT WORKING ORDER BEFORE THE FIRE, WELL MAINTAINED AND HAD LOW MILEAGE FOR A ONE YEAR OLD VEHICLE.
Mfg Campaign: 11204081
Recall Date: Apr 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NOTHING HAS HAPPENED. THE DRIVERS SIDE MIRROR WILL NOT ADJUST FAR ENOUGH OUT TO COMPLY WITH THE CURRENT RECOMMENDATION FOR SIDE/REAR VISION LEAVING A BLIND SPOT. THE SUBARU OUTBACK TOURING HAS ELECTRONIC WARNING THAT MAY INTERFERE WITH THE MECHANICAL CAPACITY OF THE MIRROR. SAFETY ISSUE. NOT AN EVENT.
Corrective Action:
NOTHING HAS HAPPENED. THE DRIVERS SIDE MIRROR WILL NOT ADJUST FAR ENOUGH OUT TO COMPLY WITH THE CURRENT RECOMMENDATION FOR SIDE/REAR VISION LEAVING A BLIND SPOT. THE SUBARU OUTBACK TOURING HAS ELECTRONIC WARNING THAT MAY INTERFERE WITH THE MECHANICAL CAPACITY OF THE MIRROR. SAFETY ISSUE. NOT AN EVENT.
Additional Notes:
NOTHING HAS HAPPENED. THE DRIVERS SIDE MIRROR WILL NOT ADJUST FAR ENOUGH OUT TO COMPLY WITH THE CURRENT RECOMMENDATION FOR SIDE/REAR VISION LEAVING A BLIND SPOT. THE SUBARU OUTBACK TOURING HAS ELECTRONIC WARNING THAT MAY INTERFERE WITH THE MECHANICAL CAPACITY OF THE MIRROR. SAFETY ISSUE. NOT AN EVENT.
Mfg Campaign: 11203396
Recall Date: Apr 24, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.
Corrective Action:
THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.
Additional Notes:
THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.
Mfg Campaign: 11202914
Recall Date: Apr 22, 2019
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED FROM SIDE TO SIDE AND BECAME VERY UNSTABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,500. *BF*JB
Corrective Action:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED FROM SIDE TO SIDE AND BECAME VERY UNSTABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,500. *BF*JB
Additional Notes:
TL* THE CONTACT OWNS A 2018 SUBARU OUTBACK. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SUDDENLY JERKED FROM SIDE TO SIDE AND BECAME VERY UNSTABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,500. *BF*JB
Mfg Campaign: 11196942
Recall Date: Apr 17, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
WHEN I COME TO A STOP AND WAITING TO MAKE A LEFT TURN, THE VEHICLE WILL STALL WHEN I START TO TURN. ENGINE IS STILL RUNNING, BUT THE CAR ESSENTIALLY STOPS IN MID TURN. THIS LEAVES ME EXPOSED TO A BROADSIDE COLLISION. DEALER DOES NOT KNOW WHAT IS CAUSING IT AND IT DOES NOT HAPPEN EVERY TIME. IN THE LAST 1000 MILES IT HAS OCCURRED 4 TIMES. AFTER THE HESITATION, ABOUT 3 -5 SECONDS, IT STARTS TO MOVE. IT HAS ALSO OCCURRED WHEN MOVING FROM ONE LANE TO ANOTHER AFTER COMING TO A NEAR STOP DUE TO A CLOSED LANE IN THE ROAD.
Corrective Action:
WHEN I COME TO A STOP AND WAITING TO MAKE A LEFT TURN, THE VEHICLE WILL STALL WHEN I START TO TURN. ENGINE IS STILL RUNNING, BUT THE CAR ESSENTIALLY STOPS IN MID TURN. THIS LEAVES ME EXPOSED TO A BROADSIDE COLLISION. DEALER DOES NOT KNOW WHAT IS CAUSING IT AND IT DOES NOT HAPPEN EVERY TIME. IN THE LAST 1000 MILES IT HAS OCCURRED 4 TIMES. AFTER THE HESITATION, ABOUT 3 -5 SECONDS, IT STARTS TO MOVE. IT HAS ALSO OCCURRED WHEN MOVING FROM ONE LANE TO ANOTHER AFTER COMING TO A NEAR STOP DUE TO A CLOSED LANE IN THE ROAD.
Additional Notes:
WHEN I COME TO A STOP AND WAITING TO MAKE A LEFT TURN, THE VEHICLE WILL STALL WHEN I START TO TURN. ENGINE IS STILL RUNNING, BUT THE CAR ESSENTIALLY STOPS IN MID TURN. THIS LEAVES ME EXPOSED TO A BROADSIDE COLLISION. DEALER DOES NOT KNOW WHAT IS CAUSING IT AND IT DOES NOT HAPPEN EVERY TIME. IN THE LAST 1000 MILES IT HAS OCCURRED 4 TIMES. AFTER THE HESITATION, ABOUT 3 -5 SECONDS, IT STARTS TO MOVE. IT HAS ALSO OCCURRED WHEN MOVING FROM ONE LANE TO ANOTHER AFTER COMING TO A NEAR STOP DUE TO A CLOSED LANE IN THE ROAD.
Mfg Campaign: 11196562
Recall Date: Apr 15, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THREE ITEMS: WHEN VEHICLE IS SWITCHED-ON - VIDEO DISPLAY FOR REVERSE/BACKUP CAMERA IS NOT WORKING. DISPLAY COMPONENTS ARE RESPONDING TO TOUCH BUT NO AUDIO IS HEARD FOR RADIO, PHONE, OR NAVIGATION. ONCE VEHICLE IS SWITCHED-OFF - DISPLAY CONSOLE AND SIDE LIGHTS (ON CENTER COMPUTER) REMAIN ILLUMINATED PULLING FROM THE BATTERY. NOW MY CAR IS DEAD AND REQUIRES A JUMP!
Corrective Action:
THREE ITEMS: WHEN VEHICLE IS SWITCHED-ON - VIDEO DISPLAY FOR REVERSE/BACKUP CAMERA IS NOT WORKING. DISPLAY COMPONENTS ARE RESPONDING TO TOUCH BUT NO AUDIO IS HEARD FOR RADIO, PHONE, OR NAVIGATION. ONCE VEHICLE IS SWITCHED-OFF - DISPLAY CONSOLE AND SIDE LIGHTS (ON CENTER COMPUTER) REMAIN ILLUMINATED PULLING FROM THE BATTERY. NOW MY CAR IS DEAD AND REQUIRES A JUMP!
Additional Notes:
THREE ITEMS: WHEN VEHICLE IS SWITCHED-ON - VIDEO DISPLAY FOR REVERSE/BACKUP CAMERA IS NOT WORKING. DISPLAY COMPONENTS ARE RESPONDING TO TOUCH BUT NO AUDIO IS HEARD FOR RADIO, PHONE, OR NAVIGATION. ONCE VEHICLE IS SWITCHED-OFF - DISPLAY CONSOLE AND SIDE LIGHTS (ON CENTER COMPUTER) REMAIN ILLUMINATED PULLING FROM THE BATTERY. NOW MY CAR IS DEAD AND REQUIRES A JUMP!
Mfg Campaign: 11194972
Recall Date: Apr 9, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAVE HAD 2 ROCK CHIP REPAIRS AND I WINDSHIELD REPLACEMENT WITHIN A SPAN OF 6 MONTHS. ALL THESE CRACKS WERE RIGHT ON THE LINE OF SIGHT. SINCE I AM DRIVING ON A HIGHWAY I CANNOT STOP THE VEHICLE IMMEDIATELY. IT IS REALLY RISKY TO DRIVE WITH SUCH A DELICATE WINSHIELD. WHAT HAPPENS IF THE CRACK IS LARGE ENOUGH TO CAUSE LIFE DAMAGE ? THE COST OF A WINDSHIELD REPLACEMENT ALONG WITH RECALIBRATION IN 700$. IF I KEEP DOING THIS EVERY 2 MONTHS, IT WILL SURPASS THE AMOUNT I USED TO PURCHASE THE CAR?. IT HAS BEEN WIDELY SPOKEN THAT OUTBACK HAS A WINDSHIELD DEFECT. THOUGH THEY HAD SOME RECALLS IN 2015, EVEN THE NEWER VERSIONS LIKE MINE 2018, HAS THE SAME PROBLEM. IT SEEMS THAT THE OUTBACKS WINSHIELD CANNOT WITHSTAND EVEN SMALL STONES. YOU CAN LITERALLY HEAR THE IMPACT OF EVEN A RAINDROP FALLING ON THE GLASS WHILE DRIVING. I HAVE GONE TO THE POINT OF MAKING SURE THAT MY WINDESIELF IS NOT CRACKED WHEN IT RAINS WITH HAIL AT TIMES. DOING SO MAKE ME STRESSFUL ABOUT MY SAFETY AS WELL AS FINANCIAL BURDEN WHILE DRIVING THE CAR. IT CANNOT BE CONSIDERED AS EXTERNAL IMPACT BECAUSE THERE WERE OTHER CARS DRIVING ALONG SIDE THE HIGHWAY AND WERE EXPOSED TO THE SAME ROCK CHIPS FROM A TRUCK, ONLY MY OUTBACKS WINSHIELD CRACKED. 2 OF THE CRACKS WAS WHILE DRIVING ON THE HIGHWAY WHEREAS THE OTHER ONE WAS WHILE DRIVING NEAR MY HOME (A VERY VERY RARE SCENARIO). I HOPE THIS ISSUE IS NOTICES AS THERE ARE A LOT OF COMPLAINTS ON THIS AND SUBURU HAS SO FAR IGNORED ALL THESE COMPLAINTS AND THE TAXPAYER ENDS UP PAYING THE COST OF THE VEHICLE FOR ITS REPAIRS DUE TO A DEFECT FROM SUBARU'S END
Corrective Action:
I HAVE HAD 2 ROCK CHIP REPAIRS AND I WINDSHIELD REPLACEMENT WITHIN A SPAN OF 6 MONTHS. ALL THESE CRACKS WERE RIGHT ON THE LINE OF SIGHT. SINCE I AM DRIVING ON A HIGHWAY I CANNOT STOP THE VEHICLE IMMEDIATELY. IT IS REALLY RISKY TO DRIVE WITH SUCH A DELICATE WINSHIELD. WHAT HAPPENS IF THE CRACK IS LARGE ENOUGH TO CAUSE LIFE DAMAGE ? THE COST OF A WINDSHIELD REPLACEMENT ALONG WITH RECALIBRATION IN 700$. IF I KEEP DOING THIS EVERY 2 MONTHS, IT WILL SURPASS THE AMOUNT I USED TO PURCHASE THE CAR?. IT HAS BEEN WIDELY SPOKEN THAT OUTBACK HAS A WINDSHIELD DEFECT. THOUGH THEY HAD SOME RECALLS IN 2015, EVEN THE NEWER VERSIONS LIKE MINE 2018, HAS THE SAME PROBLEM. IT SEEMS THAT THE OUTBACKS WINSHIELD CANNOT WITHSTAND EVEN SMALL STONES. YOU CAN LITERALLY HEAR THE IMPACT OF EVEN A RAINDROP FALLING ON THE GLASS WHILE DRIVING. I HAVE GONE TO THE POINT OF MAKING SURE THAT MY WINDESIELF IS NOT CRACKED WHEN IT RAINS WITH HAIL AT TIMES. DOING SO MAKE ME STRESSFUL ABOUT MY SAFETY AS WELL AS FINANCIAL BURDEN WHILE DRIVING THE CAR. IT CANNOT BE CONSIDERED AS EXTERNAL IMPACT BECAUSE THERE WERE OTHER CARS DRIVING ALONG SIDE THE HIGHWAY AND WERE EXPOSED TO THE SAME ROCK CHIPS FROM A TRUCK, ONLY MY OUTBACKS WINSHIELD CRACKED. 2 OF THE CRACKS WAS WHILE DRIVING ON THE HIGHWAY WHEREAS THE OTHER ONE WAS WHILE DRIVING NEAR MY HOME (A VERY VERY RARE SCENARIO). I HOPE THIS ISSUE IS NOTICES AS THERE ARE A LOT OF COMPLAINTS ON THIS AND SUBURU HAS SO FAR IGNORED ALL THESE COMPLAINTS AND THE TAXPAYER ENDS UP PAYING THE COST OF THE VEHICLE FOR ITS REPAIRS DUE TO A DEFECT FROM SUBARU'S END
Additional Notes:
I HAVE HAD 2 ROCK CHIP REPAIRS AND I WINDSHIELD REPLACEMENT WITHIN A SPAN OF 6 MONTHS. ALL THESE CRACKS WERE RIGHT ON THE LINE OF SIGHT. SINCE I AM DRIVING ON A HIGHWAY I CANNOT STOP THE VEHICLE IMMEDIATELY. IT IS REALLY RISKY TO DRIVE WITH SUCH A DELICATE WINSHIELD. WHAT HAPPENS IF THE CRACK IS LARGE ENOUGH TO CAUSE LIFE DAMAGE ? THE COST OF A WINDSHIELD REPLACEMENT ALONG WITH RECALIBRATION IN 700$. IF I KEEP DOING THIS EVERY 2 MONTHS, IT WILL SURPASS THE AMOUNT I USED TO PURCHASE THE CAR?. IT HAS BEEN WIDELY SPOKEN THAT OUTBACK HAS A WINDSHIELD DEFECT. THOUGH THEY HAD SOME RECALLS IN 2015, EVEN THE NEWER VERSIONS LIKE MINE 2018, HAS THE SAME PROBLEM. IT SEEMS THAT THE OUTBACKS WINSHIELD CANNOT WITHSTAND EVEN SMALL STONES. YOU CAN LITERALLY HEAR THE IMPACT OF EVEN A RAINDROP FALLING ON THE GLASS WHILE DRIVING. I HAVE GONE TO THE POINT OF MAKING SURE THAT MY WINDESIELF IS NOT CRACKED WHEN IT RAINS WITH HAIL AT TIMES. DOING SO MAKE ME STRESSFUL ABOUT MY SAFETY AS WELL AS FINANCIAL BURDEN WHILE DRIVING THE CAR. IT CANNOT BE CONSIDERED AS EXTERNAL IMPACT BECAUSE THERE WERE OTHER CARS DRIVING ALONG SIDE THE HIGHWAY AND WERE EXPOSED TO THE SAME ROCK CHIPS FROM A TRUCK, ONLY MY OUTBACKS WINSHIELD CRACKED. 2 OF THE CRACKS WAS WHILE DRIVING ON THE HIGHWAY WHEREAS THE OTHER ONE WAS WHILE DRIVING NEAR MY HOME (A VERY VERY RARE SCENARIO). I HOPE THIS ISSUE IS NOTICES AS THERE ARE A LOT OF COMPLAINTS ON THIS AND SUBURU HAS SO FAR IGNORED ALL THESE COMPLAINTS AND THE TAXPAYER ENDS UP PAYING THE COST OF THE VEHICLE FOR ITS REPAIRS DUE TO A DEFECT FROM SUBARU'S END
Mfg Campaign: 11194459
Recall Date: Apr 7, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
VEHICLE LOSES CONTROL AT 50 MPH AND HIGHER SPEEDS. STEERING FEELS VERY LOOSE AND LIKE VEHICLE IS HYDROPLANING ON DRY SURFACES. ON OCCASION IT FEELS LIKE THE VEHICLE WAS HIT BY A GUST OF WIND AND FLOATS. VEHICLE FEELS VERY INSECURE ON HIGHWAY DRIVING CONDITIONS. IT'S SCARY!
Corrective Action:
VEHICLE LOSES CONTROL AT 50 MPH AND HIGHER SPEEDS. STEERING FEELS VERY LOOSE AND LIKE VEHICLE IS HYDROPLANING ON DRY SURFACES. ON OCCASION IT FEELS LIKE THE VEHICLE WAS HIT BY A GUST OF WIND AND FLOATS. VEHICLE FEELS VERY INSECURE ON HIGHWAY DRIVING CONDITIONS. IT'S SCARY!
Additional Notes:
VEHICLE LOSES CONTROL AT 50 MPH AND HIGHER SPEEDS. STEERING FEELS VERY LOOSE AND LIKE VEHICLE IS HYDROPLANING ON DRY SURFACES. ON OCCASION IT FEELS LIKE THE VEHICLE WAS HIT BY A GUST OF WIND AND FLOATS. VEHICLE FEELS VERY INSECURE ON HIGHWAY DRIVING CONDITIONS. IT'S SCARY!
Mfg Campaign: 11193818
Recall Date: Apr 4, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.
Corrective Action:
SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.
Additional Notes:
SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.
Mfg Campaign: 11193481
Recall Date: Apr 2, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.
Corrective Action:
SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.
Additional Notes:
SUBARU LANE ASSIST STEERING ISSUE. WHEN YOU HAVE LANE ASSIST ON THE CAR WILL TRY AND STEER FROM ONE LANE TO ANOTHER ON ITS OWN. THIS HAPPENS WHEN YOU ARE ON THE FREEWAY AND STARTED AFTER 10,000 MILES WAS ON THE CAR.
Mfg Campaign: 11193481
Recall Date: Apr 2, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL SOFTWARE PROGRAMMING DEFECT - FUEL WARNING LIGHT DOES NOT ILLUMINATE NOR READ PROPERLY BELOW 50 MILES. I HAD 30 MILES LEFT IN THE TANK, PARKED THE CAR AND AFTER WORK (APPROX. 8 HOURS) I WENT TO START THE CAR AND IT WOULD NOT START. HAD TO UTILIZE ROADSIDE ASSISTANCE - THANK GOODNESS THIS DIDN'T HAPPEN WHILE THE VEHICLE WAS IN MOTION OR ON THE HIGHWAY. THIS IS UNACCEPTABLE. BRAND NEW CAR RUNS WORSE THAN MY 1988 HONDA CRX.
Corrective Action:
FUEL SOFTWARE PROGRAMMING DEFECT - FUEL WARNING LIGHT DOES NOT ILLUMINATE NOR READ PROPERLY BELOW 50 MILES. I HAD 30 MILES LEFT IN THE TANK, PARKED THE CAR AND AFTER WORK (APPROX. 8 HOURS) I WENT TO START THE CAR AND IT WOULD NOT START. HAD TO UTILIZE ROADSIDE ASSISTANCE - THANK GOODNESS THIS DIDN'T HAPPEN WHILE THE VEHICLE WAS IN MOTION OR ON THE HIGHWAY. THIS IS UNACCEPTABLE. BRAND NEW CAR RUNS WORSE THAN MY 1988 HONDA CRX.
Additional Notes:
FUEL SOFTWARE PROGRAMMING DEFECT - FUEL WARNING LIGHT DOES NOT ILLUMINATE NOR READ PROPERLY BELOW 50 MILES. I HAD 30 MILES LEFT IN THE TANK, PARKED THE CAR AND AFTER WORK (APPROX. 8 HOURS) I WENT TO START THE CAR AND IT WOULD NOT START. HAD TO UTILIZE ROADSIDE ASSISTANCE - THANK GOODNESS THIS DIDN'T HAPPEN WHILE THE VEHICLE WAS IN MOTION OR ON THE HIGHWAY. THIS IS UNACCEPTABLE. BRAND NEW CAR RUNS WORSE THAN MY 1988 HONDA CRX.
Mfg Campaign: 11192927
Recall Date: Apr 1, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VIDEO SCREEN FOR THE DISPLAY OF THE BACKUP CAMERA VIEW IS NOT WORKING.
Corrective Action:
VIDEO SCREEN FOR THE DISPLAY OF THE BACKUP CAMERA VIEW IS NOT WORKING.
Additional Notes:
VIDEO SCREEN FOR THE DISPLAY OF THE BACKUP CAMERA VIEW IS NOT WORKING.
Mfg Campaign: 11192706
Recall Date: Mar 31, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
STEREO OUTPUT ABRUPTLY CHANGED FROM ALL SPEAKERS AT NORMAL VOLUME, TO ONE SPEAKER AT INCREASED VOLUME. VEHICLE WAS IN MOTION IN AN URBAN SETTING. THIS KIND OF RANDOM VOLUME CHANGE FROM THE INFOTAINMENT SYSTEM WHILE DRIVING CAN BE QUITE JARRING AND SURPRISING.
Corrective Action:
STEREO OUTPUT ABRUPTLY CHANGED FROM ALL SPEAKERS AT NORMAL VOLUME, TO ONE SPEAKER AT INCREASED VOLUME. VEHICLE WAS IN MOTION IN AN URBAN SETTING. THIS KIND OF RANDOM VOLUME CHANGE FROM THE INFOTAINMENT SYSTEM WHILE DRIVING CAN BE QUITE JARRING AND SURPRISING.
Additional Notes:
STEREO OUTPUT ABRUPTLY CHANGED FROM ALL SPEAKERS AT NORMAL VOLUME, TO ONE SPEAKER AT INCREASED VOLUME. VEHICLE WAS IN MOTION IN AN URBAN SETTING. THIS KIND OF RANDOM VOLUME CHANGE FROM THE INFOTAINMENT SYSTEM WHILE DRIVING CAN BE QUITE JARRING AND SURPRISING.
Mfg Campaign: 11191830
Recall Date: Mar 27, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
HEAD UNIT IS MALFUNCTIONING MULTIPLE TIMES PER DAY. INTERMITTENT PHONE MUTING, INTERMITTENT PHONE DISCONNECT, NO VOLUME THROUGH APPLE CAR PLAY WHILE IN PARK, SPEAKERS COME THROUGH ON WEIRD CHANNEL EXTREMELY LOUDLY ALL OF A SUDDEN, NO VOLUME ON RADIO, CHANNELS ON RADIO ALL OF A SUDDEN CHANGE, PULSATING POWER SIGNAL THROUGH USB PORT(CHANGED MULTIPLE CABLES)SAYS ITS CHARGING DEVICE BUT DEVICE DIES, VOICE COMMAND BUTTON ON STEERING WHEEL NOT WORKING INTERMITTENTLY, PHONE CONNECTED ON CAR PLAY BUT CAR SAYS NO PHONE CONNECTED. STARLINK WILL NOT START UP AND HAVE TO RESTART CAR. INTERMITTENTLY SQUEALING IN THE CAR. FOR ALL PROBLEMS CAR MAY BE MOVING OR STATIONARY. IN PARK OR DRIVE OR REVERSE. MAY BE ON ANY TYPE OF ROAD CONDITION GOING ANY DIRECTION. THIS INTERMITTENT BEHAVIOR HAS BEEN OCCURRING SINCE THE ONSET OF OWNERSHIP.
Corrective Action:
HEAD UNIT IS MALFUNCTIONING MULTIPLE TIMES PER DAY. INTERMITTENT PHONE MUTING, INTERMITTENT PHONE DISCONNECT, NO VOLUME THROUGH APPLE CAR PLAY WHILE IN PARK, SPEAKERS COME THROUGH ON WEIRD CHANNEL EXTREMELY LOUDLY ALL OF A SUDDEN, NO VOLUME ON RADIO, CHANNELS ON RADIO ALL OF A SUDDEN CHANGE, PULSATING POWER SIGNAL THROUGH USB PORT(CHANGED MULTIPLE CABLES)SAYS ITS CHARGING DEVICE BUT DEVICE DIES, VOICE COMMAND BUTTON ON STEERING WHEEL NOT WORKING INTERMITTENTLY, PHONE CONNECTED ON CAR PLAY BUT CAR SAYS NO PHONE CONNECTED. STARLINK WILL NOT START UP AND HAVE TO RESTART CAR. INTERMITTENTLY SQUEALING IN THE CAR. FOR ALL PROBLEMS CAR MAY BE MOVING OR STATIONARY. IN PARK OR DRIVE OR REVERSE. MAY BE ON ANY TYPE OF ROAD CONDITION GOING ANY DIRECTION. THIS INTERMITTENT BEHAVIOR HAS BEEN OCCURRING SINCE THE ONSET OF OWNERSHIP.
Additional Notes:
HEAD UNIT IS MALFUNCTIONING MULTIPLE TIMES PER DAY. INTERMITTENT PHONE MUTING, INTERMITTENT PHONE DISCONNECT, NO VOLUME THROUGH APPLE CAR PLAY WHILE IN PARK, SPEAKERS COME THROUGH ON WEIRD CHANNEL EXTREMELY LOUDLY ALL OF A SUDDEN, NO VOLUME ON RADIO, CHANNELS ON RADIO ALL OF A SUDDEN CHANGE, PULSATING POWER SIGNAL THROUGH USB PORT(CHANGED MULTIPLE CABLES)SAYS ITS CHARGING DEVICE BUT DEVICE DIES, VOICE COMMAND BUTTON ON STEERING WHEEL NOT WORKING INTERMITTENTLY, PHONE CONNECTED ON CAR PLAY BUT CAR SAYS NO PHONE CONNECTED. STARLINK WILL NOT START UP AND HAVE TO RESTART CAR. INTERMITTENTLY SQUEALING IN THE CAR. FOR ALL PROBLEMS CAR MAY BE MOVING OR STATIONARY. IN PARK OR DRIVE OR REVERSE. MAY BE ON ANY TYPE OF ROAD CONDITION GOING ANY DIRECTION. THIS INTERMITTENT BEHAVIOR HAS BEEN OCCURRING SINCE THE ONSET OF OWNERSHIP.
Mfg Campaign: 11189768
Recall Date: Mar 18, 2019
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL DELIVERY PROBLEM. SOMETIMES WHEN STARTING UP FROM A STOP SIGN AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET THE CAR TO RESPOND. SOMETIMES THIS OCCURS AT LOW SPEED GOING LEFT AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET IT TO RESPOND. THE ENGINE NEVER STALLS OUT. ON THE EXPRESSWAY IT DROPPED OUT OF CRUSE TWICE. I PULLED UP TO A STOP SIGN TO CROSS INTO TRAFFIC AND IT HAD POWER AT FIRST AND THEN NO POWER. I WAS THEN IN A PANIC MODE PRESSING ON THE ACCELERATOR AND FINALLY IT RESPONDED. THIS IS WHY I THINK IT IS SERIOUS.
Corrective Action:
FUEL DELIVERY PROBLEM. SOMETIMES WHEN STARTING UP FROM A STOP SIGN AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET THE CAR TO RESPOND. SOMETIMES THIS OCCURS AT LOW SPEED GOING LEFT AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET IT TO RESPOND. THE ENGINE NEVER STALLS OUT. ON THE EXPRESSWAY IT DROPPED OUT OF CRUSE TWICE. I PULLED UP TO A STOP SIGN TO CROSS INTO TRAFFIC AND IT HAD POWER AT FIRST AND THEN NO POWER. I WAS THEN IN A PANIC MODE PRESSING ON THE ACCELERATOR AND FINALLY IT RESPONDED. THIS IS WHY I THINK IT IS SERIOUS.
Additional Notes:
FUEL DELIVERY PROBLEM. SOMETIMES WHEN STARTING UP FROM A STOP SIGN AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET THE CAR TO RESPOND. SOMETIMES THIS OCCURS AT LOW SPEED GOING LEFT AND ALL OF A SUDDEN THERE IS NO POWER AND YOU HAVE TO HIT THE ACCELERATOR A COUPLE OF TIMES TO GET IT TO RESPOND. THE ENGINE NEVER STALLS OUT. ON THE EXPRESSWAY IT DROPPED OUT OF CRUSE TWICE. I PULLED UP TO A STOP SIGN TO CROSS INTO TRAFFIC AND IT HAD POWER AT FIRST AND THEN NO POWER. I WAS THEN IN A PANIC MODE PRESSING ON THE ACCELERATOR AND FINALLY IT RESPONDED. THIS IS WHY I THINK IT IS SERIOUS.
Mfg Campaign: 11187279
Recall Date: Mar 16, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IN LESS THAN A YEAR ON 2 OCCASIONS A SMALL ROCK CAUSED SIGNIFICANT DAMAGE TO THE WINDSHIELD CAUSING THE WINDSHIELD TO BE REPLACED.
Corrective Action:
IN LESS THAN A YEAR ON 2 OCCASIONS A SMALL ROCK CAUSED SIGNIFICANT DAMAGE TO THE WINDSHIELD CAUSING THE WINDSHIELD TO BE REPLACED.
Additional Notes:
IN LESS THAN A YEAR ON 2 OCCASIONS A SMALL ROCK CAUSED SIGNIFICANT DAMAGE TO THE WINDSHIELD CAUSING THE WINDSHIELD TO BE REPLACED.
Mfg Campaign: 11185108
Recall Date: Mar 8, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHEN IT RAINS THE WATER DROPS DO NOT RUN OFF OF THE SIDE MIRRORS WE ARE UNABLE TO SEE. AT NIGHT THE DROPS OF WATER MAGNIFIES THE HEADLIGHTS OF THE CARS BEHIND US AND THIS BLINDS US. THIS IS VERY DANGEROUS. WE HAD TO SPEND THE NIGHT IN A MOTEL AS WE COULDN'T DRIVE. WE HAVE TRIED TO FIX THIS, BUT NOTHING WORKS
Corrective Action:
WHEN IT RAINS THE WATER DROPS DO NOT RUN OFF OF THE SIDE MIRRORS WE ARE UNABLE TO SEE. AT NIGHT THE DROPS OF WATER MAGNIFIES THE HEADLIGHTS OF THE CARS BEHIND US AND THIS BLINDS US. THIS IS VERY DANGEROUS. WE HAD TO SPEND THE NIGHT IN A MOTEL AS WE COULDN'T DRIVE. WE HAVE TRIED TO FIX THIS, BUT NOTHING WORKS
Additional Notes:
WHEN IT RAINS THE WATER DROPS DO NOT RUN OFF OF THE SIDE MIRRORS WE ARE UNABLE TO SEE. AT NIGHT THE DROPS OF WATER MAGNIFIES THE HEADLIGHTS OF THE CARS BEHIND US AND THIS BLINDS US. THIS IS VERY DANGEROUS. WE HAD TO SPEND THE NIGHT IN A MOTEL AS WE COULDN'T DRIVE. WE HAVE TRIED TO FIX THIS, BUT NOTHING WORKS
Mfg Campaign: 11184703
Recall Date: Mar 6, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
STARTED CAR THIS MORNING AND THE UNIT THAT CONTROLS THE RADIO, BACKUP CAMERAS, NAVIGATION AND BLUETOOTH IS BLANK AND UNRESPONSIVE.. DEAD. CAR IN GARAGE WHEN STARTING. CAR DRIVES FINE EXCEPT FOR ABOVE DEFICITS
Corrective Action:
STARTED CAR THIS MORNING AND THE UNIT THAT CONTROLS THE RADIO, BACKUP CAMERAS, NAVIGATION AND BLUETOOTH IS BLANK AND UNRESPONSIVE.. DEAD. CAR IN GARAGE WHEN STARTING. CAR DRIVES FINE EXCEPT FOR ABOVE DEFICITS
Additional Notes:
STARTED CAR THIS MORNING AND THE UNIT THAT CONTROLS THE RADIO, BACKUP CAMERAS, NAVIGATION AND BLUETOOTH IS BLANK AND UNRESPONSIVE.. DEAD. CAR IN GARAGE WHEN STARTING. CAR DRIVES FINE EXCEPT FOR ABOVE DEFICITS
Mfg Campaign: 11183792
Recall Date: Mar 3, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.
Corrective Action:
THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.
Additional Notes:
THE ENTIRE "INFOTAINMENT" SYSTEM, CENTRAL DISPLAY CONSOLE, AND CONTROL PANEL DOES NOT WORK. IT WILL NOT TURN ON. THE SCREEN IS BLACK. NOTHING WORKS. THE REAR VIEW CAMERA SAFETY SYSTEM DOES NOT WORK. THE RADIO, BLUETOOTH, AND NAVIGATION SYSTEM DOES NOT WORK. THIS SYMPTOM IS CONSTANT. IT OCCURS WHEN STATIONARY, IN MOTION, IN CITY, HIGHWAY, TURNING - ALWAYS. IN REVERSE THE REARVIEW CAMERA DOES NOT DISPLAY AN IMAGE. THE HANDS FREE CALLING SYSTEM/BLUETOOTH DOES NOT WORK - AGAIN, THIS ISSUE IS CONSTANT REGARDLESS OF CONDITIONS.
Mfg Campaign: 11183662
Recall Date: Mar 2, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON FEBRUARY 22, 2019, THE PLASTIC COVER ON THE DASH BELOW THE STEERING WHEEL ON THE DRIVER'S SIDE CAME LOOSE WHILE I WAS DRIVING. IT WAS HANGING DOWN ATTACHED BY WIRES AND DANGLED OVER THE ACCELERATOR AND BRAKE PEDALS, INTERFERING WITH THEIR SAFE OPERATION. I WAS ON A HIGHWAY ABOUT A MILE FROM MY HOME WHEN THIS HAPPENED. I CAREFULLY DROVE HOME. SUBARU ROADSIDE ASSISTANCE FIXED THE PROBLEM. THE DEALER CONFIRMED THE NEXT DAY THAT THE PANEL HAD BEEN PROPERLY REATTACHED.
Corrective Action:
ON FEBRUARY 22, 2019, THE PLASTIC COVER ON THE DASH BELOW THE STEERING WHEEL ON THE DRIVER'S SIDE CAME LOOSE WHILE I WAS DRIVING. IT WAS HANGING DOWN ATTACHED BY WIRES AND DANGLED OVER THE ACCELERATOR AND BRAKE PEDALS, INTERFERING WITH THEIR SAFE OPERATION. I WAS ON A HIGHWAY ABOUT A MILE FROM MY HOME WHEN THIS HAPPENED. I CAREFULLY DROVE HOME. SUBARU ROADSIDE ASSISTANCE FIXED THE PROBLEM. THE DEALER CONFIRMED THE NEXT DAY THAT THE PANEL HAD BEEN PROPERLY REATTACHED.
Additional Notes:
ON FEBRUARY 22, 2019, THE PLASTIC COVER ON THE DASH BELOW THE STEERING WHEEL ON THE DRIVER'S SIDE CAME LOOSE WHILE I WAS DRIVING. IT WAS HANGING DOWN ATTACHED BY WIRES AND DANGLED OVER THE ACCELERATOR AND BRAKE PEDALS, INTERFERING WITH THEIR SAFE OPERATION. I WAS ON A HIGHWAY ABOUT A MILE FROM MY HOME WHEN THIS HAPPENED. I CAREFULLY DROVE HOME. SUBARU ROADSIDE ASSISTANCE FIXED THE PROBLEM. THE DEALER CONFIRMED THE NEXT DAY THAT THE PANEL HAD BEEN PROPERLY REATTACHED.
Mfg Campaign: 11183471
Recall Date: Mar 1, 2019
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