Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WE PURCHASED THE OUTBACK 2017 A COUPLE OF WEEKS AGO AND HAVE DISCOVERED THAT VISIBILITY IS SEVERELY LIMITED WHEN RAINING AND WIPERS ARE ON, ESPECIALLY WHEN LIGHTS ARE REFLECTED ON THE WINDSHIELD. WE HAVE RESEARCHED AND HAVE FOUND ON THE INTERNET THAT OTHERS HAVE THE SAME PROBLEM....FOR YEARS BEFORE AND FOR THE 2017 MODELS. WE WERE DRIVING ON INTERSTATE HIGHWAYS AND LOCAL ROADS. A HEAVY HAZE APPEARS ON THE EXTERIOR WINDSHIELD WITH EVERY SWIPE OF THE WIPERS . SO, THE WINDSHIELD IS EXTREMELY GLARY WHEN LIGHT HITS IT, THUS VISIBILITY IS TREMENDOUSLY IMPAIRED. WE NOTICED THAT BEADING OCCURRED ON THE WINDSHIELD AS RAIN FELL AND CHANGED TO HAZE AFTER EACH SWIPE OF THE WIPERS. DEFROST DID NOT HELP; CLEANING WINDSHIELD DID NOT HELP.
Corrective Action:
WE PURCHASED THE OUTBACK 2017 A COUPLE OF WEEKS AGO AND HAVE DISCOVERED THAT VISIBILITY IS SEVERELY LIMITED WHEN RAINING AND WIPERS ARE ON, ESPECIALLY WHEN LIGHTS ARE REFLECTED ON THE WINDSHIELD. WE HAVE RESEARCHED AND HAVE FOUND ON THE INTERNET THAT OTHERS HAVE THE SAME PROBLEM....FOR YEARS BEFORE AND FOR THE 2017 MODELS. WE WERE DRIVING ON INTERSTATE HIGHWAYS AND LOCAL ROADS. A HEAVY HAZE APPEARS ON THE EXTERIOR WINDSHIELD WITH EVERY SWIPE OF THE WIPERS . SO, THE WINDSHIELD IS EXTREMELY GLARY WHEN LIGHT HITS IT, THUS VISIBILITY IS TREMENDOUSLY IMPAIRED. WE NOTICED THAT BEADING OCCURRED ON THE WINDSHIELD AS RAIN FELL AND CHANGED TO HAZE AFTER EACH SWIPE OF THE WIPERS. DEFROST DID NOT HELP; CLEANING WINDSHIELD DID NOT HELP.
Additional Notes:
WE PURCHASED THE OUTBACK 2017 A COUPLE OF WEEKS AGO AND HAVE DISCOVERED THAT VISIBILITY IS SEVERELY LIMITED WHEN RAINING AND WIPERS ARE ON, ESPECIALLY WHEN LIGHTS ARE REFLECTED ON THE WINDSHIELD. WE HAVE RESEARCHED AND HAVE FOUND ON THE INTERNET THAT OTHERS HAVE THE SAME PROBLEM....FOR YEARS BEFORE AND FOR THE 2017 MODELS. WE WERE DRIVING ON INTERSTATE HIGHWAYS AND LOCAL ROADS. A HEAVY HAZE APPEARS ON THE EXTERIOR WINDSHIELD WITH EVERY SWIPE OF THE WIPERS . SO, THE WINDSHIELD IS EXTREMELY GLARY WHEN LIGHT HITS IT, THUS VISIBILITY IS TREMENDOUSLY IMPAIRED. WE NOTICED THAT BEADING OCCURRED ON THE WINDSHIELD AS RAIN FELL AND CHANGED TO HAZE AFTER EACH SWIPE OF THE WIPERS. DEFROST DID NOT HELP; CLEANING WINDSHIELD DID NOT HELP.
Mfg Campaign: 11044559
Recall Date: Nov 8, 2017
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
FUEL GAUGE DOES NOT REGISTER FULL WHEN CAR IS FILLED UP. DEALER DID NOT REPAIR THE FIRST TIME AND PROBLEM RETURNED SAME DAY AFTER FILLING UP AGAIN. HAVE TO GO BACK AGAIN TO DEALER. I AM CONCERNED THAT IF GAUGE DOES NOT REGISTER PROPERLY CAR MAY RUN OUT OF GAS IN A PLACE THAT COULD BE DANGEROUS (I.E.; FREEWAY , BUSY ROAD, ETC.). CAR DEALERS AND COMPANIES RESPONSE TO THIS PROBLEM SEEMS EVASIVE . I AM VERY CONCERNED THAT THIS COULD BECOME A VERY SERIOUS AND DANGEROUS PROBLEM .VEHICLE IS STATIONARY OR IN MOTION AND NO CHANGE IN FUEL GAUGE. DOES NOT MATTER IF YOU TURN VEHICLE OR GO UP OR DOWN HILL EITHER . HAPPENED MULTIPLE TIMES NOW. NOT REPAIRED AS OF YET.
Corrective Action:
FUEL GAUGE DOES NOT REGISTER FULL WHEN CAR IS FILLED UP. DEALER DID NOT REPAIR THE FIRST TIME AND PROBLEM RETURNED SAME DAY AFTER FILLING UP AGAIN. HAVE TO GO BACK AGAIN TO DEALER. I AM CONCERNED THAT IF GAUGE DOES NOT REGISTER PROPERLY CAR MAY RUN OUT OF GAS IN A PLACE THAT COULD BE DANGEROUS (I.E.; FREEWAY , BUSY ROAD, ETC.). CAR DEALERS AND COMPANIES RESPONSE TO THIS PROBLEM SEEMS EVASIVE . I AM VERY CONCERNED THAT THIS COULD BECOME A VERY SERIOUS AND DANGEROUS PROBLEM .VEHICLE IS STATIONARY OR IN MOTION AND NO CHANGE IN FUEL GAUGE. DOES NOT MATTER IF YOU TURN VEHICLE OR GO UP OR DOWN HILL EITHER . HAPPENED MULTIPLE TIMES NOW. NOT REPAIRED AS OF YET.
Additional Notes:
FUEL GAUGE DOES NOT REGISTER FULL WHEN CAR IS FILLED UP. DEALER DID NOT REPAIR THE FIRST TIME AND PROBLEM RETURNED SAME DAY AFTER FILLING UP AGAIN. HAVE TO GO BACK AGAIN TO DEALER. I AM CONCERNED THAT IF GAUGE DOES NOT REGISTER PROPERLY CAR MAY RUN OUT OF GAS IN A PLACE THAT COULD BE DANGEROUS (I.E.; FREEWAY , BUSY ROAD, ETC.). CAR DEALERS AND COMPANIES RESPONSE TO THIS PROBLEM SEEMS EVASIVE . I AM VERY CONCERNED THAT THIS COULD BECOME A VERY SERIOUS AND DANGEROUS PROBLEM .VEHICLE IS STATIONARY OR IN MOTION AND NO CHANGE IN FUEL GAUGE. DOES NOT MATTER IF YOU TURN VEHICLE OR GO UP OR DOWN HILL EITHER . HAPPENED MULTIPLE TIMES NOW. NOT REPAIRED AS OF YET.
Mfg Campaign: 11041574
Recall Date: Oct 31, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
7,180 MILEAGE, PURCHASED NEW 12-2016. GARAGED KEPT, 80 DEGREE TEMP. WE BOTH ARE 70 + YEARS, SAFETY RELIABILITY ARE MAJOR CONSIDERATIONS. ON 10-21-17, WE MADE A 20 MILE GROCERY TRIP. AUTO DROVE AS USUAL. ON 10-23-17, WE HAD M.D. APPOINTMENT. STARTER WOULDN'T TURN MOTOR OVER. ORIGINAL BATTERY CAME WITH THE CAR, HAD ZERO ELECTRICAL ENERGY LEFT...I CONNECTED MY BATTERY CHARGER TO THE BATTERY POSTS, WAITED 10 MINUTES. DASH LIGHTS CAME ON, MOTOR STILL WOULDN'T TURN OVER. CHARGED BATTERY AN ADDITIONAL 30 MINUTES, AND SWITCHED CHARGER MODE TO 50 AMP 'START' MODE, STARTER MOTOR SLOWLY TURNED, AND MOTOR STARTED. MADE THE 60 MILE TRIP TO M.D'S OFFICE, AND BACK HOME, AND WHEN ARRIVING HOME, FOUND OUT THAT THE PASSENGER NOR DRIVER'S ELECTRIC WINDOW WOULDN'T OPEN, TO GET MAIL FROM OUR MAIL BOX. ON 11/26/17 I TOOK THE CAR TO SUBARU OF JACKSONVILLE. THREE HOUR WAIT AT DEALER, EVEN WITH AN APPOINTMENT. THE WARRANTY REPAIR WAS LISTED AS ECM UPDATE. DEALER'S WORK ORDER COPY RE. WINDOWS WAS " ALL SYSTEMS OPERATING AS DESIGNED." SERVICE DEPARTMENT MENTIONED THAT THERE MAY BE AN ADDITIONAL UPDATE REQUIRED. WITH OUR LAST COUPLE OF G.M. CARS, VARIOUS "UPDATES OR ADJUSTMENTS" WERE MADE VIA SATELLITE. THIS TECHNOLOGY IS CERTAINLY AVAILABLE...WITH BLUETOOTH PERHAPS, THROUGH CELL PHONE ? I MADE THE 30+ MILE TRIP FROM THE DEALER HOME TO ST. AUGUSTINE WITHOUT FURTHER PROBLEMS.
Corrective Action:
7,180 MILEAGE, PURCHASED NEW 12-2016. GARAGED KEPT, 80 DEGREE TEMP. WE BOTH ARE 70 + YEARS, SAFETY RELIABILITY ARE MAJOR CONSIDERATIONS. ON 10-21-17, WE MADE A 20 MILE GROCERY TRIP. AUTO DROVE AS USUAL. ON 10-23-17, WE HAD M.D. APPOINTMENT. STARTER WOULDN'T TURN MOTOR OVER. ORIGINAL BATTERY CAME WITH THE CAR, HAD ZERO ELECTRICAL ENERGY LEFT...I CONNECTED MY BATTERY CHARGER TO THE BATTERY POSTS, WAITED 10 MINUTES. DASH LIGHTS CAME ON, MOTOR STILL WOULDN'T TURN OVER. CHARGED BATTERY AN ADDITIONAL 30 MINUTES, AND SWITCHED CHARGER MODE TO 50 AMP 'START' MODE, STARTER MOTOR SLOWLY TURNED, AND MOTOR STARTED. MADE THE 60 MILE TRIP TO M.D'S OFFICE, AND BACK HOME, AND WHEN ARRIVING HOME, FOUND OUT THAT THE PASSENGER NOR DRIVER'S ELECTRIC WINDOW WOULDN'T OPEN, TO GET MAIL FROM OUR MAIL BOX. ON 11/26/17 I TOOK THE CAR TO SUBARU OF JACKSONVILLE. THREE HOUR WAIT AT DEALER, EVEN WITH AN APPOINTMENT. THE WARRANTY REPAIR WAS LISTED AS ECM UPDATE. DEALER'S WORK ORDER COPY RE. WINDOWS WAS " ALL SYSTEMS OPERATING AS DESIGNED." SERVICE DEPARTMENT MENTIONED THAT THERE MAY BE AN ADDITIONAL UPDATE REQUIRED. WITH OUR LAST COUPLE OF G.M. CARS, VARIOUS "UPDATES OR ADJUSTMENTS" WERE MADE VIA SATELLITE. THIS TECHNOLOGY IS CERTAINLY AVAILABLE...WITH BLUETOOTH PERHAPS, THROUGH CELL PHONE ? I MADE THE 30+ MILE TRIP FROM THE DEALER HOME TO ST. AUGUSTINE WITHOUT FURTHER PROBLEMS.
Additional Notes:
7,180 MILEAGE, PURCHASED NEW 12-2016. GARAGED KEPT, 80 DEGREE TEMP. WE BOTH ARE 70 + YEARS, SAFETY RELIABILITY ARE MAJOR CONSIDERATIONS. ON 10-21-17, WE MADE A 20 MILE GROCERY TRIP. AUTO DROVE AS USUAL. ON 10-23-17, WE HAD M.D. APPOINTMENT. STARTER WOULDN'T TURN MOTOR OVER. ORIGINAL BATTERY CAME WITH THE CAR, HAD ZERO ELECTRICAL ENERGY LEFT...I CONNECTED MY BATTERY CHARGER TO THE BATTERY POSTS, WAITED 10 MINUTES. DASH LIGHTS CAME ON, MOTOR STILL WOULDN'T TURN OVER. CHARGED BATTERY AN ADDITIONAL 30 MINUTES, AND SWITCHED CHARGER MODE TO 50 AMP 'START' MODE, STARTER MOTOR SLOWLY TURNED, AND MOTOR STARTED. MADE THE 60 MILE TRIP TO M.D'S OFFICE, AND BACK HOME, AND WHEN ARRIVING HOME, FOUND OUT THAT THE PASSENGER NOR DRIVER'S ELECTRIC WINDOW WOULDN'T OPEN, TO GET MAIL FROM OUR MAIL BOX. ON 11/26/17 I TOOK THE CAR TO SUBARU OF JACKSONVILLE. THREE HOUR WAIT AT DEALER, EVEN WITH AN APPOINTMENT. THE WARRANTY REPAIR WAS LISTED AS ECM UPDATE. DEALER'S WORK ORDER COPY RE. WINDOWS WAS " ALL SYSTEMS OPERATING AS DESIGNED." SERVICE DEPARTMENT MENTIONED THAT THERE MAY BE AN ADDITIONAL UPDATE REQUIRED. WITH OUR LAST COUPLE OF G.M. CARS, VARIOUS "UPDATES OR ADJUSTMENTS" WERE MADE VIA SATELLITE. THIS TECHNOLOGY IS CERTAINLY AVAILABLE...WITH BLUETOOTH PERHAPS, THROUGH CELL PHONE ? I MADE THE 30+ MILE TRIP FROM THE DEALER HOME TO ST. AUGUSTINE WITHOUT FURTHER PROBLEMS.
Mfg Campaign: 11040055
Recall Date: Oct 26, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AT 7:00 AM IN THE MORNING WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (DWAYNE LANE'S ARLINGTON CHEVROLET, 20410 SMOKEY POINT BLVD, ARLINGTON, WA 98223) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *BF CONSUMER STATED WIRE HARNESS CASING IS SOYBEAN OUTSIDE. PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 8/1/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AT 7:00 AM IN THE MORNING WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (DWAYNE LANE'S ARLINGTON CHEVROLET, 20410 SMOKEY POINT BLVD, ARLINGTON, WA 98223) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *BF CONSUMER STATED WIRE HARNESS CASING IS SOYBEAN OUTSIDE. PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 8/1/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AT 7:00 AM IN THE MORNING WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER (DWAYNE LANE'S ARLINGTON CHEVROLET, 20410 SMOKEY POINT BLVD, ARLINGTON, WA 98223) WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *BF CONSUMER STATED WIRE HARNESS CASING IS SOYBEAN OUTSIDE. PURCHASE DATE SHOULD BE ON OR BEFORE INCIDENT DATE UPDATED 8/1/18*JB
Mfg Campaign: 11035118
Recall Date: Oct 20, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I VERY SMALL ROCK CHIP HIT MY WINDSHIELD INITIALLY CAUSING AN 8 INCH CRACK AND IS NOW OVER TWO FEET LONG. THE CHIP DID NOT EVEN LEAVE AN IMPACT MARK; IF YOU TRIED RIGHT NOW TO SEE WHERE THE CRACK STARTED YOU WOULD NOT BE ABLE TO. I REVIEWED FORUMS ONLINE AND HAVE SEEN NUMEROUS COMPLAINTS ABOUT OUTBACK WINDSHIELDS. WEAK OR CHEAP IS HOW THEY WERE OFTEN DESCRIBED. THIS WAS A VERY SMALL ROCK CHIP THAT HIT MY WINDSHIELD. THIS AMOUNT OF DAMAGE SHOULD NOT HAVE HAPPENED. I AGREE WITH THE FORUMS; WEAK AND CHEAP. I SEE THERE IS EVEN A CLASS ACTION LAWSUIT AGAINST SUBARU.
Corrective Action:
I VERY SMALL ROCK CHIP HIT MY WINDSHIELD INITIALLY CAUSING AN 8 INCH CRACK AND IS NOW OVER TWO FEET LONG. THE CHIP DID NOT EVEN LEAVE AN IMPACT MARK; IF YOU TRIED RIGHT NOW TO SEE WHERE THE CRACK STARTED YOU WOULD NOT BE ABLE TO. I REVIEWED FORUMS ONLINE AND HAVE SEEN NUMEROUS COMPLAINTS ABOUT OUTBACK WINDSHIELDS. WEAK OR CHEAP IS HOW THEY WERE OFTEN DESCRIBED. THIS WAS A VERY SMALL ROCK CHIP THAT HIT MY WINDSHIELD. THIS AMOUNT OF DAMAGE SHOULD NOT HAVE HAPPENED. I AGREE WITH THE FORUMS; WEAK AND CHEAP. I SEE THERE IS EVEN A CLASS ACTION LAWSUIT AGAINST SUBARU.
Additional Notes:
I VERY SMALL ROCK CHIP HIT MY WINDSHIELD INITIALLY CAUSING AN 8 INCH CRACK AND IS NOW OVER TWO FEET LONG. THE CHIP DID NOT EVEN LEAVE AN IMPACT MARK; IF YOU TRIED RIGHT NOW TO SEE WHERE THE CRACK STARTED YOU WOULD NOT BE ABLE TO. I REVIEWED FORUMS ONLINE AND HAVE SEEN NUMEROUS COMPLAINTS ABOUT OUTBACK WINDSHIELDS. WEAK OR CHEAP IS HOW THEY WERE OFTEN DESCRIBED. THIS WAS A VERY SMALL ROCK CHIP THAT HIT MY WINDSHIELD. THIS AMOUNT OF DAMAGE SHOULD NOT HAVE HAPPENED. I AGREE WITH THE FORUMS; WEAK AND CHEAP. I SEE THERE IS EVEN A CLASS ACTION LAWSUIT AGAINST SUBARU.
Mfg Campaign: 11034665
Recall Date: Oct 19, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD
Corrective Action:
OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD
Additional Notes:
OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD
Mfg Campaign: 11033410
Recall Date: Oct 15, 2017
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD
Corrective Action:
OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD
Additional Notes:
OPEN LETTER TO SUBARU AND SUBARU OWNERS. I HAVE A 2017 SUBARU OUTBACK. THE REASON I PURCHASED THE CAR WAS THE HIGH SAFETY RATINGS. I CAME HOME YESTERDAY, DROVE INTO THE GARAGE AND SHUT THE CAR OFF I THOUGHT. I APPARENTLY DID NOT PUSH THE START AND KILL BUTTON HARD ENOUGH. I AM HARD OF HEARING SO DID NOT NOTICE THE ENGINE STILL RUNNING. THIS CAR DOES NOT HAVE A REMOTE START. MY GARAGE DOOR AUTOMATICALLY CLOSES AFTER A PRESET TIME. I HAPPENED OUT TO THE GARAGE 3 HOURS LATTER TO FIND THE CAR ENGINE STILL RUNNING. I CAN NOT THE IMAGINE THE CARS COMPUTER ALLOWING THE ENGINE TO CONTINUE TO RUN FOR THREE HOURS WITHOUT THE KEY BEING IN CLOSE PROXIMITY OF THE VEHICLE. THIS IS A VERY DANGEROUS SITUATION. IT WAS WELL OVER 100 DEGREES IN THE GARAGE PLUS THE CARBON MONOXIDE LEVEL WAS OUTRAGEOUS. IF THERE IS COMPUTER SETTING TO STOP THIS PLEASE LET ME KNOW. RICHARD
Mfg Campaign: 11033410
Recall Date: Oct 15, 2017
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
MY OUTBACK WAS PURCHASED NEW IN APRIL 2017. MY CONCERN IS THAT STEERING IS IMPRECISE, PARTICULARLY AT HIGHWAY SPEEDS. THE VEHICLE WANDERS/REQUIRES NEARLY CONSTANT "CENTERING" AND DOES NOT TEND TO RETURN TO CENTER AFTER TURNING. I HAVE SOMETIMES FELT A FEAR THAT A GUST OF WIND OR ROAD ANOMALY AT THE WRONG TIME WILL CAUSE THIS VEHICLE TO LEAVE THE ROAD SURFACE UNEXPECTEDLY.
Corrective Action:
MY OUTBACK WAS PURCHASED NEW IN APRIL 2017. MY CONCERN IS THAT STEERING IS IMPRECISE, PARTICULARLY AT HIGHWAY SPEEDS. THE VEHICLE WANDERS/REQUIRES NEARLY CONSTANT "CENTERING" AND DOES NOT TEND TO RETURN TO CENTER AFTER TURNING. I HAVE SOMETIMES FELT A FEAR THAT A GUST OF WIND OR ROAD ANOMALY AT THE WRONG TIME WILL CAUSE THIS VEHICLE TO LEAVE THE ROAD SURFACE UNEXPECTEDLY.
Additional Notes:
MY OUTBACK WAS PURCHASED NEW IN APRIL 2017. MY CONCERN IS THAT STEERING IS IMPRECISE, PARTICULARLY AT HIGHWAY SPEEDS. THE VEHICLE WANDERS/REQUIRES NEARLY CONSTANT "CENTERING" AND DOES NOT TEND TO RETURN TO CENTER AFTER TURNING. I HAVE SOMETIMES FELT A FEAR THAT A GUST OF WIND OR ROAD ANOMALY AT THE WRONG TIME WILL CAUSE THIS VEHICLE TO LEAVE THE ROAD SURFACE UNEXPECTEDLY.
Mfg Campaign: 11033352
Recall Date: Oct 14, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED A 2015 OUTBACK AND EXPERIENCED 4 CRACKED WINDSHIELDS IN AN 18 MONTH PERIOD. TRADED THE CAR IN FOR A 2017 OUTBACK HOPING THEY FIXED THE DESIGN FLAW. NOW 6 MONTHS AFTER 2017 OUTBACK PURCHASE AN OUTRAGEOUS CRACK FORMED ON THIS NEW VEHICLE. ALL 5 CRACKS BEGAN NOT FURTHER THAN 2 TO 3 INCHES FROM THE FRAME. SO 5 CRACKED WINDSHIELDS IN A 2 YEAR PERIOD FROM SUBARU OUTBACK. AUTOMOBILES. THE DEALERSHIP AND MANUFACTURER NEVER WOULD ACKNOWLEDGE THAT THERE ARE SO MANY OTHER PEOPLE EXPERIENCING THIS PROBLEM. SOMETIMES THE CRACK WOULD APPEAR SPONTANEOUSLY, SOMETIMES IT ACTUALLY SOUNDED LIKE CRACKLING SOUNDS HAPPENING IN FRAME AND MAYBE (?) ONE TIME THERE MIGHT HAVE BEEN A SMALL PEBBLE HIT THE WINDSHIELD. TWICE I WASN'T EVEN DRIVING THE VEHICLE. IMPEDES VISION. DISTRACTS DRIVER.
Corrective Action:
PURCHASED A 2015 OUTBACK AND EXPERIENCED 4 CRACKED WINDSHIELDS IN AN 18 MONTH PERIOD. TRADED THE CAR IN FOR A 2017 OUTBACK HOPING THEY FIXED THE DESIGN FLAW. NOW 6 MONTHS AFTER 2017 OUTBACK PURCHASE AN OUTRAGEOUS CRACK FORMED ON THIS NEW VEHICLE. ALL 5 CRACKS BEGAN NOT FURTHER THAN 2 TO 3 INCHES FROM THE FRAME. SO 5 CRACKED WINDSHIELDS IN A 2 YEAR PERIOD FROM SUBARU OUTBACK. AUTOMOBILES. THE DEALERSHIP AND MANUFACTURER NEVER WOULD ACKNOWLEDGE THAT THERE ARE SO MANY OTHER PEOPLE EXPERIENCING THIS PROBLEM. SOMETIMES THE CRACK WOULD APPEAR SPONTANEOUSLY, SOMETIMES IT ACTUALLY SOUNDED LIKE CRACKLING SOUNDS HAPPENING IN FRAME AND MAYBE (?) ONE TIME THERE MIGHT HAVE BEEN A SMALL PEBBLE HIT THE WINDSHIELD. TWICE I WASN'T EVEN DRIVING THE VEHICLE. IMPEDES VISION. DISTRACTS DRIVER.
Additional Notes:
PURCHASED A 2015 OUTBACK AND EXPERIENCED 4 CRACKED WINDSHIELDS IN AN 18 MONTH PERIOD. TRADED THE CAR IN FOR A 2017 OUTBACK HOPING THEY FIXED THE DESIGN FLAW. NOW 6 MONTHS AFTER 2017 OUTBACK PURCHASE AN OUTRAGEOUS CRACK FORMED ON THIS NEW VEHICLE. ALL 5 CRACKS BEGAN NOT FURTHER THAN 2 TO 3 INCHES FROM THE FRAME. SO 5 CRACKED WINDSHIELDS IN A 2 YEAR PERIOD FROM SUBARU OUTBACK. AUTOMOBILES. THE DEALERSHIP AND MANUFACTURER NEVER WOULD ACKNOWLEDGE THAT THERE ARE SO MANY OTHER PEOPLE EXPERIENCING THIS PROBLEM. SOMETIMES THE CRACK WOULD APPEAR SPONTANEOUSLY, SOMETIMES IT ACTUALLY SOUNDED LIKE CRACKLING SOUNDS HAPPENING IN FRAME AND MAYBE (?) ONE TIME THERE MIGHT HAVE BEEN A SMALL PEBBLE HIT THE WINDSHIELD. TWICE I WASN'T EVEN DRIVING THE VEHICLE. IMPEDES VISION. DISTRACTS DRIVER.
Mfg Campaign: 11031952
Recall Date: Oct 5, 2017
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Mfg Campaign: 11031589
Recall Date: Oct 3, 2017
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Mfg Campaign: 11031589
Recall Date: Oct 3, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE REVERSE AUTOMATIC BRAKING SYSTEM INDEPENDENTLY APPLIED ITSELF. THE CONTACT STATED THAT THIS WAS DUE TO THE ASPHALT BEING AT AN ANGLE WHERE IT WAS CLOSE TO THE SENSORS OF THE VEHICLE. AUTONATION SUBARU SCOTTSDALE (15678 N NORTHSIGHT BLVD, SCOTTSDALE, AZ) INFORMED THE CONTACT THAT THEY WOULD NEED TO TEMPORARILY DISABLE THE FEATURE TO PREVENT FUTURE FAILURES WHEN REVERSING THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE BRAKING SYSTEM WAS OPERATING AS DESIGNED. THE FAILURE MILEAGE WAS APPROXIMATELY 2,000.... .UPDATED 11/16/17 *BF VEHICLE PURCHASE DATE SHOULD BE OR BEFORE INCIDENT DATE UPDATED 9/7/18*JB
Mfg Campaign: 11031589
Recall Date: Oct 3, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE A 2017 SABARU OUTBACK WITH THE EYESIGHT SYSTEM. IN LATE JULY 2017 I HAD TO REPLACE A WINDSHIELD WHEN I GUESS A PEBBLE HIT AND IT IMMEDIATELY SPREAD A LARGE CRACK THAT OVER NEXT FEW DAYS COVERED ENTIRE WINDSHIELD. $678.80 + HALF DAY OF WORK LOST. ON 9/27/17 AS I WAS GOING ABOUT 10 MPH ENTERING HIGHWAY I HEARD TWO POPCORN POPS - NOTHING HIT THE WINDSHIELD- LOOKED OVER, AND THE SAME TYPE CRACK APPEARED STARTING AT EDGE OF WINDOW. THIS HAS SPREAD OVER LAST FEW DAYS TO COVER MOST OF TEH WINDSHIELD. WHEN THE WINDSHIELD REPLACED IN JULY 2017, A LADY WAITING THERE TOLD ME THAT HER 2016 OUTBACK WINDSHIELD HAD BEEN REPLACED THREE (3) TIMES ALREADY. THIS IS AN EXPENSIVE CONSUMER DEFECT WHICH SABARU REFUSES TO ACKNOWLEDGE, AND THEY WILL NOT COVER TEH WINDSHIELD UNDER THE VEHICLE WARRANTY.
Corrective Action:
I HAVE A 2017 SABARU OUTBACK WITH THE EYESIGHT SYSTEM. IN LATE JULY 2017 I HAD TO REPLACE A WINDSHIELD WHEN I GUESS A PEBBLE HIT AND IT IMMEDIATELY SPREAD A LARGE CRACK THAT OVER NEXT FEW DAYS COVERED ENTIRE WINDSHIELD. $678.80 + HALF DAY OF WORK LOST. ON 9/27/17 AS I WAS GOING ABOUT 10 MPH ENTERING HIGHWAY I HEARD TWO POPCORN POPS - NOTHING HIT THE WINDSHIELD- LOOKED OVER, AND THE SAME TYPE CRACK APPEARED STARTING AT EDGE OF WINDOW. THIS HAS SPREAD OVER LAST FEW DAYS TO COVER MOST OF TEH WINDSHIELD. WHEN THE WINDSHIELD REPLACED IN JULY 2017, A LADY WAITING THERE TOLD ME THAT HER 2016 OUTBACK WINDSHIELD HAD BEEN REPLACED THREE (3) TIMES ALREADY. THIS IS AN EXPENSIVE CONSUMER DEFECT WHICH SABARU REFUSES TO ACKNOWLEDGE, AND THEY WILL NOT COVER TEH WINDSHIELD UNDER THE VEHICLE WARRANTY.
Additional Notes:
I HAVE A 2017 SABARU OUTBACK WITH THE EYESIGHT SYSTEM. IN LATE JULY 2017 I HAD TO REPLACE A WINDSHIELD WHEN I GUESS A PEBBLE HIT AND IT IMMEDIATELY SPREAD A LARGE CRACK THAT OVER NEXT FEW DAYS COVERED ENTIRE WINDSHIELD. $678.80 + HALF DAY OF WORK LOST. ON 9/27/17 AS I WAS GOING ABOUT 10 MPH ENTERING HIGHWAY I HEARD TWO POPCORN POPS - NOTHING HIT THE WINDSHIELD- LOOKED OVER, AND THE SAME TYPE CRACK APPEARED STARTING AT EDGE OF WINDOW. THIS HAS SPREAD OVER LAST FEW DAYS TO COVER MOST OF TEH WINDSHIELD. WHEN THE WINDSHIELD REPLACED IN JULY 2017, A LADY WAITING THERE TOLD ME THAT HER 2016 OUTBACK WINDSHIELD HAD BEEN REPLACED THREE (3) TIMES ALREADY. THIS IS AN EXPENSIVE CONSUMER DEFECT WHICH SABARU REFUSES TO ACKNOWLEDGE, AND THEY WILL NOT COVER TEH WINDSHIELD UNDER THE VEHICLE WARRANTY.
Mfg Campaign: 11030781
Recall Date: Oct 2, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED TODAY BUT NOTHING HIT IT.
Corrective Action:
WINDSHIELD CRACKED TODAY BUT NOTHING HIT IT.
Additional Notes:
WINDSHIELD CRACKED TODAY BUT NOTHING HIT IT.
Mfg Campaign: 11031399
Recall Date: Oct 2, 2017
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
2017 SUBARU OUTBACK HAS 8200 MILES ON THE CAR. I WAS AT 85 MILES AN HOUR 1ST TIME ON THIS CAR. ALL OF THE SUDDEN TRANSMISSION DISENGAGED AND ENGINE RPM WENT TO 4000. GAS PEDEL WAS UNRESPONSIVE FOR 2 SECONDS. AFTER 2 SECONDS CAR SLOW DOWN AND GAS PEDAL WAS RESPONSIVE AND CAR WAS PERFORMING NORMAL. SUBARU DEALERSHIP GOING TO CHECK WHAT IS WRONG.
Corrective Action:
2017 SUBARU OUTBACK HAS 8200 MILES ON THE CAR. I WAS AT 85 MILES AN HOUR 1ST TIME ON THIS CAR. ALL OF THE SUDDEN TRANSMISSION DISENGAGED AND ENGINE RPM WENT TO 4000. GAS PEDEL WAS UNRESPONSIVE FOR 2 SECONDS. AFTER 2 SECONDS CAR SLOW DOWN AND GAS PEDAL WAS RESPONSIVE AND CAR WAS PERFORMING NORMAL. SUBARU DEALERSHIP GOING TO CHECK WHAT IS WRONG.
Additional Notes:
2017 SUBARU OUTBACK HAS 8200 MILES ON THE CAR. I WAS AT 85 MILES AN HOUR 1ST TIME ON THIS CAR. ALL OF THE SUDDEN TRANSMISSION DISENGAGED AND ENGINE RPM WENT TO 4000. GAS PEDEL WAS UNRESPONSIVE FOR 2 SECONDS. AFTER 2 SECONDS CAR SLOW DOWN AND GAS PEDAL WAS RESPONSIVE AND CAR WAS PERFORMING NORMAL. SUBARU DEALERSHIP GOING TO CHECK WHAT IS WRONG.
Mfg Campaign: 11024602
Recall Date: Sep 20, 2017
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Corrective Action:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Additional Notes:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Mfg Campaign: 11024520
Recall Date: Sep 19, 2017
Subaru Of America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Corrective Action:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Additional Notes:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Mfg Campaign: 11024520
Recall Date: Sep 19, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Corrective Action:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Additional Notes:
SEPTEMBER 9TH 2017, OUR OUTBACK WAS INVOLVED IN AN ACCIDENT ON A MIXED RESIDENTIAL/COMMERCIAL STREET INTERSECTION, WHEN IT WAS HIT ON THE LEFT FRONT WHEEL, HARD ENOUGH TO SPIN THE CAR SO THAT THE LEFT REAR CORNER MADE CONTACT WITH THE OTHER VEHICLE. THE IMPACT RESULTED IN SERIOUS INJURIES REQUIRING HOSPITALIZATION AND WEEKS OF RECOVERY. THE AIRBAGS & SEATBELT PRE-TENSIONERS DID NOT ACTIVATE. AFTER THE COLLISION, THE "SOS" BUTTON WAS PRESSED, BUT THERE WAS NO RESPONSE FROM STARLINK. SEVERAL DAYS LATER THE STARLINK CONCIERGE CALLED TO ADVISE US THAT THE LIGHTS WERE "ON" AND CHECKING ON OUR WELLBEING. THEY WERE UNAWARE THAT THE VEHICLE HAD BEEN IN AN ACCIDENT SEVERAL DAYS PRIOR, NOR DID THEY HAVE ANY RECORD THAT THE "SOS" BUTTON HAD BEEN ACTIVATED. THE CAUSE OF THE NON-ACTIVATION IS STILL UNDER INVESTIGATION BY OUR INSURANCE AND SUBARU
Mfg Campaign: 11024520
Recall Date: Sep 19, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD HAD INTERNAL CRACKING DEVELOPED WHERE RIGHT UNDER REAR VIEW MIRROR MOUNTING AREA. NO PHYSICAL CONTACT BUT THE CAR WAS PARKED HOT OUTSIDE FOR 3 DAYS AND DEFECT HAPPENED. INITIALLY REAR VIEW MIRROR WAS STILL ON WINDSHIELD BUT AFTER SEVERAL DAYS DRIVE, IT FELL DOWN. IT IS DEFINITELY SAFETY RELATED DEFECT.
Corrective Action:
WINDSHIELD HAD INTERNAL CRACKING DEVELOPED WHERE RIGHT UNDER REAR VIEW MIRROR MOUNTING AREA. NO PHYSICAL CONTACT BUT THE CAR WAS PARKED HOT OUTSIDE FOR 3 DAYS AND DEFECT HAPPENED. INITIALLY REAR VIEW MIRROR WAS STILL ON WINDSHIELD BUT AFTER SEVERAL DAYS DRIVE, IT FELL DOWN. IT IS DEFINITELY SAFETY RELATED DEFECT.
Additional Notes:
WINDSHIELD HAD INTERNAL CRACKING DEVELOPED WHERE RIGHT UNDER REAR VIEW MIRROR MOUNTING AREA. NO PHYSICAL CONTACT BUT THE CAR WAS PARKED HOT OUTSIDE FOR 3 DAYS AND DEFECT HAPPENED. INITIALLY REAR VIEW MIRROR WAS STILL ON WINDSHIELD BUT AFTER SEVERAL DAYS DRIVE, IT FELL DOWN. IT IS DEFINITELY SAFETY RELATED DEFECT.
Mfg Campaign: 11022537
Recall Date: Sep 10, 2017
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN SHIFTING FROM REVERSE TO FORWARD THERE IS A CONSIDERABLE HESITATION AND THEN THE VEHICLE LURCHES FORWARD. I HAVE TAKEN IT INTO TEAM SUBARU IN NAMPA IDAHO AND THEY CANNOT DETERMINE ANY PROBLEM. I WAS TOLD THAT THE HESITATION IS NORMAL. I DO NOT AGREE. BECAUSE NOT ONLY DOES IT HESITATE, BUT THE LURCH WHEN THE TRANSMISSION FINALLY ENGAGES IS CONSIDERABLE. I DID NOT NOTICE THIS UNTIL THE VEHICLE HAD APPROXIMATELY 1000 MILES ON IT. I HAVE JUST OVER 7100 MILES ON IT NOW.
Corrective Action:
WHEN SHIFTING FROM REVERSE TO FORWARD THERE IS A CONSIDERABLE HESITATION AND THEN THE VEHICLE LURCHES FORWARD. I HAVE TAKEN IT INTO TEAM SUBARU IN NAMPA IDAHO AND THEY CANNOT DETERMINE ANY PROBLEM. I WAS TOLD THAT THE HESITATION IS NORMAL. I DO NOT AGREE. BECAUSE NOT ONLY DOES IT HESITATE, BUT THE LURCH WHEN THE TRANSMISSION FINALLY ENGAGES IS CONSIDERABLE. I DID NOT NOTICE THIS UNTIL THE VEHICLE HAD APPROXIMATELY 1000 MILES ON IT. I HAVE JUST OVER 7100 MILES ON IT NOW.
Additional Notes:
WHEN SHIFTING FROM REVERSE TO FORWARD THERE IS A CONSIDERABLE HESITATION AND THEN THE VEHICLE LURCHES FORWARD. I HAVE TAKEN IT INTO TEAM SUBARU IN NAMPA IDAHO AND THEY CANNOT DETERMINE ANY PROBLEM. I WAS TOLD THAT THE HESITATION IS NORMAL. I DO NOT AGREE. BECAUSE NOT ONLY DOES IT HESITATE, BUT THE LURCH WHEN THE TRANSMISSION FINALLY ENGAGES IS CONSIDERABLE. I DID NOT NOTICE THIS UNTIL THE VEHICLE HAD APPROXIMATELY 1000 MILES ON IT. I HAVE JUST OVER 7100 MILES ON IT NOW.
Mfg Campaign: 11021211
Recall Date: Sep 2, 2017
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