Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WAS TURNING LEFT INTO A DRIVEWAY AT RESURRECTION CEMETERY IN MONTEREY PARK CA WHEN I HEARD A LOUD POPPING SOUND AND THEN NOTICED THE FRONT WINDSHIELD WAS CRACKED. IT APPEARED NOTHING HAD HIT IT. THE CRACK IS LOCATED IN THE CENTER LOWER BOTTOM STARTING FROM THE EDGE AND CREATING AN "L" PATTERN. IT IS A SUBARU 2017 OUTBACK WITH 9,100 MILES.
Corrective Action:
WAS TURNING LEFT INTO A DRIVEWAY AT RESURRECTION CEMETERY IN MONTEREY PARK CA WHEN I HEARD A LOUD POPPING SOUND AND THEN NOTICED THE FRONT WINDSHIELD WAS CRACKED. IT APPEARED NOTHING HAD HIT IT. THE CRACK IS LOCATED IN THE CENTER LOWER BOTTOM STARTING FROM THE EDGE AND CREATING AN "L" PATTERN. IT IS A SUBARU 2017 OUTBACK WITH 9,100 MILES.
Additional Notes:
WAS TURNING LEFT INTO A DRIVEWAY AT RESURRECTION CEMETERY IN MONTEREY PARK CA WHEN I HEARD A LOUD POPPING SOUND AND THEN NOTICED THE FRONT WINDSHIELD WAS CRACKED. IT APPEARED NOTHING HAD HIT IT. THE CRACK IS LOCATED IN THE CENTER LOWER BOTTOM STARTING FROM THE EDGE AND CREATING AN "L" PATTERN. IT IS A SUBARU 2017 OUTBACK WITH 9,100 MILES.
Mfg Campaign: 11078832
Recall Date: Mar 13, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Mfg Campaign: 11078984
Recall Date: Mar 13, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS STATIONARY, THE KEY BECAME STUCK IN THE IGNITION AND THE CONTACT COULD NOT TURN OFF THE VEHICLE. THE CONTACT RESTARTED THE VEHICLE AND TOGGLED THE STEERING WHEEL TO CORRECT THE FAILURE. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. CAPITOL SUBARU IN SAN JOSE, CALIFORNIA WAS NOTIFIED AND STATED THAT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 18,000.
Mfg Campaign: 11078984
Recall Date: Mar 13, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE SUBARU OUTBACK, 2017, 9000 MIS. SEEMED TO BE LOSING BATTERY POWER ON EACH START AND THEN NOTHING. BATTERY IS DEAD. JUMP STARTED IT..NO START EXCEPT EVERY DASH LIGHT CAME ON. HAD TO SHIFT GEAR WHILE NOT STARTED, PUT IN PARK AND HIT SHIFTER TO START. WHY IS THE BATTERY DEAD AND WILL NOT START ON A JUMP START? THANKFULLY, VEHICLE WAS PARKED AT HOME WHEN IT WOULD NOT START. SUBARU DEALER TOLD ME TO BRING IT IN TO SEE IF THEY CAN FIGURE THE PROBLEM. I BELIEVE IT MAY HAVE A FAULTY RELAY. THEY ARE THINKING IT IS THE SHIFTING LEVER. IF SO, WHY IS THE BATTERY TOTALLY DEAD?
Corrective Action:
THE SUBARU OUTBACK, 2017, 9000 MIS. SEEMED TO BE LOSING BATTERY POWER ON EACH START AND THEN NOTHING. BATTERY IS DEAD. JUMP STARTED IT..NO START EXCEPT EVERY DASH LIGHT CAME ON. HAD TO SHIFT GEAR WHILE NOT STARTED, PUT IN PARK AND HIT SHIFTER TO START. WHY IS THE BATTERY DEAD AND WILL NOT START ON A JUMP START? THANKFULLY, VEHICLE WAS PARKED AT HOME WHEN IT WOULD NOT START. SUBARU DEALER TOLD ME TO BRING IT IN TO SEE IF THEY CAN FIGURE THE PROBLEM. I BELIEVE IT MAY HAVE A FAULTY RELAY. THEY ARE THINKING IT IS THE SHIFTING LEVER. IF SO, WHY IS THE BATTERY TOTALLY DEAD?
Additional Notes:
THE SUBARU OUTBACK, 2017, 9000 MIS. SEEMED TO BE LOSING BATTERY POWER ON EACH START AND THEN NOTHING. BATTERY IS DEAD. JUMP STARTED IT..NO START EXCEPT EVERY DASH LIGHT CAME ON. HAD TO SHIFT GEAR WHILE NOT STARTED, PUT IN PARK AND HIT SHIFTER TO START. WHY IS THE BATTERY DEAD AND WILL NOT START ON A JUMP START? THANKFULLY, VEHICLE WAS PARKED AT HOME WHEN IT WOULD NOT START. SUBARU DEALER TOLD ME TO BRING IT IN TO SEE IF THEY CAN FIGURE THE PROBLEM. I BELIEVE IT MAY HAVE A FAULTY RELAY. THEY ARE THINKING IT IS THE SHIFTING LEVER. IF SO, WHY IS THE BATTERY TOTALLY DEAD?
Mfg Campaign: 11074154
Recall Date: Feb 21, 2018
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE VEHICLE HAS EXCESSIVE WANDER. THE VEHICLE HAS VERY HIGH STEERING EFFORT. DURING HIGH SPEED (60+ MPH) AND CROSS WINDS, THE VEHICLE WILL OCCASIONALLY FEEL AS IF IT'S DRIVING ON ICE. IT FEELS AS IF IT'S SLIPPING AND SLIDING WITH LITTLE OR NO CONTROL THROUGH THE STEERING SYSTEM. ALSO, WHEN EXECUTING A TURN WHILE DRIVING AT MODERATE SPEEDS, THE STEERING WILL NOT TRY TO RETURN TO STRAIGHT AHEAD AS MOST VEHICLES DO, WHEN COMPLETING THE TURN.
Corrective Action:
THE VEHICLE HAS EXCESSIVE WANDER. THE VEHICLE HAS VERY HIGH STEERING EFFORT. DURING HIGH SPEED (60+ MPH) AND CROSS WINDS, THE VEHICLE WILL OCCASIONALLY FEEL AS IF IT'S DRIVING ON ICE. IT FEELS AS IF IT'S SLIPPING AND SLIDING WITH LITTLE OR NO CONTROL THROUGH THE STEERING SYSTEM. ALSO, WHEN EXECUTING A TURN WHILE DRIVING AT MODERATE SPEEDS, THE STEERING WILL NOT TRY TO RETURN TO STRAIGHT AHEAD AS MOST VEHICLES DO, WHEN COMPLETING THE TURN.
Additional Notes:
THE VEHICLE HAS EXCESSIVE WANDER. THE VEHICLE HAS VERY HIGH STEERING EFFORT. DURING HIGH SPEED (60+ MPH) AND CROSS WINDS, THE VEHICLE WILL OCCASIONALLY FEEL AS IF IT'S DRIVING ON ICE. IT FEELS AS IF IT'S SLIPPING AND SLIDING WITH LITTLE OR NO CONTROL THROUGH THE STEERING SYSTEM. ALSO, WHEN EXECUTING A TURN WHILE DRIVING AT MODERATE SPEEDS, THE STEERING WILL NOT TRY TO RETURN TO STRAIGHT AHEAD AS MOST VEHICLES DO, WHEN COMPLETING THE TURN.
Mfg Campaign: 11073057
Recall Date: Feb 15, 2018
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.
Corrective Action:
LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.
Additional Notes:
LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.
Mfg Campaign: 11072782
Recall Date: Feb 13, 2018
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.
Corrective Action:
LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.
Additional Notes:
LEASE DATE | 08/25/17 ON 01/17/18 AFTER SEVERAL DAYS OF THE EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD FALLEN IN THE WAY OF THE PASSENGER CAMERA. I NOTIFIED SUBARU OF AMERICA OF THIS THROUGH THEIR WEBSITE AND MIKE SHAW SUBARU FIXED THE ISSUE. TODAY, AFTER TWO DAY OF EYE SIGHT SYSTEM TURNING ON AND OFF, I NOTICE THAT A PIECE OF FOAM HAD NOW FALLEN IN THE WAY OF THE DRIVER SIDE CAMERA. I HAVE NOT HAD THIS REPAIRED. BOTH EVENTS SEVERELY INTERFERE WITH THE CARS SAFETY FEATURES FROM OPERATING AND, IN THE CASE OF THE FIRST OCCURRENCE, THE AUTO BRAKING SYSTEM DID DEPLOY INCORRECTLY AT TIMES.
Mfg Campaign: 11072782
Recall Date: Feb 13, 2018
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Corrective Action:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Additional Notes:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Mfg Campaign: 11065219
Recall Date: Jan 26, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Corrective Action:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Additional Notes:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Mfg Campaign: 11065219
Recall Date: Jan 26, 2018
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Corrective Action:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Additional Notes:
SINCE PURCHASE ON 2/19/17 FROM PARKER SUBARU CDA, COMPLAINT OF SHAKING FRONT END, WANDERING ON HIGHWAY AND FREEWAY FROM SIDE TO SIDE IN A DANGEROUS MANNER, FROM COMPLETE LOSS OF STEERING IN SNOW, SLUSH AND GRAVEL AS OF 2/28/17. I HAVE BEEN VERY SPECIFIC ABOUT THE INCIDENCE. GOING IN MY DRIVEWAY AT LEAST 8 INCCIDENTS; IN SNOW OR SLUSH CONDITIONS, IN DEPTS ON ONLY A COUPLE INCHES OR LESS IN THE WINTER OF 2017. IN THE SUMMER OF 2017 THREE INCIDENTS OF COMPLETE FAILURE WAS REPORTED ON GRAVE ROAD AT SPEEDS OF 15-MPH, I HAVE HAD THE VERY SAME COMPLAINT EVERY VISIT: 2/28/17, 3/23/17, 4/6/17. 9/13/17, 10/22/17, 1/22/17- @ PARKER SUBARU CDA.
Mfg Campaign: 11065219
Recall Date: Jan 26, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BROWN'S MANASSAS TO TOW THE CAR TO THEIR DEALERSHIP.
Corrective Action:
I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BROWN'S MANASSAS TO TOW THE CAR TO THEIR DEALERSHIP.
Additional Notes:
I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BROWN'S MANASSAS TO TOW THE CAR TO THEIR DEALERSHIP.
Mfg Campaign: 11062890
Recall Date: Jan 15, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BOB WADE'S SUBARU DEALERSHIP TO TOW THE CAR TO THEIR DEALERSHIP.
Corrective Action:
I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BOB WADE'S SUBARU DEALERSHIP TO TOW THE CAR TO THEIR DEALERSHIP.
Additional Notes:
I TURNED THE CAR ON WHILE IT WAS STATIONARY, AND SWITCHED TO REVERSE BUT IT WOULD NOT ACCELERATE. I SWITCHED IT TO DRIVE AND PRESSED THE ACCELERATION PEDAL BUT THE ENGINE WOULD ONLY REV; THE TIRES WOULD NOT MOVE. I SWITCHED THE CAR TO NEUTRAL AND CALLED BOB WADE'S SUBARU DEALERSHIP TO TOW THE CAR TO THEIR DEALERSHIP.
Mfg Campaign: 11062892
Recall Date: Jan 15, 2018
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THE FIRST OF 4 INCIDENTS OCCURRED ON STATE HIGHWAY 509 WHEN TRAVELING WITH MY 12 YEAR OLD GRANDDAUGHTER IN THE PASSENGER SEAT. AT THE SPEED LIMIT OF 60 MPH IN THE RIGHT LANE, THE PARKING BRAKE APPLIED ITSELF WITHOUT BEING TOUCHED. THE CAR SHUTTERED VIOLENTLY AS IT TURNED TO THE RIGHT HEADING FOR THE SHOULDER AND SLOWED THE CAR TO 35-40MPH BEFORE I SAW THE BRAKE LIGHT ON THE DASH AND WAS ABLE TO TURN OFF THE PARKING BRAKE SWITCH LOCATED ON THE CENTER CONSOLE. 2ND TIME GOING 35MPH ON A LOCAL STREET WHEN THE SAME THING HAPPENED WITHOUT WARNING. 3RD TIME ON THE SAME HIGHWAY AS 1ST INCIDENT BUT AT 55MPH AND BY MYSELF. 4TH TIME THIS HAPPENED WAS RIGHT AFTER I PICKED UP THE CAR FROM THE SHOP WHERE THEY TRIED TO REPAIR THE PROBLEM AND WERE UNABLE TO FIX IT. I WAS ON THE FREEWAY ONRAMP TO HIGHWAY 509 STARTING TO MERGE ON A BRIDGE WHEN FOR NO REASON THE BRAKE APPLIED ITSELF. AGAIN THE DEALER SHOP WAS UNABLE TO REPAIR THE CAR AND I PICKED IT UP AND TOOK IT TO ANOTHER SUBARU DEALER. THE PAPERWORK STATES THAT THE CAR IS NOT TO BE DRIVEN HOME OR LONG DISTANCES. THIS SUBARU OUTBACK IS A VERY SEVERE SAFETY RISK IF I KEEP ON DRIVING IT.
Corrective Action:
THE FIRST OF 4 INCIDENTS OCCURRED ON STATE HIGHWAY 509 WHEN TRAVELING WITH MY 12 YEAR OLD GRANDDAUGHTER IN THE PASSENGER SEAT. AT THE SPEED LIMIT OF 60 MPH IN THE RIGHT LANE, THE PARKING BRAKE APPLIED ITSELF WITHOUT BEING TOUCHED. THE CAR SHUTTERED VIOLENTLY AS IT TURNED TO THE RIGHT HEADING FOR THE SHOULDER AND SLOWED THE CAR TO 35-40MPH BEFORE I SAW THE BRAKE LIGHT ON THE DASH AND WAS ABLE TO TURN OFF THE PARKING BRAKE SWITCH LOCATED ON THE CENTER CONSOLE. 2ND TIME GOING 35MPH ON A LOCAL STREET WHEN THE SAME THING HAPPENED WITHOUT WARNING. 3RD TIME ON THE SAME HIGHWAY AS 1ST INCIDENT BUT AT 55MPH AND BY MYSELF. 4TH TIME THIS HAPPENED WAS RIGHT AFTER I PICKED UP THE CAR FROM THE SHOP WHERE THEY TRIED TO REPAIR THE PROBLEM AND WERE UNABLE TO FIX IT. I WAS ON THE FREEWAY ONRAMP TO HIGHWAY 509 STARTING TO MERGE ON A BRIDGE WHEN FOR NO REASON THE BRAKE APPLIED ITSELF. AGAIN THE DEALER SHOP WAS UNABLE TO REPAIR THE CAR AND I PICKED IT UP AND TOOK IT TO ANOTHER SUBARU DEALER. THE PAPERWORK STATES THAT THE CAR IS NOT TO BE DRIVEN HOME OR LONG DISTANCES. THIS SUBARU OUTBACK IS A VERY SEVERE SAFETY RISK IF I KEEP ON DRIVING IT.
Additional Notes:
THE FIRST OF 4 INCIDENTS OCCURRED ON STATE HIGHWAY 509 WHEN TRAVELING WITH MY 12 YEAR OLD GRANDDAUGHTER IN THE PASSENGER SEAT. AT THE SPEED LIMIT OF 60 MPH IN THE RIGHT LANE, THE PARKING BRAKE APPLIED ITSELF WITHOUT BEING TOUCHED. THE CAR SHUTTERED VIOLENTLY AS IT TURNED TO THE RIGHT HEADING FOR THE SHOULDER AND SLOWED THE CAR TO 35-40MPH BEFORE I SAW THE BRAKE LIGHT ON THE DASH AND WAS ABLE TO TURN OFF THE PARKING BRAKE SWITCH LOCATED ON THE CENTER CONSOLE. 2ND TIME GOING 35MPH ON A LOCAL STREET WHEN THE SAME THING HAPPENED WITHOUT WARNING. 3RD TIME ON THE SAME HIGHWAY AS 1ST INCIDENT BUT AT 55MPH AND BY MYSELF. 4TH TIME THIS HAPPENED WAS RIGHT AFTER I PICKED UP THE CAR FROM THE SHOP WHERE THEY TRIED TO REPAIR THE PROBLEM AND WERE UNABLE TO FIX IT. I WAS ON THE FREEWAY ONRAMP TO HIGHWAY 509 STARTING TO MERGE ON A BRIDGE WHEN FOR NO REASON THE BRAKE APPLIED ITSELF. AGAIN THE DEALER SHOP WAS UNABLE TO REPAIR THE CAR AND I PICKED IT UP AND TOOK IT TO ANOTHER SUBARU DEALER. THE PAPERWORK STATES THAT THE CAR IS NOT TO BE DRIVEN HOME OR LONG DISTANCES. THIS SUBARU OUTBACK IS A VERY SEVERE SAFETY RISK IF I KEEP ON DRIVING IT.
Mfg Campaign: 11061333
Recall Date: Jan 8, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
EXPLODING SUN ROOF: ON 11/23/2017 OUR FAMILY WAS DRIVING FROM HILLSBORO, OR TO COOSBAY, OR FOR A FAMILY THANKSGIVING DINNER. WHILE WE WERE ON INTERSTATE I-5 SOUTH JUST NEAR COTTAGE GROVE, OR WE HEARD A LOUD SHATTER WHICH SCARED ALL OF US, WE IMMEDIATELY PULLED TO THE SHOULDER SAFELY AND NOTICED THAT THE SUNROOF WAS SHATTERED. WE WERE GOING AT 65-70MPH WITH DRIZZLE OREGON RAIN AND TEMPS AT 50'S F
Corrective Action:
EXPLODING SUN ROOF: ON 11/23/2017 OUR FAMILY WAS DRIVING FROM HILLSBORO, OR TO COOSBAY, OR FOR A FAMILY THANKSGIVING DINNER. WHILE WE WERE ON INTERSTATE I-5 SOUTH JUST NEAR COTTAGE GROVE, OR WE HEARD A LOUD SHATTER WHICH SCARED ALL OF US, WE IMMEDIATELY PULLED TO THE SHOULDER SAFELY AND NOTICED THAT THE SUNROOF WAS SHATTERED. WE WERE GOING AT 65-70MPH WITH DRIZZLE OREGON RAIN AND TEMPS AT 50'S F
Additional Notes:
EXPLODING SUN ROOF: ON 11/23/2017 OUR FAMILY WAS DRIVING FROM HILLSBORO, OR TO COOSBAY, OR FOR A FAMILY THANKSGIVING DINNER. WHILE WE WERE ON INTERSTATE I-5 SOUTH JUST NEAR COTTAGE GROVE, OR WE HEARD A LOUD SHATTER WHICH SCARED ALL OF US, WE IMMEDIATELY PULLED TO THE SHOULDER SAFELY AND NOTICED THAT THE SUNROOF WAS SHATTERED. WE WERE GOING AT 65-70MPH WITH DRIZZLE OREGON RAIN AND TEMPS AT 50'S F
Mfg Campaign: 11056868
Recall Date: Dec 27, 2017
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.
Corrective Action:
WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.
Additional Notes:
WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.
Mfg Campaign: 11048366
Recall Date: Nov 25, 2017
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.
Corrective Action:
WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.
Additional Notes:
WHILE BRAKING AT AN INTERSECTION THE CAR WOULD SUDDENLY ACCELERATE INTO THE INTERSECTION. THIS HAPPENS OFTEN. I NEED TO CONCENTRATE ON MY FOOT POSITION EVERY TIME I HIT THE BRAKES TO MAKE SURE THAT MY FOOT DOES NOT ACCIDENTALLY HIT THE GAS ALSO. FOR YOUR INFORMATION, I AM 6 FEET TALL AND WEAR A SIZE 11 1/2 SHOE.
Mfg Campaign: 11048366
Recall Date: Nov 25, 2017
Subaru Of America, Inc.
Defect Description:
VISIBILITY:SUN/MOON ROOF ASSEMBLY
Potential Consequences:
HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR
Corrective Action:
HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR
Additional Notes:
HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR
Mfg Campaign: 11047389
Recall Date: Nov 20, 2017
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR
Corrective Action:
HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR
Additional Notes:
HELLO, SEE ATTACHED PICS OF OUR OUTBACK SUNROOF THAT EXPLODED WHILE TRAVELING SOUTHBOUND ON I-95 IN GA CROSSING SOUTH NEWPORT RIVER IN TOWNSEND, GA 31331 AROUND 10:55 A.M ON 11/19/17. ALL OCCUPANTS HEARD A LOUD POP AND SOUND OF GLASSING EXITING THE REAR OF THE VEHICLE PRIOR TO PULLING OVER. I CLEARED TO THE SIDE OF THE INTERSTATE, DOCUMENTED THE SUNROOF DAMAGE AND THEN DROVE 40 MPH TO NEXT EXIT WHERE I LOCATED A VACUUM TO CLEAN UP THE MESS SO THAT WE COULD DRIVE 35 MILES BACK HOME. THERE WAS A COLD FRONT PASSING THROUGH THE AREA, SO THERE WERE SOME GUSTY WINDS, BUT TEMPS WERE ONLY AROUND 60 DEGREES. WE HAD JUST REFUELED AND WERE ACCELERATING TO 60 MPH TO MERGE WITH TRAFFIC. WE WERE USING A SEAR'S X-CARGO CARRIER ON TOP FOR PERSONNEL STORAGE. I HAVE AN APPT WITH THE DEALER TOMORROW TO ASSESS WARRANTY, ETC. THE VEHICLE IS SIX MONTHS OLD. *TR
Mfg Campaign: 11047389
Recall Date: Nov 20, 2017
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.
Corrective Action:
ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.
Additional Notes:
ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.
Mfg Campaign: 11046028
Recall Date: Nov 14, 2017
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.
Corrective Action:
ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.
Additional Notes:
ON THE HIGHWAY CRUISING AT 10:19AM IN OCT 13 2017, A NUMBER OF ELECTRICAL COMPONENTS ON MY SUBARU OUTBACK FROZE ABRUPTLY. SPECIFICALLY, MY ON-BOARD GPS NAVIGATION SCREEN FROZE, THE DIGITAL CLOCK FROZE (ON 10:19AM), AND THE HEADS UP DISPLAY OF NAVIGATION DIRECTIONS ON THE DRIVER'S HUB FROZE. WHO KNOWS WHAT OTHER SYSTEMS ALSO LOCKED UP, WHICH I COULDN'T OBSERVE. AFTER I STOPPED AND RESTARTED THE CAR, THOSE THINGS UNFROZE.
Mfg Campaign: 11046028
Recall Date: Nov 14, 2017
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