Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TWICE SINCE PURCHASED MARCH 2017 ELECTRICAL FAILURES HAVE CAUSED ALL DASHBOARD WARNING LIGHTS TO GO ON; STABILITY CONTROL, ANTI-LOCK, VARIOUS DRIVER AIDS HAVE CEASED TO OPERATE, AND ENGINE POWER WAS SEVERELY REDUCED (ALTHOUGH CAR STILL RAN). FIRST FAILURE WAS RECTIFIED WITHIN A FEW DAYS, BUT CURRENT FAILURE HAS HAD THE CAR AT THE DEALER FOR A MONTH WITH NO PROSPECT OF A REPAIR. CAR WAS RUNNING AT THE TIME OF EACH FAILURE. DEALER IS SAYING THE MANUFACTURER IS TRYING TO DESIGN A WIRING HARNESS OR INSTRUMENT CLUSTER THAT WILL WORK, BUT BACKORDERS ARE PILING UP ACROSS THE COUNTRY AND HE HAS NO PROMISE TO GIVE ME. I'M CURIOUS ABOUT HOW LONG I MUST WAIT BEFORE I ASK THE DEALER TO REPLACE THE ENTIRE CAR WITH ONE THAT DOES WORK.
Corrective Action:
TWICE SINCE PURCHASED MARCH 2017 ELECTRICAL FAILURES HAVE CAUSED ALL DASHBOARD WARNING LIGHTS TO GO ON; STABILITY CONTROL, ANTI-LOCK, VARIOUS DRIVER AIDS HAVE CEASED TO OPERATE, AND ENGINE POWER WAS SEVERELY REDUCED (ALTHOUGH CAR STILL RAN). FIRST FAILURE WAS RECTIFIED WITHIN A FEW DAYS, BUT CURRENT FAILURE HAS HAD THE CAR AT THE DEALER FOR A MONTH WITH NO PROSPECT OF A REPAIR. CAR WAS RUNNING AT THE TIME OF EACH FAILURE. DEALER IS SAYING THE MANUFACTURER IS TRYING TO DESIGN A WIRING HARNESS OR INSTRUMENT CLUSTER THAT WILL WORK, BUT BACKORDERS ARE PILING UP ACROSS THE COUNTRY AND HE HAS NO PROMISE TO GIVE ME. I'M CURIOUS ABOUT HOW LONG I MUST WAIT BEFORE I ASK THE DEALER TO REPLACE THE ENTIRE CAR WITH ONE THAT DOES WORK.
Additional Notes:
TWICE SINCE PURCHASED MARCH 2017 ELECTRICAL FAILURES HAVE CAUSED ALL DASHBOARD WARNING LIGHTS TO GO ON; STABILITY CONTROL, ANTI-LOCK, VARIOUS DRIVER AIDS HAVE CEASED TO OPERATE, AND ENGINE POWER WAS SEVERELY REDUCED (ALTHOUGH CAR STILL RAN). FIRST FAILURE WAS RECTIFIED WITHIN A FEW DAYS, BUT CURRENT FAILURE HAS HAD THE CAR AT THE DEALER FOR A MONTH WITH NO PROSPECT OF A REPAIR. CAR WAS RUNNING AT THE TIME OF EACH FAILURE. DEALER IS SAYING THE MANUFACTURER IS TRYING TO DESIGN A WIRING HARNESS OR INSTRUMENT CLUSTER THAT WILL WORK, BUT BACKORDERS ARE PILING UP ACROSS THE COUNTRY AND HE HAS NO PROMISE TO GIVE ME. I'M CURIOUS ABOUT HOW LONG I MUST WAIT BEFORE I ASK THE DEALER TO REPLACE THE ENTIRE CAR WITH ONE THAT DOES WORK.
Mfg Campaign: 11129170
Recall Date: Sep 12, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SUBARU OUTBACK 2017 WHILE IN MOTION ON HIGHWAY, HEARD A CRACKING SOUND AND WITH NO APPARENT IMPACT ON GLASS, WINDSHIELD HAS NOW AN ABOUT FOUR INCH CRACK NEAR THE BOTTOM CORNER EDGE OF THE DRIVER SIDE. AFTER A FEW DAYS TIME HAS DEVELOPED INTO A LENGTH APPROXIMATELY ONE THIRD OF THE WHOLE WINDSHIELD.
Corrective Action:
SUBARU OUTBACK 2017 WHILE IN MOTION ON HIGHWAY, HEARD A CRACKING SOUND AND WITH NO APPARENT IMPACT ON GLASS, WINDSHIELD HAS NOW AN ABOUT FOUR INCH CRACK NEAR THE BOTTOM CORNER EDGE OF THE DRIVER SIDE. AFTER A FEW DAYS TIME HAS DEVELOPED INTO A LENGTH APPROXIMATELY ONE THIRD OF THE WHOLE WINDSHIELD.
Additional Notes:
SUBARU OUTBACK 2017 WHILE IN MOTION ON HIGHWAY, HEARD A CRACKING SOUND AND WITH NO APPARENT IMPACT ON GLASS, WINDSHIELD HAS NOW AN ABOUT FOUR INCH CRACK NEAR THE BOTTOM CORNER EDGE OF THE DRIVER SIDE. AFTER A FEW DAYS TIME HAS DEVELOPED INTO A LENGTH APPROXIMATELY ONE THIRD OF THE WHOLE WINDSHIELD.
Mfg Campaign: 11123970
Recall Date: Sep 1, 2018
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS COMPLETELY STOPPED, IT ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED CHEST AND STOMACH INJURIES AND THE CONTACT SUSTAINED WRIST INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS COMPLETELY STOPPED, IT ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED CHEST AND STOMACH INJURIES AND THE CONTACT SUSTAINED WRIST INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS COMPLETELY STOPPED, IT ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED CHEST AND STOMACH INJURIES AND THE CONTACT SUSTAINED WRIST INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,500.
Mfg Campaign: 11115884
Recall Date: Aug 6, 2018
Subaru Of America, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS COMPLETELY STOPPED, IT ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED CHEST AND STOMACH INJURIES AND THE CONTACT SUSTAINED WRIST INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,500.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS COMPLETELY STOPPED, IT ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED CHEST AND STOMACH INJURIES AND THE CONTACT SUSTAINED WRIST INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,500.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. WHILE THE VEHICLE WAS COMPLETELY STOPPED, IT ACCELERATED INDEPENDENTLY. THE CONTACT MENTIONED THAT THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE CONTINUED TO ACCELERATE AND CRASHED INTO A TREE. A POLICE REPORT WAS FILED. THE AIR BAGS DEPLOYED. THE DRIVER SUSTAINED CHEST AND STOMACH INJURIES AND THE CONTACT SUSTAINED WRIST INJURIES, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO YARK SUBARU (6141 CENTRAL AVE, TOLEDO, OH 43615). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,500.
Mfg Campaign: 11115884
Recall Date: Aug 6, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITHIN 6 MONTHS OF PURCHASE THE WINDSHIELD CRACKED SPONTANEOUSLY. CAR WAS PARKED IN THE EMPLOYEE PARKING LOT. WINDSHIELD WAS FINE WHEN I LEFT THE CAR. WHEN I CAME OUT AFTER WORK THERE WAS A LARGE CRACK ACROSS MY WINDSHIELD. STARTED IN THE TOP CORNER EDGE OF THE DRIVERS SIDE AND EXTENDED ACROSS TO MIDDLE OF THE WINDSHIELD BY THE EYESIGHT CAMERA. NO IMPACT POINT.
Corrective Action:
WITHIN 6 MONTHS OF PURCHASE THE WINDSHIELD CRACKED SPONTANEOUSLY. CAR WAS PARKED IN THE EMPLOYEE PARKING LOT. WINDSHIELD WAS FINE WHEN I LEFT THE CAR. WHEN I CAME OUT AFTER WORK THERE WAS A LARGE CRACK ACROSS MY WINDSHIELD. STARTED IN THE TOP CORNER EDGE OF THE DRIVERS SIDE AND EXTENDED ACROSS TO MIDDLE OF THE WINDSHIELD BY THE EYESIGHT CAMERA. NO IMPACT POINT.
Additional Notes:
WITHIN 6 MONTHS OF PURCHASE THE WINDSHIELD CRACKED SPONTANEOUSLY. CAR WAS PARKED IN THE EMPLOYEE PARKING LOT. WINDSHIELD WAS FINE WHEN I LEFT THE CAR. WHEN I CAME OUT AFTER WORK THERE WAS A LARGE CRACK ACROSS MY WINDSHIELD. STARTED IN THE TOP CORNER EDGE OF THE DRIVERS SIDE AND EXTENDED ACROSS TO MIDDLE OF THE WINDSHIELD BY THE EYESIGHT CAMERA. NO IMPACT POINT.
Mfg Campaign: 11114024
Recall Date: Jul 26, 2018
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF EXPLODED WHILE VEHICLE WAS IN MOTION AT HIGHWAY SPEEDS. NOT ATTRIBUTED TO IMPACT FROM FOREIGN OBJECT DEBRIS. CONDITIONS INDICATE THAT THERMAL SHOCK HAS LIKELY EXPOSED DEFECTS IN THE MANUFACTURING PROCESS AND OTHER VEHICLES MAY BE SUSCEPTIBLE TO SIMILAR INCIDENTS. VEHICLE WAS LEFT IN A PARKING LOT FOR 1.75 HOURS. OUTSIDE AIR TEMPERATURE WAS RECORDED AT 92 DEGREES (F). UPON ENTERING THE VEHICLE, THE AIR CONDITIONING WAS ENGAGED AND THE INTERNAL AIR TEMPERATURE WAS SET AT 68 DEGREES (F). APPROXIMATELY 15 MINUTES LATER, WHILE DRIVING AT HIGHWAY SPEEDS, AN EXPLOSIVE SOUND WAS HEARD. THE SUNROOF COVER WAS CLOSED. UPON INITIAL INSPECTION, IT WAS CONFIRMED THAT THE SUNROOF WAS SHATTERED HOWEVER LARGELY INTACT. UPON FURTHER INSPECTION, IT IS CLEARLY DISCERNIBLE THAT THE GLASS IS NOW PROTRUDING OUTWARD BEYOND THE ROOFLINE AS A RESULT OF THE EXPLOSIVE ACTION.
Corrective Action:
SUNROOF EXPLODED WHILE VEHICLE WAS IN MOTION AT HIGHWAY SPEEDS. NOT ATTRIBUTED TO IMPACT FROM FOREIGN OBJECT DEBRIS. CONDITIONS INDICATE THAT THERMAL SHOCK HAS LIKELY EXPOSED DEFECTS IN THE MANUFACTURING PROCESS AND OTHER VEHICLES MAY BE SUSCEPTIBLE TO SIMILAR INCIDENTS. VEHICLE WAS LEFT IN A PARKING LOT FOR 1.75 HOURS. OUTSIDE AIR TEMPERATURE WAS RECORDED AT 92 DEGREES (F). UPON ENTERING THE VEHICLE, THE AIR CONDITIONING WAS ENGAGED AND THE INTERNAL AIR TEMPERATURE WAS SET AT 68 DEGREES (F). APPROXIMATELY 15 MINUTES LATER, WHILE DRIVING AT HIGHWAY SPEEDS, AN EXPLOSIVE SOUND WAS HEARD. THE SUNROOF COVER WAS CLOSED. UPON INITIAL INSPECTION, IT WAS CONFIRMED THAT THE SUNROOF WAS SHATTERED HOWEVER LARGELY INTACT. UPON FURTHER INSPECTION, IT IS CLEARLY DISCERNIBLE THAT THE GLASS IS NOW PROTRUDING OUTWARD BEYOND THE ROOFLINE AS A RESULT OF THE EXPLOSIVE ACTION.
Additional Notes:
SUNROOF EXPLODED WHILE VEHICLE WAS IN MOTION AT HIGHWAY SPEEDS. NOT ATTRIBUTED TO IMPACT FROM FOREIGN OBJECT DEBRIS. CONDITIONS INDICATE THAT THERMAL SHOCK HAS LIKELY EXPOSED DEFECTS IN THE MANUFACTURING PROCESS AND OTHER VEHICLES MAY BE SUSCEPTIBLE TO SIMILAR INCIDENTS. VEHICLE WAS LEFT IN A PARKING LOT FOR 1.75 HOURS. OUTSIDE AIR TEMPERATURE WAS RECORDED AT 92 DEGREES (F). UPON ENTERING THE VEHICLE, THE AIR CONDITIONING WAS ENGAGED AND THE INTERNAL AIR TEMPERATURE WAS SET AT 68 DEGREES (F). APPROXIMATELY 15 MINUTES LATER, WHILE DRIVING AT HIGHWAY SPEEDS, AN EXPLOSIVE SOUND WAS HEARD. THE SUNROOF COVER WAS CLOSED. UPON INITIAL INSPECTION, IT WAS CONFIRMED THAT THE SUNROOF WAS SHATTERED HOWEVER LARGELY INTACT. UPON FURTHER INSPECTION, IT IS CLEARLY DISCERNIBLE THAT THE GLASS IS NOW PROTRUDING OUTWARD BEYOND THE ROOFLINE AS A RESULT OF THE EXPLOSIVE ACTION.
Mfg Campaign: 11111377
Recall Date: Jul 14, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD SPONTANEOUSLY CRACKED. CAR WAS PARKED. I WENT IN A RESTAURANT FOR LUNCH, WITH CAR IN VIEW. CAME OUT WINDSHIELD HAD CRACKED FROM VERY TOP, THROUGH EYESIGHT CAMERA, DOWN THROUGH MIDDLE OF WINDSHIELD IN A WIDE J. TEMP WAS IN MID 80S. TOOK IT TO DEALERSHIP THEY SAID IT WAS DUE TO IMPACT. THERE IS NO IMPACT MARK AT ALL. BRAND NEW CAR. HAD IT LESS THAN A YEAR. HAD 2 CHIPS PRIOR TO THIS, NOT CONNECTED TO LARGE CRACK. BEEN IN OUTSIDE SALES 9 YEARS WITH 2 OTHER CARS. NEVER HAD WINDSHIELD PROBLEMS LIKE THIS.
Corrective Action:
MY WINDSHIELD SPONTANEOUSLY CRACKED. CAR WAS PARKED. I WENT IN A RESTAURANT FOR LUNCH, WITH CAR IN VIEW. CAME OUT WINDSHIELD HAD CRACKED FROM VERY TOP, THROUGH EYESIGHT CAMERA, DOWN THROUGH MIDDLE OF WINDSHIELD IN A WIDE J. TEMP WAS IN MID 80S. TOOK IT TO DEALERSHIP THEY SAID IT WAS DUE TO IMPACT. THERE IS NO IMPACT MARK AT ALL. BRAND NEW CAR. HAD IT LESS THAN A YEAR. HAD 2 CHIPS PRIOR TO THIS, NOT CONNECTED TO LARGE CRACK. BEEN IN OUTSIDE SALES 9 YEARS WITH 2 OTHER CARS. NEVER HAD WINDSHIELD PROBLEMS LIKE THIS.
Additional Notes:
MY WINDSHIELD SPONTANEOUSLY CRACKED. CAR WAS PARKED. I WENT IN A RESTAURANT FOR LUNCH, WITH CAR IN VIEW. CAME OUT WINDSHIELD HAD CRACKED FROM VERY TOP, THROUGH EYESIGHT CAMERA, DOWN THROUGH MIDDLE OF WINDSHIELD IN A WIDE J. TEMP WAS IN MID 80S. TOOK IT TO DEALERSHIP THEY SAID IT WAS DUE TO IMPACT. THERE IS NO IMPACT MARK AT ALL. BRAND NEW CAR. HAD IT LESS THAN A YEAR. HAD 2 CHIPS PRIOR TO THIS, NOT CONNECTED TO LARGE CRACK. BEEN IN OUTSIDE SALES 9 YEARS WITH 2 OTHER CARS. NEVER HAD WINDSHIELD PROBLEMS LIKE THIS.
Mfg Campaign: 11110663
Recall Date: Jul 10, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
FIRST LARGE CRACK APPEARED JUST 4 MONTHS AFTER PURCHASING THE CAR IN AUGUST 31, 2016 AT A FAIRLY SLOW SPEED (UNDER 40 MPH). SECOND CRACK APPEARED MAY 2018. THE THIRD AND LARGEST CRACK HAPPENED JUNE 30, 2018, AGAIN AT A FAIRLY SLOW SPEED.
Corrective Action:
FIRST LARGE CRACK APPEARED JUST 4 MONTHS AFTER PURCHASING THE CAR IN AUGUST 31, 2016 AT A FAIRLY SLOW SPEED (UNDER 40 MPH). SECOND CRACK APPEARED MAY 2018. THE THIRD AND LARGEST CRACK HAPPENED JUNE 30, 2018, AGAIN AT A FAIRLY SLOW SPEED.
Additional Notes:
FIRST LARGE CRACK APPEARED JUST 4 MONTHS AFTER PURCHASING THE CAR IN AUGUST 31, 2016 AT A FAIRLY SLOW SPEED (UNDER 40 MPH). SECOND CRACK APPEARED MAY 2018. THE THIRD AND LARGEST CRACK HAPPENED JUNE 30, 2018, AGAIN AT A FAIRLY SLOW SPEED.
Mfg Campaign: 11109491
Recall Date: Jul 3, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE SITTING STATIONARY OUTSIDE MY OFFICE YESTERDAY. THE VEHICLE WAS HALF IN SUN AND HALF IN SHADE. THE CRACK STARTED NEAR THE TOP DRIVER'S SIDE AND SPREAD DOWNWARD AND OUTWARD. THE VEHICLE HAS LESS THAN 7,000 MILES ON IT.
Corrective Action:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE SITTING STATIONARY OUTSIDE MY OFFICE YESTERDAY. THE VEHICLE WAS HALF IN SUN AND HALF IN SHADE. THE CRACK STARTED NEAR THE TOP DRIVER'S SIDE AND SPREAD DOWNWARD AND OUTWARD. THE VEHICLE HAS LESS THAN 7,000 MILES ON IT.
Additional Notes:
THE WINDSHIELD SPONTANEOUSLY CRACKED WHILE SITTING STATIONARY OUTSIDE MY OFFICE YESTERDAY. THE VEHICLE WAS HALF IN SUN AND HALF IN SHADE. THE CRACK STARTED NEAR THE TOP DRIVER'S SIDE AND SPREAD DOWNWARD AND OUTWARD. THE VEHICLE HAS LESS THAN 7,000 MILES ON IT.
Mfg Campaign: 11104211
Recall Date: Jun 27, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
> THE AUTO IN THIS COMPLAINT IS EQUIPPED WITH SUBARU'S "EYESIGHT" DRIVER ASSIST TECHNOLOGY. > JUNE 18, 2018 - DRIVING ON DIVIDED INTERSTATE HIGHWAY, THERE WAS A VERY LOUD "BANG," - THE NEW REPLACEMENT WINDSHIELD CRACKED AND INSTANTLY THE CRACK EXTENDED 2/3 OF THE WAY ACROSS THE FULL WIDTH OF THE WINDSHIELD. AFTER PULLING OVER TO THE SIDE OF THE HIGHWAY AND TAKING A LOOK AT THE WINDSHIELD TO DETERMINE WHAT CAUSED THE CRACK, I SADLY DISCOVERED THAT ONE SECTION OF THE OUTSIDE GLASS HAD SEPARATED FROM PLASTIC BEHIND IT TO THE DEGREE, THAT WHEN RANNING MY HAND AGAINST THE OUTSIDE GLASS SURFACE, IT CUT MY HAND. THE SEPARATION WAS ENOUGH THAT I QUESTIONED WHETHER IT WAS SAFE TO CONTINUE TO DRIVE THE CAR. I DID DRIVE THE CAR HOME. THE NEXT DAY I TOOK THE CAR TO MY DEALERSHIP'S SERVICE DEPT. - THEY POINTED TO A MINUTE NICK ON THE VERY BOTTOM OF THE WINDSHIELD, SO SMALL THAT I DID NOT SEE IT UNTIL IT WAS POINTED OUT TO ME, AS THE "OUTSIDE SOURCE" CAUSING THE CRACK. I DON'T BUY WHAT THEY ARE SAYING. I BELIEVE THE THE GLASS IS SO FRAGILE THAT IT SIMPLY CRACKS FROM STRESS FROM NORMAL DRIVING MOVEMENT OF THE AUTO. AND THAT THE FRAGILE GLASS BEGINS TO SEPARATE FROM THE PLASTIC SECURELY HOLDING IT IN PLACE. > MY COMPLAINT IS THIS: 1) THIS PARTICULAR SUBARU MODEL HAS A RECORD OF "CRACKED WINDSHIELD" COMPLAINTS. BASED ON MY LAST EXPERIENCE WITH A CRACKED WINDSHIELD, THE GLASS IS NOT STRONG ENOUGH TO WITHSTAND NORMAL CAR IMPOSSED STRESS WHILE DRIVING .... AND, THE SUBSEQUENT SEPARATION BETWEEN THE GLASS AND THE PLASTIC BEHIND THE GLASS HOLDING IT IN PLACE IS LARGE ENOUGH THAT IT CONSTITUTES A DRIVER SAFETY HAZARD. WORTHY OF YOUR INVESTIGATION. NOTE - A PHOTO CANNOT ADEQUATELY SHOW THE SEPARATION.
Corrective Action:
> THE AUTO IN THIS COMPLAINT IS EQUIPPED WITH SUBARU'S "EYESIGHT" DRIVER ASSIST TECHNOLOGY. > JUNE 18, 2018 - DRIVING ON DIVIDED INTERSTATE HIGHWAY, THERE WAS A VERY LOUD "BANG," - THE NEW REPLACEMENT WINDSHIELD CRACKED AND INSTANTLY THE CRACK EXTENDED 2/3 OF THE WAY ACROSS THE FULL WIDTH OF THE WINDSHIELD. AFTER PULLING OVER TO THE SIDE OF THE HIGHWAY AND TAKING A LOOK AT THE WINDSHIELD TO DETERMINE WHAT CAUSED THE CRACK, I SADLY DISCOVERED THAT ONE SECTION OF THE OUTSIDE GLASS HAD SEPARATED FROM PLASTIC BEHIND IT TO THE DEGREE, THAT WHEN RANNING MY HAND AGAINST THE OUTSIDE GLASS SURFACE, IT CUT MY HAND. THE SEPARATION WAS ENOUGH THAT I QUESTIONED WHETHER IT WAS SAFE TO CONTINUE TO DRIVE THE CAR. I DID DRIVE THE CAR HOME. THE NEXT DAY I TOOK THE CAR TO MY DEALERSHIP'S SERVICE DEPT. - THEY POINTED TO A MINUTE NICK ON THE VERY BOTTOM OF THE WINDSHIELD, SO SMALL THAT I DID NOT SEE IT UNTIL IT WAS POINTED OUT TO ME, AS THE "OUTSIDE SOURCE" CAUSING THE CRACK. I DON'T BUY WHAT THEY ARE SAYING. I BELIEVE THE THE GLASS IS SO FRAGILE THAT IT SIMPLY CRACKS FROM STRESS FROM NORMAL DRIVING MOVEMENT OF THE AUTO. AND THAT THE FRAGILE GLASS BEGINS TO SEPARATE FROM THE PLASTIC SECURELY HOLDING IT IN PLACE. > MY COMPLAINT IS THIS: 1) THIS PARTICULAR SUBARU MODEL HAS A RECORD OF "CRACKED WINDSHIELD" COMPLAINTS. BASED ON MY LAST EXPERIENCE WITH A CRACKED WINDSHIELD, THE GLASS IS NOT STRONG ENOUGH TO WITHSTAND NORMAL CAR IMPOSSED STRESS WHILE DRIVING .... AND, THE SUBSEQUENT SEPARATION BETWEEN THE GLASS AND THE PLASTIC BEHIND THE GLASS HOLDING IT IN PLACE IS LARGE ENOUGH THAT IT CONSTITUTES A DRIVER SAFETY HAZARD. WORTHY OF YOUR INVESTIGATION. NOTE - A PHOTO CANNOT ADEQUATELY SHOW THE SEPARATION.
Additional Notes:
> THE AUTO IN THIS COMPLAINT IS EQUIPPED WITH SUBARU'S "EYESIGHT" DRIVER ASSIST TECHNOLOGY. > JUNE 18, 2018 - DRIVING ON DIVIDED INTERSTATE HIGHWAY, THERE WAS A VERY LOUD "BANG," - THE NEW REPLACEMENT WINDSHIELD CRACKED AND INSTANTLY THE CRACK EXTENDED 2/3 OF THE WAY ACROSS THE FULL WIDTH OF THE WINDSHIELD. AFTER PULLING OVER TO THE SIDE OF THE HIGHWAY AND TAKING A LOOK AT THE WINDSHIELD TO DETERMINE WHAT CAUSED THE CRACK, I SADLY DISCOVERED THAT ONE SECTION OF THE OUTSIDE GLASS HAD SEPARATED FROM PLASTIC BEHIND IT TO THE DEGREE, THAT WHEN RANNING MY HAND AGAINST THE OUTSIDE GLASS SURFACE, IT CUT MY HAND. THE SEPARATION WAS ENOUGH THAT I QUESTIONED WHETHER IT WAS SAFE TO CONTINUE TO DRIVE THE CAR. I DID DRIVE THE CAR HOME. THE NEXT DAY I TOOK THE CAR TO MY DEALERSHIP'S SERVICE DEPT. - THEY POINTED TO A MINUTE NICK ON THE VERY BOTTOM OF THE WINDSHIELD, SO SMALL THAT I DID NOT SEE IT UNTIL IT WAS POINTED OUT TO ME, AS THE "OUTSIDE SOURCE" CAUSING THE CRACK. I DON'T BUY WHAT THEY ARE SAYING. I BELIEVE THE THE GLASS IS SO FRAGILE THAT IT SIMPLY CRACKS FROM STRESS FROM NORMAL DRIVING MOVEMENT OF THE AUTO. AND THAT THE FRAGILE GLASS BEGINS TO SEPARATE FROM THE PLASTIC SECURELY HOLDING IT IN PLACE. > MY COMPLAINT IS THIS: 1) THIS PARTICULAR SUBARU MODEL HAS A RECORD OF "CRACKED WINDSHIELD" COMPLAINTS. BASED ON MY LAST EXPERIENCE WITH A CRACKED WINDSHIELD, THE GLASS IS NOT STRONG ENOUGH TO WITHSTAND NORMAL CAR IMPOSSED STRESS WHILE DRIVING .... AND, THE SUBSEQUENT SEPARATION BETWEEN THE GLASS AND THE PLASTIC BEHIND THE GLASS HOLDING IT IN PLACE IS LARGE ENOUGH THAT IT CONSTITUTES A DRIVER SAFETY HAZARD. WORTHY OF YOUR INVESTIGATION. NOTE - A PHOTO CANNOT ADEQUATELY SHOW THE SEPARATION.
Mfg Campaign: 11103462
Recall Date: Jun 22, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAME OUT OF WORK AND FOUND A 12 INCH CRACK GOING ACROSS THE WINDSHIELD WITHOUT A REASON. TOOK IT TO MY SUBARU DEALER AND THEY CLAIMED IT WAS A ROCK CHIP AND NOT COVERED BY THE WARRANTY. THIS IS THE 2ND WINDSHIELD THAT HAS CRACKED IN LESS THAN A YEAR. THE 1ST WAS 4 MONTHS AFTER WE BOUGHT THE CAR. SALESMAN DID NOT TELL US WHEN WE BOUGHT THE CAR THAT THE WINDSHIELD IS THINNER THAN NORNAL WINDSHIELDS. SUBARU HAS A FAULTY WINDSHIELD AND THEY WON'T ADMIT IT. I COULD SEE IF THE WINDSHIELD HAD BEEN HIT WITH A 1 INCH ROCK BUT THERE IS NO EVIDENCE THAT IT WAS A ROCK CHIP OTHER THAN THE SERVICE GUYS GRAB A PEN AND RUN IT ALONG THE CRACK UNTIL THEY FIND A PLACE THAT THE PEN JUMPS AND THEN STATES ROCK CHIP DID IT. THE WINDSHIELD SEEMS TO HAVE SHIFTED CAUSING A STRESS FRACTURE BREAK AND IT IS A SAFETY HAZARD. THOUGHT SUBARU STOOD FOR QUALITY BUT THEY DON'T STAND BEHIND THEIR VEHICLES. IT'S LIKE TAKE YOUR MONEY AND RUN. SEEMS THAT THEIR ENGINEERS COULD FIGURE OUT HOW TO MAKE A WINDSHIELD WITH THICKER GLASS TO WORK INSTEAD OF THE INFERIOR GLASS IN THEM. TEMPTED TO PURCHASE ANOTHER BRAND OF VEHICLE THAT WOULD BE SAFER. I THINK SUBARU OUGHT TO STAND BEHIND THEIR VEHICLES INSTEAD OF HIDING FROM THE ISSUES.
Corrective Action:
CAME OUT OF WORK AND FOUND A 12 INCH CRACK GOING ACROSS THE WINDSHIELD WITHOUT A REASON. TOOK IT TO MY SUBARU DEALER AND THEY CLAIMED IT WAS A ROCK CHIP AND NOT COVERED BY THE WARRANTY. THIS IS THE 2ND WINDSHIELD THAT HAS CRACKED IN LESS THAN A YEAR. THE 1ST WAS 4 MONTHS AFTER WE BOUGHT THE CAR. SALESMAN DID NOT TELL US WHEN WE BOUGHT THE CAR THAT THE WINDSHIELD IS THINNER THAN NORNAL WINDSHIELDS. SUBARU HAS A FAULTY WINDSHIELD AND THEY WON'T ADMIT IT. I COULD SEE IF THE WINDSHIELD HAD BEEN HIT WITH A 1 INCH ROCK BUT THERE IS NO EVIDENCE THAT IT WAS A ROCK CHIP OTHER THAN THE SERVICE GUYS GRAB A PEN AND RUN IT ALONG THE CRACK UNTIL THEY FIND A PLACE THAT THE PEN JUMPS AND THEN STATES ROCK CHIP DID IT. THE WINDSHIELD SEEMS TO HAVE SHIFTED CAUSING A STRESS FRACTURE BREAK AND IT IS A SAFETY HAZARD. THOUGHT SUBARU STOOD FOR QUALITY BUT THEY DON'T STAND BEHIND THEIR VEHICLES. IT'S LIKE TAKE YOUR MONEY AND RUN. SEEMS THAT THEIR ENGINEERS COULD FIGURE OUT HOW TO MAKE A WINDSHIELD WITH THICKER GLASS TO WORK INSTEAD OF THE INFERIOR GLASS IN THEM. TEMPTED TO PURCHASE ANOTHER BRAND OF VEHICLE THAT WOULD BE SAFER. I THINK SUBARU OUGHT TO STAND BEHIND THEIR VEHICLES INSTEAD OF HIDING FROM THE ISSUES.
Additional Notes:
CAME OUT OF WORK AND FOUND A 12 INCH CRACK GOING ACROSS THE WINDSHIELD WITHOUT A REASON. TOOK IT TO MY SUBARU DEALER AND THEY CLAIMED IT WAS A ROCK CHIP AND NOT COVERED BY THE WARRANTY. THIS IS THE 2ND WINDSHIELD THAT HAS CRACKED IN LESS THAN A YEAR. THE 1ST WAS 4 MONTHS AFTER WE BOUGHT THE CAR. SALESMAN DID NOT TELL US WHEN WE BOUGHT THE CAR THAT THE WINDSHIELD IS THINNER THAN NORNAL WINDSHIELDS. SUBARU HAS A FAULTY WINDSHIELD AND THEY WON'T ADMIT IT. I COULD SEE IF THE WINDSHIELD HAD BEEN HIT WITH A 1 INCH ROCK BUT THERE IS NO EVIDENCE THAT IT WAS A ROCK CHIP OTHER THAN THE SERVICE GUYS GRAB A PEN AND RUN IT ALONG THE CRACK UNTIL THEY FIND A PLACE THAT THE PEN JUMPS AND THEN STATES ROCK CHIP DID IT. THE WINDSHIELD SEEMS TO HAVE SHIFTED CAUSING A STRESS FRACTURE BREAK AND IT IS A SAFETY HAZARD. THOUGHT SUBARU STOOD FOR QUALITY BUT THEY DON'T STAND BEHIND THEIR VEHICLES. IT'S LIKE TAKE YOUR MONEY AND RUN. SEEMS THAT THEIR ENGINEERS COULD FIGURE OUT HOW TO MAKE A WINDSHIELD WITH THICKER GLASS TO WORK INSTEAD OF THE INFERIOR GLASS IN THEM. TEMPTED TO PURCHASE ANOTHER BRAND OF VEHICLE THAT WOULD BE SAFER. I THINK SUBARU OUGHT TO STAND BEHIND THEIR VEHICLES INSTEAD OF HIDING FROM THE ISSUES.
Mfg Campaign: 11102720
Recall Date: Jun 19, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE QUALITY OF THE WINDSHIELD LEAVES A LOT TO BE DESIRED. THIS IS THE SECOND TIME IN LESS THAN A YEAR I HAVE HAD TO REPLACE MY WINDSHIELD. IN BOTH OCCASIONS, THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS IN MOTION. I THOUGHT THE FIRST CRACK WAS CAUSED BY A SMALL OBJECT/PROJECTILE I COULD NOT SEE. THEN THE SECOND CRACK OCCURRED A FEW MONTHS LATER (ABOUT 5 MONTHS APART) AROUND THE SAME SPOT (DRIVER SIDE) AS THE FIRST ONE. IN ABOUT 30 MINUTES, THE CRACK RADIATED QUICKLY FROM THE DRIVER SIDE ALL THE WAY TO THE MIDDLE OF THE WINDSHIELD. IN BOTH CASES, EVEN IF THE CRACK WAS CAUSED BY A SMALL OBJECT, THE IMPACT WAS TOO SMALL TO EXPLAIN SUCH MAJOR DAMAGE. THE FIRST TIME THE WINDSHIELD CRACKED, IT WAS REPLACED BY A SUBARU RECOMMENDED PART AND NOT BY AN AFTERMARKET WINDSHIELD. I WILL USE A SUBARU RECOMMENDED PART AGAIN. HOWEVER, BASED ON THE EVIDENCE, I DO NOT HAVE ANY CONFIDENCE THAT THE PROBLEM WILL NOT RESURFACE. I THINK THE WINDSHIELD IS FUNDAMENTALLY DEFECTIVE.
Corrective Action:
THE QUALITY OF THE WINDSHIELD LEAVES A LOT TO BE DESIRED. THIS IS THE SECOND TIME IN LESS THAN A YEAR I HAVE HAD TO REPLACE MY WINDSHIELD. IN BOTH OCCASIONS, THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS IN MOTION. I THOUGHT THE FIRST CRACK WAS CAUSED BY A SMALL OBJECT/PROJECTILE I COULD NOT SEE. THEN THE SECOND CRACK OCCURRED A FEW MONTHS LATER (ABOUT 5 MONTHS APART) AROUND THE SAME SPOT (DRIVER SIDE) AS THE FIRST ONE. IN ABOUT 30 MINUTES, THE CRACK RADIATED QUICKLY FROM THE DRIVER SIDE ALL THE WAY TO THE MIDDLE OF THE WINDSHIELD. IN BOTH CASES, EVEN IF THE CRACK WAS CAUSED BY A SMALL OBJECT, THE IMPACT WAS TOO SMALL TO EXPLAIN SUCH MAJOR DAMAGE. THE FIRST TIME THE WINDSHIELD CRACKED, IT WAS REPLACED BY A SUBARU RECOMMENDED PART AND NOT BY AN AFTERMARKET WINDSHIELD. I WILL USE A SUBARU RECOMMENDED PART AGAIN. HOWEVER, BASED ON THE EVIDENCE, I DO NOT HAVE ANY CONFIDENCE THAT THE PROBLEM WILL NOT RESURFACE. I THINK THE WINDSHIELD IS FUNDAMENTALLY DEFECTIVE.
Additional Notes:
THE QUALITY OF THE WINDSHIELD LEAVES A LOT TO BE DESIRED. THIS IS THE SECOND TIME IN LESS THAN A YEAR I HAVE HAD TO REPLACE MY WINDSHIELD. IN BOTH OCCASIONS, THE WINDSHIELD CRACKED WHILE THE VEHICLE WAS IN MOTION. I THOUGHT THE FIRST CRACK WAS CAUSED BY A SMALL OBJECT/PROJECTILE I COULD NOT SEE. THEN THE SECOND CRACK OCCURRED A FEW MONTHS LATER (ABOUT 5 MONTHS APART) AROUND THE SAME SPOT (DRIVER SIDE) AS THE FIRST ONE. IN ABOUT 30 MINUTES, THE CRACK RADIATED QUICKLY FROM THE DRIVER SIDE ALL THE WAY TO THE MIDDLE OF THE WINDSHIELD. IN BOTH CASES, EVEN IF THE CRACK WAS CAUSED BY A SMALL OBJECT, THE IMPACT WAS TOO SMALL TO EXPLAIN SUCH MAJOR DAMAGE. THE FIRST TIME THE WINDSHIELD CRACKED, IT WAS REPLACED BY A SUBARU RECOMMENDED PART AND NOT BY AN AFTERMARKET WINDSHIELD. I WILL USE A SUBARU RECOMMENDED PART AGAIN. HOWEVER, BASED ON THE EVIDENCE, I DO NOT HAVE ANY CONFIDENCE THAT THE PROBLEM WILL NOT RESURFACE. I THINK THE WINDSHIELD IS FUNDAMENTALLY DEFECTIVE.
Mfg Campaign: 11101576
Recall Date: Jun 13, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
PARKING GEAR DISENGAGES INTO REVERSE, ENGINE RUNNING AND POWERED BACKWARDS. TWO INCIDENCES IN THE PAST 4 MONTHS, BOTH ON LEVEL SURFACE WITH ENGINE RUNNING. REQUIRED GETTING CONTROL OF THE VEHICLE UNEXPECTLY MOVING IN REVERSE. THE FIRST INCIDENT WAS ON A LEVEL PARKING STRIP AND CAUSED INJURY TO THE PASSENGER. THE SECOND INCIDENT WAS IN OUR GARAGE ON A LEVEL SURFACE, AND WE NARROWLY AVOIDED PROPERTY BY QUICKLY GAINING CONTROL OF THE CAR. A DIFFERENT DRIVER FOR EACH INCIDENT. WE ARE VERY CONCERNED ABOUT THIS PROBLEM AND THE SAFETY ISSUES WITH THE PARKING GEAR DISENGAGING INTO POWERED REVERSE GEAR. OUR DEALER WAS VERY RESPONSIVE BUT WERE UNABLE TO DUPLICATE THE PROBLEM AND OFFER A SOLUTION.
Corrective Action:
PARKING GEAR DISENGAGES INTO REVERSE, ENGINE RUNNING AND POWERED BACKWARDS. TWO INCIDENCES IN THE PAST 4 MONTHS, BOTH ON LEVEL SURFACE WITH ENGINE RUNNING. REQUIRED GETTING CONTROL OF THE VEHICLE UNEXPECTLY MOVING IN REVERSE. THE FIRST INCIDENT WAS ON A LEVEL PARKING STRIP AND CAUSED INJURY TO THE PASSENGER. THE SECOND INCIDENT WAS IN OUR GARAGE ON A LEVEL SURFACE, AND WE NARROWLY AVOIDED PROPERTY BY QUICKLY GAINING CONTROL OF THE CAR. A DIFFERENT DRIVER FOR EACH INCIDENT. WE ARE VERY CONCERNED ABOUT THIS PROBLEM AND THE SAFETY ISSUES WITH THE PARKING GEAR DISENGAGING INTO POWERED REVERSE GEAR. OUR DEALER WAS VERY RESPONSIVE BUT WERE UNABLE TO DUPLICATE THE PROBLEM AND OFFER A SOLUTION.
Additional Notes:
PARKING GEAR DISENGAGES INTO REVERSE, ENGINE RUNNING AND POWERED BACKWARDS. TWO INCIDENCES IN THE PAST 4 MONTHS, BOTH ON LEVEL SURFACE WITH ENGINE RUNNING. REQUIRED GETTING CONTROL OF THE VEHICLE UNEXPECTLY MOVING IN REVERSE. THE FIRST INCIDENT WAS ON A LEVEL PARKING STRIP AND CAUSED INJURY TO THE PASSENGER. THE SECOND INCIDENT WAS IN OUR GARAGE ON A LEVEL SURFACE, AND WE NARROWLY AVOIDED PROPERTY BY QUICKLY GAINING CONTROL OF THE CAR. A DIFFERENT DRIVER FOR EACH INCIDENT. WE ARE VERY CONCERNED ABOUT THIS PROBLEM AND THE SAFETY ISSUES WITH THE PARKING GEAR DISENGAGING INTO POWERED REVERSE GEAR. OUR DEALER WAS VERY RESPONSIVE BUT WERE UNABLE TO DUPLICATE THE PROBLEM AND OFFER A SOLUTION.
Mfg Campaign: 11098910
Recall Date: May 31, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED OUR 2017 SUBARU OUTBACK 2.5 I LIMITED IN AUGUST 2016. AS OF APRIL 30, 2018 WE HAVE HAD TO HAVE THE WINDSHIELD REPLACED 4 TIMES! EACH TIME WE WERE ON HIGHWAYS. THE MOST RECENT INCIDENT WE WERE TRAVELING AT ONLY 45 MPH. EACH TIME, AS SOON AS WE HEARD THE IMPACT, A HUGE CRACK APPEARED. THERE IS OBVIOUSLY A PROBLEM WITH EITHER THE QUALITY OF GLASS BEING USED OR THE DESIGN. WE HAVE CONTACTED SUBARU OF AMERICA AND REPORTED THE INCIDENTS. AND YET, SUBARU WILL SAY THERE IS NO PROBLEM AND NO COMPLAINTS HAVE BEEN FILED. WE ARE FRUSTRATED AND NOW ANXIOUS EACH TIME WE ARE TRAVELING THAT WE WILL HAVE TO DEAL WITH GETTING THE WINDSHIELD REPLACED. TODAY, WE AGAIN CONTACTED SUBARU OF AMERICA AND SAID WE WANT SUBARU TO ADMIT THERE IS A PROBLEM AND DEAL WITH IT. WE ALSO MET WITH THE SERVICE DIRECTOR OF OUR LOCAL SUBARU DEALER AND FILED A COMPLAINT. HE HAS AGREED TO FORWARD THE COMPLAINT TO THE REGIONAL DIRECTOR.
Corrective Action:
PURCHASED OUR 2017 SUBARU OUTBACK 2.5 I LIMITED IN AUGUST 2016. AS OF APRIL 30, 2018 WE HAVE HAD TO HAVE THE WINDSHIELD REPLACED 4 TIMES! EACH TIME WE WERE ON HIGHWAYS. THE MOST RECENT INCIDENT WE WERE TRAVELING AT ONLY 45 MPH. EACH TIME, AS SOON AS WE HEARD THE IMPACT, A HUGE CRACK APPEARED. THERE IS OBVIOUSLY A PROBLEM WITH EITHER THE QUALITY OF GLASS BEING USED OR THE DESIGN. WE HAVE CONTACTED SUBARU OF AMERICA AND REPORTED THE INCIDENTS. AND YET, SUBARU WILL SAY THERE IS NO PROBLEM AND NO COMPLAINTS HAVE BEEN FILED. WE ARE FRUSTRATED AND NOW ANXIOUS EACH TIME WE ARE TRAVELING THAT WE WILL HAVE TO DEAL WITH GETTING THE WINDSHIELD REPLACED. TODAY, WE AGAIN CONTACTED SUBARU OF AMERICA AND SAID WE WANT SUBARU TO ADMIT THERE IS A PROBLEM AND DEAL WITH IT. WE ALSO MET WITH THE SERVICE DIRECTOR OF OUR LOCAL SUBARU DEALER AND FILED A COMPLAINT. HE HAS AGREED TO FORWARD THE COMPLAINT TO THE REGIONAL DIRECTOR.
Additional Notes:
PURCHASED OUR 2017 SUBARU OUTBACK 2.5 I LIMITED IN AUGUST 2016. AS OF APRIL 30, 2018 WE HAVE HAD TO HAVE THE WINDSHIELD REPLACED 4 TIMES! EACH TIME WE WERE ON HIGHWAYS. THE MOST RECENT INCIDENT WE WERE TRAVELING AT ONLY 45 MPH. EACH TIME, AS SOON AS WE HEARD THE IMPACT, A HUGE CRACK APPEARED. THERE IS OBVIOUSLY A PROBLEM WITH EITHER THE QUALITY OF GLASS BEING USED OR THE DESIGN. WE HAVE CONTACTED SUBARU OF AMERICA AND REPORTED THE INCIDENTS. AND YET, SUBARU WILL SAY THERE IS NO PROBLEM AND NO COMPLAINTS HAVE BEEN FILED. WE ARE FRUSTRATED AND NOW ANXIOUS EACH TIME WE ARE TRAVELING THAT WE WILL HAVE TO DEAL WITH GETTING THE WINDSHIELD REPLACED. TODAY, WE AGAIN CONTACTED SUBARU OF AMERICA AND SAID WE WANT SUBARU TO ADMIT THERE IS A PROBLEM AND DEAL WITH IT. WE ALSO MET WITH THE SERVICE DIRECTOR OF OUR LOCAL SUBARU DEALER AND FILED A COMPLAINT. HE HAS AGREED TO FORWARD THE COMPLAINT TO THE REGIONAL DIRECTOR.
Mfg Campaign: 11093415
Recall Date: May 11, 2018
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
BOUGHT A 2017 SUBARU OUTBACK WAGON 2.5I PREMIUM WITH OPT PACKAGE 14 LAST FEB, 2017. THE OPTION PACKAGE WAS THE EYESIGHT DRIVER-ASSIST SYSTEM. TWICE SO FAR, WHILE DRIVING IN GOOD WEATHER, THE BRAKES HAVE SLAMMED ON FOR NO APPARENT REASON - LEAVING RUBBER ON THE ROAD AND THROWING MY WIFE AND I FORWARD. THEY APPLY FOR APPROX 2-3 SECONDS AND THEN - THE CAR CONTINUES. FORTUNATELY, THIS HAS HAPPENED ON ROADS THAT HAVE NOT BEEN BUSY AND NO ONE BEHIND US. I IMMEDIATELY TOOK THE CAR TO THE DEALER WHEN THIS HAPPENED ON 3/8/2018 AND WAS INFORMED THEY WERE NOT AWARE OF ANY ISSUE THAT WOULD CAUSE THIS. THIS CONTRADICTED WHAT THE SERVICE REP TOLD ME ON 1/8/2018 WHEN I TOOK IT IN FOR THE 6,000 MILE SERVICE. HE TOLD ME A COMPUTER UPDATE HAD BEEN RUN TO CORRECT THIS. I REQUESTED THAT THEY DOWNLOAD THE ONBOARD COMPUTER AFTER THIS SECOND INCIDENT WHICH SHOULD SHOW SPEED, BRAKING, TURNING, ETC... WHEN I DROPPED IT OFF. ON PICK UP, WE WERE TOLD THAT THE CAR COMPUTER DOES NOT RECORD THIS INFORMATION, THEY TEST DROVE THE CAR AND COULD NOT DUPLICATE THE ISSUE AND NO DEFECT FOUND. I CONTACTED SUBARU OF AMERICA AND PROVIDED ALL OF THE INFORMATION TO THEM. THEY ADVISED THEY WOULD CONTACT THE DEALER AND GET ALL OF THE DETAILS. THEY LATER FOLLOWED UP WITH ME AND ADVISED THERE WERE NO STORED FAILED CODES AND NO ISSUES FOUND WITH THE EYESIGHT SYSTEM AND NO INFORMATION STORED ON THIS INCIDENT IN THE CAR. THEREFORE, NO ISSUE OR DEFECT WITH THE EYESIGHT SYSTEM AND THEY COULD NOT RECOMMEND ANY REPAIRS. THIS LACK OF COMPUTER STORED INFORMATION CONTRADICTS WHAT THEIR OWN MANUAL SAYS. IT STATES 'EYESIGHT RECORDS AND STORES THE FOLLOWING DATA WHEN THE PRE-COLLISION BRAKING SYSTEM IS OPERATED.' IT THEN LISTS - STEREO CAMERA IMAGE; DISTANCE FROM VEHICLE IN FRONT; VEHICLE SPEED; STEERING WHEEL TURNING; BRAKE PEDAL OPERATION'ETC. I NOW TURN EYESIGHT OFF WHEN DRIVING AS I HAVE NO TRUST/FAITH IN IT.
Corrective Action:
BOUGHT A 2017 SUBARU OUTBACK WAGON 2.5I PREMIUM WITH OPT PACKAGE 14 LAST FEB, 2017. THE OPTION PACKAGE WAS THE EYESIGHT DRIVER-ASSIST SYSTEM. TWICE SO FAR, WHILE DRIVING IN GOOD WEATHER, THE BRAKES HAVE SLAMMED ON FOR NO APPARENT REASON - LEAVING RUBBER ON THE ROAD AND THROWING MY WIFE AND I FORWARD. THEY APPLY FOR APPROX 2-3 SECONDS AND THEN - THE CAR CONTINUES. FORTUNATELY, THIS HAS HAPPENED ON ROADS THAT HAVE NOT BEEN BUSY AND NO ONE BEHIND US. I IMMEDIATELY TOOK THE CAR TO THE DEALER WHEN THIS HAPPENED ON 3/8/2018 AND WAS INFORMED THEY WERE NOT AWARE OF ANY ISSUE THAT WOULD CAUSE THIS. THIS CONTRADICTED WHAT THE SERVICE REP TOLD ME ON 1/8/2018 WHEN I TOOK IT IN FOR THE 6,000 MILE SERVICE. HE TOLD ME A COMPUTER UPDATE HAD BEEN RUN TO CORRECT THIS. I REQUESTED THAT THEY DOWNLOAD THE ONBOARD COMPUTER AFTER THIS SECOND INCIDENT WHICH SHOULD SHOW SPEED, BRAKING, TURNING, ETC... WHEN I DROPPED IT OFF. ON PICK UP, WE WERE TOLD THAT THE CAR COMPUTER DOES NOT RECORD THIS INFORMATION, THEY TEST DROVE THE CAR AND COULD NOT DUPLICATE THE ISSUE AND NO DEFECT FOUND. I CONTACTED SUBARU OF AMERICA AND PROVIDED ALL OF THE INFORMATION TO THEM. THEY ADVISED THEY WOULD CONTACT THE DEALER AND GET ALL OF THE DETAILS. THEY LATER FOLLOWED UP WITH ME AND ADVISED THERE WERE NO STORED FAILED CODES AND NO ISSUES FOUND WITH THE EYESIGHT SYSTEM AND NO INFORMATION STORED ON THIS INCIDENT IN THE CAR. THEREFORE, NO ISSUE OR DEFECT WITH THE EYESIGHT SYSTEM AND THEY COULD NOT RECOMMEND ANY REPAIRS. THIS LACK OF COMPUTER STORED INFORMATION CONTRADICTS WHAT THEIR OWN MANUAL SAYS. IT STATES 'EYESIGHT RECORDS AND STORES THE FOLLOWING DATA WHEN THE PRE-COLLISION BRAKING SYSTEM IS OPERATED.' IT THEN LISTS - STEREO CAMERA IMAGE; DISTANCE FROM VEHICLE IN FRONT; VEHICLE SPEED; STEERING WHEEL TURNING; BRAKE PEDAL OPERATION'ETC. I NOW TURN EYESIGHT OFF WHEN DRIVING AS I HAVE NO TRUST/FAITH IN IT.
Additional Notes:
BOUGHT A 2017 SUBARU OUTBACK WAGON 2.5I PREMIUM WITH OPT PACKAGE 14 LAST FEB, 2017. THE OPTION PACKAGE WAS THE EYESIGHT DRIVER-ASSIST SYSTEM. TWICE SO FAR, WHILE DRIVING IN GOOD WEATHER, THE BRAKES HAVE SLAMMED ON FOR NO APPARENT REASON - LEAVING RUBBER ON THE ROAD AND THROWING MY WIFE AND I FORWARD. THEY APPLY FOR APPROX 2-3 SECONDS AND THEN - THE CAR CONTINUES. FORTUNATELY, THIS HAS HAPPENED ON ROADS THAT HAVE NOT BEEN BUSY AND NO ONE BEHIND US. I IMMEDIATELY TOOK THE CAR TO THE DEALER WHEN THIS HAPPENED ON 3/8/2018 AND WAS INFORMED THEY WERE NOT AWARE OF ANY ISSUE THAT WOULD CAUSE THIS. THIS CONTRADICTED WHAT THE SERVICE REP TOLD ME ON 1/8/2018 WHEN I TOOK IT IN FOR THE 6,000 MILE SERVICE. HE TOLD ME A COMPUTER UPDATE HAD BEEN RUN TO CORRECT THIS. I REQUESTED THAT THEY DOWNLOAD THE ONBOARD COMPUTER AFTER THIS SECOND INCIDENT WHICH SHOULD SHOW SPEED, BRAKING, TURNING, ETC... WHEN I DROPPED IT OFF. ON PICK UP, WE WERE TOLD THAT THE CAR COMPUTER DOES NOT RECORD THIS INFORMATION, THEY TEST DROVE THE CAR AND COULD NOT DUPLICATE THE ISSUE AND NO DEFECT FOUND. I CONTACTED SUBARU OF AMERICA AND PROVIDED ALL OF THE INFORMATION TO THEM. THEY ADVISED THEY WOULD CONTACT THE DEALER AND GET ALL OF THE DETAILS. THEY LATER FOLLOWED UP WITH ME AND ADVISED THERE WERE NO STORED FAILED CODES AND NO ISSUES FOUND WITH THE EYESIGHT SYSTEM AND NO INFORMATION STORED ON THIS INCIDENT IN THE CAR. THEREFORE, NO ISSUE OR DEFECT WITH THE EYESIGHT SYSTEM AND THEY COULD NOT RECOMMEND ANY REPAIRS. THIS LACK OF COMPUTER STORED INFORMATION CONTRADICTS WHAT THEIR OWN MANUAL SAYS. IT STATES 'EYESIGHT RECORDS AND STORES THE FOLLOWING DATA WHEN THE PRE-COLLISION BRAKING SYSTEM IS OPERATED.' IT THEN LISTS - STEREO CAMERA IMAGE; DISTANCE FROM VEHICLE IN FRONT; VEHICLE SPEED; STEERING WHEEL TURNING; BRAKE PEDAL OPERATION'ETC. I NOW TURN EYESIGHT OFF WHEN DRIVING AS I HAVE NO TRUST/FAITH IN IT.
Mfg Campaign: 11092857
Recall Date: May 10, 2018
Subaru Of America, Inc.
Defect Description:
BACK OVER PREVENTION: AUTOMATIC SYSTEM BRAKING
Potential Consequences:
THE AUTOMATIC REAR BRAKING IS OVERLY SENSITIVE AND SLAMS ON THE BRAKES ANYTIME I BACK OUT OF A DRIVEWAY; UNLESS I COME TO A COMPLETE STOP AT THE MOMENT THE TIRES MAKE CONTACT WITH THE STREET. THE DEALER TELLS POTENTIAL CUSTOMERS THIS CAN BE ADJUSTED, BUT WHEN I TOOK THE CAR IN FOR AN ADJUSTMENT, THE SERVICE DEPARTMENT TOLD ME IT WAS AGAINST THE LAW TO ADJUST IT. SUBARU CLAIMS IT'S WORKING AS DESIGNED, BUT THEY'VE NEVER TESTED IT ON THE ROAD. THE ONLY THING THEY DO IS PLUG IT IN TO THEIR COMPUTER; AND THEY FIND NO ERROR CODES. THE 2018 SUBARU OUTBACK IS NOT AS SENSITIVE.
Corrective Action:
THE AUTOMATIC REAR BRAKING IS OVERLY SENSITIVE AND SLAMS ON THE BRAKES ANYTIME I BACK OUT OF A DRIVEWAY; UNLESS I COME TO A COMPLETE STOP AT THE MOMENT THE TIRES MAKE CONTACT WITH THE STREET. THE DEALER TELLS POTENTIAL CUSTOMERS THIS CAN BE ADJUSTED, BUT WHEN I TOOK THE CAR IN FOR AN ADJUSTMENT, THE SERVICE DEPARTMENT TOLD ME IT WAS AGAINST THE LAW TO ADJUST IT. SUBARU CLAIMS IT'S WORKING AS DESIGNED, BUT THEY'VE NEVER TESTED IT ON THE ROAD. THE ONLY THING THEY DO IS PLUG IT IN TO THEIR COMPUTER; AND THEY FIND NO ERROR CODES. THE 2018 SUBARU OUTBACK IS NOT AS SENSITIVE.
Additional Notes:
THE AUTOMATIC REAR BRAKING IS OVERLY SENSITIVE AND SLAMS ON THE BRAKES ANYTIME I BACK OUT OF A DRIVEWAY; UNLESS I COME TO A COMPLETE STOP AT THE MOMENT THE TIRES MAKE CONTACT WITH THE STREET. THE DEALER TELLS POTENTIAL CUSTOMERS THIS CAN BE ADJUSTED, BUT WHEN I TOOK THE CAR IN FOR AN ADJUSTMENT, THE SERVICE DEPARTMENT TOLD ME IT WAS AGAINST THE LAW TO ADJUST IT. SUBARU CLAIMS IT'S WORKING AS DESIGNED, BUT THEY'VE NEVER TESTED IT ON THE ROAD. THE ONLY THING THEY DO IS PLUG IT IN TO THEIR COMPUTER; AND THEY FIND NO ERROR CODES. THE 2018 SUBARU OUTBACK IS NOT AS SENSITIVE.
Mfg Campaign: 11091101
Recall Date: Apr 30, 2018
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
I HAVE ALREADY REPLACED TWO CRACKED WINDSHIELDS ON MY NEW 2017 SUBARU OUTBACK WITH ONLY 8,000 MILES ON IT. EACH REPAIR USING OEM GLASS AND RECALIBRATION OF THE EYESIGHT SYSTEM COSTS OVER $960 EACH TIME. THIS IS AN UNEXPECTED COST OF OWNERSHIP FOR THIS VEHICLE THAT I'VE OWNED FOR LESS THAN 6 MONTHS. THIS IS NOT TO MENTION THE UNSAFE NATURE OF RECURRENTLY BROKEN WINDSHIELDS. THE FIRST WINDSHIELD BREAK WAS NOTICED WHEN THE VEHICLE WAS PARKED OVERNIGHT IN MY DRIVEWAY. A LONG CRACK STARTED AT THE WINDSHIELD HEATING ELEMENT AND EXTENDED 2 FEET ACROSS. THE SECOND WINDSHIELD DEVELOPED A CRACK FROM THE PASSENGER SIDE DURING DRIVING. I HEARD NO IMPACT TO THE GLASS, JUST A CRACK EXTENDING SEVERAL INCHES. THE CARLEX OEM LAMINATE WINDSHIELD IS THIN, FRAGILE AND EXPENSIVE. THERE ARE NUMEROUS CONSUMER COMPLAINTS STEMMING BACK TO THE 2015 AND 2016 OUTBACK MODELS WITH COMPLAINTS OF RECURRENT WINDSHIELD CRACKS. THIS INCLUDES A CLASS ACTION LAWSUIT REGARDING THE WINDSHIELDS. I HAVE NOT DRIVEN THE CAR IN ANY ADVERSE CONDITIONS. IT IS DRIVEN ON THE SAME ROADS I HAVE DRIVEN FOR YEARS IN ANOTHER VEHICLE THAT NEVER SUFFERED SUCH FREQUENT AND UNSAFE WINDSHIELD DAMAGE.
Corrective Action:
I HAVE ALREADY REPLACED TWO CRACKED WINDSHIELDS ON MY NEW 2017 SUBARU OUTBACK WITH ONLY 8,000 MILES ON IT. EACH REPAIR USING OEM GLASS AND RECALIBRATION OF THE EYESIGHT SYSTEM COSTS OVER $960 EACH TIME. THIS IS AN UNEXPECTED COST OF OWNERSHIP FOR THIS VEHICLE THAT I'VE OWNED FOR LESS THAN 6 MONTHS. THIS IS NOT TO MENTION THE UNSAFE NATURE OF RECURRENTLY BROKEN WINDSHIELDS. THE FIRST WINDSHIELD BREAK WAS NOTICED WHEN THE VEHICLE WAS PARKED OVERNIGHT IN MY DRIVEWAY. A LONG CRACK STARTED AT THE WINDSHIELD HEATING ELEMENT AND EXTENDED 2 FEET ACROSS. THE SECOND WINDSHIELD DEVELOPED A CRACK FROM THE PASSENGER SIDE DURING DRIVING. I HEARD NO IMPACT TO THE GLASS, JUST A CRACK EXTENDING SEVERAL INCHES. THE CARLEX OEM LAMINATE WINDSHIELD IS THIN, FRAGILE AND EXPENSIVE. THERE ARE NUMEROUS CONSUMER COMPLAINTS STEMMING BACK TO THE 2015 AND 2016 OUTBACK MODELS WITH COMPLAINTS OF RECURRENT WINDSHIELD CRACKS. THIS INCLUDES A CLASS ACTION LAWSUIT REGARDING THE WINDSHIELDS. I HAVE NOT DRIVEN THE CAR IN ANY ADVERSE CONDITIONS. IT IS DRIVEN ON THE SAME ROADS I HAVE DRIVEN FOR YEARS IN ANOTHER VEHICLE THAT NEVER SUFFERED SUCH FREQUENT AND UNSAFE WINDSHIELD DAMAGE.
Additional Notes:
I HAVE ALREADY REPLACED TWO CRACKED WINDSHIELDS ON MY NEW 2017 SUBARU OUTBACK WITH ONLY 8,000 MILES ON IT. EACH REPAIR USING OEM GLASS AND RECALIBRATION OF THE EYESIGHT SYSTEM COSTS OVER $960 EACH TIME. THIS IS AN UNEXPECTED COST OF OWNERSHIP FOR THIS VEHICLE THAT I'VE OWNED FOR LESS THAN 6 MONTHS. THIS IS NOT TO MENTION THE UNSAFE NATURE OF RECURRENTLY BROKEN WINDSHIELDS. THE FIRST WINDSHIELD BREAK WAS NOTICED WHEN THE VEHICLE WAS PARKED OVERNIGHT IN MY DRIVEWAY. A LONG CRACK STARTED AT THE WINDSHIELD HEATING ELEMENT AND EXTENDED 2 FEET ACROSS. THE SECOND WINDSHIELD DEVELOPED A CRACK FROM THE PASSENGER SIDE DURING DRIVING. I HEARD NO IMPACT TO THE GLASS, JUST A CRACK EXTENDING SEVERAL INCHES. THE CARLEX OEM LAMINATE WINDSHIELD IS THIN, FRAGILE AND EXPENSIVE. THERE ARE NUMEROUS CONSUMER COMPLAINTS STEMMING BACK TO THE 2015 AND 2016 OUTBACK MODELS WITH COMPLAINTS OF RECURRENT WINDSHIELD CRACKS. THIS INCLUDES A CLASS ACTION LAWSUIT REGARDING THE WINDSHIELDS. I HAVE NOT DRIVEN THE CAR IN ANY ADVERSE CONDITIONS. IT IS DRIVEN ON THE SAME ROADS I HAVE DRIVEN FOR YEARS IN ANOTHER VEHICLE THAT NEVER SUFFERED SUCH FREQUENT AND UNSAFE WINDSHIELD DAMAGE.
Mfg Campaign: 11084241
Recall Date: Apr 9, 2018
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
SUNROOF EXPLOSION. DRIVING STRAIGHT AT HIGHWAY SPEEDS WE HEARD A LOUD POP AS OUR SUNROOF SPONTANEOUSLY EXPLODED INTO SMALL GLASS FRAGMENTS OUT OF THE TOP OF THE CAR.
Corrective Action:
SUNROOF EXPLOSION. DRIVING STRAIGHT AT HIGHWAY SPEEDS WE HEARD A LOUD POP AS OUR SUNROOF SPONTANEOUSLY EXPLODED INTO SMALL GLASS FRAGMENTS OUT OF THE TOP OF THE CAR.
Additional Notes:
SUNROOF EXPLOSION. DRIVING STRAIGHT AT HIGHWAY SPEEDS WE HEARD A LOUD POP AS OUR SUNROOF SPONTANEOUSLY EXPLODED INTO SMALL GLASS FRAGMENTS OUT OF THE TOP OF THE CAR.
Mfg Campaign: 11082341
Recall Date: Apr 1, 2018
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT INTERMITTENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN TO HEUBERGER SUBARU (1080 MOTOR CITY DR., COLORADO SPRINGS, CO 80905 (719) 475-1920) WHERE THE BRAKES NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHERE THE FIELD ENGINEER ALONG WITH TECHNICIAN INSPECTED THE VEHICLE AND DETERMINED THAT NO FAILURE HAD OCCURRED, AND INFORMED THE CONTACT THAT THE ENGINE NEEDED TO BE WARMED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT INTERMITTENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN TO HEUBERGER SUBARU (1080 MOTOR CITY DR., COLORADO SPRINGS, CO 80905 (719) 475-1920) WHERE THE BRAKES NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHERE THE FIELD ENGINEER ALONG WITH TECHNICIAN INSPECTED THE VEHICLE AND DETERMINED THAT NO FAILURE HAD OCCURRED, AND INFORMED THE CONTACT THAT THE ENGINE NEEDED TO BE WARMED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT INTERMITTENTLY WHILE THE BRAKE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO COME TO A COMPLETE STOP. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN TO HEUBERGER SUBARU (1080 MOTOR CITY DR., COLORADO SPRINGS, CO 80905 (719) 475-1920) WHERE THE BRAKES NEEDED TO BE FLUSHED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE CONTACT THEN STATED THAT THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE NO DIAGNOSTIC FAILURE CODES WERE FOUND AND THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE WHERE THE FIELD ENGINEER ALONG WITH TECHNICIAN INSPECTED THE VEHICLE AND DETERMINED THAT NO FAILURE HAD OCCURRED, AND INFORMED THE CONTACT THAT THE ENGINE NEEDED TO BE WARMED. THE APPROXIMATE FAILURE MILEAGE WAS NOT AVAILABLE.
Mfg Campaign: 11081481
Recall Date: Mar 27, 2018
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
NEW TYPE TRANSMISSION -HAPPENS ALL THE TIME, MORE SO WHEN CAR IS COOL. BACK OUT ON A DOWNHILL SLOPE HOLD BRAKE, PUT IN DRIVE. IT TAKES 1 TO 3 SECONDS FOR DRIVE TO ENGAGE BUT NOTHING SHOWS WHEN IT IS ENGAGED. YOU CAN HOWEVER HEAR THE PING OF THE ENGAGEMENT WITH WINDOW DOWN. IF YOU REMOVE FOOT FROM BRAKE AND PRESS GAS THE CAR WILL ROLL BACKWARDS 6-10 FEET TOWARDS ONCOMING TRAFFIC. THIS OCCURS WITH OR WITHOUT THE HILL ASSIST ON. SUBARU SAYS THIS IS NORMAL NATURE FOR THE CAR.
Corrective Action:
NEW TYPE TRANSMISSION -HAPPENS ALL THE TIME, MORE SO WHEN CAR IS COOL. BACK OUT ON A DOWNHILL SLOPE HOLD BRAKE, PUT IN DRIVE. IT TAKES 1 TO 3 SECONDS FOR DRIVE TO ENGAGE BUT NOTHING SHOWS WHEN IT IS ENGAGED. YOU CAN HOWEVER HEAR THE PING OF THE ENGAGEMENT WITH WINDOW DOWN. IF YOU REMOVE FOOT FROM BRAKE AND PRESS GAS THE CAR WILL ROLL BACKWARDS 6-10 FEET TOWARDS ONCOMING TRAFFIC. THIS OCCURS WITH OR WITHOUT THE HILL ASSIST ON. SUBARU SAYS THIS IS NORMAL NATURE FOR THE CAR.
Additional Notes:
NEW TYPE TRANSMISSION -HAPPENS ALL THE TIME, MORE SO WHEN CAR IS COOL. BACK OUT ON A DOWNHILL SLOPE HOLD BRAKE, PUT IN DRIVE. IT TAKES 1 TO 3 SECONDS FOR DRIVE TO ENGAGE BUT NOTHING SHOWS WHEN IT IS ENGAGED. YOU CAN HOWEVER HEAR THE PING OF THE ENGAGEMENT WITH WINDOW DOWN. IF YOU REMOVE FOOT FROM BRAKE AND PRESS GAS THE CAR WILL ROLL BACKWARDS 6-10 FEET TOWARDS ONCOMING TRAFFIC. THIS OCCURS WITH OR WITHOUT THE HILL ASSIST ON. SUBARU SAYS THIS IS NORMAL NATURE FOR THE CAR.
Mfg Campaign: 11079903
Recall Date: Mar 17, 2018
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