Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKS AND INSTANTLY SPREAD WITH MINIMAL IMPACT DISABLING CAR SPEED CONTROL AND SAFETY SYSTEMS SUCH AS PRE-COLLISION BRAKING AND LANE KEEP ASSIST.
Corrective Action:
WINDSHIELD CRACKS AND INSTANTLY SPREAD WITH MINIMAL IMPACT DISABLING CAR SPEED CONTROL AND SAFETY SYSTEMS SUCH AS PRE-COLLISION BRAKING AND LANE KEEP ASSIST.
Additional Notes:
WINDSHIELD CRACKS AND INSTANTLY SPREAD WITH MINIMAL IMPACT DISABLING CAR SPEED CONTROL AND SAFETY SYSTEMS SUCH AS PRE-COLLISION BRAKING AND LANE KEEP ASSIST.
Mfg Campaign: 11287483
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
TRANSMISSION PERIODICALLY PUTS EXTRA POWER TO WHEELS DURING BRAKING RESULTING IN MANY NEAR MISSES.
Corrective Action:
TRANSMISSION PERIODICALLY PUTS EXTRA POWER TO WHEELS DURING BRAKING RESULTING IN MANY NEAR MISSES.
Additional Notes:
TRANSMISSION PERIODICALLY PUTS EXTRA POWER TO WHEELS DURING BRAKING RESULTING IN MANY NEAR MISSES.
Mfg Campaign: 11287484
Recall Date: Dec 6, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY SUBARU OUTBACK 2017 WINDSHIELD WAS HIT BY A TINY STONE AT ~50MPH SPEED, BARELY LEAVING ANY MARK. HOWEVER, LATER ON (HOURS LATER) A CRACK STARTED TO GROW FROM THAT AREA. EVERY SEVERAL DAYS IT WOULD INCREASE BY A FEW INCHES, EVENTUALLY SPLITTING INTO COUPLE DIRECTIONS ACROSS A FEW WEEKS PERIOD. IT ENDED UP CLOSING A FULL LOOP, AT WHICH POINT I FEEL IT IS UNSAFE TO DRIVE AND AM ABOUT TO REPLACE IT. SIMILAR TYPE OF MINOR STONES HITS NEVER SEEMED TO CAUSE ANY SUCH ISSUES ON OTHER CARS I'VE OWNED.
Corrective Action:
MY SUBARU OUTBACK 2017 WINDSHIELD WAS HIT BY A TINY STONE AT ~50MPH SPEED, BARELY LEAVING ANY MARK. HOWEVER, LATER ON (HOURS LATER) A CRACK STARTED TO GROW FROM THAT AREA. EVERY SEVERAL DAYS IT WOULD INCREASE BY A FEW INCHES, EVENTUALLY SPLITTING INTO COUPLE DIRECTIONS ACROSS A FEW WEEKS PERIOD. IT ENDED UP CLOSING A FULL LOOP, AT WHICH POINT I FEEL IT IS UNSAFE TO DRIVE AND AM ABOUT TO REPLACE IT. SIMILAR TYPE OF MINOR STONES HITS NEVER SEEMED TO CAUSE ANY SUCH ISSUES ON OTHER CARS I'VE OWNED.
Additional Notes:
MY SUBARU OUTBACK 2017 WINDSHIELD WAS HIT BY A TINY STONE AT ~50MPH SPEED, BARELY LEAVING ANY MARK. HOWEVER, LATER ON (HOURS LATER) A CRACK STARTED TO GROW FROM THAT AREA. EVERY SEVERAL DAYS IT WOULD INCREASE BY A FEW INCHES, EVENTUALLY SPLITTING INTO COUPLE DIRECTIONS ACROSS A FEW WEEKS PERIOD. IT ENDED UP CLOSING A FULL LOOP, AT WHICH POINT I FEEL IT IS UNSAFE TO DRIVE AND AM ABOUT TO REPLACE IT. SIMILAR TYPE OF MINOR STONES HITS NEVER SEEMED TO CAUSE ANY SUCH ISSUES ON OTHER CARS I'VE OWNED.
Mfg Campaign: 11287027
Recall Date: Dec 5, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD APPEARED TO SPONTANEOUSLY CRACK FROM CENTER MIDDLE UPWARD - NO IMPACT OR OTHER CAUSE NOTED. DATE OF INCIDENT IS APPROXIMATE.
Corrective Action:
WINDSHIELD APPEARED TO SPONTANEOUSLY CRACK FROM CENTER MIDDLE UPWARD - NO IMPACT OR OTHER CAUSE NOTED. DATE OF INCIDENT IS APPROXIMATE.
Additional Notes:
WINDSHIELD APPEARED TO SPONTANEOUSLY CRACK FROM CENTER MIDDLE UPWARD - NO IMPACT OR OTHER CAUSE NOTED. DATE OF INCIDENT IS APPROXIMATE.
Mfg Campaign: 11286624
Recall Date: Dec 3, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Corrective Action:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Additional Notes:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Mfg Campaign: 11283201
Recall Date: Dec 1, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Corrective Action:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Additional Notes:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Mfg Campaign: 11283201
Recall Date: Dec 1, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Corrective Action:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Additional Notes:
KEY GETS STUCK IN THE IGNITION. THE CAR DRIVES, TURNS OFF, AND TURNS ON LIKE NORMAL HOWEVER, WHEN THE CAR IS PUT INTO PARK, TURNED OFF, AND THE THE KEY IS ATTEMPTED TO BE REMOVED THE KEY DOES NOT COME OUT. IT ONLY COMES OUT AFTER SOMETIMES AN HOUR OR MORE OF PUTTING THE CAR INTO DRIVE AND THEN INTO PARK AGAIN. THIS HAPPENS EVERY TIME I ATTEMPT TO REMOVE THE KEY.
Mfg Campaign: 11283201
Recall Date: Dec 1, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
THE KEY GETS STUCK IN THE IGNITION AND WILL NOT RELEASE. HAVE TO LEAVE THE KEY IN IGNITION ALL THE TIME.
Corrective Action:
THE KEY GETS STUCK IN THE IGNITION AND WILL NOT RELEASE. HAVE TO LEAVE THE KEY IN IGNITION ALL THE TIME.
Additional Notes:
THE KEY GETS STUCK IN THE IGNITION AND WILL NOT RELEASE. HAVE TO LEAVE THE KEY IN IGNITION ALL THE TIME.
Mfg Campaign: 11282400
Recall Date: Nov 26, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEYS GET LOCKED INTO IGNITION WHEN IN PARK AND READY TO LEAVE CAR AND ARE IMPOSSIBLE TO REMOVE.
Corrective Action:
KEYS GET LOCKED INTO IGNITION WHEN IN PARK AND READY TO LEAVE CAR AND ARE IMPOSSIBLE TO REMOVE.
Additional Notes:
KEYS GET LOCKED INTO IGNITION WHEN IN PARK AND READY TO LEAVE CAR AND ARE IMPOSSIBLE TO REMOVE.
Mfg Campaign: 11280918
Recall Date: Nov 18, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKED WHILE CAR WAS PARKED INSIDE GARAGE. CRACK WAS SIGNIFICANT AND APPEARED FOR NO REASON. WINDSHIELD WAS REPLACED ON 2/13/19 AND EYESIGHT HAD TO BE RECALIBRATED. IT IS OUR BELIEF THAT THIS IS CONSISTENT WITH THE LAWSUIT RE: 2017-19 OUTBACK WINDSHIELD CRACKS.
Corrective Action:
WINDSHIELD CRACKED WHILE CAR WAS PARKED INSIDE GARAGE. CRACK WAS SIGNIFICANT AND APPEARED FOR NO REASON. WINDSHIELD WAS REPLACED ON 2/13/19 AND EYESIGHT HAD TO BE RECALIBRATED. IT IS OUR BELIEF THAT THIS IS CONSISTENT WITH THE LAWSUIT RE: 2017-19 OUTBACK WINDSHIELD CRACKS.
Additional Notes:
WINDSHIELD CRACKED WHILE CAR WAS PARKED INSIDE GARAGE. CRACK WAS SIGNIFICANT AND APPEARED FOR NO REASON. WINDSHIELD WAS REPLACED ON 2/13/19 AND EYESIGHT HAD TO BE RECALIBRATED. IT IS OUR BELIEF THAT THIS IS CONSISTENT WITH THE LAWSUIT RE: 2017-19 OUTBACK WINDSHIELD CRACKS.
Mfg Campaign: 11280339
Recall Date: Nov 15, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRONIC STABILITY CONTROL (ESC)
Potential Consequences:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Corrective Action:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Additional Notes:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Mfg Campaign: 11280159
Recall Date: Nov 14, 2019
Subaru Of America, Inc.
Defect Description:
STEERING
Potential Consequences:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Corrective Action:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Additional Notes:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Mfg Campaign: 11280159
Recall Date: Nov 14, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Corrective Action:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Additional Notes:
ON MULTIPLE OCCASIONS (WHEN STARTING IN DRIVEWAY - STOPPED, WHILE DRIVING IN PARKING LOT - 5 MPH, DRIVING IN TOWN - 25 MPH, WHILE DRIVING ON HIGHWAY - 60 MPH) ALL ADVANCED SAFETY FEATURES ARE DISABLED INCLUDING (BUT NOT LIMITED TO) EYE SIGHT (FAB - FORWARD AUTO BRAKE, ACC - ADAPTIVE CRUISE CONTROL, LAS - LANE ASSIST STEERING), RAB - REAR AUTO BRAKE, REAR CROSS TRAFFIC ALERT, BLIND SPOT DETECTION, PARK BRAKE, ABS, TRACTION CONTROL, POWER STEERING. NOTE THAT THE FAILURE OF THESE SYSTEMS DOES NOT CAUSE A CHECK ENGINE CONDITION AND NO ERROR CODES ARE LOGGED. THE DEALER INDICATED THAT THE FIRST 4/5 FAILURES LEFT NO CODES. THE NEXT FAILURE WAS DELIVERED TO DEALER WHILE RUNNING IN A FAILED STATE. DEALER REPORTED NO CODES FOUND. SINCE THE DEALER DID NOT REPORT THIS TO SUBARU I WILL BE REPORTING THIS PROBLEM TO SUBARU.
Mfg Campaign: 11280159
Recall Date: Nov 14, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WINDSHIELD DEVELOPED A CHIP WHICH TURNED INTO A 12 INCH CRACK WITHOUT IMPACT FROM ROCKS OR LARGE ROAD DEBRIS. THE CHIP APPEARED WILL DRIVING ON THE HIGHWAY WHEN THE SOUND OF SAND OR BUGS WAS HEAR TO HIT THE WINDSHIELD BUT WAS NOT ANYTHING THAT WOULD RESULT IN A CHIP THAT WOULD LEAD TO A 12 INCH CRACK. THE WINDSHIELD HAD TO BE REPLACED. COST TO REPLACE THE WINDSHIELD OUT OF POCKET WAS $675.73 PLUS TAX
Corrective Action:
WINDSHIELD DEVELOPED A CHIP WHICH TURNED INTO A 12 INCH CRACK WITHOUT IMPACT FROM ROCKS OR LARGE ROAD DEBRIS. THE CHIP APPEARED WILL DRIVING ON THE HIGHWAY WHEN THE SOUND OF SAND OR BUGS WAS HEAR TO HIT THE WINDSHIELD BUT WAS NOT ANYTHING THAT WOULD RESULT IN A CHIP THAT WOULD LEAD TO A 12 INCH CRACK. THE WINDSHIELD HAD TO BE REPLACED. COST TO REPLACE THE WINDSHIELD OUT OF POCKET WAS $675.73 PLUS TAX
Additional Notes:
WINDSHIELD DEVELOPED A CHIP WHICH TURNED INTO A 12 INCH CRACK WITHOUT IMPACT FROM ROCKS OR LARGE ROAD DEBRIS. THE CHIP APPEARED WILL DRIVING ON THE HIGHWAY WHEN THE SOUND OF SAND OR BUGS WAS HEAR TO HIT THE WINDSHIELD BUT WAS NOT ANYTHING THAT WOULD RESULT IN A CHIP THAT WOULD LEAD TO A 12 INCH CRACK. THE WINDSHIELD HAD TO BE REPLACED. COST TO REPLACE THE WINDSHIELD OUT OF POCKET WAS $675.73 PLUS TAX
Mfg Campaign: 11278373
Recall Date: Nov 6, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
RIGHT SIDE FRONT QUARTER GLASS SPONTANEOUSLY SHATTERED. THE VEHICLE WAS STATIONARY, NOT RUNNING, AND PARKED IN THE GARAGE WITH ALL GARAGE DOORS CLOSED. THE DATE WAS 09/02/2017. THE VEHICLE WAS PURCHASED NEW ON 07/19/17 WITH AN ODOMETER READING OF 18 MILES. CAUSE OF THE GLASS SHATTERING IS UNKNOWN.
Corrective Action:
RIGHT SIDE FRONT QUARTER GLASS SPONTANEOUSLY SHATTERED. THE VEHICLE WAS STATIONARY, NOT RUNNING, AND PARKED IN THE GARAGE WITH ALL GARAGE DOORS CLOSED. THE DATE WAS 09/02/2017. THE VEHICLE WAS PURCHASED NEW ON 07/19/17 WITH AN ODOMETER READING OF 18 MILES. CAUSE OF THE GLASS SHATTERING IS UNKNOWN.
Additional Notes:
RIGHT SIDE FRONT QUARTER GLASS SPONTANEOUSLY SHATTERED. THE VEHICLE WAS STATIONARY, NOT RUNNING, AND PARKED IN THE GARAGE WITH ALL GARAGE DOORS CLOSED. THE DATE WAS 09/02/2017. THE VEHICLE WAS PURCHASED NEW ON 07/19/17 WITH AN ODOMETER READING OF 18 MILES. CAUSE OF THE GLASS SHATTERING IS UNKNOWN.
Mfg Campaign: 11277690
Recall Date: Nov 2, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
KEY HAS BEGUN TO GET STUCK IN IGNITION EACH TIME I SHIFT INTO PARK AND SHUT OFF THE ENGINE. ONE HAS TO REPEATEDLY SLAM THE GEAR SHIFT INTO PARK FOR THE IGNITION SWITCH TO RECOGNIZE THE CAR IS INDEED IN "PARK" AND RELEASE THE KEY. COULD CREATE AN ISSUE FOR ANYONE WITHOUT THE PHYSICAL STRENGTH TO "SLAM" THE GEAR SHIFT INTO "PARK" OR SOMEONE WHO NEEDS TO QUICKLY EXIT THEIR VEHICLE AND GET INTO THEIR LOCKED HOUSE OR BUILDING. HOUSE KEYS ARE ALWAYS ATTACHED TO CAR KEYS, WHICH ARE INEVITABLY STUCK IN THE IGNITION. A SEARCH OF ONLINE FORUMS SHOWS THIS IS A KNOWN ISSUE THAT SUBARU HAS NOT MADE GOOD ON AND DEALERS ARE CHARGING OWNERS UPWARDS OF $600 TO REPAIR.
Corrective Action:
KEY HAS BEGUN TO GET STUCK IN IGNITION EACH TIME I SHIFT INTO PARK AND SHUT OFF THE ENGINE. ONE HAS TO REPEATEDLY SLAM THE GEAR SHIFT INTO PARK FOR THE IGNITION SWITCH TO RECOGNIZE THE CAR IS INDEED IN "PARK" AND RELEASE THE KEY. COULD CREATE AN ISSUE FOR ANYONE WITHOUT THE PHYSICAL STRENGTH TO "SLAM" THE GEAR SHIFT INTO "PARK" OR SOMEONE WHO NEEDS TO QUICKLY EXIT THEIR VEHICLE AND GET INTO THEIR LOCKED HOUSE OR BUILDING. HOUSE KEYS ARE ALWAYS ATTACHED TO CAR KEYS, WHICH ARE INEVITABLY STUCK IN THE IGNITION. A SEARCH OF ONLINE FORUMS SHOWS THIS IS A KNOWN ISSUE THAT SUBARU HAS NOT MADE GOOD ON AND DEALERS ARE CHARGING OWNERS UPWARDS OF $600 TO REPAIR.
Additional Notes:
KEY HAS BEGUN TO GET STUCK IN IGNITION EACH TIME I SHIFT INTO PARK AND SHUT OFF THE ENGINE. ONE HAS TO REPEATEDLY SLAM THE GEAR SHIFT INTO PARK FOR THE IGNITION SWITCH TO RECOGNIZE THE CAR IS INDEED IN "PARK" AND RELEASE THE KEY. COULD CREATE AN ISSUE FOR ANYONE WITHOUT THE PHYSICAL STRENGTH TO "SLAM" THE GEAR SHIFT INTO "PARK" OR SOMEONE WHO NEEDS TO QUICKLY EXIT THEIR VEHICLE AND GET INTO THEIR LOCKED HOUSE OR BUILDING. HOUSE KEYS ARE ALWAYS ATTACHED TO CAR KEYS, WHICH ARE INEVITABLY STUCK IN THE IGNITION. A SEARCH OF ONLINE FORUMS SHOWS THIS IS A KNOWN ISSUE THAT SUBARU HAS NOT MADE GOOD ON AND DEALERS ARE CHARGING OWNERS UPWARDS OF $600 TO REPAIR.
Mfg Campaign: 11277735
Recall Date: Nov 2, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WIFE WAS DRIVING THE SUBARU IN TOWN ON A PAVED ROAD HER WHEN SHE HEARD A POP/CRACK NOISE. A CRACK BECAME VISIBLE IMMEDIATELY AND AFTER SHE TOOK A LUNCH BREAK AND RETURNED TO THE CAR, THE CRACK HAD EXPANDED FURTHER INTO HER LINE OF SITE. THE CRACK STARTED IN THE LOWER CORNER OF THE WINDSHIELD ON THE DRIVERS SIDE. THIS HAPPENED IN MID AUGUST 2019. WE HAD TO REPLACE THE WINDSHIELD IN SEPTEMBER SINCE IT INTERFERED WITH HER VISIBILITY. I HAVE A PHOTO WHICH IS TOO LARGE (OVER 5MB) TO BE ACCEPTED BY THIS FORM.
Corrective Action:
MY WIFE WAS DRIVING THE SUBARU IN TOWN ON A PAVED ROAD HER WHEN SHE HEARD A POP/CRACK NOISE. A CRACK BECAME VISIBLE IMMEDIATELY AND AFTER SHE TOOK A LUNCH BREAK AND RETURNED TO THE CAR, THE CRACK HAD EXPANDED FURTHER INTO HER LINE OF SITE. THE CRACK STARTED IN THE LOWER CORNER OF THE WINDSHIELD ON THE DRIVERS SIDE. THIS HAPPENED IN MID AUGUST 2019. WE HAD TO REPLACE THE WINDSHIELD IN SEPTEMBER SINCE IT INTERFERED WITH HER VISIBILITY. I HAVE A PHOTO WHICH IS TOO LARGE (OVER 5MB) TO BE ACCEPTED BY THIS FORM.
Additional Notes:
MY WIFE WAS DRIVING THE SUBARU IN TOWN ON A PAVED ROAD HER WHEN SHE HEARD A POP/CRACK NOISE. A CRACK BECAME VISIBLE IMMEDIATELY AND AFTER SHE TOOK A LUNCH BREAK AND RETURNED TO THE CAR, THE CRACK HAD EXPANDED FURTHER INTO HER LINE OF SITE. THE CRACK STARTED IN THE LOWER CORNER OF THE WINDSHIELD ON THE DRIVERS SIDE. THIS HAPPENED IN MID AUGUST 2019. WE HAD TO REPLACE THE WINDSHIELD IN SEPTEMBER SINCE IT INTERFERED WITH HER VISIBILITY. I HAVE A PHOTO WHICH IS TOO LARGE (OVER 5MB) TO BE ACCEPTED BY THIS FORM.
Mfg Campaign: 11277283
Recall Date: Oct 31, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
IGNITION KEY GETS STUCK AND WOULD NOT COME OUT BECAUSE OF FAULTY SHIFT GEAR SENSOR NOT RECOGNIZING THE PARK POSITION.
Corrective Action:
IGNITION KEY GETS STUCK AND WOULD NOT COME OUT BECAUSE OF FAULTY SHIFT GEAR SENSOR NOT RECOGNIZING THE PARK POSITION.
Additional Notes:
IGNITION KEY GETS STUCK AND WOULD NOT COME OUT BECAUSE OF FAULTY SHIFT GEAR SENSOR NOT RECOGNIZING THE PARK POSITION.
Mfg Campaign: 11277403
Recall Date: Oct 31, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD SPONTANEOUSLY CRACKED AND SPREAD TO THE POINT WHERE I HAD TO REPLACE IT. THE CAR WAS PARKED IN MY GARAGE WHEN IT CRACKED. AFTER DRIVING THE CAR THE CRACK SPREAD THE ENTIRE SPAN OF THE WINDSHIELD.
Corrective Action:
MY WINDSHIELD SPONTANEOUSLY CRACKED AND SPREAD TO THE POINT WHERE I HAD TO REPLACE IT. THE CAR WAS PARKED IN MY GARAGE WHEN IT CRACKED. AFTER DRIVING THE CAR THE CRACK SPREAD THE ENTIRE SPAN OF THE WINDSHIELD.
Additional Notes:
MY WINDSHIELD SPONTANEOUSLY CRACKED AND SPREAD TO THE POINT WHERE I HAD TO REPLACE IT. THE CAR WAS PARKED IN MY GARAGE WHEN IT CRACKED. AFTER DRIVING THE CAR THE CRACK SPREAD THE ENTIRE SPAN OF THE WINDSHIELD.
Mfg Campaign: 11277088
Recall Date: Oct 30, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. DURING COLD WEATHER, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED ON APRIL 15, 2017. THE VEHICLE WAS TAKEN TO CAPITAL SUBARU (920 CAPITAL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) ON THREE DIFFERENT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,718.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. DURING COLD WEATHER, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED ON APRIL 15, 2017. THE VEHICLE WAS TAKEN TO CAPITAL SUBARU (920 CAPITAL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) ON THREE DIFFERENT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,718.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. DURING COLD WEATHER, THE VEHICLE FAILED TO START. THE FAILURE OCCURRED EVER SINCE THE VEHICLE WAS PURCHASED ON APRIL 15, 2017. THE VEHICLE WAS TAKEN TO CAPITAL SUBARU (920 CAPITAL EXPRESSWAY AUTO MALL, SAN JOSE, CA 95136) ON THREE DIFFERENT OCCASIONS, BUT THEY WERE NOT ABLE TO REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 38,718.
Mfg Campaign: 11277169
Recall Date: Oct 30, 2019
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Valencia, CA • 36 yrs
Focus: Lemon Law, Personal Injury