Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY WINDSHIELD STARTED CRACKING FOR NO APPARENT REASON. I NOTICED IT AFTER GETTING READY TO TRAVEL HOME AFTER WORK. MY CAR WAS PARKED IN A COVERED GARAGE.
Corrective Action:
MY WINDSHIELD STARTED CRACKING FOR NO APPARENT REASON. I NOTICED IT AFTER GETTING READY TO TRAVEL HOME AFTER WORK. MY CAR WAS PARKED IN A COVERED GARAGE.
Additional Notes:
MY WINDSHIELD STARTED CRACKING FOR NO APPARENT REASON. I NOTICED IT AFTER GETTING READY TO TRAVEL HOME AFTER WORK. MY CAR WAS PARKED IN A COVERED GARAGE.
Mfg Campaign: 11310989
Recall Date: Feb 23, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD REPLACED, WIPERS HAVE NOT WORKED AS WELL AFTER
Corrective Action:
CRACKED WINDSHIELD REPLACED, WIPERS HAVE NOT WORKED AS WELL AFTER
Additional Notes:
CRACKED WINDSHIELD REPLACED, WIPERS HAVE NOT WORKED AS WELL AFTER
Mfg Campaign: 11310741
Recall Date: Feb 22, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE FRONT WINDSHIELD CRACKED A FEW INCHES ABOVE THE DASH BOARD, IT WAS ABOUT 6" LONG, THE NEXT DAY IT GREW TO 24". IN MOTION ON HIWAY 50 SOUTH LAKE TAHOE IN A 40 MPH ZONE
Corrective Action:
THE FRONT WINDSHIELD CRACKED A FEW INCHES ABOVE THE DASH BOARD, IT WAS ABOUT 6" LONG, THE NEXT DAY IT GREW TO 24". IN MOTION ON HIWAY 50 SOUTH LAKE TAHOE IN A 40 MPH ZONE
Additional Notes:
THE FRONT WINDSHIELD CRACKED A FEW INCHES ABOVE THE DASH BOARD, IT WAS ABOUT 6" LONG, THE NEXT DAY IT GREW TO 24". IN MOTION ON HIWAY 50 SOUTH LAKE TAHOE IN A 40 MPH ZONE
Mfg Campaign: 11310791
Recall Date: Feb 22, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TWO EPISODES OF SPONTANEOUS CHIPPING/CRACKING. FIRST CHIP HAPPENED IN THE LOWER RIGHT CORNER WHEN PARKED IN PARKING LOT. THIS HAPPENED BEFORE THE FIRST 3 MONTH CHECK-UP. WE CHOOSE NOT TO REPLACE IT AS THERE WAS NO EVIDENCE OF SPIDERING AND IT DID NOT AFFECT DRIVER VISION. SECOND CRACK HAPPENED TODAY, WHILE PARKED IN A GARAGE, AT AROUND 40K MILES. THIS IS A LARGE CRACK THAT IS ARISING FROM THE MEDIAL BOTTOM ASPECT OF THE WINDSHIELD.
Corrective Action:
TWO EPISODES OF SPONTANEOUS CHIPPING/CRACKING. FIRST CHIP HAPPENED IN THE LOWER RIGHT CORNER WHEN PARKED IN PARKING LOT. THIS HAPPENED BEFORE THE FIRST 3 MONTH CHECK-UP. WE CHOOSE NOT TO REPLACE IT AS THERE WAS NO EVIDENCE OF SPIDERING AND IT DID NOT AFFECT DRIVER VISION. SECOND CRACK HAPPENED TODAY, WHILE PARKED IN A GARAGE, AT AROUND 40K MILES. THIS IS A LARGE CRACK THAT IS ARISING FROM THE MEDIAL BOTTOM ASPECT OF THE WINDSHIELD.
Additional Notes:
TWO EPISODES OF SPONTANEOUS CHIPPING/CRACKING. FIRST CHIP HAPPENED IN THE LOWER RIGHT CORNER WHEN PARKED IN PARKING LOT. THIS HAPPENED BEFORE THE FIRST 3 MONTH CHECK-UP. WE CHOOSE NOT TO REPLACE IT AS THERE WAS NO EVIDENCE OF SPIDERING AND IT DID NOT AFFECT DRIVER VISION. SECOND CRACK HAPPENED TODAY, WHILE PARKED IN A GARAGE, AT AROUND 40K MILES. THIS IS A LARGE CRACK THAT IS ARISING FROM THE MEDIAL BOTTOM ASPECT OF THE WINDSHIELD.
Mfg Campaign: 11310472
Recall Date: Feb 21, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
TWO EPISODES OF SPONTANEOUS CHIPPING/CRACKING. FIRST CHIP HAPPENED IN THE LOWER RIGHT CORNER WHEN PARKED IN PARKING LOT. THIS HAPPENED BEFORE THE FIRST 3 MONTH CHECK-UP. WE CHOOSE NOT TO REPLACE IT AS THERE WAS NO EVIDENCE OF SPIDERING AND IT DID NOT AFFECT DRIVER VISION. SECOND CRACK HAPPENED TODAY, WHILE PARKED IN A GARAGE, AT AROUND 40K MILES. THIS IS A LARGE CRACK THAT IS ARISING FROM THE MEDIAL BOTTOM ASPECT OF THE WINDSHIELD.
Corrective Action:
TWO EPISODES OF SPONTANEOUS CHIPPING/CRACKING. FIRST CHIP HAPPENED IN THE LOWER RIGHT CORNER WHEN PARKED IN PARKING LOT. THIS HAPPENED BEFORE THE FIRST 3 MONTH CHECK-UP. WE CHOOSE NOT TO REPLACE IT AS THERE WAS NO EVIDENCE OF SPIDERING AND IT DID NOT AFFECT DRIVER VISION. SECOND CRACK HAPPENED TODAY, WHILE PARKED IN A GARAGE, AT AROUND 40K MILES. THIS IS A LARGE CRACK THAT IS ARISING FROM THE MEDIAL BOTTOM ASPECT OF THE WINDSHIELD.
Additional Notes:
TWO EPISODES OF SPONTANEOUS CHIPPING/CRACKING. FIRST CHIP HAPPENED IN THE LOWER RIGHT CORNER WHEN PARKED IN PARKING LOT. THIS HAPPENED BEFORE THE FIRST 3 MONTH CHECK-UP. WE CHOOSE NOT TO REPLACE IT AS THERE WAS NO EVIDENCE OF SPIDERING AND IT DID NOT AFFECT DRIVER VISION. SECOND CRACK HAPPENED TODAY, WHILE PARKED IN A GARAGE, AT AROUND 40K MILES. THIS IS A LARGE CRACK THAT IS ARISING FROM THE MEDIAL BOTTOM ASPECT OF THE WINDSHIELD.
Mfg Campaign: 11310472
Recall Date: Feb 21, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHILE I WAS IN MY PARKED CAR I TURNED ON MY WINDSHIELD DEFROSTER AND MY WINDSHIELD WIPERS. WHEN I DID THIS - THE WINDSHIELD SPONTANEOUSLY CRACKED.I WATCHED THE CRACK SPREAD ACROSS THE WINDSHIELD. THE CAR WAS STATIONARY AT THE TIME OF THE CRACK. THIS IS A KNOWN ISSUE WITH 2017 - 2019 SUBARU OUTBACK, FORESTER AND CROSSTREK MODELS. BOTH THE DEALERSHIP (FLOW SUBARU OF WINSTON-SALEM)AND SUBARU OF AMERICA REFUSE TO FIX THIS KNOWN ISSUE.
Corrective Action:
WHILE I WAS IN MY PARKED CAR I TURNED ON MY WINDSHIELD DEFROSTER AND MY WINDSHIELD WIPERS. WHEN I DID THIS - THE WINDSHIELD SPONTANEOUSLY CRACKED.I WATCHED THE CRACK SPREAD ACROSS THE WINDSHIELD. THE CAR WAS STATIONARY AT THE TIME OF THE CRACK. THIS IS A KNOWN ISSUE WITH 2017 - 2019 SUBARU OUTBACK, FORESTER AND CROSSTREK MODELS. BOTH THE DEALERSHIP (FLOW SUBARU OF WINSTON-SALEM)AND SUBARU OF AMERICA REFUSE TO FIX THIS KNOWN ISSUE.
Additional Notes:
WHILE I WAS IN MY PARKED CAR I TURNED ON MY WINDSHIELD DEFROSTER AND MY WINDSHIELD WIPERS. WHEN I DID THIS - THE WINDSHIELD SPONTANEOUSLY CRACKED.I WATCHED THE CRACK SPREAD ACROSS THE WINDSHIELD. THE CAR WAS STATIONARY AT THE TIME OF THE CRACK. THIS IS A KNOWN ISSUE WITH 2017 - 2019 SUBARU OUTBACK, FORESTER AND CROSSTREK MODELS. BOTH THE DEALERSHIP (FLOW SUBARU OF WINSTON-SALEM)AND SUBARU OF AMERICA REFUSE TO FIX THIS KNOWN ISSUE.
Mfg Campaign: 11310552
Recall Date: Feb 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACK IN WINDSHIELD ON DRIVERS SIDE, UNDER THE WIPER BADE AREA. APPEARS TO ORIGINATE IN THE 'FRIT' AREA OF THE WINDSHIELD. OCCURRED AROUND APRIL, 2019.
Corrective Action:
CRACK IN WINDSHIELD ON DRIVERS SIDE, UNDER THE WIPER BADE AREA. APPEARS TO ORIGINATE IN THE 'FRIT' AREA OF THE WINDSHIELD. OCCURRED AROUND APRIL, 2019.
Additional Notes:
CRACK IN WINDSHIELD ON DRIVERS SIDE, UNDER THE WIPER BADE AREA. APPEARS TO ORIGINATE IN THE 'FRIT' AREA OF THE WINDSHIELD. OCCURRED AROUND APRIL, 2019.
Mfg Campaign: 11310634
Recall Date: Feb 21, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SUNROOF EXPLODED WHILE DRIVING ON FREEWAY
Corrective Action:
SUNROOF EXPLODED WHILE DRIVING ON FREEWAY
Additional Notes:
SUNROOF EXPLODED WHILE DRIVING ON FREEWAY
Mfg Campaign: 11309684
Recall Date: Feb 17, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
Potential Consequences:
2017 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE DASH DISPLAY NIGHT HAZARD. *LD THE CONSUMER STATED THE BRIGHT DAYTIME LIGHT WAS INADVERTENTLY ACTIVATED THE INSTRUMENT PANEL LIGHT AT NIGHT AND BLINDED THE DRIVER NEARLY CAUSING AN ACCIDENT. THE DEALER SUGGESTED DIMMING THE LIGHT. *JS
Corrective Action:
2017 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE DASH DISPLAY NIGHT HAZARD. *LD THE CONSUMER STATED THE BRIGHT DAYTIME LIGHT WAS INADVERTENTLY ACTIVATED THE INSTRUMENT PANEL LIGHT AT NIGHT AND BLINDED THE DRIVER NEARLY CAUSING AN ACCIDENT. THE DEALER SUGGESTED DIMMING THE LIGHT. *JS
Additional Notes:
2017 SUBARU OUTBACK. CONSUMER WRITES IN REGARDS TO VEHICLE DASH DISPLAY NIGHT HAZARD. *LD THE CONSUMER STATED THE BRIGHT DAYTIME LIGHT WAS INADVERTENTLY ACTIVATED THE INSTRUMENT PANEL LIGHT AT NIGHT AND BLINDED THE DRIVER NEARLY CAUSING AN ACCIDENT. THE DEALER SUGGESTED DIMMING THE LIGHT. *JS
Mfg Campaign: 11308193
Recall Date: Feb 11, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS WAITING ON MY WIFE AT THE GROCERY STORE AND THE WINDSHIELD STARTED TO CRACK A LITTLE AT A TIME. FIRST IT WAS ABOUT 1/2 CRACK AND NOT ITS ABOUT 10-11" CRACK RIGHT IN FRONT OF THE DRIVERS SEAT
Corrective Action:
I WAS WAITING ON MY WIFE AT THE GROCERY STORE AND THE WINDSHIELD STARTED TO CRACK A LITTLE AT A TIME. FIRST IT WAS ABOUT 1/2 CRACK AND NOT ITS ABOUT 10-11" CRACK RIGHT IN FRONT OF THE DRIVERS SEAT
Additional Notes:
I WAS WAITING ON MY WIFE AT THE GROCERY STORE AND THE WINDSHIELD STARTED TO CRACK A LITTLE AT A TIME. FIRST IT WAS ABOUT 1/2 CRACK AND NOT ITS ABOUT 10-11" CRACK RIGHT IN FRONT OF THE DRIVERS SEAT
Mfg Campaign: 11308212
Recall Date: Feb 10, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNABLE TO GET KEY OUT OF IGNITION WHEN VEHICLE IS IN PARK (IN GARAGE OR ANYWHERE ELSE). FOUND ISSUE ON FORUMS MANY TIMES. SEEMS TO BE RELATED TO GEAR ASSEMBLY. MESSING WITH SHIFTING, BACK INTO PARK, WIGGLING KEY EVENTUALLY GET IT OUT. SOMETIMES IT TAKES 5 MINUTES. HAPPENS AT LEAST 40% OF TIME.
Corrective Action:
UNABLE TO GET KEY OUT OF IGNITION WHEN VEHICLE IS IN PARK (IN GARAGE OR ANYWHERE ELSE). FOUND ISSUE ON FORUMS MANY TIMES. SEEMS TO BE RELATED TO GEAR ASSEMBLY. MESSING WITH SHIFTING, BACK INTO PARK, WIGGLING KEY EVENTUALLY GET IT OUT. SOMETIMES IT TAKES 5 MINUTES. HAPPENS AT LEAST 40% OF TIME.
Additional Notes:
UNABLE TO GET KEY OUT OF IGNITION WHEN VEHICLE IS IN PARK (IN GARAGE OR ANYWHERE ELSE). FOUND ISSUE ON FORUMS MANY TIMES. SEEMS TO BE RELATED TO GEAR ASSEMBLY. MESSING WITH SHIFTING, BACK INTO PARK, WIGGLING KEY EVENTUALLY GET IT OUT. SOMETIMES IT TAKES 5 MINUTES. HAPPENS AT LEAST 40% OF TIME.
Mfg Campaign: 11307875
Recall Date: Feb 8, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
MY WINDSHIELD CRACKED WHILE SITTING IN A PARKING GARAGE DURING A WORKDAY. THE CRACK STARTED OFF ABOUT 12", AND ABOUT A MONTH LATER SPREAD ALL THE WAY ACROSS THE WINDSHIELD.
Corrective Action:
MY WINDSHIELD CRACKED WHILE SITTING IN A PARKING GARAGE DURING A WORKDAY. THE CRACK STARTED OFF ABOUT 12", AND ABOUT A MONTH LATER SPREAD ALL THE WAY ACROSS THE WINDSHIELD.
Additional Notes:
MY WINDSHIELD CRACKED WHILE SITTING IN A PARKING GARAGE DURING A WORKDAY. THE CRACK STARTED OFF ABOUT 12", AND ABOUT A MONTH LATER SPREAD ALL THE WAY ACROSS THE WINDSHIELD.
Mfg Campaign: 11307212
Recall Date: Feb 5, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WHEN GOING TO PARK, I SHIFT THE CAR INTO PARK AND TURN OFF THE ENGINE BUT THE KEY IS STUCK IN THE IGNITION. THIS HAS HAPPENED EVERY TIME I'VE DRIVEN FOR THE LAST THREE DAYS. THE ONLY WAY TO GET IT TO COME OUT IS TO TURN IT BACK ON AND TRYING SHIFTING INTO PARK AGAIN, OCCASIONALLY SEVERAL TIMES BEFORE IT RECOGNIZES THAT IT'S IN PARK AND WILL RELEASE THE KEY.
Corrective Action:
WHEN GOING TO PARK, I SHIFT THE CAR INTO PARK AND TURN OFF THE ENGINE BUT THE KEY IS STUCK IN THE IGNITION. THIS HAS HAPPENED EVERY TIME I'VE DRIVEN FOR THE LAST THREE DAYS. THE ONLY WAY TO GET IT TO COME OUT IS TO TURN IT BACK ON AND TRYING SHIFTING INTO PARK AGAIN, OCCASIONALLY SEVERAL TIMES BEFORE IT RECOGNIZES THAT IT'S IN PARK AND WILL RELEASE THE KEY.
Additional Notes:
WHEN GOING TO PARK, I SHIFT THE CAR INTO PARK AND TURN OFF THE ENGINE BUT THE KEY IS STUCK IN THE IGNITION. THIS HAS HAPPENED EVERY TIME I'VE DRIVEN FOR THE LAST THREE DAYS. THE ONLY WAY TO GET IT TO COME OUT IS TO TURN IT BACK ON AND TRYING SHIFTING INTO PARK AGAIN, OCCASIONALLY SEVERAL TIMES BEFORE IT RECOGNIZES THAT IT'S IN PARK AND WILL RELEASE THE KEY.
Mfg Campaign: 11306820
Recall Date: Feb 3, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I BOUGHT MY SUBARU OUTBACK NEW FROM THE DEALER IN JUNE OF 2017. SINCE THEN I HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES. THE FIRST CRACK, IN 2017 WAS THE RESULT OF A BLACK WALNUT FALLING FROM A TREE IN WHICH THE CAR WAS PARKED UNDER. THE CRACK WENT FROM THE DRIVER'S SIDE ALL THE WAY ACROSS THE WINDSHIELD. THE SECOND CRACK IN 2018 WAS FROM GRAVEL ON A HIGHWAY EXIT WHEN THE CAR WAS TRAVELING AT 35MPH. THE CRACK STARTED AT THE TOP OF THE WINDSHIELD AND GREW ALL THE WAY DOWN AND ACROSS THE DRIVER'S SIDE IN LESS THAN A DAY. THE THIRD CRACK HAPPENED IN JANUARY 2020, THE CAR WAS TRAVELING AT 65MPH ON RT 95 WHEN THE DRIVER HEARD A POP AND A CRACK APPEARED AT THE BOTTOM OF THE WINDSHIELD. THE DRIVER HAD NOT SEEN AN OBJECT HIT THE GLASS NOR HEARD ANYTHING GREATER THAN THE SMALL POP OF THE GLASS.
Corrective Action:
I BOUGHT MY SUBARU OUTBACK NEW FROM THE DEALER IN JUNE OF 2017. SINCE THEN I HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES. THE FIRST CRACK, IN 2017 WAS THE RESULT OF A BLACK WALNUT FALLING FROM A TREE IN WHICH THE CAR WAS PARKED UNDER. THE CRACK WENT FROM THE DRIVER'S SIDE ALL THE WAY ACROSS THE WINDSHIELD. THE SECOND CRACK IN 2018 WAS FROM GRAVEL ON A HIGHWAY EXIT WHEN THE CAR WAS TRAVELING AT 35MPH. THE CRACK STARTED AT THE TOP OF THE WINDSHIELD AND GREW ALL THE WAY DOWN AND ACROSS THE DRIVER'S SIDE IN LESS THAN A DAY. THE THIRD CRACK HAPPENED IN JANUARY 2020, THE CAR WAS TRAVELING AT 65MPH ON RT 95 WHEN THE DRIVER HEARD A POP AND A CRACK APPEARED AT THE BOTTOM OF THE WINDSHIELD. THE DRIVER HAD NOT SEEN AN OBJECT HIT THE GLASS NOR HEARD ANYTHING GREATER THAN THE SMALL POP OF THE GLASS.
Additional Notes:
I BOUGHT MY SUBARU OUTBACK NEW FROM THE DEALER IN JUNE OF 2017. SINCE THEN I HAVE HAD TO REPLACE THE WINDSHIELD THREE TIMES. THE FIRST CRACK, IN 2017 WAS THE RESULT OF A BLACK WALNUT FALLING FROM A TREE IN WHICH THE CAR WAS PARKED UNDER. THE CRACK WENT FROM THE DRIVER'S SIDE ALL THE WAY ACROSS THE WINDSHIELD. THE SECOND CRACK IN 2018 WAS FROM GRAVEL ON A HIGHWAY EXIT WHEN THE CAR WAS TRAVELING AT 35MPH. THE CRACK STARTED AT THE TOP OF THE WINDSHIELD AND GREW ALL THE WAY DOWN AND ACROSS THE DRIVER'S SIDE IN LESS THAN A DAY. THE THIRD CRACK HAPPENED IN JANUARY 2020, THE CAR WAS TRAVELING AT 65MPH ON RT 95 WHEN THE DRIVER HEARD A POP AND A CRACK APPEARED AT THE BOTTOM OF THE WINDSHIELD. THE DRIVER HAD NOT SEEN AN OBJECT HIT THE GLASS NOR HEARD ANYTHING GREATER THAN THE SMALL POP OF THE GLASS.
Mfg Campaign: 11302780
Recall Date: Jan 29, 2020
Subaru Of America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
CAR LOST POWER AND ENGINE SHUT DOWN WHILE AT FREEWAY SPEED WITH 1/8 TANK APPARENT REMAINING ON THE GAS GAUGE AND 60 MILES REMAINING ON THE MILES TO GO INDICATOR. ADDED 1 GALLON AT ROADSIDE AND CAR STARTED IMMEDIATELY. ADDED AN ADDITIONAL 15.5 GALLONS AT A STATION 12 MILES FROM POINT THE ENGINE SHUT DOWN. THIS LEAVES BETWEEN 2 AND 2.5 GALLONS OF UNUSED FUEL IN THE TANK AT THE POINT THE CAR SHUT DOWN FROM FUEL STARVATION.
Corrective Action:
CAR LOST POWER AND ENGINE SHUT DOWN WHILE AT FREEWAY SPEED WITH 1/8 TANK APPARENT REMAINING ON THE GAS GAUGE AND 60 MILES REMAINING ON THE MILES TO GO INDICATOR. ADDED 1 GALLON AT ROADSIDE AND CAR STARTED IMMEDIATELY. ADDED AN ADDITIONAL 15.5 GALLONS AT A STATION 12 MILES FROM POINT THE ENGINE SHUT DOWN. THIS LEAVES BETWEEN 2 AND 2.5 GALLONS OF UNUSED FUEL IN THE TANK AT THE POINT THE CAR SHUT DOWN FROM FUEL STARVATION.
Additional Notes:
CAR LOST POWER AND ENGINE SHUT DOWN WHILE AT FREEWAY SPEED WITH 1/8 TANK APPARENT REMAINING ON THE GAS GAUGE AND 60 MILES REMAINING ON THE MILES TO GO INDICATOR. ADDED 1 GALLON AT ROADSIDE AND CAR STARTED IMMEDIATELY. ADDED AN ADDITIONAL 15.5 GALLONS AT A STATION 12 MILES FROM POINT THE ENGINE SHUT DOWN. THIS LEAVES BETWEEN 2 AND 2.5 GALLONS OF UNUSED FUEL IN THE TANK AT THE POINT THE CAR SHUT DOWN FROM FUEL STARVATION.
Mfg Campaign: 11302920
Recall Date: Jan 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED AND I'M NOT SURE WHY. STARTED SMALL; STRETCHED COMPLETELY ACROSS WITHIN TWO DAYS. DRIVING IT WITH THE CRACK DIDN'T FEEL SAFE. HARD TO SAY IF IT WAS HAPPENING WILE THE CAR WAS MOVING OR WHILE IT WAS PARKED SINCE IT HAPPENED SLOWLY.
Corrective Action:
WINDSHIELD CRACKED AND I'M NOT SURE WHY. STARTED SMALL; STRETCHED COMPLETELY ACROSS WITHIN TWO DAYS. DRIVING IT WITH THE CRACK DIDN'T FEEL SAFE. HARD TO SAY IF IT WAS HAPPENING WILE THE CAR WAS MOVING OR WHILE IT WAS PARKED SINCE IT HAPPENED SLOWLY.
Additional Notes:
WINDSHIELD CRACKED AND I'M NOT SURE WHY. STARTED SMALL; STRETCHED COMPLETELY ACROSS WITHIN TWO DAYS. DRIVING IT WITH THE CRACK DIDN'T FEEL SAFE. HARD TO SAY IF IT WAS HAPPENING WILE THE CAR WAS MOVING OR WHILE IT WAS PARKED SINCE IT HAPPENED SLOWLY.
Mfg Campaign: 11302657
Recall Date: Jan 28, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
UNEXPLAINED WINDSHIELD CRACKING STARTING FROM THE PASSENGER SIDE AT THE EDGE OF THE WINDOW BY THE DEFROSTER.
Corrective Action:
UNEXPLAINED WINDSHIELD CRACKING STARTING FROM THE PASSENGER SIDE AT THE EDGE OF THE WINDOW BY THE DEFROSTER.
Additional Notes:
UNEXPLAINED WINDSHIELD CRACKING STARTING FROM THE PASSENGER SIDE AT THE EDGE OF THE WINDOW BY THE DEFROSTER.
Mfg Campaign: 11302123
Recall Date: Jan 26, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD DEVELOPED A HORIZONTAL CRACK ON THE DRIVER SIDE ONLY A YEAR AND HALF INTO OWNERSHIP. NOTHING WAS OBSERVED TO HAVE STRUCK THE VEHICLE. THE CRACK WAS NOT THERE IN THE EVENING WHEN THE VEHICLE WAS PARKED IN OUR CARPORT. IT WAS OBSERVED WHEN WE WENT TO DRIVE THE VEHICLE IN THE MORNING (JULY 10, 2018). SAN DIEGO WAS EXPERIENCING AVERAGE SUMMER TEMPERATURES. THE WINDSHIELD WAS REPLACED AT OUR OWN COST, AS THE DEALERSHIP WOULD NOT TAKE RESPONSIBILITY. A SECOND CRACK IN THE EXACT SAME PLACE HAS APPEARED APPROXIMATELY 18 MONTHS LATER. AGAIN, THERE WAS NO CRACK WHEN THE VEHICLE WAS PARKED IN OUR DRIVEWAY IN THE EVENING. NOTHING STRUCK THE VEHICLE'S WINDSHIELD IN THE DAYS PRIOR. IN THE MORNING, WE CAME OUT TO AN IDENTICAL HORIZONTAL CRACK ON THE DRIVER'S SIDE OF THE WINDSHIELD (JANUARY 21, 2020). THE TEMPERATURE WAS CONSISTENT WITH THE WINTER AVERAGE (LOW OF 45F). AS WE HAVE MOVED CITIES (SAN DIEGO TO PORTLAND), WE TOOK THE VEHICLE IN TO HAVE IT LOOKED AT, AS WE ALSO HAD A SAFETY RECALL THAT NEEDED TO BE FIXED. AGAIN, THE DEALERSHIP CLAIMED THAT IT WASN'T THEIR RESPONSIBILITY AND THAT SOMETHING MUST HAVE HIT THE WINDSHIELD AT EXACTLY THE SAME PLACE. THE MECHANIC DID NOT THINK THAT ANYTHING STRUCK THE VEHICLE. THE ASSISTANT MANAGER MOTIONED FOR HIM TO BE QUIET AND THEN TRIED TO CONVINCE MY WIFE THAT IT WAS A ROCK.
Corrective Action:
THE WINDSHIELD DEVELOPED A HORIZONTAL CRACK ON THE DRIVER SIDE ONLY A YEAR AND HALF INTO OWNERSHIP. NOTHING WAS OBSERVED TO HAVE STRUCK THE VEHICLE. THE CRACK WAS NOT THERE IN THE EVENING WHEN THE VEHICLE WAS PARKED IN OUR CARPORT. IT WAS OBSERVED WHEN WE WENT TO DRIVE THE VEHICLE IN THE MORNING (JULY 10, 2018). SAN DIEGO WAS EXPERIENCING AVERAGE SUMMER TEMPERATURES. THE WINDSHIELD WAS REPLACED AT OUR OWN COST, AS THE DEALERSHIP WOULD NOT TAKE RESPONSIBILITY. A SECOND CRACK IN THE EXACT SAME PLACE HAS APPEARED APPROXIMATELY 18 MONTHS LATER. AGAIN, THERE WAS NO CRACK WHEN THE VEHICLE WAS PARKED IN OUR DRIVEWAY IN THE EVENING. NOTHING STRUCK THE VEHICLE'S WINDSHIELD IN THE DAYS PRIOR. IN THE MORNING, WE CAME OUT TO AN IDENTICAL HORIZONTAL CRACK ON THE DRIVER'S SIDE OF THE WINDSHIELD (JANUARY 21, 2020). THE TEMPERATURE WAS CONSISTENT WITH THE WINTER AVERAGE (LOW OF 45F). AS WE HAVE MOVED CITIES (SAN DIEGO TO PORTLAND), WE TOOK THE VEHICLE IN TO HAVE IT LOOKED AT, AS WE ALSO HAD A SAFETY RECALL THAT NEEDED TO BE FIXED. AGAIN, THE DEALERSHIP CLAIMED THAT IT WASN'T THEIR RESPONSIBILITY AND THAT SOMETHING MUST HAVE HIT THE WINDSHIELD AT EXACTLY THE SAME PLACE. THE MECHANIC DID NOT THINK THAT ANYTHING STRUCK THE VEHICLE. THE ASSISTANT MANAGER MOTIONED FOR HIM TO BE QUIET AND THEN TRIED TO CONVINCE MY WIFE THAT IT WAS A ROCK.
Additional Notes:
THE WINDSHIELD DEVELOPED A HORIZONTAL CRACK ON THE DRIVER SIDE ONLY A YEAR AND HALF INTO OWNERSHIP. NOTHING WAS OBSERVED TO HAVE STRUCK THE VEHICLE. THE CRACK WAS NOT THERE IN THE EVENING WHEN THE VEHICLE WAS PARKED IN OUR CARPORT. IT WAS OBSERVED WHEN WE WENT TO DRIVE THE VEHICLE IN THE MORNING (JULY 10, 2018). SAN DIEGO WAS EXPERIENCING AVERAGE SUMMER TEMPERATURES. THE WINDSHIELD WAS REPLACED AT OUR OWN COST, AS THE DEALERSHIP WOULD NOT TAKE RESPONSIBILITY. A SECOND CRACK IN THE EXACT SAME PLACE HAS APPEARED APPROXIMATELY 18 MONTHS LATER. AGAIN, THERE WAS NO CRACK WHEN THE VEHICLE WAS PARKED IN OUR DRIVEWAY IN THE EVENING. NOTHING STRUCK THE VEHICLE'S WINDSHIELD IN THE DAYS PRIOR. IN THE MORNING, WE CAME OUT TO AN IDENTICAL HORIZONTAL CRACK ON THE DRIVER'S SIDE OF THE WINDSHIELD (JANUARY 21, 2020). THE TEMPERATURE WAS CONSISTENT WITH THE WINTER AVERAGE (LOW OF 45F). AS WE HAVE MOVED CITIES (SAN DIEGO TO PORTLAND), WE TOOK THE VEHICLE IN TO HAVE IT LOOKED AT, AS WE ALSO HAD A SAFETY RECALL THAT NEEDED TO BE FIXED. AGAIN, THE DEALERSHIP CLAIMED THAT IT WASN'T THEIR RESPONSIBILITY AND THAT SOMETHING MUST HAVE HIT THE WINDSHIELD AT EXACTLY THE SAME PLACE. THE MECHANIC DID NOT THINK THAT ANYTHING STRUCK THE VEHICLE. THE ASSISTANT MANAGER MOTIONED FOR HIM TO BE QUIET AND THEN TRIED TO CONVINCE MY WIFE THAT IT WAS A ROCK.
Mfg Campaign: 11301747
Recall Date: Jan 24, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
CANNOT REMOVE IGNITION KEY WHEN DONE DRIVING. NOT ALWAYS, BUT RANDOMLY.
Corrective Action:
CANNOT REMOVE IGNITION KEY WHEN DONE DRIVING. NOT ALWAYS, BUT RANDOMLY.
Additional Notes:
CANNOT REMOVE IGNITION KEY WHEN DONE DRIVING. NOT ALWAYS, BUT RANDOMLY.
Mfg Campaign: 11300732
Recall Date: Jan 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON HWY 101 IN PASO ROBLES , HEARD A LARGE POP. AFTER STOPPING NOTICED A CRACK APPROX 8 INCHES LONG ON PASSENGER SIDE ABOUT HALFWAY UP APPARENTLY EMANATING FROM THE EDGE OF THE WINDSHIELD. DID NOT SEE AN OBVIOUS ROCK HIT.
Corrective Action:
WHILE DRIVING ON HWY 101 IN PASO ROBLES , HEARD A LARGE POP. AFTER STOPPING NOTICED A CRACK APPROX 8 INCHES LONG ON PASSENGER SIDE ABOUT HALFWAY UP APPARENTLY EMANATING FROM THE EDGE OF THE WINDSHIELD. DID NOT SEE AN OBVIOUS ROCK HIT.
Additional Notes:
WHILE DRIVING ON HWY 101 IN PASO ROBLES , HEARD A LARGE POP. AFTER STOPPING NOTICED A CRACK APPROX 8 INCHES LONG ON PASSENGER SIDE ABOUT HALFWAY UP APPARENTLY EMANATING FROM THE EDGE OF THE WINDSHIELD. DID NOT SEE AN OBVIOUS ROCK HIT.
Mfg Campaign: 11300545
Recall Date: Jan 20, 2020
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