Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT OR WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, INCLUDING LITHIA RENO SUBARU (775-800-5534, LOCATED AT 2270 KIETZKE LN, RENO, NV 89502). BOTH DEALERS INSISTED THAT THE WINDSHIELD WAS IMPACTED BY SOMETHING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000. THE VIN WAS UNKNOWN.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT OR WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, INCLUDING LITHIA RENO SUBARU (775-800-5534, LOCATED AT 2270 KIETZKE LN, RENO, NV 89502). BOTH DEALERS INSISTED THAT THE WINDSHIELD WAS IMPACTED BY SOMETHING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000. THE VIN WAS UNKNOWN.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT THE WINDSHIELD CRACKED WITHOUT IMPACT OR WARNING. THE VEHICLE WAS TAKEN TO TWO DIFFERENT DEALERS, INCLUDING LITHIA RENO SUBARU (775-800-5534, LOCATED AT 2270 KIETZKE LN, RENO, NV 89502). BOTH DEALERS INSISTED THAT THE WINDSHIELD WAS IMPACTED BY SOMETHING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 29,000. THE VIN WAS UNKNOWN.
Mfg Campaign: 11276969
Recall Date: Oct 29, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WINDSHIELD DEVELOPED A CRACK FROM THE BOTTOM CORNER OF THE DRIVER'S SIDE FOR NO APPARENT REASON WHEN THE CAR WAS GARAGED. THERE WAS NO ROCK OR OTHER DAMAGE TO CAUSE IT. IT HAS SPREAD ACROSS THE WINDSHIELD. THE WINDSHIELD REPLACEMENT IS PROHIBITIVELY EXPENSIVE AND THIS IS A KNOWN PROBLEM TO SUBARU.
Corrective Action:
THE WINDSHIELD DEVELOPED A CRACK FROM THE BOTTOM CORNER OF THE DRIVER'S SIDE FOR NO APPARENT REASON WHEN THE CAR WAS GARAGED. THERE WAS NO ROCK OR OTHER DAMAGE TO CAUSE IT. IT HAS SPREAD ACROSS THE WINDSHIELD. THE WINDSHIELD REPLACEMENT IS PROHIBITIVELY EXPENSIVE AND THIS IS A KNOWN PROBLEM TO SUBARU.
Additional Notes:
THE WINDSHIELD DEVELOPED A CRACK FROM THE BOTTOM CORNER OF THE DRIVER'S SIDE FOR NO APPARENT REASON WHEN THE CAR WAS GARAGED. THERE WAS NO ROCK OR OTHER DAMAGE TO CAUSE IT. IT HAS SPREAD ACROSS THE WINDSHIELD. THE WINDSHIELD REPLACEMENT IS PROHIBITIVELY EXPENSIVE AND THIS IS A KNOWN PROBLEM TO SUBARU.
Mfg Campaign: 11271492
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD HAS BROKEN FOR THE 2ND TIME SINCE PURCHASE. BOTH TIMES SUBARU GLASS.
Corrective Action:
WINDSHIELD HAS BROKEN FOR THE 2ND TIME SINCE PURCHASE. BOTH TIMES SUBARU GLASS.
Additional Notes:
WINDSHIELD HAS BROKEN FOR THE 2ND TIME SINCE PURCHASE. BOTH TIMES SUBARU GLASS.
Mfg Campaign: 11271493
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WITHIN A COUPLE WEEKS OF HAVING TO HAVE OUR WINDSHIELD FIXED, I WAS DRIVING STRAIGHT AHEAD ON A FREEWAY, APPROXIMATELY 70 MPH, WHEN A CRACK STREAKED ACROSS OUR WINDSHIELD. WE COULDN'T FIGURE OUT WHY, THINKING MAYBE A TINY ROCK HIT US. A FEW DAYS LATER WE ASKED SUBARU TO FIX IT, BUT THEY SAID THAT'S NOT WHAT THEY DO AND SENT US TO A LOCAL AUTO GLASS COMPANY. THEY SAID THESE NEW WINDSHIELDS WITH ALL THE TECHNOLOGY LIKE EYESIGHT, ETC. SEEM TO MAKE THE WINDSHIELDS MORE FRAGILE. ON JUNE 1ST, 2017 (OUR CAR WAS ONLY 6 MONTHS OLD), HAVING THE WINDSHIELD REPLACED, WE PICKED IT UP TO A TUNE OF $1,485.02. I WONDERED WHEN WE WOULD HAVE TO BE BACK IN FOR ANOTHER FIX. VERY CONCERNING.
Corrective Action:
WITHIN A COUPLE WEEKS OF HAVING TO HAVE OUR WINDSHIELD FIXED, I WAS DRIVING STRAIGHT AHEAD ON A FREEWAY, APPROXIMATELY 70 MPH, WHEN A CRACK STREAKED ACROSS OUR WINDSHIELD. WE COULDN'T FIGURE OUT WHY, THINKING MAYBE A TINY ROCK HIT US. A FEW DAYS LATER WE ASKED SUBARU TO FIX IT, BUT THEY SAID THAT'S NOT WHAT THEY DO AND SENT US TO A LOCAL AUTO GLASS COMPANY. THEY SAID THESE NEW WINDSHIELDS WITH ALL THE TECHNOLOGY LIKE EYESIGHT, ETC. SEEM TO MAKE THE WINDSHIELDS MORE FRAGILE. ON JUNE 1ST, 2017 (OUR CAR WAS ONLY 6 MONTHS OLD), HAVING THE WINDSHIELD REPLACED, WE PICKED IT UP TO A TUNE OF $1,485.02. I WONDERED WHEN WE WOULD HAVE TO BE BACK IN FOR ANOTHER FIX. VERY CONCERNING.
Additional Notes:
WITHIN A COUPLE WEEKS OF HAVING TO HAVE OUR WINDSHIELD FIXED, I WAS DRIVING STRAIGHT AHEAD ON A FREEWAY, APPROXIMATELY 70 MPH, WHEN A CRACK STREAKED ACROSS OUR WINDSHIELD. WE COULDN'T FIGURE OUT WHY, THINKING MAYBE A TINY ROCK HIT US. A FEW DAYS LATER WE ASKED SUBARU TO FIX IT, BUT THEY SAID THAT'S NOT WHAT THEY DO AND SENT US TO A LOCAL AUTO GLASS COMPANY. THEY SAID THESE NEW WINDSHIELDS WITH ALL THE TECHNOLOGY LIKE EYESIGHT, ETC. SEEM TO MAKE THE WINDSHIELDS MORE FRAGILE. ON JUNE 1ST, 2017 (OUR CAR WAS ONLY 6 MONTHS OLD), HAVING THE WINDSHIELD REPLACED, WE PICKED IT UP TO A TUNE OF $1,485.02. I WONDERED WHEN WE WOULD HAVE TO BE BACK IN FOR ANOTHER FIX. VERY CONCERNING.
Mfg Campaign: 11271549
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELD CRACKING.
Corrective Action:
WINDSHIELD CRACKING.
Additional Notes:
WINDSHIELD CRACKING.
Mfg Campaign: 11271599
Recall Date: Oct 28, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD DEVELOPED A CRACK FROM THE VERY TOP EDGE WITHOUT ANY IMPACT OR SIGNS OF DAMAGE. VEHICLE WAS STATIONARY AND IN A COVERED GARAGE.
Corrective Action:
WINDSHIELD DEVELOPED A CRACK FROM THE VERY TOP EDGE WITHOUT ANY IMPACT OR SIGNS OF DAMAGE. VEHICLE WAS STATIONARY AND IN A COVERED GARAGE.
Additional Notes:
WINDSHIELD DEVELOPED A CRACK FROM THE VERY TOP EDGE WITHOUT ANY IMPACT OR SIGNS OF DAMAGE. VEHICLE WAS STATIONARY AND IN A COVERED GARAGE.
Mfg Campaign: 11271301
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THE WINDSHIELD CRACKED AND BY THE END OF THE DAY (SITTING IN A PARKING LOT) WAS SEVERAL FEET LONG. I TOOK IT TO THE DEALER SERVICE CENTER AND HAD IT REPLACED. USED MY INSURANCE CLAIM AND PAID OUT OF POCKET.
Corrective Action:
THE WINDSHIELD CRACKED AND BY THE END OF THE DAY (SITTING IN A PARKING LOT) WAS SEVERAL FEET LONG. I TOOK IT TO THE DEALER SERVICE CENTER AND HAD IT REPLACED. USED MY INSURANCE CLAIM AND PAID OUT OF POCKET.
Additional Notes:
THE WINDSHIELD CRACKED AND BY THE END OF THE DAY (SITTING IN A PARKING LOT) WAS SEVERAL FEET LONG. I TOOK IT TO THE DEALER SERVICE CENTER AND HAD IT REPLACED. USED MY INSURANCE CLAIM AND PAID OUT OF POCKET.
Mfg Campaign: 11271405
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACKED WHILE CAR WAS PARKED.
Corrective Action:
WINDSHIELD CRACKED WHILE CAR WAS PARKED.
Additional Notes:
WINDSHIELD CRACKED WHILE CAR WAS PARKED.
Mfg Campaign: 11271412
Recall Date: Oct 27, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I OWN AND DRIVE A 2017 SUBARU OUTBACK PREMIUM. I LIKE THIS CAR AND ENJOY DRIVING IT. MY CAR HAS THE FULL EYESIGHT SAFETY SYSTEM. ON SEPTEMBER 27 2019 I WAS DRIVING SOUTHBOUND ON THE NORTHEAST EXTENSION OF THE PENNSYLVANIA TURNPIKE. I WAS A FEW MILES SOUTH OF THE LANSDALE EXIT IN THE MIDDLE LANE OF THREE. THE ROAD WAS DRY, THE WEATHER CLEAR AND TEMPERATURE ABOUT 80 DEGREES. I WAS DRIVING BETWEEN 65 AND 70 MPH. A CAR PASSED ME ON THE RIGHT AT A HIGH RATE OF SPEED AND PULLED INTO MY LANE IN FRONT OF ME. MY SUBARU PRE-COLLISION BRAKING SYSTEM SLAMMED ON THE BRAKES AND BROUGHT ME TO AN ABRUPT STOP IN MY LANE. I HAD NO CONTROL OF THE VEHICLE. MY WIFE WAS SCREAMING ' WHAT ARE YOU DOING ? WHAT ARE YOU DOING ? 'MY EYES WENT TO THE REAR VIEW MIRROR TO SEE WHO WAS GOING TO HIT ME. MY FOOT STAYED ON THE ACCELERATOR TRYING TO KEEP MOVING. THE PRE-COLLISION BRAKING SYSTEM FINALLY RELEASED THE CAR AND I WAS ABLE TO MOVE AGAIN. I MOVED TO THE RIGHT LANE AND PUT MY EMERGENCY FOUR WAY FLASHERS ON. IT HAPPENED TWO MORE TIMES IN THE NEXT MILE. I PULLED OVER AND CALLED THE DEALERSHIP AND THEY ADVISED HOW TO TURN OFF THE PRE-COLLISION BRAKING SYSTEM. ON OCTOBER 3RD I TOOK MY OUTBACK TO THE CIOCCA SUBARU DEALERSHIP IN ALLENTOWN PA. THEY KEPT THE CAR FOR A WEEK AND CLAIMED THERE IS NOTHING WRONG WITH THEIR EYESIGHT SYSTEM. I DON'T FEEL SAFE DRIVING THIS CAR.
Corrective Action:
I OWN AND DRIVE A 2017 SUBARU OUTBACK PREMIUM. I LIKE THIS CAR AND ENJOY DRIVING IT. MY CAR HAS THE FULL EYESIGHT SAFETY SYSTEM. ON SEPTEMBER 27 2019 I WAS DRIVING SOUTHBOUND ON THE NORTHEAST EXTENSION OF THE PENNSYLVANIA TURNPIKE. I WAS A FEW MILES SOUTH OF THE LANSDALE EXIT IN THE MIDDLE LANE OF THREE. THE ROAD WAS DRY, THE WEATHER CLEAR AND TEMPERATURE ABOUT 80 DEGREES. I WAS DRIVING BETWEEN 65 AND 70 MPH. A CAR PASSED ME ON THE RIGHT AT A HIGH RATE OF SPEED AND PULLED INTO MY LANE IN FRONT OF ME. MY SUBARU PRE-COLLISION BRAKING SYSTEM SLAMMED ON THE BRAKES AND BROUGHT ME TO AN ABRUPT STOP IN MY LANE. I HAD NO CONTROL OF THE VEHICLE. MY WIFE WAS SCREAMING ' WHAT ARE YOU DOING ? WHAT ARE YOU DOING ? 'MY EYES WENT TO THE REAR VIEW MIRROR TO SEE WHO WAS GOING TO HIT ME. MY FOOT STAYED ON THE ACCELERATOR TRYING TO KEEP MOVING. THE PRE-COLLISION BRAKING SYSTEM FINALLY RELEASED THE CAR AND I WAS ABLE TO MOVE AGAIN. I MOVED TO THE RIGHT LANE AND PUT MY EMERGENCY FOUR WAY FLASHERS ON. IT HAPPENED TWO MORE TIMES IN THE NEXT MILE. I PULLED OVER AND CALLED THE DEALERSHIP AND THEY ADVISED HOW TO TURN OFF THE PRE-COLLISION BRAKING SYSTEM. ON OCTOBER 3RD I TOOK MY OUTBACK TO THE CIOCCA SUBARU DEALERSHIP IN ALLENTOWN PA. THEY KEPT THE CAR FOR A WEEK AND CLAIMED THERE IS NOTHING WRONG WITH THEIR EYESIGHT SYSTEM. I DON'T FEEL SAFE DRIVING THIS CAR.
Additional Notes:
I OWN AND DRIVE A 2017 SUBARU OUTBACK PREMIUM. I LIKE THIS CAR AND ENJOY DRIVING IT. MY CAR HAS THE FULL EYESIGHT SAFETY SYSTEM. ON SEPTEMBER 27 2019 I WAS DRIVING SOUTHBOUND ON THE NORTHEAST EXTENSION OF THE PENNSYLVANIA TURNPIKE. I WAS A FEW MILES SOUTH OF THE LANSDALE EXIT IN THE MIDDLE LANE OF THREE. THE ROAD WAS DRY, THE WEATHER CLEAR AND TEMPERATURE ABOUT 80 DEGREES. I WAS DRIVING BETWEEN 65 AND 70 MPH. A CAR PASSED ME ON THE RIGHT AT A HIGH RATE OF SPEED AND PULLED INTO MY LANE IN FRONT OF ME. MY SUBARU PRE-COLLISION BRAKING SYSTEM SLAMMED ON THE BRAKES AND BROUGHT ME TO AN ABRUPT STOP IN MY LANE. I HAD NO CONTROL OF THE VEHICLE. MY WIFE WAS SCREAMING ' WHAT ARE YOU DOING ? WHAT ARE YOU DOING ? 'MY EYES WENT TO THE REAR VIEW MIRROR TO SEE WHO WAS GOING TO HIT ME. MY FOOT STAYED ON THE ACCELERATOR TRYING TO KEEP MOVING. THE PRE-COLLISION BRAKING SYSTEM FINALLY RELEASED THE CAR AND I WAS ABLE TO MOVE AGAIN. I MOVED TO THE RIGHT LANE AND PUT MY EMERGENCY FOUR WAY FLASHERS ON. IT HAPPENED TWO MORE TIMES IN THE NEXT MILE. I PULLED OVER AND CALLED THE DEALERSHIP AND THEY ADVISED HOW TO TURN OFF THE PRE-COLLISION BRAKING SYSTEM. ON OCTOBER 3RD I TOOK MY OUTBACK TO THE CIOCCA SUBARU DEALERSHIP IN ALLENTOWN PA. THEY KEPT THE CAR FOR A WEEK AND CLAIMED THERE IS NOTHING WRONG WITH THEIR EYESIGHT SYSTEM. I DON'T FEEL SAFE DRIVING THIS CAR.
Mfg Campaign: 11271199
Recall Date: Oct 26, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE WINDSHIELD ON MY 2017 SUBARU OUTBACK WITH 28,000 MI. HAS DEVELOPED A CRACK I SEE THAT A LOT OF OWNERS OF OUTBACKS ARE ALSO HAVING CRACKS DEVELOP. NOT SURE IF THERE IS A RECALL ON THE WINDSHIELD. THE CRACK SHOWED UP AS I PULLED THE CAR OUT OF THE GARAGE I WASN'T EVEN DRIVING ON THE ROAD. THE CRACK IS ON THE TOP OF THE WINDSHIELD NEAR THE CENTER.
Corrective Action:
THE WINDSHIELD ON MY 2017 SUBARU OUTBACK WITH 28,000 MI. HAS DEVELOPED A CRACK I SEE THAT A LOT OF OWNERS OF OUTBACKS ARE ALSO HAVING CRACKS DEVELOP. NOT SURE IF THERE IS A RECALL ON THE WINDSHIELD. THE CRACK SHOWED UP AS I PULLED THE CAR OUT OF THE GARAGE I WASN'T EVEN DRIVING ON THE ROAD. THE CRACK IS ON THE TOP OF THE WINDSHIELD NEAR THE CENTER.
Additional Notes:
THE WINDSHIELD ON MY 2017 SUBARU OUTBACK WITH 28,000 MI. HAS DEVELOPED A CRACK I SEE THAT A LOT OF OWNERS OF OUTBACKS ARE ALSO HAVING CRACKS DEVELOP. NOT SURE IF THERE IS A RECALL ON THE WINDSHIELD. THE CRACK SHOWED UP AS I PULLED THE CAR OUT OF THE GARAGE I WASN'T EVEN DRIVING ON THE ROAD. THE CRACK IS ON THE TOP OF THE WINDSHIELD NEAR THE CENTER.
Mfg Campaign: 11268323
Recall Date: Oct 14, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE IGNITION KEY CANNOT BE REMOVED FROM IGNITION. THIS DOES NOT HAPPEN EVERY TIME, BUT SEVERAL TIMES A WEEK. I HAVE READ MANY ONLINE COMPLAINTS WHERE THIS IS HAPPENING TO SEVERAL SUBARU OWNERS. THEY SAID SUBARU IS CHARGING THE CONSUMER ANYWHERE FROM $375 TO $800 TO FIX IT.
Corrective Action:
THE IGNITION KEY CANNOT BE REMOVED FROM IGNITION. THIS DOES NOT HAPPEN EVERY TIME, BUT SEVERAL TIMES A WEEK. I HAVE READ MANY ONLINE COMPLAINTS WHERE THIS IS HAPPENING TO SEVERAL SUBARU OWNERS. THEY SAID SUBARU IS CHARGING THE CONSUMER ANYWHERE FROM $375 TO $800 TO FIX IT.
Additional Notes:
THE IGNITION KEY CANNOT BE REMOVED FROM IGNITION. THIS DOES NOT HAPPEN EVERY TIME, BUT SEVERAL TIMES A WEEK. I HAVE READ MANY ONLINE COMPLAINTS WHERE THIS IS HAPPENING TO SEVERAL SUBARU OWNERS. THEY SAID SUBARU IS CHARGING THE CONSUMER ANYWHERE FROM $375 TO $800 TO FIX IT.
Mfg Campaign: 11267591
Recall Date: Oct 10, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FAULTY WINDSHIELD, I AM ON MY THIRD WINDSHIELD WHICH HAS JUST CRACKED. THE CRACK ALWAYS BEGINS IN THE SAME PLACE, LOWER PASSENGER SIDE BELOW WINDSHIELD WIPER ASSEMBLY IN DEFROST PORTION OF GLASS. SUBARU HAS REPLACED THE GLASS TWICE AT NO COST AT 27,407 MILES AND 45,099 MILES. NOW AT APPROX. 63,000 MILES IT HAS HAPPENED AGAIN. SUBARU IS "UNAWARE" OF ANY PROBLEM WITH THE WINDSHIELDS IN 2017 OUTBACK MODELS. I AM UNAWARE OF ANY ROCK IMPACT TO THE GLASS. WHILE IN MOTION ON THE HIGHWAY, I HEAR A POP SOUND AND CRACK BEGINS TO FORM AND SPREAD QUICKLY.
Corrective Action:
FAULTY WINDSHIELD, I AM ON MY THIRD WINDSHIELD WHICH HAS JUST CRACKED. THE CRACK ALWAYS BEGINS IN THE SAME PLACE, LOWER PASSENGER SIDE BELOW WINDSHIELD WIPER ASSEMBLY IN DEFROST PORTION OF GLASS. SUBARU HAS REPLACED THE GLASS TWICE AT NO COST AT 27,407 MILES AND 45,099 MILES. NOW AT APPROX. 63,000 MILES IT HAS HAPPENED AGAIN. SUBARU IS "UNAWARE" OF ANY PROBLEM WITH THE WINDSHIELDS IN 2017 OUTBACK MODELS. I AM UNAWARE OF ANY ROCK IMPACT TO THE GLASS. WHILE IN MOTION ON THE HIGHWAY, I HEAR A POP SOUND AND CRACK BEGINS TO FORM AND SPREAD QUICKLY.
Additional Notes:
FAULTY WINDSHIELD, I AM ON MY THIRD WINDSHIELD WHICH HAS JUST CRACKED. THE CRACK ALWAYS BEGINS IN THE SAME PLACE, LOWER PASSENGER SIDE BELOW WINDSHIELD WIPER ASSEMBLY IN DEFROST PORTION OF GLASS. SUBARU HAS REPLACED THE GLASS TWICE AT NO COST AT 27,407 MILES AND 45,099 MILES. NOW AT APPROX. 63,000 MILES IT HAS HAPPENED AGAIN. SUBARU IS "UNAWARE" OF ANY PROBLEM WITH THE WINDSHIELDS IN 2017 OUTBACK MODELS. I AM UNAWARE OF ANY ROCK IMPACT TO THE GLASS. WHILE IN MOTION ON THE HIGHWAY, I HEAR A POP SOUND AND CRACK BEGINS TO FORM AND SPREAD QUICKLY.
Mfg Campaign: 11267351
Recall Date: Oct 9, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM:IGNITION:SWITCH
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT TURNED OFF THE VEHICLE, BUT THE KEY COULD NOT BE REMOVED FROM THE IGNITION SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO WEEKS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,700.
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT TURNED OFF THE VEHICLE, BUT THE KEY COULD NOT BE REMOVED FROM THE IGNITION SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO WEEKS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,700.
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT TURNED OFF THE VEHICLE, BUT THE KEY COULD NOT BE REMOVED FROM THE IGNITION SWITCH. THE CONTACT STATED THAT THE FAILURE OCCURRED FOR APPROXIMATELY TWO WEEKS. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 39,700.
Mfg Campaign: 11267393
Recall Date: Oct 9, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
AFTER STOPPING VEHICLE AND PUTTING IT IN PARK, KEY WILL NOT RETURN TO START AND IS STUCK IN IGNITION.
Corrective Action:
AFTER STOPPING VEHICLE AND PUTTING IT IN PARK, KEY WILL NOT RETURN TO START AND IS STUCK IN IGNITION.
Additional Notes:
AFTER STOPPING VEHICLE AND PUTTING IT IN PARK, KEY WILL NOT RETURN TO START AND IS STUCK IN IGNITION.
Mfg Campaign: 11266734
Recall Date: Oct 7, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
Corrective Action:
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
Additional Notes:
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
Mfg Campaign: 11266627
Recall Date: Oct 6, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
Corrective Action:
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
Additional Notes:
THE KEYS COULD NOT BE REMOVED FROM THE IGNITION AFTER SHIFTING THE CAR INTO PARK AND TURNING THE CAR OFF. THE PROBLEM FIRST APPEARED AROUND SEPTEMBER 2019 (APPROXIMATELY 42,000 MILES). OVER THE NEXT FEW WEEKS THE PROBLEM PROGRESSIVELY GOT WORSE, AND REQUIRED SHIFTING FROM NEUTRAL TO PARK MULTIPLE TIMES UNTIL THE KEYS COULD BE REMOVED. THE SELECT LEVER ASSEMBLY (PART 35111AL00B) WAS REPLACED WITH THE NEWER VERSION (PART 35111AL00C) WHICH FIXED THE ISSUE. THE ORIGINAL SELECT LEVER ASSEMBLY (35111AL00B) WAS TESTED AND IT HAD A PROBLEM WITH THE "P" RANGE SWITCH. RESISTANCE ACROSS SELECT LEVER ASSEMBLY PINS 1 AND 2 SHOWED A RESISTANCE OF 2-3 OHMS WHEN THE SELECT LEVER WAS IN THE PARK POSITION. THE SERVICE MANUAL STATES THAT THE "P" RANGE SWITCH RESISTANCE SHOULD BE LESS THAN 1 OHM WHEN IN THE PARK POSITION. THIS HIGH RESISTANCE LIKELY CAUSED THE IGNITION TO FAIL TO RECOGNIZE THAT THE CAR WAS IN PARK AND PREVENTED THE KEYS FROM BEING REMOVED.
Mfg Campaign: 11266627
Recall Date: Oct 6, 2019
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
PASSENGER SIDE REAR STRUT COMPLETELY COLLAPSED/FAILED AT 45000 MILES. I REPLACED (NOT AN EASY JOB) WITH SAME KYB OE PART.
Corrective Action:
PASSENGER SIDE REAR STRUT COMPLETELY COLLAPSED/FAILED AT 45000 MILES. I REPLACED (NOT AN EASY JOB) WITH SAME KYB OE PART.
Additional Notes:
PASSENGER SIDE REAR STRUT COMPLETELY COLLAPSED/FAILED AT 45000 MILES. I REPLACED (NOT AN EASY JOB) WITH SAME KYB OE PART.
Mfg Campaign: 11266670
Recall Date: Oct 6, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
4TH WINDSHIELD REPLACEMENT ON 2017 SUBARU OUTBACK 2.5I PREMIUM WITH EYESIGHT (43,000 MILES). MINOR IMPACT WHILE DRIVING WHICH I'M SURE HAPPENS EVERY DAY TO OTHER MAKES WITHOUT NEEDING TO REPLACE WINDSHIELD. NEVER HAD TO REPLACE A WINDSHIELD IN THIS HOUSEHOLD WITH 80+ YEARS OF DRIVING NON-SUBARUS. SUBARU CANNOT GUARANTEE THAT DEFECTIVE GLASS FROM 2015-2016 IS NOT BEING USED AS OEM REPLACEMENT. WENT WITH AFTERMARKET ON 4TH TIME. SEEMS TO ME THAT SUBARU GLASS IS DEFECTIVE.
Corrective Action:
4TH WINDSHIELD REPLACEMENT ON 2017 SUBARU OUTBACK 2.5I PREMIUM WITH EYESIGHT (43,000 MILES). MINOR IMPACT WHILE DRIVING WHICH I'M SURE HAPPENS EVERY DAY TO OTHER MAKES WITHOUT NEEDING TO REPLACE WINDSHIELD. NEVER HAD TO REPLACE A WINDSHIELD IN THIS HOUSEHOLD WITH 80+ YEARS OF DRIVING NON-SUBARUS. SUBARU CANNOT GUARANTEE THAT DEFECTIVE GLASS FROM 2015-2016 IS NOT BEING USED AS OEM REPLACEMENT. WENT WITH AFTERMARKET ON 4TH TIME. SEEMS TO ME THAT SUBARU GLASS IS DEFECTIVE.
Additional Notes:
4TH WINDSHIELD REPLACEMENT ON 2017 SUBARU OUTBACK 2.5I PREMIUM WITH EYESIGHT (43,000 MILES). MINOR IMPACT WHILE DRIVING WHICH I'M SURE HAPPENS EVERY DAY TO OTHER MAKES WITHOUT NEEDING TO REPLACE WINDSHIELD. NEVER HAD TO REPLACE A WINDSHIELD IN THIS HOUSEHOLD WITH 80+ YEARS OF DRIVING NON-SUBARUS. SUBARU CANNOT GUARANTEE THAT DEFECTIVE GLASS FROM 2015-2016 IS NOT BEING USED AS OEM REPLACEMENT. WENT WITH AFTERMARKET ON 4TH TIME. SEEMS TO ME THAT SUBARU GLASS IS DEFECTIVE.
Mfg Campaign: 11266172
Recall Date: Oct 4, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAN NOT REMOVE KEY AFTER TURNING CAR OFF. VEHICLE IS STATIONARY, IN PARK AND ENGINE OFF WHEN THIS OCCURS. KEY STAYS IN COLUMN. SLAMMING SHIFT LEVER A FEW TIMES SOMETIMES FREES IT UP. SUBARU CLAIMS IT'S NOT A RECALL ISSUE. BEEN HAPPENING EACH DAY THE LAST WEEK.
Corrective Action:
CAN NOT REMOVE KEY AFTER TURNING CAR OFF. VEHICLE IS STATIONARY, IN PARK AND ENGINE OFF WHEN THIS OCCURS. KEY STAYS IN COLUMN. SLAMMING SHIFT LEVER A FEW TIMES SOMETIMES FREES IT UP. SUBARU CLAIMS IT'S NOT A RECALL ISSUE. BEEN HAPPENING EACH DAY THE LAST WEEK.
Additional Notes:
CAN NOT REMOVE KEY AFTER TURNING CAR OFF. VEHICLE IS STATIONARY, IN PARK AND ENGINE OFF WHEN THIS OCCURS. KEY STAYS IN COLUMN. SLAMMING SHIFT LEVER A FEW TIMES SOMETIMES FREES IT UP. SUBARU CLAIMS IT'S NOT A RECALL ISSUE. BEEN HAPPENING EACH DAY THE LAST WEEK.
Mfg Campaign: 11256322
Recall Date: Sep 18, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
HAVE TO REPLACE WINDSHIELD FOR 2ND TIME ON 2017 SUBARU OUTBACK. CRACKS HAVE BEEN BOTH TIMES ON DRIVERS SIDE FROM BOTTOM UP UNDER WIPER WITH NO CHIPS ON WINDSHIELD. THERE WAS A CLASS ACTION SUIT FOR THE SAME PROBLEM FOR THE 2015 AND 16 OUTBACKS WHICH SUBARU LOST BUT SO FAR THEY ARE NOR COVERING THE 2017 MODELS WHICH IS HAS A DIFFERENT WINDSHIELD BUT HAVING NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. THE CRACKING BOTH TIMES WAS FIRST NOTED WHEN THE CAR WAS IN THE OUR GARAGE.
Corrective Action:
HAVE TO REPLACE WINDSHIELD FOR 2ND TIME ON 2017 SUBARU OUTBACK. CRACKS HAVE BEEN BOTH TIMES ON DRIVERS SIDE FROM BOTTOM UP UNDER WIPER WITH NO CHIPS ON WINDSHIELD. THERE WAS A CLASS ACTION SUIT FOR THE SAME PROBLEM FOR THE 2015 AND 16 OUTBACKS WHICH SUBARU LOST BUT SO FAR THEY ARE NOR COVERING THE 2017 MODELS WHICH IS HAS A DIFFERENT WINDSHIELD BUT HAVING NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. THE CRACKING BOTH TIMES WAS FIRST NOTED WHEN THE CAR WAS IN THE OUR GARAGE.
Additional Notes:
HAVE TO REPLACE WINDSHIELD FOR 2ND TIME ON 2017 SUBARU OUTBACK. CRACKS HAVE BEEN BOTH TIMES ON DRIVERS SIDE FROM BOTTOM UP UNDER WIPER WITH NO CHIPS ON WINDSHIELD. THERE WAS A CLASS ACTION SUIT FOR THE SAME PROBLEM FOR THE 2015 AND 16 OUTBACKS WHICH SUBARU LOST BUT SO FAR THEY ARE NOR COVERING THE 2017 MODELS WHICH IS HAS A DIFFERENT WINDSHIELD BUT HAVING NUMEROUS COMPLAINTS FOR THE SAME PROBLEM. THE CRACKING BOTH TIMES WAS FIRST NOTED WHEN THE CAR WAS IN THE OUR GARAGE.
Mfg Campaign: 11256509
Recall Date: Sep 18, 2019
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