Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
MY 2017 SUBARU OUTBACK TOURING CRACKED MY WINDSHIELD.
Corrective Action:
MY 2017 SUBARU OUTBACK TOURING CRACKED MY WINDSHIELD.
Additional Notes:
MY 2017 SUBARU OUTBACK TOURING CRACKED MY WINDSHIELD.
Mfg Campaign: 11320322
Recall Date: Apr 6, 2020
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
TWO ISSUES: - WINDSHIELD - I CAME OUT OF THE GYM TO SEE A HUGE CRACK IN MY WINDSHIELD. ON THE VERY NEXT DAY AS I WAS DRIVING ON THE INTERSTATE A WHAT I ASSUME A SMALL ROCK HIT MY WINDSHIELD AND ANOTHER CRACK SPREAD ACROSS THE WINDSHIELD. -LEATHER DRIVER CAR SEAT - WITHIN ONLY TWO YEARS OF USE, THE CAR SEAT IS RIPPED IN SEVERAL PLACES. NOTHING HAS EVER HAPPENED TO WARRANT SUCH RIPS.
Corrective Action:
TWO ISSUES: - WINDSHIELD - I CAME OUT OF THE GYM TO SEE A HUGE CRACK IN MY WINDSHIELD. ON THE VERY NEXT DAY AS I WAS DRIVING ON THE INTERSTATE A WHAT I ASSUME A SMALL ROCK HIT MY WINDSHIELD AND ANOTHER CRACK SPREAD ACROSS THE WINDSHIELD. -LEATHER DRIVER CAR SEAT - WITHIN ONLY TWO YEARS OF USE, THE CAR SEAT IS RIPPED IN SEVERAL PLACES. NOTHING HAS EVER HAPPENED TO WARRANT SUCH RIPS.
Additional Notes:
TWO ISSUES: - WINDSHIELD - I CAME OUT OF THE GYM TO SEE A HUGE CRACK IN MY WINDSHIELD. ON THE VERY NEXT DAY AS I WAS DRIVING ON THE INTERSTATE A WHAT I ASSUME A SMALL ROCK HIT MY WINDSHIELD AND ANOTHER CRACK SPREAD ACROSS THE WINDSHIELD. -LEATHER DRIVER CAR SEAT - WITHIN ONLY TWO YEARS OF USE, THE CAR SEAT IS RIPPED IN SEVERAL PLACES. NOTHING HAS EVER HAPPENED TO WARRANT SUCH RIPS.
Mfg Campaign: 11319635
Recall Date: Mar 29, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
TWO ISSUES: - WINDSHIELD - I CAME OUT OF THE GYM TO SEE A HUGE CRACK IN MY WINDSHIELD. ON THE VERY NEXT DAY AS I WAS DRIVING ON THE INTERSTATE A WHAT I ASSUME A SMALL ROCK HIT MY WINDSHIELD AND ANOTHER CRACK SPREAD ACROSS THE WINDSHIELD. -LEATHER DRIVER CAR SEAT - WITHIN ONLY TWO YEARS OF USE, THE CAR SEAT IS RIPPED IN SEVERAL PLACES. NOTHING HAS EVER HAPPENED TO WARRANT SUCH RIPS.
Corrective Action:
TWO ISSUES: - WINDSHIELD - I CAME OUT OF THE GYM TO SEE A HUGE CRACK IN MY WINDSHIELD. ON THE VERY NEXT DAY AS I WAS DRIVING ON THE INTERSTATE A WHAT I ASSUME A SMALL ROCK HIT MY WINDSHIELD AND ANOTHER CRACK SPREAD ACROSS THE WINDSHIELD. -LEATHER DRIVER CAR SEAT - WITHIN ONLY TWO YEARS OF USE, THE CAR SEAT IS RIPPED IN SEVERAL PLACES. NOTHING HAS EVER HAPPENED TO WARRANT SUCH RIPS.
Additional Notes:
TWO ISSUES: - WINDSHIELD - I CAME OUT OF THE GYM TO SEE A HUGE CRACK IN MY WINDSHIELD. ON THE VERY NEXT DAY AS I WAS DRIVING ON THE INTERSTATE A WHAT I ASSUME A SMALL ROCK HIT MY WINDSHIELD AND ANOTHER CRACK SPREAD ACROSS THE WINDSHIELD. -LEATHER DRIVER CAR SEAT - WITHIN ONLY TWO YEARS OF USE, THE CAR SEAT IS RIPPED IN SEVERAL PLACES. NOTHING HAS EVER HAPPENED TO WARRANT SUCH RIPS.
Mfg Campaign: 11319635
Recall Date: Mar 29, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WINDSHIELDS, PARTICULARLY THE EYESIGHT EQUIPPED MODELS, ARE EXTREMELY PRONE TO CRACKING, ARGUABLY DEFECTIVE. 5 MONTHS AFTER PURCHASING NEW, I GOT A ROCK CHIP WHILE DRIVING. WHEN GETTING IT REPAIRED IT SPIDERWEBBED, REQUIRING TOTAL REPLACEMENT OF THE WINDSHIELD. 2 WEEKS AFTER REPLACEMENT(AT THE PRICE OF $900), IT GOT ANOTHER ROCK CHIP WHILE DRIVING ON THE HIGHWAY. A YEAR LATER IT GOT ANOTHER ROCK CHIP WHILE HIGHWAY DRIVING, AND A CRACK HAS STARTED TO SPREAD DESPITE BEING REPAIRED. DEPENDING ON HOW FAR IT SPREADS, I'LL BE ON THE THIRD WINDSHIELD IN LESS THAN 50K MILES/3 YEARS OF OWNERSHIP. MY OTHER HIGH MILEAGE CARS(130K AND 225K) ARE BOTH STILL ON ORIGINAL FACTORY GLASS.
Corrective Action:
WINDSHIELDS, PARTICULARLY THE EYESIGHT EQUIPPED MODELS, ARE EXTREMELY PRONE TO CRACKING, ARGUABLY DEFECTIVE. 5 MONTHS AFTER PURCHASING NEW, I GOT A ROCK CHIP WHILE DRIVING. WHEN GETTING IT REPAIRED IT SPIDERWEBBED, REQUIRING TOTAL REPLACEMENT OF THE WINDSHIELD. 2 WEEKS AFTER REPLACEMENT(AT THE PRICE OF $900), IT GOT ANOTHER ROCK CHIP WHILE DRIVING ON THE HIGHWAY. A YEAR LATER IT GOT ANOTHER ROCK CHIP WHILE HIGHWAY DRIVING, AND A CRACK HAS STARTED TO SPREAD DESPITE BEING REPAIRED. DEPENDING ON HOW FAR IT SPREADS, I'LL BE ON THE THIRD WINDSHIELD IN LESS THAN 50K MILES/3 YEARS OF OWNERSHIP. MY OTHER HIGH MILEAGE CARS(130K AND 225K) ARE BOTH STILL ON ORIGINAL FACTORY GLASS.
Additional Notes:
WINDSHIELDS, PARTICULARLY THE EYESIGHT EQUIPPED MODELS, ARE EXTREMELY PRONE TO CRACKING, ARGUABLY DEFECTIVE. 5 MONTHS AFTER PURCHASING NEW, I GOT A ROCK CHIP WHILE DRIVING. WHEN GETTING IT REPAIRED IT SPIDERWEBBED, REQUIRING TOTAL REPLACEMENT OF THE WINDSHIELD. 2 WEEKS AFTER REPLACEMENT(AT THE PRICE OF $900), IT GOT ANOTHER ROCK CHIP WHILE DRIVING ON THE HIGHWAY. A YEAR LATER IT GOT ANOTHER ROCK CHIP WHILE HIGHWAY DRIVING, AND A CRACK HAS STARTED TO SPREAD DESPITE BEING REPAIRED. DEPENDING ON HOW FAR IT SPREADS, I'LL BE ON THE THIRD WINDSHIELD IN LESS THAN 50K MILES/3 YEARS OF OWNERSHIP. MY OTHER HIGH MILEAGE CARS(130K AND 225K) ARE BOTH STILL ON ORIGINAL FACTORY GLASS.
Mfg Campaign: 11319254
Recall Date: Mar 25, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I HAD TO REPLACE MY WINDSHIELD ON MY 2017 OUTBACK 02/14/2020 AND AGAIN ON 03/21/2020. I DIDN'T NOTICE ANY DIRECT IMPACT ON MY WINDSHIELD. ADVANCED AUTO GLASS IN WEATHERFORD, TX WAS THE GLASS COMPANY THAT DID THE REPLACEMENT. THEN THE SECOND TIME DIDN'T NOTICE CRACK EITHER. NEVER HEARD IMPACT. BUT ADVANCED SHOWED ME A SMALL PIN SIZED IMPACT AREA IN THE LOWER PART OF WINDSHIELD, THE PART THAT'S BLACK. THE CRACK WAS TOO LONG TO JUST FIX. SO WAITED TILL THE CRACK EXTENDED TO IN FROM OF DRIVER SIDE.
Corrective Action:
I HAD TO REPLACE MY WINDSHIELD ON MY 2017 OUTBACK 02/14/2020 AND AGAIN ON 03/21/2020. I DIDN'T NOTICE ANY DIRECT IMPACT ON MY WINDSHIELD. ADVANCED AUTO GLASS IN WEATHERFORD, TX WAS THE GLASS COMPANY THAT DID THE REPLACEMENT. THEN THE SECOND TIME DIDN'T NOTICE CRACK EITHER. NEVER HEARD IMPACT. BUT ADVANCED SHOWED ME A SMALL PIN SIZED IMPACT AREA IN THE LOWER PART OF WINDSHIELD, THE PART THAT'S BLACK. THE CRACK WAS TOO LONG TO JUST FIX. SO WAITED TILL THE CRACK EXTENDED TO IN FROM OF DRIVER SIDE.
Additional Notes:
I HAD TO REPLACE MY WINDSHIELD ON MY 2017 OUTBACK 02/14/2020 AND AGAIN ON 03/21/2020. I DIDN'T NOTICE ANY DIRECT IMPACT ON MY WINDSHIELD. ADVANCED AUTO GLASS IN WEATHERFORD, TX WAS THE GLASS COMPANY THAT DID THE REPLACEMENT. THEN THE SECOND TIME DIDN'T NOTICE CRACK EITHER. NEVER HEARD IMPACT. BUT ADVANCED SHOWED ME A SMALL PIN SIZED IMPACT AREA IN THE LOWER PART OF WINDSHIELD, THE PART THAT'S BLACK. THE CRACK WAS TOO LONG TO JUST FIX. SO WAITED TILL THE CRACK EXTENDED TO IN FROM OF DRIVER SIDE.
Mfg Campaign: 11319006
Recall Date: Mar 23, 2020
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY 2017 SUBARU OUTBACK HAS PARASITIC BATTERY DRAIN THAT KILLS THE BATTERY. THE CAR WON'T START MAKING THE VEHICLE UNRELIABLE. THIS IS A ROUTINE ISSUE WITH SUBARU AND NEEDS TO BE ADDRESSED.
Corrective Action:
MY 2017 SUBARU OUTBACK HAS PARASITIC BATTERY DRAIN THAT KILLS THE BATTERY. THE CAR WON'T START MAKING THE VEHICLE UNRELIABLE. THIS IS A ROUTINE ISSUE WITH SUBARU AND NEEDS TO BE ADDRESSED.
Additional Notes:
MY 2017 SUBARU OUTBACK HAS PARASITIC BATTERY DRAIN THAT KILLS THE BATTERY. THE CAR WON'T START MAKING THE VEHICLE UNRELIABLE. THIS IS A ROUTINE ISSUE WITH SUBARU AND NEEDS TO BE ADDRESSED.
Mfg Campaign: 11319014
Recall Date: Mar 23, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY 2017 SUBARU OUTBACK HAS PARASITIC BATTERY DRAIN THAT KILLS THE BATTERY. THE CAR WON'T START MAKING THE VEHICLE UNRELIABLE. THIS IS A ROUTINE ISSUE WITH SUBARU AND NEEDS TO BE ADDRESSED.
Corrective Action:
MY 2017 SUBARU OUTBACK HAS PARASITIC BATTERY DRAIN THAT KILLS THE BATTERY. THE CAR WON'T START MAKING THE VEHICLE UNRELIABLE. THIS IS A ROUTINE ISSUE WITH SUBARU AND NEEDS TO BE ADDRESSED.
Additional Notes:
MY 2017 SUBARU OUTBACK HAS PARASITIC BATTERY DRAIN THAT KILLS THE BATTERY. THE CAR WON'T START MAKING THE VEHICLE UNRELIABLE. THIS IS A ROUTINE ISSUE WITH SUBARU AND NEEDS TO BE ADDRESSED.
Mfg Campaign: 11319014
Recall Date: Mar 23, 2020
Subaru Of America, Inc.
Defect Description:
TIRES
Potential Consequences:
TIRE FAILURE AT LOW MILEAGE. TIRES NOT PASSING SAFETY INSPECTION AFTER APPX 20,000 USE. TREAD DOWN TO 4//32. TIRES PURCHASED AT COSTCO . LINE IS MICHELIN PREMIER A/S . MULTI VISITS TO COSTCO TO INSPECT AFTER TWO INDEPENDENT TIRE INSPECTORS STATED THEY WOULD NOT PASS SAFETY INSPECTION WITH WEAR BARES CLOSE TO TREAD SUFACE. COSTCO REFUSED TO CALL FAILURE STATING THAT IS NORMAL FOR THIS TYPE OF TIRES. THE RATING WAS AT LEAST 60.000 MILES. THERE WAS A RECENT ROAD HAZARD THAT PUNCTURED FRONT TIRE AND COSTCO WANTED TO CHARGE FOR NEW FRONT TIRE. VERY UNSTATISFIED WITH TIRES, FREQUENT SLIPPING AND LOSS OF TRACTION ON SNOW AND RAIN. UNSAFE.
Corrective Action:
TIRE FAILURE AT LOW MILEAGE. TIRES NOT PASSING SAFETY INSPECTION AFTER APPX 20,000 USE. TREAD DOWN TO 4//32. TIRES PURCHASED AT COSTCO . LINE IS MICHELIN PREMIER A/S . MULTI VISITS TO COSTCO TO INSPECT AFTER TWO INDEPENDENT TIRE INSPECTORS STATED THEY WOULD NOT PASS SAFETY INSPECTION WITH WEAR BARES CLOSE TO TREAD SUFACE. COSTCO REFUSED TO CALL FAILURE STATING THAT IS NORMAL FOR THIS TYPE OF TIRES. THE RATING WAS AT LEAST 60.000 MILES. THERE WAS A RECENT ROAD HAZARD THAT PUNCTURED FRONT TIRE AND COSTCO WANTED TO CHARGE FOR NEW FRONT TIRE. VERY UNSTATISFIED WITH TIRES, FREQUENT SLIPPING AND LOSS OF TRACTION ON SNOW AND RAIN. UNSAFE.
Additional Notes:
TIRE FAILURE AT LOW MILEAGE. TIRES NOT PASSING SAFETY INSPECTION AFTER APPX 20,000 USE. TREAD DOWN TO 4//32. TIRES PURCHASED AT COSTCO . LINE IS MICHELIN PREMIER A/S . MULTI VISITS TO COSTCO TO INSPECT AFTER TWO INDEPENDENT TIRE INSPECTORS STATED THEY WOULD NOT PASS SAFETY INSPECTION WITH WEAR BARES CLOSE TO TREAD SUFACE. COSTCO REFUSED TO CALL FAILURE STATING THAT IS NORMAL FOR THIS TYPE OF TIRES. THE RATING WAS AT LEAST 60.000 MILES. THERE WAS A RECENT ROAD HAZARD THAT PUNCTURED FRONT TIRE AND COSTCO WANTED TO CHARGE FOR NEW FRONT TIRE. VERY UNSTATISFIED WITH TIRES, FREQUENT SLIPPING AND LOSS OF TRACTION ON SNOW AND RAIN. UNSAFE.
Mfg Campaign: 11318874
Recall Date: Mar 21, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
LARGE CRACK IN WINDSHIELD APPEARED OUT OF NOWHERE. VEHICLE WAS STATIONARY.
Corrective Action:
LARGE CRACK IN WINDSHIELD APPEARED OUT OF NOWHERE. VEHICLE WAS STATIONARY.
Additional Notes:
LARGE CRACK IN WINDSHIELD APPEARED OUT OF NOWHERE. VEHICLE WAS STATIONARY.
Mfg Campaign: 11318670
Recall Date: Mar 19, 2020
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CVT TRANSMISSION AT 35326 MILES STARTED DISTRIBUTING POWER INDISCRIMINATELY TO ANY OF THE 4 WHEEL CAUSING INSTABILITY AND SHAKING WHEN DRIVING. VERY DIFFICULT TO CONTROL WHEN DRIVING. TRANSMISSION REQUIRES REPLACEMENT.
Corrective Action:
CVT TRANSMISSION AT 35326 MILES STARTED DISTRIBUTING POWER INDISCRIMINATELY TO ANY OF THE 4 WHEEL CAUSING INSTABILITY AND SHAKING WHEN DRIVING. VERY DIFFICULT TO CONTROL WHEN DRIVING. TRANSMISSION REQUIRES REPLACEMENT.
Additional Notes:
CVT TRANSMISSION AT 35326 MILES STARTED DISTRIBUTING POWER INDISCRIMINATELY TO ANY OF THE 4 WHEEL CAUSING INSTABILITY AND SHAKING WHEN DRIVING. VERY DIFFICULT TO CONTROL WHEN DRIVING. TRANSMISSION REQUIRES REPLACEMENT.
Mfg Campaign: 11318320
Recall Date: Mar 16, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
NOTICED A CRACK IN THE WINDSHIELD. NO IMPACT OR EVENT CAUSED THE EVENT. FILED CLAIM WITH MY INSURANCE COMPANY. WE NOTICED CRACK AFTER A COUPLE OF MINUTES DRIVING AFTER STOPPING FOR LUNCH.
Corrective Action:
NOTICED A CRACK IN THE WINDSHIELD. NO IMPACT OR EVENT CAUSED THE EVENT. FILED CLAIM WITH MY INSURANCE COMPANY. WE NOTICED CRACK AFTER A COUPLE OF MINUTES DRIVING AFTER STOPPING FOR LUNCH.
Additional Notes:
NOTICED A CRACK IN THE WINDSHIELD. NO IMPACT OR EVENT CAUSED THE EVENT. FILED CLAIM WITH MY INSURANCE COMPANY. WE NOTICED CRACK AFTER A COUPLE OF MINUTES DRIVING AFTER STOPPING FOR LUNCH.
Mfg Campaign: 11318101
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CRACKED WINDSHIELD
Corrective Action:
CRACKED WINDSHIELD
Additional Notes:
CRACKED WINDSHIELD
Mfg Campaign: 11318120
Recall Date: Mar 15, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IN MOTION ON A HIGHWAY, WINDSHIELD CRACKED. CRACK COULD NOT BE REPAIRED AND REQUIRED REPLACEMENT OF WINDSHIELD. REPLACEMENT COST WAS IN THE AMOUNT OF AUTO INSURANCE DEDUCTIBLE OF $500.
Corrective Action:
IN MOTION ON A HIGHWAY, WINDSHIELD CRACKED. CRACK COULD NOT BE REPAIRED AND REQUIRED REPLACEMENT OF WINDSHIELD. REPLACEMENT COST WAS IN THE AMOUNT OF AUTO INSURANCE DEDUCTIBLE OF $500.
Additional Notes:
IN MOTION ON A HIGHWAY, WINDSHIELD CRACKED. CRACK COULD NOT BE REPAIRED AND REQUIRED REPLACEMENT OF WINDSHIELD. REPLACEMENT COST WAS IN THE AMOUNT OF AUTO INSURANCE DEDUCTIBLE OF $500.
Mfg Campaign: 11317969
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD CRACK IN THE MIDDLE OF THE DAY WHILE DRIVING TO WORK ON A LOCAL STREETS STREET. IT'S THE BAY AREA IN CALI, SO THE WEATHER WAS AROUND 60 F. THERE WERE NO SIGN OR CHIPPED OR ANYTHING.
Corrective Action:
WINDSHIELD CRACK IN THE MIDDLE OF THE DAY WHILE DRIVING TO WORK ON A LOCAL STREETS STREET. IT'S THE BAY AREA IN CALI, SO THE WEATHER WAS AROUND 60 F. THERE WERE NO SIGN OR CHIPPED OR ANYTHING.
Additional Notes:
WINDSHIELD CRACK IN THE MIDDLE OF THE DAY WHILE DRIVING TO WORK ON A LOCAL STREETS STREET. IT'S THE BAY AREA IN CALI, SO THE WEATHER WAS AROUND 60 F. THERE WERE NO SIGN OR CHIPPED OR ANYTHING.
Mfg Campaign: 11317989
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REPLACED CRACKED WINDSHIELD WITH OEM TWICE, 6/17/2017 AND 6/7/2018
Corrective Action:
REPLACED CRACKED WINDSHIELD WITH OEM TWICE, 6/17/2017 AND 6/7/2018
Additional Notes:
REPLACED CRACKED WINDSHIELD WITH OEM TWICE, 6/17/2017 AND 6/7/2018
Mfg Campaign: 11317994
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
REPLACED CRACKED WINDSHIELD WITH OEM REPLACEMENTS TWICE, 6/19/2017 AND 6/7/2018
Corrective Action:
REPLACED CRACKED WINDSHIELD WITH OEM REPLACEMENTS TWICE, 6/19/2017 AND 6/7/2018
Additional Notes:
REPLACED CRACKED WINDSHIELD WITH OEM REPLACEMENTS TWICE, 6/19/2017 AND 6/7/2018
Mfg Campaign: 11317992
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I PURCHASED A BRAND NEW 2017 SUBARU OUTBACK, IN NOV 2019, WINDSHIELD CRACK BY ITSELF WITHOUT ANY EXTERNAL INFLUENCE DURING NORMAL DRIVING @ 9200 MILES, GOT NEW ONE REPLACED ON 12/5/19, THEN AFTER 3 MONTHS DRIVING LESS 500 MILES, IT CRACKED AGAIN. MADE REPORT TO SUBARU OF AMERICA, THEY DENY THE DEFECTIVE OF THEIR WINDSHIELD AND REFUSE TO BE RESPONSIBLE FOR THE REPLACEMENT COST..
Corrective Action:
I PURCHASED A BRAND NEW 2017 SUBARU OUTBACK, IN NOV 2019, WINDSHIELD CRACK BY ITSELF WITHOUT ANY EXTERNAL INFLUENCE DURING NORMAL DRIVING @ 9200 MILES, GOT NEW ONE REPLACED ON 12/5/19, THEN AFTER 3 MONTHS DRIVING LESS 500 MILES, IT CRACKED AGAIN. MADE REPORT TO SUBARU OF AMERICA, THEY DENY THE DEFECTIVE OF THEIR WINDSHIELD AND REFUSE TO BE RESPONSIBLE FOR THE REPLACEMENT COST..
Additional Notes:
I PURCHASED A BRAND NEW 2017 SUBARU OUTBACK, IN NOV 2019, WINDSHIELD CRACK BY ITSELF WITHOUT ANY EXTERNAL INFLUENCE DURING NORMAL DRIVING @ 9200 MILES, GOT NEW ONE REPLACED ON 12/5/19, THEN AFTER 3 MONTHS DRIVING LESS 500 MILES, IT CRACKED AGAIN. MADE REPORT TO SUBARU OF AMERICA, THEY DENY THE DEFECTIVE OF THEIR WINDSHIELD AND REFUSE TO BE RESPONSIBLE FOR THE REPLACEMENT COST..
Mfg Campaign: 11318009
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I PURCHASED A BRAND NEW 2017 SUBARU OUTBACK, IN NOV 2019, WINDSHIELD CRACK BY ITSELF WITHOUT ANY EXTERNAL INFLUENCE DURING NORMAL DRIVING @ 9200 MILES, GOT NEW ONE REPLACED ON 12/5/19, THEN AFTER 3 MONTHS DRIVING LESS 500 MILES, IT CRACKED AGAIN. MADE REPORT TO SUBARU OF AMERICA, THEY DENY THE DEFECTIVE OF THEIR WINDSHIELD AND REFUSE TO BE RESPONSIBLE FOR THE REPLACEMENT COST..
Corrective Action:
I PURCHASED A BRAND NEW 2017 SUBARU OUTBACK, IN NOV 2019, WINDSHIELD CRACK BY ITSELF WITHOUT ANY EXTERNAL INFLUENCE DURING NORMAL DRIVING @ 9200 MILES, GOT NEW ONE REPLACED ON 12/5/19, THEN AFTER 3 MONTHS DRIVING LESS 500 MILES, IT CRACKED AGAIN. MADE REPORT TO SUBARU OF AMERICA, THEY DENY THE DEFECTIVE OF THEIR WINDSHIELD AND REFUSE TO BE RESPONSIBLE FOR THE REPLACEMENT COST..
Additional Notes:
I PURCHASED A BRAND NEW 2017 SUBARU OUTBACK, IN NOV 2019, WINDSHIELD CRACK BY ITSELF WITHOUT ANY EXTERNAL INFLUENCE DURING NORMAL DRIVING @ 9200 MILES, GOT NEW ONE REPLACED ON 12/5/19, THEN AFTER 3 MONTHS DRIVING LESS 500 MILES, IT CRACKED AGAIN. MADE REPORT TO SUBARU OF AMERICA, THEY DENY THE DEFECTIVE OF THEIR WINDSHIELD AND REFUSE TO BE RESPONSIBLE FOR THE REPLACEMENT COST..
Mfg Campaign: 11318009
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THERE ARE TWO CRACKS ON THE WINDSHIELD, INCLUDING AREAS THAT DON'T SEEM TO HAVE BEEN ABLE TO BE HIT BY ROAD DEBRIS (ON THE VERY EDGE, PROTECTED BY BODY TRIM. THESE WERE DISCOVERED AND HAVEN'T BEEN CONNECTED TO ANY OBVIOUS PIECE OF ROAD DEBRIS OR DINGS. THEY WERE JUST DISCOVERED IN A NORMAL VISUAL INSPECTION PRIOR TO DRIVING.
Corrective Action:
THERE ARE TWO CRACKS ON THE WINDSHIELD, INCLUDING AREAS THAT DON'T SEEM TO HAVE BEEN ABLE TO BE HIT BY ROAD DEBRIS (ON THE VERY EDGE, PROTECTED BY BODY TRIM. THESE WERE DISCOVERED AND HAVEN'T BEEN CONNECTED TO ANY OBVIOUS PIECE OF ROAD DEBRIS OR DINGS. THEY WERE JUST DISCOVERED IN A NORMAL VISUAL INSPECTION PRIOR TO DRIVING.
Additional Notes:
THERE ARE TWO CRACKS ON THE WINDSHIELD, INCLUDING AREAS THAT DON'T SEEM TO HAVE BEEN ABLE TO BE HIT BY ROAD DEBRIS (ON THE VERY EDGE, PROTECTED BY BODY TRIM. THESE WERE DISCOVERED AND HAVEN'T BEEN CONNECTED TO ANY OBVIOUS PIECE OF ROAD DEBRIS OR DINGS. THEY WERE JUST DISCOVERED IN A NORMAL VISUAL INSPECTION PRIOR TO DRIVING.
Mfg Campaign: 11318024
Recall Date: Mar 14, 2020
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WITHIN ONE YEAR OF OWNING MY NEW SUBARU I WENT THROUGH 3 WINDSHIELDS. ALL 3 TIMES I WAS TRAVELING ON A HIGHWAY WHILE ON VACATION. EACH TIME I HAD TO PAY OUT OF POCKET TOTALING $1500. EARLY LAST YEAR 2018 I ONCE AGAIN HAD TO HAVE MY WINDSHIELD FIXED.
Corrective Action:
WITHIN ONE YEAR OF OWNING MY NEW SUBARU I WENT THROUGH 3 WINDSHIELDS. ALL 3 TIMES I WAS TRAVELING ON A HIGHWAY WHILE ON VACATION. EACH TIME I HAD TO PAY OUT OF POCKET TOTALING $1500. EARLY LAST YEAR 2018 I ONCE AGAIN HAD TO HAVE MY WINDSHIELD FIXED.
Additional Notes:
WITHIN ONE YEAR OF OWNING MY NEW SUBARU I WENT THROUGH 3 WINDSHIELDS. ALL 3 TIMES I WAS TRAVELING ON A HIGHWAY WHILE ON VACATION. EACH TIME I HAD TO PAY OUT OF POCKET TOTALING $1500. EARLY LAST YEAR 2018 I ONCE AGAIN HAD TO HAVE MY WINDSHIELD FIXED.
Mfg Campaign: 11318019
Recall Date: Mar 14, 2020
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