Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY FAILURE AFTER 6 MONTHS UNDER NORMAL USE. NO PERIODS OF LEAVING HEADLIGHTS ON OVERNIGHT, ETC. HAD JUST DRIVEN ABOUT 90 MINUTES, TURNED CAR OFF TO RUN INTO A SHOP, RETURNED AND CAR WOULDN'T EVEN CRANK. AAA TESTED IT AND THE ALTERNATOR. ALTERNATOR WAS 'GOOD' BUT BATTERY REPORTED 'FAIL'.
Corrective Action:
BATTERY FAILURE AFTER 6 MONTHS UNDER NORMAL USE. NO PERIODS OF LEAVING HEADLIGHTS ON OVERNIGHT, ETC. HAD JUST DRIVEN ABOUT 90 MINUTES, TURNED CAR OFF TO RUN INTO A SHOP, RETURNED AND CAR WOULDN'T EVEN CRANK. AAA TESTED IT AND THE ALTERNATOR. ALTERNATOR WAS 'GOOD' BUT BATTERY REPORTED 'FAIL'.
Additional Notes:
BATTERY FAILURE AFTER 6 MONTHS UNDER NORMAL USE. NO PERIODS OF LEAVING HEADLIGHTS ON OVERNIGHT, ETC. HAD JUST DRIVEN ABOUT 90 MINUTES, TURNED CAR OFF TO RUN INTO A SHOP, RETURNED AND CAR WOULDN'T EVEN CRANK. AAA TESTED IT AND THE ALTERNATOR. ALTERNATOR WAS 'GOOD' BUT BATTERY REPORTED 'FAIL'.
Mfg Campaign: 11414912
Recall Date: May 3, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOMETHING (ELECTRICAL ISSUE?) IS DRAINING THE CAR BATTERY AND NEEDS A JUMP IF NOT DRIVEN WITHIN A DAY OR TWO. WE REPLACED THE BATTERY TWICE WITHIN A YEAR THINKING WE HAD A DEFECTIVE BATTERY, BUT PROBLEM STILL PERSISTS. WE TOOK THE CAR TO A MECHANIC THINKING IT COULD BE THE ALTERNATOR, BUT THAT WAS NOT THE ISSUE.
Corrective Action:
SOMETHING (ELECTRICAL ISSUE?) IS DRAINING THE CAR BATTERY AND NEEDS A JUMP IF NOT DRIVEN WITHIN A DAY OR TWO. WE REPLACED THE BATTERY TWICE WITHIN A YEAR THINKING WE HAD A DEFECTIVE BATTERY, BUT PROBLEM STILL PERSISTS. WE TOOK THE CAR TO A MECHANIC THINKING IT COULD BE THE ALTERNATOR, BUT THAT WAS NOT THE ISSUE.
Additional Notes:
SOMETHING (ELECTRICAL ISSUE?) IS DRAINING THE CAR BATTERY AND NEEDS A JUMP IF NOT DRIVEN WITHIN A DAY OR TWO. WE REPLACED THE BATTERY TWICE WITHIN A YEAR THINKING WE HAD A DEFECTIVE BATTERY, BUT PROBLEM STILL PERSISTS. WE TOOK THE CAR TO A MECHANIC THINKING IT COULD BE THE ALTERNATOR, BUT THAT WAS NOT THE ISSUE.
Mfg Campaign: 11414966
Recall Date: May 3, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DRAINS PREMATURELY? I'VE HAD TO HAVE IT JUMP STARTED 3 TIMES IN THE PAST COUPLE WEEKS. HAD IT CHECKED OUT & BATTERY, ALTERNATOR, AND STARTER ARE FINE. BATTERY JUST DEAD IN THE DRIVEWAY IN THE MORNING. ROADSIDE ASSIST GUY RECOMMENDED FILING A REPORT BECAUSE HE'D HEARD OTHERS HAD HAD PROBLEMS, TOO, POSSIBLY WITH BACK HATCH NOT CLOSING PROPERLY CAUSING DOME LIGHTS TO STAY ON AND DRAIN BATTERY. DID FIND BACK DOME LIGHT ON 1 NIGHT, TURNED OFF LIGHT, AND RECLOSED HATCH. I FEEL LIKE I'VE BEEN DILIGENT SINCE BUT IT WAS DEAD AGAIN THIS MORNING ANYWAY. DATE LISTED BELOW IS MOST RECENT INCIDENT. PREVIOUS 2 INCIDENTS WERE ABOUT A WEEK AGO AND ABOUT 2-3 DAYS APART.
Corrective Action:
BATTERY DRAINS PREMATURELY? I'VE HAD TO HAVE IT JUMP STARTED 3 TIMES IN THE PAST COUPLE WEEKS. HAD IT CHECKED OUT & BATTERY, ALTERNATOR, AND STARTER ARE FINE. BATTERY JUST DEAD IN THE DRIVEWAY IN THE MORNING. ROADSIDE ASSIST GUY RECOMMENDED FILING A REPORT BECAUSE HE'D HEARD OTHERS HAD HAD PROBLEMS, TOO, POSSIBLY WITH BACK HATCH NOT CLOSING PROPERLY CAUSING DOME LIGHTS TO STAY ON AND DRAIN BATTERY. DID FIND BACK DOME LIGHT ON 1 NIGHT, TURNED OFF LIGHT, AND RECLOSED HATCH. I FEEL LIKE I'VE BEEN DILIGENT SINCE BUT IT WAS DEAD AGAIN THIS MORNING ANYWAY. DATE LISTED BELOW IS MOST RECENT INCIDENT. PREVIOUS 2 INCIDENTS WERE ABOUT A WEEK AGO AND ABOUT 2-3 DAYS APART.
Additional Notes:
BATTERY DRAINS PREMATURELY? I'VE HAD TO HAVE IT JUMP STARTED 3 TIMES IN THE PAST COUPLE WEEKS. HAD IT CHECKED OUT & BATTERY, ALTERNATOR, AND STARTER ARE FINE. BATTERY JUST DEAD IN THE DRIVEWAY IN THE MORNING. ROADSIDE ASSIST GUY RECOMMENDED FILING A REPORT BECAUSE HE'D HEARD OTHERS HAD HAD PROBLEMS, TOO, POSSIBLY WITH BACK HATCH NOT CLOSING PROPERLY CAUSING DOME LIGHTS TO STAY ON AND DRAIN BATTERY. DID FIND BACK DOME LIGHT ON 1 NIGHT, TURNED OFF LIGHT, AND RECLOSED HATCH. I FEEL LIKE I'VE BEEN DILIGENT SINCE BUT IT WAS DEAD AGAIN THIS MORNING ANYWAY. DATE LISTED BELOW IS MOST RECENT INCIDENT. PREVIOUS 2 INCIDENTS WERE ABOUT A WEEK AGO AND ABOUT 2-3 DAYS APART.
Mfg Campaign: 11414807
Recall Date: May 2, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WITH ALL ITEMS OFF THE ELECTRICAL SYSTEM IN THE VEHICLE DRAINS THE BATTERY IN A SHORT TIME. I HAVE INSTALLED A SWITCH ON THE BATTERY TO OPEN CIRCUIT SO THE BATTERY DOESN'T DRAIN WHILE PARKED. THIS PREVENTS ME FROM BEING STRANDED AGAIN WHEN THE VEHICLE IS PARKED.WHEN I RETURN TO THE VEHICLE I SWITCH BACK TO CLOSED BATTERY CIRCUIT. I NOW CAN START THE CAR AND I AM NOT STRANDED. THIS PROVES TO ME THAT THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM DRAWING TOO MUCH CURRENT WHEN VEHICLE IS PARKED WITH NO ITEMS ON IN THE VEHICLE. IF YOU WANT I WILL PROVIDE THE CURRENT FLOW WHEN VEHICLE IS OFF AND PARKED. THIS IS A REAL PROBLEM AND I WILL PROVIDE ANY INFORMATION THAT YOU WANT. I APPRECIATE YOUR ACTION ON THIS PROBLEM.
Corrective Action:
WITH ALL ITEMS OFF THE ELECTRICAL SYSTEM IN THE VEHICLE DRAINS THE BATTERY IN A SHORT TIME. I HAVE INSTALLED A SWITCH ON THE BATTERY TO OPEN CIRCUIT SO THE BATTERY DOESN'T DRAIN WHILE PARKED. THIS PREVENTS ME FROM BEING STRANDED AGAIN WHEN THE VEHICLE IS PARKED.WHEN I RETURN TO THE VEHICLE I SWITCH BACK TO CLOSED BATTERY CIRCUIT. I NOW CAN START THE CAR AND I AM NOT STRANDED. THIS PROVES TO ME THAT THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM DRAWING TOO MUCH CURRENT WHEN VEHICLE IS PARKED WITH NO ITEMS ON IN THE VEHICLE. IF YOU WANT I WILL PROVIDE THE CURRENT FLOW WHEN VEHICLE IS OFF AND PARKED. THIS IS A REAL PROBLEM AND I WILL PROVIDE ANY INFORMATION THAT YOU WANT. I APPRECIATE YOUR ACTION ON THIS PROBLEM.
Additional Notes:
WITH ALL ITEMS OFF THE ELECTRICAL SYSTEM IN THE VEHICLE DRAINS THE BATTERY IN A SHORT TIME. I HAVE INSTALLED A SWITCH ON THE BATTERY TO OPEN CIRCUIT SO THE BATTERY DOESN'T DRAIN WHILE PARKED. THIS PREVENTS ME FROM BEING STRANDED AGAIN WHEN THE VEHICLE IS PARKED.WHEN I RETURN TO THE VEHICLE I SWITCH BACK TO CLOSED BATTERY CIRCUIT. I NOW CAN START THE CAR AND I AM NOT STRANDED. THIS PROVES TO ME THAT THERE IS A PROBLEM WITH THE ELECTRICAL SYSTEM DRAWING TOO MUCH CURRENT WHEN VEHICLE IS PARKED WITH NO ITEMS ON IN THE VEHICLE. IF YOU WANT I WILL PROVIDE THE CURRENT FLOW WHEN VEHICLE IS OFF AND PARKED. THIS IS A REAL PROBLEM AND I WILL PROVIDE ANY INFORMATION THAT YOU WANT. I APPRECIATE YOUR ACTION ON THIS PROBLEM.
Mfg Campaign: 11414869
Recall Date: May 2, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY LIFE WAS TERRIBLE AND IT FINALLY DIED ON A TRIP EVEN THOUGH IT WAS ONLY TWO YEARS OLD. THERE SEEMS TO BE A BATTERY DRAIN ISSUE ON THESE CARS THAT CONTRIBUTES TO THE PROBLEM.
Corrective Action:
THE BATTERY LIFE WAS TERRIBLE AND IT FINALLY DIED ON A TRIP EVEN THOUGH IT WAS ONLY TWO YEARS OLD. THERE SEEMS TO BE A BATTERY DRAIN ISSUE ON THESE CARS THAT CONTRIBUTES TO THE PROBLEM.
Additional Notes:
THE BATTERY LIFE WAS TERRIBLE AND IT FINALLY DIED ON A TRIP EVEN THOUGH IT WAS ONLY TWO YEARS OLD. THERE SEEMS TO BE A BATTERY DRAIN ISSUE ON THESE CARS THAT CONTRIBUTES TO THE PROBLEM.
Mfg Campaign: 11414703
Recall Date: May 1, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IN 2018 THE BATTERY KEPT DYING AND HAD GO BE REPLACED. NOW, IN 2012, THE SAME THING IS HAPPENING AGAIN. IT HAD TO BE JUMPED OFF YESTERDAY MORNING, AGAIN THIS MORNING AND NOW THIS EVENING IS DEAD AGAIN. THE CAR ONLY HAS A VERY LITTLE OVER 32,000 ACTUAL MILES ON IT. THE VEHICLE IS KEOPT IN THE GARAGE ALL THE TIME AND THIS IS WHERE IT IS AS IT IS DYING.
Corrective Action:
IN 2018 THE BATTERY KEPT DYING AND HAD GO BE REPLACED. NOW, IN 2012, THE SAME THING IS HAPPENING AGAIN. IT HAD TO BE JUMPED OFF YESTERDAY MORNING, AGAIN THIS MORNING AND NOW THIS EVENING IS DEAD AGAIN. THE CAR ONLY HAS A VERY LITTLE OVER 32,000 ACTUAL MILES ON IT. THE VEHICLE IS KEOPT IN THE GARAGE ALL THE TIME AND THIS IS WHERE IT IS AS IT IS DYING.
Additional Notes:
IN 2018 THE BATTERY KEPT DYING AND HAD GO BE REPLACED. NOW, IN 2012, THE SAME THING IS HAPPENING AGAIN. IT HAD TO BE JUMPED OFF YESTERDAY MORNING, AGAIN THIS MORNING AND NOW THIS EVENING IS DEAD AGAIN. THE CAR ONLY HAS A VERY LITTLE OVER 32,000 ACTUAL MILES ON IT. THE VEHICLE IS KEOPT IN THE GARAGE ALL THE TIME AND THIS IS WHERE IT IS AS IT IS DYING.
Mfg Campaign: 11414752
Recall Date: May 1, 2021
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
IN 2018 THE BATTERY KEPT DYING AND HAD GO BE REPLACED. NOW, IN 2012, THE SAME THING IS HAPPENING AGAIN. IT HAD TO BE JUMPED OFF YESTERDAY MORNING, AGAIN THIS MORNING AND NOW THIS EVENING IS DEAD AGAIN. THE CAR ONLY HAS A VERY LITTLE OVER 32,000 ACTUAL MILES ON IT. THE VEHICLE IS KEOPT IN THE GARAGE ALL THE TIME AND THIS IS WHERE IT IS AS IT IS DYING.
Corrective Action:
IN 2018 THE BATTERY KEPT DYING AND HAD GO BE REPLACED. NOW, IN 2012, THE SAME THING IS HAPPENING AGAIN. IT HAD TO BE JUMPED OFF YESTERDAY MORNING, AGAIN THIS MORNING AND NOW THIS EVENING IS DEAD AGAIN. THE CAR ONLY HAS A VERY LITTLE OVER 32,000 ACTUAL MILES ON IT. THE VEHICLE IS KEOPT IN THE GARAGE ALL THE TIME AND THIS IS WHERE IT IS AS IT IS DYING.
Additional Notes:
IN 2018 THE BATTERY KEPT DYING AND HAD GO BE REPLACED. NOW, IN 2012, THE SAME THING IS HAPPENING AGAIN. IT HAD TO BE JUMPED OFF YESTERDAY MORNING, AGAIN THIS MORNING AND NOW THIS EVENING IS DEAD AGAIN. THE CAR ONLY HAS A VERY LITTLE OVER 32,000 ACTUAL MILES ON IT. THE VEHICLE IS KEOPT IN THE GARAGE ALL THE TIME AND THIS IS WHERE IT IS AS IT IS DYING.
Mfg Campaign: 11414752
Recall Date: May 1, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
EXPERIENCED FREQUENT OCCURRENCES OF DEAD BATTERY (THAT WAS ONLY 8 MONTHS OLD). DEALER REPLACED BATTERY BUT I CONTINUED TO HAVE INTERMITTENT ISSUES OVER THE NEXT YEAR. TOOK IT BACK TO DEALER IN AUG 2020 FOR ANALYSIS, WAS TOLD NO ISSUE, IT JUST ISN'T DRIVEN ENOUGH, AND RECOMMENDED BATTERY MAINTAINER INSTALL OR GEL BATTERY. ISSUE CAN OCCUR WHETHER CAR WAS DRIVEN YESTERDAY OR A WEEK AGO. WAS TOLD BY INDEPENDENT MECHANIC THAT BATTERY INSTALLED AT DEALER WAS TOO WEAK SO I PURCHASED A NEW BATTERY IN FEB 2021 AND HAVE BEEN MONITORING VOLTAGE. WHILE I HAVE NOT HAD A COMPLETELY DEAD BATTERY SINCE THEN, THERE HAVE BEEN A FEW SLUGGISH STARTS. VOLT METER SHOWS BATTERY DROPS BELOW 12V WITHIN HOURS AFTER BEING DRIVEN. I ENSURE THAT NO LIGHTS ARE LEFT ON, NOR IS ANYTHING PLUGGED INTO CHARGING PORTS, TO MITIGATE DRAINAGE AND BELIEVE THERE IS PHANTOM DRAIN/ELECTRICAL MALFUNCTION SOMEWHERE IN THE SYSTEM.
Corrective Action:
EXPERIENCED FREQUENT OCCURRENCES OF DEAD BATTERY (THAT WAS ONLY 8 MONTHS OLD). DEALER REPLACED BATTERY BUT I CONTINUED TO HAVE INTERMITTENT ISSUES OVER THE NEXT YEAR. TOOK IT BACK TO DEALER IN AUG 2020 FOR ANALYSIS, WAS TOLD NO ISSUE, IT JUST ISN'T DRIVEN ENOUGH, AND RECOMMENDED BATTERY MAINTAINER INSTALL OR GEL BATTERY. ISSUE CAN OCCUR WHETHER CAR WAS DRIVEN YESTERDAY OR A WEEK AGO. WAS TOLD BY INDEPENDENT MECHANIC THAT BATTERY INSTALLED AT DEALER WAS TOO WEAK SO I PURCHASED A NEW BATTERY IN FEB 2021 AND HAVE BEEN MONITORING VOLTAGE. WHILE I HAVE NOT HAD A COMPLETELY DEAD BATTERY SINCE THEN, THERE HAVE BEEN A FEW SLUGGISH STARTS. VOLT METER SHOWS BATTERY DROPS BELOW 12V WITHIN HOURS AFTER BEING DRIVEN. I ENSURE THAT NO LIGHTS ARE LEFT ON, NOR IS ANYTHING PLUGGED INTO CHARGING PORTS, TO MITIGATE DRAINAGE AND BELIEVE THERE IS PHANTOM DRAIN/ELECTRICAL MALFUNCTION SOMEWHERE IN THE SYSTEM.
Additional Notes:
EXPERIENCED FREQUENT OCCURRENCES OF DEAD BATTERY (THAT WAS ONLY 8 MONTHS OLD). DEALER REPLACED BATTERY BUT I CONTINUED TO HAVE INTERMITTENT ISSUES OVER THE NEXT YEAR. TOOK IT BACK TO DEALER IN AUG 2020 FOR ANALYSIS, WAS TOLD NO ISSUE, IT JUST ISN'T DRIVEN ENOUGH, AND RECOMMENDED BATTERY MAINTAINER INSTALL OR GEL BATTERY. ISSUE CAN OCCUR WHETHER CAR WAS DRIVEN YESTERDAY OR A WEEK AGO. WAS TOLD BY INDEPENDENT MECHANIC THAT BATTERY INSTALLED AT DEALER WAS TOO WEAK SO I PURCHASED A NEW BATTERY IN FEB 2021 AND HAVE BEEN MONITORING VOLTAGE. WHILE I HAVE NOT HAD A COMPLETELY DEAD BATTERY SINCE THEN, THERE HAVE BEEN A FEW SLUGGISH STARTS. VOLT METER SHOWS BATTERY DROPS BELOW 12V WITHIN HOURS AFTER BEING DRIVEN. I ENSURE THAT NO LIGHTS ARE LEFT ON, NOR IS ANYTHING PLUGGED INTO CHARGING PORTS, TO MITIGATE DRAINAGE AND BELIEVE THERE IS PHANTOM DRAIN/ELECTRICAL MALFUNCTION SOMEWHERE IN THE SYSTEM.
Mfg Campaign: 11414583
Recall Date: Apr 30, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY GOES DEAD AFTER A COUPLE OF DAYS OF NO USE
Corrective Action:
BATTERY GOES DEAD AFTER A COUPLE OF DAYS OF NO USE
Additional Notes:
BATTERY GOES DEAD AFTER A COUPLE OF DAYS OF NO USE
Mfg Campaign: 11414656
Recall Date: Apr 30, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY HAD BEEN REPLACED TWICE WITHIN A YEAR AND A HALF. SUBURBAN IMPORTS OF TROY (1800 MAPLELAWN DR, TROY, MI 48084) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE BATTERY WAS BELOW THE LOAD TEST. THE VEHICLE WAS STILL AT THE DEALER AWAITING THE BATTERY REPLACEMENT. THE CONTACT REFERENCED A CLASS ACTION LAWSUIT FOR THE BATTERY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,900. CONSUMER STATED THE BATTERY HAS BEEN REPLACED 3 TIMES.*JB
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY HAD BEEN REPLACED TWICE WITHIN A YEAR AND A HALF. SUBURBAN IMPORTS OF TROY (1800 MAPLELAWN DR, TROY, MI 48084) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE BATTERY WAS BELOW THE LOAD TEST. THE VEHICLE WAS STILL AT THE DEALER AWAITING THE BATTERY REPLACEMENT. THE CONTACT REFERENCED A CLASS ACTION LAWSUIT FOR THE BATTERY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,900. CONSUMER STATED THE BATTERY HAS BEEN REPLACED 3 TIMES.*JB
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT BATTERY HAD BEEN REPLACED TWICE WITHIN A YEAR AND A HALF. SUBURBAN IMPORTS OF TROY (1800 MAPLELAWN DR, TROY, MI 48084) WAS MADE AWARE OF THE FAILURE AND DIAGNOSED THAT THE BATTERY WAS BELOW THE LOAD TEST. THE VEHICLE WAS STILL AT THE DEALER AWAITING THE BATTERY REPLACEMENT. THE CONTACT REFERENCED A CLASS ACTION LAWSUIT FOR THE BATTERY FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 40,900. CONSUMER STATED THE BATTERY HAS BEEN REPLACED 3 TIMES.*JB
Mfg Campaign: 11414466
Recall Date: Apr 29, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SUBARU DEALER REPLACED DEAD BATTERY 10/2020. CAR PARKED FOR 20 DAYS (NO LIGHTS, ETC WERE ON DURING THAT TIME) AND BATTERY WAS DEAD. DEALER CHECKED BATTERY AND ELECTRICAL SYSTEMS AND CLAIMED ALL WAS GOOD. HE DID SAY THAT IT IS NOT UNCOMMON FOR THEM TO GO DEAD IN 10 TO 14 DAYS. THIS IS THE SECOND TIME THIS OCCURRED. THE 1ST TIME, THE DEALER REPLACED THE BATTERY (10/2020)
Corrective Action:
SUBARU DEALER REPLACED DEAD BATTERY 10/2020. CAR PARKED FOR 20 DAYS (NO LIGHTS, ETC WERE ON DURING THAT TIME) AND BATTERY WAS DEAD. DEALER CHECKED BATTERY AND ELECTRICAL SYSTEMS AND CLAIMED ALL WAS GOOD. HE DID SAY THAT IT IS NOT UNCOMMON FOR THEM TO GO DEAD IN 10 TO 14 DAYS. THIS IS THE SECOND TIME THIS OCCURRED. THE 1ST TIME, THE DEALER REPLACED THE BATTERY (10/2020)
Additional Notes:
SUBARU DEALER REPLACED DEAD BATTERY 10/2020. CAR PARKED FOR 20 DAYS (NO LIGHTS, ETC WERE ON DURING THAT TIME) AND BATTERY WAS DEAD. DEALER CHECKED BATTERY AND ELECTRICAL SYSTEMS AND CLAIMED ALL WAS GOOD. HE DID SAY THAT IT IS NOT UNCOMMON FOR THEM TO GO DEAD IN 10 TO 14 DAYS. THIS IS THE SECOND TIME THIS OCCURRED. THE 1ST TIME, THE DEALER REPLACED THE BATTERY (10/2020)
Mfg Campaign: 11414360
Recall Date: Apr 28, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Corrective Action:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Additional Notes:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Mfg Campaign: 11413738
Recall Date: Apr 25, 2021
Subaru Of America, Inc.
Defect Description:
SEATS
Potential Consequences:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Corrective Action:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Additional Notes:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Mfg Campaign: 11413738
Recall Date: Apr 25, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Corrective Action:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Additional Notes:
THE BATTERY KEEPS FAILING. IT'S MY 4TH BATTERY CHANGE AND I CAN FEEL THAT I WILL NEED TO CHANGE THE 4TH ONE SOON.
Mfg Campaign: 11413738
Recall Date: Apr 25, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED AND ELECTRICAL SYSTEM WOULD NOT CHARGE VEHICLE. CAR WAS TOWED TO SUBARU IN SAVANAH WHERE THE BATTERY WAS REPLACED AND THE CHARGING SYSTEM FIXED. THIS IS AN APPARENT SYSTEM PROBLEM WITH OUTBACKS
Corrective Action:
BATTERY DIED AND ELECTRICAL SYSTEM WOULD NOT CHARGE VEHICLE. CAR WAS TOWED TO SUBARU IN SAVANAH WHERE THE BATTERY WAS REPLACED AND THE CHARGING SYSTEM FIXED. THIS IS AN APPARENT SYSTEM PROBLEM WITH OUTBACKS
Additional Notes:
BATTERY DIED AND ELECTRICAL SYSTEM WOULD NOT CHARGE VEHICLE. CAR WAS TOWED TO SUBARU IN SAVANAH WHERE THE BATTERY WAS REPLACED AND THE CHARGING SYSTEM FIXED. THIS IS AN APPARENT SYSTEM PROBLEM WITH OUTBACKS
Mfg Campaign: 11413747
Recall Date: Apr 25, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY ORIGINAL BATTERY DIED EARLIER THAN IT SHOULD HAVE (~DEC 19/31K MI) ABOUT A YEAR AND A HALF AFTER PURCHASING CAR) AND WAS REPLACED UNDER WARRANTY. IN THE LAST 6 MONTHS, I'VE HAD REPEATED ISSUES WITH MY BATTERY BEING DEAD AND HAVING TO JUMP START THE VEHICLE. TOOK IT TO THE DEALER AND WAS INFORMED THEY SAW NOTHING WRONG WITH IT. WITHIN 1 MONTH (DEC 20) ALONE, I HAD TO HAVE THE CAR JUMPSTARTED 3 TIMES. I HAD TO BUY MY OWN JUMPER TO DEAL WITH THE PROBLEM. IT DOESN'T DIE WHILE ON, IT'S JUST DEAD WHEN I GO TO START IT.
Corrective Action:
MY ORIGINAL BATTERY DIED EARLIER THAN IT SHOULD HAVE (~DEC 19/31K MI) ABOUT A YEAR AND A HALF AFTER PURCHASING CAR) AND WAS REPLACED UNDER WARRANTY. IN THE LAST 6 MONTHS, I'VE HAD REPEATED ISSUES WITH MY BATTERY BEING DEAD AND HAVING TO JUMP START THE VEHICLE. TOOK IT TO THE DEALER AND WAS INFORMED THEY SAW NOTHING WRONG WITH IT. WITHIN 1 MONTH (DEC 20) ALONE, I HAD TO HAVE THE CAR JUMPSTARTED 3 TIMES. I HAD TO BUY MY OWN JUMPER TO DEAL WITH THE PROBLEM. IT DOESN'T DIE WHILE ON, IT'S JUST DEAD WHEN I GO TO START IT.
Additional Notes:
MY ORIGINAL BATTERY DIED EARLIER THAN IT SHOULD HAVE (~DEC 19/31K MI) ABOUT A YEAR AND A HALF AFTER PURCHASING CAR) AND WAS REPLACED UNDER WARRANTY. IN THE LAST 6 MONTHS, I'VE HAD REPEATED ISSUES WITH MY BATTERY BEING DEAD AND HAVING TO JUMP START THE VEHICLE. TOOK IT TO THE DEALER AND WAS INFORMED THEY SAW NOTHING WRONG WITH IT. WITHIN 1 MONTH (DEC 20) ALONE, I HAD TO HAVE THE CAR JUMPSTARTED 3 TIMES. I HAD TO BUY MY OWN JUMPER TO DEAL WITH THE PROBLEM. IT DOESN'T DIE WHILE ON, IT'S JUST DEAD WHEN I GO TO START IT.
Mfg Campaign: 11413401
Recall Date: Apr 22, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAD SEVERAL TIMES IN 2020 WHERE MY BATTERY WENT DEAD AFTER LEAVING THE BACK TAILGATE OPEN OR LISTENING TO THE RADIO WITH THE ENGINE OFF. THE LAST TIME IT HAPPENED, WE REPLACED THE BATTERY, FEARING IT HAPPENING AGAIN IN THE COLD WEATHER(12/2020). ALL OF THESE SITUATIONS HAPPENED WHILE THE VEHICLE WAS PARKED AND EITHER THE ENGINE WAS TURNED OFF OR JUST THE ACCESSORY MODE WAS ON.
Corrective Action:
I HAD SEVERAL TIMES IN 2020 WHERE MY BATTERY WENT DEAD AFTER LEAVING THE BACK TAILGATE OPEN OR LISTENING TO THE RADIO WITH THE ENGINE OFF. THE LAST TIME IT HAPPENED, WE REPLACED THE BATTERY, FEARING IT HAPPENING AGAIN IN THE COLD WEATHER(12/2020). ALL OF THESE SITUATIONS HAPPENED WHILE THE VEHICLE WAS PARKED AND EITHER THE ENGINE WAS TURNED OFF OR JUST THE ACCESSORY MODE WAS ON.
Additional Notes:
I HAD SEVERAL TIMES IN 2020 WHERE MY BATTERY WENT DEAD AFTER LEAVING THE BACK TAILGATE OPEN OR LISTENING TO THE RADIO WITH THE ENGINE OFF. THE LAST TIME IT HAPPENED, WE REPLACED THE BATTERY, FEARING IT HAPPENING AGAIN IN THE COLD WEATHER(12/2020). ALL OF THESE SITUATIONS HAPPENED WHILE THE VEHICLE WAS PARKED AND EITHER THE ENGINE WAS TURNED OFF OR JUST THE ACCESSORY MODE WAS ON.
Mfg Campaign: 11413465
Recall Date: Apr 22, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE BATTERY DOES NOT KEEP A CHARGE. THIS HAS HAPPENED MULTIPLE TIMES . SUBARU REPLACED THE BATTERY ONCE. PROBLEM PERSISTS. CAR IS STATIONERY WHEN IT OCCURS.
Corrective Action:
THE BATTERY DOES NOT KEEP A CHARGE. THIS HAS HAPPENED MULTIPLE TIMES . SUBARU REPLACED THE BATTERY ONCE. PROBLEM PERSISTS. CAR IS STATIONERY WHEN IT OCCURS.
Additional Notes:
THE BATTERY DOES NOT KEEP A CHARGE. THIS HAS HAPPENED MULTIPLE TIMES . SUBARU REPLACED THE BATTERY ONCE. PROBLEM PERSISTS. CAR IS STATIONERY WHEN IT OCCURS.
Mfg Campaign: 11413165
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SINCE THE TIME OF PURCHASE IN AUG 2020, THE BATTERY HAS DRAINED, AND THUS STALLED THE CAR, THREE TIMES. THE BATTERY HAS BEEN CHECKED, FUNCTIONS NORMALLY, AND IS AT FULL CAPACITY. THE ONLY OBVIOUS CONNECTION BETWEEN EACH OCCURRENCE SEEMS TO BE RAISING THE BACK TAILGATE. THE FIRST TIME HAPPENED WHILE CAMPING. THE TAILGATE WAS OPEN FOR ABOUT AN HOUR WHILE REMOVING CAMPING GEAR. THE SECOND TIME HAPPENED WHILE IN TOWN (BOISE, ID) AND THE BACK WAS OPEN FOR ROUGHLY TWENTY MINUTES. THE THIRD TIME HAPPENED AGAIN IN THE MOUNTAINS AND THE TAILGATE WAS OPEN FOR LESS THAN TEN MINUTES. THE BATTERY IS QUICK TO JUMP AND, AGAIN, HAS BEEN CHECKED.
Corrective Action:
SINCE THE TIME OF PURCHASE IN AUG 2020, THE BATTERY HAS DRAINED, AND THUS STALLED THE CAR, THREE TIMES. THE BATTERY HAS BEEN CHECKED, FUNCTIONS NORMALLY, AND IS AT FULL CAPACITY. THE ONLY OBVIOUS CONNECTION BETWEEN EACH OCCURRENCE SEEMS TO BE RAISING THE BACK TAILGATE. THE FIRST TIME HAPPENED WHILE CAMPING. THE TAILGATE WAS OPEN FOR ABOUT AN HOUR WHILE REMOVING CAMPING GEAR. THE SECOND TIME HAPPENED WHILE IN TOWN (BOISE, ID) AND THE BACK WAS OPEN FOR ROUGHLY TWENTY MINUTES. THE THIRD TIME HAPPENED AGAIN IN THE MOUNTAINS AND THE TAILGATE WAS OPEN FOR LESS THAN TEN MINUTES. THE BATTERY IS QUICK TO JUMP AND, AGAIN, HAS BEEN CHECKED.
Additional Notes:
SINCE THE TIME OF PURCHASE IN AUG 2020, THE BATTERY HAS DRAINED, AND THUS STALLED THE CAR, THREE TIMES. THE BATTERY HAS BEEN CHECKED, FUNCTIONS NORMALLY, AND IS AT FULL CAPACITY. THE ONLY OBVIOUS CONNECTION BETWEEN EACH OCCURRENCE SEEMS TO BE RAISING THE BACK TAILGATE. THE FIRST TIME HAPPENED WHILE CAMPING. THE TAILGATE WAS OPEN FOR ABOUT AN HOUR WHILE REMOVING CAMPING GEAR. THE SECOND TIME HAPPENED WHILE IN TOWN (BOISE, ID) AND THE BACK WAS OPEN FOR ROUGHLY TWENTY MINUTES. THE THIRD TIME HAPPENED AGAIN IN THE MOUNTAINS AND THE TAILGATE WAS OPEN FOR LESS THAN TEN MINUTES. THE BATTERY IS QUICK TO JUMP AND, AGAIN, HAS BEEN CHECKED.
Mfg Campaign: 11413167
Recall Date: Apr 21, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY FAILED AND VEHICLE WOULD NOT START. PURCHASED A NEW BATTERY AND THE DEALERSHIP UPDATED THE ECM PROGRAM. THEY STATED BATTERIES WERE FAILING DUE TO MANY SHORT TRIPS.
Corrective Action:
BATTERY FAILED AND VEHICLE WOULD NOT START. PURCHASED A NEW BATTERY AND THE DEALERSHIP UPDATED THE ECM PROGRAM. THEY STATED BATTERIES WERE FAILING DUE TO MANY SHORT TRIPS.
Additional Notes:
BATTERY FAILED AND VEHICLE WOULD NOT START. PURCHASED A NEW BATTERY AND THE DEALERSHIP UPDATED THE ECM PROGRAM. THEY STATED BATTERIES WERE FAILING DUE TO MANY SHORT TRIPS.
Mfg Campaign: 11413239
Recall Date: Apr 21, 2021
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