Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Legacy and Outback vehicles manufactured September 21, 2016, to September 23, 2016. In the affected vehicles, the knee guard bracket may not be properly attached to the steering beam assembly.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTL-72
Recall Date: Oct 6, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2017 Outback vehicles manufactured June 20, 2016, to June 23, 2016. The affected vehicles may have improperly tightened attaching bolts for the front left and right brake calipers, wheel hubs, and the right stabilizer clamp.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTE-66
Recall Date: Aug 3, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Consumer Complaints
1.1K ComplaintsSubaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE CAR HAS 30K MILES AND THE BATTERY DRAINED OUT SUDDENLY. THE ONLY SOLUTION WAS TO PURCHASE ANOTHER BATTERY FROM THE DEALERSHIP. I WAS TOLD THAT BATTERY HAD LOW CHARGE. I THINK THIS ISSUE IS THE SAME AS OTHER HAS BEEN EXPERIENCING.
Corrective Action:
THE CAR HAS 30K MILES AND THE BATTERY DRAINED OUT SUDDENLY. THE ONLY SOLUTION WAS TO PURCHASE ANOTHER BATTERY FROM THE DEALERSHIP. I WAS TOLD THAT BATTERY HAD LOW CHARGE. I THINK THIS ISSUE IS THE SAME AS OTHER HAS BEEN EXPERIENCING.
Additional Notes:
THE CAR HAS 30K MILES AND THE BATTERY DRAINED OUT SUDDENLY. THE ONLY SOLUTION WAS TO PURCHASE ANOTHER BATTERY FROM THE DEALERSHIP. I WAS TOLD THAT BATTERY HAD LOW CHARGE. I THINK THIS ISSUE IS THE SAME AS OTHER HAS BEEN EXPERIENCING.
Mfg Campaign: 11408377
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE A 2017 SUBARU OUTBACK. I HAVE REPLACED THE BATTERY 4 TIMES AND LESS THAN 5 YEARS.
Corrective Action:
I HAVE A 2017 SUBARU OUTBACK. I HAVE REPLACED THE BATTERY 4 TIMES AND LESS THAN 5 YEARS.
Additional Notes:
I HAVE A 2017 SUBARU OUTBACK. I HAVE REPLACED THE BATTERY 4 TIMES AND LESS THAN 5 YEARS.
Mfg Campaign: 11408433
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVE FACED BATTERY ISSUE WITH SUBARU OUTBACK NUMEROUS OF TIMES. THE VEHICLE WAS PURCHASED ON 17FEB, 2017 AS BRAND NEW SUBARU OUTBACK 2017. I FACED BATTERY ISSUE FIRST IN APRIL 02, 2018. THE VEHICLE DIDN'T START ALL THE TIME, I ALSO GOT STUCK CAR WON'T START, AWAY FROM MY HOME. I SHOWED TO THE DEALER AND BATTERY TEST FAILED, THEY REPLACED WITH SAME OEM BATTERY. THE BATTERY WAS STILL IN WARRANTY JANUARY, 2020 SAME ISSUE RE-APPEARED. THE DEALER TESTED BATTERY AND REPLACED WITH SAME OEM BATTERY AGAIN. I STILL BELIEVE THERE IS ISSUE WITH THEIR BATTERY AND NO SURPRISE IF I GET STUCK AGAIN WITH SAME PROBLEM.
Corrective Action:
I HAVE FACED BATTERY ISSUE WITH SUBARU OUTBACK NUMEROUS OF TIMES. THE VEHICLE WAS PURCHASED ON 17FEB, 2017 AS BRAND NEW SUBARU OUTBACK 2017. I FACED BATTERY ISSUE FIRST IN APRIL 02, 2018. THE VEHICLE DIDN'T START ALL THE TIME, I ALSO GOT STUCK CAR WON'T START, AWAY FROM MY HOME. I SHOWED TO THE DEALER AND BATTERY TEST FAILED, THEY REPLACED WITH SAME OEM BATTERY. THE BATTERY WAS STILL IN WARRANTY JANUARY, 2020 SAME ISSUE RE-APPEARED. THE DEALER TESTED BATTERY AND REPLACED WITH SAME OEM BATTERY AGAIN. I STILL BELIEVE THERE IS ISSUE WITH THEIR BATTERY AND NO SURPRISE IF I GET STUCK AGAIN WITH SAME PROBLEM.
Additional Notes:
I HAVE FACED BATTERY ISSUE WITH SUBARU OUTBACK NUMEROUS OF TIMES. THE VEHICLE WAS PURCHASED ON 17FEB, 2017 AS BRAND NEW SUBARU OUTBACK 2017. I FACED BATTERY ISSUE FIRST IN APRIL 02, 2018. THE VEHICLE DIDN'T START ALL THE TIME, I ALSO GOT STUCK CAR WON'T START, AWAY FROM MY HOME. I SHOWED TO THE DEALER AND BATTERY TEST FAILED, THEY REPLACED WITH SAME OEM BATTERY. THE BATTERY WAS STILL IN WARRANTY JANUARY, 2020 SAME ISSUE RE-APPEARED. THE DEALER TESTED BATTERY AND REPLACED WITH SAME OEM BATTERY AGAIN. I STILL BELIEVE THERE IS ISSUE WITH THEIR BATTERY AND NO SURPRISE IF I GET STUCK AGAIN WITH SAME PROBLEM.
Mfg Campaign: 11408474
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
BATTERY DIED MULTIPLE TIMES . LEFT OVERNIGHT, DEAD THE NEXT MORNING.CAR COULD BE JUMPED FROM ANOTHER CAR BUT NOT FROM A LITHIUM ION BATTERY PACK. AFTER MANY AAA CALLS I TOOK IT TO THE DEALER . THEY COULDN'T FIND ANYTHING WRONG. AFTER SEVERAL TRIPS TO THE DEALERSHIP I JUST SAID I'LL BUY ANOTHER BATTERY. . I'VE HAD 3 BATTERIES IN 4 YEARS.
Corrective Action:
BATTERY DIED MULTIPLE TIMES . LEFT OVERNIGHT, DEAD THE NEXT MORNING.CAR COULD BE JUMPED FROM ANOTHER CAR BUT NOT FROM A LITHIUM ION BATTERY PACK. AFTER MANY AAA CALLS I TOOK IT TO THE DEALER . THEY COULDN'T FIND ANYTHING WRONG. AFTER SEVERAL TRIPS TO THE DEALERSHIP I JUST SAID I'LL BUY ANOTHER BATTERY. . I'VE HAD 3 BATTERIES IN 4 YEARS.
Additional Notes:
BATTERY DIED MULTIPLE TIMES . LEFT OVERNIGHT, DEAD THE NEXT MORNING.CAR COULD BE JUMPED FROM ANOTHER CAR BUT NOT FROM A LITHIUM ION BATTERY PACK. AFTER MANY AAA CALLS I TOOK IT TO THE DEALER . THEY COULDN'T FIND ANYTHING WRONG. AFTER SEVERAL TRIPS TO THE DEALERSHIP I JUST SAID I'LL BUY ANOTHER BATTERY. . I'VE HAD 3 BATTERIES IN 4 YEARS.
Mfg Campaign: 11408489
Recall Date: Apr 16, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
2017 OUTBACK. UNABLE TO REMOVE THE KEY FROM THE IGNITION. ONCE IN PARK TURNING THE STEERING WHEEL BACK AND FORTH DOESN'T HELP TO RELEASE THE KEY. MOVED GEAR SHIFT MULTIPLE DIRECTIONS UNTIL EVENTUALLY THE KEY WAS REMOVED. THE KEY ISN'T PARTICULARLY WORN.
Corrective Action:
2017 OUTBACK. UNABLE TO REMOVE THE KEY FROM THE IGNITION. ONCE IN PARK TURNING THE STEERING WHEEL BACK AND FORTH DOESN'T HELP TO RELEASE THE KEY. MOVED GEAR SHIFT MULTIPLE DIRECTIONS UNTIL EVENTUALLY THE KEY WAS REMOVED. THE KEY ISN'T PARTICULARLY WORN.
Additional Notes:
2017 OUTBACK. UNABLE TO REMOVE THE KEY FROM THE IGNITION. ONCE IN PARK TURNING THE STEERING WHEEL BACK AND FORTH DOESN'T HELP TO RELEASE THE KEY. MOVED GEAR SHIFT MULTIPLE DIRECTIONS UNTIL EVENTUALLY THE KEY WAS REMOVED. THE KEY ISN'T PARTICULARLY WORN.
Mfg Campaign: 11408022
Recall Date: Apr 14, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY WINDSHIELD HAD TO BE REPLACED TWICE IN THREE MONTHS ONCE 2-20-19 AND 5-6-2019.
Corrective Action:
MY WINDSHIELD HAD TO BE REPLACED TWICE IN THREE MONTHS ONCE 2-20-19 AND 5-6-2019.
Additional Notes:
MY WINDSHIELD HAD TO BE REPLACED TWICE IN THREE MONTHS ONCE 2-20-19 AND 5-6-2019.
Mfg Campaign: 11408092
Recall Date: Apr 14, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
MY SUBARU OUTBACK IS LESS THAN 3Y 9M AFTER BEING PURCHASED A BRAND NEW AND IT ALREADY GOT 5 (FIVE !!!) NEW BATTERIES REPLACED WITHOUT BEING IDENTIFIED WITH ANY ISSUES BY SUBARU TECHNICIANS. THE FIRST TIME THE BATTERY DIED WAS WHEN THE CAR WAS ONLY 7 MONTH OLD ON THE ORIGINAL WARRANTY. A NEW OEM BATTERY (#2) HAS BEEN INSTALLED AT THE SUBARU DEALERSHIP. 14 MONTHS LATER THIS SUBARU BATTERY #2 IS DEAD, REPLACED BY A NEW AAA BATTERY #3 THAT WITHIN TWO MONTHS WAS DEAD, EXTREMELY CORRODED. ONCE AGAIN I WAS FORCED TO ADDRESS THE SAME ISSUE, BRINGING THE CAR TO A DEALERSHIP WHERE A NEW OEM SUBARU BATTERY #4 WAS INSTALLED AND COVERED BY A THICK LAYER OF PETROLEUM JELLY. THE BATTERY #4 HAS LASTED ONLY FOR 17 MONTHS. THUS A NEW SUBARU OEM BATTERY #5 HAD TO BE INSTALLED. EVERY TIME I'M TOLD THE CAR HAS BEEN CHECKED, NO ISSUES HAVE BEEN FOUND,THOUGH I HAD ALSO REPORTED THAT I KEPT ADJUSTING THE CLOCK IN MY CAR EVERY COUPLE OF WEEKS,IT HAS BEEN FALLING BEHIND. IT'S HARD TO ACCEPT THAT SUBARU TECHNICIANS HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE OF THE PARASITIC DRAIN PROBLEM IN MY CAR. WHAT IS EXACTLY GOING ON WITH MY SUBARU OUTBACK 2017 ELECTRICAL SYSTEM?TOO MUCH FRUSTRATION WHEN I MISSED MY WORKING HOURS, MEDICAL APPOINTMENTS DUE TO DEALING WITH THE CAR THATIS NOT STARTING, AS WELL AS WITNESSING MY CAR LOSING ITS VALUE. ALL THE DOCUMENTS ARE KEPT IN A FILE, MY NOTES ARE RECORDED.
Corrective Action:
MY SUBARU OUTBACK IS LESS THAN 3Y 9M AFTER BEING PURCHASED A BRAND NEW AND IT ALREADY GOT 5 (FIVE !!!) NEW BATTERIES REPLACED WITHOUT BEING IDENTIFIED WITH ANY ISSUES BY SUBARU TECHNICIANS. THE FIRST TIME THE BATTERY DIED WAS WHEN THE CAR WAS ONLY 7 MONTH OLD ON THE ORIGINAL WARRANTY. A NEW OEM BATTERY (#2) HAS BEEN INSTALLED AT THE SUBARU DEALERSHIP. 14 MONTHS LATER THIS SUBARU BATTERY #2 IS DEAD, REPLACED BY A NEW AAA BATTERY #3 THAT WITHIN TWO MONTHS WAS DEAD, EXTREMELY CORRODED. ONCE AGAIN I WAS FORCED TO ADDRESS THE SAME ISSUE, BRINGING THE CAR TO A DEALERSHIP WHERE A NEW OEM SUBARU BATTERY #4 WAS INSTALLED AND COVERED BY A THICK LAYER OF PETROLEUM JELLY. THE BATTERY #4 HAS LASTED ONLY FOR 17 MONTHS. THUS A NEW SUBARU OEM BATTERY #5 HAD TO BE INSTALLED. EVERY TIME I'M TOLD THE CAR HAS BEEN CHECKED, NO ISSUES HAVE BEEN FOUND,THOUGH I HAD ALSO REPORTED THAT I KEPT ADJUSTING THE CLOCK IN MY CAR EVERY COUPLE OF WEEKS,IT HAS BEEN FALLING BEHIND. IT'S HARD TO ACCEPT THAT SUBARU TECHNICIANS HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE OF THE PARASITIC DRAIN PROBLEM IN MY CAR. WHAT IS EXACTLY GOING ON WITH MY SUBARU OUTBACK 2017 ELECTRICAL SYSTEM?TOO MUCH FRUSTRATION WHEN I MISSED MY WORKING HOURS, MEDICAL APPOINTMENTS DUE TO DEALING WITH THE CAR THATIS NOT STARTING, AS WELL AS WITNESSING MY CAR LOSING ITS VALUE. ALL THE DOCUMENTS ARE KEPT IN A FILE, MY NOTES ARE RECORDED.
Additional Notes:
MY SUBARU OUTBACK IS LESS THAN 3Y 9M AFTER BEING PURCHASED A BRAND NEW AND IT ALREADY GOT 5 (FIVE !!!) NEW BATTERIES REPLACED WITHOUT BEING IDENTIFIED WITH ANY ISSUES BY SUBARU TECHNICIANS. THE FIRST TIME THE BATTERY DIED WAS WHEN THE CAR WAS ONLY 7 MONTH OLD ON THE ORIGINAL WARRANTY. A NEW OEM BATTERY (#2) HAS BEEN INSTALLED AT THE SUBARU DEALERSHIP. 14 MONTHS LATER THIS SUBARU BATTERY #2 IS DEAD, REPLACED BY A NEW AAA BATTERY #3 THAT WITHIN TWO MONTHS WAS DEAD, EXTREMELY CORRODED. ONCE AGAIN I WAS FORCED TO ADDRESS THE SAME ISSUE, BRINGING THE CAR TO A DEALERSHIP WHERE A NEW OEM SUBARU BATTERY #4 WAS INSTALLED AND COVERED BY A THICK LAYER OF PETROLEUM JELLY. THE BATTERY #4 HAS LASTED ONLY FOR 17 MONTHS. THUS A NEW SUBARU OEM BATTERY #5 HAD TO BE INSTALLED. EVERY TIME I'M TOLD THE CAR HAS BEEN CHECKED, NO ISSUES HAVE BEEN FOUND,THOUGH I HAD ALSO REPORTED THAT I KEPT ADJUSTING THE CLOCK IN MY CAR EVERY COUPLE OF WEEKS,IT HAS BEEN FALLING BEHIND. IT'S HARD TO ACCEPT THAT SUBARU TECHNICIANS HAVE NOT BEEN ABLE TO DIAGNOSE THE CAUSE OF THE PARASITIC DRAIN PROBLEM IN MY CAR. WHAT IS EXACTLY GOING ON WITH MY SUBARU OUTBACK 2017 ELECTRICAL SYSTEM?TOO MUCH FRUSTRATION WHEN I MISSED MY WORKING HOURS, MEDICAL APPOINTMENTS DUE TO DEALING WITH THE CAR THATIS NOT STARTING, AS WELL AS WITNESSING MY CAR LOSING ITS VALUE. ALL THE DOCUMENTS ARE KEPT IN A FILE, MY NOTES ARE RECORDED.
Mfg Campaign: 11407903
Recall Date: Apr 13, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ELECTRICAL SYSTEM KEEPS DRAINING THE BATTERY. I HAVE TO KEEP A BATTERY JUMPER IN MY CAR BECAUSE THE BATTERY IS CONSTANTLY DEAD. I'M IN MY 2ND BATTERY AND HAVING TO JUMP STAR5 IT AT LEAST TWICE A MONTH AND THE CAR ONLY HAS 30,000 MILES.
Corrective Action:
THE ELECTRICAL SYSTEM KEEPS DRAINING THE BATTERY. I HAVE TO KEEP A BATTERY JUMPER IN MY CAR BECAUSE THE BATTERY IS CONSTANTLY DEAD. I'M IN MY 2ND BATTERY AND HAVING TO JUMP STAR5 IT AT LEAST TWICE A MONTH AND THE CAR ONLY HAS 30,000 MILES.
Additional Notes:
THE ELECTRICAL SYSTEM KEEPS DRAINING THE BATTERY. I HAVE TO KEEP A BATTERY JUMPER IN MY CAR BECAUSE THE BATTERY IS CONSTANTLY DEAD. I'M IN MY 2ND BATTERY AND HAVING TO JUMP STAR5 IT AT LEAST TWICE A MONTH AND THE CAR ONLY HAS 30,000 MILES.
Mfg Campaign: 11407582
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY:WINDSHIELD
Potential Consequences:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT TWO SEPARATE CRACKS HAD FORMED ON THE WINDSHIELD WITHOUT INCIDENT OR IMPACT. ON THE FIRST OCCASION, THE CONTACT STATED THAT A CRACK HAD FORMED ON THE MIDDLE PASSENGER SIDE OF THE WINDSHIELD. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, ANOTHER CRACK HAD FORMED ON THE LOWER DRIVER SIDE OF THE REPLACEMENT WINDSHIELD, WITHOUT INCIDENT OR IMPACT. THE CONTACT STATED THAT THE CRACKS OBSTRUCTED HER VIEW WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *DT
Corrective Action:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT TWO SEPARATE CRACKS HAD FORMED ON THE WINDSHIELD WITHOUT INCIDENT OR IMPACT. ON THE FIRST OCCASION, THE CONTACT STATED THAT A CRACK HAD FORMED ON THE MIDDLE PASSENGER SIDE OF THE WINDSHIELD. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, ANOTHER CRACK HAD FORMED ON THE LOWER DRIVER SIDE OF THE REPLACEMENT WINDSHIELD, WITHOUT INCIDENT OR IMPACT. THE CONTACT STATED THAT THE CRACKS OBSTRUCTED HER VIEW WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *DT
Additional Notes:
TL* THE CONTACT OWNS A 2017 SUBARU OUTBACK. THE CONTACT STATED THAT TWO SEPARATE CRACKS HAD FORMED ON THE WINDSHIELD WITHOUT INCIDENT OR IMPACT. ON THE FIRST OCCASION, THE CONTACT STATED THAT A CRACK HAD FORMED ON THE MIDDLE PASSENGER SIDE OF THE WINDSHIELD. THE CONTACT HAD THE WINDSHIELD REPLACED HOWEVER, ANOTHER CRACK HAD FORMED ON THE LOWER DRIVER SIDE OF THE REPLACEMENT WINDSHIELD, WITHOUT INCIDENT OR IMPACT. THE CONTACT STATED THAT THE CRACKS OBSTRUCTED HER VIEW WHILE DRIVING. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. *DT
Mfg Campaign: 11407594
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
CAR WAS REAR ENDED (DRIVER SIDE REAR) AT FULL SPEED, WHICH THEN PUSHED US INTO A PARKING LOT, SPECIFICALLY THE CORNER WITH A CEMENT PILING WITH A LIGHT POLE WHICH COLLAPSED, NO AIRBAGS DEPLOYED.
Corrective Action:
CAR WAS REAR ENDED (DRIVER SIDE REAR) AT FULL SPEED, WHICH THEN PUSHED US INTO A PARKING LOT, SPECIFICALLY THE CORNER WITH A CEMENT PILING WITH A LIGHT POLE WHICH COLLAPSED, NO AIRBAGS DEPLOYED.
Additional Notes:
CAR WAS REAR ENDED (DRIVER SIDE REAR) AT FULL SPEED, WHICH THEN PUSHED US INTO A PARKING LOT, SPECIFICALLY THE CORNER WITH A CEMENT PILING WITH A LIGHT POLE WHICH COLLAPSED, NO AIRBAGS DEPLOYED.
Mfg Campaign: 11407779
Recall Date: Apr 12, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I BOUGHT THE CAR 25 JUNE 2020 AND 3 DAYS INTO IT I GOT A CHIP GOING THEU AN AUTOMATED CAR WASH I CALLED SAFELITE AND THE INS COMPANY AND THEY REPLACED THE WINDSHIELD AND OUT OF NOWHERE I GET A CRACK COMING UP FROM BOTTOM OF WINDSHIELD ON DRIVERS SIDE GOING UP TO WIPER AREA THE CAR SAT FOR 2 DAYS IN MY DRIVEWAY WHILE I DROVE MY OTHER VEHICLE PRIOR TO THIS FLORIDA HEAT IS BRUTAL I BELIEVE THIS IS A FAULTY WINDSHIELD YOU CANT SEE IT WELL UNLESS YOUR IN DRIVER SEAT OR CLEANING WINDSHIELD AD I AM OCD
Corrective Action:
I BOUGHT THE CAR 25 JUNE 2020 AND 3 DAYS INTO IT I GOT A CHIP GOING THEU AN AUTOMATED CAR WASH I CALLED SAFELITE AND THE INS COMPANY AND THEY REPLACED THE WINDSHIELD AND OUT OF NOWHERE I GET A CRACK COMING UP FROM BOTTOM OF WINDSHIELD ON DRIVERS SIDE GOING UP TO WIPER AREA THE CAR SAT FOR 2 DAYS IN MY DRIVEWAY WHILE I DROVE MY OTHER VEHICLE PRIOR TO THIS FLORIDA HEAT IS BRUTAL I BELIEVE THIS IS A FAULTY WINDSHIELD YOU CANT SEE IT WELL UNLESS YOUR IN DRIVER SEAT OR CLEANING WINDSHIELD AD I AM OCD
Additional Notes:
I BOUGHT THE CAR 25 JUNE 2020 AND 3 DAYS INTO IT I GOT A CHIP GOING THEU AN AUTOMATED CAR WASH I CALLED SAFELITE AND THE INS COMPANY AND THEY REPLACED THE WINDSHIELD AND OUT OF NOWHERE I GET A CRACK COMING UP FROM BOTTOM OF WINDSHIELD ON DRIVERS SIDE GOING UP TO WIPER AREA THE CAR SAT FOR 2 DAYS IN MY DRIVEWAY WHILE I DROVE MY OTHER VEHICLE PRIOR TO THIS FLORIDA HEAT IS BRUTAL I BELIEVE THIS IS A FAULTY WINDSHIELD YOU CANT SEE IT WELL UNLESS YOUR IN DRIVER SEAT OR CLEANING WINDSHIELD AD I AM OCD
Mfg Campaign: 11407467
Recall Date: Apr 11, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A MINOR ROCK HIT ON HIGHWAY CAUSES WINDSHIELD CRACK FROM FROM BOTTOM NEAR WIPERS ALL THE WAY TO THE MIDDLE OF SCREEN.
Corrective Action:
A MINOR ROCK HIT ON HIGHWAY CAUSES WINDSHIELD CRACK FROM FROM BOTTOM NEAR WIPERS ALL THE WAY TO THE MIDDLE OF SCREEN.
Additional Notes:
A MINOR ROCK HIT ON HIGHWAY CAUSES WINDSHIELD CRACK FROM FROM BOTTOM NEAR WIPERS ALL THE WAY TO THE MIDDLE OF SCREEN.
Mfg Campaign: 11407412
Recall Date: Apr 10, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A CRACK FORMED IN THE WINDSHIELD DURING NORMAL DRIVING, THERE WAS NO CHIP OR OBJECT THAT HIT THE WINDSHIELD THAT WOULD FORM A CRACK. IT IS A BIG S-SHAPED CURVE FROM THE TOP OF THE WINDSHIELD WHERE IT MEET THE ROOF DOWN TOWARD THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THE WINDSHIELD WAS REPLACED BY THE DEALER WITHIN THE LAST 6 WEEKS FROM A PRIOR CHIP AND CRACK.
Corrective Action:
A CRACK FORMED IN THE WINDSHIELD DURING NORMAL DRIVING, THERE WAS NO CHIP OR OBJECT THAT HIT THE WINDSHIELD THAT WOULD FORM A CRACK. IT IS A BIG S-SHAPED CURVE FROM THE TOP OF THE WINDSHIELD WHERE IT MEET THE ROOF DOWN TOWARD THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THE WINDSHIELD WAS REPLACED BY THE DEALER WITHIN THE LAST 6 WEEKS FROM A PRIOR CHIP AND CRACK.
Additional Notes:
A CRACK FORMED IN THE WINDSHIELD DURING NORMAL DRIVING, THERE WAS NO CHIP OR OBJECT THAT HIT THE WINDSHIELD THAT WOULD FORM A CRACK. IT IS A BIG S-SHAPED CURVE FROM THE TOP OF THE WINDSHIELD WHERE IT MEET THE ROOF DOWN TOWARD THE MIDDLE OF THE WINDSHIELD BELOW THE REAR VIEW MIRROR. THE WINDSHIELD WAS REPLACED BY THE DEALER WITHIN THE LAST 6 WEEKS FROM A PRIOR CHIP AND CRACK.
Mfg Campaign: 11407224
Recall Date: Apr 9, 2021
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Corrective Action:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Additional Notes:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Mfg Campaign: 11407301
Recall Date: Apr 9, 2021
Subaru Of America, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Corrective Action:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Additional Notes:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Mfg Campaign: 11407301
Recall Date: Apr 9, 2021
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Corrective Action:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Additional Notes:
THIS IS A RE-SUBMISSION OF COMPLAINT NO 11398779. PHOTO FILES FAILED TO UPLOAD. I HAD JUST ENTERED THE GOLF COURSE PARKING LOT AND HAD TURNED RIGHT TO ENTER A PERPENDICULAR PARKING SLOT. MY SPEED WAS LESS THAN 5 MPH. MY CAR SUDDENLY ACCELERATED OUT OF CONTROL, HIT A CONCRETE PARKING BLOCK (6 IN HIGH) AND THEN OVER A 1 FOOT HIGH WALL WHICH WAS 3 FEET FROM THE BLOCK. THE CAR ENDED UP ON A DOWN SLOPE AND THE REAR WHEEL FORTUNATELY CAUGHT ON A RETAINING WALL. I WAS NOT INJURED AND THE AIRBAGS DID NOT DEPLOY. THERE WAS ONE WITNESS TO THIS TERRIFYING EVENT WHICH OCCURRED ON FEBRUARY 4, 2010 AT ABOUT 8:10 AM. IT OCCURRED IN A PART OF THE PARKING LOT I HAVE USED AT LEAST 50 TIMES IN THE PAST YEAR. SEVERAL MEMBERS HAVE SAID THEY ARE AFRAID OF PARKING IN THESE SPOTS AND WILL NEVER USE THEM AGAIN. THE COMPONENT THAT FAILED IS UNKNOWN TO ME, BUT I FEEL IT IS A DEFINITE SAFETY RISK. I WAS FULLY INSURED AND THE MINOR DAMAGE TO THE CAR WAS COVERED BY MY INSURANCE.
Mfg Campaign: 11407301
Recall Date: Apr 9, 2021
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
VEHICLE DESIGN SAFETY DEFECT: AFTER LOCKING DOORS WHILE SEATED IN VEHICLE MUST SELECT UNLOCK TO EXIT VEHICLE. IN AN EMERGENCY SAFETY DICTATES THAT PULLING DOOR OPEN LEVER WOULD OPEN DOOR IN ONE ACTION.
Corrective Action:
VEHICLE DESIGN SAFETY DEFECT: AFTER LOCKING DOORS WHILE SEATED IN VEHICLE MUST SELECT UNLOCK TO EXIT VEHICLE. IN AN EMERGENCY SAFETY DICTATES THAT PULLING DOOR OPEN LEVER WOULD OPEN DOOR IN ONE ACTION.
Additional Notes:
VEHICLE DESIGN SAFETY DEFECT: AFTER LOCKING DOORS WHILE SEATED IN VEHICLE MUST SELECT UNLOCK TO EXIT VEHICLE. IN AN EMERGENCY SAFETY DICTATES THAT PULLING DOOR OPEN LEVER WOULD OPEN DOOR IN ONE ACTION.
Mfg Campaign: 11407008
Recall Date: Apr 8, 2021
Subaru Of America, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
SAFETY DEFECT OPERATOR DATA: BLIND SPOT INDICATOR IS ONLY PRESENTED ON EXTERNAL REVIEW MIRROR. DATA SHOULD BE PROVIDED IN CENTER INSTRUMENT CLUSTER RATHER THAN HAVING TO DEFLECT FOCUS FROM DIRECTION OF TRAVEL.
Corrective Action:
SAFETY DEFECT OPERATOR DATA: BLIND SPOT INDICATOR IS ONLY PRESENTED ON EXTERNAL REVIEW MIRROR. DATA SHOULD BE PROVIDED IN CENTER INSTRUMENT CLUSTER RATHER THAN HAVING TO DEFLECT FOCUS FROM DIRECTION OF TRAVEL.
Additional Notes:
SAFETY DEFECT OPERATOR DATA: BLIND SPOT INDICATOR IS ONLY PRESENTED ON EXTERNAL REVIEW MIRROR. DATA SHOULD BE PROVIDED IN CENTER INSTRUMENT CLUSTER RATHER THAN HAVING TO DEFLECT FOCUS FROM DIRECTION OF TRAVEL.
Mfg Campaign: 11407011
Recall Date: Apr 8, 2021
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DEAD BATTERY REQUIRING TOW SERVICE TO CHARGE BATTERY 4/2018 AND 5/2018. REPLACED BATTERY UNDER WARRANTY AFTER TESTING AT SUBARU 5/2018. DEAD BATTERY REQUIRING TOWING COMPANY CHARGE TIMES IN 5/2020 AND REPLACED BATTERY ON 5/14/2020. DEAD BATTERY NOW AGAIN IN 4/2021 REQUIRING TOWING COMPANY BATTERY CHARGE.
Corrective Action:
DEAD BATTERY REQUIRING TOW SERVICE TO CHARGE BATTERY 4/2018 AND 5/2018. REPLACED BATTERY UNDER WARRANTY AFTER TESTING AT SUBARU 5/2018. DEAD BATTERY REQUIRING TOWING COMPANY CHARGE TIMES IN 5/2020 AND REPLACED BATTERY ON 5/14/2020. DEAD BATTERY NOW AGAIN IN 4/2021 REQUIRING TOWING COMPANY BATTERY CHARGE.
Additional Notes:
DEAD BATTERY REQUIRING TOW SERVICE TO CHARGE BATTERY 4/2018 AND 5/2018. REPLACED BATTERY UNDER WARRANTY AFTER TESTING AT SUBARU 5/2018. DEAD BATTERY REQUIRING TOWING COMPANY CHARGE TIMES IN 5/2020 AND REPLACED BATTERY ON 5/14/2020. DEAD BATTERY NOW AGAIN IN 4/2021 REQUIRING TOWING COMPANY BATTERY CHARGE.
Mfg Campaign: 11407051
Recall Date: Apr 8, 2021
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I RECENTLY PURCHASED A 2017 SUBARU OUTBACK. IT DEVELOPED RANDOM SMALL CHIPS IN THE WINDSHIELD IN 4 DIFFERENT SPOTS ON THE WINDSHIELD I WAS DRIVING ON A SMALL NEIGHBORHOOD STREET, WHEN I NOTICED SPECS ON MY WINDSHIELD THAT WOULD NOT COME OFF UPON FURTHER INSPECTION I CAME TO REALIZE THEY WERE TINY CHIPS IN THE GLASS. I HAVE NO EXPLANATION AS TO HOW THOSE GOT THERE I WAS NOT IMPACTED BY ANYTHING FLYING AT MY WINDSHIELD. I HAD TO PAY OUT OF POCKET TO FIX ONE CHIP THAT GOT BIG ENOUGH TO POSSIBLY CRACK THE OTHER 3 I WAS TOLD BY THE SAFELIGHT EMPLOYEE THAT I WOULD GET LOTS OF THEM AND I DIDN'T NEED TO DO ANYTHING UNTIL THEY CHIPPED OR CRACKED DEEPER. HE INFORMED ME THAT THE SUBARU GLASS IS VERY THIN AND CHIPS AND CRACKS EASILY HE HAS MANY SUBARU'S THAT COME IN FOR THIS PROBLEM. THE WAY THE CHIPS ARE STARTING OUT VERY TINY AND HOW THEY ARE SPACED OUT LEADS ME TO BELIEVE THIS IS SOMETHING SUBARU SHOULD BE MADE AWARE AND RECALL AND REPLACE. MY HUSBAND JUST PURCHASED A CROSS TREK AND NO SURPRISE AFTER INSPECTING HIS WINDSHIELD WE FOUND TWO VERY TINY SMALL CHIPS IN DIFFERENT LOCATIONS ON HIS WINDSHIELD. I WAS TOLD TO TRY AND KEEP MY WINDSHIELD COOL AND OUT OF THE SUN TO TRY AND PREVENT ANYMORE CHIPPING OR CRACKING. IF I HAD KNOWN THE SUBARU OUTBACK HAD THIS DEFECT I NEVER WOULD HAVE PURCHASED THIS CAR.
Corrective Action:
I RECENTLY PURCHASED A 2017 SUBARU OUTBACK. IT DEVELOPED RANDOM SMALL CHIPS IN THE WINDSHIELD IN 4 DIFFERENT SPOTS ON THE WINDSHIELD I WAS DRIVING ON A SMALL NEIGHBORHOOD STREET, WHEN I NOTICED SPECS ON MY WINDSHIELD THAT WOULD NOT COME OFF UPON FURTHER INSPECTION I CAME TO REALIZE THEY WERE TINY CHIPS IN THE GLASS. I HAVE NO EXPLANATION AS TO HOW THOSE GOT THERE I WAS NOT IMPACTED BY ANYTHING FLYING AT MY WINDSHIELD. I HAD TO PAY OUT OF POCKET TO FIX ONE CHIP THAT GOT BIG ENOUGH TO POSSIBLY CRACK THE OTHER 3 I WAS TOLD BY THE SAFELIGHT EMPLOYEE THAT I WOULD GET LOTS OF THEM AND I DIDN'T NEED TO DO ANYTHING UNTIL THEY CHIPPED OR CRACKED DEEPER. HE INFORMED ME THAT THE SUBARU GLASS IS VERY THIN AND CHIPS AND CRACKS EASILY HE HAS MANY SUBARU'S THAT COME IN FOR THIS PROBLEM. THE WAY THE CHIPS ARE STARTING OUT VERY TINY AND HOW THEY ARE SPACED OUT LEADS ME TO BELIEVE THIS IS SOMETHING SUBARU SHOULD BE MADE AWARE AND RECALL AND REPLACE. MY HUSBAND JUST PURCHASED A CROSS TREK AND NO SURPRISE AFTER INSPECTING HIS WINDSHIELD WE FOUND TWO VERY TINY SMALL CHIPS IN DIFFERENT LOCATIONS ON HIS WINDSHIELD. I WAS TOLD TO TRY AND KEEP MY WINDSHIELD COOL AND OUT OF THE SUN TO TRY AND PREVENT ANYMORE CHIPPING OR CRACKING. IF I HAD KNOWN THE SUBARU OUTBACK HAD THIS DEFECT I NEVER WOULD HAVE PURCHASED THIS CAR.
Additional Notes:
I RECENTLY PURCHASED A 2017 SUBARU OUTBACK. IT DEVELOPED RANDOM SMALL CHIPS IN THE WINDSHIELD IN 4 DIFFERENT SPOTS ON THE WINDSHIELD I WAS DRIVING ON A SMALL NEIGHBORHOOD STREET, WHEN I NOTICED SPECS ON MY WINDSHIELD THAT WOULD NOT COME OFF UPON FURTHER INSPECTION I CAME TO REALIZE THEY WERE TINY CHIPS IN THE GLASS. I HAVE NO EXPLANATION AS TO HOW THOSE GOT THERE I WAS NOT IMPACTED BY ANYTHING FLYING AT MY WINDSHIELD. I HAD TO PAY OUT OF POCKET TO FIX ONE CHIP THAT GOT BIG ENOUGH TO POSSIBLY CRACK THE OTHER 3 I WAS TOLD BY THE SAFELIGHT EMPLOYEE THAT I WOULD GET LOTS OF THEM AND I DIDN'T NEED TO DO ANYTHING UNTIL THEY CHIPPED OR CRACKED DEEPER. HE INFORMED ME THAT THE SUBARU GLASS IS VERY THIN AND CHIPS AND CRACKS EASILY HE HAS MANY SUBARU'S THAT COME IN FOR THIS PROBLEM. THE WAY THE CHIPS ARE STARTING OUT VERY TINY AND HOW THEY ARE SPACED OUT LEADS ME TO BELIEVE THIS IS SOMETHING SUBARU SHOULD BE MADE AWARE AND RECALL AND REPLACE. MY HUSBAND JUST PURCHASED A CROSS TREK AND NO SURPRISE AFTER INSPECTING HIS WINDSHIELD WE FOUND TWO VERY TINY SMALL CHIPS IN DIFFERENT LOCATIONS ON HIS WINDSHIELD. I WAS TOLD TO TRY AND KEEP MY WINDSHIELD COOL AND OUT OF THE SUN TO TRY AND PREVENT ANYMORE CHIPPING OR CRACKING. IF I HAD KNOWN THE SUBARU OUTBACK HAD THIS DEFECT I NEVER WOULD HAVE PURCHASED THIS CAR.
Mfg Campaign: 11406932
Recall Date: Apr 7, 2021
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