Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
WHILE STATIONARY, MY DAUGHTER ATTEMPTED TO EXIT THE REAR PASSENGER SIDE OF THE VEHICLE. THE DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. DISCOVERED THAT THE REAR PASSENGER SIDE DOOR CHILD SAFETY LOCK SWITCH ON THE INSIDE EDGE OF THE DOOR WAS ENGAGED. TRIED TO DISENGAGE THE CHILD SAFETY LOCK; HOWEVER, THE SWITCH WAS SEIZED IN THE ENGAGED POSITION. CANNOT OPEN THE DOOR FROM INSIDE THE VEHICLE. TOOK IT TO THE ONLY SUBARU DEALER IN HALIFAX, NOVA SCOTIA, CANADA. THOUGH THE VEHICLE HAD LESS THAN 36,000 MILES AND SHOULD HAVE BEEN COVERED UNDER WARRANTY, THEY SAID IT WAS A CORROSION ISSUE CAUSED BY LACK OF USE; THEREFORE, IT WAS NOT COVERED BY THE WARRANTY. WE HAVE NEVER USED THE CHILD SAFETY LOCK.
Corrective Action:
WHILE STATIONARY, MY DAUGHTER ATTEMPTED TO EXIT THE REAR PASSENGER SIDE OF THE VEHICLE. THE DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. DISCOVERED THAT THE REAR PASSENGER SIDE DOOR CHILD SAFETY LOCK SWITCH ON THE INSIDE EDGE OF THE DOOR WAS ENGAGED. TRIED TO DISENGAGE THE CHILD SAFETY LOCK; HOWEVER, THE SWITCH WAS SEIZED IN THE ENGAGED POSITION. CANNOT OPEN THE DOOR FROM INSIDE THE VEHICLE. TOOK IT TO THE ONLY SUBARU DEALER IN HALIFAX, NOVA SCOTIA, CANADA. THOUGH THE VEHICLE HAD LESS THAN 36,000 MILES AND SHOULD HAVE BEEN COVERED UNDER WARRANTY, THEY SAID IT WAS A CORROSION ISSUE CAUSED BY LACK OF USE; THEREFORE, IT WAS NOT COVERED BY THE WARRANTY. WE HAVE NEVER USED THE CHILD SAFETY LOCK.
Additional Notes:
WHILE STATIONARY, MY DAUGHTER ATTEMPTED TO EXIT THE REAR PASSENGER SIDE OF THE VEHICLE. THE DOOR WOULD NOT OPEN FROM INSIDE THE VEHICLE. DISCOVERED THAT THE REAR PASSENGER SIDE DOOR CHILD SAFETY LOCK SWITCH ON THE INSIDE EDGE OF THE DOOR WAS ENGAGED. TRIED TO DISENGAGE THE CHILD SAFETY LOCK; HOWEVER, THE SWITCH WAS SEIZED IN THE ENGAGED POSITION. CANNOT OPEN THE DOOR FROM INSIDE THE VEHICLE. TOOK IT TO THE ONLY SUBARU DEALER IN HALIFAX, NOVA SCOTIA, CANADA. THOUGH THE VEHICLE HAD LESS THAN 36,000 MILES AND SHOULD HAVE BEEN COVERED UNDER WARRANTY, THEY SAID IT WAS A CORROSION ISSUE CAUSED BY LACK OF USE; THEREFORE, IT WAS NOT COVERED BY THE WARRANTY. WE HAVE NEVER USED THE CHILD SAFETY LOCK.
Mfg Campaign: 11253105
Recall Date: Sep 4, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
KEY INTERMITTENTLY DOES NOT COME OUT OF IGNITION WHEN PARKED. THIS IS A WELL KNOWN ISSUE WITH A TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU. THIS CAN BE A SAFETY ISSUE. WHY HAS A RECALL NOT BEEN ISSUED FOR THIS?
Corrective Action:
KEY INTERMITTENTLY DOES NOT COME OUT OF IGNITION WHEN PARKED. THIS IS A WELL KNOWN ISSUE WITH A TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU. THIS CAN BE A SAFETY ISSUE. WHY HAS A RECALL NOT BEEN ISSUED FOR THIS?
Additional Notes:
KEY INTERMITTENTLY DOES NOT COME OUT OF IGNITION WHEN PARKED. THIS IS A WELL KNOWN ISSUE WITH A TECHNICAL SERVICE BULLETIN ISSUED BY SUBARU. THIS CAN BE A SAFETY ISSUE. WHY HAS A RECALL NOT BEEN ISSUED FOR THIS?
Mfg Campaign: 11252942
Recall Date: Sep 3, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
MY KEY GETS STUCK IN THE IGNITION, WHILE IN PARK. STEERING COLUMN DOES NOT LOCK. TOOK TO THE DEALER. I KNOW THIS IS AN ISSUE WITH SOME OF THE FORRESTERS AND I LOOKED ONLINE APPARENTLY OTHER 2016 & 2017 MODEL SUBARUS HAVE HAD THE SAME ISSUE. I SEE A SERVICE BULLETIN 16 112 18R, BUT IT DOES NOT COVER MY VEHICLE.
Corrective Action:
MY KEY GETS STUCK IN THE IGNITION, WHILE IN PARK. STEERING COLUMN DOES NOT LOCK. TOOK TO THE DEALER. I KNOW THIS IS AN ISSUE WITH SOME OF THE FORRESTERS AND I LOOKED ONLINE APPARENTLY OTHER 2016 & 2017 MODEL SUBARUS HAVE HAD THE SAME ISSUE. I SEE A SERVICE BULLETIN 16 112 18R, BUT IT DOES NOT COVER MY VEHICLE.
Additional Notes:
MY KEY GETS STUCK IN THE IGNITION, WHILE IN PARK. STEERING COLUMN DOES NOT LOCK. TOOK TO THE DEALER. I KNOW THIS IS AN ISSUE WITH SOME OF THE FORRESTERS AND I LOOKED ONLINE APPARENTLY OTHER 2016 & 2017 MODEL SUBARUS HAVE HAD THE SAME ISSUE. I SEE A SERVICE BULLETIN 16 112 18R, BUT IT DOES NOT COVER MY VEHICLE.
Mfg Campaign: 11252751
Recall Date: Sep 2, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR IS IN PARK AND ENGINE IS OFF AND CAN NOT GET KEY OUT OF IGNITION. I THEN HAVE TO START CAR AND MOVE VEHICLE AND HOPES THAT WHEN I STOP CAR AGAIN I CAN GET THE KEY OUT. THIS IS A SAFEY ISSUE AS I CAN NOT LEAVE CAR WITH KEY IN IGNITION IN PUBLIC PLACE. IF I DO AT THE HOUSE, THEN THE CAR THEN DRAINS THE BATTERY AND CAR DIES.CAR IS ONLY 3 YEAR OLD!!! I'M NOT TO HAPPY WITH THIS. NEEDS TO BE FIX, THIS SHOULD BE A RECALL!!!!! BUT I DON'T SEE ONE YET! I READ OTHER PEOPLE ARE HAVING THE SAME ISSUE.
Corrective Action:
CAR IS IN PARK AND ENGINE IS OFF AND CAN NOT GET KEY OUT OF IGNITION. I THEN HAVE TO START CAR AND MOVE VEHICLE AND HOPES THAT WHEN I STOP CAR AGAIN I CAN GET THE KEY OUT. THIS IS A SAFEY ISSUE AS I CAN NOT LEAVE CAR WITH KEY IN IGNITION IN PUBLIC PLACE. IF I DO AT THE HOUSE, THEN THE CAR THEN DRAINS THE BATTERY AND CAR DIES.CAR IS ONLY 3 YEAR OLD!!! I'M NOT TO HAPPY WITH THIS. NEEDS TO BE FIX, THIS SHOULD BE A RECALL!!!!! BUT I DON'T SEE ONE YET! I READ OTHER PEOPLE ARE HAVING THE SAME ISSUE.
Additional Notes:
CAR IS IN PARK AND ENGINE IS OFF AND CAN NOT GET KEY OUT OF IGNITION. I THEN HAVE TO START CAR AND MOVE VEHICLE AND HOPES THAT WHEN I STOP CAR AGAIN I CAN GET THE KEY OUT. THIS IS A SAFEY ISSUE AS I CAN NOT LEAVE CAR WITH KEY IN IGNITION IN PUBLIC PLACE. IF I DO AT THE HOUSE, THEN THE CAR THEN DRAINS THE BATTERY AND CAR DIES.CAR IS ONLY 3 YEAR OLD!!! I'M NOT TO HAPPY WITH THIS. NEEDS TO BE FIX, THIS SHOULD BE A RECALL!!!!! BUT I DON'T SEE ONE YET! I READ OTHER PEOPLE ARE HAVING THE SAME ISSUE.
Mfg Campaign: 11252618
Recall Date: Aug 31, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
SUBARU OUTBACK 2016 4DR 2.5I - VEHICLE BEGAN MAKING LOUD NOISE WHEN DRIVING IN THE HIGHWAY. NOISE COMING FROM THE REAR PASSENGER SIDE OF VEHICLE. TOOK TO SUBARU DEALER IN CHANDLER AZ AND DEALER CHANGED RIGHT-REAR WHEEL HUB BEARING. VEHICLE ONLY HAS 67 K MILES.
Corrective Action:
SUBARU OUTBACK 2016 4DR 2.5I - VEHICLE BEGAN MAKING LOUD NOISE WHEN DRIVING IN THE HIGHWAY. NOISE COMING FROM THE REAR PASSENGER SIDE OF VEHICLE. TOOK TO SUBARU DEALER IN CHANDLER AZ AND DEALER CHANGED RIGHT-REAR WHEEL HUB BEARING. VEHICLE ONLY HAS 67 K MILES.
Additional Notes:
SUBARU OUTBACK 2016 4DR 2.5I - VEHICLE BEGAN MAKING LOUD NOISE WHEN DRIVING IN THE HIGHWAY. NOISE COMING FROM THE REAR PASSENGER SIDE OF VEHICLE. TOOK TO SUBARU DEALER IN CHANDLER AZ AND DEALER CHANGED RIGHT-REAR WHEEL HUB BEARING. VEHICLE ONLY HAS 67 K MILES.
Mfg Campaign: 11243731
Recall Date: Aug 13, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WOBBLING AND SHAKING OCCURS WHEN THE CAR IS IN MOTION (WHEN ACCELERATING). HAPPENS ON STREET AND ON HIGHWAY. SERVICE ADVISOR RECOMMENDED TRANSMISSION REPLACEMENT. PLEASE SEE ATTACHED EXTENDED WARRANTY OFFER FROM THE MANUFACTURER AS A RESULT OF PREVIOUS COMPLAINTS.
Corrective Action:
WOBBLING AND SHAKING OCCURS WHEN THE CAR IS IN MOTION (WHEN ACCELERATING). HAPPENS ON STREET AND ON HIGHWAY. SERVICE ADVISOR RECOMMENDED TRANSMISSION REPLACEMENT. PLEASE SEE ATTACHED EXTENDED WARRANTY OFFER FROM THE MANUFACTURER AS A RESULT OF PREVIOUS COMPLAINTS.
Additional Notes:
WOBBLING AND SHAKING OCCURS WHEN THE CAR IS IN MOTION (WHEN ACCELERATING). HAPPENS ON STREET AND ON HIGHWAY. SERVICE ADVISOR RECOMMENDED TRANSMISSION REPLACEMENT. PLEASE SEE ATTACHED EXTENDED WARRANTY OFFER FROM THE MANUFACTURER AS A RESULT OF PREVIOUS COMPLAINTS.
Mfg Campaign: 11242993
Recall Date: Aug 10, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON MY WAY TO WORK I HEARD A LOUD POP! LIKE A ROCK HIT MY WINDSHIELD. NEVER SAW A PIT OR ANY EVIDENCE. PULLED OUT OF THE GARAGE THERE WAS A CRACK COMING FROM THE BOTTOM OF PASSENGER SIDE UP THE WINDOW. NOW THE CRACK HAS SPREAD OUT LIKE NOTHING I HAVE EVER SEEN.
Corrective Action:
ON MY WAY TO WORK I HEARD A LOUD POP! LIKE A ROCK HIT MY WINDSHIELD. NEVER SAW A PIT OR ANY EVIDENCE. PULLED OUT OF THE GARAGE THERE WAS A CRACK COMING FROM THE BOTTOM OF PASSENGER SIDE UP THE WINDOW. NOW THE CRACK HAS SPREAD OUT LIKE NOTHING I HAVE EVER SEEN.
Additional Notes:
ON MY WAY TO WORK I HEARD A LOUD POP! LIKE A ROCK HIT MY WINDSHIELD. NEVER SAW A PIT OR ANY EVIDENCE. PULLED OUT OF THE GARAGE THERE WAS A CRACK COMING FROM THE BOTTOM OF PASSENGER SIDE UP THE WINDOW. NOW THE CRACK HAS SPREAD OUT LIKE NOTHING I HAVE EVER SEEN.
Mfg Campaign: 11242812
Recall Date: Aug 9, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I'VE ONLY RECENTLY LEARNED OF THE SPONTANEOUS WINDSHIELD CRACKING ISSUE THAT IS IN LITIGATION. THIS HAPPENED TO ME. I WAS STOPPED, WAITING AT A LIGHT NEAR THE INTERSECTION OF WASHINGTON AND THE ENTRANCE TO I-70 IN DENVER. SUDDENLY, THE WINDSHIELD LOUDLY POPPED AND A LARGE CRACK APPEARED ON THE PASSENGER SIDE WHICH HAS SINCE PROGRESSED IN MANY DIFFERENT DIRECTIONS. I SPOKE TO THE DEALERSHIP AND THEY OFFERED NO ASSISTANCE. I'VE NOT YET HAD IT REPLACED AS I'D LEARNED OF THIS LAWSUIT, BUT NO DEFINITIVE PROGRESS HAS BEEN MADE, I'M REPORTING IT HERE. I DO NOT HAVE A PICTURE, BUT WILL UPDATE THIS POST LATER, IF POSSIBLE.
Corrective Action:
I'VE ONLY RECENTLY LEARNED OF THE SPONTANEOUS WINDSHIELD CRACKING ISSUE THAT IS IN LITIGATION. THIS HAPPENED TO ME. I WAS STOPPED, WAITING AT A LIGHT NEAR THE INTERSECTION OF WASHINGTON AND THE ENTRANCE TO I-70 IN DENVER. SUDDENLY, THE WINDSHIELD LOUDLY POPPED AND A LARGE CRACK APPEARED ON THE PASSENGER SIDE WHICH HAS SINCE PROGRESSED IN MANY DIFFERENT DIRECTIONS. I SPOKE TO THE DEALERSHIP AND THEY OFFERED NO ASSISTANCE. I'VE NOT YET HAD IT REPLACED AS I'D LEARNED OF THIS LAWSUIT, BUT NO DEFINITIVE PROGRESS HAS BEEN MADE, I'M REPORTING IT HERE. I DO NOT HAVE A PICTURE, BUT WILL UPDATE THIS POST LATER, IF POSSIBLE.
Additional Notes:
I'VE ONLY RECENTLY LEARNED OF THE SPONTANEOUS WINDSHIELD CRACKING ISSUE THAT IS IN LITIGATION. THIS HAPPENED TO ME. I WAS STOPPED, WAITING AT A LIGHT NEAR THE INTERSECTION OF WASHINGTON AND THE ENTRANCE TO I-70 IN DENVER. SUDDENLY, THE WINDSHIELD LOUDLY POPPED AND A LARGE CRACK APPEARED ON THE PASSENGER SIDE WHICH HAS SINCE PROGRESSED IN MANY DIFFERENT DIRECTIONS. I SPOKE TO THE DEALERSHIP AND THEY OFFERED NO ASSISTANCE. I'VE NOT YET HAD IT REPLACED AS I'D LEARNED OF THIS LAWSUIT, BUT NO DEFINITIVE PROGRESS HAS BEEN MADE, I'M REPORTING IT HERE. I DO NOT HAVE A PICTURE, BUT WILL UPDATE THIS POST LATER, IF POSSIBLE.
Mfg Campaign: 11242237
Recall Date: Aug 7, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
DEAD BATTERY AT 38,000 MILES. NO INDICATOR LIGHTS OF ANY EXISTING PROBLEM. LEFT STRANDED AND OUT $150 FOR NEW BATTERY. SAW MANY FORUMS RELATED TO THIS SAME PROBLEM. SUBARU OWES IT TO THE CAR OWNERS TO ADMIT AND FIX AND NO CHARGE THIS PROBLEM. DROVE AT LUNCH TIME AND WHEN I WAS RETURNING BACK TO WORK IT WOULD NOT START. CAR WAS PARKED IN PARKING LOT. NOTHING LEFT ON. WHEN TURNING IGNITION ON THE DASHBOARD LIGHTS ALL CAME ON AS WELL AS RADIO AND WINDOWS WORKED UP AND DOWN BUT NO START. HAD CO-WORKER COME AND JUMP START AND IT STARTED RIGHT AWAY.
Corrective Action:
DEAD BATTERY AT 38,000 MILES. NO INDICATOR LIGHTS OF ANY EXISTING PROBLEM. LEFT STRANDED AND OUT $150 FOR NEW BATTERY. SAW MANY FORUMS RELATED TO THIS SAME PROBLEM. SUBARU OWES IT TO THE CAR OWNERS TO ADMIT AND FIX AND NO CHARGE THIS PROBLEM. DROVE AT LUNCH TIME AND WHEN I WAS RETURNING BACK TO WORK IT WOULD NOT START. CAR WAS PARKED IN PARKING LOT. NOTHING LEFT ON. WHEN TURNING IGNITION ON THE DASHBOARD LIGHTS ALL CAME ON AS WELL AS RADIO AND WINDOWS WORKED UP AND DOWN BUT NO START. HAD CO-WORKER COME AND JUMP START AND IT STARTED RIGHT AWAY.
Additional Notes:
DEAD BATTERY AT 38,000 MILES. NO INDICATOR LIGHTS OF ANY EXISTING PROBLEM. LEFT STRANDED AND OUT $150 FOR NEW BATTERY. SAW MANY FORUMS RELATED TO THIS SAME PROBLEM. SUBARU OWES IT TO THE CAR OWNERS TO ADMIT AND FIX AND NO CHARGE THIS PROBLEM. DROVE AT LUNCH TIME AND WHEN I WAS RETURNING BACK TO WORK IT WOULD NOT START. CAR WAS PARKED IN PARKING LOT. NOTHING LEFT ON. WHEN TURNING IGNITION ON THE DASHBOARD LIGHTS ALL CAME ON AS WELL AS RADIO AND WINDOWS WORKED UP AND DOWN BUT NO START. HAD CO-WORKER COME AND JUMP START AND IT STARTED RIGHT AWAY.
Mfg Campaign: 11241874
Recall Date: Aug 5, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
INTERMITTENT PROBLEM WHERE THE KEY COULD NOT BE REMOVED FROM THE IGNITION MAKING IT UNSAFE TO LEAVE THE CAR IN A PUBLIC AREA. (THE DOOR CANNOT BE LOCKED WITH THE KEY IN THE IGNITION). REQUIRED REPLACEMENT OF THE SHIFTER ASSEMBLY. THE REPAIR NOTES INDICATED THERE IS A RELATED TSB, SO THE DEFECT IS KNOWN, BUT NO RECALLS HAVE BEEN ISSUED.
Corrective Action:
INTERMITTENT PROBLEM WHERE THE KEY COULD NOT BE REMOVED FROM THE IGNITION MAKING IT UNSAFE TO LEAVE THE CAR IN A PUBLIC AREA. (THE DOOR CANNOT BE LOCKED WITH THE KEY IN THE IGNITION). REQUIRED REPLACEMENT OF THE SHIFTER ASSEMBLY. THE REPAIR NOTES INDICATED THERE IS A RELATED TSB, SO THE DEFECT IS KNOWN, BUT NO RECALLS HAVE BEEN ISSUED.
Additional Notes:
INTERMITTENT PROBLEM WHERE THE KEY COULD NOT BE REMOVED FROM THE IGNITION MAKING IT UNSAFE TO LEAVE THE CAR IN A PUBLIC AREA. (THE DOOR CANNOT BE LOCKED WITH THE KEY IN THE IGNITION). REQUIRED REPLACEMENT OF THE SHIFTER ASSEMBLY. THE REPAIR NOTES INDICATED THERE IS A RELATED TSB, SO THE DEFECT IS KNOWN, BUT NO RECALLS HAVE BEEN ISSUED.
Mfg Campaign: 11241891
Recall Date: Aug 5, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
SOMETIMES THE KEY WILL NOT COME OUT OF IGNITION WHEN PUT IN PARK. FREEZES UP. WON'T ALLOW POWER LIFT GATE TO OPEN EITHER. SEEMS TO BE RELATED TO TSB 16 112 18R, WHICH IN PRACTICE SEEMS DANGEROUS, AS HAVING TO LEAVE THE KEY IN THE IGNITION EVEN FOR A SHORT AMOUNT OF TIME WITH KIDS IS RISKY. THIS NEEDS TO BE A SAFETY RECALL.
Corrective Action:
SOMETIMES THE KEY WILL NOT COME OUT OF IGNITION WHEN PUT IN PARK. FREEZES UP. WON'T ALLOW POWER LIFT GATE TO OPEN EITHER. SEEMS TO BE RELATED TO TSB 16 112 18R, WHICH IN PRACTICE SEEMS DANGEROUS, AS HAVING TO LEAVE THE KEY IN THE IGNITION EVEN FOR A SHORT AMOUNT OF TIME WITH KIDS IS RISKY. THIS NEEDS TO BE A SAFETY RECALL.
Additional Notes:
SOMETIMES THE KEY WILL NOT COME OUT OF IGNITION WHEN PUT IN PARK. FREEZES UP. WON'T ALLOW POWER LIFT GATE TO OPEN EITHER. SEEMS TO BE RELATED TO TSB 16 112 18R, WHICH IN PRACTICE SEEMS DANGEROUS, AS HAVING TO LEAVE THE KEY IN THE IGNITION EVEN FOR A SHORT AMOUNT OF TIME WITH KIDS IS RISKY. THIS NEEDS TO BE A SAFETY RECALL.
Mfg Campaign: 11241366
Recall Date: Aug 2, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
KEY GETS STUCK IN IGNITION WHEN PUT INTO PARK AND CAN'T TAKE KEY OUT OF IGNITION AFTER TURNING CAR OFF.
Corrective Action:
KEY GETS STUCK IN IGNITION WHEN PUT INTO PARK AND CAN'T TAKE KEY OUT OF IGNITION AFTER TURNING CAR OFF.
Additional Notes:
KEY GETS STUCK IN IGNITION WHEN PUT INTO PARK AND CAN'T TAKE KEY OUT OF IGNITION AFTER TURNING CAR OFF.
Mfg Campaign: 11240771
Recall Date: Jul 31, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WHEN I STOP MY 2016 OUTBACK AFTER DRIVING IT MY KEY WILL NOT COME OUT OF THE IGNITION. IT DOES THIS INTERMITTENTLY AND IS ACTING LIKE I AM NOT PUTTING THE CAR ALL THE WAY IN PARK. I AM FORCED TO LEAVE MY KEY IN THE IGNITION AT TIMES AND THE CAR WILL BE VERY EASY TO STEAL. AFTER READING THE SUBARU FORUMS IT APPEARS TO BE THE SHIFTER LINKAGE FAILING AND NOT GOING INTO PARK ALL THE WAY. SOME DEALERS STARTED TO REPLACE THE KEY SWITCH AT FIRST THEN THEY REALIZED IT WAS THE SHIFTER LINKAGE ASSEMBLY ITSELF. IT SEEMS TO NEED REPLACING AND CAN'T BE ADJUSTED. SUBARU KNOWS ABOUT THIS ISSUE AS I JUST TALKED TO SUBARU OF AMERICA TO SEE IF THEY HAVE RECALLED IT YET.
Corrective Action:
WHEN I STOP MY 2016 OUTBACK AFTER DRIVING IT MY KEY WILL NOT COME OUT OF THE IGNITION. IT DOES THIS INTERMITTENTLY AND IS ACTING LIKE I AM NOT PUTTING THE CAR ALL THE WAY IN PARK. I AM FORCED TO LEAVE MY KEY IN THE IGNITION AT TIMES AND THE CAR WILL BE VERY EASY TO STEAL. AFTER READING THE SUBARU FORUMS IT APPEARS TO BE THE SHIFTER LINKAGE FAILING AND NOT GOING INTO PARK ALL THE WAY. SOME DEALERS STARTED TO REPLACE THE KEY SWITCH AT FIRST THEN THEY REALIZED IT WAS THE SHIFTER LINKAGE ASSEMBLY ITSELF. IT SEEMS TO NEED REPLACING AND CAN'T BE ADJUSTED. SUBARU KNOWS ABOUT THIS ISSUE AS I JUST TALKED TO SUBARU OF AMERICA TO SEE IF THEY HAVE RECALLED IT YET.
Additional Notes:
WHEN I STOP MY 2016 OUTBACK AFTER DRIVING IT MY KEY WILL NOT COME OUT OF THE IGNITION. IT DOES THIS INTERMITTENTLY AND IS ACTING LIKE I AM NOT PUTTING THE CAR ALL THE WAY IN PARK. I AM FORCED TO LEAVE MY KEY IN THE IGNITION AT TIMES AND THE CAR WILL BE VERY EASY TO STEAL. AFTER READING THE SUBARU FORUMS IT APPEARS TO BE THE SHIFTER LINKAGE FAILING AND NOT GOING INTO PARK ALL THE WAY. SOME DEALERS STARTED TO REPLACE THE KEY SWITCH AT FIRST THEN THEY REALIZED IT WAS THE SHIFTER LINKAGE ASSEMBLY ITSELF. IT SEEMS TO NEED REPLACING AND CAN'T BE ADJUSTED. SUBARU KNOWS ABOUT THIS ISSUE AS I JUST TALKED TO SUBARU OF AMERICA TO SEE IF THEY HAVE RECALLED IT YET.
Mfg Campaign: 11240241
Recall Date: Jul 29, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
DRIVER IS UNABLE TO TURN KEY BACK TO THE LOCK POSITION AND REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS STATIONARY. CAR (SUBARU OUTBACK 2016) WAS PLACED IN PARK PRIOR TO ATTEMPTING TO TURN OFF THE ENGINE. DRIVER MUST FORCEFULLY MOVE STICK TO PARKED POSITION, FIRMLY PUSH KEY IN, AND TURN SWIFTLY TO REMOVE KEY. DRIVER MAY HAVE TO ATTEMPT THIS MANEUVER FOR SEVERAL MINUTES BEFORE SUCCESSFULLY REMOVING KEY. FAULTY COMPONENT IS UNKNOWN BUT IS OFTEN THE PARK-RANGE SWITCH BASED ON TECHNICAL SERVICE BULLETIN 16-112-18R. AT TIME OF WRITING THIS COMPLAINT, THE DRIVER HAS EXPERIENCED THIS ISSUE AT LEAST 10 TIMES OVER THE COURSE OF 2 WEEKS.
Corrective Action:
DRIVER IS UNABLE TO TURN KEY BACK TO THE LOCK POSITION AND REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS STATIONARY. CAR (SUBARU OUTBACK 2016) WAS PLACED IN PARK PRIOR TO ATTEMPTING TO TURN OFF THE ENGINE. DRIVER MUST FORCEFULLY MOVE STICK TO PARKED POSITION, FIRMLY PUSH KEY IN, AND TURN SWIFTLY TO REMOVE KEY. DRIVER MAY HAVE TO ATTEMPT THIS MANEUVER FOR SEVERAL MINUTES BEFORE SUCCESSFULLY REMOVING KEY. FAULTY COMPONENT IS UNKNOWN BUT IS OFTEN THE PARK-RANGE SWITCH BASED ON TECHNICAL SERVICE BULLETIN 16-112-18R. AT TIME OF WRITING THIS COMPLAINT, THE DRIVER HAS EXPERIENCED THIS ISSUE AT LEAST 10 TIMES OVER THE COURSE OF 2 WEEKS.
Additional Notes:
DRIVER IS UNABLE TO TURN KEY BACK TO THE LOCK POSITION AND REMOVE KEY FROM THE IGNITION WHEN VEHICLE IS STATIONARY. CAR (SUBARU OUTBACK 2016) WAS PLACED IN PARK PRIOR TO ATTEMPTING TO TURN OFF THE ENGINE. DRIVER MUST FORCEFULLY MOVE STICK TO PARKED POSITION, FIRMLY PUSH KEY IN, AND TURN SWIFTLY TO REMOVE KEY. DRIVER MAY HAVE TO ATTEMPT THIS MANEUVER FOR SEVERAL MINUTES BEFORE SUCCESSFULLY REMOVING KEY. FAULTY COMPONENT IS UNKNOWN BUT IS OFTEN THE PARK-RANGE SWITCH BASED ON TECHNICAL SERVICE BULLETIN 16-112-18R. AT TIME OF WRITING THIS COMPLAINT, THE DRIVER HAS EXPERIENCED THIS ISSUE AT LEAST 10 TIMES OVER THE COURSE OF 2 WEEKS.
Mfg Campaign: 11234178
Recall Date: Jul 23, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
UNABLE TO REMOVE IGNITION KEY FROM THE STEERING COLUMN. VEHICLE IS PUT INTO PARK, KEY IS TURNED OFF, KEY WILL NOT TURN ALL THE WAY AND STOPS AT THE ACCESSORY POINT. HAS BEEN HAPPENING FOR THE PAST MONTH, SEEMS TO BE GETTING WORSE. MOVE THE SHIFTER BACK AND FORTH FROM PARK INTO GEAR AND BACK INTO PARK UNTIL THE KEY RELEASES.
Corrective Action:
UNABLE TO REMOVE IGNITION KEY FROM THE STEERING COLUMN. VEHICLE IS PUT INTO PARK, KEY IS TURNED OFF, KEY WILL NOT TURN ALL THE WAY AND STOPS AT THE ACCESSORY POINT. HAS BEEN HAPPENING FOR THE PAST MONTH, SEEMS TO BE GETTING WORSE. MOVE THE SHIFTER BACK AND FORTH FROM PARK INTO GEAR AND BACK INTO PARK UNTIL THE KEY RELEASES.
Additional Notes:
UNABLE TO REMOVE IGNITION KEY FROM THE STEERING COLUMN. VEHICLE IS PUT INTO PARK, KEY IS TURNED OFF, KEY WILL NOT TURN ALL THE WAY AND STOPS AT THE ACCESSORY POINT. HAS BEEN HAPPENING FOR THE PAST MONTH, SEEMS TO BE GETTING WORSE. MOVE THE SHIFTER BACK AND FORTH FROM PARK INTO GEAR AND BACK INTO PARK UNTIL THE KEY RELEASES.
Mfg Campaign: 11234230
Recall Date: Jul 23, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
ON MULTIPLE OCCASIONS WHILE PARKED FOR ONLY A FEW HOURS. THE BATTERY VOLTAGE HAS DROPPED TO A LEVEL THAT REQUIRED THE VEHICLE TO BE JUMP STARTED. THE VEHICLE HAS NO AFTERMARKET DEVICES.
Corrective Action:
ON MULTIPLE OCCASIONS WHILE PARKED FOR ONLY A FEW HOURS. THE BATTERY VOLTAGE HAS DROPPED TO A LEVEL THAT REQUIRED THE VEHICLE TO BE JUMP STARTED. THE VEHICLE HAS NO AFTERMARKET DEVICES.
Additional Notes:
ON MULTIPLE OCCASIONS WHILE PARKED FOR ONLY A FEW HOURS. THE BATTERY VOLTAGE HAS DROPPED TO A LEVEL THAT REQUIRED THE VEHICLE TO BE JUMP STARTED. THE VEHICLE HAS NO AFTERMARKET DEVICES.
Mfg Campaign: 11232574
Recall Date: Jul 16, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON MULTIPLE OCCASIONS WHILE PARKED FOR ONLY A FEW HOURS. THE BATTERY VOLTAGE HAS DROPPED TO A LEVEL THAT REQUIRED THE VEHICLE TO BE JUMP STARTED. THE VEHICLE HAS NO AFTERMARKET DEVICES.
Corrective Action:
ON MULTIPLE OCCASIONS WHILE PARKED FOR ONLY A FEW HOURS. THE BATTERY VOLTAGE HAS DROPPED TO A LEVEL THAT REQUIRED THE VEHICLE TO BE JUMP STARTED. THE VEHICLE HAS NO AFTERMARKET DEVICES.
Additional Notes:
ON MULTIPLE OCCASIONS WHILE PARKED FOR ONLY A FEW HOURS. THE BATTERY VOLTAGE HAS DROPPED TO A LEVEL THAT REQUIRED THE VEHICLE TO BE JUMP STARTED. THE VEHICLE HAS NO AFTERMARKET DEVICES.
Mfg Campaign: 11232574
Recall Date: Jul 16, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
THE ORIGINAL EQUIPMENT BATTERY FOR THE VEHICLE HAS BEEN INSUFFICIENT TO MEET THE DEMANDS THAT THE "BELLS AND WHISTLES" PUT ON THE RESERVE POWER IN THE BATTERY. AS SUCH, THIS PUTS THE DRIVER AT RISK THAT THE VEHICLE WILL NOT START THE VEHICLE. EITHER STANDARDS SHOULD BE ESTABLISHED FOR RESERVE BATTERY CAPACITY, BASED ON ELECTRICAL DEMAND, OR BETTER INDICATION PROVIDED ON AVAILABLE CHARGE. I.E., MUCH LIKE THAT PROVIDED BY OTHER DEVICES THAT HAVE AN INDICATION OF REMAINING BATTERY CHARGE. THIS VULNERABILITY WAS SHARED WITH SUBARU SOON AFTER I PURCHASED THE CAR, NEW, AND HAS BEEN REPORTED TO BOTH SUBARU AND THEIR DEALERSHIP ON MULTIPLE OCCASIONS. I SHOULD HAVE UPGRADED THE ORIGINAL BATTERY ON MY OWN FROM THE START, BUT ONLY BECAME AWARE OF THE DEFICIENCY OF THE ORIGINAL EQUIPMENT UNTIL RECENTLY. THE FACT THAT SUBARU WOULD ALLOW ANY OPERATOR TO DRIVE ONE OF THEIR CARS UNDER THESE CIRCUMSTANCES IS REPREHENSIBLE, LET ALONE SOMEONE THAT THEY SAY IS A "VALUED AND APPRECIATED CUSTOMER."
Corrective Action:
THE ORIGINAL EQUIPMENT BATTERY FOR THE VEHICLE HAS BEEN INSUFFICIENT TO MEET THE DEMANDS THAT THE "BELLS AND WHISTLES" PUT ON THE RESERVE POWER IN THE BATTERY. AS SUCH, THIS PUTS THE DRIVER AT RISK THAT THE VEHICLE WILL NOT START THE VEHICLE. EITHER STANDARDS SHOULD BE ESTABLISHED FOR RESERVE BATTERY CAPACITY, BASED ON ELECTRICAL DEMAND, OR BETTER INDICATION PROVIDED ON AVAILABLE CHARGE. I.E., MUCH LIKE THAT PROVIDED BY OTHER DEVICES THAT HAVE AN INDICATION OF REMAINING BATTERY CHARGE. THIS VULNERABILITY WAS SHARED WITH SUBARU SOON AFTER I PURCHASED THE CAR, NEW, AND HAS BEEN REPORTED TO BOTH SUBARU AND THEIR DEALERSHIP ON MULTIPLE OCCASIONS. I SHOULD HAVE UPGRADED THE ORIGINAL BATTERY ON MY OWN FROM THE START, BUT ONLY BECAME AWARE OF THE DEFICIENCY OF THE ORIGINAL EQUIPMENT UNTIL RECENTLY. THE FACT THAT SUBARU WOULD ALLOW ANY OPERATOR TO DRIVE ONE OF THEIR CARS UNDER THESE CIRCUMSTANCES IS REPREHENSIBLE, LET ALONE SOMEONE THAT THEY SAY IS A "VALUED AND APPRECIATED CUSTOMER."
Additional Notes:
THE ORIGINAL EQUIPMENT BATTERY FOR THE VEHICLE HAS BEEN INSUFFICIENT TO MEET THE DEMANDS THAT THE "BELLS AND WHISTLES" PUT ON THE RESERVE POWER IN THE BATTERY. AS SUCH, THIS PUTS THE DRIVER AT RISK THAT THE VEHICLE WILL NOT START THE VEHICLE. EITHER STANDARDS SHOULD BE ESTABLISHED FOR RESERVE BATTERY CAPACITY, BASED ON ELECTRICAL DEMAND, OR BETTER INDICATION PROVIDED ON AVAILABLE CHARGE. I.E., MUCH LIKE THAT PROVIDED BY OTHER DEVICES THAT HAVE AN INDICATION OF REMAINING BATTERY CHARGE. THIS VULNERABILITY WAS SHARED WITH SUBARU SOON AFTER I PURCHASED THE CAR, NEW, AND HAS BEEN REPORTED TO BOTH SUBARU AND THEIR DEALERSHIP ON MULTIPLE OCCASIONS. I SHOULD HAVE UPGRADED THE ORIGINAL BATTERY ON MY OWN FROM THE START, BUT ONLY BECAME AWARE OF THE DEFICIENCY OF THE ORIGINAL EQUIPMENT UNTIL RECENTLY. THE FACT THAT SUBARU WOULD ALLOW ANY OPERATOR TO DRIVE ONE OF THEIR CARS UNDER THESE CIRCUMSTANCES IS REPREHENSIBLE, LET ALONE SOMEONE THAT THEY SAY IS A "VALUED AND APPRECIATED CUSTOMER."
Mfg Campaign: 11230683
Recall Date: Jul 10, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I CANNOT REMOVE MY KEY FROM THE IGNITION OR OPEN THE REAR HATCH WHEN IN PARK. THE NEUTRAL SAFETY INTERLOCK SYSTEM DOES NOT RECOGNIZE THAT THE TRANSMISSION IS IN PARK. THE FRONT CONSOLE SHOWS THE CAR IN PARK AND THE TRANSMISSION IS IN PARK. HOWEVER THE KEY IS STUCK. I HAVE TO MOVE THE SELECTOR IN AND OUT OF PARK USING RANDOM PATTERNS BEFORE THE SENSOR/SWITCH RECOGNIZES THAT THE CAR IS IN PARK. STARTED AT 40K MILES. MY SON FELT THAT HE HAD TO RESTART THE CAR TO CLEAR THE ISSUE AND DRAINED THE BATTERY, LEAVING HIM STRANDED.
Corrective Action:
I CANNOT REMOVE MY KEY FROM THE IGNITION OR OPEN THE REAR HATCH WHEN IN PARK. THE NEUTRAL SAFETY INTERLOCK SYSTEM DOES NOT RECOGNIZE THAT THE TRANSMISSION IS IN PARK. THE FRONT CONSOLE SHOWS THE CAR IN PARK AND THE TRANSMISSION IS IN PARK. HOWEVER THE KEY IS STUCK. I HAVE TO MOVE THE SELECTOR IN AND OUT OF PARK USING RANDOM PATTERNS BEFORE THE SENSOR/SWITCH RECOGNIZES THAT THE CAR IS IN PARK. STARTED AT 40K MILES. MY SON FELT THAT HE HAD TO RESTART THE CAR TO CLEAR THE ISSUE AND DRAINED THE BATTERY, LEAVING HIM STRANDED.
Additional Notes:
I CANNOT REMOVE MY KEY FROM THE IGNITION OR OPEN THE REAR HATCH WHEN IN PARK. THE NEUTRAL SAFETY INTERLOCK SYSTEM DOES NOT RECOGNIZE THAT THE TRANSMISSION IS IN PARK. THE FRONT CONSOLE SHOWS THE CAR IN PARK AND THE TRANSMISSION IS IN PARK. HOWEVER THE KEY IS STUCK. I HAVE TO MOVE THE SELECTOR IN AND OUT OF PARK USING RANDOM PATTERNS BEFORE THE SENSOR/SWITCH RECOGNIZES THAT THE CAR IS IN PARK. STARTED AT 40K MILES. MY SON FELT THAT HE HAD TO RESTART THE CAR TO CLEAR THE ISSUE AND DRAINED THE BATTERY, LEAVING HIM STRANDED.
Mfg Campaign: 11228555
Recall Date: Jun 30, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I HAVING PROBLEM GETTING MY KEY OUT OF THE IGNITION FROM MY SUBURU OUTBACK 2016, ALMOST EVERYTIME I STOPPED AN ENGINE THIS PROBLEM OCCUR.
Corrective Action:
I HAVING PROBLEM GETTING MY KEY OUT OF THE IGNITION FROM MY SUBURU OUTBACK 2016, ALMOST EVERYTIME I STOPPED AN ENGINE THIS PROBLEM OCCUR.
Additional Notes:
I HAVING PROBLEM GETTING MY KEY OUT OF THE IGNITION FROM MY SUBURU OUTBACK 2016, ALMOST EVERYTIME I STOPPED AN ENGINE THIS PROBLEM OCCUR.
Mfg Campaign: 11222609
Recall Date: Jun 26, 2019
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