Complaints & Recalls
Official Safety Recalls - Important!
6 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2016-2017 Outback vehicles. A replacement air bag control module may have been installed that is not compatible with the passenger air bag module, possibly affecting air bag deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WUX-09
Recall Date: Dec 19, 2019
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016-2017 Legacy and Outback vehicles manufactured February 29, 2016, to May 6, 2016. The steering column on the affected vehicles may have been improperly machined, and as a result, turning the steering wheel may have no effect on the direction of the wheels.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WTD-65
Recall Date: May 11, 2016
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain model year 2016 Legacy vehicles manufactured October 24, 2015, to November 16, 2015, and Outback vehicles manufactured October 24, 2015, to November 17, 2015. Due to the improper tightening of the securing nuts, the drive shaft may separate from the rear differential.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQV-57
Recall Date: Nov 24, 2015
Subaru Of America, Inc.
Safety Issue:
Subaru of America, Inc. (Subaru) is recalling certain 2015 and 2016 model year Subaru Legacy 4-Door and Outback vehicles manufactured July 3, 2015, to July 27, 2015. Transmission oil may leak from a deformed seal cap on the propeller shaft yoke.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: WQU-56
Recall Date: Aug 10, 2015
Consumer Complaints
741 ComplaintsSubaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
A CRACK ON THE WINDSHIELD SUDDENLY APPEARED WHILE DRIVING ON HIGHWAY WITH NO OTHER VEHICLES AROUND. THE CRACK WAS 8" LONG AND STARTED NEAR THE BOTTOM CORNER ON THE DRIVER'S SIDE. AFTER PARKING IT OVERNIGHT, THE CRACK SPREAD ACROSS HALF THE WINDSHIELD. WHEN WE HAD THE WINDSHIELD REPLACED, SAFELITE COULD NOT FIND ANY EVIDENCE OF A CAUSE, NO CHIPS OR EVIDENCE OF A ROCK HITTING IT. EVEN WITH THE EXTENDED "GOLD" WARRANTY, SUBARU WOULD NOT COVER THE REPLACEMENT.
Corrective Action:
A CRACK ON THE WINDSHIELD SUDDENLY APPEARED WHILE DRIVING ON HIGHWAY WITH NO OTHER VEHICLES AROUND. THE CRACK WAS 8" LONG AND STARTED NEAR THE BOTTOM CORNER ON THE DRIVER'S SIDE. AFTER PARKING IT OVERNIGHT, THE CRACK SPREAD ACROSS HALF THE WINDSHIELD. WHEN WE HAD THE WINDSHIELD REPLACED, SAFELITE COULD NOT FIND ANY EVIDENCE OF A CAUSE, NO CHIPS OR EVIDENCE OF A ROCK HITTING IT. EVEN WITH THE EXTENDED "GOLD" WARRANTY, SUBARU WOULD NOT COVER THE REPLACEMENT.
Additional Notes:
A CRACK ON THE WINDSHIELD SUDDENLY APPEARED WHILE DRIVING ON HIGHWAY WITH NO OTHER VEHICLES AROUND. THE CRACK WAS 8" LONG AND STARTED NEAR THE BOTTOM CORNER ON THE DRIVER'S SIDE. AFTER PARKING IT OVERNIGHT, THE CRACK SPREAD ACROSS HALF THE WINDSHIELD. WHEN WE HAD THE WINDSHIELD REPLACED, SAFELITE COULD NOT FIND ANY EVIDENCE OF A CAUSE, NO CHIPS OR EVIDENCE OF A ROCK HITTING IT. EVEN WITH THE EXTENDED "GOLD" WARRANTY, SUBARU WOULD NOT COVER THE REPLACEMENT.
Mfg Campaign: 11222569
Recall Date: Jun 25, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PROBLEM IN SHIFTER GATE SO THAT KEY WILL NOT RELEASE FROM IGNITION AFTER PLACING IN PARK AND TURNING OFF THE ENGINE.
Corrective Action:
PROBLEM IN SHIFTER GATE SO THAT KEY WILL NOT RELEASE FROM IGNITION AFTER PLACING IN PARK AND TURNING OFF THE ENGINE.
Additional Notes:
PROBLEM IN SHIFTER GATE SO THAT KEY WILL NOT RELEASE FROM IGNITION AFTER PLACING IN PARK AND TURNING OFF THE ENGINE.
Mfg Campaign: 11221526
Recall Date: Jun 20, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
PARASITIC BATTERY DRAIN. BATTERY DRAINS AND DOES NOT ALLOW PROPER FUNCTIONING OF REAR HATCH. REPLACED BATTERY AFTER 2 YEARS. HAVING PROBLEM WITH NEW BATTER AFTER ONLY 2 MONTHS. VEHICLE HAS PARASITIC DRAIN THAT REDUCES THE BATTERY CHARGE OVER TIME.
Corrective Action:
PARASITIC BATTERY DRAIN. BATTERY DRAINS AND DOES NOT ALLOW PROPER FUNCTIONING OF REAR HATCH. REPLACED BATTERY AFTER 2 YEARS. HAVING PROBLEM WITH NEW BATTER AFTER ONLY 2 MONTHS. VEHICLE HAS PARASITIC DRAIN THAT REDUCES THE BATTERY CHARGE OVER TIME.
Additional Notes:
PARASITIC BATTERY DRAIN. BATTERY DRAINS AND DOES NOT ALLOW PROPER FUNCTIONING OF REAR HATCH. REPLACED BATTERY AFTER 2 YEARS. HAVING PROBLEM WITH NEW BATTER AFTER ONLY 2 MONTHS. VEHICLE HAS PARASITIC DRAIN THAT REDUCES THE BATTERY CHARGE OVER TIME.
Mfg Campaign: 11219899
Recall Date: Jun 13, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
CAR STALLED IN THE MIDDLE OF AN INTERSECTION. IT WAS TRULY FRIGHTENING BECAUSE THE BABY WAS IN THE CAR AND IT WAS DURING MORNING COMMUTE RUSH HOURS WHEN EVERYONE IS RUSHING. THE CAR IS RELATIVELY NEW WITH 35K MILES AND AM THE ONLY OWNER OF THE VEHICLE. WAS AT AN INTERSECTION AND WAITING FOR MY TURN TO MAKE A LEFT. THE CAR WAS IN 'DRIVE' AND I HAD MY FOOT ON THE BRAKE. HOWEVER, WHEN THE GREEN LEFT TURN ARROW CAME, I PRESSED THE GAS PEDAL AND THE CAR DID NOT MOVE. I MOVED FROM 'DRIVE' TO 'PARK' AND BACK TO 'DRIVE' AND PRESSED THE GAS PEDAL AGAIN AND THE CAR DID NOT MOVE. THE CHECK ENGINE LIGHT CAME ON. I MOVED FROM 'DRIVE' TO 'PARK' AND TURNED OFF THE CAR ENGINE. THEN I RESTARTED THE CAR AND MOVED FROM 'PARK' TO 'DRIVE' AND PRESSED THE GAS PEDAL AGAIN AND THE CAR DID NOT MOVE. I BEGAN PRESSING THE GAS PEDAL HEAVY TRYING TO AT LEAST MAYBE MOVE TO SAFETY AND ALL OF SUDDEN THE CAR FELT VERY SLUGGISH BUT IT MOVED. I UNDERSTAND THERE IS AN EXTENDED WARRANTY OFFERED BY SUBARU REGARDING THE TRANSMISSION, BUT WHAT HAPPENED TO ME WAS DANGEROUS TO MYSELF, MY FAMILY AND OTHERS ON THE ROAD. THIS REQUIRES FURTHER INVESTIGATION AS TO NOT PUT ANY PEOPLE'S LIFE AT UNNECESSARY RISKS.
Corrective Action:
CAR STALLED IN THE MIDDLE OF AN INTERSECTION. IT WAS TRULY FRIGHTENING BECAUSE THE BABY WAS IN THE CAR AND IT WAS DURING MORNING COMMUTE RUSH HOURS WHEN EVERYONE IS RUSHING. THE CAR IS RELATIVELY NEW WITH 35K MILES AND AM THE ONLY OWNER OF THE VEHICLE. WAS AT AN INTERSECTION AND WAITING FOR MY TURN TO MAKE A LEFT. THE CAR WAS IN 'DRIVE' AND I HAD MY FOOT ON THE BRAKE. HOWEVER, WHEN THE GREEN LEFT TURN ARROW CAME, I PRESSED THE GAS PEDAL AND THE CAR DID NOT MOVE. I MOVED FROM 'DRIVE' TO 'PARK' AND BACK TO 'DRIVE' AND PRESSED THE GAS PEDAL AGAIN AND THE CAR DID NOT MOVE. THE CHECK ENGINE LIGHT CAME ON. I MOVED FROM 'DRIVE' TO 'PARK' AND TURNED OFF THE CAR ENGINE. THEN I RESTARTED THE CAR AND MOVED FROM 'PARK' TO 'DRIVE' AND PRESSED THE GAS PEDAL AGAIN AND THE CAR DID NOT MOVE. I BEGAN PRESSING THE GAS PEDAL HEAVY TRYING TO AT LEAST MAYBE MOVE TO SAFETY AND ALL OF SUDDEN THE CAR FELT VERY SLUGGISH BUT IT MOVED. I UNDERSTAND THERE IS AN EXTENDED WARRANTY OFFERED BY SUBARU REGARDING THE TRANSMISSION, BUT WHAT HAPPENED TO ME WAS DANGEROUS TO MYSELF, MY FAMILY AND OTHERS ON THE ROAD. THIS REQUIRES FURTHER INVESTIGATION AS TO NOT PUT ANY PEOPLE'S LIFE AT UNNECESSARY RISKS.
Additional Notes:
CAR STALLED IN THE MIDDLE OF AN INTERSECTION. IT WAS TRULY FRIGHTENING BECAUSE THE BABY WAS IN THE CAR AND IT WAS DURING MORNING COMMUTE RUSH HOURS WHEN EVERYONE IS RUSHING. THE CAR IS RELATIVELY NEW WITH 35K MILES AND AM THE ONLY OWNER OF THE VEHICLE. WAS AT AN INTERSECTION AND WAITING FOR MY TURN TO MAKE A LEFT. THE CAR WAS IN 'DRIVE' AND I HAD MY FOOT ON THE BRAKE. HOWEVER, WHEN THE GREEN LEFT TURN ARROW CAME, I PRESSED THE GAS PEDAL AND THE CAR DID NOT MOVE. I MOVED FROM 'DRIVE' TO 'PARK' AND BACK TO 'DRIVE' AND PRESSED THE GAS PEDAL AGAIN AND THE CAR DID NOT MOVE. THE CHECK ENGINE LIGHT CAME ON. I MOVED FROM 'DRIVE' TO 'PARK' AND TURNED OFF THE CAR ENGINE. THEN I RESTARTED THE CAR AND MOVED FROM 'PARK' TO 'DRIVE' AND PRESSED THE GAS PEDAL AGAIN AND THE CAR DID NOT MOVE. I BEGAN PRESSING THE GAS PEDAL HEAVY TRYING TO AT LEAST MAYBE MOVE TO SAFETY AND ALL OF SUDDEN THE CAR FELT VERY SLUGGISH BUT IT MOVED. I UNDERSTAND THERE IS AN EXTENDED WARRANTY OFFERED BY SUBARU REGARDING THE TRANSMISSION, BUT WHAT HAPPENED TO ME WAS DANGEROUS TO MYSELF, MY FAMILY AND OTHERS ON THE ROAD. THIS REQUIRES FURTHER INVESTIGATION AS TO NOT PUT ANY PEOPLE'S LIFE AT UNNECESSARY RISKS.
Mfg Campaign: 11218835
Recall Date: Jun 10, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
SHIFTER ASSEMBLY PROBLEM. LESS THAN 50000 MILES ON CAR AND CAR WON'T SHIFT INTO PARK! READING OTHER COMPLAINTS OF SAME PROBLEM SEEMS LIKE IT'S A DEFAULT ASSEMBLY! *TR
Corrective Action:
SHIFTER ASSEMBLY PROBLEM. LESS THAN 50000 MILES ON CAR AND CAR WON'T SHIFT INTO PARK! READING OTHER COMPLAINTS OF SAME PROBLEM SEEMS LIKE IT'S A DEFAULT ASSEMBLY! *TR
Additional Notes:
SHIFTER ASSEMBLY PROBLEM. LESS THAN 50000 MILES ON CAR AND CAR WON'T SHIFT INTO PARK! READING OTHER COMPLAINTS OF SAME PROBLEM SEEMS LIKE IT'S A DEFAULT ASSEMBLY! *TR
Mfg Campaign: 11217860
Recall Date: Jun 4, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
IGNITION KEY GETS STUCK IN THE IGNITION AND WON'T COME OUT. EVEN AFTER TRYING TO TURN THE STEERING WHEEL WHICH ISN'T LOCKED. THIS HAPPENS WHEN TURNING THE CAR OFF.
Corrective Action:
IGNITION KEY GETS STUCK IN THE IGNITION AND WON'T COME OUT. EVEN AFTER TRYING TO TURN THE STEERING WHEEL WHICH ISN'T LOCKED. THIS HAPPENS WHEN TURNING THE CAR OFF.
Additional Notes:
IGNITION KEY GETS STUCK IN THE IGNITION AND WON'T COME OUT. EVEN AFTER TRYING TO TURN THE STEERING WHEEL WHICH ISN'T LOCKED. THIS HAPPENS WHEN TURNING THE CAR OFF.
Mfg Campaign: 11217543
Recall Date: Jun 3, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
CAR WON'T START THE NEXT MORNING EVEN AFTER CHARGING FOR 30 MIN VIA CONTINUOUS DRIVING/PARASITIC DRAIN ON BATTERY
Corrective Action:
CAR WON'T START THE NEXT MORNING EVEN AFTER CHARGING FOR 30 MIN VIA CONTINUOUS DRIVING/PARASITIC DRAIN ON BATTERY
Additional Notes:
CAR WON'T START THE NEXT MORNING EVEN AFTER CHARGING FOR 30 MIN VIA CONTINUOUS DRIVING/PARASITIC DRAIN ON BATTERY
Mfg Campaign: 11207110
Recall Date: May 12, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
REPEATED PARASITIC BATTERY DRAIN. BATTERY TESTS FINE BY AUTOZONE AND DEALER, BUT CAR WILL DIE OVER A FEW HOURS OR A FEW DAYS. SOMETIMES EVEN 10 MINUTES. APPARENTLY ISSUE WITH MAKE/MODEL AS MANY COMPLAINTS.
Corrective Action:
REPEATED PARASITIC BATTERY DRAIN. BATTERY TESTS FINE BY AUTOZONE AND DEALER, BUT CAR WILL DIE OVER A FEW HOURS OR A FEW DAYS. SOMETIMES EVEN 10 MINUTES. APPARENTLY ISSUE WITH MAKE/MODEL AS MANY COMPLAINTS.
Additional Notes:
REPEATED PARASITIC BATTERY DRAIN. BATTERY TESTS FINE BY AUTOZONE AND DEALER, BUT CAR WILL DIE OVER A FEW HOURS OR A FEW DAYS. SOMETIMES EVEN 10 MINUTES. APPARENTLY ISSUE WITH MAKE/MODEL AS MANY COMPLAINTS.
Mfg Campaign: 11205526
Recall Date: May 3, 2019
Subaru Of America, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
WHILE TRYING TO COME OUT OF DRIVE WAY ONTO THE STREET, I TRIED TO STOP BY PRESSING THE BRAKES, BUT THE VEHICLE HAS ACCELERATED
Corrective Action:
WHILE TRYING TO COME OUT OF DRIVE WAY ONTO THE STREET, I TRIED TO STOP BY PRESSING THE BRAKES, BUT THE VEHICLE HAS ACCELERATED
Additional Notes:
WHILE TRYING TO COME OUT OF DRIVE WAY ONTO THE STREET, I TRIED TO STOP BY PRESSING THE BRAKES, BUT THE VEHICLE HAS ACCELERATED
Mfg Campaign: 11195331
Recall Date: Apr 10, 2019
Subaru Of America, Inc.
Defect Description:
ENGINE
Potential Consequences:
COMING TO A STOP AT CURBSIDE. APPLYING LIGHT PRESSURE TO THE BRAKE. VEHICLE STARTED TO PULL FORWARD. WAS ABLE TO STOP BY INCREASING PRESSURE ON THE BRAKE. ENGINE SPEED INCREASED QUICKLY AFTER I SHIFTED TO PARK. ENGINE SOUND WAS LOUD ENOUGH TO BE NOTICED BY PEOPLE IN THE AREA. I RESPONDED BY TURNING OFF THE ENGINE. CRUISE CONTROL WAS ENABLED AT THE TIME.
Corrective Action:
COMING TO A STOP AT CURBSIDE. APPLYING LIGHT PRESSURE TO THE BRAKE. VEHICLE STARTED TO PULL FORWARD. WAS ABLE TO STOP BY INCREASING PRESSURE ON THE BRAKE. ENGINE SPEED INCREASED QUICKLY AFTER I SHIFTED TO PARK. ENGINE SOUND WAS LOUD ENOUGH TO BE NOTICED BY PEOPLE IN THE AREA. I RESPONDED BY TURNING OFF THE ENGINE. CRUISE CONTROL WAS ENABLED AT THE TIME.
Additional Notes:
COMING TO A STOP AT CURBSIDE. APPLYING LIGHT PRESSURE TO THE BRAKE. VEHICLE STARTED TO PULL FORWARD. WAS ABLE TO STOP BY INCREASING PRESSURE ON THE BRAKE. ENGINE SPEED INCREASED QUICKLY AFTER I SHIFTED TO PARK. ENGINE SOUND WAS LOUD ENOUGH TO BE NOTICED BY PEOPLE IN THE AREA. I RESPONDED BY TURNING OFF THE ENGINE. CRUISE CONTROL WAS ENABLED AT THE TIME.
Mfg Campaign: 11192574
Recall Date: Mar 30, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
THIS IS THE FOURTH WINDSHIELD TO CRACK ON US IN AN OUTBACK. THE FIRST TWO WINDSHIELDS CRACKED IN A 2015 OUTBACK. SUBARU HAD TO BUY BACK THAT CAR DUE TO AN IMPROPERLY INSTALLED WINDSHIELD THAT FLOODED THE CAR. THEY GAVE US 2016 OUTBACK IN ITS PLACE. GUESS WHAT, THE 2016 OUTBACK WINDSHIELD HAS CRACKED TWICE. THE FIRST CRACK WAS SEVERAL MONTHS AFTER ITS PURCHASE AND OCCURRED SPONTANEOUSLY WHILE DRIVING. THE DEALERSHIP CLAIMED A PEBBLE HIT BECAUSE THEY COULD SEE A CHIP. THIS IS DESPITE THE FACT THAT A PEBBLE NEVER TOUCHED THE CAR. OVER THE NEXT FEW DAYS THE CRACK SPREAD ACROSS THE WINDSHIELD. SUBARU REPLACED THE WINDSHIELD. WELL, THE NEW WINDSHIELD HAS CRACKED AGAIN. THEY ARE ALSO CLAIMING IT IS DUE TO A PEBBLE AND ARE REFUSING TO REPLACE IT THIS TIME. THEY ARE CLAIMING IT IS NOT IN THE LOCATION THAT THEIR MEMO STATES IS PART OF THE EXTENDED WINDOW WARRANTY. THERE ARE MAJOR ISSUES WITH THE WINDSHIELDS ON THE 2015 AND 2016 OUTBACKS. FOUR CRACKED WINDSHIELDS FROM WHAT THEY CLAIM ARE "PEBBLES" IS WRONG. ESPECIALLY WHEN TWO OF THE CRACKS HAPPENED WHEN THE CAR WASN'T EVEN MOVING AND WAS PARKED. SUBARU KNOWS THERE ARE PROBLEMS AND THEY ONLY EXTENDED THE WINDSHIELD WARRANTY IF THE CRACK IS THROUGH THE AREA OF THE BASE OF THE WINDOW. BUT THEY ARE WELL AWARE THAT THE CRACKS ARE HAPPENING IN OTHER PLACES AND ARE REFUSING TO RECTIFY THE SITUATION. THERE ARE SERIOUS SAFETY ISSUES NOT BEING ADDRESSED. AND THE SOLUTION IS TO GET THE COSTUMER TO JUST CONTINUE TO REPLACE THE WINDSHIELDS AT THEIR OWN COST.
Corrective Action:
THIS IS THE FOURTH WINDSHIELD TO CRACK ON US IN AN OUTBACK. THE FIRST TWO WINDSHIELDS CRACKED IN A 2015 OUTBACK. SUBARU HAD TO BUY BACK THAT CAR DUE TO AN IMPROPERLY INSTALLED WINDSHIELD THAT FLOODED THE CAR. THEY GAVE US 2016 OUTBACK IN ITS PLACE. GUESS WHAT, THE 2016 OUTBACK WINDSHIELD HAS CRACKED TWICE. THE FIRST CRACK WAS SEVERAL MONTHS AFTER ITS PURCHASE AND OCCURRED SPONTANEOUSLY WHILE DRIVING. THE DEALERSHIP CLAIMED A PEBBLE HIT BECAUSE THEY COULD SEE A CHIP. THIS IS DESPITE THE FACT THAT A PEBBLE NEVER TOUCHED THE CAR. OVER THE NEXT FEW DAYS THE CRACK SPREAD ACROSS THE WINDSHIELD. SUBARU REPLACED THE WINDSHIELD. WELL, THE NEW WINDSHIELD HAS CRACKED AGAIN. THEY ARE ALSO CLAIMING IT IS DUE TO A PEBBLE AND ARE REFUSING TO REPLACE IT THIS TIME. THEY ARE CLAIMING IT IS NOT IN THE LOCATION THAT THEIR MEMO STATES IS PART OF THE EXTENDED WINDOW WARRANTY. THERE ARE MAJOR ISSUES WITH THE WINDSHIELDS ON THE 2015 AND 2016 OUTBACKS. FOUR CRACKED WINDSHIELDS FROM WHAT THEY CLAIM ARE "PEBBLES" IS WRONG. ESPECIALLY WHEN TWO OF THE CRACKS HAPPENED WHEN THE CAR WASN'T EVEN MOVING AND WAS PARKED. SUBARU KNOWS THERE ARE PROBLEMS AND THEY ONLY EXTENDED THE WINDSHIELD WARRANTY IF THE CRACK IS THROUGH THE AREA OF THE BASE OF THE WINDOW. BUT THEY ARE WELL AWARE THAT THE CRACKS ARE HAPPENING IN OTHER PLACES AND ARE REFUSING TO RECTIFY THE SITUATION. THERE ARE SERIOUS SAFETY ISSUES NOT BEING ADDRESSED. AND THE SOLUTION IS TO GET THE COSTUMER TO JUST CONTINUE TO REPLACE THE WINDSHIELDS AT THEIR OWN COST.
Additional Notes:
THIS IS THE FOURTH WINDSHIELD TO CRACK ON US IN AN OUTBACK. THE FIRST TWO WINDSHIELDS CRACKED IN A 2015 OUTBACK. SUBARU HAD TO BUY BACK THAT CAR DUE TO AN IMPROPERLY INSTALLED WINDSHIELD THAT FLOODED THE CAR. THEY GAVE US 2016 OUTBACK IN ITS PLACE. GUESS WHAT, THE 2016 OUTBACK WINDSHIELD HAS CRACKED TWICE. THE FIRST CRACK WAS SEVERAL MONTHS AFTER ITS PURCHASE AND OCCURRED SPONTANEOUSLY WHILE DRIVING. THE DEALERSHIP CLAIMED A PEBBLE HIT BECAUSE THEY COULD SEE A CHIP. THIS IS DESPITE THE FACT THAT A PEBBLE NEVER TOUCHED THE CAR. OVER THE NEXT FEW DAYS THE CRACK SPREAD ACROSS THE WINDSHIELD. SUBARU REPLACED THE WINDSHIELD. WELL, THE NEW WINDSHIELD HAS CRACKED AGAIN. THEY ARE ALSO CLAIMING IT IS DUE TO A PEBBLE AND ARE REFUSING TO REPLACE IT THIS TIME. THEY ARE CLAIMING IT IS NOT IN THE LOCATION THAT THEIR MEMO STATES IS PART OF THE EXTENDED WINDOW WARRANTY. THERE ARE MAJOR ISSUES WITH THE WINDSHIELDS ON THE 2015 AND 2016 OUTBACKS. FOUR CRACKED WINDSHIELDS FROM WHAT THEY CLAIM ARE "PEBBLES" IS WRONG. ESPECIALLY WHEN TWO OF THE CRACKS HAPPENED WHEN THE CAR WASN'T EVEN MOVING AND WAS PARKED. SUBARU KNOWS THERE ARE PROBLEMS AND THEY ONLY EXTENDED THE WINDSHIELD WARRANTY IF THE CRACK IS THROUGH THE AREA OF THE BASE OF THE WINDOW. BUT THEY ARE WELL AWARE THAT THE CRACKS ARE HAPPENING IN OTHER PLACES AND ARE REFUSING TO RECTIFY THE SITUATION. THERE ARE SERIOUS SAFETY ISSUES NOT BEING ADDRESSED. AND THE SOLUTION IS TO GET THE COSTUMER TO JUST CONTINUE TO REPLACE THE WINDSHIELDS AT THEIR OWN COST.
Mfg Campaign: 11191648
Recall Date: Mar 26, 2019
Subaru Of America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
WITH CAR STATIONARY, ENGINE OFF AND CAR IN PARK, KEYED IGNITION WILL NOT TURN TO LOCK POSITION OR RELEASE KEY. THIS HAS HAPPENED REPEATEDLY FOR TWO WEEKS, OFTEN MORE THAN ONCE A DAY, FROM 3/10/2019 AND CONTINUING THROUGH YESTERDAY, THE LAST TIME THE CAR WAS DRIVEN.
Corrective Action:
WITH CAR STATIONARY, ENGINE OFF AND CAR IN PARK, KEYED IGNITION WILL NOT TURN TO LOCK POSITION OR RELEASE KEY. THIS HAS HAPPENED REPEATEDLY FOR TWO WEEKS, OFTEN MORE THAN ONCE A DAY, FROM 3/10/2019 AND CONTINUING THROUGH YESTERDAY, THE LAST TIME THE CAR WAS DRIVEN.
Additional Notes:
WITH CAR STATIONARY, ENGINE OFF AND CAR IN PARK, KEYED IGNITION WILL NOT TURN TO LOCK POSITION OR RELEASE KEY. THIS HAS HAPPENED REPEATEDLY FOR TWO WEEKS, OFTEN MORE THAN ONCE A DAY, FROM 3/10/2019 AND CONTINUING THROUGH YESTERDAY, THE LAST TIME THE CAR WAS DRIVEN.
Mfg Campaign: 11189898
Recall Date: Mar 19, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
WITH CAR STATIONARY, ENGINE OFF AND CAR IN PARK, KEYED IGNITION WILL NOT TURN TO LOCK POSITION OR RELEASE KEY. THIS HAS HAPPENED REPEATEDLY FOR TWO WEEKS, OFTEN MORE THAN ONCE A DAY, FROM 3/10/2019 AND CONTINUING THROUGH YESTERDAY, THE LAST TIME THE CAR WAS DRIVEN.
Corrective Action:
WITH CAR STATIONARY, ENGINE OFF AND CAR IN PARK, KEYED IGNITION WILL NOT TURN TO LOCK POSITION OR RELEASE KEY. THIS HAS HAPPENED REPEATEDLY FOR TWO WEEKS, OFTEN MORE THAN ONCE A DAY, FROM 3/10/2019 AND CONTINUING THROUGH YESTERDAY, THE LAST TIME THE CAR WAS DRIVEN.
Additional Notes:
WITH CAR STATIONARY, ENGINE OFF AND CAR IN PARK, KEYED IGNITION WILL NOT TURN TO LOCK POSITION OR RELEASE KEY. THIS HAS HAPPENED REPEATEDLY FOR TWO WEEKS, OFTEN MORE THAN ONCE A DAY, FROM 3/10/2019 AND CONTINUING THROUGH YESTERDAY, THE LAST TIME THE CAR WAS DRIVEN.
Mfg Campaign: 11189898
Recall Date: Mar 19, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
CAR WAS STATIONARY AND HAD NOT BEEN DRIVEN IN SEVERAL HOURS AND THE WINDSHIELD CRACKED FROM THE TOP CENTER DOWN ABOUT SIX INCHES ACROSS BOTH THE DRIVER AND PASSENGER FIELD OF VIEW. THERE WAS NO PREVIOUS DAMAGE, MAJOR OR MINOR, FROM THE POINT WHERE THE CRACK APPEARED TO START FROM.
Corrective Action:
CAR WAS STATIONARY AND HAD NOT BEEN DRIVEN IN SEVERAL HOURS AND THE WINDSHIELD CRACKED FROM THE TOP CENTER DOWN ABOUT SIX INCHES ACROSS BOTH THE DRIVER AND PASSENGER FIELD OF VIEW. THERE WAS NO PREVIOUS DAMAGE, MAJOR OR MINOR, FROM THE POINT WHERE THE CRACK APPEARED TO START FROM.
Additional Notes:
CAR WAS STATIONARY AND HAD NOT BEEN DRIVEN IN SEVERAL HOURS AND THE WINDSHIELD CRACKED FROM THE TOP CENTER DOWN ABOUT SIX INCHES ACROSS BOTH THE DRIVER AND PASSENGER FIELD OF VIEW. THERE WAS NO PREVIOUS DAMAGE, MAJOR OR MINOR, FROM THE POINT WHERE THE CRACK APPEARED TO START FROM.
Mfg Campaign: 11189816
Recall Date: Mar 18, 2019
Subaru Of America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PLEASE FORWARD THIS MESSAGE ONTO WHOM IT MAY CONCERN AT SUBARU OF AMERICA CUSTOMER SERVICE. 2016 OUTBACK 3.6R BULLETIN NUMBER: 12-192-15R; NHTSA ID:10093903; REVISED: 11/19/15 UPDATE BULLETIN NUMBER: 12-192-15R; NHTSA ID:10093903; REVISED: 03/06/17 ISSUE: SPONTANEOUS CRACKED WINDSHIELD HELLO, I AM THE ORIGINAL OWNER OF MENTIONED VEHICLE, 2016 OUTBACK 3.6R EQUIPPED WITH THE ALL-WEATHER PACKAGE AND EYESIGHT. ON FEBRUARY 28, 2019 A SMALL VISIBLE RUNNING CRACK ONE INCH IN LENGTH APPEARED JUST IN FRONT OF THE DRIVER SIDE FRONT WINDSHIELD. WITH INSPECTION THE CRACK ACTUALLY STARTED AT THE LOWER PORTION OF THE FRONT WINDSHIELD IN THE DEICER/DEFROSTER AREA. SINCE THEN THE CRACKS HAVE INCREASED DAILY IN LENGTH AND IN NUMBER. ONE RUNNING CRACK HAS NOW SPREAD ACROSS THE ENTIRE LOWER HALF OF THE FRONT WINDSHIELD TOWARDS THE PASSENGER SIDE. ANOTHER VISIBLE RUNNING CRACK ONE INCH IN LENGTH NOW HEADING IN THE OPPOSITE DIRECTION ON THE DRIVERS SIDE OF FRONT WINDSHIELD. IT TOO ORIGINATES FROM THE LOWER PORTION OF THE FRONT WINDSHIELD IN THE DEICER/DEFROSTER AREA. UNDER VERY CLOSE PHOTO INSPECTION AT THE JUNCTIONS OF THESE MERGING CRACKS CHIPPING IS OCCURRING CAUSING ADDITIONAL SPIDERING CRACKS. I DID CONTACT MY SUBARU DEALERSHIP SERVICE DEPARTMENT ON MARCH 5, 2019.A SALESPERSON FILLED OUT AND I SIGNED AN INFORMATION FORM FOR REPORTING THIS ISSUE TO SUBARU AMERICA. I WAS NOT OFFERED AND DID NOT RECEIVE A COPY. HAVE NOT HEARD BACK FROM THEM YET. THIS ISSUE AND REPAIR MENTIONED IN TSB ID: 12-192-15R NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. I HAVE ATTACHED DETAILED PHOTOS AND MC-10093903-2280.PDF DOCUMENT. THIS SHOULD EXPEDITE THE REPLACEMENT PROCESS.
Corrective Action:
PLEASE FORWARD THIS MESSAGE ONTO WHOM IT MAY CONCERN AT SUBARU OF AMERICA CUSTOMER SERVICE. 2016 OUTBACK 3.6R BULLETIN NUMBER: 12-192-15R; NHTSA ID:10093903; REVISED: 11/19/15 UPDATE BULLETIN NUMBER: 12-192-15R; NHTSA ID:10093903; REVISED: 03/06/17 ISSUE: SPONTANEOUS CRACKED WINDSHIELD HELLO, I AM THE ORIGINAL OWNER OF MENTIONED VEHICLE, 2016 OUTBACK 3.6R EQUIPPED WITH THE ALL-WEATHER PACKAGE AND EYESIGHT. ON FEBRUARY 28, 2019 A SMALL VISIBLE RUNNING CRACK ONE INCH IN LENGTH APPEARED JUST IN FRONT OF THE DRIVER SIDE FRONT WINDSHIELD. WITH INSPECTION THE CRACK ACTUALLY STARTED AT THE LOWER PORTION OF THE FRONT WINDSHIELD IN THE DEICER/DEFROSTER AREA. SINCE THEN THE CRACKS HAVE INCREASED DAILY IN LENGTH AND IN NUMBER. ONE RUNNING CRACK HAS NOW SPREAD ACROSS THE ENTIRE LOWER HALF OF THE FRONT WINDSHIELD TOWARDS THE PASSENGER SIDE. ANOTHER VISIBLE RUNNING CRACK ONE INCH IN LENGTH NOW HEADING IN THE OPPOSITE DIRECTION ON THE DRIVERS SIDE OF FRONT WINDSHIELD. IT TOO ORIGINATES FROM THE LOWER PORTION OF THE FRONT WINDSHIELD IN THE DEICER/DEFROSTER AREA. UNDER VERY CLOSE PHOTO INSPECTION AT THE JUNCTIONS OF THESE MERGING CRACKS CHIPPING IS OCCURRING CAUSING ADDITIONAL SPIDERING CRACKS. I DID CONTACT MY SUBARU DEALERSHIP SERVICE DEPARTMENT ON MARCH 5, 2019.A SALESPERSON FILLED OUT AND I SIGNED AN INFORMATION FORM FOR REPORTING THIS ISSUE TO SUBARU AMERICA. I WAS NOT OFFERED AND DID NOT RECEIVE A COPY. HAVE NOT HEARD BACK FROM THEM YET. THIS ISSUE AND REPAIR MENTIONED IN TSB ID: 12-192-15R NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. I HAVE ATTACHED DETAILED PHOTOS AND MC-10093903-2280.PDF DOCUMENT. THIS SHOULD EXPEDITE THE REPLACEMENT PROCESS.
Additional Notes:
PLEASE FORWARD THIS MESSAGE ONTO WHOM IT MAY CONCERN AT SUBARU OF AMERICA CUSTOMER SERVICE. 2016 OUTBACK 3.6R BULLETIN NUMBER: 12-192-15R; NHTSA ID:10093903; REVISED: 11/19/15 UPDATE BULLETIN NUMBER: 12-192-15R; NHTSA ID:10093903; REVISED: 03/06/17 ISSUE: SPONTANEOUS CRACKED WINDSHIELD HELLO, I AM THE ORIGINAL OWNER OF MENTIONED VEHICLE, 2016 OUTBACK 3.6R EQUIPPED WITH THE ALL-WEATHER PACKAGE AND EYESIGHT. ON FEBRUARY 28, 2019 A SMALL VISIBLE RUNNING CRACK ONE INCH IN LENGTH APPEARED JUST IN FRONT OF THE DRIVER SIDE FRONT WINDSHIELD. WITH INSPECTION THE CRACK ACTUALLY STARTED AT THE LOWER PORTION OF THE FRONT WINDSHIELD IN THE DEICER/DEFROSTER AREA. SINCE THEN THE CRACKS HAVE INCREASED DAILY IN LENGTH AND IN NUMBER. ONE RUNNING CRACK HAS NOW SPREAD ACROSS THE ENTIRE LOWER HALF OF THE FRONT WINDSHIELD TOWARDS THE PASSENGER SIDE. ANOTHER VISIBLE RUNNING CRACK ONE INCH IN LENGTH NOW HEADING IN THE OPPOSITE DIRECTION ON THE DRIVERS SIDE OF FRONT WINDSHIELD. IT TOO ORIGINATES FROM THE LOWER PORTION OF THE FRONT WINDSHIELD IN THE DEICER/DEFROSTER AREA. UNDER VERY CLOSE PHOTO INSPECTION AT THE JUNCTIONS OF THESE MERGING CRACKS CHIPPING IS OCCURRING CAUSING ADDITIONAL SPIDERING CRACKS. I DID CONTACT MY SUBARU DEALERSHIP SERVICE DEPARTMENT ON MARCH 5, 2019.A SALESPERSON FILLED OUT AND I SIGNED AN INFORMATION FORM FOR REPORTING THIS ISSUE TO SUBARU AMERICA. I WAS NOT OFFERED AND DID NOT RECEIVE A COPY. HAVE NOT HEARD BACK FROM THEM YET. THIS ISSUE AND REPAIR MENTIONED IN TSB ID: 12-192-15R NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE. I HAVE ATTACHED DETAILED PHOTOS AND MC-10093903-2280.PDF DOCUMENT. THIS SHOULD EXPEDITE THE REPLACEMENT PROCESS.
Mfg Campaign: 11187188
Recall Date: Mar 16, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
FEBRUARY 28, 2019. CRACKING FRONT WINDSHIELD AT THE DE-ICER / DEFROSTER AREA. THIS WAS NOT FROM ROADWAY ROCK CHIPPING. VEHICLE WAS ON DRIVEWAY WARMING UP AND DEFROSTING. AFTER, NOW FIVE DAYS THE CRACK HAS SPREAD COMPLETELY ACROSS THE LOWER HALF OF THE FRONT WINDSHIELD.
Corrective Action:
FEBRUARY 28, 2019. CRACKING FRONT WINDSHIELD AT THE DE-ICER / DEFROSTER AREA. THIS WAS NOT FROM ROADWAY ROCK CHIPPING. VEHICLE WAS ON DRIVEWAY WARMING UP AND DEFROSTING. AFTER, NOW FIVE DAYS THE CRACK HAS SPREAD COMPLETELY ACROSS THE LOWER HALF OF THE FRONT WINDSHIELD.
Additional Notes:
FEBRUARY 28, 2019. CRACKING FRONT WINDSHIELD AT THE DE-ICER / DEFROSTER AREA. THIS WAS NOT FROM ROADWAY ROCK CHIPPING. VEHICLE WAS ON DRIVEWAY WARMING UP AND DEFROSTING. AFTER, NOW FIVE DAYS THE CRACK HAS SPREAD COMPLETELY ACROSS THE LOWER HALF OF THE FRONT WINDSHIELD.
Mfg Campaign: 11183971
Recall Date: Mar 4, 2019
Subaru Of America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
WHEN STOPPED, UNABLE TO REMOVE KEY FROM IGNITION (UNABLE TO MOVE KEY FROM ACC POSITION TO LOCK POSITION SUCH THAT KEY REMAINS IN IGNITION). SAFETY CONCERN: UNACCOMPANIED CHILD COULD START VEHICLE. UNLOCKED VEHICLE COULD BE STOLEN WITH KEYS IN IGNITION.
Corrective Action:
WHEN STOPPED, UNABLE TO REMOVE KEY FROM IGNITION (UNABLE TO MOVE KEY FROM ACC POSITION TO LOCK POSITION SUCH THAT KEY REMAINS IN IGNITION). SAFETY CONCERN: UNACCOMPANIED CHILD COULD START VEHICLE. UNLOCKED VEHICLE COULD BE STOLEN WITH KEYS IN IGNITION.
Additional Notes:
WHEN STOPPED, UNABLE TO REMOVE KEY FROM IGNITION (UNABLE TO MOVE KEY FROM ACC POSITION TO LOCK POSITION SUCH THAT KEY REMAINS IN IGNITION). SAFETY CONCERN: UNACCOMPANIED CHILD COULD START VEHICLE. UNLOCKED VEHICLE COULD BE STOLEN WITH KEYS IN IGNITION.
Mfg Campaign: 11183656
Recall Date: Mar 2, 2019
Subaru Of America, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Corrective Action:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Additional Notes:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Mfg Campaign: 11183351
Recall Date: Mar 1, 2019
Subaru Of America, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Corrective Action:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Additional Notes:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Mfg Campaign: 11183351
Recall Date: Mar 1, 2019
Subaru Of America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Corrective Action:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Additional Notes:
I HAD AN ACCIDENT @ 5PM-ENTERING A BUSY ROAD FROM A DRIVEWAY-HIT THE SIDE DOOR OF A CAR RACING LEFTTORIGHT IN FRONT OF ME. MY FAULT OF COURSE. I HEARD NO BEEP WARNING FROM THE SO-CALLED COLLISION MITIGATION SYSEM (?), NOR DID I FEEL ANY BRAKING. SUBSEQUENTLY I TESTED THIS FEATURE IN MY DRIVEWAY WHERE I SLOWLY DROVE THE CAR FORWARD TOWARD MY LARGE GARAGE, I WOULD HAVE HIT THE GARAGE-NO BEEP-NO BRAKING. THEN, IN A SNOW STORM, I HAD TO BRAKE SOASTO NOT HIT A LARGE TRUCK SKIDDING IN FRONT OF ME. I MISSED HITTING HIM BY INCHES. AGAIN, I HEARD NO BEEP AND FELT NO BRAKING. DEALER TESTED THIS FEATURE ON MY CAR BY LETTING IT GO TOWARDS BRUSHES IN A CARWASH, I HEARD BEEP WARNING, BUT AGAIN FELT NO BRAKING. DEALER SAID SYSTEM IS WORKING PROPERLY. AND SO-I CONCLUDE THAT WHENEVER I HEAR ANY KIND OF WARNING BEEO, I SHOULD MANUALLY AND QUICKLY 'HIT THE BRAKES', NO MATTER WHAT. AFTER ALL, I HAVE TO KEEP MY EYES ON THE ROAD FOR GOD'S SAKE. I AM NOT HAPPY.
Mfg Campaign: 11183351
Recall Date: Mar 1, 2019
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