Complaints & Recalls
Official Safety Recalls - Important!
18 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2024 Ram 1500 vehicles. The driver's side air bag may not be connected properly, which can cause the air bag not to deploy as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: 08C
Recall Date: May 8, 2025
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2023 Ram 1500 Classic vehicles equipped with heated trailer tow rearview mirrors. The mirror glass may detach from the driver's side heated trailer tow rearview mirror. As such these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153) or go to nhtsa.gov.
Mfg Campaign: 86B
Recall Date: Oct 10, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019, 2021-2024 Ram 1500 vehicles. Due to a software malfunction, the anti-lock brake system (ABS) control module may disable the electronic stability control system. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 75B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2022 Dodge Durango, 2021-2023 Chrysler Pacifica, Jeep Grand Cherokee L, 2022 Ram 1500, 2500, 3500, Chrysler Voyager, 2022-2023 Jeep Compass, Grand Cherokee, Wagoneer, Grand Wagoneer, andRam Promaster vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 66B, 79B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling one 2022 Ram 1500 Classic vehicle. The wiring harness may short circuit and prevent the rearview image from displaying. As such, this vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 65B
Recall Date: Jun 13, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022-2023 Ram 1500, Ram 3500 Cab Chassis with GVWR less than 10,000 lbs., and 2022-2024 Ram 2500 vehicles. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 97A
Recall Date: Sep 28, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Jeep Wrangler, Gladiator, and 2022-2023 Ram 1500 vehicles equipped with a 3.0L diesel engine. The high pressure fuel pump (HPFP) may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 01A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500 vehicles. The B-pillar impact sensors may be missing, which can result in delayed air bag deployment or non-deployment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 33A
Recall Date: Apr 13, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2021-2023 Ram 1500 and 2023 Ram 2500 vehicles. The trailer reverse steering control module (TRSCM) may prevent the rearview image from displaying when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 14A
Recall Date: Feb 9, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: ZB8
Recall Date: Dec 8, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z96
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, Jeep Gladiator, and 2021 Jeep Wrangler vehicles. The front seat belt retractors may have an improperly welded micro gas generator, which can result in seat belt pretensioner failure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z95
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500, 2500 pickup trucks, and 3500 Cab Chassis vehicles with GVWR less than 10,000 lbs. The radio software may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z47
Recall Date: Jun 9, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2022 Ram 1500 vehicles. These vehicles may have been built with incompatible heating, ventilation, and air conditioning systems (HVAC), resulting in the windshield defrosting and defogging system being inoperable to drivers. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 103, "Windshield Defrosting and Defogging Systems."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y88
Recall Date: Nov 10, 2021
Consumer Complaints
700 ComplaintsChrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While driving at a slow rate of speed, the engine turned off, the emergency brake engaged itself automatically, and the truck came to a sudden stop--very unexpectedly. There was a message that came on the screen telling me to put the truck in park to turn the vehicle on.
Corrective Action:
While driving at a slow rate of speed, the engine turned off, the emergency brake engaged itself automatically, and the truck came to a sudden stop--very unexpectedly. There was a message that came on the screen telling me to put the truck in park to turn the vehicle on.
Additional Notes:
While driving at a slow rate of speed, the engine turned off, the emergency brake engaged itself automatically, and the truck came to a sudden stop--very unexpectedly. There was a message that came on the screen telling me to put the truck in park to turn the vehicle on.
Mfg Campaign: 11540571
Recall Date: Aug 24, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE
Potential Consequences:
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Byers Chrysler Jeep Dodge Ram (465 S Hamilton Rd, Columbus, OH 43213) and the dealer was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Corrective Action:
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Byers Chrysler Jeep Dodge Ram (465 S Hamilton Rd, Columbus, OH 43213) and the dealer was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Additional Notes:
The contact owns a 2022 Ram 1500. The contact stated that while driving at an undisclosed speed, the Forward Collision Avoidance sensor failed to function as designed. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure. The vehicle was taken to a second dealer, Byers Chrysler Jeep Dodge Ram (465 S Hamilton Rd, Columbus, OH 43213) and the dealer was unable to retrieve a fault code. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 5,000.
Mfg Campaign: 11538866
Recall Date: Aug 16, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2022 Ram 1500. The contact stated that on two separate occasions while driving at various speeds, the vehicle lost motive power. The vehicle was steered into a parking lot, turned off, and restarted after several minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000.
Corrective Action:
The contact owns a 2022 Ram 1500. The contact stated that on two separate occasions while driving at various speeds, the vehicle lost motive power. The vehicle was steered into a parking lot, turned off, and restarted after several minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000.
Additional Notes:
The contact owns a 2022 Ram 1500. The contact stated that on two separate occasions while driving at various speeds, the vehicle lost motive power. The vehicle was steered into a parking lot, turned off, and restarted after several minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer but was not yet diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 13,000.
Mfg Campaign: 11538432
Recall Date: Aug 14, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Corrective Action:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Additional Notes:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Mfg Campaign: 11538241
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Corrective Action:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Additional Notes:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Mfg Campaign: 11538241
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Corrective Action:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Additional Notes:
After a cold start, I drove 0.5 miles to an intersection. The engine stalled, the vehicle applied the electric parking brake, and would not move. The dash indicated a shift to park was required. The shift was completed and the vehicle was restarted, but in an unsafe state. The hybrid starter/generator was not charging the battery, and service was required. I have had this truck to the dealer several times for this safety problem but they can't duplicate or fix it. I believe it is the same as 23V-265, but they have not included 2022 models.
Mfg Campaign: 11538241
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Corrective Action:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Additional Notes:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Mfg Campaign: 11538250
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Corrective Action:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Additional Notes:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Mfg Campaign: 11538250
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Corrective Action:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Additional Notes:
I was driving down the road and my truck shutoff and coasted just enough for me to get out of the on coming traffic and then the emergency brake automatically turned on causing my truck to stop in the middle of the road and auto shift put it into park. Fortunately, I was able to get it started again and move out of the road. I very easy could have been killed.
Mfg Campaign: 11538250
Recall Date: Aug 13, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I bought the truck December 2021 but my truck is 2022 ram 1500, couple month after bought it , when I'm drive the truck in the middle of intersection my truck turn off (stall ) next day i brought to dealer ship to inspect but they couldn't find anything wrong , and today Aug 5 2023 its happen again when I'm about to crossing the road the truck just stop (stall). And it's all recorded on my dash cam and I call the dealer and they said to bring my truck on Monday Aug 7 2023
Corrective Action:
I bought the truck December 2021 but my truck is 2022 ram 1500, couple month after bought it , when I'm drive the truck in the middle of intersection my truck turn off (stall ) next day i brought to dealer ship to inspect but they couldn't find anything wrong , and today Aug 5 2023 its happen again when I'm about to crossing the road the truck just stop (stall). And it's all recorded on my dash cam and I call the dealer and they said to bring my truck on Monday Aug 7 2023
Additional Notes:
I bought the truck December 2021 but my truck is 2022 ram 1500, couple month after bought it , when I'm drive the truck in the middle of intersection my truck turn off (stall ) next day i brought to dealer ship to inspect but they couldn't find anything wrong , and today Aug 5 2023 its happen again when I'm about to crossing the road the truck just stop (stall). And it's all recorded on my dash cam and I call the dealer and they said to bring my truck on Monday Aug 7 2023
Mfg Campaign: 11536688
Recall Date: Aug 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Corrective Action:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Additional Notes:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Mfg Campaign: 11536535
Recall Date: Aug 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
WHEELS
Potential Consequences:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Corrective Action:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Additional Notes:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Mfg Campaign: 11536535
Recall Date: Aug 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Corrective Action:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Additional Notes:
Our 2022 Ram 1500 Diesel truck stranded us from approx. 9pm-1am while traveling hours home on a remote MS state hwy intersection and shut our engine down, locked all 4 wheels & disabled our ability to put the vehicle in neutral to push from the roadway. We were left stranded in a main lane of a busy intersection at 10 pm at night. The local PD showed up and had to block traffic and our truck had to be 'pulled' onto/off of a flatbed tow truck (wheels would not turn) and hauled to the local dealer. We had nowhere to go as the local dealer was closed & no rental agencies were open so we had to sit outside in the parking lot of the dealership until midnight for a friend to arrive from our hometown to come pick us up. We are being told that our high pressure fuel pump failed and our truck is part of a recall (that still shows online as 'remedy not yet available'?) & that it may take up to a month to get it back due to parts delays/repair time. No warning lamps or message appeared on the dash prior to this occurring and we received no letter telling us to 'seek service asap'...the letter we recall receiving said the same as what appears online?? Our hometown dealer said they could not offer us a loaner since the vehicle was not in their shop, yet Ram will not tow it to them, and the dealer we left it at 2 hrs away has no loaner vehicles available so we have now had to pay nearly $300 OOP for the tow and call the corp. office to file 'cases' to REQUEST RETROACTIVE reimbursement of the tow expense & a whopping $40/day from Ram towards a rental vehicle! We have now paid nearly $1k OOP in 5 days for towing and rental expenses which only get us to 8/13 and the ETA for repair is not til 8/27 at best. This is clearly in no way a 'timely repair' of a safety recall!? We have called all 3 customer care numbers for Ram to no avail. We need their financial assistance UP FRONT to pay for these expenses while we await the repair of our fully warrantied vehicle!
Mfg Campaign: 11536535
Recall Date: Aug 4, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Corrective Action:
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Additional Notes:
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Mfg Campaign: 11535325
Recall Date: Jul 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Corrective Action:
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Additional Notes:
Multiple instances where vehicle shuts down, immediately stopping/slowing the vehicle. This has occurred while vehicle is in motion, also in stop and go traffic. Engine will shut off immediately and throw multiple check engine/system warnings, including "Service ABS, Service Stability/Traction Control, Service Airbags. Had service appointment with dealer, but was vehicle was released with dealer stating they could not reproduce instance. Within a week, the vehicle shut down in traffic and had to be towed back to the dealer. Pictures were taken of the dash code and provided to the dealer. After a second week, the dealer response was they could not duplicate the problem.
Mfg Campaign: 11535325
Recall Date: Jul 30, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11534733
Recall Date: Jul 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Corrective Action:
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Additional Notes:
The contact owns a 2022 Ram 1500. The contact received notification of the NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair were not yet available. An undisclosed dealer was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mfg Campaign: 11534733
Recall Date: Jul 27, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Corrective Action:
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Additional Notes:
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Mfg Campaign: 11534522
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Corrective Action:
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Additional Notes:
The contact owns a 2022 Ram 1500. The contact stated that the vehicle hesitated upon depression of the accelerator pedal with the check engine warning light illuminated. The vehicle had been taken to the dealer on several occasions and the contact was informed that there was a misfire in cylinder #5. On another visit the contact was informed that there was a misfire in cylinder #6. The spark plugs and fuel injectors have been replaced; however, the failure persisted. The contact stated that there a burning electrical odor inside the vehicle. The manufacturer was notified of the failure and a case number was provided. The vehicle was not repaired. The failure mileage was approximately 20.
Mfg Campaign: 11534522
Recall Date: Jul 26, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
Turning into parking lot vehicle shut down Engine stopped emergency brake came on 3rd time in 4 months 16000 miles on 2022 ram 1500 etorque
Corrective Action:
Turning into parking lot vehicle shut down Engine stopped emergency brake came on 3rd time in 4 months 16000 miles on 2022 ram 1500 etorque
Additional Notes:
Turning into parking lot vehicle shut down Engine stopped emergency brake came on 3rd time in 4 months 16000 miles on 2022 ram 1500 etorque
Mfg Campaign: 11533084
Recall Date: Jul 18, 2023
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