Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10245
Recall Date: Jul 12, 2023
Consumer Complaints
112 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When placed into reverse, backup camera fails to initialize. Displays message "Camera is temporarily unavailable". System software is 3.6.4
Corrective Action:
When placed into reverse, backup camera fails to initialize. Displays message "Camera is temporarily unavailable". System software is 3.6.4
Additional Notes:
When placed into reverse, backup camera fails to initialize. Displays message "Camera is temporarily unavailable". System software is 3.6.4
Mfg Campaign: 11669937
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera either lags or shows camera not available when driving car shortly after starting
Corrective Action:
Backup camera either lags or shows camera not available when driving car shortly after starting
Additional Notes:
Backup camera either lags or shows camera not available when driving car shortly after starting
Mfg Campaign: 11669961
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When shifting the vehicle into reverse the rear view camera fails to activate.
Corrective Action:
When shifting the vehicle into reverse the rear view camera fails to activate.
Additional Notes:
When shifting the vehicle into reverse the rear view camera fails to activate.
Mfg Campaign: 11669963
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My Polestar 2's rear camera consistently malfunctions, either displaying a glitchy image or a 'rear camera unavailable' message. This issue occurs multiple times a week, significantly reducing rear visibility and creating an increased safety risk, especially when backing up or maneuvering in traffic. This defect presents a serious hazard and requires a reliable resolution
Corrective Action:
My Polestar 2's rear camera consistently malfunctions, either displaying a glitchy image or a 'rear camera unavailable' message. This issue occurs multiple times a week, significantly reducing rear visibility and creating an increased safety risk, especially when backing up or maneuvering in traffic. This defect presents a serious hazard and requires a reliable resolution
Additional Notes:
My Polestar 2's rear camera consistently malfunctions, either displaying a glitchy image or a 'rear camera unavailable' message. This issue occurs multiple times a week, significantly reducing rear visibility and creating an increased safety risk, especially when backing up or maneuvering in traffic. This defect presents a serious hazard and requires a reliable resolution
Mfg Campaign: 11669964
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera continues to have random issues. Sometimes message pops up saying camera not available while in reverse.
Corrective Action:
Backup camera continues to have random issues. Sometimes message pops up saying camera not available while in reverse.
Additional Notes:
Backup camera continues to have random issues. Sometimes message pops up saying camera not available while in reverse.
Mfg Campaign: 11669967
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
They claimed to fix the rear camera issue with a recent recall fix but it is still a problem. I regularly get a 'camera not available' message when I put my car in reverse.
Corrective Action:
They claimed to fix the rear camera issue with a recent recall fix but it is still a problem. I regularly get a 'camera not available' message when I put my car in reverse.
Additional Notes:
They claimed to fix the rear camera issue with a recent recall fix but it is still a problem. I regularly get a 'camera not available' message when I put my car in reverse.
Mfg Campaign: 11669969
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera routinely doesn’t work. Displays a message saying it’s temporarily unavailable. I’m running the latest software that was supposed to fix this, 3.6.4
Corrective Action:
Back up camera routinely doesn’t work. Displays a message saying it’s temporarily unavailable. I’m running the latest software that was supposed to fix this, 3.6.4
Additional Notes:
Back up camera routinely doesn’t work. Displays a message saying it’s temporarily unavailable. I’m running the latest software that was supposed to fix this, 3.6.4
Mfg Campaign: 11669980
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Most recent recall has not resolved the issue of backup camera failing to operate properly. Often, the camera says”unavailable “ as the uploaded pictures show. Other times, the camera image freezes and turns off , causing a safety hazard for reversing. The open recall states that the software update will fix this. My software has been updated and these issues still persist.
Corrective Action:
Most recent recall has not resolved the issue of backup camera failing to operate properly. Often, the camera says”unavailable “ as the uploaded pictures show. Other times, the camera image freezes and turns off , causing a safety hazard for reversing. The open recall states that the software update will fix this. My software has been updated and these issues still persist.
Additional Notes:
Most recent recall has not resolved the issue of backup camera failing to operate properly. Often, the camera says”unavailable “ as the uploaded pictures show. Other times, the camera image freezes and turns off , causing a safety hazard for reversing. The open recall states that the software update will fix this. My software has been updated and these issues still persist.
Mfg Campaign: 11669987
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
When starting the car and reversing the display for the reversing camera that shows on the center console occasionally freezes and errors out. This happens about 1 in 4 times. This makes reversing hazardous when it happens as the camera is necessary to see all angles of the car as mirrors are not sufficient for full sight.
Corrective Action:
When starting the car and reversing the display for the reversing camera that shows on the center console occasionally freezes and errors out. This happens about 1 in 4 times. This makes reversing hazardous when it happens as the camera is necessary to see all angles of the car as mirrors are not sufficient for full sight.
Additional Notes:
When starting the car and reversing the display for the reversing camera that shows on the center console occasionally freezes and errors out. This happens about 1 in 4 times. This makes reversing hazardous when it happens as the camera is necessary to see all angles of the car as mirrors are not sufficient for full sight.
Mfg Campaign: 11669988
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2023 Polestar Polestar2. The contact stated while reversing, the message "Camera Not Available" was displayed and the rearview camera image failed to display an image. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 25V280000 (Back Over Prevention), but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Corrective Action:
The contact owns a 2023 Polestar Polestar2. The contact stated while reversing, the message "Camera Not Available" was displayed and the rearview camera image failed to display an image. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 25V280000 (Back Over Prevention), but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Additional Notes:
The contact owns a 2023 Polestar Polestar2. The contact stated while reversing, the message "Camera Not Available" was displayed and the rearview camera image failed to display an image. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 25V280000 (Back Over Prevention), but the failure persisted. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 25,000.
Mfg Campaign: 11669672
Recall Date: Jun 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I was notified of NHTSA RECALL 24V-280 - RP1056 of my vehicle. Polestar said this issue was fixed by going to software 3.6.3. My Car skipped this update and went straight to 3.6.4 which is past that release. But the same issue is present and works no better. I still get frequent messages in the console saying "camera is temporarily unavailable"
Corrective Action:
I was notified of NHTSA RECALL 24V-280 - RP1056 of my vehicle. Polestar said this issue was fixed by going to software 3.6.3. My Car skipped this update and went straight to 3.6.4 which is past that release. But the same issue is present and works no better. I still get frequent messages in the console saying "camera is temporarily unavailable"
Additional Notes:
I was notified of NHTSA RECALL 24V-280 - RP1056 of my vehicle. Polestar said this issue was fixed by going to software 3.6.3. My Car skipped this update and went straight to 3.6.4 which is past that release. But the same issue is present and works no better. I still get frequent messages in the console saying "camera is temporarily unavailable"
Mfg Campaign: 11669846
Recall Date: Jun 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The parking assist camera reports an error when trying to reverse. I have already received a recall notice (25V-280) and had the software updated at the dealer to v3.6.4. However, I still get an error that the "Camera is temporarily unavailable" when putting the car in reverse. This error does not happen every time, but it typically occurs when I put the car in reverse immediately after getting in the car (ex. when getting into the car to back out of my garage).
Corrective Action:
The parking assist camera reports an error when trying to reverse. I have already received a recall notice (25V-280) and had the software updated at the dealer to v3.6.4. However, I still get an error that the "Camera is temporarily unavailable" when putting the car in reverse. This error does not happen every time, but it typically occurs when I put the car in reverse immediately after getting in the car (ex. when getting into the car to back out of my garage).
Additional Notes:
The parking assist camera reports an error when trying to reverse. I have already received a recall notice (25V-280) and had the software updated at the dealer to v3.6.4. However, I still get an error that the "Camera is temporarily unavailable" when putting the car in reverse. This error does not happen every time, but it typically occurs when I put the car in reverse immediately after getting in the car (ex. when getting into the car to back out of my garage).
Mfg Campaign: 11669313
Recall Date: Jun 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rearview camera consistently fails, and will show "camera temporarily unavailable" despite the over-the-air update to software versions 3.6.4
Corrective Action:
Rearview camera consistently fails, and will show "camera temporarily unavailable" despite the over-the-air update to software versions 3.6.4
Additional Notes:
Rearview camera consistently fails, and will show "camera temporarily unavailable" despite the over-the-air update to software versions 3.6.4
Mfg Campaign: 11668887
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I'm the original owner and curenthly the ODO reading is 25316 I have multiple ''Camera temporarily unavailable'' messages for back up camera on all previous software but I was ingnoring them and not fill up any complain to NHSA and on the last software update 3.6.4 that suppose to fix this is happening almost evrytime time. Not sure how long would take them to fix the issues.I belive is even a safety recall for this Software update but is not working.(a least in my car).
Corrective Action:
I'm the original owner and curenthly the ODO reading is 25316 I have multiple ''Camera temporarily unavailable'' messages for back up camera on all previous software but I was ingnoring them and not fill up any complain to NHSA and on the last software update 3.6.4 that suppose to fix this is happening almost evrytime time. Not sure how long would take them to fix the issues.I belive is even a safety recall for this Software update but is not working.(a least in my car).
Additional Notes:
I'm the original owner and curenthly the ODO reading is 25316 I have multiple ''Camera temporarily unavailable'' messages for back up camera on all previous software but I was ingnoring them and not fill up any complain to NHSA and on the last software update 3.6.4 that suppose to fix this is happening almost evrytime time. Not sure how long would take them to fix the issues.I belive is even a safety recall for this Software update but is not working.(a least in my car).
Mfg Campaign: 11668966
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ENGINE
Potential Consequences:
The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.
Corrective Action:
The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.
Additional Notes:
The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.
Mfg Campaign: 11669049
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.
Corrective Action:
The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.
Additional Notes:
The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue.
Mfg Campaign: 11669049
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I have received the latest OTA update (3.6.4) and I am still having rear camera issues. I believe that the CPU unit on these cars are faulty as I see many in online forums reporting the same.
Corrective Action:
I have received the latest OTA update (3.6.4) and I am still having rear camera issues. I believe that the CPU unit on these cars are faulty as I see many in online forums reporting the same.
Additional Notes:
I have received the latest OTA update (3.6.4) and I am still having rear camera issues. I believe that the CPU unit on these cars are faulty as I see many in online forums reporting the same.
Mfg Campaign: 11668414
Recall Date: Jun 22, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I have a Polestar 2 and it has been recalled for an over the air update to correct backup camera failing to activate. The current software version for the computer in the car is 3.6.4. I am writing to notify your agency that the issue is uncorrected despite this “patch” or over the air update and that the rear backup camera still does not activate when switching in to reverse. This is a safety problem because the car has bad visibility when using mirrors and much of the rear of the car can not be viewed with mirrors.
Corrective Action:
I have a Polestar 2 and it has been recalled for an over the air update to correct backup camera failing to activate. The current software version for the computer in the car is 3.6.4. I am writing to notify your agency that the issue is uncorrected despite this “patch” or over the air update and that the rear backup camera still does not activate when switching in to reverse. This is a safety problem because the car has bad visibility when using mirrors and much of the rear of the car can not be viewed with mirrors.
Additional Notes:
I have a Polestar 2 and it has been recalled for an over the air update to correct backup camera failing to activate. The current software version for the computer in the car is 3.6.4. I am writing to notify your agency that the issue is uncorrected despite this “patch” or over the air update and that the rear backup camera still does not activate when switching in to reverse. This is a safety problem because the car has bad visibility when using mirrors and much of the rear of the car can not be viewed with mirrors.
Mfg Campaign: 11668333
Recall Date: Jun 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera continues to stop working while reversing the vehicle. Latest software has been installed (3.6.4). This problem happens frequently, and makes parking and maneuvering dangerous.
Corrective Action:
Rear camera continues to stop working while reversing the vehicle. Latest software has been installed (3.6.4). This problem happens frequently, and makes parking and maneuvering dangerous.
Additional Notes:
Rear camera continues to stop working while reversing the vehicle. Latest software has been installed (3.6.4). This problem happens frequently, and makes parking and maneuvering dangerous.
Mfg Campaign: 11668343
Recall Date: Jun 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After getting the update to fix the rear camera not being available, I still got the message stating camera is temporarily unavailable while I was backing out of the driveway.
Corrective Action:
After getting the update to fix the rear camera not being available, I still got the message stating camera is temporarily unavailable while I was backing out of the driveway.
Additional Notes:
After getting the update to fix the rear camera not being available, I still got the message stating camera is temporarily unavailable while I was backing out of the driveway.
Mfg Campaign: 11668365
Recall Date: Jun 21, 2025
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