Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10245
Recall Date: Jul 12, 2023
Consumer Complaints
112 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar software update version 3.6.4 is suppose to fix this issue, but the problem still remains.
Corrective Action:
When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar software update version 3.6.4 is suppose to fix this issue, but the problem still remains.
Additional Notes:
When go into reverse, the rear backup camera is unavailable. It pops up a message that it is temporarily unavailable, but the rear camera image does not appear during the time I am in reverse. Sometimes the view switches to the 360 view instead. This problem does not happen every time. Polestar software update version 3.6.4 is suppose to fix this issue, but the problem still remains.
Mfg Campaign: 11672841
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After software 3.6.4 released by Polestar, my rear camera has issues populating the drivers side and rear camera. The rear-view camera display has issues during a backing. Failure to display the rear-view image will reduce my visibility in a backing event, increasing the risk of a crash.
Corrective Action:
After software 3.6.4 released by Polestar, my rear camera has issues populating the drivers side and rear camera. The rear-view camera display has issues during a backing. Failure to display the rear-view image will reduce my visibility in a backing event, increasing the risk of a crash.
Additional Notes:
After software 3.6.4 released by Polestar, my rear camera has issues populating the drivers side and rear camera. The rear-view camera display has issues during a backing. Failure to display the rear-view image will reduce my visibility in a backing event, increasing the risk of a crash.
Mfg Campaign: 11672870
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear backup camera is still flaky and often will stop working or have a large and noticeable lag when backing up. This has not been fixed by the recent 3.6.4 software update as promised. It is available for inspection. If I am already in the middle of backing up and the camera goes out, I may hit someone that comes behind me quickly. No No None
Corrective Action:
The rear backup camera is still flaky and often will stop working or have a large and noticeable lag when backing up. This has not been fixed by the recent 3.6.4 software update as promised. It is available for inspection. If I am already in the middle of backing up and the camera goes out, I may hit someone that comes behind me quickly. No No None
Additional Notes:
The rear backup camera is still flaky and often will stop working or have a large and noticeable lag when backing up. This has not been fixed by the recent 3.6.4 software update as promised. It is available for inspection. If I am already in the middle of backing up and the camera goes out, I may hit someone that comes behind me quickly. No No None
Mfg Campaign: 11672872
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear camera fails semi-regularly. It is unpredictable when it will occur. This might happen as soon as the car starts—to reverse out of a parking spot—or it might occur after driving for a while. It will also sometimes fail despite the other cameras working (front camera, 360 cameras). Sometimes, cycling through the cameras will fix the issue—if rear fails, put the car in park, cycle to front camera, 360 camera, front camera, 360 camera, and then rear camera—and this might resolve it. Sometimes exiting the car and re-entering it (basically, turning it off and on) will reset the camera. Sometimes rebooting the console will work (hold the reset button for 30 seconds and wait for the center console to reboot). But many times, nothing will work. Simply turning the car off for a few hours will be the only thing that resolves the issue. My car has had the update that was supposed to resolve the issue but the issue persists. I think the frequency has gone down but it still occurs semi-regularly. I would conservatively estimate that it occurs at least 1-3 times a month. It is also not unusual for the center console to simply stop working. That is, no function works: radio, bluetooth, navigation, any of the cameras. The center console just crashes on boot and is not recoverable—30 second reset does nothing—until the car is turned off a left for a bit. The last time this happened was 7/10/2025. I would say this occurs less frequently than the rear camera failure but I would estimate a few times a year? Three times this year (2025) so far. I don't know if these two issues are related but, if I were to speculate, there's a problem with the OS running the console.
Corrective Action:
The rear camera fails semi-regularly. It is unpredictable when it will occur. This might happen as soon as the car starts—to reverse out of a parking spot—or it might occur after driving for a while. It will also sometimes fail despite the other cameras working (front camera, 360 cameras). Sometimes, cycling through the cameras will fix the issue—if rear fails, put the car in park, cycle to front camera, 360 camera, front camera, 360 camera, and then rear camera—and this might resolve it. Sometimes exiting the car and re-entering it (basically, turning it off and on) will reset the camera. Sometimes rebooting the console will work (hold the reset button for 30 seconds and wait for the center console to reboot). But many times, nothing will work. Simply turning the car off for a few hours will be the only thing that resolves the issue. My car has had the update that was supposed to resolve the issue but the issue persists. I think the frequency has gone down but it still occurs semi-regularly. I would conservatively estimate that it occurs at least 1-3 times a month. It is also not unusual for the center console to simply stop working. That is, no function works: radio, bluetooth, navigation, any of the cameras. The center console just crashes on boot and is not recoverable—30 second reset does nothing—until the car is turned off a left for a bit. The last time this happened was 7/10/2025. I would say this occurs less frequently than the rear camera failure but I would estimate a few times a year? Three times this year (2025) so far. I don't know if these two issues are related but, if I were to speculate, there's a problem with the OS running the console.
Additional Notes:
The rear camera fails semi-regularly. It is unpredictable when it will occur. This might happen as soon as the car starts—to reverse out of a parking spot—or it might occur after driving for a while. It will also sometimes fail despite the other cameras working (front camera, 360 cameras). Sometimes, cycling through the cameras will fix the issue—if rear fails, put the car in park, cycle to front camera, 360 camera, front camera, 360 camera, and then rear camera—and this might resolve it. Sometimes exiting the car and re-entering it (basically, turning it off and on) will reset the camera. Sometimes rebooting the console will work (hold the reset button for 30 seconds and wait for the center console to reboot). But many times, nothing will work. Simply turning the car off for a few hours will be the only thing that resolves the issue. My car has had the update that was supposed to resolve the issue but the issue persists. I think the frequency has gone down but it still occurs semi-regularly. I would conservatively estimate that it occurs at least 1-3 times a month. It is also not unusual for the center console to simply stop working. That is, no function works: radio, bluetooth, navigation, any of the cameras. The center console just crashes on boot and is not recoverable—30 second reset does nothing—until the car is turned off a left for a bit. The last time this happened was 7/10/2025. I would say this occurs less frequently than the rear camera failure but I would estimate a few times a year? Three times this year (2025) so far. I don't know if these two issues are related but, if I were to speculate, there's a problem with the OS running the console.
Mfg Campaign: 11672931
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My Polestar received the software 3.6.4 from Polestar for the rear camera issue recall. However, the rear camera is failing to display and I am receiving “camera is temporary unavailable.
Corrective Action:
My Polestar received the software 3.6.4 from Polestar for the rear camera issue recall. However, the rear camera is failing to display and I am receiving “camera is temporary unavailable.
Additional Notes:
My Polestar received the software 3.6.4 from Polestar for the rear camera issue recall. However, the rear camera is failing to display and I am receiving “camera is temporary unavailable.
Mfg Campaign: 11672394
Recall Date: Jul 10, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera failed to initialize. Since the 3.6.4 software update (rear-view camera recall) I have had multiple instances where the rear-view camera has either entirely failed to start, given me the "Camera Unavailable" message, or started in a stuttering/flickering unusable state.
Corrective Action:
Rear view camera failed to initialize. Since the 3.6.4 software update (rear-view camera recall) I have had multiple instances where the rear-view camera has either entirely failed to start, given me the "Camera Unavailable" message, or started in a stuttering/flickering unusable state.
Additional Notes:
Rear view camera failed to initialize. Since the 3.6.4 software update (rear-view camera recall) I have had multiple instances where the rear-view camera has either entirely failed to start, given me the "Camera Unavailable" message, or started in a stuttering/flickering unusable state.
Mfg Campaign: 11671862
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
THe back up camera does not function properly about 50% of the time. I will get a blank screen with Camera not available. This has been getting worse with each update sent out by Polestar.
Corrective Action:
THe back up camera does not function properly about 50% of the time. I will get a blank screen with Camera not available. This has been getting worse with each update sent out by Polestar.
Additional Notes:
THe back up camera does not function properly about 50% of the time. I will get a blank screen with Camera not available. This has been getting worse with each update sent out by Polestar.
Mfg Campaign: 11671973
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Periodically, at random, the backup and 360 degree camera will not engage. The camera icon on the main display will illuminate to indicate that it is on but the display will not show the camera feed. Vehicle software had been updated to P2 3.6.4
Corrective Action:
Periodically, at random, the backup and 360 degree camera will not engage. The camera icon on the main display will illuminate to indicate that it is on but the display will not show the camera feed. Vehicle software had been updated to P2 3.6.4
Additional Notes:
Periodically, at random, the backup and 360 degree camera will not engage. The camera icon on the main display will illuminate to indicate that it is on but the display will not show the camera feed. Vehicle software had been updated to P2 3.6.4
Mfg Campaign: 11671515
Recall Date: Jul 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
LANE DEPARTURE: ASSIST
Potential Consequences:
ACC is fine, but Pilot Assist's lane cornering cannot be trusted to stay within the lines. Oftentimes, it believes it's got everything under control (the Pilot Assist icon stays yellow) but the Lane Keeping Aid icon lights up. It's like there are two separate systems that don't talk to each other: LKA says, "You're over the line," but Pilot Assist says, "No, everything is okay." Most egregiously, when Pilot Assist knows it doesn't have everything under control, there's no audible alert. The Pilot Assist light just turns off silently, which is extremely dangerous.
Corrective Action:
ACC is fine, but Pilot Assist's lane cornering cannot be trusted to stay within the lines. Oftentimes, it believes it's got everything under control (the Pilot Assist icon stays yellow) but the Lane Keeping Aid icon lights up. It's like there are two separate systems that don't talk to each other: LKA says, "You're over the line," but Pilot Assist says, "No, everything is okay." Most egregiously, when Pilot Assist knows it doesn't have everything under control, there's no audible alert. The Pilot Assist light just turns off silently, which is extremely dangerous.
Additional Notes:
ACC is fine, but Pilot Assist's lane cornering cannot be trusted to stay within the lines. Oftentimes, it believes it's got everything under control (the Pilot Assist icon stays yellow) but the Lane Keeping Aid icon lights up. It's like there are two separate systems that don't talk to each other: LKA says, "You're over the line," but Pilot Assist says, "No, everything is okay." Most egregiously, when Pilot Assist knows it doesn't have everything under control, there's no audible alert. The Pilot Assist light just turns off silently, which is extremely dangerous.
Mfg Campaign: 11671430
Recall Date: Jul 6, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Polestar's fix to the last recall for broken rearview camera did not work.
Corrective Action:
Polestar's fix to the last recall for broken rearview camera did not work.
Additional Notes:
Polestar's fix to the last recall for broken rearview camera did not work.
Mfg Campaign: 11671431
Recall Date: Jul 6, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Recently received a recall notice for the rear backup camera unavailable error. I updated software to version 3.6.4 because that is what was pushed Over-the-air to my car. This software version did not resolve the issue. After submitting a support request through Polestar's mobile app, I received instructions on how to shut off the car so it goes into a deeper sleep. This helped for a couple days, but the rear camera will still occasionally be unavailable, or it will sort of freeze the image and be very laggy. Needless to say, the software update did not resolve the recall on my VIN.
Corrective Action:
Recently received a recall notice for the rear backup camera unavailable error. I updated software to version 3.6.4 because that is what was pushed Over-the-air to my car. This software version did not resolve the issue. After submitting a support request through Polestar's mobile app, I received instructions on how to shut off the car so it goes into a deeper sleep. This helped for a couple days, but the rear camera will still occasionally be unavailable, or it will sort of freeze the image and be very laggy. Needless to say, the software update did not resolve the recall on my VIN.
Additional Notes:
Recently received a recall notice for the rear backup camera unavailable error. I updated software to version 3.6.4 because that is what was pushed Over-the-air to my car. This software version did not resolve the issue. After submitting a support request through Polestar's mobile app, I received instructions on how to shut off the car so it goes into a deeper sleep. This helped for a couple days, but the rear camera will still occasionally be unavailable, or it will sort of freeze the image and be very laggy. Needless to say, the software update did not resolve the recall on my VIN.
Mfg Campaign: 11671306
Recall Date: Jul 5, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
My car was subject to RP1056 (NHTSA Recall No. 25V-280). The reason for the recall was an error in the Parking Assist Camera in reverse. The camera would either not default to the rearview camera image, or it would display a "Camera is temporarily unavailable" message rather than showing the rearview camera image. An over the air software update (P3.6.3) was issued to attempt to address the error. The software update was installed on my car, but the problem is now more frequent and severe. The camera still displays the "Camera is temporarily unavailable" message. Additionally, the camera will now completely freeze and the IHU will also freeze and become completely unresponsive. During this time, the camera is not available, until it crashes and restarts.
Corrective Action:
My car was subject to RP1056 (NHTSA Recall No. 25V-280). The reason for the recall was an error in the Parking Assist Camera in reverse. The camera would either not default to the rearview camera image, or it would display a "Camera is temporarily unavailable" message rather than showing the rearview camera image. An over the air software update (P3.6.3) was issued to attempt to address the error. The software update was installed on my car, but the problem is now more frequent and severe. The camera still displays the "Camera is temporarily unavailable" message. Additionally, the camera will now completely freeze and the IHU will also freeze and become completely unresponsive. During this time, the camera is not available, until it crashes and restarts.
Additional Notes:
My car was subject to RP1056 (NHTSA Recall No. 25V-280). The reason for the recall was an error in the Parking Assist Camera in reverse. The camera would either not default to the rearview camera image, or it would display a "Camera is temporarily unavailable" message rather than showing the rearview camera image. An over the air software update (P3.6.3) was issued to attempt to address the error. The software update was installed on my car, but the problem is now more frequent and severe. The camera still displays the "Camera is temporarily unavailable" message. Additionally, the camera will now completely freeze and the IHU will also freeze and become completely unresponsive. During this time, the camera is not available, until it crashes and restarts.
Mfg Campaign: 11670809
Recall Date: Jul 2, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When I put the car in reverse and begin to back up, roughly 20% of the time, the backup camera does not work. Sometimes it blinks on and off. Often, it shows a "Camera temporarily unavailable" message. This prevents me from being able to adequately see cars passing behind me. I was notified of a recent recall for this issue. Polestar notified me of a software update to fix this issue. I have updated the car using the software update, and the issue remains.
Corrective Action:
When I put the car in reverse and begin to back up, roughly 20% of the time, the backup camera does not work. Sometimes it blinks on and off. Often, it shows a "Camera temporarily unavailable" message. This prevents me from being able to adequately see cars passing behind me. I was notified of a recent recall for this issue. Polestar notified me of a software update to fix this issue. I have updated the car using the software update, and the issue remains.
Additional Notes:
When I put the car in reverse and begin to back up, roughly 20% of the time, the backup camera does not work. Sometimes it blinks on and off. Often, it shows a "Camera temporarily unavailable" message. This prevents me from being able to adequately see cars passing behind me. I was notified of a recent recall for this issue. Polestar notified me of a software update to fix this issue. I have updated the car using the software update, and the issue remains.
Mfg Campaign: 11670537
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After the update to the Polestar 2's software to version 3.6.4, which was released to fix the rear camera not working when in reverse, the rear camera still will not work on occasion. The vehicle has not been inspected, but can be if needed. There were no errors or warnings aside from the "Camera is temporarily unavailable" message on the main screen. The camera will likely work if the car is taken out of and put back in to reverse. Previous recall notice: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
After the update to the Polestar 2's software to version 3.6.4, which was released to fix the rear camera not working when in reverse, the rear camera still will not work on occasion. The vehicle has not been inspected, but can be if needed. There were no errors or warnings aside from the "Camera is temporarily unavailable" message on the main screen. The camera will likely work if the car is taken out of and put back in to reverse. Previous recall notice: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
After the update to the Polestar 2's software to version 3.6.4, which was released to fix the rear camera not working when in reverse, the rear camera still will not work on occasion. The vehicle has not been inspected, but can be if needed. There were no errors or warnings aside from the "Camera is temporarily unavailable" message on the main screen. The camera will likely work if the car is taken out of and put back in to reverse. Previous recall notice: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11670588
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rearview camera failed to turn on and wouldn't turn on at all during the process of reversing out of the home garage. It is available for inspection and has been inspected previously. I could not see the pillars in my garage or anyone else/other cars if they were to appear behind me. The problem regularly occurs with my vehicle after multiple updates and was confirmed by the dealer. The manufacturer has inspected the car and its components, and an update has been issued to address the problem; however, the issue persists. No warning messages or symptoms, sometimes the camera turns on, and sometimes it doesn't. I would safely say that it happens every other time the rearview/surround camera is activated.
Corrective Action:
The rearview camera failed to turn on and wouldn't turn on at all during the process of reversing out of the home garage. It is available for inspection and has been inspected previously. I could not see the pillars in my garage or anyone else/other cars if they were to appear behind me. The problem regularly occurs with my vehicle after multiple updates and was confirmed by the dealer. The manufacturer has inspected the car and its components, and an update has been issued to address the problem; however, the issue persists. No warning messages or symptoms, sometimes the camera turns on, and sometimes it doesn't. I would safely say that it happens every other time the rearview/surround camera is activated.
Additional Notes:
The rearview camera failed to turn on and wouldn't turn on at all during the process of reversing out of the home garage. It is available for inspection and has been inspected previously. I could not see the pillars in my garage or anyone else/other cars if they were to appear behind me. The problem regularly occurs with my vehicle after multiple updates and was confirmed by the dealer. The manufacturer has inspected the car and its components, and an update has been issued to address the problem; however, the issue persists. No warning messages or symptoms, sometimes the camera turns on, and sometimes it doesn't. I would safely say that it happens every other time the rearview/surround camera is activated.
Mfg Campaign: 11670617
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Corrective Action:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Additional Notes:
The rear camera does not always engage when the car is put into reverse. The car was just recalled for it, of which I just received a notice and the update (3.6.4), and it has not fixed the issue; it has only gotten worse.
Mfg Campaign: 11670641
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Software update received from recall did not fix issue with backup camera. Still receive "Camera is temporarily unavailable" message about 50% of time.
Corrective Action:
Software update received from recall did not fix issue with backup camera. Still receive "Camera is temporarily unavailable" message about 50% of time.
Additional Notes:
Software update received from recall did not fix issue with backup camera. Still receive "Camera is temporarily unavailable" message about 50% of time.
Mfg Campaign: 11670029
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After OTA update 3.6.4, I am still seeing a "camera not available" error when putting my car into reverse. The backup camera does not appear, so I only have my mirrors and windows available to see behind me. Update 3.6.4 was supposed to fix this issue, but I still occasionally get the error when I put my car into reverse. The error was not confirmed by a dealer, manufacturer, police, or insurance representatives due to me just receiving the OTA update this past week.
Corrective Action:
After OTA update 3.6.4, I am still seeing a "camera not available" error when putting my car into reverse. The backup camera does not appear, so I only have my mirrors and windows available to see behind me. Update 3.6.4 was supposed to fix this issue, but I still occasionally get the error when I put my car into reverse. The error was not confirmed by a dealer, manufacturer, police, or insurance representatives due to me just receiving the OTA update this past week.
Additional Notes:
After OTA update 3.6.4, I am still seeing a "camera not available" error when putting my car into reverse. The backup camera does not appear, so I only have my mirrors and windows available to see behind me. Update 3.6.4 was supposed to fix this issue, but I still occasionally get the error when I put my car into reverse. The error was not confirmed by a dealer, manufacturer, police, or insurance representatives due to me just receiving the OTA update this past week.
Mfg Campaign: 11670077
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reverse Backup Camera is failing. Rear Backup camera is worse with the latest recall (ID: 11669313) fix announced June 25 2025. My car has been updated with the software that was suppose to fix the issue (version 3.6.4) but the recall issue happens more frequently now. The symptoms are the same: When first driving the car, if I put it into reverse, I either immediately get a “Camera Temporarily Not Available” warning or more often the rear camera comes on and then a few seconds later while backing up the camera turns off with the same error and does not automatically comeback on. Sometimes however will while backing up it may sometimes switch to 360 view which is not suppose to happen while in reverse. When the camera does this, I can manually toggle the camera back on/off via the cars user interface and it will display OK and may or may not turn off again with the error message. Car has been in the shop twice before for this issue this past year because the recall issue and each time newer software, at Polestar’s insistence, was installed. Their service center was also able to reproduce. The latest update v3.6.4 was installed over the air and was suppose to ‘finally’ fix it but it did not.
Corrective Action:
Reverse Backup Camera is failing. Rear Backup camera is worse with the latest recall (ID: 11669313) fix announced June 25 2025. My car has been updated with the software that was suppose to fix the issue (version 3.6.4) but the recall issue happens more frequently now. The symptoms are the same: When first driving the car, if I put it into reverse, I either immediately get a “Camera Temporarily Not Available” warning or more often the rear camera comes on and then a few seconds later while backing up the camera turns off with the same error and does not automatically comeback on. Sometimes however will while backing up it may sometimes switch to 360 view which is not suppose to happen while in reverse. When the camera does this, I can manually toggle the camera back on/off via the cars user interface and it will display OK and may or may not turn off again with the error message. Car has been in the shop twice before for this issue this past year because the recall issue and each time newer software, at Polestar’s insistence, was installed. Their service center was also able to reproduce. The latest update v3.6.4 was installed over the air and was suppose to ‘finally’ fix it but it did not.
Additional Notes:
Reverse Backup Camera is failing. Rear Backup camera is worse with the latest recall (ID: 11669313) fix announced June 25 2025. My car has been updated with the software that was suppose to fix the issue (version 3.6.4) but the recall issue happens more frequently now. The symptoms are the same: When first driving the car, if I put it into reverse, I either immediately get a “Camera Temporarily Not Available” warning or more often the rear camera comes on and then a few seconds later while backing up the camera turns off with the same error and does not automatically comeback on. Sometimes however will while backing up it may sometimes switch to 360 view which is not suppose to happen while in reverse. When the camera does this, I can manually toggle the camera back on/off via the cars user interface and it will display OK and may or may not turn off again with the error message. Car has been in the shop twice before for this issue this past year because the recall issue and each time newer software, at Polestar’s insistence, was installed. Their service center was also able to reproduce. The latest update v3.6.4 was installed over the air and was suppose to ‘finally’ fix it but it did not.
Mfg Campaign: 11670079
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The reverse camera fails when backing up very frequently with the words "camera is temporarily unavailable". This is the same issue as NHTSA Recall No. 25v-280 but the recall work has already been done on my vehicle (I am already on software 3.6.4). I have had the updated software for only a few days and already had this failure at least three times. How was this allowed to be considered fixed? This is the second time polestar and the NHTSA have failed to do anything substantial about this issue and it has been an issue for multiple years. Please get your shit together.
Corrective Action:
The reverse camera fails when backing up very frequently with the words "camera is temporarily unavailable". This is the same issue as NHTSA Recall No. 25v-280 but the recall work has already been done on my vehicle (I am already on software 3.6.4). I have had the updated software for only a few days and already had this failure at least three times. How was this allowed to be considered fixed? This is the second time polestar and the NHTSA have failed to do anything substantial about this issue and it has been an issue for multiple years. Please get your shit together.
Additional Notes:
The reverse camera fails when backing up very frequently with the words "camera is temporarily unavailable". This is the same issue as NHTSA Recall No. 25v-280 but the recall work has already been done on my vehicle (I am already on software 3.6.4). I have had the updated software for only a few days and already had this failure at least three times. How was this allowed to be considered fixed? This is the second time polestar and the NHTSA have failed to do anything substantial about this issue and it has been an issue for multiple years. Please get your shit together.
Mfg Campaign: 11669893
Recall Date: Jun 28, 2025
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