Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10245
Recall Date: Jul 12, 2023
Consumer Complaints
112 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reversing camera still says "Camera is temporarily unavailable" intermittently even after the recent recall software fix.
Corrective Action:
Reversing camera still says "Camera is temporarily unavailable" intermittently even after the recent recall software fix.
Additional Notes:
Reversing camera still says "Camera is temporarily unavailable" intermittently even after the recent recall software fix.
Mfg Campaign: 11676121
Recall Date: Jul 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Safety cameras continue to not work. It was recalled recently and they sent an OTA software fix, but it only fixed the problem for a few days. The camera, especially rear camera, never goes on. It is always needed to stop and try again or start tapping the screen to make it reload. I've complained many times to Polestar about the problem but they keep failing to address it. It's a big safety hazard as you never know when it's gong to just cut off mid-driving. Some times the whole infotainment system will just not work for like 20 minutes. Its one glitch after another.
Corrective Action:
Safety cameras continue to not work. It was recalled recently and they sent an OTA software fix, but it only fixed the problem for a few days. The camera, especially rear camera, never goes on. It is always needed to stop and try again or start tapping the screen to make it reload. I've complained many times to Polestar about the problem but they keep failing to address it. It's a big safety hazard as you never know when it's gong to just cut off mid-driving. Some times the whole infotainment system will just not work for like 20 minutes. Its one glitch after another.
Additional Notes:
Safety cameras continue to not work. It was recalled recently and they sent an OTA software fix, but it only fixed the problem for a few days. The camera, especially rear camera, never goes on. It is always needed to stop and try again or start tapping the screen to make it reload. I've complained many times to Polestar about the problem but they keep failing to address it. It's a big safety hazard as you never know when it's gong to just cut off mid-driving. Some times the whole infotainment system will just not work for like 20 minutes. Its one glitch after another.
Mfg Campaign: 11674878
Recall Date: Jul 20, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I updated my car to software 3.6.4 in order to resolve an issue where the backup camera fails to display. Despite completing the update, the camera showed the same error message this morning and failed to display at all as I backed out of my garage. This is a serious safety issue and I need it to be fixed.
Corrective Action:
I updated my car to software 3.6.4 in order to resolve an issue where the backup camera fails to display. Despite completing the update, the camera showed the same error message this morning and failed to display at all as I backed out of my garage. This is a serious safety issue and I need it to be fixed.
Additional Notes:
I updated my car to software 3.6.4 in order to resolve an issue where the backup camera fails to display. Despite completing the update, the camera showed the same error message this morning and failed to display at all as I backed out of my garage. This is a serious safety issue and I need it to be fixed.
Mfg Campaign: 11673880
Recall Date: Jul 16, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Corrective Action:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Additional Notes:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Mfg Campaign: 11673237
Recall Date: Jul 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Corrective Action:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Additional Notes:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Mfg Campaign: 11673237
Recall Date: Jul 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Corrective Action:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Additional Notes:
The vehicle stopped playing interior sounds, including indicator “clicks”; alerts like collision avoidance, parking collision warning, etc; as well as radio. A hard reset of the infotainment system was required to restore functionality. The issue continued through multiple times “turning the vehicle off” and starting again. Malfunctioning Component: Infotainment system. Available for inspection. Safety Risk: No advanced audio warning indicators that emergency action may be taken. Reproduced by dealer: No Inspected: No Warnings: No
Mfg Campaign: 11673237
Recall Date: Jul 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Corrective Action:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Additional Notes:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Mfg Campaign: 11673238
Recall Date: Jul 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Corrective Action:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Additional Notes:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Mfg Campaign: 11673238
Recall Date: Jul 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Corrective Action:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Additional Notes:
Infotainment system crashing post most recent software update causing main dashboard to stop showing information and make critical information difficult to see because of washed out background. Malfunctioning Components: Infotainment system. Available for inspection. Safety Risk: Difficulty seeing speed, unable to see warnings Dealer: No Inspection: No Warnings: No
Mfg Campaign: 11673238
Recall Date: Jul 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera continues to have issues even after the previous update which was supposed to fix it. It has improved with the new update but has given the "camera is unavailable" message twice now, July 6, 2025 and july 12, 2025.
Corrective Action:
Backup camera continues to have issues even after the previous update which was supposed to fix it. It has improved with the new update but has given the "camera is unavailable" message twice now, July 6, 2025 and july 12, 2025.
Additional Notes:
Backup camera continues to have issues even after the previous update which was supposed to fix it. It has improved with the new update but has given the "camera is unavailable" message twice now, July 6, 2025 and july 12, 2025.
Mfg Campaign: 11673141
Recall Date: Jul 13, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera intermittently displays “camera is temporarily unavailable” message when backing up. Vehicle doesn’t have the best rear view visibility through the window, so I rely on the rear view camera more than in other vehicles. This is still occurring after installing the 3.6.4 update, which I’m told was supposed to address this issue.
Corrective Action:
Rear view camera intermittently displays “camera is temporarily unavailable” message when backing up. Vehicle doesn’t have the best rear view visibility through the window, so I rely on the rear view camera more than in other vehicles. This is still occurring after installing the 3.6.4 update, which I’m told was supposed to address this issue.
Additional Notes:
Rear view camera intermittently displays “camera is temporarily unavailable” message when backing up. Vehicle doesn’t have the best rear view visibility through the window, so I rely on the rear view camera more than in other vehicles. This is still occurring after installing the 3.6.4 update, which I’m told was supposed to address this issue.
Mfg Campaign: 11672971
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When backing up I have experienced issues with the backup camera saying unavailable. This is after receiving the latest OTA update intended to fix the issue (3.6.4)
Corrective Action:
When backing up I have experienced issues with the backup camera saying unavailable. This is after receiving the latest OTA update intended to fix the issue (3.6.4)
Additional Notes:
When backing up I have experienced issues with the backup camera saying unavailable. This is after receiving the latest OTA update intended to fix the issue (3.6.4)
Mfg Campaign: 11672979
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera display fails with “Camera Unavailable” notification most days. When the display does work, it flickers, resets, freezes. This also interferes with park-assist display. Sometimes even forward and/or 360 view freezes as well. OTA software 3.6.4 installed in early June DID NOT did not improve or resolve this issue.
Corrective Action:
Backup camera display fails with “Camera Unavailable” notification most days. When the display does work, it flickers, resets, freezes. This also interferes with park-assist display. Sometimes even forward and/or 360 view freezes as well. OTA software 3.6.4 installed in early June DID NOT did not improve or resolve this issue.
Additional Notes:
Backup camera display fails with “Camera Unavailable” notification most days. When the display does work, it flickers, resets, freezes. This also interferes with park-assist display. Sometimes even forward and/or 360 view freezes as well. OTA software 3.6.4 installed in early June DID NOT did not improve or resolve this issue.
Mfg Campaign: 11673006
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear view camera displays a message of “camera is temporarily unavailable” when shifting into reverse to view the rear camera. This issue was NOT alleviated with the most recent update
Corrective Action:
The rear view camera displays a message of “camera is temporarily unavailable” when shifting into reverse to view the rear camera. This issue was NOT alleviated with the most recent update
Additional Notes:
The rear view camera displays a message of “camera is temporarily unavailable” when shifting into reverse to view the rear camera. This issue was NOT alleviated with the most recent update
Mfg Campaign: 11673081
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After the most recent OTA software update to v3.6.4, I am still experiencing the back up camera not available error message. I have no visual aid of the blind spots behind vehicle, to assist with manually looking out the rear window.
Corrective Action:
After the most recent OTA software update to v3.6.4, I am still experiencing the back up camera not available error message. I have no visual aid of the blind spots behind vehicle, to assist with manually looking out the rear window.
Additional Notes:
After the most recent OTA software update to v3.6.4, I am still experiencing the back up camera not available error message. I have no visual aid of the blind spots behind vehicle, to assist with manually looking out the rear window.
Mfg Campaign: 11673099
Recall Date: Jul 12, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The software update to fix recall issue of 'rear visibility' did not work and the problem continues in which the back up camera is not activated by putting the car in reverse gear.
Corrective Action:
The software update to fix recall issue of 'rear visibility' did not work and the problem continues in which the back up camera is not activated by putting the car in reverse gear.
Additional Notes:
The software update to fix recall issue of 'rear visibility' did not work and the problem continues in which the back up camera is not activated by putting the car in reverse gear.
Mfg Campaign: 11672703
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera does not come up about half the time even on newest update when reversing
Corrective Action:
Rear camera does not come up about half the time even on newest update when reversing
Additional Notes:
Rear camera does not come up about half the time even on newest update when reversing
Mfg Campaign: 11672735
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Even with latest software update (3.6.4) I continue to get rear backup camera unavailable errors
Corrective Action:
Even with latest software update (3.6.4) I continue to get rear backup camera unavailable errors
Additional Notes:
Even with latest software update (3.6.4) I continue to get rear backup camera unavailable errors
Mfg Campaign: 11672771
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Multiple times following the latest recall for backup camera issues I have experienced the “camera not available” error when backing up that renders the backup camera useless.
Corrective Action:
Multiple times following the latest recall for backup camera issues I have experienced the “camera not available” error when backing up that renders the backup camera useless.
Additional Notes:
Multiple times following the latest recall for backup camera issues I have experienced the “camera not available” error when backing up that renders the backup camera useless.
Mfg Campaign: 11672782
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear parking camera occasionally fails and says "Camera Temporarily Unavailable" when backing. Polestar pushed out a software update (3.6.4) that was supposed to resolve the problem. It honestly seems worse and more frequent now. The Polestar's design has a limited rear window so as a driver I am more dependent on the backing camera.
Corrective Action:
The rear parking camera occasionally fails and says "Camera Temporarily Unavailable" when backing. Polestar pushed out a software update (3.6.4) that was supposed to resolve the problem. It honestly seems worse and more frequent now. The Polestar's design has a limited rear window so as a driver I am more dependent on the backing camera.
Additional Notes:
The rear parking camera occasionally fails and says "Camera Temporarily Unavailable" when backing. Polestar pushed out a software update (3.6.4) that was supposed to resolve the problem. It honestly seems worse and more frequent now. The Polestar's design has a limited rear window so as a driver I am more dependent on the backing camera.
Mfg Campaign: 11672789
Recall Date: Jul 11, 2025
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