Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering knuckle.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: R10245
Recall Date: Jul 12, 2023
Consumer Complaints
112 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera will say “camera temporarily unavailable.” Manufacturer says it’s working on a fix.
Corrective Action:
Backup camera will say “camera temporarily unavailable.” Manufacturer says it’s working on a fix.
Additional Notes:
Backup camera will say “camera temporarily unavailable.” Manufacturer says it’s working on a fix.
Mfg Campaign: 11668387
Recall Date: Jun 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera says camera not available and does not work ~50% of the time while trying to back up.
Corrective Action:
Backup camera says camera not available and does not work ~50% of the time while trying to back up.
Additional Notes:
Backup camera says camera not available and does not work ~50% of the time while trying to back up.
Mfg Campaign: 11664475
Recall Date: Jun 2, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera some times does not work for a minute when the car first starts up.
Corrective Action:
The backup camera some times does not work for a minute when the car first starts up.
Additional Notes:
The backup camera some times does not work for a minute when the car first starts up.
Mfg Campaign: 11646894
Recall Date: Mar 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear backup camera has consistently failed to initialize since I purchased the vehicle in September 2023. Infotainment system states: “Camera is temporarily unavailable”
Corrective Action:
Rear backup camera has consistently failed to initialize since I purchased the vehicle in September 2023. Infotainment system states: “Camera is temporarily unavailable”
Additional Notes:
Rear backup camera has consistently failed to initialize since I purchased the vehicle in September 2023. Infotainment system states: “Camera is temporarily unavailable”
Mfg Campaign: 11646903
Recall Date: Mar 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Almost everyday I back out of my driveway and the backup camera either doesn't start at all (it says 'temporarily unavailable' - but oddly seems to work a few minutes later). Or it flickers so badly and slowly between an overhead view and backup that its hard to see. This has caused multiple near misses. The rear window is nearly useless so I can't even overcome this there was already one recall on this system and it actually made the number of times the camera goes unavailable worse, not better.
Corrective Action:
Almost everyday I back out of my driveway and the backup camera either doesn't start at all (it says 'temporarily unavailable' - but oddly seems to work a few minutes later). Or it flickers so badly and slowly between an overhead view and backup that its hard to see. This has caused multiple near misses. The rear window is nearly useless so I can't even overcome this there was already one recall on this system and it actually made the number of times the camera goes unavailable worse, not better.
Additional Notes:
Almost everyday I back out of my driveway and the backup camera either doesn't start at all (it says 'temporarily unavailable' - but oddly seems to work a few minutes later). Or it flickers so badly and slowly between an overhead view and backup that its hard to see. This has caused multiple near misses. The rear window is nearly useless so I can't even overcome this there was already one recall on this system and it actually made the number of times the camera goes unavailable worse, not better.
Mfg Campaign: 11646865
Recall Date: Mar 6, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
- Every time I back up within ~30-60 seconds of getting in the car, the backup camera turns off and switches to a screen that says "Camera unavailable". This is a major safety issue and has led to some close calls while backing up. Someone could have been hit. - This is an extremely common issue that most Polestar 2 owners have (at least for <=2023 models), the service center has been unable to do anything. - This has been happening since I got the car in January 2022
Corrective Action:
- Every time I back up within ~30-60 seconds of getting in the car, the backup camera turns off and switches to a screen that says "Camera unavailable". This is a major safety issue and has led to some close calls while backing up. Someone could have been hit. - This is an extremely common issue that most Polestar 2 owners have (at least for <=2023 models), the service center has been unable to do anything. - This has been happening since I got the car in January 2022
Additional Notes:
- Every time I back up within ~30-60 seconds of getting in the car, the backup camera turns off and switches to a screen that says "Camera unavailable". This is a major safety issue and has led to some close calls while backing up. Someone could have been hit. - This is an extremely common issue that most Polestar 2 owners have (at least for <=2023 models), the service center has been unable to do anything. - This has been happening since I got the car in January 2022
Mfg Campaign: 11646206
Recall Date: Mar 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When first starting the vehicle the camera routinely does not work and gives an error message "Camera is temporarily unavailable". This typically happens in the first minute or two. I have brought up this issue with the service center and they confirmed all software updates had been performed. Due to the design of the vehicle it's very hard to see out of the back so the camera is very important. The issue occurred today, 2/18/25, so I am entering that date although it has happened the entire time I have owned the vehicle (Late October 2023). Current mileage is approximately 21,000 miles.
Corrective Action:
When first starting the vehicle the camera routinely does not work and gives an error message "Camera is temporarily unavailable". This typically happens in the first minute or two. I have brought up this issue with the service center and they confirmed all software updates had been performed. Due to the design of the vehicle it's very hard to see out of the back so the camera is very important. The issue occurred today, 2/18/25, so I am entering that date although it has happened the entire time I have owned the vehicle (Late October 2023). Current mileage is approximately 21,000 miles.
Additional Notes:
When first starting the vehicle the camera routinely does not work and gives an error message "Camera is temporarily unavailable". This typically happens in the first minute or two. I have brought up this issue with the service center and they confirmed all software updates had been performed. Due to the design of the vehicle it's very hard to see out of the back so the camera is very important. The issue occurred today, 2/18/25, so I am entering that date although it has happened the entire time I have owned the vehicle (Late October 2023). Current mileage is approximately 21,000 miles.
Mfg Campaign: 11643338
Recall Date: Feb 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The car consistently has issues with the rear view camera failing when reversing with a warning stating "Camera is Temporarily Unavailable." When backing up the camera sometimes stutters, making it impossible to notice a person or object until it's too late and then it fails completely to a black screen and presents a warning that the camera is unavailable. This is an example incident that has occured every day this week, when backing out of our driveway the camera will take almost a minute to turn on as the infotainment system boots up although the car is already in reverse. As you reverse, it stutters for a few seconds before failing completely. The rear collision warning will kick and slam on the brakes as we almost backed into traffic while the camera was blacked out. The issue is further exacerbated because the design of the car is based on leveraging the rear view camera and has limited visibility if trying to back up using the rear window. The car also lowers the side view mirrors when reversing and when the camera fails, the sideview mirrors remain dipped. Usually don't notice until we get on the highway and try to change lanes and realize we can't check if there's a car in our blind spot and need to readjust the mirrors while trying to drive on Atlanta highways. We have complained multiple times and Polestar keeps insisting they have fixed it with the latest software update but nothing has changed. They have utilized insufficient hardware power for critical safety systems. We have multiple complaints recorded with Dyer and Dyer Volvo to address the issue with no resolution. This has been occurring since the car was new.
Corrective Action:
The car consistently has issues with the rear view camera failing when reversing with a warning stating "Camera is Temporarily Unavailable." When backing up the camera sometimes stutters, making it impossible to notice a person or object until it's too late and then it fails completely to a black screen and presents a warning that the camera is unavailable. This is an example incident that has occured every day this week, when backing out of our driveway the camera will take almost a minute to turn on as the infotainment system boots up although the car is already in reverse. As you reverse, it stutters for a few seconds before failing completely. The rear collision warning will kick and slam on the brakes as we almost backed into traffic while the camera was blacked out. The issue is further exacerbated because the design of the car is based on leveraging the rear view camera and has limited visibility if trying to back up using the rear window. The car also lowers the side view mirrors when reversing and when the camera fails, the sideview mirrors remain dipped. Usually don't notice until we get on the highway and try to change lanes and realize we can't check if there's a car in our blind spot and need to readjust the mirrors while trying to drive on Atlanta highways. We have complained multiple times and Polestar keeps insisting they have fixed it with the latest software update but nothing has changed. They have utilized insufficient hardware power for critical safety systems. We have multiple complaints recorded with Dyer and Dyer Volvo to address the issue with no resolution. This has been occurring since the car was new.
Additional Notes:
The car consistently has issues with the rear view camera failing when reversing with a warning stating "Camera is Temporarily Unavailable." When backing up the camera sometimes stutters, making it impossible to notice a person or object until it's too late and then it fails completely to a black screen and presents a warning that the camera is unavailable. This is an example incident that has occured every day this week, when backing out of our driveway the camera will take almost a minute to turn on as the infotainment system boots up although the car is already in reverse. As you reverse, it stutters for a few seconds before failing completely. The rear collision warning will kick and slam on the brakes as we almost backed into traffic while the camera was blacked out. The issue is further exacerbated because the design of the car is based on leveraging the rear view camera and has limited visibility if trying to back up using the rear window. The car also lowers the side view mirrors when reversing and when the camera fails, the sideview mirrors remain dipped. Usually don't notice until we get on the highway and try to change lanes and realize we can't check if there's a car in our blind spot and need to readjust the mirrors while trying to drive on Atlanta highways. We have complained multiple times and Polestar keeps insisting they have fixed it with the latest software update but nothing has changed. They have utilized insufficient hardware power for critical safety systems. We have multiple complaints recorded with Dyer and Dyer Volvo to address the issue with no resolution. This has been occurring since the car was new.
Mfg Campaign: 11643427
Recall Date: Feb 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear camera freezes or doesn’t work at all.
Corrective Action:
The rear camera freezes or doesn’t work at all.
Additional Notes:
The rear camera freezes or doesn’t work at all.
Mfg Campaign: 11643492
Recall Date: Feb 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Mfg Campaign: 11633122
Recall Date: Dec 30, 2024
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Mfg Campaign: 11633122
Recall Date: Dec 30, 2024
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Corrective Action:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Additional Notes:
What component or system failed or malfunctioned, and is it available for inspection upon request? The reverse cameras don't function. It doesn't turn on with a message on the center screen saying. The camera system is temporarily unavailable. Yes, it is available for inspection upon resuqest. How was your safety or the safety of others put at risk? The rear visibility while reversing is not adequate, causing multiple issues when parking into tight spaces without the camera, Additionally the ADAS Forward collision warning brakes randomly resulting in unintentional brake checks on highway. Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer blamed the issue on a connected dashcam. This is not confirmed by Polestar or Volvo. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Yes, Volvo of austin. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? NO
Mfg Campaign: 11633122
Recall Date: Dec 30, 2024
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Often when getting in the car and backing up to leave a garage or parking space the backup camera will not display anything and posts the message “Backup Camera Temporarily Unavailable.” sometimes the backup camera may work for a second or two before displaying the message and sometimes it immediately shows. The message will stay until I manually toggle off and on the camera OR the car triggers its 360 camera if near another object. When the 360 view happens it stays in that view which uses the same rear camera and from that screen I can also then just show the rear camera. This started happening Since Aug 2024 AFTER a fix for a software recall for the backup camera “flashing” black for long periods of time a new and very related problem emerged that happens almost as often, maybe 50% of the time when I first backup out of my garage and 20% of the time later in the day when backing up after getting in the car in a parking lot. I have a video of the entire sequence which I can’t upload but would be happy to provide.
Corrective Action:
Often when getting in the car and backing up to leave a garage or parking space the backup camera will not display anything and posts the message “Backup Camera Temporarily Unavailable.” sometimes the backup camera may work for a second or two before displaying the message and sometimes it immediately shows. The message will stay until I manually toggle off and on the camera OR the car triggers its 360 camera if near another object. When the 360 view happens it stays in that view which uses the same rear camera and from that screen I can also then just show the rear camera. This started happening Since Aug 2024 AFTER a fix for a software recall for the backup camera “flashing” black for long periods of time a new and very related problem emerged that happens almost as often, maybe 50% of the time when I first backup out of my garage and 20% of the time later in the day when backing up after getting in the car in a parking lot. I have a video of the entire sequence which I can’t upload but would be happy to provide.
Additional Notes:
Often when getting in the car and backing up to leave a garage or parking space the backup camera will not display anything and posts the message “Backup Camera Temporarily Unavailable.” sometimes the backup camera may work for a second or two before displaying the message and sometimes it immediately shows. The message will stay until I manually toggle off and on the camera OR the car triggers its 360 camera if near another object. When the 360 view happens it stays in that view which uses the same rear camera and from that screen I can also then just show the rear camera. This started happening Since Aug 2024 AFTER a fix for a software recall for the backup camera “flashing” black for long periods of time a new and very related problem emerged that happens almost as often, maybe 50% of the time when I first backup out of my garage and 20% of the time later in the day when backing up after getting in the car in a parking lot. I have a video of the entire sequence which I can’t upload but would be happy to provide.
Mfg Campaign: 11631407
Recall Date: Dec 18, 2024
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
While in reverse, the backup camera frequently goes blank and an onscreen warning appears stating that the rear camera is temporarily unavailable.
Corrective Action:
While in reverse, the backup camera frequently goes blank and an onscreen warning appears stating that the rear camera is temporarily unavailable.
Additional Notes:
While in reverse, the backup camera frequently goes blank and an onscreen warning appears stating that the rear camera is temporarily unavailable.
Mfg Campaign: 11627893
Recall Date: Nov 29, 2024
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Backup camera continues to fail. Upon starting the car and putting it in reverse, the camera will briefly show, freeze and then a message appears stating "Camera is temporarily unavailable." The camera will not turn back on. There was a recent software update to v 3.1.9 to try and alleviate this issue, but it still persists. This is dangerous when the camera flickers, freezes and then completely is lost. TCAS and infotainment systems have been reset. Same results.
Corrective Action:
Backup camera continues to fail. Upon starting the car and putting it in reverse, the camera will briefly show, freeze and then a message appears stating "Camera is temporarily unavailable." The camera will not turn back on. There was a recent software update to v 3.1.9 to try and alleviate this issue, but it still persists. This is dangerous when the camera flickers, freezes and then completely is lost. TCAS and infotainment systems have been reset. Same results.
Additional Notes:
Backup camera continues to fail. Upon starting the car and putting it in reverse, the camera will briefly show, freeze and then a message appears stating "Camera is temporarily unavailable." The camera will not turn back on. There was a recent software update to v 3.1.9 to try and alleviate this issue, but it still persists. This is dangerous when the camera flickers, freezes and then completely is lost. TCAS and infotainment systems have been reset. Same results.
Mfg Campaign: 11608932
Recall Date: Aug 16, 2024
Polestar Automotive Usa, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Corrective Action:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Additional Notes:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Mfg Campaign: 11608013
Recall Date: Aug 12, 2024
Polestar Automotive Usa, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Corrective Action:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Additional Notes:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Mfg Campaign: 11608013
Recall Date: Aug 12, 2024
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Corrective Action:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Additional Notes:
The vehicle was driven to a shopping mart in my locality for less than 10 miles. When we got out of the vehicle it started showing all sorts of errors like Propulsion system failure, Parking Brakes unavailable, Breaking system not available. The car was taken to Polestar Austin and after keeping the vehicle for 15 days they informed me that they can't find the issue hence have only done a SW update. They suspected a DashCam connected to the camera WILL DEFINATELY cause propulsion and brake failure. The EV reached a temperature of about 161F and was frantically trying to cool itself.
Mfg Campaign: 11608013
Recall Date: Aug 12, 2024
Polestar Automotive Usa, Inc.
Defect Description:
STRUCTURE:BODY
Potential Consequences:
Rattles and popping noises from the front driver door and window glass. The problem can be reproduced. Door shaking while driving. Please see the attached video.
Corrective Action:
Rattles and popping noises from the front driver door and window glass. The problem can be reproduced. Door shaking while driving. Please see the attached video.
Additional Notes:
Rattles and popping noises from the front driver door and window glass. The problem can be reproduced. Door shaking while driving. Please see the attached video.
Mfg Campaign: 11608018
Recall Date: Aug 12, 2024
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
The EV will refuse to charge at ChargePoint locations and will error out with a red light.
Corrective Action:
The EV will refuse to charge at ChargePoint locations and will error out with a red light.
Additional Notes:
The EV will refuse to charge at ChargePoint locations and will error out with a red light.
Mfg Campaign: 11608019
Recall Date: Aug 12, 2024
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