Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
I completely lost cell connectivity in the car. the TCAM module is not functioning and I am unable to reset it the way Polstar suggests we can reset it. I get no GPS, No data and Phone does not work as a key.
Corrective Action:
I completely lost cell connectivity in the car. the TCAM module is not functioning and I am unable to reset it the way Polstar suggests we can reset it. I get no GPS, No data and Phone does not work as a key.
Additional Notes:
I completely lost cell connectivity in the car. the TCAM module is not functioning and I am unable to reset it the way Polstar suggests we can reset it. I get no GPS, No data and Phone does not work as a key.
Mfg Campaign: 11491225
Recall Date: Oct 27, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.
Corrective Action:
Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.
Additional Notes:
Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.
Mfg Campaign: 11491074
Recall Date: Oct 26, 2022
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.
Corrective Action:
Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.
Additional Notes:
Vehicle becomes nonrespive and becomes disabled. The only way to get vehicle to function is by disconnecting the 12v battery and waiting for the car to reset and then proceed. This happened multiple times and the manufacturer is not taking care of the problem.
Mfg Campaign: 11491074
Recall Date: Oct 26, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
TCAM has failed twice in one week. Prior to these two episodes the car would lose connectivity and certain network related functions would not work. The dealer serviced the car in May 2022 addressing the TCAM issues but now I have been locked out of the car or cannot lock the car twice in one week. The Keyfob fails to work because the TCAM does not work so it fails to recognize the keys. Locking/unlocking cars is a fundamental function of using a car. Luckily the episodes occurred in relatively safe environments - but we're hesitant now about parking in less than ideal situations in case we cannot get into a functional car. To best of my knowledge - the dealer addressed these issues in a service in May/2022. There were no warnings or symptoms prior to the failure.
Corrective Action:
TCAM has failed twice in one week. Prior to these two episodes the car would lose connectivity and certain network related functions would not work. The dealer serviced the car in May 2022 addressing the TCAM issues but now I have been locked out of the car or cannot lock the car twice in one week. The Keyfob fails to work because the TCAM does not work so it fails to recognize the keys. Locking/unlocking cars is a fundamental function of using a car. Luckily the episodes occurred in relatively safe environments - but we're hesitant now about parking in less than ideal situations in case we cannot get into a functional car. To best of my knowledge - the dealer addressed these issues in a service in May/2022. There were no warnings or symptoms prior to the failure.
Additional Notes:
TCAM has failed twice in one week. Prior to these two episodes the car would lose connectivity and certain network related functions would not work. The dealer serviced the car in May 2022 addressing the TCAM issues but now I have been locked out of the car or cannot lock the car twice in one week. The Keyfob fails to work because the TCAM does not work so it fails to recognize the keys. Locking/unlocking cars is a fundamental function of using a car. Luckily the episodes occurred in relatively safe environments - but we're hesitant now about parking in less than ideal situations in case we cannot get into a functional car. To best of my knowledge - the dealer addressed these issues in a service in May/2022. There were no warnings or symptoms prior to the failure.
Mfg Campaign: 11486065
Recall Date: Sep 23, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.
Corrective Action:
Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.
Additional Notes:
Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.
Mfg Campaign: 11475833
Recall Date: Jul 26, 2022
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.
Corrective Action:
Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.
Additional Notes:
Vehicle is not safe if driver exits and passengers in vehicle. The vehicle doors, a/c, and operations cease while unlocked or locked with parties present. Safety risk for all ages in hot and cold climates. Deficient mobile app doesn't consistently connect to remotely turn on A/C which is displayed as C when you are set to F and passengers control or calculation if they could control becomes confusion with display off. Key in car changes nothing. One expects an on car to be on and a key in car to equal on if drivers exits.
Mfg Campaign: 11475833
Recall Date: Jul 26, 2022
Polestar Automotive Usa, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
This vehicle has, on several occasions, activated the rear parking brake assist while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn't consider this a safety issue until it stopped me in a traffic lane. There isn't a way to disable the system until the car is placed into reverse, and this must be done every drive.
Corrective Action:
This vehicle has, on several occasions, activated the rear parking brake assist while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn't consider this a safety issue until it stopped me in a traffic lane. There isn't a way to disable the system until the car is placed into reverse, and this must be done every drive.
Additional Notes:
This vehicle has, on several occasions, activated the rear parking brake assist while backing into the garage bringing the car to a sudden abrupt stop without reason. It recently has stopped me backing into the driveway from a county road. There is a surmountable curb and a fog line that I cross. I didn't consider this a safety issue until it stopped me in a traffic lane. There isn't a way to disable the system until the car is placed into reverse, and this must be done every drive.
Mfg Campaign: 11475991
Recall Date: Jul 26, 2022
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.
Corrective Action:
Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.
Additional Notes:
Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.
Mfg Campaign: 11475596
Recall Date: Jul 24, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.
Corrective Action:
Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.
Additional Notes:
Vehicle spontaneously displays eCall/SOS warning, promptly loses GPS signal, SOS functionality, and ability to unplug charger. Other telecommunications features are likely compromised. The error also disables the keys, and one's ability to open doors from exterior. Phone app loses connection to car. This has happened on three (3) separate occasions. The first two errors were cleared by a technician at the local service dealer, but the problem persists. The first issue occurred on July 16, 2022 and was cleared on July 18. The second issue occured on July 20th and cleared on July 21st. The third occurrence happened on July 24, 2022.
Mfg Campaign: 11475596
Recall Date: Jul 24, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Corrective Action:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Additional Notes:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Mfg Campaign: 11475355
Recall Date: Jul 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Corrective Action:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Additional Notes:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Mfg Campaign: 11475355
Recall Date: Jul 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Corrective Action:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Additional Notes:
Occasionally while operating my Polestar 2, the TCAM module becomes unresponsive. Sometime it happens when I first turn it on and it is initially establishing communication, other times it's happened when driving under a steel bridge or overpass that temporarily blocks view of the sky. Particularly troublesome while navigating tricky interchanges where you actually need the guidance. Pressing and holding the 'home' button on the head unit for ~15 seconds until the whole car's infotainment/speedometer/etc. system does a hard restart has been enough to resolve for me each time it's happened (4x now). Additionally - and unsure if related or not? - I have received two phantom errors. One stating "Propulsion System. Service Required." After confirming online that this was a not uncommon issue, I proceeded to drive it anyway and it disappeared after 2 minutes and has not returned. The other error was a "low tire pressure" error when I got in the vehicle. I checked all tire pressures with a gauge I know to be accurate and confirmed that there were no low tire pressures and then 'stored' the existing tire pressures as accurate (I believe the vehicle only reports deltas from stored state, as the actual tire pressures are not shown anywhere in the infotainment system).
Mfg Campaign: 11475355
Recall Date: Jul 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates “eCall Service required” SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle.
Corrective Action:
New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates “eCall Service required” SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle.
Additional Notes:
New vehicle with manufacture date of 03/2022. After 4 days of taking delivery: Dash indicates “eCall Service required” SOS/Connect lost connectivity. Concerning if the vehicle is involved in a crash. GPS lost functionality. Would be a major distraction for drivers. Key fobs does not work with car unless unlock with the keyblade and key is placed on the key reader directly. Would impose possible safety issue of anime or children is left in vehicle.
Mfg Campaign: 11474010
Recall Date: Jul 14, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Error message comes on dash " eCall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. EV charging cable won't release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable.
Corrective Action:
Error message comes on dash " eCall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. EV charging cable won't release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable.
Additional Notes:
Error message comes on dash " eCall service required" . I leave the car and come back outside and the all the doors are locked which I did not initiate. Key fob won't open the door. The manual key won't unlock. EV charging cable won't release. What would have happened if there was a child or pet in the back seat? The car unlocked itself after an hour or so. The car is not safe and the software is not stable.
Mfg Campaign: 11462686
Recall Date: Apr 28, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Corrective Action:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Additional Notes:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Mfg Campaign: 11461740
Recall Date: Apr 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Corrective Action:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Additional Notes:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Mfg Campaign: 11461740
Recall Date: Apr 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Potential Consequences:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Corrective Action:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Additional Notes:
On 12/26/2021, I merged onto the I-5 South highway to Irvine, CA, and engaged Pilot Assist. The “speedometer dial” icon turned yellow (as expected), but the “car in front” and “hand hold wheel” icons remained grayed out. I believe this indicated 2 things: (1) the car was still looking for a lead car, and (2) the car was searching for clear lane markings. Everything appeared to be normal at this point as it does take some time to take over the steering. As I approach a slower moving lead car in front of me, I noticed that the car was still at my set speed (~75mph). I get closer and closer to the car in front and the car was not slowing down to match speed and maintain distance. I looked down and still see the same icons: “speedometer dial” icon is yellow (as expected), but the “car in front” and “hand hold wheel” icons were still grayed out. I believe the car didn’t see the car in front. Also, the steering function of the Pilot Assist never engaged. I tried to disengage and re-engage Pilot Assist several times but every time it worked like normal cruise control even when I’m very close to the car in front (~20 feet). I re-confirmed that I have always selected Adaptive Cruise Control in the center screen menu and it’s not a setting that I touched before this incident. I had to disengage Pilot Assist for the rest of the drive. When Pilot Assist is OFF, normally the Lane Keeping Aid icon in the driver display should turn white above 40mph when lane markings are clear. However, the LKA icon remained grayed out for the rest of the drive even when the lane markings are perfectly clear. After the stressful drive, we parked the car for 2 minutes, yet the issues still remained. We reached our destination and parked the car for 30 minutes, and the issues fixed themselves! Both Pilot Assist and LKA started working at the next drive.
Mfg Campaign: 11461740
Recall Date: Apr 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Corrective Action:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Additional Notes:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Mfg Campaign: 11461741
Recall Date: Apr 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Corrective Action:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Additional Notes:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Mfg Campaign: 11461741
Recall Date: Apr 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Corrective Action:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Additional Notes:
On 12/27, I was on I-5 North driving up during daytime. Auto-headlight and daytime running lights stopped working. I noticed from the reflection that I don’t have ANY headlight (even the DRL) when the lights were on AUTO mode. Also, when I look at my driver display, I noticed the green headlights icon was completely gone! My wife and I were able to capture this on video: https://youtu.be/z9HAa2Yo-6I (tried all modes — you can see the dash) https://youtu.be/WX73OU4hBy4 (both interior and exterior view to see the DRLs are actually not on when on AUTO) In addition, during the same drive, I noticed that the “Triple turn signal” feature stopped working. Normally, when I slightly move the blinker stalk before it catches the detent, the turn signal will flash exactly 3 times. However, during this drive, it only flashes exactly once. Video here: https://youtu.be/qU0TGnBko1I
Mfg Campaign: 11461741
Recall Date: Apr 22, 2022
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