Complaints & Recalls
Official Safety Recalls - Important!
5 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
265 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation.
Corrective Action:
The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation.
Additional Notes:
The car spontaneously loses contact with all wireless capabilities. This disables the keys from working to start/lock/unlock the car, breaks SOS/assist functionality, and disables all internet connectivity. The car has been to the dealership twice so far and they have been unable to fix the problem. They said that there is a software update that will be available 3/22 that will supposedly fix some of the problems. In the meantime they have acknowledged that nothing can be done in the service documentation.
Mfg Campaign: 11451207
Recall Date: Feb 9, 2022
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Polestar TCAM stopped working. No LTE.
Corrective Action:
Polestar TCAM stopped working. No LTE.
Additional Notes:
Polestar TCAM stopped working. No LTE.
Mfg Campaign: 11451287
Recall Date: Feb 9, 2022
Polestar Automotive Usa, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled.
Corrective Action:
Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled.
Additional Notes:
Selt belt indicator light turns off after about a minute of sitting or a minute of driving even if the seatbelt is not buckled. There is a concern the system is turning off the indicator despite the fact that the driver side seat belt remains unbuckled. Also, that the airbag may not deploy as it's designed to because it is not accurately identify if a seat belt is buckled.
Mfg Campaign: 11450801
Recall Date: Feb 7, 2022
Polestar Automotive Usa, Inc.
Defect Description:
SERVICE BRAKES
Potential Consequences:
The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming from the wheels, and then goes away after a few seconds.If the grinding noise persists, turns into a sound similar to having a flat tire, and eventually turning into a repetitive judder noise when either applying the brakes or quickly releasing the accelerator when OPD, there's a good chance you have this issue. Cause: A high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. The leftover thumping noise is brake pad material that broke off and remained on the rotor. It's possible the parking brake uses the same rear brakes. In this scenario, the brakes are essentially applied overnight, which further exacerbates the pad bonding to the rotors. At this moment, it's not possible to park your car without applying the parking brake.
Corrective Action:
The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming from the wheels, and then goes away after a few seconds.If the grinding noise persists, turns into a sound similar to having a flat tire, and eventually turning into a repetitive judder noise when either applying the brakes or quickly releasing the accelerator when OPD, there's a good chance you have this issue. Cause: A high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. The leftover thumping noise is brake pad material that broke off and remained on the rotor. It's possible the parking brake uses the same rear brakes. In this scenario, the brakes are essentially applied overnight, which further exacerbates the pad bonding to the rotors. At this moment, it's not possible to park your car without applying the parking brake.
Additional Notes:
The rear brake pads on Polestar 2s (P2) are susceptible to adhering to the rotors, causing a juddering noise from some of the pad breaking off and left stuck on the rotors. This appears to happen in wet climates, after its driven in the rain, after the wheels are cleaned with water, or stored in a humid space. Typical symptoms are: (a) the morning after the pads are exposed to water or excessive humidity, the brakes makes a loud THUD noise when initially moving it out of standstill; (b) it then proceeds with a low-pitched grinding noise coming from the wheels, and then goes away after a few seconds.If the grinding noise persists, turns into a sound similar to having a flat tire, and eventually turning into a repetitive judder noise when either applying the brakes or quickly releasing the accelerator when OPD, there's a good chance you have this issue. Cause: A high percentage of the brake pads' material consists of metal with an outer metal coating that helps with break in and corrosion. These pads create significantly more brake dust, which coats the rotors while driving. The metal in the dust adheres the pads to the rotors, especially when wet. The leftover thumping noise is brake pad material that broke off and remained on the rotor. It's possible the parking brake uses the same rear brakes. In this scenario, the brakes are essentially applied overnight, which further exacerbates the pad bonding to the rotors. At this moment, it's not possible to park your car without applying the parking brake.
Mfg Campaign: 11448468
Recall Date: Jan 22, 2022
Polestar Automotive Usa, Inc.
Defect Description:
WHEELS
Potential Consequences:
I got my Polestar 2 in November and just realized my 19" Michelin Primacy 4 tires are summer tires. I live in the Northeast US where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that Polestar / Volvo negligently put summer tires on a NON-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform customers that their cars are equipped with summer tires. The only reason I found out my Polestar came with summer tires is from a Facebook post where a driver got into an accident in the snow with his brand new Polestar not knowing it had summer tires on. There are a lot of facebook posts with Polestar drivers unknowingly driving their Polestars in the snow with summer tires. This is very dangerous!
Corrective Action:
I got my Polestar 2 in November and just realized my 19" Michelin Primacy 4 tires are summer tires. I live in the Northeast US where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that Polestar / Volvo negligently put summer tires on a NON-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform customers that their cars are equipped with summer tires. The only reason I found out my Polestar came with summer tires is from a Facebook post where a driver got into an accident in the snow with his brand new Polestar not knowing it had summer tires on. There are a lot of facebook posts with Polestar drivers unknowingly driving their Polestars in the snow with summer tires. This is very dangerous!
Additional Notes:
I got my Polestar 2 in November and just realized my 19" Michelin Primacy 4 tires are summer tires. I live in the Northeast US where the weather gets very cold and we get a lot of snow. I looked at my window sticker and it doesn't say anything about summer tires. I'm surprised that Polestar / Volvo negligently put summer tires on a NON-performance model and did not inform customers like me in snowy regions - this is very dangerous! Polestar really needs to either provide all season tires as standard in snowy regions or proactively inform customers that their cars are equipped with summer tires. The only reason I found out my Polestar came with summer tires is from a Facebook post where a driver got into an accident in the snow with his brand new Polestar not knowing it had summer tires on. There are a lot of facebook posts with Polestar drivers unknowingly driving their Polestars in the snow with summer tires. This is very dangerous!
Mfg Campaign: 11445851
Recall Date: Jan 2, 2022
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