Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1061
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
124 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear view camera in the car will say that it is unavailable about 30% of the time. The center screen just displays "Camera unavailable" despite it being a legal requirement for it to work. This is a constantly recurring issue, not a one off instance, the car also stops all cross traffic alerts due to the error, I have also had instances where the rearview camera will show up but it is completely frozen and the video does not move. I reported this to my Polestar service center as I am still under warranty and was told that this was normal. I would like to call on nhtsa to do a proper investigation of this, the issue does not happen every time however it happens enough for it to be a danger to everyone around you. I can't trust my rear view camera as sometimes when I start moving the camera will freeze, this leaves me looking at the screen with the car moving and the camera frozen, essentially forcing me to back up COMPLETELY BLIND. The rearview camera in that car does not work, in fact it is a HAZARD as it is so unreliable and prone to freezing. It is a direct violation of 49 CFR § 571.111. This issue has been documented extensively on the forums, updates only make it works and Polestar does not care about the safety of it's own customers.
Corrective Action:
The rear view camera in the car will say that it is unavailable about 30% of the time. The center screen just displays "Camera unavailable" despite it being a legal requirement for it to work. This is a constantly recurring issue, not a one off instance, the car also stops all cross traffic alerts due to the error, I have also had instances where the rearview camera will show up but it is completely frozen and the video does not move. I reported this to my Polestar service center as I am still under warranty and was told that this was normal. I would like to call on nhtsa to do a proper investigation of this, the issue does not happen every time however it happens enough for it to be a danger to everyone around you. I can't trust my rear view camera as sometimes when I start moving the camera will freeze, this leaves me looking at the screen with the car moving and the camera frozen, essentially forcing me to back up COMPLETELY BLIND. The rearview camera in that car does not work, in fact it is a HAZARD as it is so unreliable and prone to freezing. It is a direct violation of 49 CFR § 571.111. This issue has been documented extensively on the forums, updates only make it works and Polestar does not care about the safety of it's own customers.
Additional Notes:
The rear view camera in the car will say that it is unavailable about 30% of the time. The center screen just displays "Camera unavailable" despite it being a legal requirement for it to work. This is a constantly recurring issue, not a one off instance, the car also stops all cross traffic alerts due to the error, I have also had instances where the rearview camera will show up but it is completely frozen and the video does not move. I reported this to my Polestar service center as I am still under warranty and was told that this was normal. I would like to call on nhtsa to do a proper investigation of this, the issue does not happen every time however it happens enough for it to be a danger to everyone around you. I can't trust my rear view camera as sometimes when I start moving the camera will freeze, this leaves me looking at the screen with the car moving and the camera frozen, essentially forcing me to back up COMPLETELY BLIND. The rearview camera in that car does not work, in fact it is a HAZARD as it is so unreliable and prone to freezing. It is a direct violation of 49 CFR § 571.111. This issue has been documented extensively on the forums, updates only make it works and Polestar does not care about the safety of it's own customers.
Mfg Campaign: 11646927
Recall Date: Mar 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Corrective Action:
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Additional Notes:
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the contact became aware that the rearview camera failed to display an image, with the message "Camera Temporarily Unavailable". No warning lights were illuminated. The vehicle was taken to the dealer, who determined that a software update was required. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 24V477000 (Equipment, Back Over Prevention); the VIN was included, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Mfg Campaign: 11646802
Recall Date: Mar 6, 2025
Polestar Automotive Usa, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
Corrective Action:
When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
Additional Notes:
When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
Mfg Campaign: 11646324
Recall Date: Mar 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
Corrective Action:
When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
Additional Notes:
When I turn the car on by pressing the break and put the shifter into reverse, the backup camera says "unavailable". I can upload a file. The backup camera doesn't work if you don't wait a while in the car before putting it in reverse. On the second situation, the blind spot light goes on when there are no cars behind me. One time, when a lane was splitting into 2, I tried to change lanes and the car jerked hard away. It had the blind spot light on but no cars in visible range.
Mfg Campaign: 11646324
Recall Date: Mar 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The ADAS when reversing does not work properly. While reversing, not only is the ADAS operational but the rear camera is displayed on the infotainment screen, however, over the past year occurring more frequently the screen indicates it's unavailability and we are forced to reverse without the camera. In addition, this issue has been clearly informed to the Manufacturer numerous times and no fix has occur3d .
Corrective Action:
The ADAS when reversing does not work properly. While reversing, not only is the ADAS operational but the rear camera is displayed on the infotainment screen, however, over the past year occurring more frequently the screen indicates it's unavailability and we are forced to reverse without the camera. In addition, this issue has been clearly informed to the Manufacturer numerous times and no fix has occur3d .
Additional Notes:
The ADAS when reversing does not work properly. While reversing, not only is the ADAS operational but the rear camera is displayed on the infotainment screen, however, over the past year occurring more frequently the screen indicates it's unavailability and we are forced to reverse without the camera. In addition, this issue has been clearly informed to the Manufacturer numerous times and no fix has occur3d .
Mfg Campaign: 11645319
Recall Date: Feb 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.
Corrective Action:
Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.
Additional Notes:
Backup camera frequently freezes or crashes. Regularly the image will freeze and or flicker. It is also common the camera becomes unavailable displaying an error: camera is temporary unavailable.
Mfg Campaign: 11645052
Recall Date: Feb 26, 2025
Polestar Automotive Usa, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not. My vehicle has the latest components installed under warranty (due to my vehicle exhibiting this issue) and it has not solved the suspension clunking. At this point, it is safe to say that the strut mount bearings are not the main or only cause of the front suspension clunking. There are other components involved that may be failing or have failed but have not been properly identified by the service centers or Polestar. Polestar does not seem to want to address this issue head on. In their own TSB, their wording is clear that they wish to delay the process of updating components so as to prevent buy backs during warranty periods. It's written in black and white and this seems highly irregular or illegal to have such a business model. We do not know if this issue poses a safety hazard or not but given it's a front suspension issue, it's only a matter of time before a vehicle loses control due to component failure that was not looked into or was not anticipated beyond the strut mount bearings. Please do something to solve this problem. This vehicle (Polestar 2) has been out now for FIVE YEARS and this issue has yet to be resolved.
Corrective Action:
There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not. My vehicle has the latest components installed under warranty (due to my vehicle exhibiting this issue) and it has not solved the suspension clunking. At this point, it is safe to say that the strut mount bearings are not the main or only cause of the front suspension clunking. There are other components involved that may be failing or have failed but have not been properly identified by the service centers or Polestar. Polestar does not seem to want to address this issue head on. In their own TSB, their wording is clear that they wish to delay the process of updating components so as to prevent buy backs during warranty periods. It's written in black and white and this seems highly irregular or illegal to have such a business model. We do not know if this issue poses a safety hazard or not but given it's a front suspension issue, it's only a matter of time before a vehicle loses control due to component failure that was not looked into or was not anticipated beyond the strut mount bearings. Please do something to solve this problem. This vehicle (Polestar 2) has been out now for FIVE YEARS and this issue has yet to be resolved.
Additional Notes:
There is a TBS out for a strut mount bearing replacement that causes clunking/rattling of the front suspension while driving on slight rougher roads or while turning left or right. However, this TSB does not solve the issue. Polestar claims they have an updated component/strut mount bearing that solves the clunking issue but it does not. My vehicle has the latest components installed under warranty (due to my vehicle exhibiting this issue) and it has not solved the suspension clunking. At this point, it is safe to say that the strut mount bearings are not the main or only cause of the front suspension clunking. There are other components involved that may be failing or have failed but have not been properly identified by the service centers or Polestar. Polestar does not seem to want to address this issue head on. In their own TSB, their wording is clear that they wish to delay the process of updating components so as to prevent buy backs during warranty periods. It's written in black and white and this seems highly irregular or illegal to have such a business model. We do not know if this issue poses a safety hazard or not but given it's a front suspension issue, it's only a matter of time before a vehicle loses control due to component failure that was not looked into or was not anticipated beyond the strut mount bearings. Please do something to solve this problem. This vehicle (Polestar 2) has been out now for FIVE YEARS and this issue has yet to be resolved.
Mfg Campaign: 11643362
Recall Date: Feb 18, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.
Corrective Action:
The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.
Additional Notes:
The backup camera intermittently fails to load when the vehicle is placed in reverse. While in reverse, the backup camera will occasionally cut out.
Mfg Campaign: 11642658
Recall Date: Feb 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Corrective Action:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Additional Notes:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Mfg Campaign: 11642017
Recall Date: Feb 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Corrective Action:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Additional Notes:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Mfg Campaign: 11642017
Recall Date: Feb 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Corrective Action:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Additional Notes:
Polestar has issued several software updates over the past year that have resulted in serious safety issues: A previous software recall for issues with the vehicle's backup camera has not fixed the issue. About 50% of the time, the vehicles backup camera flashes, freezes, and then fails while reversing before eventually displaying a "Backup Camera Not Available" message. The issue is that this all happens while reversing in motion, meaning it's distracting and dangerous. Similarly, the vehicle's automatic emergency rear braking engages erroneously about 20% of the time while revering. This happens when the system is slow to respond and seems to mistake shadows as objects. It has almost resulted in causing a collision twice now while I was driving. On occasion, the passenger side mirror will fail to raise from the folded position preventing the vehicle from driving safely. The manufacturer continues to claim that software updates have or will fix these issues, however none have been resolved. These issues are not unique to my vehicle either, as they are widely reported online. The vehicle's software has serious safety issues and needs to be resolved. Thank you.
Mfg Campaign: 11642017
Recall Date: Feb 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident.
Corrective Action:
Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident.
Additional Notes:
Rear backup camera consistently goes out when in reverse. Message on display that camera is not available. Car has poor rear visibility when backing up, the camera going out creates a safety hazard and may result in an accident.
Mfg Campaign: 11631132
Recall Date: Dec 17, 2024
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
There was a recall due to the rearview camera not coming on when the car is put in reverse. My car was at the shop 3 times for this issue to be fixed and they are unable to fix it. Now the site says there are no recalls on my car. How do I get this fixed? They should be fined for letting this go for years and still not resolving it. They're still selling cars knowing the issue is unresolved.
Corrective Action:
There was a recall due to the rearview camera not coming on when the car is put in reverse. My car was at the shop 3 times for this issue to be fixed and they are unable to fix it. Now the site says there are no recalls on my car. How do I get this fixed? They should be fined for letting this go for years and still not resolving it. They're still selling cars knowing the issue is unresolved.
Additional Notes:
There was a recall due to the rearview camera not coming on when the car is put in reverse. My car was at the shop 3 times for this issue to be fixed and they are unable to fix it. Now the site says there are no recalls on my car. How do I get this fixed? They should be fined for letting this go for years and still not resolving it. They're still selling cars knowing the issue is unresolved.
Mfg Campaign: 11630587
Recall Date: Dec 13, 2024
Polestar Automotive Usa, Inc.
Defect Description:
LANE DEPARTURE: BLIND SPOT DETECTION
Potential Consequences:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Corrective Action:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Additional Notes:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Mfg Campaign: 11623431
Recall Date: Nov 4, 2024
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Corrective Action:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Additional Notes:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Mfg Campaign: 11623431
Recall Date: Nov 4, 2024
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Corrective Action:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Additional Notes:
Cameras do not work on the vehicle. A message displays that they are unavailable. A recall was issued, an update was sent to the car, and now the issue is worse. Car was sent to dealership for full reset and repair and issue is still occuring. I am seeking guidance as the recall is lifted yet the issue is still unresolved.
Mfg Campaign: 11623431
Recall Date: Nov 4, 2024
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The reverse camera frequently cuts out and a screen appears that says camera unavailable. Rear visibility through the rear window is bad, without backup camera, its nearly impossible to see when reversing- especially little children. This is a known issue with the vehicle.
Corrective Action:
The reverse camera frequently cuts out and a screen appears that says camera unavailable. Rear visibility through the rear window is bad, without backup camera, its nearly impossible to see when reversing- especially little children. This is a known issue with the vehicle.
Additional Notes:
The reverse camera frequently cuts out and a screen appears that says camera unavailable. Rear visibility through the rear window is bad, without backup camera, its nearly impossible to see when reversing- especially little children. This is a known issue with the vehicle.
Mfg Campaign: 11620004
Recall Date: Oct 15, 2024
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I recently started noticing a clicking/tapping noise coming from the rear. It is only when I’m braking under about 20mph. I’ve done some research and it seems other people have had similar issues. It may be caused by the axles in the car but not totally sure.
Corrective Action:
I recently started noticing a clicking/tapping noise coming from the rear. It is only when I’m braking under about 20mph. I’ve done some research and it seems other people have had similar issues. It may be caused by the axles in the car but not totally sure.
Additional Notes:
I recently started noticing a clicking/tapping noise coming from the rear. It is only when I’m braking under about 20mph. I’ve done some research and it seems other people have had similar issues. It may be caused by the axles in the car but not totally sure.
Mfg Campaign: 11617798
Recall Date: Oct 3, 2024
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
Corrective Action:
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
Additional Notes:
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
Mfg Campaign: 11605299
Recall Date: Jul 30, 2024
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
Corrective Action:
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
Additional Notes:
This car will periodically lose all interior audio function. This includes safety alerts like parking, forward collision, rear collision, cross traffic, and any other alert you can think of including the sound the turn signal makes. Bluetooth audio and radio also unavailable. This is a commonly documented problem as noted by Polestar enthusiasts on Reddit and other forums. Some can fix the problem by performing a reset of the infotainment system. I have had instances in which resetting this system made no difference. The car was unfit by US safety standards until the next day if lucky enough to see the issue self correct. I have only had this car for 4 months, but every week or so this issue has happened at least once. This is an unrecoverable safety issue with risk of assumed safety features arbitrarily not working.
Mfg Campaign: 11605299
Recall Date: Jul 30, 2024
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