Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1061
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
124 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
SUSPENSION
Potential Consequences:
While turning at moderate speed into a parking lot across traffic, a rear passenger side suspension component (potentially lower control arm) failed, causing excessive toe and camber on both sides of the rear axle as the components shifted around. At this point, the car stopped driving straight, and crabbed to the side aggressively. It seems to me that some suspension component is either at the design limit in this application and received enough stress to fail during normal operation, or a manufacturing defect wasn't caught and failed over time. My safety was put at risk as the rear wheel was no longer pointed in the direction of travel. Had this occurred at a higher speed (highway cloverleaf for example) complete loss of control of the vehicle would have been likely. Had this failure prevented me from entering the parking lot, I would have been left perpendicular to the flow of traffic and at high risk of collision with other drivers. The problem has been observed by the dealer service center, though they do not yet understand the cause. The components have been inspected by a service tech, but not by any manufacturer representative as far as I'm aware. There were no warnings or other presentation. When the tow driver struggled to drive the car onto the truck, he remarked in surprise that the car still showed no sign that it knew there was a problem. We were unable to get the car entirely onto the trailer, as it pushed sideways threatening to fall off of the ramps. The driver had to secure the vehicle to the ramps and take it like that.
Corrective Action:
While turning at moderate speed into a parking lot across traffic, a rear passenger side suspension component (potentially lower control arm) failed, causing excessive toe and camber on both sides of the rear axle as the components shifted around. At this point, the car stopped driving straight, and crabbed to the side aggressively. It seems to me that some suspension component is either at the design limit in this application and received enough stress to fail during normal operation, or a manufacturing defect wasn't caught and failed over time. My safety was put at risk as the rear wheel was no longer pointed in the direction of travel. Had this occurred at a higher speed (highway cloverleaf for example) complete loss of control of the vehicle would have been likely. Had this failure prevented me from entering the parking lot, I would have been left perpendicular to the flow of traffic and at high risk of collision with other drivers. The problem has been observed by the dealer service center, though they do not yet understand the cause. The components have been inspected by a service tech, but not by any manufacturer representative as far as I'm aware. There were no warnings or other presentation. When the tow driver struggled to drive the car onto the truck, he remarked in surprise that the car still showed no sign that it knew there was a problem. We were unable to get the car entirely onto the trailer, as it pushed sideways threatening to fall off of the ramps. The driver had to secure the vehicle to the ramps and take it like that.
Additional Notes:
While turning at moderate speed into a parking lot across traffic, a rear passenger side suspension component (potentially lower control arm) failed, causing excessive toe and camber on both sides of the rear axle as the components shifted around. At this point, the car stopped driving straight, and crabbed to the side aggressively. It seems to me that some suspension component is either at the design limit in this application and received enough stress to fail during normal operation, or a manufacturing defect wasn't caught and failed over time. My safety was put at risk as the rear wheel was no longer pointed in the direction of travel. Had this occurred at a higher speed (highway cloverleaf for example) complete loss of control of the vehicle would have been likely. Had this failure prevented me from entering the parking lot, I would have been left perpendicular to the flow of traffic and at high risk of collision with other drivers. The problem has been observed by the dealer service center, though they do not yet understand the cause. The components have been inspected by a service tech, but not by any manufacturer representative as far as I'm aware. There were no warnings or other presentation. When the tow driver struggled to drive the car onto the truck, he remarked in surprise that the car still showed no sign that it knew there was a problem. We were unable to get the car entirely onto the trailer, as it pushed sideways threatening to fall off of the ramps. The driver had to secure the vehicle to the ramps and take it like that.
Mfg Campaign: 11531745
Recall Date: Jul 12, 2023
Polestar Automotive Usa, Inc.
Defect Description:
AIR BAGS
Potential Consequences:
While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module.
Corrective Action:
While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module.
Additional Notes:
While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module.
Mfg Campaign: 11493745
Recall Date: Nov 16, 2022
Polestar Automotive Usa, Inc.
Defect Description:
AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Potential Consequences:
While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module.
Corrective Action:
While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module.
Additional Notes:
While driving and using my horn the vehicles horn and airbag module fell off. Rendering the horn inoperable and the airbag dangerously loose. Trying to get Polestar to replace the whole module.
Mfg Campaign: 11493745
Recall Date: Nov 16, 2022
Polestar Automotive Usa, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Vehicle failed to alert visually and with a sound if you don’t wear your seat belt and start driving. When you start the vehicle, it will tell you to buckle your seat belt. If you fail to do this and start driving, the alert will disappear and there is no warning light or chime telling you to fasten your seat belt for the rest of the drive until you restart the vehicle
Corrective Action:
Vehicle failed to alert visually and with a sound if you don’t wear your seat belt and start driving. When you start the vehicle, it will tell you to buckle your seat belt. If you fail to do this and start driving, the alert will disappear and there is no warning light or chime telling you to fasten your seat belt for the rest of the drive until you restart the vehicle
Additional Notes:
Vehicle failed to alert visually and with a sound if you don’t wear your seat belt and start driving. When you start the vehicle, it will tell you to buckle your seat belt. If you fail to do this and start driving, the alert will disappear and there is no warning light or chime telling you to fasten your seat belt for the rest of the drive until you restart the vehicle
Mfg Campaign: 11450295
Recall Date: Feb 3, 2022
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