Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1061
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
124 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I recently received a recall notice (NTSA Recall No. 25V-280, Polestar Recall RP1056) where the vehicle fails to conform to Federal Motor Vehicle Safety Standard No. 111 on "Rear Visibility." After updating the vehicle software that was supposed to fix the safety recall, I'm still having the issue where when backing the car up, I get a "camera is temporarily unavailable" on my center console display.
Corrective Action:
I recently received a recall notice (NTSA Recall No. 25V-280, Polestar Recall RP1056) where the vehicle fails to conform to Federal Motor Vehicle Safety Standard No. 111 on "Rear Visibility." After updating the vehicle software that was supposed to fix the safety recall, I'm still having the issue where when backing the car up, I get a "camera is temporarily unavailable" on my center console display.
Additional Notes:
I recently received a recall notice (NTSA Recall No. 25V-280, Polestar Recall RP1056) where the vehicle fails to conform to Federal Motor Vehicle Safety Standard No. 111 on "Rear Visibility." After updating the vehicle software that was supposed to fix the safety recall, I'm still having the issue where when backing the car up, I get a "camera is temporarily unavailable" on my center console display.
Mfg Campaign: 11669765
Recall Date: Jun 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Multiple instances of the back-up camera not turning on in reverse, even after the 3.6.4 update.
Corrective Action:
Multiple instances of the back-up camera not turning on in reverse, even after the 3.6.4 update.
Additional Notes:
Multiple instances of the back-up camera not turning on in reverse, even after the 3.6.4 update.
Mfg Campaign: 11669860
Recall Date: Jun 27, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message “Camera Unavailable”. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Corrective Action:
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message “Camera Unavailable”. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Additional Notes:
The contact owns a 2021 Polestar Polestar 2. The contact stated while reversing, the back over prevention camera system failed to function as intended. The contact stated that the camera displayed a gray screen and the message “Camera Unavailable”. The contact stated that the failure occurred intermittently. The dealer was made aware of the failure. The contact stated that the rearview camera software was recently updated under an unknown recall; however, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 15,000.
Mfg Campaign: 11669168
Recall Date: Jun 25, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I recently updated my vehicles infotainment system that was supposed to address the rear view camera issue where it is often "not available" when the vehicle is in reverse. After the update, I have noticed an increase of the issue, where the camera is not available more often than before the update. The issue was not adequately addressed with the latest update from Polestar.
Corrective Action:
I recently updated my vehicles infotainment system that was supposed to address the rear view camera issue where it is often "not available" when the vehicle is in reverse. After the update, I have noticed an increase of the issue, where the camera is not available more often than before the update. The issue was not adequately addressed with the latest update from Polestar.
Additional Notes:
I recently updated my vehicles infotainment system that was supposed to address the rear view camera issue where it is often "not available" when the vehicle is in reverse. After the update, I have noticed an increase of the issue, where the camera is not available more often than before the update. The issue was not adequately addressed with the latest update from Polestar.
Mfg Campaign: 11668834
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The back up camera continues to suffer from frequent bugs- where when engaging reverse the back up camera system displays a message : "back up camera unvailable," This has been an known and ongoing issue with Polestar 2, and even with the most recent software update that was supposed to address the issue, it still occurs. It occurs specifically when the car has been sitting for a while- when engaging reverse, the issue happens. If the car has been in use, the system usually operates normally.
Corrective Action:
The back up camera continues to suffer from frequent bugs- where when engaging reverse the back up camera system displays a message : "back up camera unvailable," This has been an known and ongoing issue with Polestar 2, and even with the most recent software update that was supposed to address the issue, it still occurs. It occurs specifically when the car has been sitting for a while- when engaging reverse, the issue happens. If the car has been in use, the system usually operates normally.
Additional Notes:
The back up camera continues to suffer from frequent bugs- where when engaging reverse the back up camera system displays a message : "back up camera unvailable," This has been an known and ongoing issue with Polestar 2, and even with the most recent software update that was supposed to address the issue, it still occurs. It occurs specifically when the car has been sitting for a while- when engaging reverse, the issue happens. If the car has been in use, the system usually operates normally.
Mfg Campaign: 11668928
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
Corrective Action:
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
Additional Notes:
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
Mfg Campaign: 11668935
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
Corrective Action:
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
Additional Notes:
Rear view camera unavailable when car is put into reverse. Blank screen or lagging screens when backing up can put myself and others at risk of harm or great bodily injury. Car has been serviced for this recall previously and has not been resolved. Manufacturer will need to upgrade the system hardware because the updates alone do not fix it.
Mfg Campaign: 11668935
Recall Date: Jun 24, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera on this vehicle is very unreliable. Often upon selecting reverse, it will take too long to display the camera view, then it will stutter and flicker for a few moments before finally giving up with the message "Camera is temporarily unavailable". This model was recalled by the Polestar for this issue (25V-280), and Polestar attempted to work around the issue with software updates multiple times (3.1.9 and 3.6.4) but they still have not resolved the problem even with the most recent software. This has been a well-known issue on a number of Volvo models as well which share software with the Polestar, and they were also recently recalled for the same issue (25V-282). It is possible this issue has also not been resolved for those vehicles.
Corrective Action:
The backup camera on this vehicle is very unreliable. Often upon selecting reverse, it will take too long to display the camera view, then it will stutter and flicker for a few moments before finally giving up with the message "Camera is temporarily unavailable". This model was recalled by the Polestar for this issue (25V-280), and Polestar attempted to work around the issue with software updates multiple times (3.1.9 and 3.6.4) but they still have not resolved the problem even with the most recent software. This has been a well-known issue on a number of Volvo models as well which share software with the Polestar, and they were also recently recalled for the same issue (25V-282). It is possible this issue has also not been resolved for those vehicles.
Additional Notes:
The backup camera on this vehicle is very unreliable. Often upon selecting reverse, it will take too long to display the camera view, then it will stutter and flicker for a few moments before finally giving up with the message "Camera is temporarily unavailable". This model was recalled by the Polestar for this issue (25V-280), and Polestar attempted to work around the issue with software updates multiple times (3.1.9 and 3.6.4) but they still have not resolved the problem even with the most recent software. This has been a well-known issue on a number of Volvo models as well which share software with the Polestar, and they were also recently recalled for the same issue (25V-282). It is possible this issue has also not been resolved for those vehicles.
Mfg Campaign: 11668508
Recall Date: Jun 23, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The new polestar update which is supposed to fix the rear view camera issue has not fixed the issue
Corrective Action:
The new polestar update which is supposed to fix the rear view camera issue has not fixed the issue
Additional Notes:
The new polestar update which is supposed to fix the rear view camera issue has not fixed the issue
Mfg Campaign: 11668577
Recall Date: Jun 23, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I’m experiencing an issue with my vehicle’s backup camera. It frequently displays a “temporarily unavailable” message and often lags or freezes during use.
Corrective Action:
I’m experiencing an issue with my vehicle’s backup camera. It frequently displays a “temporarily unavailable” message and often lags or freezes during use.
Additional Notes:
I’m experiencing an issue with my vehicle’s backup camera. It frequently displays a “temporarily unavailable” message and often lags or freezes during use.
Mfg Campaign: 11668735
Recall Date: Jun 23, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Backup camera becomes unresponsive even after update 3.6.4. This update was supposed to resolve this longstanding safety hazard.
Corrective Action:
Backup camera becomes unresponsive even after update 3.6.4. This update was supposed to resolve this longstanding safety hazard.
Additional Notes:
Backup camera becomes unresponsive even after update 3.6.4. This update was supposed to resolve this longstanding safety hazard.
Mfg Campaign: 11668408
Recall Date: Jun 22, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
[XXX] After the car automatically switches to my user profile when I open the door, I sit in the driver’s seat and shift into reverse. At that point, the reverse camera fails to load, and an error message is displayed. Additionally, the on-screen sensor visualization (which normally shows proximity to obstacles) does not appear, making all reverse-assist features unavailable. This issue consistently occurs when the profile switch happens automatically—manual profile switching has not been tested. Tapping the camera icon and re-enabling the camera works, but it's a safety issue when in an active parking lot, or around pedestrians. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
[XXX] After the car automatically switches to my user profile when I open the door, I sit in the driver’s seat and shift into reverse. At that point, the reverse camera fails to load, and an error message is displayed. Additionally, the on-screen sensor visualization (which normally shows proximity to obstacles) does not appear, making all reverse-assist features unavailable. This issue consistently occurs when the profile switch happens automatically—manual profile switching has not been tested. Tapping the camera icon and re-enabling the camera works, but it's a safety issue when in an active parking lot, or around pedestrians. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
[XXX] After the car automatically switches to my user profile when I open the door, I sit in the driver’s seat and shift into reverse. At that point, the reverse camera fails to load, and an error message is displayed. Additionally, the on-screen sensor visualization (which normally shows proximity to obstacles) does not appear, making all reverse-assist features unavailable. This issue consistently occurs when the profile switch happens automatically—manual profile switching has not been tested. Tapping the camera icon and re-enabling the camera works, but it's a safety issue when in an active parking lot, or around pedestrians. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11668335
Recall Date: Jun 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Polestar released an update to fix the rear camera unavailable issue. Update didn’t fix it on my car.
Corrective Action:
Polestar released an update to fix the rear camera unavailable issue. Update didn’t fix it on my car.
Additional Notes:
Polestar released an update to fix the rear camera unavailable issue. Update didn’t fix it on my car.
Mfg Campaign: 11668338
Recall Date: Jun 21, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
"Camera is not available" messaging when in the process of backing up. My vehicle is updated to the most recent software update (3.5.24) which is the proposed fixed after the latest recall. This is the second software fix for the same recall concern. It's time pressure is applied to release a hardware fix for the issue.
Corrective Action:
"Camera is not available" messaging when in the process of backing up. My vehicle is updated to the most recent software update (3.5.24) which is the proposed fixed after the latest recall. This is the second software fix for the same recall concern. It's time pressure is applied to release a hardware fix for the issue.
Additional Notes:
"Camera is not available" messaging when in the process of backing up. My vehicle is updated to the most recent software update (3.5.24) which is the proposed fixed after the latest recall. This is the second software fix for the same recall concern. It's time pressure is applied to release a hardware fix for the issue.
Mfg Campaign: 11666140
Recall Date: Jun 10, 2025
Polestar Automotive Usa, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern
Corrective Action:
Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern
Additional Notes:
Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern
Mfg Campaign: 11662020
Recall Date: May 20, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern
Corrective Action:
Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern
Additional Notes:
Our front driver seat belt will not lock occasionally and has been increasing in issue not locking. In addition to the obvious safety concern, the vehicle will not operate cruise control, adaptive cruise, lane departure, etc when not locked in. Thus this compounds the safety concern
Mfg Campaign: 11662020
Recall Date: May 20, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera fails to open much of the time or fails to stay active when in reverse. Sensors are also disabled when the camera fails.
Corrective Action:
Backup camera fails to open much of the time or fails to stay active when in reverse. Sensors are also disabled when the camera fails.
Additional Notes:
Backup camera fails to open much of the time or fails to stay active when in reverse. Sensors are also disabled when the camera fails.
Mfg Campaign: 11658827
Recall Date: May 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors.
Corrective Action:
Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors.
Additional Notes:
Since the latest OVER THE AIR software update (3.3.18) the backup camera fails to work properly when shifted into reverse well over 50% of the time. When the camera fails, I only see a warming message that indicates "camera is temporarily unavailable" The car already has poor rearward visibility, due to a very small rear window and small exterior mirrors.
Mfg Campaign: 11654446
Recall Date: Apr 14, 2025
Polestar Automotive Usa, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
Around 50% of the time, the rearview camera video is not available when shifting into reverse.
Corrective Action:
Around 50% of the time, the rearview camera video is not available when shifting into reverse.
Additional Notes:
Around 50% of the time, the rearview camera video is not available when shifting into reverse.
Mfg Campaign: 11649390
Recall Date: Mar 20, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera will be completely black and unavailable for no apparent reason.
Corrective Action:
Back up camera will be completely black and unavailable for no apparent reason.
Additional Notes:
Back up camera will be completely black and unavailable for no apparent reason.
Mfg Campaign: 11646911
Recall Date: Mar 7, 2025
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