Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1061
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
124 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Updated software, now I get camera not available issues constantly when reversing
Corrective Action:
Updated software, now I get camera not available issues constantly when reversing
Additional Notes:
Updated software, now I get camera not available issues constantly when reversing
Mfg Campaign: 11670679
Recall Date: Jul 2, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Even after a recent recall update. I get an error that my rear camera is unavailable very often.
Corrective Action:
Even after a recent recall update. I get an error that my rear camera is unavailable very often.
Additional Notes:
Even after a recent recall update. I get an error that my rear camera is unavailable very often.
Mfg Campaign: 11670437
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.
Corrective Action:
Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.
Additional Notes:
Despite the update put out by Polestar, the camera still shows as unavailable when reversing about 50% of the time. Additionally, when it does work, it frequently freezes or doesn't show a live feed.
Mfg Campaign: 11670445
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reverse camera becomes unavailable even after the recall fix with software version 3.6.4
Corrective Action:
Reverse camera becomes unavailable even after the recall fix with software version 3.6.4
Additional Notes:
Reverse camera becomes unavailable even after the recall fix with software version 3.6.4
Mfg Campaign: 11670448
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.
Corrective Action:
Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.
Additional Notes:
Rear camera is not working after 3.6.4 update specifically designed to address the camera issues. Polestar needs to take responsibility for the rear camera and sensors failing intermittently, this is a serious issue.
Mfg Campaign: 11670565
Recall Date: Jul 1, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Polestars have had 2 recalls for rear view cameras not engaging upon being placed in reverse. My car has been through 2 of these recalls with the most recent being 1-2 weeks ago. The issue still remains and persists, in fact it only got worse after the last recall. I cannot trust my camera as it constantly crashes, freezes or just outright does not work. It is clear that polestar is incapable of fixing this issue via OTA or software updates as they have failed to do so twice now. I kindly ask that NHTSA looks into this issue and calls upon polestar to upgrade the infotainment systems in our cars, it is clear that they are incapable of handling the rearview camera as they are now. Here is a video showcasing the issue, the car is in reverse on the latest update post the second recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Polestars have had 2 recalls for rear view cameras not engaging upon being placed in reverse. My car has been through 2 of these recalls with the most recent being 1-2 weeks ago. The issue still remains and persists, in fact it only got worse after the last recall. I cannot trust my camera as it constantly crashes, freezes or just outright does not work. It is clear that polestar is incapable of fixing this issue via OTA or software updates as they have failed to do so twice now. I kindly ask that NHTSA looks into this issue and calls upon polestar to upgrade the infotainment systems in our cars, it is clear that they are incapable of handling the rearview camera as they are now. Here is a video showcasing the issue, the car is in reverse on the latest update post the second recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Polestars have had 2 recalls for rear view cameras not engaging upon being placed in reverse. My car has been through 2 of these recalls with the most recent being 1-2 weeks ago. The issue still remains and persists, in fact it only got worse after the last recall. I cannot trust my camera as it constantly crashes, freezes or just outright does not work. It is clear that polestar is incapable of fixing this issue via OTA or software updates as they have failed to do so twice now. I kindly ask that NHTSA looks into this issue and calls upon polestar to upgrade the infotainment systems in our cars, it is clear that they are incapable of handling the rearview camera as they are now. Here is a video showcasing the issue, the car is in reverse on the latest update post the second recall. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11670145
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The rear view cameras on this car rarely function properly due to the infotainment system being underpowered. They issued a recall for this with a software update, the software update didnt work (obviously, lol. You can't solve a hardware problem with software). Anyway my car is still dangerous in reverse because the camera doesnt work.
Corrective Action:
The rear view cameras on this car rarely function properly due to the infotainment system being underpowered. They issued a recall for this with a software update, the software update didnt work (obviously, lol. You can't solve a hardware problem with software). Anyway my car is still dangerous in reverse because the camera doesnt work.
Additional Notes:
The rear view cameras on this car rarely function properly due to the infotainment system being underpowered. They issued a recall for this with a software update, the software update didnt work (obviously, lol. You can't solve a hardware problem with software). Anyway my car is still dangerous in reverse because the camera doesnt work.
Mfg Campaign: 11670148
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (NHTSA RECALL 25V-280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.
Corrective Action:
Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (NHTSA RECALL 25V-280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.
Additional Notes:
Rear view camera does not always activate when car is placed in reverse. Intermittently will show "camera temporarily not available" on the dashboard screen. This is a pre-existing recall problem (NHTSA RECALL 25V-280 dated June 20, 2025) that was supposed to be fixed in an over the air software update version 3.6.3 from Polestar. The current software version is 3.6.4, and the problem with the reverse camera failing remains unchanged despite the most recent software updates.
Mfg Campaign: 11670341
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V-280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.
Corrective Action:
Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V-280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.
Additional Notes:
Manufacturer successfully upgraded software on vehicle to version 3.6.4 to address recall number 25V-280, but the root cause of the recall remains unresolved. Vehicle continues to intermittently error on the main infotainment display with message "Camera is temporarily unavailable" when vehicle is shifted to reverse and will not display the reverse camera. While in this state, the reverse camera cannot be viewed while the vehicle is reversing.
Mfg Campaign: 11670389
Recall Date: Jun 30, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
1. Poorly designed suspension system. Rough ride, clunking suspension, wooden plank ride, excessive interior noise due to unknown or undiagnosed issues. 2. Rear camera failure during backing up. This has been submitted as a recall to NHTSA as an update 3.6.4 by Polestar but it has not resolved the backup camera failure. The hardware in 2021-2025 vehicles is underpowered and incapable of processing information quickly enough to support rear camera activation on demand. Recommend Polestar UPGRADE the head units on all cars in the US to provide safe backup camera availability.
Corrective Action:
1. Poorly designed suspension system. Rough ride, clunking suspension, wooden plank ride, excessive interior noise due to unknown or undiagnosed issues. 2. Rear camera failure during backing up. This has been submitted as a recall to NHTSA as an update 3.6.4 by Polestar but it has not resolved the backup camera failure. The hardware in 2021-2025 vehicles is underpowered and incapable of processing information quickly enough to support rear camera activation on demand. Recommend Polestar UPGRADE the head units on all cars in the US to provide safe backup camera availability.
Additional Notes:
1. Poorly designed suspension system. Rough ride, clunking suspension, wooden plank ride, excessive interior noise due to unknown or undiagnosed issues. 2. Rear camera failure during backing up. This has been submitted as a recall to NHTSA as an update 3.6.4 by Polestar but it has not resolved the backup camera failure. The hardware in 2021-2025 vehicles is underpowered and incapable of processing information quickly enough to support rear camera activation on demand. Recommend Polestar UPGRADE the head units on all cars in the US to provide safe backup camera availability.
Mfg Campaign: 11670047
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera system is failing , this is after updating to software 3.6.4.
Corrective Action:
Back up camera system is failing , this is after updating to software 3.6.4.
Additional Notes:
Back up camera system is failing , this is after updating to software 3.6.4.
Mfg Campaign: 11670085
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.
Corrective Action:
I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.
Additional Notes:
I recently received an OTA update for my 2021 Polestar 2. The update was supposed to fix a known rear view camera issue which presents as an error message on the infotainment screen, instead of the rear camera view. I am still experiencing the error message when putting the car into reverse.
Mfg Campaign: 11670098
Recall Date: Jun 29, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
After being updated to the latest 3.6.4 software, I still get frequent "camera unavailable" error messages. This continues to present a major safety issue.
Corrective Action:
After being updated to the latest 3.6.4 software, I still get frequent "camera unavailable" error messages. This continues to present a major safety issue.
Additional Notes:
After being updated to the latest 3.6.4 software, I still get frequent "camera unavailable" error messages. This continues to present a major safety issue.
Mfg Campaign: 11669869
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Backup camera not available message when reversing. I have the latest version of software this has not been fixed after undergoing recall 25V-280 still same issue. Car does not show backup view while reversing.
Corrective Action:
Backup camera not available message when reversing. I have the latest version of software this has not been fixed after undergoing recall 25V-280 still same issue. Car does not show backup view while reversing.
Additional Notes:
Backup camera not available message when reversing. I have the latest version of software this has not been fixed after undergoing recall 25V-280 still same issue. Car does not show backup view while reversing.
Mfg Campaign: 11669901
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Despite multiple software updates to address rear view camera display issues, I still run into the same “rear camera unavailable” message when the car takes too long to bring up the rear camera feed when shifting the vehicle into reverse. The whole software bogs down and gets laggy, and the camera flickers a few times before a black screen taking over and the message popping up. This completely takes away rear visibility to see obstacles or traffic behind me when reversing. Which is why rear view cameras have been mandated for safety. Polestar has issued several software updates and recalls to fix this issue but it still persists. The issue isn’t the software it’s the processing power of the head unit to open the camera and run the necessary software.
Corrective Action:
Despite multiple software updates to address rear view camera display issues, I still run into the same “rear camera unavailable” message when the car takes too long to bring up the rear camera feed when shifting the vehicle into reverse. The whole software bogs down and gets laggy, and the camera flickers a few times before a black screen taking over and the message popping up. This completely takes away rear visibility to see obstacles or traffic behind me when reversing. Which is why rear view cameras have been mandated for safety. Polestar has issued several software updates and recalls to fix this issue but it still persists. The issue isn’t the software it’s the processing power of the head unit to open the camera and run the necessary software.
Additional Notes:
Despite multiple software updates to address rear view camera display issues, I still run into the same “rear camera unavailable” message when the car takes too long to bring up the rear camera feed when shifting the vehicle into reverse. The whole software bogs down and gets laggy, and the camera flickers a few times before a black screen taking over and the message popping up. This completely takes away rear visibility to see obstacles or traffic behind me when reversing. Which is why rear view cameras have been mandated for safety. Polestar has issued several software updates and recalls to fix this issue but it still persists. The issue isn’t the software it’s the processing power of the head unit to open the camera and run the necessary software.
Mfg Campaign: 11669939
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Even after the most recent software updates, the rear camera does not engage when putting the vehicle into reverse which creates a safety hazard when backing up.
Corrective Action:
Even after the most recent software updates, the rear camera does not engage when putting the vehicle into reverse which creates a safety hazard when backing up.
Additional Notes:
Even after the most recent software updates, the rear camera does not engage when putting the vehicle into reverse which creates a safety hazard when backing up.
Mfg Campaign: 11669951
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, "Camera unavailable", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot (entirely black screen.) My vehicle was updated for both previous recalls (2024 and now 2025) and the issues remain. In fact, they are now more frequent and problematic with software 3.6.4 which was supposed to fix this.
Corrective Action:
The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, "Camera unavailable", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot (entirely black screen.) My vehicle was updated for both previous recalls (2024 and now 2025) and the issues remain. In fact, they are now more frequent and problematic with software 3.6.4 which was supposed to fix this.
Additional Notes:
The backup camera remains unstable, unreliable, and out of spec per FVMSS111. Issues are frequent, varied, and include: Severely delayed activation upon switching to R, "Camera unavailable", unexpectedly switching from reverse to 360 view, frozen frame, complete IHU reboot (entirely black screen.) My vehicle was updated for both previous recalls (2024 and now 2025) and the issues remain. In fact, they are now more frequent and problematic with software 3.6.4 which was supposed to fix this.
Mfg Campaign: 11669955
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear camera shows "Camera is temporarily unavailable" constantly when backing up. This happens often when starting the car.
Corrective Action:
Rear camera shows "Camera is temporarily unavailable" constantly when backing up. This happens often when starting the car.
Additional Notes:
Rear camera shows "Camera is temporarily unavailable" constantly when backing up. This happens often when starting the car.
Mfg Campaign: 11669962
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Back up camera malfunction
Corrective Action:
Back up camera malfunction
Additional Notes:
Back up camera malfunction
Mfg Campaign: 11669965
Recall Date: Jun 28, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Received OTA that was supposed to fix the most recent recall (25V-280). 3.6.4 OTA installed and still get "Camera is Temporarily Unavailable" message in the center display when reversing.
Corrective Action:
Received OTA that was supposed to fix the most recent recall (25V-280). 3.6.4 OTA installed and still get "Camera is Temporarily Unavailable" message in the center display when reversing.
Additional Notes:
Received OTA that was supposed to fix the most recent recall (25V-280). 3.6.4 OTA installed and still get "Camera is Temporarily Unavailable" message in the center display when reversing.
Mfg Campaign: 11669671
Recall Date: Jun 27, 2025
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