Complaints & Recalls
Official Safety Recalls - Important!
7 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021 and 2024 Polestar 2 vehicles. In certain driving scenarios while coasting down a hill and using "One Pedal Drive," the vehicle may lose brake function.
Potential Risk:
FREE Recall Solution:
Mfg Campaign: RP1061
Recall Date: Jun 17, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 888-327-4236 (TTY 888-275-9171) or go to nhtsa.gov.
Mfg Campaign: RP1056
Recall Date: Apr 25, 2025
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: RP1016
Recall Date: Jun 26, 2024
Polestar Automotive Usa, Inc.
Safety Issue:
Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2022 Polestar 2 vehicles. The Battery Energy Control Module (BECM) microprocessor may reset and cause the high voltage system to disconnect.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: R10079
Recall Date: Feb 24, 2021
Consumer Complaints
124 ComplaintsPolestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11672701
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Corrective Action:
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Additional Notes:
Hi! I recently installed the software update associated with NHTSA campaign 25V409000 and have noticed that the rear backup camera still frequently fails to work. Please add this to the recall query associated with this campaign. Thanks, - [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Mfg Campaign: 11672701
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
my rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever
Corrective Action:
my rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever
Additional Notes:
my rear backup camera does not work almost 60% of the time even though Polestar released a update quoting to fix this issue it has not been resolved whatsoever
Mfg Campaign: 11672705
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reir view backup camera periodically is blank and says "camera not available" even after now software update.
Corrective Action:
Reir view backup camera periodically is blank and says "camera not available" even after now software update.
Additional Notes:
Reir view backup camera periodically is blank and says "camera not available" even after now software update.
Mfg Campaign: 11672714
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.
Corrective Action:
Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.
Additional Notes:
Frequently the rear camera system will not engage, displaying a "Rear camera temporarily unavailable". Polestar claims this was already addressed in a software update, but I am still experiencing the problem after the receiving the update. Due to the poor rear window visibility this presents a very dangerous situation when trying to back out of a parking spot and losing the camera visibility.
Mfg Campaign: 11672715
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"
Corrective Action:
When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"
Additional Notes:
When I put the vehicle in reverse, the backup camera does not display. I instead get a warning message that says "Camera temporarily unavailable"
Mfg Campaign: 11672748
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
Rear backup camera being unavailable or flickering was not fixed by latest software update, recall patch. It still flickers occasionally and if it flickers too much then it will say it is unavailable.
Corrective Action:
Rear backup camera being unavailable or flickering was not fixed by latest software update, recall patch. It still flickers occasionally and if it flickers too much then it will say it is unavailable.
Additional Notes:
Rear backup camera being unavailable or flickering was not fixed by latest software update, recall patch. It still flickers occasionally and if it flickers too much then it will say it is unavailable.
Mfg Campaign: 11672761
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.
Corrective Action:
I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.
Additional Notes:
I received the recall notice about the reverse camera malfunctioning, something my car was definitely having an issue with. A little while later I did receive the OTA update to software version 3.6.4, however, my car still receives the "camera is temporarily unavailable" when putting it in to reverse a good amount of the time. Other times it flickers quite a bit. Other times it is OK. I can't identify any patterns or reasons why it fails sometimes.
Mfg Campaign: 11672786
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring
Corrective Action:
I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring
Additional Notes:
I have updated to the latest firmware intended to fix the rear camera not available error and the issue is still occurring
Mfg Campaign: 11672793
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.
Corrective Action:
Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.
Additional Notes:
Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestar’s software fix did not properly address this issue.
Mfg Campaign: 11672800
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.
Corrective Action:
When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.
Additional Notes:
When putting the car in reverse, the backup camera will often flash on the screen before turning off and the message "backup camera is unavailable" will appear on the screen. This usually happens when the car has just ben turned on. I do have the latest software update installed that was supposed to solve this issue. The issue has actually gotten worse and happens more often since the update was installed.
Mfg Campaign: 11672838
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
LATCHES/LOCKS/LINKAGES:DOORS:LOCK
Potential Consequences:
When using the key fob to unlock the car, I have to push the unlock button 30-40 times before the car unlocks. When locking the car after using it, it usually locks the first time pushing the button on the key fob, but definitely locks after 3-4 presses. This is an issue because I am often parked on the side of the road, and when I'm pressing the button many times, I'm often standing at the door waiting for it to unlock while traffic drives past me because I can't get in the car. I will also pull the door handle, because the car has proximity sensors to unlock, but that also doesn't work right when I walk up to the car. So I usually stand at the driver's door pressing the key fob and pulling on the door handle until it unlocks. The only other issue with the car is the backup camera becoming unavailable when first turning on the car. I'm not sure if these are in any way related.
Corrective Action:
When using the key fob to unlock the car, I have to push the unlock button 30-40 times before the car unlocks. When locking the car after using it, it usually locks the first time pushing the button on the key fob, but definitely locks after 3-4 presses. This is an issue because I am often parked on the side of the road, and when I'm pressing the button many times, I'm often standing at the door waiting for it to unlock while traffic drives past me because I can't get in the car. I will also pull the door handle, because the car has proximity sensors to unlock, but that also doesn't work right when I walk up to the car. So I usually stand at the driver's door pressing the key fob and pulling on the door handle until it unlocks. The only other issue with the car is the backup camera becoming unavailable when first turning on the car. I'm not sure if these are in any way related.
Additional Notes:
When using the key fob to unlock the car, I have to push the unlock button 30-40 times before the car unlocks. When locking the car after using it, it usually locks the first time pushing the button on the key fob, but definitely locks after 3-4 presses. This is an issue because I am often parked on the side of the road, and when I'm pressing the button many times, I'm often standing at the door waiting for it to unlock while traffic drives past me because I can't get in the car. I will also pull the door handle, because the car has proximity sensors to unlock, but that also doesn't work right when I walk up to the car. So I usually stand at the driver's door pressing the key fob and pulling on the door handle until it unlocks. The only other issue with the car is the backup camera becoming unavailable when first turning on the car. I'm not sure if these are in any way related.
Mfg Campaign: 11672842
Recall Date: Jul 11, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.
Corrective Action:
Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.
Additional Notes:
Reverse camera does not activate consistently. After installing 3.6.4, this issue is not resolved and the "camera temporarily unavailable" message is still being displayed.
Mfg Campaign: 11672198
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.
Corrective Action:
Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.
Additional Notes:
Recently had recall fix 25V-280 completed. the software was updated and now shows version p3.6.4 however this did not resolve the issue with the backup camera. Since having the fix applied last week I have had the back camera display fail multiple times. I continue to randomly receive the message "camera is temporarily unavailable". It appears polestars software fix did not properly address this issue.
Mfg Campaign: 11672288
Recall Date: Jul 9, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.
Corrective Action:
The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.
Additional Notes:
The backup camera still does not work consistently even after software updates. Half or more times I reverse at home, the backup camera is unavailable or defaults to the 360 camera.
Mfg Campaign: 11672026
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.
Corrective Action:
Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.
Additional Notes:
Rear back up camera works periodically. Polestar sent a software fix but did not fix the problem.
Mfg Campaign: 11672114
Recall Date: Jul 8, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Potential Consequences:
“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (NHTSA recall 25V280000).
Corrective Action:
“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (NHTSA recall 25V280000).
Additional Notes:
“Camera temporarily available” is still a very frequent message when backing up despite update to software version P3.6.4, which is claimed to have fixed the issue, the basis of recall number RP1057 (NHTSA recall 25V280000).
Mfg Campaign: 11671508
Recall Date: Jul 7, 2025
Polestar Automotive Usa, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Corrective Action:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Additional Notes:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Mfg Campaign: 11671269
Recall Date: Jul 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
FORWARD COLLISION AVOIDANCE: WARNINGS
Potential Consequences:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Corrective Action:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Additional Notes:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Mfg Campaign: 11671269
Recall Date: Jul 4, 2025
Polestar Automotive Usa, Inc.
Defect Description:
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Potential Consequences:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Corrective Action:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Additional Notes:
Upon entering the vehicle and starting a drive, inexplicably, no audio sounds were playing inside the vehicle. This includes the infotainment system but also the turn/hazard signal clicking, and likely any additional audible alerts that are necessary to drive safely in all conditions. Volume control did not make any difference. Restarting the infotainment system by holding the home button on the screen bezel for 30 seconds, while still driving the vehicle, and waiting longer for the software to reboot, eventually fixed it. There are additional reports of this online.
Mfg Campaign: 11671269
Recall Date: Jul 4, 2025
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