Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The front power seat motor may overheat due to a stuck power seat slide knob, which can result in a fire while parked or driving.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC316
Recall Date: Jun 5, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2024 Telluride vehicles. The intermediate shaft and right front driveshaft may not be fully engaged, which can result in vehicle roll away while in PARK.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC303
Recall Date: Mar 20, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020 Telluride vehicles. The high beam headlights may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC299
Recall Date: Feb 26, 2024
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2020-2022 Telluride vehicles potentially equipped with a Genuine Kia 4-pin tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC247
Recall Date: Aug 15, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles equipped with Smart Cruise Control (SCC). When a trailer is connected to the vehicle, the trailer brake lights will not illuminate when the SCC applies the brakes. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC194
Recall Date: Jul 28, 2020
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2020 Telluride vehicles. The seat belt assemblies in the front passenger, second, and/or third row seats may not tightly secure a child restraint system in the event of a crash. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 208, "Occupant Crash Protection."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC181
Recall Date: Aug 13, 2019
Consumer Complaints
702 ComplaintsKia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A/C NOT BLOWING COLD. PERFORMED SYSTEM EVAC AND RECHARGED SYSTEM. STILL HAS ISSUE. SET CHARGE TO PROPER LEVEL AND SPOKE WITH TECHLINE. REPLACED A/C COMPRESSOR AND CHARGED. 17 DAYS IN THE SHOP.
Corrective Action:
A/C NOT BLOWING COLD. PERFORMED SYSTEM EVAC AND RECHARGED SYSTEM. STILL HAS ISSUE. SET CHARGE TO PROPER LEVEL AND SPOKE WITH TECHLINE. REPLACED A/C COMPRESSOR AND CHARGED. 17 DAYS IN THE SHOP.
Additional Notes:
A/C NOT BLOWING COLD. PERFORMED SYSTEM EVAC AND RECHARGED SYSTEM. STILL HAS ISSUE. SET CHARGE TO PROPER LEVEL AND SPOKE WITH TECHLINE. REPLACED A/C COMPRESSOR AND CHARGED. 17 DAYS IN THE SHOP.
Mfg Campaign: 11267880
Recall Date: Oct 11, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING ON A FREEWAY AT APPROXIMATELY 45 MPH THE TOP RIGHT SIDE OF THE FRONT WINDSHIELD WAS STRUCK BY A SMALL PEBBLE. THE WINDSHIELD SHOWED A DIME SIZE CRACK WITH SEVERAL SPIDER CRACKS NO LONGER THAN QUARTER OF AN INCH. AFTER PARKING THE VEHICLE ALL NIGHT THE FOLLOWING DAY ONE OF THE SPIDER CRACKS HAD GROWN TO ABOUT 3 INCHES.
Corrective Action:
WHILE DRIVING ON A FREEWAY AT APPROXIMATELY 45 MPH THE TOP RIGHT SIDE OF THE FRONT WINDSHIELD WAS STRUCK BY A SMALL PEBBLE. THE WINDSHIELD SHOWED A DIME SIZE CRACK WITH SEVERAL SPIDER CRACKS NO LONGER THAN QUARTER OF AN INCH. AFTER PARKING THE VEHICLE ALL NIGHT THE FOLLOWING DAY ONE OF THE SPIDER CRACKS HAD GROWN TO ABOUT 3 INCHES.
Additional Notes:
WHILE DRIVING ON A FREEWAY AT APPROXIMATELY 45 MPH THE TOP RIGHT SIDE OF THE FRONT WINDSHIELD WAS STRUCK BY A SMALL PEBBLE. THE WINDSHIELD SHOWED A DIME SIZE CRACK WITH SEVERAL SPIDER CRACKS NO LONGER THAN QUARTER OF AN INCH. AFTER PARKING THE VEHICLE ALL NIGHT THE FOLLOWING DAY ONE OF THE SPIDER CRACKS HAD GROWN TO ABOUT 3 INCHES.
Mfg Campaign: 11267926
Recall Date: Oct 11, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
PURCHASED THIS VEHICLE AND HAVE UNDER 2000 MILES, THE VEHICLES WINDSHIELD HAS RECEIVED THREE CHIPS AND SEEMS TO BE WEAK (THIN) GLASS. I'M AFRAID IF STRUCK WHILE DRIVING WITH AN OBJECT OTHER THAN A SMALL PEBBLE IT'LL FAIL AND PLACE MY FAMILIES LIFE IN DANGER. THE WIPER SPRAYER ON THE DRIVERS SIDE WINDOW WHEN DRIVING FAILS TO SPRAY OVER THE DRIVERS VIEW. IT POOLS AT THE LOWER PART OF THE WIPER BLADE AND LOWER LEFT CORNER OF THE WINDOW AT ROAD AND HWY SPEEDS. THIS CAUSES EXCESS AMOUNTS OF FLUID TO BE SPRAYED IN ORDER TO CLEAN THE WINDOW. THE CHIPS ON THE WINDOW ARE SMALL AND TWO ARE IN THE DRIVERS VIEW. I'VE HAD THE SPRAY TIP REPLACED AT THE DEALER BUT IT CONTINUES THE SAME PATTERN.
Corrective Action:
PURCHASED THIS VEHICLE AND HAVE UNDER 2000 MILES, THE VEHICLES WINDSHIELD HAS RECEIVED THREE CHIPS AND SEEMS TO BE WEAK (THIN) GLASS. I'M AFRAID IF STRUCK WHILE DRIVING WITH AN OBJECT OTHER THAN A SMALL PEBBLE IT'LL FAIL AND PLACE MY FAMILIES LIFE IN DANGER. THE WIPER SPRAYER ON THE DRIVERS SIDE WINDOW WHEN DRIVING FAILS TO SPRAY OVER THE DRIVERS VIEW. IT POOLS AT THE LOWER PART OF THE WIPER BLADE AND LOWER LEFT CORNER OF THE WINDOW AT ROAD AND HWY SPEEDS. THIS CAUSES EXCESS AMOUNTS OF FLUID TO BE SPRAYED IN ORDER TO CLEAN THE WINDOW. THE CHIPS ON THE WINDOW ARE SMALL AND TWO ARE IN THE DRIVERS VIEW. I'VE HAD THE SPRAY TIP REPLACED AT THE DEALER BUT IT CONTINUES THE SAME PATTERN.
Additional Notes:
PURCHASED THIS VEHICLE AND HAVE UNDER 2000 MILES, THE VEHICLES WINDSHIELD HAS RECEIVED THREE CHIPS AND SEEMS TO BE WEAK (THIN) GLASS. I'M AFRAID IF STRUCK WHILE DRIVING WITH AN OBJECT OTHER THAN A SMALL PEBBLE IT'LL FAIL AND PLACE MY FAMILIES LIFE IN DANGER. THE WIPER SPRAYER ON THE DRIVERS SIDE WINDOW WHEN DRIVING FAILS TO SPRAY OVER THE DRIVERS VIEW. IT POOLS AT THE LOWER PART OF THE WIPER BLADE AND LOWER LEFT CORNER OF THE WINDOW AT ROAD AND HWY SPEEDS. THIS CAUSES EXCESS AMOUNTS OF FLUID TO BE SPRAYED IN ORDER TO CLEAN THE WINDOW. THE CHIPS ON THE WINDOW ARE SMALL AND TWO ARE IN THE DRIVERS VIEW. I'VE HAD THE SPRAY TIP REPLACED AT THE DEALER BUT IT CONTINUES THE SAME PATTERN.
Mfg Campaign: 11267956
Recall Date: Oct 11, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
SMALL ROCK HIT THE WINDSHIELD FROM A PASSING CAR ON THE HIGHWAY CAUSED A CHIP IN THE WINDSHIELD, WHEN SAFELITE TRIED TO REPAIR IT, IT CRACK. SERVICE TECH SAID THAT IT IS HIGHLY UNUSUAL FOR THIS TO HAPPEN ON A SMALL CHIP LIKE THIS ONE.
Corrective Action:
SMALL ROCK HIT THE WINDSHIELD FROM A PASSING CAR ON THE HIGHWAY CAUSED A CHIP IN THE WINDSHIELD, WHEN SAFELITE TRIED TO REPAIR IT, IT CRACK. SERVICE TECH SAID THAT IT IS HIGHLY UNUSUAL FOR THIS TO HAPPEN ON A SMALL CHIP LIKE THIS ONE.
Additional Notes:
SMALL ROCK HIT THE WINDSHIELD FROM A PASSING CAR ON THE HIGHWAY CAUSED A CHIP IN THE WINDSHIELD, WHEN SAFELITE TRIED TO REPAIR IT, IT CRACK. SERVICE TECH SAID THAT IT IS HIGHLY UNUSUAL FOR THIS TO HAPPEN ON A SMALL CHIP LIKE THIS ONE.
Mfg Campaign: 11267987
Recall Date: Oct 11, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
ON JULY 4 I NOTICE A CHIP ON RIGHT OF WINDSHIELD WITHOUT NOTICING ANYTHING HITTING THE WINDSHIELD AS I WAS DRIVING. THREE DAYS LATER IT BECAME A CRACK WITHOUT TOUCHING AND IN A WEEK THE CRACK REACH DRIVER SIDE. WINDSHIELD STILL ON BACKORDER. I REPORTED TO KIA CUSTOMER SERVICE AND SOMEBODY ON NHTSA CALL ME AND TOLD ME THAT CRACK CAN HAPPEN THAT IF I PUT A NEW WINDSHIELD AND SAME THING HAPPENS IN LESS THAN 3 MONTH THEN THEY WILL LOOK INTO IT. THIS WINDSHIELDS ARE NOT CHEAP AND I HAVE NEVER HAD A WINDSHIELD BRAKING SO FAST BEFORE IN LESS THAN 3 MONTH OF PURCHASE.
Corrective Action:
ON JULY 4 I NOTICE A CHIP ON RIGHT OF WINDSHIELD WITHOUT NOTICING ANYTHING HITTING THE WINDSHIELD AS I WAS DRIVING. THREE DAYS LATER IT BECAME A CRACK WITHOUT TOUCHING AND IN A WEEK THE CRACK REACH DRIVER SIDE. WINDSHIELD STILL ON BACKORDER. I REPORTED TO KIA CUSTOMER SERVICE AND SOMEBODY ON NHTSA CALL ME AND TOLD ME THAT CRACK CAN HAPPEN THAT IF I PUT A NEW WINDSHIELD AND SAME THING HAPPENS IN LESS THAN 3 MONTH THEN THEY WILL LOOK INTO IT. THIS WINDSHIELDS ARE NOT CHEAP AND I HAVE NEVER HAD A WINDSHIELD BRAKING SO FAST BEFORE IN LESS THAN 3 MONTH OF PURCHASE.
Additional Notes:
ON JULY 4 I NOTICE A CHIP ON RIGHT OF WINDSHIELD WITHOUT NOTICING ANYTHING HITTING THE WINDSHIELD AS I WAS DRIVING. THREE DAYS LATER IT BECAME A CRACK WITHOUT TOUCHING AND IN A WEEK THE CRACK REACH DRIVER SIDE. WINDSHIELD STILL ON BACKORDER. I REPORTED TO KIA CUSTOMER SERVICE AND SOMEBODY ON NHTSA CALL ME AND TOLD ME THAT CRACK CAN HAPPEN THAT IF I PUT A NEW WINDSHIELD AND SAME THING HAPPENS IN LESS THAN 3 MONTH THEN THEY WILL LOOK INTO IT. THIS WINDSHIELDS ARE NOT CHEAP AND I HAVE NEVER HAD A WINDSHIELD BRAKING SO FAST BEFORE IN LESS THAN 3 MONTH OF PURCHASE.
Mfg Campaign: 11267810
Recall Date: Oct 10, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I WAS BACKING OUT OF MY DRIVEWAY ON A LOW VOLUME COUNTY ROAD. I WAS MOVING BACKWARDS AND ENTERED THE ROADWAY. I WAS FULLY ACROSS ONE LANE WHEN A VEHICLE IN THE OPPOSITE LANE APPROACHED. AS I WAS CONTINUING BACKWARDS CUTTING THE WHEEL TO MANEUVER INTO THE NEARSIDE LANE, THE AUTO BRAKING ENGAGED AND MY VEHICLE WAS DISABLED IN THE ROADWAY FOR TWO OR THREE SECONDS UNTIL THE APPROACHING VEHICLE IN THE OPPOSITE FARSIDE LANE PASSED MY NOW DISABLED VEHICLE IN THE ROADWAY. I BELIEVE THIS TO BE A SAFETY CONCERN BECAUSE THERE WAS A VEHICLE APPROACHING IN THE NEARSIDE LANE THAT I WAS ATTEMPTING TO ENTER AND NOW I WAS DISABLED IN THE ROADWAY AS THAT CAR APPROACHED. MY ISSUE IS THAT THE APPROACHING VEHICLE IN THE FARSIDE LANE HAD ROOM TO MANEUVER AROUND ME, BUT I WAS NOW DIRECTLY IN THE LINE OF DANGER FROM THE VEHICLE APPROACHING IN THE NEARSIDE LANE I WAS NOW DISABLED IN. IT SCARED ME TO BE DISABLED IN THE ROAD WITH A VEHICLE APPROACHING. THE BRAKES REMAINED ENGAGED AND I COULDN'T DO ANYTHING UNTIL MY VEHICLE RELEASED THE BRAKES. I WAS IN GREATER DANGER FROM BEING HIT BY THE CAR APPROACHING IN THE NEARSIDE LANE THAN I WAS ENTERING THAN THE VEHICLE IN THE OPPOSITE FARSIDE LANE. THE COMPUTER IN MY VEHICLE WAS WRONG IN APPLYING THE BRAKES AND FORCED ME INTO A DANGEROUS POSITION. THE PROGRAMMING FOR REAR ASSIST BRAKING NEEDS TO BE EVALUATED FOR SITUATIONS LIKE THE ONE THAT I WAS IN. THIS IS THE THIRD TIME I HAVE BEEN PUT IN THAT SITUATION BY MY VEHICLE AND I THINK THERE IS A SAFETY PROBLEM WITH THE PROGRAMMING FOR LOW SPEED BACKING CONDITIONS.
Corrective Action:
I WAS BACKING OUT OF MY DRIVEWAY ON A LOW VOLUME COUNTY ROAD. I WAS MOVING BACKWARDS AND ENTERED THE ROADWAY. I WAS FULLY ACROSS ONE LANE WHEN A VEHICLE IN THE OPPOSITE LANE APPROACHED. AS I WAS CONTINUING BACKWARDS CUTTING THE WHEEL TO MANEUVER INTO THE NEARSIDE LANE, THE AUTO BRAKING ENGAGED AND MY VEHICLE WAS DISABLED IN THE ROADWAY FOR TWO OR THREE SECONDS UNTIL THE APPROACHING VEHICLE IN THE OPPOSITE FARSIDE LANE PASSED MY NOW DISABLED VEHICLE IN THE ROADWAY. I BELIEVE THIS TO BE A SAFETY CONCERN BECAUSE THERE WAS A VEHICLE APPROACHING IN THE NEARSIDE LANE THAT I WAS ATTEMPTING TO ENTER AND NOW I WAS DISABLED IN THE ROADWAY AS THAT CAR APPROACHED. MY ISSUE IS THAT THE APPROACHING VEHICLE IN THE FARSIDE LANE HAD ROOM TO MANEUVER AROUND ME, BUT I WAS NOW DIRECTLY IN THE LINE OF DANGER FROM THE VEHICLE APPROACHING IN THE NEARSIDE LANE I WAS NOW DISABLED IN. IT SCARED ME TO BE DISABLED IN THE ROAD WITH A VEHICLE APPROACHING. THE BRAKES REMAINED ENGAGED AND I COULDN'T DO ANYTHING UNTIL MY VEHICLE RELEASED THE BRAKES. I WAS IN GREATER DANGER FROM BEING HIT BY THE CAR APPROACHING IN THE NEARSIDE LANE THAN I WAS ENTERING THAN THE VEHICLE IN THE OPPOSITE FARSIDE LANE. THE COMPUTER IN MY VEHICLE WAS WRONG IN APPLYING THE BRAKES AND FORCED ME INTO A DANGEROUS POSITION. THE PROGRAMMING FOR REAR ASSIST BRAKING NEEDS TO BE EVALUATED FOR SITUATIONS LIKE THE ONE THAT I WAS IN. THIS IS THE THIRD TIME I HAVE BEEN PUT IN THAT SITUATION BY MY VEHICLE AND I THINK THERE IS A SAFETY PROBLEM WITH THE PROGRAMMING FOR LOW SPEED BACKING CONDITIONS.
Additional Notes:
I WAS BACKING OUT OF MY DRIVEWAY ON A LOW VOLUME COUNTY ROAD. I WAS MOVING BACKWARDS AND ENTERED THE ROADWAY. I WAS FULLY ACROSS ONE LANE WHEN A VEHICLE IN THE OPPOSITE LANE APPROACHED. AS I WAS CONTINUING BACKWARDS CUTTING THE WHEEL TO MANEUVER INTO THE NEARSIDE LANE, THE AUTO BRAKING ENGAGED AND MY VEHICLE WAS DISABLED IN THE ROADWAY FOR TWO OR THREE SECONDS UNTIL THE APPROACHING VEHICLE IN THE OPPOSITE FARSIDE LANE PASSED MY NOW DISABLED VEHICLE IN THE ROADWAY. I BELIEVE THIS TO BE A SAFETY CONCERN BECAUSE THERE WAS A VEHICLE APPROACHING IN THE NEARSIDE LANE THAT I WAS ATTEMPTING TO ENTER AND NOW I WAS DISABLED IN THE ROADWAY AS THAT CAR APPROACHED. MY ISSUE IS THAT THE APPROACHING VEHICLE IN THE FARSIDE LANE HAD ROOM TO MANEUVER AROUND ME, BUT I WAS NOW DIRECTLY IN THE LINE OF DANGER FROM THE VEHICLE APPROACHING IN THE NEARSIDE LANE I WAS NOW DISABLED IN. IT SCARED ME TO BE DISABLED IN THE ROAD WITH A VEHICLE APPROACHING. THE BRAKES REMAINED ENGAGED AND I COULDN'T DO ANYTHING UNTIL MY VEHICLE RELEASED THE BRAKES. I WAS IN GREATER DANGER FROM BEING HIT BY THE CAR APPROACHING IN THE NEARSIDE LANE THAN I WAS ENTERING THAN THE VEHICLE IN THE OPPOSITE FARSIDE LANE. THE COMPUTER IN MY VEHICLE WAS WRONG IN APPLYING THE BRAKES AND FORCED ME INTO A DANGEROUS POSITION. THE PROGRAMMING FOR REAR ASSIST BRAKING NEEDS TO BE EVALUATED FOR SITUATIONS LIKE THE ONE THAT I WAS IN. THIS IS THE THIRD TIME I HAVE BEEN PUT IN THAT SITUATION BY MY VEHICLE AND I THINK THERE IS A SAFETY PROBLEM WITH THE PROGRAMMING FOR LOW SPEED BACKING CONDITIONS.
Mfg Campaign: 11266053
Recall Date: Oct 4, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING MY 2020 TELLURIDE I HEARD AN ODD SOUND ON THE PASSENGER SIDE OF THE VEHICLE AND NOTICED A SMALL CRACK DEVELOPING ON THE PASSENGER SIDE OF WINDSHIELD. IT STARTED FROM ABOUT MIDWAY HEADING HORIZONTALLY AND THEN MADE A CURVE UPWARD AS I DROVE. THE CRACK IS AT LEAST 18 INCHES LONG. THERE IS NO VISIBLE DAMAGE OR MARKINGS OF ANYTHING HITTING THE WINDSHIELD NOR DID I NOTICE ANYTHING STRIKE THE WINDSHIELD. THE CRACK ORIGINATES UNDERNEATH THE MOLDING AND APPEARS TO BE A DEFECT. WHEN THE CRACK STARTED I WAS TRAVELING ON A CITY STREET AT AROUND 30 MILES AN HOUR WITH NO TRAFFIC AROUND.
Corrective Action:
WHILE DRIVING MY 2020 TELLURIDE I HEARD AN ODD SOUND ON THE PASSENGER SIDE OF THE VEHICLE AND NOTICED A SMALL CRACK DEVELOPING ON THE PASSENGER SIDE OF WINDSHIELD. IT STARTED FROM ABOUT MIDWAY HEADING HORIZONTALLY AND THEN MADE A CURVE UPWARD AS I DROVE. THE CRACK IS AT LEAST 18 INCHES LONG. THERE IS NO VISIBLE DAMAGE OR MARKINGS OF ANYTHING HITTING THE WINDSHIELD NOR DID I NOTICE ANYTHING STRIKE THE WINDSHIELD. THE CRACK ORIGINATES UNDERNEATH THE MOLDING AND APPEARS TO BE A DEFECT. WHEN THE CRACK STARTED I WAS TRAVELING ON A CITY STREET AT AROUND 30 MILES AN HOUR WITH NO TRAFFIC AROUND.
Additional Notes:
WHILE DRIVING MY 2020 TELLURIDE I HEARD AN ODD SOUND ON THE PASSENGER SIDE OF THE VEHICLE AND NOTICED A SMALL CRACK DEVELOPING ON THE PASSENGER SIDE OF WINDSHIELD. IT STARTED FROM ABOUT MIDWAY HEADING HORIZONTALLY AND THEN MADE A CURVE UPWARD AS I DROVE. THE CRACK IS AT LEAST 18 INCHES LONG. THERE IS NO VISIBLE DAMAGE OR MARKINGS OF ANYTHING HITTING THE WINDSHIELD NOR DID I NOTICE ANYTHING STRIKE THE WINDSHIELD. THE CRACK ORIGINATES UNDERNEATH THE MOLDING AND APPEARS TO BE A DEFECT. WHEN THE CRACK STARTED I WAS TRAVELING ON A CITY STREET AT AROUND 30 MILES AN HOUR WITH NO TRAFFIC AROUND.
Mfg Campaign: 11265648
Recall Date: Oct 2, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THREE DAYS AFTER WE PURCHASED A 2020 TELLURIDE I FOUND A CRACKED IN THE BOTTOM CENTER OF THE WINDSHIELD. I COULDN'T FIND ANY CHIP THAT MIGHT HAVE STARTED THE CRACK, IT JUST APPEARED THE NEXT MORNING . THE CAR WAS PARKED UNDER THE CARPORT SO NOTHING COULD HAVE FALLEN ON THE WINDSHIELD. CONTACTED THE DEALER AND THEY WERE NO HELP AT ALL, INSURANCE HAD TO PAY. SAFELITE AUTO GLASS HAD TO WAIT EIGHT WEEKS FOR KIA TO SHIP A NEW WINDSHIELD. I ASKED THE INSTALLER TO LOOK AT THE CRACK AREA AND SEE IF HE COULD FIND A CAUSE THAT WOULD START THIS CRACK. HE EXPLAINED TO ME THAT ANY ROCK OR FOREIGN OBJECT STRIKE WILL LEAVE AN INDENTATION WITH SOME SPIDER MARKS, HE FOUND NONE? HIS PROGNOSIS WAS, IT WAS STRUCK ON THE BOTTOM EDGE WHEN ASSEMBLED AND CLOSING THE DOOR HARD WOULD FLEX THE WINDSHIELD AND THAT STARTED THE CRACK. IT HAS BEEN ONE MONTH AND I ALREADY HAVE ANOTHER SMALL CHIP. I HAVE REPLACED ONE WINDSHIELD IN FORTY SOMETHING YEARS, DOESN'T VERY LOOK GOOD FOR TELLURIDE OWNERS, SOMETHING IS WRONG?
Corrective Action:
THREE DAYS AFTER WE PURCHASED A 2020 TELLURIDE I FOUND A CRACKED IN THE BOTTOM CENTER OF THE WINDSHIELD. I COULDN'T FIND ANY CHIP THAT MIGHT HAVE STARTED THE CRACK, IT JUST APPEARED THE NEXT MORNING . THE CAR WAS PARKED UNDER THE CARPORT SO NOTHING COULD HAVE FALLEN ON THE WINDSHIELD. CONTACTED THE DEALER AND THEY WERE NO HELP AT ALL, INSURANCE HAD TO PAY. SAFELITE AUTO GLASS HAD TO WAIT EIGHT WEEKS FOR KIA TO SHIP A NEW WINDSHIELD. I ASKED THE INSTALLER TO LOOK AT THE CRACK AREA AND SEE IF HE COULD FIND A CAUSE THAT WOULD START THIS CRACK. HE EXPLAINED TO ME THAT ANY ROCK OR FOREIGN OBJECT STRIKE WILL LEAVE AN INDENTATION WITH SOME SPIDER MARKS, HE FOUND NONE? HIS PROGNOSIS WAS, IT WAS STRUCK ON THE BOTTOM EDGE WHEN ASSEMBLED AND CLOSING THE DOOR HARD WOULD FLEX THE WINDSHIELD AND THAT STARTED THE CRACK. IT HAS BEEN ONE MONTH AND I ALREADY HAVE ANOTHER SMALL CHIP. I HAVE REPLACED ONE WINDSHIELD IN FORTY SOMETHING YEARS, DOESN'T VERY LOOK GOOD FOR TELLURIDE OWNERS, SOMETHING IS WRONG?
Additional Notes:
THREE DAYS AFTER WE PURCHASED A 2020 TELLURIDE I FOUND A CRACKED IN THE BOTTOM CENTER OF THE WINDSHIELD. I COULDN'T FIND ANY CHIP THAT MIGHT HAVE STARTED THE CRACK, IT JUST APPEARED THE NEXT MORNING . THE CAR WAS PARKED UNDER THE CARPORT SO NOTHING COULD HAVE FALLEN ON THE WINDSHIELD. CONTACTED THE DEALER AND THEY WERE NO HELP AT ALL, INSURANCE HAD TO PAY. SAFELITE AUTO GLASS HAD TO WAIT EIGHT WEEKS FOR KIA TO SHIP A NEW WINDSHIELD. I ASKED THE INSTALLER TO LOOK AT THE CRACK AREA AND SEE IF HE COULD FIND A CAUSE THAT WOULD START THIS CRACK. HE EXPLAINED TO ME THAT ANY ROCK OR FOREIGN OBJECT STRIKE WILL LEAVE AN INDENTATION WITH SOME SPIDER MARKS, HE FOUND NONE? HIS PROGNOSIS WAS, IT WAS STRUCK ON THE BOTTOM EDGE WHEN ASSEMBLED AND CLOSING THE DOOR HARD WOULD FLEX THE WINDSHIELD AND THAT STARTED THE CRACK. IT HAS BEEN ONE MONTH AND I ALREADY HAVE ANOTHER SMALL CHIP. I HAVE REPLACED ONE WINDSHIELD IN FORTY SOMETHING YEARS, DOESN'T VERY LOOK GOOD FOR TELLURIDE OWNERS, SOMETHING IS WRONG?
Mfg Campaign: 11265758
Recall Date: Oct 2, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WINDSHIELD STRUCK (MINOR WITH MINIMAL DEPTH PENETRATION) BY MATERIAL RUNNING ON INTERSTATE. WITHIN 15 MINUTES, CRACK BEGAN AND WAS OVER 16". VEHICLE PARKED FOR 8 DAYS. WINDSHIELD HAS CRACK OVER 3' LONG NOW. WINDSHIELD STAR SHOULD'VE BEEN QUICK EASY FIX INSTEAD THE WINDSHIELD IS EITHER FAULTY OR INSTALLED IN BIND.
Corrective Action:
WINDSHIELD STRUCK (MINOR WITH MINIMAL DEPTH PENETRATION) BY MATERIAL RUNNING ON INTERSTATE. WITHIN 15 MINUTES, CRACK BEGAN AND WAS OVER 16". VEHICLE PARKED FOR 8 DAYS. WINDSHIELD HAS CRACK OVER 3' LONG NOW. WINDSHIELD STAR SHOULD'VE BEEN QUICK EASY FIX INSTEAD THE WINDSHIELD IS EITHER FAULTY OR INSTALLED IN BIND.
Additional Notes:
WINDSHIELD STRUCK (MINOR WITH MINIMAL DEPTH PENETRATION) BY MATERIAL RUNNING ON INTERSTATE. WITHIN 15 MINUTES, CRACK BEGAN AND WAS OVER 16". VEHICLE PARKED FOR 8 DAYS. WINDSHIELD HAS CRACK OVER 3' LONG NOW. WINDSHIELD STAR SHOULD'VE BEEN QUICK EASY FIX INSTEAD THE WINDSHIELD IS EITHER FAULTY OR INSTALLED IN BIND.
Mfg Campaign: 11256193
Recall Date: Sep 17, 2019
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
THE HEADLIGHTS AT NIGHT ARE POOR. THEY DO NOT ILLUMINATE TRAFFIC SIGNS SUCH AS: SPEED LIMIT, STOP, STREET/HIGHWAY INFO, YIELD, WARNING, ETC. WHEN YOU APPROACH A THE UPSIDE OF A HILL, VISIBILITY IS LIMITED TO 30-50 FEET. SIDE VISION WHEN TURNING IS NON-EXISTENT. THIS OCCURS AT NIGHT WHEN IN MOTION AND STOPPED.
Corrective Action:
THE HEADLIGHTS AT NIGHT ARE POOR. THEY DO NOT ILLUMINATE TRAFFIC SIGNS SUCH AS: SPEED LIMIT, STOP, STREET/HIGHWAY INFO, YIELD, WARNING, ETC. WHEN YOU APPROACH A THE UPSIDE OF A HILL, VISIBILITY IS LIMITED TO 30-50 FEET. SIDE VISION WHEN TURNING IS NON-EXISTENT. THIS OCCURS AT NIGHT WHEN IN MOTION AND STOPPED.
Additional Notes:
THE HEADLIGHTS AT NIGHT ARE POOR. THEY DO NOT ILLUMINATE TRAFFIC SIGNS SUCH AS: SPEED LIMIT, STOP, STREET/HIGHWAY INFO, YIELD, WARNING, ETC. WHEN YOU APPROACH A THE UPSIDE OF A HILL, VISIBILITY IS LIMITED TO 30-50 FEET. SIDE VISION WHEN TURNING IS NON-EXISTENT. THIS OCCURS AT NIGHT WHEN IN MOTION AND STOPPED.
Mfg Campaign: 11255716
Recall Date: Sep 16, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
WHILE DRIVING DOWN THE HIGHWAY GOING MAYBE 45 MPH, SOMETHING FLEW UP AND HIT THE WINDSHIELD CAUSING A LARGE CHIP AND SPIDERWEB TO FORM IMMEDIATELY. WHATEVER HIT THE WINDSHIELD WAS SO SMALL I NEVER SAW IT. THIS HAS HAPPENED PLENTY OF OTHER TIMES IN OTHER VEHICLES WITHOUT CAUSING ANY DAMAGE.
Corrective Action:
WHILE DRIVING DOWN THE HIGHWAY GOING MAYBE 45 MPH, SOMETHING FLEW UP AND HIT THE WINDSHIELD CAUSING A LARGE CHIP AND SPIDERWEB TO FORM IMMEDIATELY. WHATEVER HIT THE WINDSHIELD WAS SO SMALL I NEVER SAW IT. THIS HAS HAPPENED PLENTY OF OTHER TIMES IN OTHER VEHICLES WITHOUT CAUSING ANY DAMAGE.
Additional Notes:
WHILE DRIVING DOWN THE HIGHWAY GOING MAYBE 45 MPH, SOMETHING FLEW UP AND HIT THE WINDSHIELD CAUSING A LARGE CHIP AND SPIDERWEB TO FORM IMMEDIATELY. WHATEVER HIT THE WINDSHIELD WAS SO SMALL I NEVER SAW IT. THIS HAS HAPPENED PLENTY OF OTHER TIMES IN OTHER VEHICLES WITHOUT CAUSING ANY DAMAGE.
Mfg Campaign: 11255266
Recall Date: Sep 13, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
DRIVING ON A CITY STREET, I NOTICED A TINY CRACK COMING DOWN FROM THE TOP OF MY WINDSHIELD. BY THE TIME I GOT HOME (10 MINUTES), IT WAS SPREAD ACROSS THE ENTIRETY OF MY WINDSHIELD. I'BE BEEN WAITING SINCE JUNE FOR A REPLACEMENT WINDSHIELD.
Corrective Action:
DRIVING ON A CITY STREET, I NOTICED A TINY CRACK COMING DOWN FROM THE TOP OF MY WINDSHIELD. BY THE TIME I GOT HOME (10 MINUTES), IT WAS SPREAD ACROSS THE ENTIRETY OF MY WINDSHIELD. I'BE BEEN WAITING SINCE JUNE FOR A REPLACEMENT WINDSHIELD.
Additional Notes:
DRIVING ON A CITY STREET, I NOTICED A TINY CRACK COMING DOWN FROM THE TOP OF MY WINDSHIELD. BY THE TIME I GOT HOME (10 MINUTES), IT WAS SPREAD ACROSS THE ENTIRETY OF MY WINDSHIELD. I'BE BEEN WAITING SINCE JUNE FOR A REPLACEMENT WINDSHIELD.
Mfg Campaign: 11254357
Recall Date: Sep 10, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
I PURCHASED THE 2020 KIA TELLURIDE ON 04102019. ON 050319 A SMALL ROCK HIT MY WINDSHIELD IN THE MIDDLE OF THE DRIVERS VIEW. I WAS ON AN INTERSTATE TRAVELING 65 MPH. THE WINDSHIELD HAD A DEEP CHIP AND IT SPIDERWEBBED OUT. THE WINDSHIELD WAS REPLACED. ON 09072019 I GOT INTO MY KIA AND ON THE PASSENGER SIDE A LARGE CRACK IS VISIBLE FROM THE A PILLAR ABOUT 10 INCHES LONG. I NEVER HEARD OR SAW ANYTHING HOT THE WINDSHIELD. I AM THE ONLY DRIVER. IT WILL HAVE TO BE REPLACED AGAIN.
Corrective Action:
I PURCHASED THE 2020 KIA TELLURIDE ON 04102019. ON 050319 A SMALL ROCK HIT MY WINDSHIELD IN THE MIDDLE OF THE DRIVERS VIEW. I WAS ON AN INTERSTATE TRAVELING 65 MPH. THE WINDSHIELD HAD A DEEP CHIP AND IT SPIDERWEBBED OUT. THE WINDSHIELD WAS REPLACED. ON 09072019 I GOT INTO MY KIA AND ON THE PASSENGER SIDE A LARGE CRACK IS VISIBLE FROM THE A PILLAR ABOUT 10 INCHES LONG. I NEVER HEARD OR SAW ANYTHING HOT THE WINDSHIELD. I AM THE ONLY DRIVER. IT WILL HAVE TO BE REPLACED AGAIN.
Additional Notes:
I PURCHASED THE 2020 KIA TELLURIDE ON 04102019. ON 050319 A SMALL ROCK HIT MY WINDSHIELD IN THE MIDDLE OF THE DRIVERS VIEW. I WAS ON AN INTERSTATE TRAVELING 65 MPH. THE WINDSHIELD HAD A DEEP CHIP AND IT SPIDERWEBBED OUT. THE WINDSHIELD WAS REPLACED. ON 09072019 I GOT INTO MY KIA AND ON THE PASSENGER SIDE A LARGE CRACK IS VISIBLE FROM THE A PILLAR ABOUT 10 INCHES LONG. I NEVER HEARD OR SAW ANYTHING HOT THE WINDSHIELD. I AM THE ONLY DRIVER. IT WILL HAVE TO BE REPLACED AGAIN.
Mfg Campaign: 11253920
Recall Date: Sep 7, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
THIS IS MY SECOND REPORT. MY WINDSHIELD ON MY 2020 KIA TELLURIDE IS CRACKED AGAIN. THIS TIME IT'S ON THE PASSENGER SIDE OF THE WINDSHIELD. IT'S A LONG CRACK THAT STARTS AT THE A PILLAR AND TRAVELS ACROSS THE WINDSHIELD. WHEN I GOT IN MY CAR TO GO SOMEWHERE I SAW THE CRACK. I AM THE ONLY DRIVER. I NEVER SAW OR HEARD ANYTHING HIT THE WINDSHIELD THIS TIME. IT COST 1500 DOLLARS TO REPAIR IT LAST TIME, WHICH WAS FOUR MONTHS AGO.ITS GOING TO GET EXPENSIVE IF THIS KEEPS UP. I HAVE NO IDEA HOW THIS OCCURRED.
Corrective Action:
THIS IS MY SECOND REPORT. MY WINDSHIELD ON MY 2020 KIA TELLURIDE IS CRACKED AGAIN. THIS TIME IT'S ON THE PASSENGER SIDE OF THE WINDSHIELD. IT'S A LONG CRACK THAT STARTS AT THE A PILLAR AND TRAVELS ACROSS THE WINDSHIELD. WHEN I GOT IN MY CAR TO GO SOMEWHERE I SAW THE CRACK. I AM THE ONLY DRIVER. I NEVER SAW OR HEARD ANYTHING HIT THE WINDSHIELD THIS TIME. IT COST 1500 DOLLARS TO REPAIR IT LAST TIME, WHICH WAS FOUR MONTHS AGO.ITS GOING TO GET EXPENSIVE IF THIS KEEPS UP. I HAVE NO IDEA HOW THIS OCCURRED.
Additional Notes:
THIS IS MY SECOND REPORT. MY WINDSHIELD ON MY 2020 KIA TELLURIDE IS CRACKED AGAIN. THIS TIME IT'S ON THE PASSENGER SIDE OF THE WINDSHIELD. IT'S A LONG CRACK THAT STARTS AT THE A PILLAR AND TRAVELS ACROSS THE WINDSHIELD. WHEN I GOT IN MY CAR TO GO SOMEWHERE I SAW THE CRACK. I AM THE ONLY DRIVER. I NEVER SAW OR HEARD ANYTHING HIT THE WINDSHIELD THIS TIME. IT COST 1500 DOLLARS TO REPAIR IT LAST TIME, WHICH WAS FOUR MONTHS AGO.ITS GOING TO GET EXPENSIVE IF THIS KEEPS UP. I HAVE NO IDEA HOW THIS OCCURRED.
Mfg Campaign: 11253922
Recall Date: Sep 7, 2019
Kia America, Inc.
Defect Description:
VISIBILITY/WIPER
Potential Consequences:
IT SEEMS AS IF THE WINDSHIELDS ON THE KIA TELLURIDE ARE SUB PAR. THERE IS AN ABUNDANCE OF CRACKED WINDSHIELDS WITH THIS VERY NEW CAR, MORE THAN AVERAGE. MY OWN WINDSHIELD OBTAINED A STARBURST CRACK RIGHT IN THE LINE OF VISION FOR THE DRIVER. BEING IN ALASKA, I EXPECT THIS TO QUICKLY SPREAD. WE HEARD A SMALL TAP PRIOR TO THE WINDSHIELD CRACKING WHILE WE WERE DRIVING. MAYBE SOMETHING TO LOOK INTO.
Corrective Action:
IT SEEMS AS IF THE WINDSHIELDS ON THE KIA TELLURIDE ARE SUB PAR. THERE IS AN ABUNDANCE OF CRACKED WINDSHIELDS WITH THIS VERY NEW CAR, MORE THAN AVERAGE. MY OWN WINDSHIELD OBTAINED A STARBURST CRACK RIGHT IN THE LINE OF VISION FOR THE DRIVER. BEING IN ALASKA, I EXPECT THIS TO QUICKLY SPREAD. WE HEARD A SMALL TAP PRIOR TO THE WINDSHIELD CRACKING WHILE WE WERE DRIVING. MAYBE SOMETHING TO LOOK INTO.
Additional Notes:
IT SEEMS AS IF THE WINDSHIELDS ON THE KIA TELLURIDE ARE SUB PAR. THERE IS AN ABUNDANCE OF CRACKED WINDSHIELDS WITH THIS VERY NEW CAR, MORE THAN AVERAGE. MY OWN WINDSHIELD OBTAINED A STARBURST CRACK RIGHT IN THE LINE OF VISION FOR THE DRIVER. BEING IN ALASKA, I EXPECT THIS TO QUICKLY SPREAD. WE HEARD A SMALL TAP PRIOR TO THE WINDSHIELD CRACKING WHILE WE WERE DRIVING. MAYBE SOMETHING TO LOOK INTO.
Mfg Campaign: 11252538
Recall Date: Aug 31, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
SHORTLY AFTER PURCHASING THIS AWD VEHICLE, THERE IS A DISTINCT VIBRATION AT HIGHWAY SPEEDS. THE VIBRATION STARTS AT 67 MPH AND IS THERE UNTIL SPEEDS EXCEED 75 MPH, WHERE THINGS START TO SMOOTH OUT ONCE AGAIN. THERE IS ALSO AN ODD NOISE INSIDE THE VEHICLE WHILE THE VEHICLE IS TRAVELING IN THIS SPEED RANGE. VIBRATION IS FELT IN THE STEERING WHEEL, GAS PEDAL, AND BOTTOM OF SEATS. REAR SEAT OCCUPANTS ALSO FEEL THIS VIBRATION. LOCAL DEALER HAS ROAD FORCE BALANCED THE TIRES, BUT HAS MADE NO IMPROVEMENT. THERE DEFINITELY IS A SERIOUS DRIVETRAIN ISSUE CAUSING THIS VIBRATION. VERY DISAPPOINTED WITH THE TELLURIDE AS A RESULT OF THIS, BUT HONESTLY, DISAPPOINTED IN THE TELLURIDE ALTOGETHER.
Corrective Action:
SHORTLY AFTER PURCHASING THIS AWD VEHICLE, THERE IS A DISTINCT VIBRATION AT HIGHWAY SPEEDS. THE VIBRATION STARTS AT 67 MPH AND IS THERE UNTIL SPEEDS EXCEED 75 MPH, WHERE THINGS START TO SMOOTH OUT ONCE AGAIN. THERE IS ALSO AN ODD NOISE INSIDE THE VEHICLE WHILE THE VEHICLE IS TRAVELING IN THIS SPEED RANGE. VIBRATION IS FELT IN THE STEERING WHEEL, GAS PEDAL, AND BOTTOM OF SEATS. REAR SEAT OCCUPANTS ALSO FEEL THIS VIBRATION. LOCAL DEALER HAS ROAD FORCE BALANCED THE TIRES, BUT HAS MADE NO IMPROVEMENT. THERE DEFINITELY IS A SERIOUS DRIVETRAIN ISSUE CAUSING THIS VIBRATION. VERY DISAPPOINTED WITH THE TELLURIDE AS A RESULT OF THIS, BUT HONESTLY, DISAPPOINTED IN THE TELLURIDE ALTOGETHER.
Additional Notes:
SHORTLY AFTER PURCHASING THIS AWD VEHICLE, THERE IS A DISTINCT VIBRATION AT HIGHWAY SPEEDS. THE VIBRATION STARTS AT 67 MPH AND IS THERE UNTIL SPEEDS EXCEED 75 MPH, WHERE THINGS START TO SMOOTH OUT ONCE AGAIN. THERE IS ALSO AN ODD NOISE INSIDE THE VEHICLE WHILE THE VEHICLE IS TRAVELING IN THIS SPEED RANGE. VIBRATION IS FELT IN THE STEERING WHEEL, GAS PEDAL, AND BOTTOM OF SEATS. REAR SEAT OCCUPANTS ALSO FEEL THIS VIBRATION. LOCAL DEALER HAS ROAD FORCE BALANCED THE TIRES, BUT HAS MADE NO IMPROVEMENT. THERE DEFINITELY IS A SERIOUS DRIVETRAIN ISSUE CAUSING THIS VIBRATION. VERY DISAPPOINTED WITH THE TELLURIDE AS A RESULT OF THIS, BUT HONESTLY, DISAPPOINTED IN THE TELLURIDE ALTOGETHER.
Mfg Campaign: 11252376
Recall Date: Aug 30, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED 2020 TELLURIDE SX AWD ON JUNE 8TH IN LOUISVILLE. UPON DRIVING IT HOME TO CINCINNATI, I NOTICED INTENSE VIBRATIONS IN THE REAR AREA WHEN THE SPEED WAS BETWEEN 66MPH AND 72MPH. TRY ONE) TOOK IT TO SERVICE IN CINCINNATI AND TRY ONE WAS TO BALANCE WHEELS ' DID NOT HELP. TRY TWO) SERVICE KEPT IT FOR A FEW DAYS AND CALLED KIA TECHLINE. THEY SAID TO CHECK OUT OTHER TELLURIDES RIGHT OFF THE DELIVERY TRUCK. FOUND THEY ALSO HAD PROBLEM. KIA TECHLINE CLOSED THE CASE SAYING IT MUST BE NORMAL. TRY THREE) TOOK TELLURIDE TO A DIFFERENT SERVICE DEALER WHO ALSO CALLED KIA TECHLINE AND PRESSED THE CASE THAT THIS IS A REAL PROBLEM ' OWNER IS NOT CRAZY. AFTER 16 DAYS, I AM TOLD THAT I WILL HAVE TO WAIT UNTIL OCTOBER 8TH FOR A DRIVE SHAFT TO COME IN. HERE IS WHAT THEY FOUND: 1) FOUND SLIGHT BEND IN PASSENGER REAR AXLE AND REPLACED IT. DID NO GOOD. 2) DROVE WITHOUT REAR DRIVE SHAFT AND VERIFIED THAT VIBRATION STOPPED. 3) WERE TOLD TO CHECK TRANSFER CASE OIL FOR METAL FILINGS - FOUND WHAT LOOKED LIKE GOLD PAINT FLAKES. KIA WAS INTERESTED, THEN NOT INTERESTED. WAS THIS DAMAGE FROM VIBRATION? 4) TRIED TO GET REAR DRIVE SHAFT BALANCED AND NO ONE AROUND CINCINNATI COULD DO IT. 5) KIA TOLD SERVICE TO REPLACE REAR DRIVE SHAFT. IT WILL ARRIVE AT OR ABOUT OCTOBER 8TH 6) TOLD ME TO PICK UP TELLURIDE AND WAIT FOR PART. I PURCHASED THIS VEHICLE ON JUNE 8TH AND THE PROBLEM WAS THERE RIGHT AWAY. IT WILL BE 4 MONTHS SINCE PURCHASE BEFORE THE NEW DRIVE SHAFT WILL BE INSTALLED. ONE THIRD OF A YEAR WASTED IN TRYING TO GET KIA TO FIRST BELIEVE/ADMIT THERE WAS A PROBLEM AND THEN TRYING TO FIND A SOLUTION. I AM NOT CONVINCED THAT THE VEHICLE WILL EVER BE WHAT IT SHOULD HAVE BEEN FROM THE BEGINNING. I MUST SAY THAT THIS LATEST SERVICE DEPARTMENT HAS WORKED HARD TO GET THIS SOLVED. EVERY STEP OF THE WAY THEY MUST DO WHAT KIA SAYS TO DO.
Corrective Action:
PURCHASED 2020 TELLURIDE SX AWD ON JUNE 8TH IN LOUISVILLE. UPON DRIVING IT HOME TO CINCINNATI, I NOTICED INTENSE VIBRATIONS IN THE REAR AREA WHEN THE SPEED WAS BETWEEN 66MPH AND 72MPH. TRY ONE) TOOK IT TO SERVICE IN CINCINNATI AND TRY ONE WAS TO BALANCE WHEELS ' DID NOT HELP. TRY TWO) SERVICE KEPT IT FOR A FEW DAYS AND CALLED KIA TECHLINE. THEY SAID TO CHECK OUT OTHER TELLURIDES RIGHT OFF THE DELIVERY TRUCK. FOUND THEY ALSO HAD PROBLEM. KIA TECHLINE CLOSED THE CASE SAYING IT MUST BE NORMAL. TRY THREE) TOOK TELLURIDE TO A DIFFERENT SERVICE DEALER WHO ALSO CALLED KIA TECHLINE AND PRESSED THE CASE THAT THIS IS A REAL PROBLEM ' OWNER IS NOT CRAZY. AFTER 16 DAYS, I AM TOLD THAT I WILL HAVE TO WAIT UNTIL OCTOBER 8TH FOR A DRIVE SHAFT TO COME IN. HERE IS WHAT THEY FOUND: 1) FOUND SLIGHT BEND IN PASSENGER REAR AXLE AND REPLACED IT. DID NO GOOD. 2) DROVE WITHOUT REAR DRIVE SHAFT AND VERIFIED THAT VIBRATION STOPPED. 3) WERE TOLD TO CHECK TRANSFER CASE OIL FOR METAL FILINGS - FOUND WHAT LOOKED LIKE GOLD PAINT FLAKES. KIA WAS INTERESTED, THEN NOT INTERESTED. WAS THIS DAMAGE FROM VIBRATION? 4) TRIED TO GET REAR DRIVE SHAFT BALANCED AND NO ONE AROUND CINCINNATI COULD DO IT. 5) KIA TOLD SERVICE TO REPLACE REAR DRIVE SHAFT. IT WILL ARRIVE AT OR ABOUT OCTOBER 8TH 6) TOLD ME TO PICK UP TELLURIDE AND WAIT FOR PART. I PURCHASED THIS VEHICLE ON JUNE 8TH AND THE PROBLEM WAS THERE RIGHT AWAY. IT WILL BE 4 MONTHS SINCE PURCHASE BEFORE THE NEW DRIVE SHAFT WILL BE INSTALLED. ONE THIRD OF A YEAR WASTED IN TRYING TO GET KIA TO FIRST BELIEVE/ADMIT THERE WAS A PROBLEM AND THEN TRYING TO FIND A SOLUTION. I AM NOT CONVINCED THAT THE VEHICLE WILL EVER BE WHAT IT SHOULD HAVE BEEN FROM THE BEGINNING. I MUST SAY THAT THIS LATEST SERVICE DEPARTMENT HAS WORKED HARD TO GET THIS SOLVED. EVERY STEP OF THE WAY THEY MUST DO WHAT KIA SAYS TO DO.
Additional Notes:
PURCHASED 2020 TELLURIDE SX AWD ON JUNE 8TH IN LOUISVILLE. UPON DRIVING IT HOME TO CINCINNATI, I NOTICED INTENSE VIBRATIONS IN THE REAR AREA WHEN THE SPEED WAS BETWEEN 66MPH AND 72MPH. TRY ONE) TOOK IT TO SERVICE IN CINCINNATI AND TRY ONE WAS TO BALANCE WHEELS ' DID NOT HELP. TRY TWO) SERVICE KEPT IT FOR A FEW DAYS AND CALLED KIA TECHLINE. THEY SAID TO CHECK OUT OTHER TELLURIDES RIGHT OFF THE DELIVERY TRUCK. FOUND THEY ALSO HAD PROBLEM. KIA TECHLINE CLOSED THE CASE SAYING IT MUST BE NORMAL. TRY THREE) TOOK TELLURIDE TO A DIFFERENT SERVICE DEALER WHO ALSO CALLED KIA TECHLINE AND PRESSED THE CASE THAT THIS IS A REAL PROBLEM ' OWNER IS NOT CRAZY. AFTER 16 DAYS, I AM TOLD THAT I WILL HAVE TO WAIT UNTIL OCTOBER 8TH FOR A DRIVE SHAFT TO COME IN. HERE IS WHAT THEY FOUND: 1) FOUND SLIGHT BEND IN PASSENGER REAR AXLE AND REPLACED IT. DID NO GOOD. 2) DROVE WITHOUT REAR DRIVE SHAFT AND VERIFIED THAT VIBRATION STOPPED. 3) WERE TOLD TO CHECK TRANSFER CASE OIL FOR METAL FILINGS - FOUND WHAT LOOKED LIKE GOLD PAINT FLAKES. KIA WAS INTERESTED, THEN NOT INTERESTED. WAS THIS DAMAGE FROM VIBRATION? 4) TRIED TO GET REAR DRIVE SHAFT BALANCED AND NO ONE AROUND CINCINNATI COULD DO IT. 5) KIA TOLD SERVICE TO REPLACE REAR DRIVE SHAFT. IT WILL ARRIVE AT OR ABOUT OCTOBER 8TH 6) TOLD ME TO PICK UP TELLURIDE AND WAIT FOR PART. I PURCHASED THIS VEHICLE ON JUNE 8TH AND THE PROBLEM WAS THERE RIGHT AWAY. IT WILL BE 4 MONTHS SINCE PURCHASE BEFORE THE NEW DRIVE SHAFT WILL BE INSTALLED. ONE THIRD OF A YEAR WASTED IN TRYING TO GET KIA TO FIRST BELIEVE/ADMIT THERE WAS A PROBLEM AND THEN TRYING TO FIND A SOLUTION. I AM NOT CONVINCED THAT THE VEHICLE WILL EVER BE WHAT IT SHOULD HAVE BEEN FROM THE BEGINNING. I MUST SAY THAT THIS LATEST SERVICE DEPARTMENT HAS WORKED HARD TO GET THIS SOLVED. EVERY STEP OF THE WAY THEY MUST DO WHAT KIA SAYS TO DO.
Mfg Campaign: 11251985
Recall Date: Aug 28, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
EXPERIENCING VIBRATION/PULSATIONS WHILE DRIVING. MOST NOTICEABLE STARTING AROUND 65 MPH UP TO 73 MPH BUT SEEN TO DIMINISH OR GO AWAY ABOUT 75 MPH. VIBRATION CAN BE FELT ON THE GAS PEDAL, SEAT AND FLOOR BOARD. ALSO, THERE IS AN AUDIBLE HUM SIMILAR TO A OUT OF BALANCE WHEEL OR WHEELS. POSSIBLY DRIVE SHAFT, TRANSFER CASE RELATED, WITH THE AWD.
Corrective Action:
EXPERIENCING VIBRATION/PULSATIONS WHILE DRIVING. MOST NOTICEABLE STARTING AROUND 65 MPH UP TO 73 MPH BUT SEEN TO DIMINISH OR GO AWAY ABOUT 75 MPH. VIBRATION CAN BE FELT ON THE GAS PEDAL, SEAT AND FLOOR BOARD. ALSO, THERE IS AN AUDIBLE HUM SIMILAR TO A OUT OF BALANCE WHEEL OR WHEELS. POSSIBLY DRIVE SHAFT, TRANSFER CASE RELATED, WITH THE AWD.
Additional Notes:
EXPERIENCING VIBRATION/PULSATIONS WHILE DRIVING. MOST NOTICEABLE STARTING AROUND 65 MPH UP TO 73 MPH BUT SEEN TO DIMINISH OR GO AWAY ABOUT 75 MPH. VIBRATION CAN BE FELT ON THE GAS PEDAL, SEAT AND FLOOR BOARD. ALSO, THERE IS AN AUDIBLE HUM SIMILAR TO A OUT OF BALANCE WHEEL OR WHEELS. POSSIBLY DRIVE SHAFT, TRANSFER CASE RELATED, WITH THE AWD.
Mfg Campaign: 11246609
Recall Date: Aug 27, 2019
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
PURCHASED A BRAND-NEW 2020 KIA TELLURIDE LX, ALL- WHEEL DRIVE. ON THE TEST DRIVE, I COULD NOT GO ABOVE 50MPH, DUE TO THE TRAFFIC IN THE AREA. THE FOLLOWING DAY, THE HAD IT ON AN INTERSTATE. I NOTICED BETWEEN AROUND 63 AND 74MPH, A HUM AND VIBRATION. I CALLED THE DEALER IMMEDIATELY AND ADVISED THEM OF THE ISSUE. PRIOR TO TAKING THE TRUCK IN FOR THE ISSUE, I RESEARCHED THE MATTER. I LEARNED THIS IS A COMMON PROBLEM WITH THE ALL-WHEEL DRIVE TELLURIDE, NO MATTER THE TRIM LEVEL. THE HYUNDAI PALLISADE AWD IS EXPERIENCING THE SAME ISSUE. BOTH TRUCKS SHARE THE SAME DRIVETRAIN. IT IS BELIEVED THE VIBRATION US BEING CAUSED BY THE REAR DRIVESHAFT BEING OUT OF BALANCE FROM THE FACTORY. AFTER DROPPING MY TRUCK AT THE DEALER, THEY LATER INFORMED ME, UPON REMOVING THE REAR DRIVESHAFT, THE VIBRATION CEASED. THE TECHNICIAN STILL HEARD NOISE COMING FROM THE TRANSFER CASE. UPON CHECKING THE FLUID, THEY FOUND TRACES OF METAL IN IT. I WAS TOLD IT WOULD TAKE A MONTH TO GET A NEW TRANSFER CASE. BEING UNACCEPTABLE TO ME, THEY AGREED TO JUST GET ME A SIMILAR TELLURIDE. THE DEALER HAD TWO OTHER TELLURIDE LX AWD AND SAID THEY'D TEST THEM BEFORE I CAME BACK TO TRY ANOTHER. I WAS CONTACTED AND TOLD ONE TELLURIDE WAS FINE AND THE OTHER HAD THE SAME PROBLEM AS MINE. UPON DRIVING THE ONE THEY SAID WAS GOOD, I FOUND THE VIBRATION WAS TWICE AS BAD AS MINE. I TOLD THE DEALER THIS. THEY WERE TO GET ANOTHER TELLURIDE FROM ANOTHER DEALER. WHEN IT ARRIVED, I WAS TOLD IT WAS FINE. WHEN I DROVE THIS PARTICULAR TELLURIDE, I FIRST HEARD THE NOISE I HEARD IN MY TRUCK AND THE SECOND, BUT NO VIBRATION. AS I CONTINUED TO DRIVE, THE VIBRATION APPEARED AT THE SAME SPEEDS AS THE OTHER TWO. IT BECAME WORSE AND THEN OCCURRED AT BOTH A LOWER AND HIGHER SPEED RANGE. THE SALESMAN EXPERIENCED IT AS WELL. OWNER DIDN'T BELIEVE US, NOR THE SERVICE MANAGER. PLEASE SEE HTTPS://TELLURIDEFORUM.ORG/THREADS/VIBRATION.1108/
Corrective Action:
PURCHASED A BRAND-NEW 2020 KIA TELLURIDE LX, ALL- WHEEL DRIVE. ON THE TEST DRIVE, I COULD NOT GO ABOVE 50MPH, DUE TO THE TRAFFIC IN THE AREA. THE FOLLOWING DAY, THE HAD IT ON AN INTERSTATE. I NOTICED BETWEEN AROUND 63 AND 74MPH, A HUM AND VIBRATION. I CALLED THE DEALER IMMEDIATELY AND ADVISED THEM OF THE ISSUE. PRIOR TO TAKING THE TRUCK IN FOR THE ISSUE, I RESEARCHED THE MATTER. I LEARNED THIS IS A COMMON PROBLEM WITH THE ALL-WHEEL DRIVE TELLURIDE, NO MATTER THE TRIM LEVEL. THE HYUNDAI PALLISADE AWD IS EXPERIENCING THE SAME ISSUE. BOTH TRUCKS SHARE THE SAME DRIVETRAIN. IT IS BELIEVED THE VIBRATION US BEING CAUSED BY THE REAR DRIVESHAFT BEING OUT OF BALANCE FROM THE FACTORY. AFTER DROPPING MY TRUCK AT THE DEALER, THEY LATER INFORMED ME, UPON REMOVING THE REAR DRIVESHAFT, THE VIBRATION CEASED. THE TECHNICIAN STILL HEARD NOISE COMING FROM THE TRANSFER CASE. UPON CHECKING THE FLUID, THEY FOUND TRACES OF METAL IN IT. I WAS TOLD IT WOULD TAKE A MONTH TO GET A NEW TRANSFER CASE. BEING UNACCEPTABLE TO ME, THEY AGREED TO JUST GET ME A SIMILAR TELLURIDE. THE DEALER HAD TWO OTHER TELLURIDE LX AWD AND SAID THEY'D TEST THEM BEFORE I CAME BACK TO TRY ANOTHER. I WAS CONTACTED AND TOLD ONE TELLURIDE WAS FINE AND THE OTHER HAD THE SAME PROBLEM AS MINE. UPON DRIVING THE ONE THEY SAID WAS GOOD, I FOUND THE VIBRATION WAS TWICE AS BAD AS MINE. I TOLD THE DEALER THIS. THEY WERE TO GET ANOTHER TELLURIDE FROM ANOTHER DEALER. WHEN IT ARRIVED, I WAS TOLD IT WAS FINE. WHEN I DROVE THIS PARTICULAR TELLURIDE, I FIRST HEARD THE NOISE I HEARD IN MY TRUCK AND THE SECOND, BUT NO VIBRATION. AS I CONTINUED TO DRIVE, THE VIBRATION APPEARED AT THE SAME SPEEDS AS THE OTHER TWO. IT BECAME WORSE AND THEN OCCURRED AT BOTH A LOWER AND HIGHER SPEED RANGE. THE SALESMAN EXPERIENCED IT AS WELL. OWNER DIDN'T BELIEVE US, NOR THE SERVICE MANAGER. PLEASE SEE HTTPS://TELLURIDEFORUM.ORG/THREADS/VIBRATION.1108/
Additional Notes:
PURCHASED A BRAND-NEW 2020 KIA TELLURIDE LX, ALL- WHEEL DRIVE. ON THE TEST DRIVE, I COULD NOT GO ABOVE 50MPH, DUE TO THE TRAFFIC IN THE AREA. THE FOLLOWING DAY, THE HAD IT ON AN INTERSTATE. I NOTICED BETWEEN AROUND 63 AND 74MPH, A HUM AND VIBRATION. I CALLED THE DEALER IMMEDIATELY AND ADVISED THEM OF THE ISSUE. PRIOR TO TAKING THE TRUCK IN FOR THE ISSUE, I RESEARCHED THE MATTER. I LEARNED THIS IS A COMMON PROBLEM WITH THE ALL-WHEEL DRIVE TELLURIDE, NO MATTER THE TRIM LEVEL. THE HYUNDAI PALLISADE AWD IS EXPERIENCING THE SAME ISSUE. BOTH TRUCKS SHARE THE SAME DRIVETRAIN. IT IS BELIEVED THE VIBRATION US BEING CAUSED BY THE REAR DRIVESHAFT BEING OUT OF BALANCE FROM THE FACTORY. AFTER DROPPING MY TRUCK AT THE DEALER, THEY LATER INFORMED ME, UPON REMOVING THE REAR DRIVESHAFT, THE VIBRATION CEASED. THE TECHNICIAN STILL HEARD NOISE COMING FROM THE TRANSFER CASE. UPON CHECKING THE FLUID, THEY FOUND TRACES OF METAL IN IT. I WAS TOLD IT WOULD TAKE A MONTH TO GET A NEW TRANSFER CASE. BEING UNACCEPTABLE TO ME, THEY AGREED TO JUST GET ME A SIMILAR TELLURIDE. THE DEALER HAD TWO OTHER TELLURIDE LX AWD AND SAID THEY'D TEST THEM BEFORE I CAME BACK TO TRY ANOTHER. I WAS CONTACTED AND TOLD ONE TELLURIDE WAS FINE AND THE OTHER HAD THE SAME PROBLEM AS MINE. UPON DRIVING THE ONE THEY SAID WAS GOOD, I FOUND THE VIBRATION WAS TWICE AS BAD AS MINE. I TOLD THE DEALER THIS. THEY WERE TO GET ANOTHER TELLURIDE FROM ANOTHER DEALER. WHEN IT ARRIVED, I WAS TOLD IT WAS FINE. WHEN I DROVE THIS PARTICULAR TELLURIDE, I FIRST HEARD THE NOISE I HEARD IN MY TRUCK AND THE SECOND, BUT NO VIBRATION. AS I CONTINUED TO DRIVE, THE VIBRATION APPEARED AT THE SAME SPEEDS AS THE OTHER TWO. IT BECAME WORSE AND THEN OCCURRED AT BOTH A LOWER AND HIGHER SPEED RANGE. THE SALESMAN EXPERIENCED IT AS WELL. OWNER DIDN'T BELIEVE US, NOR THE SERVICE MANAGER. PLEASE SEE HTTPS://TELLURIDEFORUM.ORG/THREADS/VIBRATION.1108/
Mfg Campaign: 11251891
Recall Date: Aug 27, 2019
Kia America, Inc.
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
A SMALL ROCK HIT MY WINDSHIELD AND CRACKED IT.
Corrective Action:
A SMALL ROCK HIT MY WINDSHIELD AND CRACKED IT.
Additional Notes:
A SMALL ROCK HIT MY WINDSHIELD AND CRACKED IT.
Mfg Campaign: 11246189
Recall Date: Aug 24, 2019
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