Complaints & Recalls
Official Safety Recalls - Important!
12 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Kia America, Inc.
Safety Issue:
Kia America, Inc. (Kia) is recalling certain 2016-2022 Sorento, 2021-2022 Sorento Hybrid (HEV), 2022-2023 Sorento Plug-In Hybrid (PHEV), and 2017-2022 Sportage vehicles equipped with a tow hitch harness installed as original equipment, or purchased as an accessory through a Kia dealership. Debris and moisture accumulation on the tow hitch harness module printed circuit board (PCB) may cause an electrical short, which can result in a fire.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: SC249
Recall Date: Sep 19, 2022
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2011-2017 Optima, 2012-2017 Sorento and 2011-2018 Sportage vehicles that previously received an engine replacement under recall number 17V-224, warranty, or the Knock Sensor Detection System (KSDS) Product Improvement Campaign. The high pressure fuel pipe that connects to the fuel pump outlet may have been damaged, misaligned or improperly torqued during the engine replacement procedure, possibly causing a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC172
Recall Date: Dec 19, 2018
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain 2017 Sorento vehicles equipped with 3.3L engines. The engine crankshaft may have been improperly heat treated and may fail.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC153
Recall Date: Sep 21, 2017
Kia Motors America
Safety Issue:
Kia Motors America (Kia) is recalling certain model year 2016-2017 Sorento vehicles manufactured October 27, 2014, to August 25, 2016, and 2017 Sportage vehicles manufactured December 10, 2015, to August 26, 2016. The affected vehicles are equipped with an accessory trailer hitch wiring harness that, due to a malfunction of the tow hitch module, may result in the trailer brake lights being constantly illuminated. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 108, " Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: SC142
Recall Date: Nov 30, 2016
Consumer Complaints
894 ComplaintsKia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The lighting switch assembly has an issue that causes the headlights to turn off at random times. I have only seen it happen when the switch is on the auto setting, but that is the setting I most often use. When the lights go off, the instrument panel display shows that the switch has changed to the parking lights setting, but the physical switch has not been moved. The lights remain off for a few seconds and then switch back to the auto setting. I have also seen issues with the turn signals, such as when I make a left turn and complete the turn, the switch flips to the off position and then the right turn signal turns on by itself. This is a safety risk because the lights randomly turn off at night and it hinders my ability to see in the dark and for other vehicles to see me. It is also a safety risk because other drivers may react based on my turn signal being on, but I don’t intend to move in the direction it is indicating. I have seen this happen multiple times over the past year, but not consistently. The dealer I brought it to was not able to reproduce the issue and did not replace the switch. A dealer has inspected it, but no other parties have. There is no prior warning or messages before it happens.
Corrective Action:
The lighting switch assembly has an issue that causes the headlights to turn off at random times. I have only seen it happen when the switch is on the auto setting, but that is the setting I most often use. When the lights go off, the instrument panel display shows that the switch has changed to the parking lights setting, but the physical switch has not been moved. The lights remain off for a few seconds and then switch back to the auto setting. I have also seen issues with the turn signals, such as when I make a left turn and complete the turn, the switch flips to the off position and then the right turn signal turns on by itself. This is a safety risk because the lights randomly turn off at night and it hinders my ability to see in the dark and for other vehicles to see me. It is also a safety risk because other drivers may react based on my turn signal being on, but I don’t intend to move in the direction it is indicating. I have seen this happen multiple times over the past year, but not consistently. The dealer I brought it to was not able to reproduce the issue and did not replace the switch. A dealer has inspected it, but no other parties have. There is no prior warning or messages before it happens.
Additional Notes:
The lighting switch assembly has an issue that causes the headlights to turn off at random times. I have only seen it happen when the switch is on the auto setting, but that is the setting I most often use. When the lights go off, the instrument panel display shows that the switch has changed to the parking lights setting, but the physical switch has not been moved. The lights remain off for a few seconds and then switch back to the auto setting. I have also seen issues with the turn signals, such as when I make a left turn and complete the turn, the switch flips to the off position and then the right turn signal turns on by itself. This is a safety risk because the lights randomly turn off at night and it hinders my ability to see in the dark and for other vehicles to see me. It is also a safety risk because other drivers may react based on my turn signal being on, but I don’t intend to move in the direction it is indicating. I have seen this happen multiple times over the past year, but not consistently. The dealer I brought it to was not able to reproduce the issue and did not replace the switch. A dealer has inspected it, but no other parties have. There is no prior warning or messages before it happens.
Mfg Campaign: 11494771
Recall Date: Nov 23, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
Mfg Campaign: 11494358
Recall Date: Nov 21, 2022
Kia America, Inc.
Defect Description:
ENGINE AND ENGINE COOLING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated that an oil consumption test was performed on Oct 29th and approximately a month later, the engine had consumed 2 1/2 quarts of oil. There was no oil on the dipstick when checked and the vehicle had not yet been driven 1,000 miles. The vehicle began sputtering with the check engine warning light illuminated. The contact took the vehicle to the dealer; however, the vehicle was not diagnosed. The contact was referred to the dealer where the vehicle was purchased. The contact was informed that the failure could be related to the pistons. The vehicle was not officially diagnosed or repaired. The contact stated that a quart of oil needed to be added occasionally. The manufacturer was made aware of the failure. The approximate failure mileage was 100,008.
Mfg Campaign: 11494358
Recall Date: Nov 21, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
No warning. Engine started knocking. Waiting to hear if repair will be covered by 100000 original owner warranty
Corrective Action:
No warning. Engine started knocking. Waiting to hear if repair will be covered by 100000 original owner warranty
Additional Notes:
No warning. Engine started knocking. Waiting to hear if repair will be covered by 100000 original owner warranty
Mfg Campaign: 11494461
Recall Date: Nov 21, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My 2017 Kia Sorento does not start all the time. I have had both the battery and starter tested and am told they are fine. This makes for a very UNRELIABLE mode of transportation. The car does not start sporadically and leaves me stranded at various times and places. I have been told by several repair places that they have no idea how to fix this... The car eventually starts after a few prayers but no mechanical adjustments are made. Please advise!! Thanks
Corrective Action:
My 2017 Kia Sorento does not start all the time. I have had both the battery and starter tested and am told they are fine. This makes for a very UNRELIABLE mode of transportation. The car does not start sporadically and leaves me stranded at various times and places. I have been told by several repair places that they have no idea how to fix this... The car eventually starts after a few prayers but no mechanical adjustments are made. Please advise!! Thanks
Additional Notes:
My 2017 Kia Sorento does not start all the time. I have had both the battery and starter tested and am told they are fine. This makes for a very UNRELIABLE mode of transportation. The car does not start sporadically and leaves me stranded at various times and places. I have been told by several repair places that they have no idea how to fix this... The car eventually starts after a few prayers but no mechanical adjustments are made. Please advise!! Thanks
Mfg Campaign: 11494336
Recall Date: Nov 20, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
I have two major concerns about my 2017 KIA Sorento (2.2L) OIL CONSUMPTION: The vehicle consumes up to 2-3 quarts of oil within 2-3 months. This is similar to other cases on this site: NHTSA ID Number: 11493012 NHTSA ID Number: 11491117 NHTSA ID Number: 11487580 NHTSA ID Number: 11486757 NHTSA ID Number: 11486544 NHTSA ID Number: 11484553 NHTSA ID Number: 11483621 NHTSA ID Number: 11482245 NHTSA ID Number: 11478518 NHTSA ID Number: 11478115 ENGINE KNOCK/VIBRATION: Now the engine knocks wildly when in idle, and I do not feel safe driving it, and it is the only vehicle I have access to transport my child to their job. My issues are similar to these reports: NHTSA ID Number: 11491104 NHTSA ID Number: 11477401 NHTSA ID Number: 11476366 NHTSA ID Number: 11473881 NHTSA ID Number: 11473534 I have reached out to the dealer, in reference to this, and they will not return my calls. When a mechanic reviewed it, they replaced two Ignition Coils (cylinder1&4) and all of the spark plugs, without any change. This vehicle was purchased in April 2022, and I have nothing but issues with it, and the dealer refuses to take it back or assist me with my concerns. It is very unsafe to drive, but like I shared it is the only vehicle we have. I fear this will not end well. My friend called on my behalf and had this Recall Request Open: 575550
Corrective Action:
I have two major concerns about my 2017 KIA Sorento (2.2L) OIL CONSUMPTION: The vehicle consumes up to 2-3 quarts of oil within 2-3 months. This is similar to other cases on this site: NHTSA ID Number: 11493012 NHTSA ID Number: 11491117 NHTSA ID Number: 11487580 NHTSA ID Number: 11486757 NHTSA ID Number: 11486544 NHTSA ID Number: 11484553 NHTSA ID Number: 11483621 NHTSA ID Number: 11482245 NHTSA ID Number: 11478518 NHTSA ID Number: 11478115 ENGINE KNOCK/VIBRATION: Now the engine knocks wildly when in idle, and I do not feel safe driving it, and it is the only vehicle I have access to transport my child to their job. My issues are similar to these reports: NHTSA ID Number: 11491104 NHTSA ID Number: 11477401 NHTSA ID Number: 11476366 NHTSA ID Number: 11473881 NHTSA ID Number: 11473534 I have reached out to the dealer, in reference to this, and they will not return my calls. When a mechanic reviewed it, they replaced two Ignition Coils (cylinder1&4) and all of the spark plugs, without any change. This vehicle was purchased in April 2022, and I have nothing but issues with it, and the dealer refuses to take it back or assist me with my concerns. It is very unsafe to drive, but like I shared it is the only vehicle we have. I fear this will not end well. My friend called on my behalf and had this Recall Request Open: 575550
Additional Notes:
I have two major concerns about my 2017 KIA Sorento (2.2L) OIL CONSUMPTION: The vehicle consumes up to 2-3 quarts of oil within 2-3 months. This is similar to other cases on this site: NHTSA ID Number: 11493012 NHTSA ID Number: 11491117 NHTSA ID Number: 11487580 NHTSA ID Number: 11486757 NHTSA ID Number: 11486544 NHTSA ID Number: 11484553 NHTSA ID Number: 11483621 NHTSA ID Number: 11482245 NHTSA ID Number: 11478518 NHTSA ID Number: 11478115 ENGINE KNOCK/VIBRATION: Now the engine knocks wildly when in idle, and I do not feel safe driving it, and it is the only vehicle I have access to transport my child to their job. My issues are similar to these reports: NHTSA ID Number: 11491104 NHTSA ID Number: 11477401 NHTSA ID Number: 11476366 NHTSA ID Number: 11473881 NHTSA ID Number: 11473534 I have reached out to the dealer, in reference to this, and they will not return my calls. When a mechanic reviewed it, they replaced two Ignition Coils (cylinder1&4) and all of the spark plugs, without any change. This vehicle was purchased in April 2022, and I have nothing but issues with it, and the dealer refuses to take it back or assist me with my concerns. It is very unsafe to drive, but like I shared it is the only vehicle we have. I fear this will not end well. My friend called on my behalf and had this Recall Request Open: 575550
Mfg Campaign: 11493855
Recall Date: Nov 16, 2022
Kia America, Inc.
Defect Description:
SEAT BELTS
Potential Consequences:
When someone is sitting in the front passenger seat and does NOT have their seat belt on there is no warning alerting the operator of the vehicle, no lights blinking or no bells dinging. I have done a little research and this appears to be common on at least some Kia vehicles. Pretty much every other vehicle I have checked gives some kind of warning if passenger is not buckled. The seatbelt system is part of the restraint system (as I'm sure you know) so I would think that would be a big safety issue.
Corrective Action:
When someone is sitting in the front passenger seat and does NOT have their seat belt on there is no warning alerting the operator of the vehicle, no lights blinking or no bells dinging. I have done a little research and this appears to be common on at least some Kia vehicles. Pretty much every other vehicle I have checked gives some kind of warning if passenger is not buckled. The seatbelt system is part of the restraint system (as I'm sure you know) so I would think that would be a big safety issue.
Additional Notes:
When someone is sitting in the front passenger seat and does NOT have their seat belt on there is no warning alerting the operator of the vehicle, no lights blinking or no bells dinging. I have done a little research and this appears to be common on at least some Kia vehicles. Pretty much every other vehicle I have checked gives some kind of warning if passenger is not buckled. The seatbelt system is part of the restraint system (as I'm sure you know) so I would think that would be a big safety issue.
Mfg Campaign: 11493604
Recall Date: Nov 15, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger’s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger’s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger’s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.
Mfg Campaign: 11493476
Recall Date: Nov 14, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger’s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.
Corrective Action:
The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger’s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.
Additional Notes:
The contact owns a 2017 Kia Sorento. The contact stated upon activating the high beam headlights, both the internal and external lights failed to operate as needed. The contact stated that the lights had to be manually turned off before returning to normal operation. The contact also mentioned that his wife had driven into a ditch and scratched the passenger’s side of the vehicle due to the failure. The vehicle was taken to the dealer where he was given an estimate for a diagnostic test and repair. The manufacturer was not notified of the failure. The failure mileage was 42,600. The VIN was not available.
Mfg Campaign: 11493476
Recall Date: Nov 14, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
The engine has been consuming a lot of oil for some time. Kia did an oil consumption test 12/1/2020 and at that time was using 1.5qt per 1000 miles. They said was OK and acknowledged that a service bulletin was coming out in several weeks that would address the issue (See Receipt). That service bulletin was never issued from Kia. The oil consumption has increased to 330 miles per quart in September of 2022. Now the engine began to miss-fire on 10/27/2022 and consuming more than 200 miles per quart of oil. I believe the engine is now irreversibly damaged and they will not honor the warranty. The car is still within the warranty terms.
Corrective Action:
The engine has been consuming a lot of oil for some time. Kia did an oil consumption test 12/1/2020 and at that time was using 1.5qt per 1000 miles. They said was OK and acknowledged that a service bulletin was coming out in several weeks that would address the issue (See Receipt). That service bulletin was never issued from Kia. The oil consumption has increased to 330 miles per quart in September of 2022. Now the engine began to miss-fire on 10/27/2022 and consuming more than 200 miles per quart of oil. I believe the engine is now irreversibly damaged and they will not honor the warranty. The car is still within the warranty terms.
Additional Notes:
The engine has been consuming a lot of oil for some time. Kia did an oil consumption test 12/1/2020 and at that time was using 1.5qt per 1000 miles. They said was OK and acknowledged that a service bulletin was coming out in several weeks that would address the issue (See Receipt). That service bulletin was never issued from Kia. The oil consumption has increased to 330 miles per quart in September of 2022. Now the engine began to miss-fire on 10/27/2022 and consuming more than 200 miles per quart of oil. I believe the engine is now irreversibly damaged and they will not honor the warranty. The car is still within the warranty terms.
Mfg Campaign: 11493012
Recall Date: Nov 10, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
While headlights are set to "Auto" mode, they will automatically shut off wile driving on multiple occasions. Also, while on "Auto" mode, parked, and vehicle turned off, head lights will turn on. This is a safety issue as driving without headlights is illegal and can cause an accident. Also, if vehicle has headlights on while vehicle is parked and turned off, this can cause the battery to drain and vehicle will not turn on. Enabling it driveable. This is a failure within Kia's electrical system/wiring, and needs to be brought to their attention.
Corrective Action:
While headlights are set to "Auto" mode, they will automatically shut off wile driving on multiple occasions. Also, while on "Auto" mode, parked, and vehicle turned off, head lights will turn on. This is a safety issue as driving without headlights is illegal and can cause an accident. Also, if vehicle has headlights on while vehicle is parked and turned off, this can cause the battery to drain and vehicle will not turn on. Enabling it driveable. This is a failure within Kia's electrical system/wiring, and needs to be brought to their attention.
Additional Notes:
While headlights are set to "Auto" mode, they will automatically shut off wile driving on multiple occasions. Also, while on "Auto" mode, parked, and vehicle turned off, head lights will turn on. This is a safety issue as driving without headlights is illegal and can cause an accident. Also, if vehicle has headlights on while vehicle is parked and turned off, this can cause the battery to drain and vehicle will not turn on. Enabling it driveable. This is a failure within Kia's electrical system/wiring, and needs to be brought to their attention.
Mfg Campaign: 11492965
Recall Date: Nov 9, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
Corrective Action:
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
Additional Notes:
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
Mfg Campaign: 11491587
Recall Date: Oct 31, 2022
Kia America, Inc.
Defect Description:
POWER TRAIN
Potential Consequences:
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
Corrective Action:
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
Additional Notes:
1.Engine is consuming 2-3 quarts of oil every 1,000 miles. Kia consumer services instructed me to pay for an oil diagnostic test- of 4 visits every 1,000 miles- cost of oil changes, engine flush, rental car for 2 days= $800 to date. 2. I am a therapist and travel Ohio for insurance purposes. My vehicle is a converted handicapped accessible vehicle as my significant other had multiple sclerosis, and the purpose of purchasing the car 4 years ago. 3. Yes, the service dept of a local dealer has confirmed the issue. They state that Kia refuses to do anything to resolve the issue of oil running out, engine seizing to work, driver will be killed driving when engine stops and is run into by semi-truck on highway. 4. No warnings. I literally ran out of oil 2 times before I knew it is a problem. The problem started in August of 2022. Under 96,000 miles. Now 102,000. Kia states that due to me being the 2nd owner (purchased at 23,000 miles) that they will not warranty the car at 100,000 as I was let to believe when I purchased it from Freedom Motors in BattleCreek Michigan.
Mfg Campaign: 11491587
Recall Date: Oct 31, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My motor was beginning to make a knocking sound yesterday and I felt unsafe driving it so I parked it
Corrective Action:
My motor was beginning to make a knocking sound yesterday and I felt unsafe driving it so I parked it
Additional Notes:
My motor was beginning to make a knocking sound yesterday and I felt unsafe driving it so I parked it
Mfg Campaign: 11491104
Recall Date: Oct 27, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Corrective Action:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Additional Notes:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Mfg Campaign: 11491117
Recall Date: Oct 27, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Corrective Action:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Additional Notes:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Mfg Campaign: 11491117
Recall Date: Oct 27, 2022
Kia America, Inc.
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Corrective Action:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Additional Notes:
My car has repeatedly completely run out of oil after going 2500 of 5000 miles and the oil leaked into different parts of the car. The car is not drivable and shakes and the engine rattles. None of the dashboard indicators illuminated to indicate an issue, until after the car shut off as I placed it in drive and was trying to accelerate, on 9/24/22. I have only owned the car since 10/2021. This car’s repairs should be covered under NHTSA Recall #20V750.
Mfg Campaign: 11491117
Recall Date: Oct 27, 2022
Kia America, Inc.
Defect Description:
EXTERIOR LIGHTING
Potential Consequences:
Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the "auto" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from "auto" to "on" and the lights react/will work and stay on when switched back to "auto". Mechanic unable to recreate issue. No warning lights, messages, or notice of problematic signals (other than the standard "lights on" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.
Corrective Action:
Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the "auto" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from "auto" to "on" and the lights react/will work and stay on when switched back to "auto". Mechanic unable to recreate issue. No warning lights, messages, or notice of problematic signals (other than the standard "lights on" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.
Additional Notes:
Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the "auto" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from "auto" to "on" and the lights react/will work and stay on when switched back to "auto". Mechanic unable to recreate issue. No warning lights, messages, or notice of problematic signals (other than the standard "lights on" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.
Mfg Campaign: 11491119
Recall Date: Oct 27, 2022
Kia America, Inc.
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the "auto" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from "auto" to "on" and the lights react/will work and stay on when switched back to "auto". Mechanic unable to recreate issue. No warning lights, messages, or notice of problematic signals (other than the standard "lights on" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.
Corrective Action:
Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the "auto" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from "auto" to "on" and the lights react/will work and stay on when switched back to "auto". Mechanic unable to recreate issue. No warning lights, messages, or notice of problematic signals (other than the standard "lights on" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.
Additional Notes:
Intermittently, while driving, day or night, the headlights will turn on or off for about 30 seconds despite the called for sensor setting. For example, if it is dark outside, the sensors will trigger to turn on the headlight and running lights and vise a versa, when the sensors detect sufficient light, the running and headlights will turn off. I have only noticed this happens when the headlights are in the "auto" mode position as I don't keep them any other way. I have only noticed it a couple times when the headlights and/or running lights will turn on during the day (bright enough not to trigger the sensor). HOWEVER, it has happened A LOT at night where the lights will turn OFF WHILE DRIVING which causes panic because I'm driving a death machine blindly (nothing bright to mistakenly trigger sensor/no overhead lighting or approaching vehicles, i.e. pitch black). I have not been able to recreate it on demand and it has an unknown, unbiased pattern. I would say that it occurs weekly, up to 2 times per week. I feel that it has happened more often a few seconds after straightening from a turn using the turning signal (but I always use my turning signal). The direction of turn doesn't factor, it'll do it turning left or right. There has been a couple times where I almost have driven off the road and/or hit unseen objects because of having no lights. This has happened enough at night when the lights unwantedly turn off, that I have learned to quickly switch the lights from "auto" to "on" and the lights react/will work and stay on when switched back to "auto". Mechanic unable to recreate issue. No warning lights, messages, or notice of problematic signals (other than the standard "lights on" notification. The attached picture was taken at 4:06 pm on July 29, 2022. It was a hot, sunny day and I was doing 53 on the highway (straight/no curves). My running lights turned on long enough for me to pull out my phone and take a picture.
Mfg Campaign: 11491119
Recall Date: Oct 27, 2022
Kia America, Inc.
Defect Description:
ENGINE
Potential Consequences:
2017 Kia Sorrento burns excessive amounts of oil between oil changes, more than 4 quarts. Eyebrow and rear parking lights come on their own, even after the car has been off for several hours without touching Kia or keys.
Corrective Action:
2017 Kia Sorrento burns excessive amounts of oil between oil changes, more than 4 quarts. Eyebrow and rear parking lights come on their own, even after the car has been off for several hours without touching Kia or keys.
Additional Notes:
2017 Kia Sorrento burns excessive amounts of oil between oil changes, more than 4 quarts. Eyebrow and rear parking lights come on their own, even after the car has been off for several hours without touching Kia or keys.
Mfg Campaign: 11490421
Recall Date: Oct 22, 2022
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