Complaints & Recalls
Official Safety Recalls - Important!
15 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2024 Jeep Wrangler vehicles. The wiring harness for the rearview camera and the center brake light may short circuit, which can disable the rearview camera image and center brake light. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 111, "Rear Visibility" and 108, "Lamps, Reflective Devices, and Associated Equipment."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 77B
Recall Date: Sep 12, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2024 Jeep Gladiator and 2018-2024 Jeep Wrangler vehicles. The instrument panel cluster may experience an internal short circuit and fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 101, "Controls and Displays."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 30B
Recall Date: Sep 5, 2024
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler vehicles. A stud on the frame assembly may puncture the fuel tank in a crash, which can result in a fuel leak.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 28A
Recall Date: Mar 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2023 Jeep Wrangler, and 2020-2023 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: 19A
Recall Date: Feb 23, 2023
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2022 Jeep Wrangler, Ram 1500, and 2021-2022 Jeep Gladiator vehicles equipped with 3.0L diesel engines. The high pressure fuel pump (HPFP) may fail, causing an engine stall.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z96
Recall Date: Oct 13, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020-2021 Jeep Wrangler, RAM 1500 and 2021 Jeep Gladiator vehicles. A radio software error may prevent the rearview image from displaying. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Z86
Recall Date: Aug 25, 2022
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2020 Jeep Wrangler vehicles equipped with the 2.0 Liter engine. A cracked fuel supply line connector may leak fuel into the engine compartment.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Mfg Campaign: Y10
Recall Date: Aug 26, 2021
Chrysler (fca Us, Llc)
Safety Issue:
Chrysler (FCA US, LLC) is recalling certain 2018-2021 Jeep Wrangler and 2020-2021 Jeep Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: Y01
Recall Date: Jan 28, 2021
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W30-W37
Recall Date: Apr 2, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018-2020 Jeep Wrangler and 2020 Gladiator vehicles equipped with manual transmissions. The clutch pressure plate may overheat and fracture.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W12
Recall Date: Mar 3, 2020
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Wrangler vehicles. The left side lower control arm bracket and weld may not be correctly positioned.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: W01
Recall Date: Jan 24, 2020
Consumer Complaints
617 ComplaintsChrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I BOUGHT A NEW JEEP. WHEN I TEST DROVE IT I NOTIONED THE STEELING WAS WANDERINF FROM LEFT TO RIGHT. I TOLD THE DEALER AND THEY SAID IT WAS HOW ALL JEEPS DROVE "JEEP THING" THRY SAID. WHEN I DROVE ON THE HIGHWAY ,IT WAS WORSE AND DANDEROUS TO DRVE,SO I TOOK IT BACK TO DEALER NEAR ME AND THEY DROVE IT AND SAD IT WAS FINE. WHAT CAN I DO.
Corrective Action:
I BOUGHT A NEW JEEP. WHEN I TEST DROVE IT I NOTIONED THE STEELING WAS WANDERINF FROM LEFT TO RIGHT. I TOLD THE DEALER AND THEY SAID IT WAS HOW ALL JEEPS DROVE "JEEP THING" THRY SAID. WHEN I DROVE ON THE HIGHWAY ,IT WAS WORSE AND DANDEROUS TO DRVE,SO I TOOK IT BACK TO DEALER NEAR ME AND THEY DROVE IT AND SAD IT WAS FINE. WHAT CAN I DO.
Additional Notes:
I BOUGHT A NEW JEEP. WHEN I TEST DROVE IT I NOTIONED THE STEELING WAS WANDERINF FROM LEFT TO RIGHT. I TOLD THE DEALER AND THEY SAID IT WAS HOW ALL JEEPS DROVE "JEEP THING" THRY SAID. WHEN I DROVE ON THE HIGHWAY ,IT WAS WORSE AND DANDEROUS TO DRVE,SO I TOOK IT BACK TO DEALER NEAR ME AND THEY DROVE IT AND SAD IT WAS FINE. WHAT CAN I DO.
Mfg Campaign: 11352732
Recall Date: Sep 2, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
STEERING WANDERING AT HIGHWAY SPEEDS. STEERING WHEEL FEELS LOOSER AND LOOSER IN COMPARISON TO WHEN I FIRST BOUGHT THE VEHICLE. AT ONLY 3K MILES THE STEERING SHOULD NOT FEEL THIS LOOSE.
Corrective Action:
STEERING WANDERING AT HIGHWAY SPEEDS. STEERING WHEEL FEELS LOOSER AND LOOSER IN COMPARISON TO WHEN I FIRST BOUGHT THE VEHICLE. AT ONLY 3K MILES THE STEERING SHOULD NOT FEEL THIS LOOSE.
Additional Notes:
STEERING WANDERING AT HIGHWAY SPEEDS. STEERING WHEEL FEELS LOOSER AND LOOSER IN COMPARISON TO WHEN I FIRST BOUGHT THE VEHICLE. AT ONLY 3K MILES THE STEERING SHOULD NOT FEEL THIS LOOSE.
Mfg Campaign: 11352412
Recall Date: Sep 1, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE IS CONSTANTLY VEERING LEFT AND RIGHT RESULTING IN CONSTANT STEERING CORRECTION. FVC HAS ACKNOWLEDGE WITH A BULLETIN AND FIX BUT NO RECALL SO DEALER WON'T FIX IT.
Corrective Action:
VEHICLE IS CONSTANTLY VEERING LEFT AND RIGHT RESULTING IN CONSTANT STEERING CORRECTION. FVC HAS ACKNOWLEDGE WITH A BULLETIN AND FIX BUT NO RECALL SO DEALER WON'T FIX IT.
Additional Notes:
VEHICLE IS CONSTANTLY VEERING LEFT AND RIGHT RESULTING IN CONSTANT STEERING CORRECTION. FVC HAS ACKNOWLEDGE WITH A BULLETIN AND FIX BUT NO RECALL SO DEALER WON'T FIX IT.
Mfg Campaign: 11352224
Recall Date: Aug 31, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
AT SPEEDS ABOVE 40MPH THE VEHICLE JUST WANTS TO WANDER USUALLY TO THE DRIVERS SIDE. HAVE TO CONSTANTLY OVER CORRECT TO KEEP IT STRAIGHT. THERE IS A BAD LEAK ALLOWING OUTSIDE AIR TO ENTER THE VEHICLE ON THE DRIVERS SIDE.
Corrective Action:
AT SPEEDS ABOVE 40MPH THE VEHICLE JUST WANTS TO WANDER USUALLY TO THE DRIVERS SIDE. HAVE TO CONSTANTLY OVER CORRECT TO KEEP IT STRAIGHT. THERE IS A BAD LEAK ALLOWING OUTSIDE AIR TO ENTER THE VEHICLE ON THE DRIVERS SIDE.
Additional Notes:
AT SPEEDS ABOVE 40MPH THE VEHICLE JUST WANTS TO WANDER USUALLY TO THE DRIVERS SIDE. HAVE TO CONSTANTLY OVER CORRECT TO KEEP IT STRAIGHT. THERE IS A BAD LEAK ALLOWING OUTSIDE AIR TO ENTER THE VEHICLE ON THE DRIVERS SIDE.
Mfg Campaign: 11352067
Recall Date: Aug 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
AT SPEEDS ABOVE 40MPH THE VEHICLE JUST WANTS TO WANDER USUALLY TO THE DRIVERS SIDE. HAVE TO CONSTANTLY OVER CORRECT TO KEEP IT STRAIGHT. THERE IS A BAD LEAK ALLOWING OUTSIDE AIR TO ENTER THE VEHICLE ON THE DRIVERS SIDE.
Corrective Action:
AT SPEEDS ABOVE 40MPH THE VEHICLE JUST WANTS TO WANDER USUALLY TO THE DRIVERS SIDE. HAVE TO CONSTANTLY OVER CORRECT TO KEEP IT STRAIGHT. THERE IS A BAD LEAK ALLOWING OUTSIDE AIR TO ENTER THE VEHICLE ON THE DRIVERS SIDE.
Additional Notes:
AT SPEEDS ABOVE 40MPH THE VEHICLE JUST WANTS TO WANDER USUALLY TO THE DRIVERS SIDE. HAVE TO CONSTANTLY OVER CORRECT TO KEEP IT STRAIGHT. THERE IS A BAD LEAK ALLOWING OUTSIDE AIR TO ENTER THE VEHICLE ON THE DRIVERS SIDE.
Mfg Campaign: 11352067
Recall Date: Aug 30, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
I AM LEASING THIS VEHICLE, BRAND NEW AT ONLY 8 MILES IT WAS ALREADY PULLING TO THE SIDES WHEN ON HIGHWAY. AT FIRST I THOUGHT IT'S A JEEP THING SINCE IT'S FIRST TIME DRIVING A JEEP, BUT I REALIZED IT'S UNSAFE ON HIGHWAY IT KEEPS PULLING TO THE SIDES! SO I RESEARCHED ONLINE AND FOUND MANY OTHERS ARE REPORTING THIS WITH THE 2020 AND 2019 WRANGLERS.
Corrective Action:
I AM LEASING THIS VEHICLE, BRAND NEW AT ONLY 8 MILES IT WAS ALREADY PULLING TO THE SIDES WHEN ON HIGHWAY. AT FIRST I THOUGHT IT'S A JEEP THING SINCE IT'S FIRST TIME DRIVING A JEEP, BUT I REALIZED IT'S UNSAFE ON HIGHWAY IT KEEPS PULLING TO THE SIDES! SO I RESEARCHED ONLINE AND FOUND MANY OTHERS ARE REPORTING THIS WITH THE 2020 AND 2019 WRANGLERS.
Additional Notes:
I AM LEASING THIS VEHICLE, BRAND NEW AT ONLY 8 MILES IT WAS ALREADY PULLING TO THE SIDES WHEN ON HIGHWAY. AT FIRST I THOUGHT IT'S A JEEP THING SINCE IT'S FIRST TIME DRIVING A JEEP, BUT I REALIZED IT'S UNSAFE ON HIGHWAY IT KEEPS PULLING TO THE SIDES! SO I RESEARCHED ONLINE AND FOUND MANY OTHERS ARE REPORTING THIS WITH THE 2020 AND 2019 WRANGLERS.
Mfg Campaign: 11352022
Recall Date: Aug 29, 2020
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
VEHICLE WOBBLES OVER 70 MPH SPEED LIMIT IS 75. GETS WORSE OVER UN EVEN ROAD OF SPEED BUMP AT ANY SPEED. FEEL LIKE THE WHOLE JEEP IS GOING COME APART. ALSO WHILE DRIVING THE SCREEN JUST GLITCH EVERY 10-SECOND. IT GETS WORSE USING CARPLAY
Corrective Action:
VEHICLE WOBBLES OVER 70 MPH SPEED LIMIT IS 75. GETS WORSE OVER UN EVEN ROAD OF SPEED BUMP AT ANY SPEED. FEEL LIKE THE WHOLE JEEP IS GOING COME APART. ALSO WHILE DRIVING THE SCREEN JUST GLITCH EVERY 10-SECOND. IT GETS WORSE USING CARPLAY
Additional Notes:
VEHICLE WOBBLES OVER 70 MPH SPEED LIMIT IS 75. GETS WORSE OVER UN EVEN ROAD OF SPEED BUMP AT ANY SPEED. FEEL LIKE THE WHOLE JEEP IS GOING COME APART. ALSO WHILE DRIVING THE SCREEN JUST GLITCH EVERY 10-SECOND. IT GETS WORSE USING CARPLAY
Mfg Campaign: 11351535
Recall Date: Aug 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE WOBBLES OVER 70 MPH SPEED LIMIT IS 75. GETS WORSE OVER UN EVEN ROAD OF SPEED BUMP AT ANY SPEED. FEEL LIKE THE WHOLE JEEP IS GOING COME APART. ALSO WHILE DRIVING THE SCREEN JUST GLITCH EVERY 10-SECOND. IT GETS WORSE USING CARPLAY
Corrective Action:
VEHICLE WOBBLES OVER 70 MPH SPEED LIMIT IS 75. GETS WORSE OVER UN EVEN ROAD OF SPEED BUMP AT ANY SPEED. FEEL LIKE THE WHOLE JEEP IS GOING COME APART. ALSO WHILE DRIVING THE SCREEN JUST GLITCH EVERY 10-SECOND. IT GETS WORSE USING CARPLAY
Additional Notes:
VEHICLE WOBBLES OVER 70 MPH SPEED LIMIT IS 75. GETS WORSE OVER UN EVEN ROAD OF SPEED BUMP AT ANY SPEED. FEEL LIKE THE WHOLE JEEP IS GOING COME APART. ALSO WHILE DRIVING THE SCREEN JUST GLITCH EVERY 10-SECOND. IT GETS WORSE USING CARPLAY
Mfg Campaign: 11351535
Recall Date: Aug 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING IS LOOSE AND VEHICLE WANDERS AT HIGHWAY SPEED. IT'S VERY DIFFICULT TO KEEP IN A STRAIGHT LINE AT HIGHWAY SPEED. FEELS EXTREMELY UNSAFE. DEALER SAYS THIS IS "NORMAL" FOR A JEEP.
Corrective Action:
THE STEERING IS LOOSE AND VEHICLE WANDERS AT HIGHWAY SPEED. IT'S VERY DIFFICULT TO KEEP IN A STRAIGHT LINE AT HIGHWAY SPEED. FEELS EXTREMELY UNSAFE. DEALER SAYS THIS IS "NORMAL" FOR A JEEP.
Additional Notes:
THE STEERING IS LOOSE AND VEHICLE WANDERS AT HIGHWAY SPEED. IT'S VERY DIFFICULT TO KEEP IN A STRAIGHT LINE AT HIGHWAY SPEED. FEELS EXTREMELY UNSAFE. DEALER SAYS THIS IS "NORMAL" FOR A JEEP.
Mfg Campaign: 11351653
Recall Date: Aug 27, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
ON 4 OCCASIONS, THE VEHICLE DEMONSTRATED SUDDEN UNINTENDED ACCELERATION. ALL EVENTS OCCURRED WHILE COMING TO A GRADUAL STOP APPLYING THE BRAKES NORMALLY. EACH TIME, THE VEHICLE ENGINE SUDDENLY REVVED HIGH AND SHOT FORWARD [INTO AN INTERSECTION ONCE THROUGH A STOP SIGN!]. ON ALL OCCASIONS, THE ACCELERATOR PEDDLE WAS NOT DEPRESSED AND THE FLOOR MAT WAS NOT INTERFERING. ONLY BY SPLIT-SECOND RESPONSE ON MY PART WAS I ABLE TO AVOID A COLLISION WITH THE VEHICLE IN FRONT OF ME. IT HAPPENED OVER SEVERAL DAYS--NOT JUST A SINGLE PERIOD OR SESSION.
Corrective Action:
ON 4 OCCASIONS, THE VEHICLE DEMONSTRATED SUDDEN UNINTENDED ACCELERATION. ALL EVENTS OCCURRED WHILE COMING TO A GRADUAL STOP APPLYING THE BRAKES NORMALLY. EACH TIME, THE VEHICLE ENGINE SUDDENLY REVVED HIGH AND SHOT FORWARD [INTO AN INTERSECTION ONCE THROUGH A STOP SIGN!]. ON ALL OCCASIONS, THE ACCELERATOR PEDDLE WAS NOT DEPRESSED AND THE FLOOR MAT WAS NOT INTERFERING. ONLY BY SPLIT-SECOND RESPONSE ON MY PART WAS I ABLE TO AVOID A COLLISION WITH THE VEHICLE IN FRONT OF ME. IT HAPPENED OVER SEVERAL DAYS--NOT JUST A SINGLE PERIOD OR SESSION.
Additional Notes:
ON 4 OCCASIONS, THE VEHICLE DEMONSTRATED SUDDEN UNINTENDED ACCELERATION. ALL EVENTS OCCURRED WHILE COMING TO A GRADUAL STOP APPLYING THE BRAKES NORMALLY. EACH TIME, THE VEHICLE ENGINE SUDDENLY REVVED HIGH AND SHOT FORWARD [INTO AN INTERSECTION ONCE THROUGH A STOP SIGN!]. ON ALL OCCASIONS, THE ACCELERATOR PEDDLE WAS NOT DEPRESSED AND THE FLOOR MAT WAS NOT INTERFERING. ONLY BY SPLIT-SECOND RESPONSE ON MY PART WAS I ABLE TO AVOID A COLLISION WITH THE VEHICLE IN FRONT OF ME. IT HAPPENED OVER SEVERAL DAYS--NOT JUST A SINGLE PERIOD OR SESSION.
Mfg Campaign: 11349684
Recall Date: Aug 16, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
THE STEERING WHEEL CAN BE TURNED FROM TOP DEAD CENTER AN INCH IN EITHER DIRECTION WITH THE VEHICLE TURNING. THIS IS MORE NOTICEABLE ON HIGHWAY WHERE IT WORRIES ME THE MOST. I CAN TELL THE DIFFERENCE BETWEEN THE VEHICLE BEING PUSHED BY THE WIND AND WHEN THE STEERING IS NOT RESPONDING. SINCE THIS VEHICLE IS TOP HEAVY, I DO NOT WANT TO OVER TURN TO MAKE UP FOR THE LACK OF STEERING RESPONSE. AN EXAMPLE OF THE ISSUE IS AS FOLLOWS: ON THE HIGHWAY WHEN BETWEEN TWO VEHICLES, THE VEHICLE TO THE RIGHT COMES CLOSER. TO COUNTER ACT THIS I TURN SLIGHTLY LEFT AND IT TAKES ABOUT 2 INCHES OF WHEEL TURN BEFORE THE STEERING REACTS AND GOES LEFT. THIS DELAY I FEEL IS VERY UNSAFE AND MAY LEAD TO AN ACCIDENT. ALSO THIS STEERING ISSUES CAUSE ME TO CONSTANTLY CORRECTING STEERING WHEEL WHILE DRIVING STRAIGHT. THE VEHICLE IS CONSTANTLY GOING FROM LANE MARKER TO LANE MARKER EVEN WITH STEERING CORRECTION. IT'S LIKE A DRUNK DRIVER IS DRIVING MY VEHICLE. I HAVE VIDEO SHOWING HOW MUCH THE STEERING CAN MOVE WITHOUT RESPONSE BUT NOTICED I CANNOT UPLOAD VIDEO.
Corrective Action:
THE STEERING WHEEL CAN BE TURNED FROM TOP DEAD CENTER AN INCH IN EITHER DIRECTION WITH THE VEHICLE TURNING. THIS IS MORE NOTICEABLE ON HIGHWAY WHERE IT WORRIES ME THE MOST. I CAN TELL THE DIFFERENCE BETWEEN THE VEHICLE BEING PUSHED BY THE WIND AND WHEN THE STEERING IS NOT RESPONDING. SINCE THIS VEHICLE IS TOP HEAVY, I DO NOT WANT TO OVER TURN TO MAKE UP FOR THE LACK OF STEERING RESPONSE. AN EXAMPLE OF THE ISSUE IS AS FOLLOWS: ON THE HIGHWAY WHEN BETWEEN TWO VEHICLES, THE VEHICLE TO THE RIGHT COMES CLOSER. TO COUNTER ACT THIS I TURN SLIGHTLY LEFT AND IT TAKES ABOUT 2 INCHES OF WHEEL TURN BEFORE THE STEERING REACTS AND GOES LEFT. THIS DELAY I FEEL IS VERY UNSAFE AND MAY LEAD TO AN ACCIDENT. ALSO THIS STEERING ISSUES CAUSE ME TO CONSTANTLY CORRECTING STEERING WHEEL WHILE DRIVING STRAIGHT. THE VEHICLE IS CONSTANTLY GOING FROM LANE MARKER TO LANE MARKER EVEN WITH STEERING CORRECTION. IT'S LIKE A DRUNK DRIVER IS DRIVING MY VEHICLE. I HAVE VIDEO SHOWING HOW MUCH THE STEERING CAN MOVE WITHOUT RESPONSE BUT NOTICED I CANNOT UPLOAD VIDEO.
Additional Notes:
THE STEERING WHEEL CAN BE TURNED FROM TOP DEAD CENTER AN INCH IN EITHER DIRECTION WITH THE VEHICLE TURNING. THIS IS MORE NOTICEABLE ON HIGHWAY WHERE IT WORRIES ME THE MOST. I CAN TELL THE DIFFERENCE BETWEEN THE VEHICLE BEING PUSHED BY THE WIND AND WHEN THE STEERING IS NOT RESPONDING. SINCE THIS VEHICLE IS TOP HEAVY, I DO NOT WANT TO OVER TURN TO MAKE UP FOR THE LACK OF STEERING RESPONSE. AN EXAMPLE OF THE ISSUE IS AS FOLLOWS: ON THE HIGHWAY WHEN BETWEEN TWO VEHICLES, THE VEHICLE TO THE RIGHT COMES CLOSER. TO COUNTER ACT THIS I TURN SLIGHTLY LEFT AND IT TAKES ABOUT 2 INCHES OF WHEEL TURN BEFORE THE STEERING REACTS AND GOES LEFT. THIS DELAY I FEEL IS VERY UNSAFE AND MAY LEAD TO AN ACCIDENT. ALSO THIS STEERING ISSUES CAUSE ME TO CONSTANTLY CORRECTING STEERING WHEEL WHILE DRIVING STRAIGHT. THE VEHICLE IS CONSTANTLY GOING FROM LANE MARKER TO LANE MARKER EVEN WITH STEERING CORRECTION. IT'S LIKE A DRUNK DRIVER IS DRIVING MY VEHICLE. I HAVE VIDEO SHOWING HOW MUCH THE STEERING CAN MOVE WITHOUT RESPONSE BUT NOTICED I CANNOT UPLOAD VIDEO.
Mfg Campaign: 11349361
Recall Date: Aug 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
VEHICLE CHASSIS VIBRATION AT ROUGHLY 83 MPH AND 2100 RPM IN GEAR 7. VIBRATION SEEMS BE COMING FROM CENTER OF VEHICLES BASE NEAR GEAR SELECTOR. IT IS MORE NOTICEABLE UNDER LOAD. VIBRATION ECHOS THROUGH VEHICLE WITH A HARMONIC SOUND.
Corrective Action:
VEHICLE CHASSIS VIBRATION AT ROUGHLY 83 MPH AND 2100 RPM IN GEAR 7. VIBRATION SEEMS BE COMING FROM CENTER OF VEHICLES BASE NEAR GEAR SELECTOR. IT IS MORE NOTICEABLE UNDER LOAD. VIBRATION ECHOS THROUGH VEHICLE WITH A HARMONIC SOUND.
Additional Notes:
VEHICLE CHASSIS VIBRATION AT ROUGHLY 83 MPH AND 2100 RPM IN GEAR 7. VIBRATION SEEMS BE COMING FROM CENTER OF VEHICLES BASE NEAR GEAR SELECTOR. IT IS MORE NOTICEABLE UNDER LOAD. VIBRATION ECHOS THROUGH VEHICLE WITH A HARMONIC SOUND.
Mfg Campaign: 11349362
Recall Date: Aug 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
VEHICLE WANDERS LEFT AND RIGHT AT CITY SPEEDS AND WORSE AT HIGHWAY SPEEDS. STEERING WHEEL HAS A 'DEAD ZONE' WITH NO REACTION IN WHEEL MOVEMENT. TOO MUCH VEHICLE WANDER WHEN TRYING TO SIMPLY DRIVE STRAIGHT, LIKELY TO CAUSE LOSS OF CONTROL IN ANY INCLEMENT WEATHER. FCA HAS ISSUED A NEW SERVICE BULLETIN FOR REPAIR TO ALL JL AND JT MODEL JEEPS. HAS BEEN AN ISSUE SINCE PURCHASE IN JULY AND IS STILL AN ISSUE 500 MILES LATER. A VERY COMMON ISSUE WITH ALL 2018-2020 WRANGLERS THAT FIAT CHRYSLER HAS YET TO FIX.
Corrective Action:
VEHICLE WANDERS LEFT AND RIGHT AT CITY SPEEDS AND WORSE AT HIGHWAY SPEEDS. STEERING WHEEL HAS A 'DEAD ZONE' WITH NO REACTION IN WHEEL MOVEMENT. TOO MUCH VEHICLE WANDER WHEN TRYING TO SIMPLY DRIVE STRAIGHT, LIKELY TO CAUSE LOSS OF CONTROL IN ANY INCLEMENT WEATHER. FCA HAS ISSUED A NEW SERVICE BULLETIN FOR REPAIR TO ALL JL AND JT MODEL JEEPS. HAS BEEN AN ISSUE SINCE PURCHASE IN JULY AND IS STILL AN ISSUE 500 MILES LATER. A VERY COMMON ISSUE WITH ALL 2018-2020 WRANGLERS THAT FIAT CHRYSLER HAS YET TO FIX.
Additional Notes:
VEHICLE WANDERS LEFT AND RIGHT AT CITY SPEEDS AND WORSE AT HIGHWAY SPEEDS. STEERING WHEEL HAS A 'DEAD ZONE' WITH NO REACTION IN WHEEL MOVEMENT. TOO MUCH VEHICLE WANDER WHEN TRYING TO SIMPLY DRIVE STRAIGHT, LIKELY TO CAUSE LOSS OF CONTROL IN ANY INCLEMENT WEATHER. FCA HAS ISSUED A NEW SERVICE BULLETIN FOR REPAIR TO ALL JL AND JT MODEL JEEPS. HAS BEEN AN ISSUE SINCE PURCHASE IN JULY AND IS STILL AN ISSUE 500 MILES LATER. A VERY COMMON ISSUE WITH ALL 2018-2020 WRANGLERS THAT FIAT CHRYSLER HAS YET TO FIX.
Mfg Campaign: 11349584
Recall Date: Aug 15, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
JUST BOUGHT THIS 2020 JEEP SAHARA JULY 2020 AND THE STEERING IS ALL OVER THE PLACE. YOU MUST FIGHT THIS JEEP TO DRIVE IT ANYWHERE , IF YOU TAKE YOU EYES OFF THE ROAD FOR A SECOND YOU COULD BE IN A DITCH. IT PULLS LEFT. TOOK IT TO THE DEALER WITH 1000 MILES ON IT AND THEY DID A FRONT END ALIGNMENT TO NO AVAIL. SO I TOOK IT BACK THE SAME DAY A LEFT IT. STILL NOT FIXED, BUT THEY TELL ME IT IS NORMAL.
Corrective Action:
JUST BOUGHT THIS 2020 JEEP SAHARA JULY 2020 AND THE STEERING IS ALL OVER THE PLACE. YOU MUST FIGHT THIS JEEP TO DRIVE IT ANYWHERE , IF YOU TAKE YOU EYES OFF THE ROAD FOR A SECOND YOU COULD BE IN A DITCH. IT PULLS LEFT. TOOK IT TO THE DEALER WITH 1000 MILES ON IT AND THEY DID A FRONT END ALIGNMENT TO NO AVAIL. SO I TOOK IT BACK THE SAME DAY A LEFT IT. STILL NOT FIXED, BUT THEY TELL ME IT IS NORMAL.
Additional Notes:
JUST BOUGHT THIS 2020 JEEP SAHARA JULY 2020 AND THE STEERING IS ALL OVER THE PLACE. YOU MUST FIGHT THIS JEEP TO DRIVE IT ANYWHERE , IF YOU TAKE YOU EYES OFF THE ROAD FOR A SECOND YOU COULD BE IN A DITCH. IT PULLS LEFT. TOOK IT TO THE DEALER WITH 1000 MILES ON IT AND THEY DID A FRONT END ALIGNMENT TO NO AVAIL. SO I TOOK IT BACK THE SAME DAY A LEFT IT. STILL NOT FIXED, BUT THEY TELL ME IT IS NORMAL.
Mfg Campaign: 11348819
Recall Date: Aug 12, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
HI, I HAVE A 2020 JEEP WRANGLER UNLIMITED SAHARA. THE STEERING HAS A PROBLEM WITH WANDERING ALL OVER THE ROAD. IT WORSENS AT HIGHER SPEEDS. I TOOK IT BACK TO THE DEALERSHIP FOR SERVICE ON THIS PROBLEM. AND WAS TOLD THERE IS NO FIX FOR THE WANDERING ISSUE WITH THE STEERING BOX. THE ISSUE STILL PERSISTS AND I'M AFRAID TO DRIVE IT ON THE HIGHWAY AT HIGH SPEED. PLEASE SEND ME A CASE NUMBER AND HOW TO PROCEED TO HAVE THIS REPAIRED. THERE ARE NUMEROUS WRANGLER OWNERS ON THE INTERNET FORUMS WITH THE SAME SAFETY CONCERNS AS ME. THANK YOU, GIUSEPPA
Corrective Action:
HI, I HAVE A 2020 JEEP WRANGLER UNLIMITED SAHARA. THE STEERING HAS A PROBLEM WITH WANDERING ALL OVER THE ROAD. IT WORSENS AT HIGHER SPEEDS. I TOOK IT BACK TO THE DEALERSHIP FOR SERVICE ON THIS PROBLEM. AND WAS TOLD THERE IS NO FIX FOR THE WANDERING ISSUE WITH THE STEERING BOX. THE ISSUE STILL PERSISTS AND I'M AFRAID TO DRIVE IT ON THE HIGHWAY AT HIGH SPEED. PLEASE SEND ME A CASE NUMBER AND HOW TO PROCEED TO HAVE THIS REPAIRED. THERE ARE NUMEROUS WRANGLER OWNERS ON THE INTERNET FORUMS WITH THE SAME SAFETY CONCERNS AS ME. THANK YOU, GIUSEPPA
Additional Notes:
HI, I HAVE A 2020 JEEP WRANGLER UNLIMITED SAHARA. THE STEERING HAS A PROBLEM WITH WANDERING ALL OVER THE ROAD. IT WORSENS AT HIGHER SPEEDS. I TOOK IT BACK TO THE DEALERSHIP FOR SERVICE ON THIS PROBLEM. AND WAS TOLD THERE IS NO FIX FOR THE WANDERING ISSUE WITH THE STEERING BOX. THE ISSUE STILL PERSISTS AND I'M AFRAID TO DRIVE IT ON THE HIGHWAY AT HIGH SPEED. PLEASE SEND ME A CASE NUMBER AND HOW TO PROCEED TO HAVE THIS REPAIRED. THERE ARE NUMEROUS WRANGLER OWNERS ON THE INTERNET FORUMS WITH THE SAME SAFETY CONCERNS AS ME. THANK YOU, GIUSEPPA
Mfg Campaign: 11348586
Recall Date: Aug 11, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
2020 JEEP WRANGLER BOUGHT JULY 16 2020 HAD 35 MILES AND NOW IT IS 1000 MILES. WHILE DRIVING AT ALL SPEEDS VEHICLE DRIFTS LEFT TO RIGHT, YOU CONSTANTLY NEED TO BE CORRECTING STEERING TO KEEP VEHICLE IN YOUR OWN LANE. STEERING GET WORSE AT SPEEDS ABOVE 40 MPH. YOU NEED TO BE MOVING STEERING WHEEL BACK AND FORTH TO KEEP VEHICLE STRAIGHT AND THEN WITHOUT WARNING YOU ARE BEING JERKED INTO OTHER LANE. I WILL NOT LET ANY OTHER FAMILY MEMBER DRIVE JEEP UNTIL THEY FIX THIS ISSUE.
Corrective Action:
2020 JEEP WRANGLER BOUGHT JULY 16 2020 HAD 35 MILES AND NOW IT IS 1000 MILES. WHILE DRIVING AT ALL SPEEDS VEHICLE DRIFTS LEFT TO RIGHT, YOU CONSTANTLY NEED TO BE CORRECTING STEERING TO KEEP VEHICLE IN YOUR OWN LANE. STEERING GET WORSE AT SPEEDS ABOVE 40 MPH. YOU NEED TO BE MOVING STEERING WHEEL BACK AND FORTH TO KEEP VEHICLE STRAIGHT AND THEN WITHOUT WARNING YOU ARE BEING JERKED INTO OTHER LANE. I WILL NOT LET ANY OTHER FAMILY MEMBER DRIVE JEEP UNTIL THEY FIX THIS ISSUE.
Additional Notes:
2020 JEEP WRANGLER BOUGHT JULY 16 2020 HAD 35 MILES AND NOW IT IS 1000 MILES. WHILE DRIVING AT ALL SPEEDS VEHICLE DRIFTS LEFT TO RIGHT, YOU CONSTANTLY NEED TO BE CORRECTING STEERING TO KEEP VEHICLE IN YOUR OWN LANE. STEERING GET WORSE AT SPEEDS ABOVE 40 MPH. YOU NEED TO BE MOVING STEERING WHEEL BACK AND FORTH TO KEEP VEHICLE STRAIGHT AND THEN WITHOUT WARNING YOU ARE BEING JERKED INTO OTHER LANE. I WILL NOT LET ANY OTHER FAMILY MEMBER DRIVE JEEP UNTIL THEY FIX THIS ISSUE.
Mfg Campaign: 11344288
Recall Date: Aug 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I HAVE BEEN BACK TO THE DEALERSHIP MULTIPLE TIMES, 4 SOFT TOP REPLACEMENT AND OR REPAIRS ALSO OTHER VISITS... ALSO 1 SOFT TOP REPLACEMENT. WATER LEAKS, TOP LITERALLY COMING OFF/ OUT OF FRAME AT SPEEDS OVER 30 MPH. 2 OF THE TOPS HAD FRICTION BURN/ TEARS AND THE 3RD IS DOING THE SAME THING BUT WORSE. CARPETS ARE SATURATED WITH WATER DAYS AFTER RAINING. THE JEEP HAS BEEN IN THE REPAIR SHOP OR IN MY DRIVEWAY UNABLE TO USE WHEN IT RAINS, OVER SPEEDS OF 30 MPH. CURRENTLY THE TOP HAS A BIG OPENING THAT CANE LOSE ABOVE THE DRIVER SIDE WINDSHIELD AND AIR AND OR RAIN MISTS INTO MY FACE. I HAVE ASKED TO HAVE IT REPLACED WITH A HARD TOP OR A VINYL SOFT TOP MULTIPLE TIMES TO SEE IF THAT WOULD HELP, EVEN THO I PURCHASED THE VEHICLE WITH THE 'BLACK AND TAN' PACKAGE WHICH CONSISTS OF TAN CANVAS SOFT TOP AND TAN INTERIOR, BLACK EXTERIOR. THEY STATED 'THEY (THE DEALER) CAN NOT DO THAT BECAUSE OF THE VIN #' BUT THEN STATED I COULD BUY ONE FROM THEM. AS OF TODAY MY 2020 JEEP WITH APPROXIMATELY 4,800 SITS IN MY DRIVEWAY OUT OF SERVICE. I PURCHASED/LEASED A NEW VEHICLE BECAUSE I HAVE CONGESTIVE HEART FAILURE, MULTIPLE DR. APPOINTMENTS, A NEW BORN BABY AND 2 OTHER CHILDREN, I NEED A RELIABLE VEHICLE. THE JEEP IS UNSAFE FOR MYSELF AND DRIVERS BEHIND ME, FEARING THE TOP MAY COMPLETELY COME OFF WHILE DRIVING AND OR METAL FRAME.
Corrective Action:
I HAVE BEEN BACK TO THE DEALERSHIP MULTIPLE TIMES, 4 SOFT TOP REPLACEMENT AND OR REPAIRS ALSO OTHER VISITS... ALSO 1 SOFT TOP REPLACEMENT. WATER LEAKS, TOP LITERALLY COMING OFF/ OUT OF FRAME AT SPEEDS OVER 30 MPH. 2 OF THE TOPS HAD FRICTION BURN/ TEARS AND THE 3RD IS DOING THE SAME THING BUT WORSE. CARPETS ARE SATURATED WITH WATER DAYS AFTER RAINING. THE JEEP HAS BEEN IN THE REPAIR SHOP OR IN MY DRIVEWAY UNABLE TO USE WHEN IT RAINS, OVER SPEEDS OF 30 MPH. CURRENTLY THE TOP HAS A BIG OPENING THAT CANE LOSE ABOVE THE DRIVER SIDE WINDSHIELD AND AIR AND OR RAIN MISTS INTO MY FACE. I HAVE ASKED TO HAVE IT REPLACED WITH A HARD TOP OR A VINYL SOFT TOP MULTIPLE TIMES TO SEE IF THAT WOULD HELP, EVEN THO I PURCHASED THE VEHICLE WITH THE 'BLACK AND TAN' PACKAGE WHICH CONSISTS OF TAN CANVAS SOFT TOP AND TAN INTERIOR, BLACK EXTERIOR. THEY STATED 'THEY (THE DEALER) CAN NOT DO THAT BECAUSE OF THE VIN #' BUT THEN STATED I COULD BUY ONE FROM THEM. AS OF TODAY MY 2020 JEEP WITH APPROXIMATELY 4,800 SITS IN MY DRIVEWAY OUT OF SERVICE. I PURCHASED/LEASED A NEW VEHICLE BECAUSE I HAVE CONGESTIVE HEART FAILURE, MULTIPLE DR. APPOINTMENTS, A NEW BORN BABY AND 2 OTHER CHILDREN, I NEED A RELIABLE VEHICLE. THE JEEP IS UNSAFE FOR MYSELF AND DRIVERS BEHIND ME, FEARING THE TOP MAY COMPLETELY COME OFF WHILE DRIVING AND OR METAL FRAME.
Additional Notes:
I HAVE BEEN BACK TO THE DEALERSHIP MULTIPLE TIMES, 4 SOFT TOP REPLACEMENT AND OR REPAIRS ALSO OTHER VISITS... ALSO 1 SOFT TOP REPLACEMENT. WATER LEAKS, TOP LITERALLY COMING OFF/ OUT OF FRAME AT SPEEDS OVER 30 MPH. 2 OF THE TOPS HAD FRICTION BURN/ TEARS AND THE 3RD IS DOING THE SAME THING BUT WORSE. CARPETS ARE SATURATED WITH WATER DAYS AFTER RAINING. THE JEEP HAS BEEN IN THE REPAIR SHOP OR IN MY DRIVEWAY UNABLE TO USE WHEN IT RAINS, OVER SPEEDS OF 30 MPH. CURRENTLY THE TOP HAS A BIG OPENING THAT CANE LOSE ABOVE THE DRIVER SIDE WINDSHIELD AND AIR AND OR RAIN MISTS INTO MY FACE. I HAVE ASKED TO HAVE IT REPLACED WITH A HARD TOP OR A VINYL SOFT TOP MULTIPLE TIMES TO SEE IF THAT WOULD HELP, EVEN THO I PURCHASED THE VEHICLE WITH THE 'BLACK AND TAN' PACKAGE WHICH CONSISTS OF TAN CANVAS SOFT TOP AND TAN INTERIOR, BLACK EXTERIOR. THEY STATED 'THEY (THE DEALER) CAN NOT DO THAT BECAUSE OF THE VIN #' BUT THEN STATED I COULD BUY ONE FROM THEM. AS OF TODAY MY 2020 JEEP WITH APPROXIMATELY 4,800 SITS IN MY DRIVEWAY OUT OF SERVICE. I PURCHASED/LEASED A NEW VEHICLE BECAUSE I HAVE CONGESTIVE HEART FAILURE, MULTIPLE DR. APPOINTMENTS, A NEW BORN BABY AND 2 OTHER CHILDREN, I NEED A RELIABLE VEHICLE. THE JEEP IS UNSAFE FOR MYSELF AND DRIVERS BEHIND ME, FEARING THE TOP MAY COMPLETELY COME OFF WHILE DRIVING AND OR METAL FRAME.
Mfg Campaign: 11344317
Recall Date: Aug 10, 2020
Chrysler (fca Us, Llc)
Defect Description:
STEERING
Potential Consequences:
MY NEW 2020 JEEP WRANGLER RUBICON HAS EXCESSIVE STEERING-WHEEL PLAY RESULTING IN AN INABILITY TO MAINTAIN A STRAIGHT LINE AT SPEED ON THE INTERSTATES. UNLIKE MY PREVIOUS 1997 AND 2005 WRANGLER OR CURRENT 2012 GRAND CHEROKEE, WHICH PERMIT TOTAL STEERING CONTROL, MT RUBICON MOVES FROM SIDE-TO-SIDE, I.E., "FLOATS, " WHEN DRIVING AT SPEED GREATER THAN 30 MPH OR ON BUMPY ROADS AND GETS WORSE ON INTERSTATES AT 60. CAN'T MAINTAIN A STRAIGHT LINE IN THE LANE, ONLY ABLE TO RECOVER AS THE VEHICLE DRIFTS FROM CENTER WHICH IS CONSTANT. THE DEALERSHIP'S SERVICE DEPT SAYS THERE IS NOTHING WRONG AND IT IS A JEEP THING. CHRYSLER'S CUSTOMER CONCERN DEPT SAYS TAKING IT TO THE DEALER BUT AFTER THE THIRD TIME WITH ONLY 9,000 MILES ON THE JEEP I FEEL IT WILL NOT BE FIXED.AS I'VE DRIVEN ALL MODELS OF JEEP FOR SOME 30 YEARS, I'M QUITE DISAPPOINTED IN AS MUCH AS IT'S A SERIOUS SAFETY ISSUE NOT BEING ABLE TO FULLY CONTROL THE FRONT END AT SPEED ON THE HIGHWAY.
Corrective Action:
MY NEW 2020 JEEP WRANGLER RUBICON HAS EXCESSIVE STEERING-WHEEL PLAY RESULTING IN AN INABILITY TO MAINTAIN A STRAIGHT LINE AT SPEED ON THE INTERSTATES. UNLIKE MY PREVIOUS 1997 AND 2005 WRANGLER OR CURRENT 2012 GRAND CHEROKEE, WHICH PERMIT TOTAL STEERING CONTROL, MT RUBICON MOVES FROM SIDE-TO-SIDE, I.E., "FLOATS, " WHEN DRIVING AT SPEED GREATER THAN 30 MPH OR ON BUMPY ROADS AND GETS WORSE ON INTERSTATES AT 60. CAN'T MAINTAIN A STRAIGHT LINE IN THE LANE, ONLY ABLE TO RECOVER AS THE VEHICLE DRIFTS FROM CENTER WHICH IS CONSTANT. THE DEALERSHIP'S SERVICE DEPT SAYS THERE IS NOTHING WRONG AND IT IS A JEEP THING. CHRYSLER'S CUSTOMER CONCERN DEPT SAYS TAKING IT TO THE DEALER BUT AFTER THE THIRD TIME WITH ONLY 9,000 MILES ON THE JEEP I FEEL IT WILL NOT BE FIXED.AS I'VE DRIVEN ALL MODELS OF JEEP FOR SOME 30 YEARS, I'M QUITE DISAPPOINTED IN AS MUCH AS IT'S A SERIOUS SAFETY ISSUE NOT BEING ABLE TO FULLY CONTROL THE FRONT END AT SPEED ON THE HIGHWAY.
Additional Notes:
MY NEW 2020 JEEP WRANGLER RUBICON HAS EXCESSIVE STEERING-WHEEL PLAY RESULTING IN AN INABILITY TO MAINTAIN A STRAIGHT LINE AT SPEED ON THE INTERSTATES. UNLIKE MY PREVIOUS 1997 AND 2005 WRANGLER OR CURRENT 2012 GRAND CHEROKEE, WHICH PERMIT TOTAL STEERING CONTROL, MT RUBICON MOVES FROM SIDE-TO-SIDE, I.E., "FLOATS, " WHEN DRIVING AT SPEED GREATER THAN 30 MPH OR ON BUMPY ROADS AND GETS WORSE ON INTERSTATES AT 60. CAN'T MAINTAIN A STRAIGHT LINE IN THE LANE, ONLY ABLE TO RECOVER AS THE VEHICLE DRIFTS FROM CENTER WHICH IS CONSTANT. THE DEALERSHIP'S SERVICE DEPT SAYS THERE IS NOTHING WRONG AND IT IS A JEEP THING. CHRYSLER'S CUSTOMER CONCERN DEPT SAYS TAKING IT TO THE DEALER BUT AFTER THE THIRD TIME WITH ONLY 9,000 MILES ON THE JEEP I FEEL IT WILL NOT BE FIXED.AS I'VE DRIVEN ALL MODELS OF JEEP FOR SOME 30 YEARS, I'M QUITE DISAPPOINTED IN AS MUCH AS IT'S A SERIOUS SAFETY ISSUE NOT BEING ABLE TO FULLY CONTROL THE FRONT END AT SPEED ON THE HIGHWAY.
Mfg Campaign: 11344239
Recall Date: Aug 9, 2020
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!
Corrective Action:
TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!
Additional Notes:
TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!
Mfg Campaign: 11343998
Recall Date: Aug 8, 2020
Chrysler (fca Us, Llc)
Defect Description:
VEHICLE SPEED CONTROL
Potential Consequences:
TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!
Corrective Action:
TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!
Additional Notes:
TEST DROVE A 2020 JEEP SAHARA ON 8/7/2020 AND DROVE GOOD. BOUGHT A WHITE ONE BUT WAS NOT READY SO IT WAS GOING TO GET DELIVERED THE NEXT DAY AT MY HOUSE. WHITE 2020 JEEP SAHARA WAS DELIVERED ON 8/8/2020 AT AROUND 12:00 PM. SALESMAN SHOWED ALL FEATURES AND LEFT. I DID A TEST DRIVE AROUND 5:00PM, WEN ON THE HIGHWAY AND STEERING WAS REALLY OFF, DID A TURN AROUND TO COME BACK HOME. AT 55 PMH I TRIED TO CHANGE LANES AND I I LOST CONTROL AND ENDED UP IN A DITCH. STEETING WAS VERY LOOSE GOING LEFT TO RIGHT AND RIGHT TO LEFT. FELT I WAS SWERVING SO MUCH AND DID NOT FEEL THE SAME AS THE ONE WE TEST DROVE AT THE DEALERSHIP. CALLED DEALERSHIP TOLD ME THAT SINCE THE VEHICLE IS STILL BRAND NEW THAT THE ROADSIDE ASSITANCE WAS NOT AVAIBLE, LEFT ME THERE IN THE DITCH AND I HAD TO CALL MY INSURANCE. THIS HAPPENED IN SAN ANTONIO, TX. DO NOT BUY JEEP!!!
Mfg Campaign: 11343998
Recall Date: Aug 8, 2020
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