Complaints & Recalls
Official Safety Recalls - Important!
2 RecallsThese are official manufacturer recalls ordered by NHTSA for safety defects. If you own this vehicle, contact your dealer immediately for free repairs.
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2017-2018 Jeep Renegade 4X2 flex fuel/E85 vehicles equipped with a 2.4L engine. In certain operating conditions such as high power demand in conjunction with high altitude and/or high ambient temperatures, a manufacturing error in the fuel pump assembly may result in a loss of fuel pressure.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: UB2
Recall Date: Oct 17, 2018
Chrysler (fca Us Llc)
Safety Issue:
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Potential Risk:
FREE Recall Solution:
Additional Details:
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Mfg Campaign: U87
Recall Date: Aug 9, 2018
Consumer Complaints
646 ComplaintsChrysler (fca Us, Llc)
Defect Description:
POWER TRAIN
Potential Consequences:
While driving car will lose power and low oil pressure message appears. Car dies and then shift gear vehicle must be stopped message appears. Then press break petal to start vehicle. When I press the start button it takes a second to get power and start again.
Corrective Action:
While driving car will lose power and low oil pressure message appears. Car dies and then shift gear vehicle must be stopped message appears. Then press break petal to start vehicle. When I press the start button it takes a second to get power and start again.
Additional Notes:
While driving car will lose power and low oil pressure message appears. Car dies and then shift gear vehicle must be stopped message appears. Then press break petal to start vehicle. When I press the start button it takes a second to get power and start again.
Mfg Campaign: 11553695
Recall Date: Nov 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
While driving car will lose power and low oil pressure message appears. Car dies and then shift gear vehicle must be stopped message appears. Then press break petal to start vehicle. When I press the start button it takes a second to get power and start again.
Corrective Action:
While driving car will lose power and low oil pressure message appears. Car dies and then shift gear vehicle must be stopped message appears. Then press break petal to start vehicle. When I press the start button it takes a second to get power and start again.
Additional Notes:
While driving car will lose power and low oil pressure message appears. Car dies and then shift gear vehicle must be stopped message appears. Then press break petal to start vehicle. When I press the start button it takes a second to get power and start again.
Mfg Campaign: 11553695
Recall Date: Nov 5, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
June of 2021 I received an oil consumption recall notice, immediately brought the vehicle into Flagler Chrysler Dodge. Mileage, 20,400. They told me to bring it back in 1000-2000 miles which I did at 22,001 miles, they said it was fine and closed the recall. Shortly thereafter as I was driving my vehicle it would hesitate and by the time I could get it to the dealership within 2 days, I work 2 jobs, it died in the middle of the road. Got it started, brought back to dealership begging them to check the oil explaining the circumstances. The service manager at the time refused to have my oil checked unless I agreed to do an $86.00 oil change. Told him several times I had one with my certified mechanic at 4000 miles prior but still refused, told me I would have to make an appointment and come back to have the oil checked if I didn't do the oil change. At that point I had no choice but to agree to the oil change if I wanted to drive my unsafe vehicle out of there. Fast forward to Atlantic Dodge in St Augustine where I took it afterwards and asked for help. They assured me they could/did start the testing over. It failed the testing twice and because Flagler closed it out Atlantic had to go thru my engine warranty. That began 9/12/22. To date after many visits to the dealership 30 minutes away, pictures, documents etc. I was told in March of this year 2023 that I had been approved for an engine. But again they continued to ask me for copies of my oil changes, come up there to take pics of my engine, send pic of my mileage, vin sticker. I questioned why they needed these things again if I had been approved, the answer was always...they're working on it. On 9/25/23 I sat with and questioned Dan Moreland, service manager. I was told it wasn't my car that was approved in March, it was someone else's. Now told I was denied previous week by Jeep who falsely claimed Atlantic held my car for 30 days! I am [XXX] old driving an unsafe road hazard car and need help! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Corrective Action:
June of 2021 I received an oil consumption recall notice, immediately brought the vehicle into Flagler Chrysler Dodge. Mileage, 20,400. They told me to bring it back in 1000-2000 miles which I did at 22,001 miles, they said it was fine and closed the recall. Shortly thereafter as I was driving my vehicle it would hesitate and by the time I could get it to the dealership within 2 days, I work 2 jobs, it died in the middle of the road. Got it started, brought back to dealership begging them to check the oil explaining the circumstances. The service manager at the time refused to have my oil checked unless I agreed to do an $86.00 oil change. Told him several times I had one with my certified mechanic at 4000 miles prior but still refused, told me I would have to make an appointment and come back to have the oil checked if I didn't do the oil change. At that point I had no choice but to agree to the oil change if I wanted to drive my unsafe vehicle out of there. Fast forward to Atlantic Dodge in St Augustine where I took it afterwards and asked for help. They assured me they could/did start the testing over. It failed the testing twice and because Flagler closed it out Atlantic had to go thru my engine warranty. That began 9/12/22. To date after many visits to the dealership 30 minutes away, pictures, documents etc. I was told in March of this year 2023 that I had been approved for an engine. But again they continued to ask me for copies of my oil changes, come up there to take pics of my engine, send pic of my mileage, vin sticker. I questioned why they needed these things again if I had been approved, the answer was always...they're working on it. On 9/25/23 I sat with and questioned Dan Moreland, service manager. I was told it wasn't my car that was approved in March, it was someone else's. Now told I was denied previous week by Jeep who falsely claimed Atlantic held my car for 30 days! I am [XXX] old driving an unsafe road hazard car and need help! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Additional Notes:
June of 2021 I received an oil consumption recall notice, immediately brought the vehicle into Flagler Chrysler Dodge. Mileage, 20,400. They told me to bring it back in 1000-2000 miles which I did at 22,001 miles, they said it was fine and closed the recall. Shortly thereafter as I was driving my vehicle it would hesitate and by the time I could get it to the dealership within 2 days, I work 2 jobs, it died in the middle of the road. Got it started, brought back to dealership begging them to check the oil explaining the circumstances. The service manager at the time refused to have my oil checked unless I agreed to do an $86.00 oil change. Told him several times I had one with my certified mechanic at 4000 miles prior but still refused, told me I would have to make an appointment and come back to have the oil checked if I didn't do the oil change. At that point I had no choice but to agree to the oil change if I wanted to drive my unsafe vehicle out of there. Fast forward to Atlantic Dodge in St Augustine where I took it afterwards and asked for help. They assured me they could/did start the testing over. It failed the testing twice and because Flagler closed it out Atlantic had to go thru my engine warranty. That began 9/12/22. To date after many visits to the dealership 30 minutes away, pictures, documents etc. I was told in March of this year 2023 that I had been approved for an engine. But again they continued to ask me for copies of my oil changes, come up there to take pics of my engine, send pic of my mileage, vin sticker. I questioned why they needed these things again if I had been approved, the answer was always...they're working on it. On 9/25/23 I sat with and questioned Dan Moreland, service manager. I was told it wasn't my car that was approved in March, it was someone else's. Now told I was denied previous week by Jeep who falsely claimed Atlantic held my car for 30 days! I am [XXX] old driving an unsafe road hazard car and need help! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM
Mfg Campaign: 11551030
Recall Date: Oct 20, 2023
Chrysler (fca Us, Llc)
Defect Description:
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated that the touch screen was inoperable. The contact stated that calls were being made independently. Additionally, the GPS was inoperable. The contact stated that while on a call, the call dropped unintendedly. The radio and functions related to the infotainment system was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the screen had delaminated and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and was awaiting the diagnostic report, but no assistance was provided. The failure mileage was approximately 74,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated that the touch screen was inoperable. The contact stated that calls were being made independently. Additionally, the GPS was inoperable. The contact stated that while on a call, the call dropped unintendedly. The radio and functions related to the infotainment system was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the screen had delaminated and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and was awaiting the diagnostic report, but no assistance was provided. The failure mileage was approximately 74,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated that the touch screen was inoperable. The contact stated that calls were being made independently. Additionally, the GPS was inoperable. The contact stated that while on a call, the call dropped unintendedly. The radio and functions related to the infotainment system was inoperable. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that the screen had delaminated and needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and was awaiting the diagnostic report, but no assistance was provided. The failure mileage was approximately 74,000.
Mfg Campaign: 11550861
Recall Date: Oct 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
Infotainment system constantly cuts out and freezes at random times with any phone connected to it. It takes 5-10 minutes to restart and you are unable to access and vehicle settings or the radio/navigation
Corrective Action:
Infotainment system constantly cuts out and freezes at random times with any phone connected to it. It takes 5-10 minutes to restart and you are unable to access and vehicle settings or the radio/navigation
Additional Notes:
Infotainment system constantly cuts out and freezes at random times with any phone connected to it. It takes 5-10 minutes to restart and you are unable to access and vehicle settings or the radio/navigation
Mfg Campaign: 11550639
Recall Date: Oct 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11549363
Recall Date: Oct 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11549363
Recall Date: Oct 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated that the check engine light had initially appeared on the instrument panel as the dynamic steering torque service, Service ESC system, Service HiIl-Start and the Traction Control warning lights would all appeared on the instrument panel. The contact stated that while driving at various speeds, a hissing sound would emit from the brake pedal as the pedal became firm and difficult to depress. In addition, the contact also stated that the steering wheel was loose while both idle and when steered. The dealer was notified of the failure and an appointment was made to have it serviced. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 60,000.
Mfg Campaign: 11549363
Recall Date: Oct 11, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES
Potential Consequences:
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I then had my car towed to the Jeep dealership on September 23, 2023 and they have yet to diagnose the issue. I did speak with a mechanic and he stated he has known of the issues and he thought there may be a recall issued. I can not find a recall but am in hopes that there will be one issued. As this is very unsafe especially if you’re in a situation where you need to get out of.
Corrective Action:
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I then had my car towed to the Jeep dealership on September 23, 2023 and they have yet to diagnose the issue. I did speak with a mechanic and he stated he has known of the issues and he thought there may be a recall issued. I can not find a recall but am in hopes that there will be one issued. As this is very unsafe especially if you’re in a situation where you need to get out of.
Additional Notes:
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I then had my car towed to the Jeep dealership on September 23, 2023 and they have yet to diagnose the issue. I did speak with a mechanic and he stated he has known of the issues and he thought there may be a recall issued. I can not find a recall but am in hopes that there will be one issued. As this is very unsafe especially if you’re in a situation where you need to get out of.
Mfg Campaign: 11547860
Recall Date: Oct 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Potential Consequences:
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I then had my car towed to the Jeep dealership on September 23, 2023 and they have yet to diagnose the issue. I did speak with a mechanic and he stated he has known of the issues and he thought there may be a recall issued. I can not find a recall but am in hopes that there will be one issued. As this is very unsafe especially if you’re in a situation where you need to get out of.
Corrective Action:
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I then had my car towed to the Jeep dealership on September 23, 2023 and they have yet to diagnose the issue. I did speak with a mechanic and he stated he has known of the issues and he thought there may be a recall issued. I can not find a recall but am in hopes that there will be one issued. As this is very unsafe especially if you’re in a situation where you need to get out of.
Additional Notes:
While in park and the parking brake engaged, I then went to disengage my automatic parking brake, received a service automatic parking brake system and my brakes would not disengage. I could not move my car. After research this is a common problem with the automatic braking system. I could have been in a very dire situation where I needed to move my vehicle and I could not. It was very scary. I then had my car towed to the Jeep dealership on September 23, 2023 and they have yet to diagnose the issue. I did speak with a mechanic and he stated he has known of the issues and he thought there may be a recall issued. I can not find a recall but am in hopes that there will be one issued. As this is very unsafe especially if you’re in a situation where you need to get out of.
Mfg Campaign: 11547860
Recall Date: Oct 2, 2023
Chrysler (fca Us, Llc)
Defect Description:
STRUCTURE:BODY
Potential Consequences:
I have a 2018 Jeep Renegade, When it rains water leaks from my roof/ceiling down to my dashboard soaking all the electrical equipment. My vehicle doesn’t have a sunroof and I can’t find where the leaking is coming from.
Corrective Action:
I have a 2018 Jeep Renegade, When it rains water leaks from my roof/ceiling down to my dashboard soaking all the electrical equipment. My vehicle doesn’t have a sunroof and I can’t find where the leaking is coming from.
Additional Notes:
I have a 2018 Jeep Renegade, When it rains water leaks from my roof/ceiling down to my dashboard soaking all the electrical equipment. My vehicle doesn’t have a sunroof and I can’t find where the leaking is coming from.
Mfg Campaign: 11546453
Recall Date: Sep 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
I have a 2018 Jeep Renegade, When it rains water leaks from my roof/ceiling down to my dashboard soaking all the electrical equipment. My vehicle doesn’t have a sunroof and I can’t find where the leaking is coming from.
Corrective Action:
I have a 2018 Jeep Renegade, When it rains water leaks from my roof/ceiling down to my dashboard soaking all the electrical equipment. My vehicle doesn’t have a sunroof and I can’t find where the leaking is coming from.
Additional Notes:
I have a 2018 Jeep Renegade, When it rains water leaks from my roof/ceiling down to my dashboard soaking all the electrical equipment. My vehicle doesn’t have a sunroof and I can’t find where the leaking is coming from.
Mfg Campaign: 11546453
Recall Date: Sep 25, 2023
Chrysler (fca Us, Llc)
Defect Description:
ENGINE
Potential Consequences:
The contact’s sister owns a 2018 Jeep Renegade. The contact stated that on numerous occasions while the vehicle was idling at a stop, the vehicle stalled without warning. The contact’s sister was able to restart the vehicle after approximately 5 minutes. The vehicle was taken to the dealer where an oil change was performed; however, the failure recurred. The contact stated that on a separate occasion while her sister was driving at approximately 70 MPH, the vehicle abruptly jerked and stalled. The contact’s sister was able to restart the vehicle. The dealer was notified of the failure and advised the contact’s sister to bring the vehicle back to the dealer however, the contact’s sister declined to drive the vehicle. The vehicle was then towed to the dealer where it diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the dealer confirmed that an oil consumption test was performed on the vehicle, but the vehicle failed the test. The manufacturer was notified of the failure and confirmed that the vehicle was previously included in and unknown recall where an oil consumption test was performed but no further assistance was provided. The failure mileage was approximately 32,000.
Corrective Action:
The contact’s sister owns a 2018 Jeep Renegade. The contact stated that on numerous occasions while the vehicle was idling at a stop, the vehicle stalled without warning. The contact’s sister was able to restart the vehicle after approximately 5 minutes. The vehicle was taken to the dealer where an oil change was performed; however, the failure recurred. The contact stated that on a separate occasion while her sister was driving at approximately 70 MPH, the vehicle abruptly jerked and stalled. The contact’s sister was able to restart the vehicle. The dealer was notified of the failure and advised the contact’s sister to bring the vehicle back to the dealer however, the contact’s sister declined to drive the vehicle. The vehicle was then towed to the dealer where it diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the dealer confirmed that an oil consumption test was performed on the vehicle, but the vehicle failed the test. The manufacturer was notified of the failure and confirmed that the vehicle was previously included in and unknown recall where an oil consumption test was performed but no further assistance was provided. The failure mileage was approximately 32,000.
Additional Notes:
The contact’s sister owns a 2018 Jeep Renegade. The contact stated that on numerous occasions while the vehicle was idling at a stop, the vehicle stalled without warning. The contact’s sister was able to restart the vehicle after approximately 5 minutes. The vehicle was taken to the dealer where an oil change was performed; however, the failure recurred. The contact stated that on a separate occasion while her sister was driving at approximately 70 MPH, the vehicle abruptly jerked and stalled. The contact’s sister was able to restart the vehicle. The dealer was notified of the failure and advised the contact’s sister to bring the vehicle back to the dealer however, the contact’s sister declined to drive the vehicle. The vehicle was then towed to the dealer where it diagnosed that the engine failed and needed to be replaced. The vehicle was not repaired. The contact then stated that the dealer confirmed that an oil consumption test was performed on the vehicle, but the vehicle failed the test. The manufacturer was notified of the failure and confirmed that the vehicle was previously included in and unknown recall where an oil consumption test was performed but no further assistance was provided. The failure mileage was approximately 32,000.
Mfg Campaign: 11545482
Recall Date: Sep 19, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
The Radio/ radio screen failed and continues to malfunction. While driving the radio was going bonkers and eventually called 911 by itself. The radio constantly changing stations and settings resulted in losing focus on the road and could have led to an accident. Dealer confirmed radio needs to be replaced. The component has not been inspected. There were no warning lights, or messages. Noticed bubbles on screen in 2020 or 2021. Didn’t know it would go bonkers and behave independent like it did when the problem occurred earlier this year
Corrective Action:
The Radio/ radio screen failed and continues to malfunction. While driving the radio was going bonkers and eventually called 911 by itself. The radio constantly changing stations and settings resulted in losing focus on the road and could have led to an accident. Dealer confirmed radio needs to be replaced. The component has not been inspected. There were no warning lights, or messages. Noticed bubbles on screen in 2020 or 2021. Didn’t know it would go bonkers and behave independent like it did when the problem occurred earlier this year
Additional Notes:
The Radio/ radio screen failed and continues to malfunction. While driving the radio was going bonkers and eventually called 911 by itself. The radio constantly changing stations and settings resulted in losing focus on the road and could have led to an accident. Dealer confirmed radio needs to be replaced. The component has not been inspected. There were no warning lights, or messages. Noticed bubbles on screen in 2020 or 2021. Didn’t know it would go bonkers and behave independent like it did when the problem occurred earlier this year
Mfg Campaign: 11543609
Recall Date: Sep 9, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL/PROPULSION SYSTEM
Potential Consequences:
From the first few months we've had this car it will randomly stall out about 10 times over 5 years while driving on busy streets. We've taken it to a Chrysler dealership and were told it was fine, but that we should get more frequent oil changes. We don't drive this car much (5 years and only 24k miles).It is still doing this and I just checked articles on this model/year and there are both fuel pump UB2 and powertrain control recalls U87 that say they lead to stalling out. But they are not listed as being recalls on our vehicle. I called Chrysler tonight and they said these recalls aren't for our vehicle, only a random software update W20. The car has been taken to a Chrysler dealer a few times. It also had an issue where sometimes we couldn't pump gas (gas pumps wouldn't work) and read online there was a failure in some Jeep gas tanks that they were missing a hole. We looked and there was no visible hole. We took it to the Chrysler dealership and they told us that wasn't a real error and nothing was wrong but when it got it back there was a hole there and we have been able to pump gas since. So I'm not sure that we trust that dealership.
Corrective Action:
From the first few months we've had this car it will randomly stall out about 10 times over 5 years while driving on busy streets. We've taken it to a Chrysler dealership and were told it was fine, but that we should get more frequent oil changes. We don't drive this car much (5 years and only 24k miles).It is still doing this and I just checked articles on this model/year and there are both fuel pump UB2 and powertrain control recalls U87 that say they lead to stalling out. But they are not listed as being recalls on our vehicle. I called Chrysler tonight and they said these recalls aren't for our vehicle, only a random software update W20. The car has been taken to a Chrysler dealer a few times. It also had an issue where sometimes we couldn't pump gas (gas pumps wouldn't work) and read online there was a failure in some Jeep gas tanks that they were missing a hole. We looked and there was no visible hole. We took it to the Chrysler dealership and they told us that wasn't a real error and nothing was wrong but when it got it back there was a hole there and we have been able to pump gas since. So I'm not sure that we trust that dealership.
Additional Notes:
From the first few months we've had this car it will randomly stall out about 10 times over 5 years while driving on busy streets. We've taken it to a Chrysler dealership and were told it was fine, but that we should get more frequent oil changes. We don't drive this car much (5 years and only 24k miles).It is still doing this and I just checked articles on this model/year and there are both fuel pump UB2 and powertrain control recalls U87 that say they lead to stalling out. But they are not listed as being recalls on our vehicle. I called Chrysler tonight and they said these recalls aren't for our vehicle, only a random software update W20. The car has been taken to a Chrysler dealer a few times. It also had an issue where sometimes we couldn't pump gas (gas pumps wouldn't work) and read online there was a failure in some Jeep gas tanks that they were missing a hole. We looked and there was no visible hole. We took it to the Chrysler dealership and they told us that wasn't a real error and nothing was wrong but when it got it back there was a hole there and we have been able to pump gas since. So I'm not sure that we trust that dealership.
Mfg Campaign: 11543036
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
UNKNOWN OR OTHER
Potential Consequences:
From the first few months we've had this car it will randomly stall out about 10 times over 5 years while driving on busy streets. We've taken it to a Chrysler dealership and were told it was fine, but that we should get more frequent oil changes. We don't drive this car much (5 years and only 24k miles).It is still doing this and I just checked articles on this model/year and there are both fuel pump UB2 and powertrain control recalls U87 that say they lead to stalling out. But they are not listed as being recalls on our vehicle. I called Chrysler tonight and they said these recalls aren't for our vehicle, only a random software update W20. The car has been taken to a Chrysler dealer a few times. It also had an issue where sometimes we couldn't pump gas (gas pumps wouldn't work) and read online there was a failure in some Jeep gas tanks that they were missing a hole. We looked and there was no visible hole. We took it to the Chrysler dealership and they told us that wasn't a real error and nothing was wrong but when it got it back there was a hole there and we have been able to pump gas since. So I'm not sure that we trust that dealership.
Corrective Action:
From the first few months we've had this car it will randomly stall out about 10 times over 5 years while driving on busy streets. We've taken it to a Chrysler dealership and were told it was fine, but that we should get more frequent oil changes. We don't drive this car much (5 years and only 24k miles).It is still doing this and I just checked articles on this model/year and there are both fuel pump UB2 and powertrain control recalls U87 that say they lead to stalling out. But they are not listed as being recalls on our vehicle. I called Chrysler tonight and they said these recalls aren't for our vehicle, only a random software update W20. The car has been taken to a Chrysler dealer a few times. It also had an issue where sometimes we couldn't pump gas (gas pumps wouldn't work) and read online there was a failure in some Jeep gas tanks that they were missing a hole. We looked and there was no visible hole. We took it to the Chrysler dealership and they told us that wasn't a real error and nothing was wrong but when it got it back there was a hole there and we have been able to pump gas since. So I'm not sure that we trust that dealership.
Additional Notes:
From the first few months we've had this car it will randomly stall out about 10 times over 5 years while driving on busy streets. We've taken it to a Chrysler dealership and were told it was fine, but that we should get more frequent oil changes. We don't drive this car much (5 years and only 24k miles).It is still doing this and I just checked articles on this model/year and there are both fuel pump UB2 and powertrain control recalls U87 that say they lead to stalling out. But they are not listed as being recalls on our vehicle. I called Chrysler tonight and they said these recalls aren't for our vehicle, only a random software update W20. The car has been taken to a Chrysler dealer a few times. It also had an issue where sometimes we couldn't pump gas (gas pumps wouldn't work) and read online there was a failure in some Jeep gas tanks that they were missing a hole. We looked and there was no visible hole. We took it to the Chrysler dealership and they told us that wasn't a real error and nothing was wrong but when it got it back there was a hole there and we have been able to pump gas since. So I'm not sure that we trust that dealership.
Mfg Campaign: 11543036
Recall Date: Sep 6, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated while driving 50 MPH, the vehicle lost automotive power. The vehicle was unable to properly accelerate; however, the contact was able to pull over to side of the roadway. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the fuel pump was inoperable. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA Campaign Number: 18V731000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 82,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated while driving 50 MPH, the vehicle lost automotive power. The vehicle was unable to properly accelerate; however, the contact was able to pull over to side of the roadway. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the fuel pump was inoperable. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA Campaign Number: 18V731000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 82,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated while driving 50 MPH, the vehicle lost automotive power. The vehicle was unable to properly accelerate; however, the contact was able to pull over to side of the roadway. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic. The vehicle was diagnosed, and the mechanic determined that the fuel pump was inoperable. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA Campaign Number: 18V731000 (Fuel System, Gasoline) however, the VIN was not included. The failure mileage was approximately 82,000.
Mfg Campaign: 11541420
Recall Date: Aug 29, 2023
Chrysler (fca Us, Llc)
Defect Description:
FUEL SYSTEM, GASOLINE
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated that while at the gas station refueling the vehicle, the vehicle failed to start. After several attempts, the vehicle restarted. The contact stated that the failure would occur after refueling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was approximately 85,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated that while at the gas station refueling the vehicle, the vehicle failed to start. After several attempts, the vehicle restarted. The contact stated that the failure would occur after refueling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was approximately 85,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated that while at the gas station refueling the vehicle, the vehicle failed to start. After several attempts, the vehicle restarted. The contact stated that the failure would occur after refueling. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline. The failure mileage was approximately 85,000.
Mfg Campaign: 11539311
Recall Date: Aug 18, 2023
Chrysler (fca Us, Llc)
Defect Description:
SERVICE BRAKES, HYDRAULIC
Potential Consequences:
The contact owns a 2018 Jeep Renegade. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and heard a hissing sound, and the brake pedal became firm and difficult to depress. The contact stated that she applied added pressure to the brake pedal however, the brake pedal went to the floorboard and the vehicle coasted to a stop. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Corrective Action:
The contact owns a 2018 Jeep Renegade. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and heard a hissing sound, and the brake pedal became firm and difficult to depress. The contact stated that she applied added pressure to the brake pedal however, the brake pedal went to the floorboard and the vehicle coasted to a stop. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Additional Notes:
The contact owns a 2018 Jeep Renegade. The contact stated that while driving at an undisclosed speed, she depressed the brake pedal and heard a hissing sound, and the brake pedal became firm and difficult to depress. The contact stated that she applied added pressure to the brake pedal however, the brake pedal went to the floorboard and the vehicle coasted to a stop. The vehicle was taken to the dealer where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000.
Mfg Campaign: 11535727
Recall Date: Aug 1, 2023
Chrysler (fca Us, Llc)
Defect Description:
ELECTRICAL SYSTEM
Potential Consequences:
when going in reverse the camera on the screen is either blank with the words at the bottom or have a distorted video. When in idle fans will constantly run when fluids are good, engine will do a rough idle, shut off! but will start back up
Corrective Action:
when going in reverse the camera on the screen is either blank with the words at the bottom or have a distorted video. When in idle fans will constantly run when fluids are good, engine will do a rough idle, shut off! but will start back up
Additional Notes:
when going in reverse the camera on the screen is either blank with the words at the bottom or have a distorted video. When in idle fans will constantly run when fluids are good, engine will do a rough idle, shut off! but will start back up
Mfg Campaign: 11535397
Recall Date: Jul 31, 2023
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